(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask for ticket info and get something completely unrelated
ServiceNow wipes a call/INC record
User asking for admin rights for something totally unacceptable
Call/Chat abandoned right after being picked up.
Misidentifies hardware
User describes a problem unrelated to their actual issue
"I need this to do my job."
It's been 15 minutes and you still don't know what the issue is
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User sends an emoticon/emoji
TOS employee doesn't know something basic about computers
"Yes"
Access Management goes down, unplanned
User says something incredibly inappropriate
User asks for a live agent while you're chatting with them.
Manager not doing their job
User wants a ticket for something that doesn't need one
100 calls holding
"____ is not on my computer", when it is
Resolve an INC in under 2 minutes
User wants a Sev1 escalated
"This other IT agent did it last time, why can't you?"
Finish a user's problem, then they ask you to take care of more issues
Fusion Friday!
Snarky user
Duplicate chats from the same person
End a call/chat 5 minutes before a break/lunch starts
SCQM doesn't respond to questions
"Hi"
Status update on a SD/INC that was submitted today
Needs ticket created, has no information ready
User doesn't want ticket for something that does need one
