(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User doesn't want ticket for something that does need one
"I need this to do my job."
Snarky user
User sends an emoticon/emoji
100 calls holding
Finish a user's problem, then they ask you to take care of more issues
"This other IT agent did it last time, why can't you?"
It's been 15 minutes and you still don't know what the issue is
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
Fusion Friday!
Status update on a SD/INC that was submitted today
User wants a Sev1 escalated
End a call/chat 5 minutes before a break/lunch starts
"____ is not on my computer", when it is
User wants a ticket for something that doesn't need one
"Needful"
Needs ticket created, has no information ready
Resolve an INC in under 2 minutes
User asking for admin rights for something totally unacceptable
Call/Chat abandoned right after being picked up.
"Hi"
User says something incredibly inappropriate
SCQM doesn't respond to questions
Misidentifies hardware
User starts yelling/being unreasonably upset
"Yes"
Ask for ticket info and get something completely unrelated
Be remoted into 2 machines at the same time
Manager not doing their job
ServiceNow wipes a call/INC record
User asks for a live agent while you're chatting with them.
User ignoring the upfront about an outage
Access Management goes down, unplanned
User describes a problem unrelated to their actual issue
