(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Hi"
Finish a user's problem, then they ask you to take care of more issues
User sends an emoticon/emoji
User starts yelling/being unreasonably upset
User describes a problem unrelated to their actual issue
Duplicate chats from the same person
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"This other IT agent did it last time, why can't you?"
It's been 15 minutes and you still don't know what the issue is
"____ is not on my computer", when it is
Snarky user
TOS employee doesn't know something basic about computers
User asking for admin rights for something totally unacceptable
Fusion Friday!
User doesn't want ticket for something that does need one
Call/Chat abandoned right after being picked up.
SCQM doesn't respond to questions
User wants a ticket for something that doesn't need one
Needs ticket created, has no information ready
Manager not doing their job
User says something incredibly inappropriate
Ask for ticket info and get something completely unrelated
End a call/chat 5 minutes before a break/lunch starts
"Needful"
ServiceNow wipes a call/INC record
"I need this to do my job."
Resolve an INC in under 2 minutes
Status update on a SD/INC that was submitted today
User ignoring the upfront about an outage
"Yes"
User asks for a live agent while you're chatting with them.
