SCQMdoesn'trespond toquestionsServiceNowwipes acall/INCrecordUser startsyelling/beingunreasonablyupsetStatus updateon a SD/INCthat wassubmittedtodayYolandaEnd a call/chat5 minutesbefore abreak/lunchstartsUser describesa problemunrelated totheir actualissueCall/Chatabandonedright afterbeing pickedup.User explainswhy they gotlocked out oftheir computerfor >1 minute."This other ITagent did itlast time,why can'tyou?"TOS employeedoesn't knowsomethingbasic aboutcomputersGet a ticketreturned fora poorreasonManagernot doingtheir jobIt's been 15minutes andyou still don'tknow what theissue isUserwants aSev1escalatedAnactuallypleasantcall/chatUser chats/callsin while they'realready workingwith anothertechSnarkyuserMisidentifieshardwareUser sayssomethingincrediblyinappropriateHave a simpleT2 ticket getimmediatelyassigned toCompuComAccessManagementgoes down,unplannedUser ignoringthe upfrontabout anoutage"____ isnot on mycomputer",when it isUser wants aticket forsomethingthat doesn'tneed oneYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."I needthis to domy job."Resolvean INC inunder 2minutesUser sayssomethingembarrassingwhen notmutedAsk for ticketinfo and getsomethingcompletelyunrelatedCompuComtech callsus insteadof 1.5100callsholdingUser readsoff McAfeeclient codewithoutphoneticsAfter beingasked a Yes orNo question,user re-explainstheir problemUser asking foradmin rightsfor somethingtotallyunacceptableFinish a user'sproblem, thenthey ask youto take care ofmore issuesTransfer fromanother deskwhen it'ssomethingthey supportFusionFriday!"Can this beescalated?"/Complainsabout SLA timeUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestionsServiceNowwipes acall/INCrecordUser startsyelling/beingunreasonablyupsetStatus updateon a SD/INCthat wassubmittedtodayYolandaEnd a call/chat5 minutesbefore abreak/lunchstartsUser describesa problemunrelated totheir actualissueCall/Chatabandonedright afterbeing pickedup.User explainswhy they gotlocked out oftheir computerfor >1 minute."This other ITagent did itlast time,why can'tyou?"TOS employeedoesn't knowsomethingbasic aboutcomputersGet a ticketreturned fora poorreasonManagernot doingtheir jobIt's been 15minutes andyou still don'tknow what theissue isUserwants aSev1escalatedAnactuallypleasantcall/chatUser chats/callsin while they'realready workingwith anothertechSnarkyuserMisidentifieshardwareUser sayssomethingincrediblyinappropriateHave a simpleT2 ticket getimmediatelyassigned toCompuComAccessManagementgoes down,unplannedUser ignoringthe upfrontabout anoutage"____ isnot on mycomputer",when it isUser wants aticket forsomethingthat doesn'tneed oneYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."I needthis to domy job."Resolvean INC inunder 2minutesUser sayssomethingembarrassingwhen notmutedAsk for ticketinfo and getsomethingcompletelyunrelatedCompuComtech callsus insteadof 1.5100callsholdingUser readsoff McAfeeclient codewithoutphoneticsAfter beingasked a Yes orNo question,user re-explainstheir problemUser asking foradmin rightsfor somethingtotallyunacceptableFinish a user'sproblem, thenthey ask youto take care ofmore issuesTransfer fromanother deskwhen it'ssomethingthey supportFusionFriday!"Can this beescalated?"/Complainsabout SLA timeUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talk

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SCQM doesn't respond to questions
  2. ServiceNow wipes a call/INC record
  3. User starts yelling/being unreasonably upset
  4. Status update on a SD/INC that was submitted today
  5. Yolanda
  6. End a call/chat 5 minutes before a break/lunch starts
  7. User describes a problem unrelated to their actual issue
  8. Call/Chat abandoned right after being picked up.
  9. User explains why they got locked out of their computer for >1 minute.
  10. "This other IT agent did it last time, why can't you?"
  11. TOS employee doesn't know something basic about computers
  12. Get a ticket returned for a poor reason
  13. Manager not doing their job
  14. It's been 15 minutes and you still don't know what the issue is
  15. User wants a Sev1 escalated
  16. An actually pleasant call/chat
  17. User chats/calls in while they're already working with another tech
  18. Snarky user
  19. Misidentifies hardware
  20. User says something incredibly inappropriate
  21. Have a simple T2 ticket get immediately assigned to CompuCom
  22. Access Management goes down, unplanned
  23. User ignoring the upfront about an outage
  24. "____ is not on my computer", when it is
  25. User wants a ticket for something that doesn't need one
  26. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  27. "I need this to do my job."
  28. Resolve an INC in under 2 minutes
  29. User says something embarrassing when not muted
  30. Ask for ticket info and get something completely unrelated
  31. CompuCom tech calls us instead of 1.5
  32. 100 calls holding
  33. User reads off McAfee client code without phonetics
  34. After being asked a Yes or No question, user re-explains their problem
  35. User asking for admin rights for something totally unacceptable
  36. Finish a user's problem, then they ask you to take care of more issues
  37. Transfer from another desk when it's something they support
  38. Fusion Friday!
  39. "Can this be escalated?"/Complains about SLA time
  40. User doesn't want ticket for something that does need one
  41. User makes uncomfortable small talk