(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User describes a problem unrelated to their actual issue
Needs ticket created, has no information ready
Snarky user
Be remoted into 2 machines at the same time
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
Access Management goes down, unplanned
User sends an emoticon/emoji
Fusion Friday!
"Can this be escalated?"/Complains about SLA time
User ignoring the upfront about an outage
"I need this to do my job."
TOS employee doesn't know something basic about computers
Ask for ticket info and get something completely unrelated
Call/Chat abandoned right after being picked up.
"Needful"
Resolve an INC in under 2 minutes
User asking for admin rights for something totally unacceptable
End a call/chat 5 minutes before a break/lunch starts
ServiceNow wipes a call/INC record
User wants a Sev1 escalated
Finish a user's problem, then they ask you to take care of more issues
"Hi"
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"____ is not on my computer", when it is
User starts yelling/being unreasonably upset
100 calls holding
Manager not doing their job
SCQM doesn't respond to questions
Duplicate chats from the same person
"Yes"
User doesn't want ticket for something that does need one
User asks for a live agent while you're chatting with them.
It's been 15 minutes and you still don't know what the issue is
User wants a ticket for something that doesn't need one
