(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User asking for admin rights for something totally unacceptable
User wants a ticket for something that doesn't need one
Call/Chat abandoned right after being picked up.
"I need this to do my job."
Finish a user's problem, then they ask you to take care of more issues
User describes a problem unrelated to their actual issue
Status update on a SD/INC that was submitted today
User ignoring the upfront about an outage
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User starts yelling/being unreasonably upset
SCQM doesn't respond to questions
Fusion Friday!
End a call/chat 5 minutes before a break/lunch starts
User doesn't want ticket for something that does need one
Resolve an INC in under 2 minutes
Manager not doing their job
Needs ticket created, has no information ready
"Hi"
User wants a Sev1 escalated
ServiceNow wipes a call/INC record
100 calls holding
User says something incredibly inappropriate
Snarky user
"Can this be escalated?"/Complains about SLA time
"This other IT agent did it last time, why can't you?"
"Needful"
It's been 15 minutes and you still don't know what the issue is
Ask for ticket info and get something completely unrelated
Access Management goes down, unplanned
User asks for a live agent while you're chatting with them.
"____ is not on my computer", when it is
Be remoted into 2 machines at the same time
Misidentifies hardware
User sends an emoticon/emoji
Duplicate chats from the same person
TOS employee doesn't know something basic about computers
