(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I need this to do my job."
Misidentifies hardware
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User doesn't want ticket for something that does need one
Ask for ticket info and get something completely unrelated
SCQM doesn't respond to questions
User describes a problem unrelated to their actual issue
Snarky user
"Can this be escalated?"/Complains about SLA time
User sends an emoticon/emoji
Resolve an INC in under 2 minutes
User asking for admin rights for something totally unacceptable
Access Management goes down, unplanned
It's been 15 minutes and you still don't know what the issue is
User says something incredibly inappropriate
End a call/chat 5 minutes before a break/lunch starts
Status update on a SD/INC that was submitted today
Call/Chat abandoned right after being picked up.
User asks for a live agent while you're chatting with them.
Needs ticket created, has no information ready
Manager not doing their job
User starts yelling/being unreasonably upset
User wants a ticket for something that doesn't need one
"Needful"
ServiceNow wipes a call/INC record
"This other IT agent did it last time, why can't you?"
"Hi"
"____ is not on my computer", when it is
User wants a Sev1 escalated
100 calls holding
TOS employee doesn't know something basic about computers
"Yes"
Fusion Friday!
Finish a user's problem, then they ask you to take care of more issues
