(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Finish a user's problem, then they ask you to take care of more issues
TOS employee doesn't know something basic about computers
Duplicate chats from the same person
Ask for ticket info and get something completely unrelated
100 calls holding
Status update on a SD/INC that was submitted today
User describes a problem unrelated to their actual issue
"Yes"
User sends an emoticon/emoji
"This other IT agent did it last time, why can't you?"
User doesn't want ticket for something that does need one
User wants a ticket for something that doesn't need one
Access Management goes down, unplanned
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
ServiceNow wipes a call/INC record
Resolve an INC in under 2 minutes
Needs ticket created, has no information ready
"____ is not on my computer", when it is
User asks for a live agent while you're chatting with them.
It's been 15 minutes and you still don't know what the issue is
Be remoted into 2 machines at the same time
Call/Chat abandoned right after being picked up.
"Needful"
User wants a Sev1 escalated
User ignoring the upfront about an outage
Misidentifies hardware
Fusion Friday!
Manager not doing their job
User starts yelling/being unreasonably upset
SCQM doesn't respond to questions
"I need this to do my job."
"Hi"
Snarky user
"Can this be escalated?"/Complains about SLA time
User says something incredibly inappropriate
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
