(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User doesn't want ticket for something that does need one
User asks for a live agent while you're chatting with them.
"I need this to do my job."
User says something incredibly inappropriate
Needs ticket created, has no information ready
Misidentifies hardware
Manager not doing their job
User wants a Sev1 escalated
Finish a user's problem, then they ask you to take care of more issues
Status update on a SD/INC that was submitted today
"Can this be escalated?"/Complains about SLA time
Ask for ticket info and get something completely unrelated
TOS employee doesn't know something basic about computers
Access Management goes down, unplanned
User sends an emoticon/emoji
Resolve an INC in under 2 minutes
ServiceNow wipes a call/INC record
SCQM doesn't respond to questions
Fusion Friday!
Duplicate chats from the same person
100 calls holding
Snarky user
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User ignoring the upfront about an outage
End a call/chat 5 minutes before a break/lunch starts
It's been 15 minutes and you still don't know what the issue is
"____ is not on my computer", when it is
Call/Chat abandoned right after being picked up.
User describes a problem unrelated to their actual issue
User wants a ticket for something that doesn't need one
User asking for admin rights for something totally unacceptable
User starts yelling/being unreasonably upset
"This other IT agent did it last time, why can't you?"
