(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User doesn't want ticket for something that does need one
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts
User describes a problem unrelated to their actual issue
User wants a ticket for something that doesn't need one
"Needful"
SCQM doesn't respond to questions
User asks for a live agent while you're chatting with them.
"I need this to do my job."
Call/Chat abandoned right after being picked up.
"Yes"
Needs ticket created, has no information ready
Access Management goes down, unplanned
User wants a Sev1 escalated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"Can this be escalated?"/Complains about SLA time
Finish a user's problem, then they ask you to take care of more issues
User sends an emoticon/emoji
Be remoted into 2 machines at the same time
It's been 15 minutes and you still don't know what the issue is
Duplicate chats from the same person
User starts yelling/being unreasonably upset
Status update on a SD/INC that was submitted today
TOS employee doesn't know something basic about computers
User says something incredibly inappropriate
100 calls holding
ServiceNow wipes a call/INC record
Ask for ticket info and get something completely unrelated
"____ is not on my computer", when it is
"Hi"
Resolve an INC in under 2 minutes
User ignoring the upfront about an outage
Manager not doing their job
Misidentifies hardware
Fusion Friday!
Snarky user
User asking for admin rights for something totally unacceptable
