(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
Needs ticket created, has no information ready
"Needful"
"This other IT agent did it last time, why can't you?"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Fusion Friday!
"Yes"
End a call/chat 5 minutes before a break/lunch starts
Status update on a SD/INC that was submitted today
Manager not doing their job
User sends an emoticon/emoji
TOS employee doesn't know something basic about computers
Be remoted into 2 machines at the same time
Call/Chat abandoned right after being picked up.
User ignoring the upfront about an outage
Access Management goes down, unplanned
Misidentifies hardware
User asking for admin rights for something totally unacceptable
User doesn't want ticket for something that does need one
"I need this to do my job."
Snarky user
User wants a Sev1 escalated
User wants a ticket for something that doesn't need one
100 calls holding
It's been 15 minutes and you still don't know what the issue is
User asks for a live agent while you're chatting with them.
Duplicate chats from the same person
User describes a problem unrelated to their actual issue
Ask for ticket info and get something completely unrelated
Resolve an INC in under 2 minutes
User starts yelling/being unreasonably upset
ServiceNow wipes a call/INC record
Finish a user's problem, then they ask you to take care of more issues
