(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Hi"
"Needful"
User wants a ticket for something that doesn't need one
"I need this to do my job."
Misidentifies hardware
User doesn't want ticket for something that does need one
"____ is not on my computer", when it is
Call/Chat abandoned right after being picked up.
User describes a problem unrelated to their actual issue
ServiceNow wipes a call/INC record
Duplicate chats from the same person
User ignoring the upfront about an outage
SCQM doesn't respond to questions
End a call/chat 5 minutes before a break/lunch starts
User starts yelling/being unreasonably upset
Access Management goes down, unplanned
"Can this be escalated?"/Complains about SLA time
TOS employee doesn't know something basic about computers
User asks for a live agent while you're chatting with them.
Be remoted into 2 machines at the same time
Ask for ticket info and get something completely unrelated
Resolve an INC in under 2 minutes
Fusion Friday!
Snarky user
User says something incredibly inappropriate
User sends an emoticon/emoji
It's been 15 minutes and you still don't know what the issue is
Manager not doing their job
"This other IT agent did it last time, why can't you?"
"Yes"
Status update on a SD/INC that was submitted today
100 calls holding
User wants a Sev1 escalated
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Needs ticket created, has no information ready
Finish a user's problem, then they ask you to take care of more issues
User asking for admin rights for something totally unacceptable
