Userwants aSev1escalatedCall/Chatabandonedright afterbeing pickedup.User makesuncomfortablesmall talkUser chats/callsin while they'realready workingwith anothertechAnactuallypleasantcall/chat"This other ITagent did itlast time,why can'tyou?"User wants aticket forsomethingthat doesn'tneed oneTOS employeedoesn't knowsomethingbasic aboutcomputersIt's been 15minutes andyou still don'tknow what theissue isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Get a ticketreturned fora poorreasonYolandaUser readsoff McAfeeclient codewithoutphoneticsUser ignoringthe upfrontabout anoutageUser explainswhy they gotlocked out oftheir computerfor >1 minute.After beingasked a Yes orNo question,user re-explainstheir problemAsk for ticketinfo and getsomethingcompletelyunrelatedCompuComtech callsus insteadof 1.5MisidentifieshardwareTransfer fromanother deskwhen it'ssomethingthey supportEnd a call/chat5 minutesbefore abreak/lunchstartsUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedUser describesa problemunrelated totheir actualissue"____ isnot on mycomputer",when it is100callsholdingFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser asking foradmin rightsfor somethingtotallyunacceptableUser sayssomethingincrediblyinappropriate"I needthis to domy job."Status updateon a SD/INCthat wassubmittedtodayManagernot doingtheir job"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestionsResolvean INC inunder 2minutesServiceNowwipes acall/INCrecordFusionFriday!User sayssomethingembarrassingwhen notmutedUser startsyelling/beingunreasonablyupsetSnarkyuserHave a simpleT2 ticket getimmediatelyassigned toCompuComUserwants aSev1escalatedCall/Chatabandonedright afterbeing pickedup.User makesuncomfortablesmall talkUser chats/callsin while they'realready workingwith anothertechAnactuallypleasantcall/chat"This other ITagent did itlast time,why can'tyou?"User wants aticket forsomethingthat doesn'tneed oneTOS employeedoesn't knowsomethingbasic aboutcomputersIt's been 15minutes andyou still don'tknow what theissue isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Get a ticketreturned fora poorreasonYolandaUser readsoff McAfeeclient codewithoutphoneticsUser ignoringthe upfrontabout anoutageUser explainswhy they gotlocked out oftheir computerfor >1 minute.After beingasked a Yes orNo question,user re-explainstheir problemAsk for ticketinfo and getsomethingcompletelyunrelatedCompuComtech callsus insteadof 1.5MisidentifieshardwareTransfer fromanother deskwhen it'ssomethingthey supportEnd a call/chat5 minutesbefore abreak/lunchstartsUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedUser describesa problemunrelated totheir actualissue"____ isnot on mycomputer",when it is100callsholdingFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser asking foradmin rightsfor somethingtotallyunacceptableUser sayssomethingincrediblyinappropriate"I needthis to domy job."Status updateon a SD/INCthat wassubmittedtodayManagernot doingtheir job"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestionsResolvean INC inunder 2minutesServiceNowwipes acall/INCrecordFusionFriday!User sayssomethingembarrassingwhen notmutedUser startsyelling/beingunreasonablyupsetSnarkyuserHave a simpleT2 ticket getimmediatelyassigned toCompuCom

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User wants a Sev1 escalated
  2. Call/Chat abandoned right after being picked up.
  3. User makes uncomfortable small talk
  4. User chats/calls in while they're already working with another tech
  5. An actually pleasant call/chat
  6. "This other IT agent did it last time, why can't you?"
  7. User wants a ticket for something that doesn't need one
  8. TOS employee doesn't know something basic about computers
  9. It's been 15 minutes and you still don't know what the issue is
  10. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  11. Get a ticket returned for a poor reason
  12. Yolanda
  13. User reads off McAfee client code without phonetics
  14. User ignoring the upfront about an outage
  15. User explains why they got locked out of their computer for >1 minute.
  16. After being asked a Yes or No question, user re-explains their problem
  17. Ask for ticket info and get something completely unrelated
  18. CompuCom tech calls us instead of 1.5
  19. Misidentifies hardware
  20. Transfer from another desk when it's something they support
  21. End a call/chat 5 minutes before a break/lunch starts
  22. User doesn't want ticket for something that does need one
  23. Access Management goes down, unplanned
  24. User describes a problem unrelated to their actual issue
  25. "____ is not on my computer", when it is
  26. 100 calls holding
  27. Finish a user's problem, then they ask you to take care of more issues
  28. User asking for admin rights for something totally unacceptable
  29. User says something incredibly inappropriate
  30. "I need this to do my job."
  31. Status update on a SD/INC that was submitted today
  32. Manager not doing their job
  33. "Can this be escalated?"/Complains about SLA time
  34. SCQM doesn't respond to questions
  35. Resolve an INC in under 2 minutes
  36. ServiceNow wipes a call/INC record
  37. Fusion Friday!
  38. User says something embarrassing when not muted
  39. User starts yelling/being unreasonably upset
  40. Snarky user
  41. Have a simple T2 ticket get immediately assigned to CompuCom