(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Snarky user
Resolve an INC in under 2 minutes
User starts yelling/being unreasonably upset
User ignoring the upfront about an outage
It's been 15 minutes and you still don't know what the issue is
User asks for a live agent while you're chatting with them.
"Yes"
"Hi"
100 calls holding
User says something incredibly inappropriate
End a call/chat 5 minutes before a break/lunch starts
Misidentifies hardware
Ask for ticket info and get something completely unrelated
SCQM doesn't respond to questions
"Needful"
Finish a user's problem, then they ask you to take care of more issues
Duplicate chats from the same person
Fusion Friday!
"I need this to do my job."
User wants a ticket for something that doesn't need one
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User wants a Sev1 escalated
User sends an emoticon/emoji
User describes a problem unrelated to their actual issue
Status update on a SD/INC that was submitted today
User asking for admin rights for something totally unacceptable
"____ is not on my computer", when it is
User doesn't want ticket for something that does need one
Needs ticket created, has no information ready
Be remoted into 2 machines at the same time
"This other IT agent did it last time, why can't you?"
Manager not doing their job
Access Management goes down, unplanned
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
