(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User wants a ticket for something that doesn't need one
TOS employee doesn't know something basic about computers
User wants a Sev1 escalated
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
"Needful"
"____ is not on my computer", when it is
Access Management goes down, unplanned
User describes a problem unrelated to their actual issue
User asks for a live agent while you're chatting with them.
"Hi"
SCQM doesn't respond to questions
"Can this be escalated?"/Complains about SLA time
ServiceNow wipes a call/INC record
"Yes"
Misidentifies hardware
Needs ticket created, has no information ready
Status update on a SD/INC that was submitted today
Manager not doing their job
User starts yelling/being unreasonably upset
Duplicate chats from the same person
Ask for ticket info and get something completely unrelated
Fusion Friday!
User says something incredibly inappropriate
User doesn't want ticket for something that does need one
Be remoted into 2 machines at the same time
User ignoring the upfront about an outage
100 calls holding
User sends an emoticon/emoji
Snarky user
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"This other IT agent did it last time, why can't you?"
Finish a user's problem, then they ask you to take care of more issues
"I need this to do my job."
Call/Chat abandoned right after being picked up.
Resolve an INC in under 2 minutes
It's been 15 minutes and you still don't know what the issue is
