(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
100 calls holding
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
User doesn't want ticket for something that does need one
User asks for a live agent while you're chatting with them.
Resolve an INC in under 2 minutes
Access Management goes down, unplanned
User starts yelling/being unreasonably upset
Finish a user's problem, then they ask you to take care of more issues
User wants a ticket for something that doesn't need one
Manager not doing their job
"I need this to do my job."
"Needful"
User wants a Sev1 escalated
Ask for ticket info and get something completely unrelated
User ignoring the upfront about an outage
Call/Chat abandoned right after being picked up.
It's been 15 minutes and you still don't know what the issue is
TOS employee doesn't know something basic about computers
"Can this be escalated?"/Complains about SLA time
Snarky user
Duplicate chats from the same person
SCQM doesn't respond to questions
"____ is not on my computer", when it is
Be remoted into 2 machines at the same time
"Hi"
User describes a problem unrelated to their actual issue
Needs ticket created, has no information ready
Fusion Friday!
User asking for admin rights for something totally unacceptable
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"Yes"
ServiceNow wipes a call/INC record
User says something incredibly inappropriate
User sends an emoticon/emoji
Misidentifies hardware
End a call/chat 5 minutes before a break/lunch starts
