(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User sends an emoticon/emoji
Call/Chat abandoned right after being picked up.
Access Management goes down, unplanned
"Yes"
User starts yelling/being unreasonably upset
User asks for a live agent while you're chatting with them.
Manager not doing their job
"Can this be escalated?"/Complains about SLA time
ServiceNow wipes a call/INC record
Fusion Friday!
Misidentifies hardware
It's been 15 minutes and you still don't know what the issue is
Status update on a SD/INC that was submitted today
User doesn't want ticket for something that does need one
Be remoted into 2 machines at the same time
"____ is not on my computer", when it is
User asking for admin rights for something totally unacceptable
SCQM doesn't respond to questions
User wants a Sev1 escalated
"I need this to do my job."
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User says something incredibly inappropriate
"Needful"
User ignoring the upfront about an outage
Duplicate chats from the same person
"Hi"
User wants a ticket for something that doesn't need one
100 calls holding
TOS employee doesn't know something basic about computers
End a call/chat 5 minutes before a break/lunch starts
Resolve an INC in under 2 minutes
Ask for ticket info and get something completely unrelated
"This other IT agent did it last time, why can't you?"
Needs ticket created, has no information ready
Finish a user's problem, then they ask you to take care of more issues
User describes a problem unrelated to their actual issue
