Have a simpleT2 ticket getimmediatelyassigned toCompuComUser startsyelling/beingunreasonablyupsetTOS employeedoesn't knowsomethingbasic aboutcomputersCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser sayssomethingembarrassingwhen notmutedUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedStatus updateon a SD/INCthat wassubmittedtodayAfter beingasked a Yes orNo question,user re-explainstheir problemUser asking foradmin rightsfor somethingtotallyunacceptableFusionFriday!User sayssomethingincrediblyinappropriateUser chats/callsin while they'realready workingwith anothertechUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?"100callsholdingMisidentifieshardwareUser ignoringthe upfrontabout anoutageYolandaCall/Chatabandonedright afterbeing pickedup.User doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isUserwants aSev1escalated"Can this beescalated?"/Complainsabout SLA timeResolvean INC inunder 2minutesManagernot doingtheir jobIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatSnarkyuserServiceNowwipes acall/INCrecordYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Get a ticketreturned fora poorreasonEnd a call/chat5 minutesbefore abreak/lunchstartsUser makesuncomfortablesmall talk"I needthis to domy job."User explainswhy they gotlocked out oftheir computerfor >1 minute.Transfer fromanother deskwhen it'ssomethingthey supportAccessManagementgoes down,unplannedSCQMdoesn'trespond toquestionsHave a simpleT2 ticket getimmediatelyassigned toCompuComUser startsyelling/beingunreasonablyupsetTOS employeedoesn't knowsomethingbasic aboutcomputersCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser sayssomethingembarrassingwhen notmutedUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedStatus updateon a SD/INCthat wassubmittedtodayAfter beingasked a Yes orNo question,user re-explainstheir problemUser asking foradmin rightsfor somethingtotallyunacceptableFusionFriday!User sayssomethingincrediblyinappropriateUser chats/callsin while they'realready workingwith anothertechUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?"100callsholdingMisidentifieshardwareUser ignoringthe upfrontabout anoutageYolandaCall/Chatabandonedright afterbeing pickedup.User doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isUserwants aSev1escalated"Can this beescalated?"/Complainsabout SLA timeResolvean INC inunder 2minutesManagernot doingtheir jobIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatSnarkyuserServiceNowwipes acall/INCrecordYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Get a ticketreturned fora poorreasonEnd a call/chat5 minutesbefore abreak/lunchstartsUser makesuncomfortablesmall talk"I needthis to domy job."User explainswhy they gotlocked out oftheir computerfor >1 minute.Transfer fromanother deskwhen it'ssomethingthey supportAccessManagementgoes down,unplannedSCQMdoesn'trespond toquestions

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
  1. Have a simple T2 ticket get immediately assigned to CompuCom
  2. User starts yelling/being unreasonably upset
  3. TOS employee doesn't know something basic about computers
  4. CompuCom tech calls us instead of 1.5
  5. User describes a problem unrelated to their actual issue
  6. Finish a user's problem, then they ask you to take care of more issues
  7. User says something embarrassing when not muted
  8. User wants a ticket for something that doesn't need one
  9. Ask for ticket info and get something completely unrelated
  10. Status update on a SD/INC that was submitted today
  11. After being asked a Yes or No question, user re-explains their problem
  12. User asking for admin rights for something totally unacceptable
  13. Fusion Friday!
  14. User says something incredibly inappropriate
  15. User chats/calls in while they're already working with another tech
  16. User reads off McAfee client code without phonetics
  17. "This other IT agent did it last time, why can't you?"
  18. 100 calls holding
  19. Misidentifies hardware
  20. User ignoring the upfront about an outage
  21. Yolanda
  22. Call/Chat abandoned right after being picked up.
  23. User doesn't want ticket for something that does need one
  24. "____ is not on my computer", when it is
  25. User wants a Sev1 escalated
  26. "Can this be escalated?"/Complains about SLA time
  27. Resolve an INC in under 2 minutes
  28. Manager not doing their job
  29. It's been 15 minutes and you still don't know what the issue is
  30. An actually pleasant call/chat
  31. Snarky user
  32. ServiceNow wipes a call/INC record
  33. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  34. Get a ticket returned for a poor reason
  35. End a call/chat 5 minutes before a break/lunch starts
  36. User makes uncomfortable small talk
  37. "I need this to do my job."
  38. User explains why they got locked out of their computer for >1 minute.
  39. Transfer from another desk when it's something they support
  40. Access Management goes down, unplanned
  41. SCQM doesn't respond to questions