(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User says something incredibly inappropriate
It's been 15 minutes and you still don't know what the issue is
"Can this be escalated?"/Complains about SLA time
Misidentifies hardware
100 calls holding
User doesn't want ticket for something that does need one
Duplicate chats from the same person
Resolve an INC in under 2 minutes
"I need this to do my job."
ServiceNow wipes a call/INC record
Access Management goes down, unplanned
User asking for admin rights for something totally unacceptable
User asks for a live agent while you're chatting with them.
"____ is not on my computer", when it is
Call/Chat abandoned right after being picked up.
User sends an emoticon/emoji
User wants a ticket for something that doesn't need one
"This other IT agent did it last time, why can't you?"
"Yes"
User wants a Sev1 escalated
User ignoring the upfront about an outage
User describes a problem unrelated to their actual issue
End a call/chat 5 minutes before a break/lunch starts
Finish a user's problem, then they ask you to take care of more issues
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Fusion Friday!
Needs ticket created, has no information ready
Status update on a SD/INC that was submitted today
SCQM doesn't respond to questions
Manager not doing their job
Be remoted into 2 machines at the same time
"Hi"
Snarky user
Ask for ticket info and get something completely unrelated
TOS employee doesn't know something basic about computers
