(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status update on a SD/INC that was submitted today
User wants a Sev1 escalated
User ignoring the upfront about an outage
Fusion Friday!
User sends an emoticon/emoji
User says something incredibly inappropriate
TOS employee doesn't know something basic about computers
It's been 15 minutes and you still don't know what the issue is
Needs ticket created, has no information ready
Misidentifies hardware
End a call/chat 5 minutes before a break/lunch starts
Duplicate chats from the same person
Manager not doing their job
User doesn't want ticket for something that does need one
User describes a problem unrelated to their actual issue
"Needful"
ServiceNow wipes a call/INC record
Resolve an INC in under 2 minutes
"Yes"
Finish a user's problem, then they ask you to take care of more issues
User asks for a live agent while you're chatting with them.
SCQM doesn't respond to questions
User asking for admin rights for something totally unacceptable
User starts yelling/being unreasonably upset
"Can this be escalated?"/Complains about SLA time
User wants a ticket for something that doesn't need one
"Hi"
"This other IT agent did it last time, why can't you?"
Ask for ticket info and get something completely unrelated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
