Status updateon a SD/INCthat wassubmittedtodayAfter beingasked a Yes orNo question,user re-explainstheir problem"Can this beescalated?"/Complainsabout SLA time100callsholdingSnarkyuserUser startsyelling/beingunreasonablyupsetTOS employeedoesn't knowsomethingbasic aboutcomputersYolandaIt's been 15minutes andyou still don'tknow what theissue isHave a simpleT2 ticket getimmediatelyassigned toCompuCom"I needthis to domy job."Finish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedUser doesn'twant ticket forsomethingthat doesneed oneTransfer fromanother deskwhen it'ssomethingthey supportManagernot doingtheir jobEnd a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingincrediblyinappropriateUser readsoff McAfeeclient codewithoutphoneticsAsk for ticketinfo and getsomethingcompletelyunrelatedUser chats/callsin while they'realready workingwith anothertechUser explainswhy they gotlocked out oftheir computerfor >1 minute.Get a ticketreturned fora poorreasonFusionFriday!Anactuallypleasantcall/chatCompuComtech callsus insteadof 1.5"____ isnot on mycomputer",when it isUser makesuncomfortablesmall talkMisidentifieshardwareSCQMdoesn'trespond toquestionsUser ignoringthe upfrontabout anoutage"This other ITagent did itlast time,why can'tyou?"User asking foradmin rightsfor somethingtotallyunacceptableYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Resolvean INC inunder 2minutesUser wants aticket forsomethingthat doesn'tneed oneAccessManagementgoes down,unplannedUser sayssomethingembarrassingwhen notmutedServiceNowwipes acall/INCrecordCall/Chatabandonedright afterbeing pickedup.User describesa problemunrelated totheir actualissueStatus updateon a SD/INCthat wassubmittedtodayAfter beingasked a Yes orNo question,user re-explainstheir problem"Can this beescalated?"/Complainsabout SLA time100callsholdingSnarkyuserUser startsyelling/beingunreasonablyupsetTOS employeedoesn't knowsomethingbasic aboutcomputersYolandaIt's been 15minutes andyou still don'tknow what theissue isHave a simpleT2 ticket getimmediatelyassigned toCompuCom"I needthis to domy job."Finish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedUser doesn'twant ticket forsomethingthat doesneed oneTransfer fromanother deskwhen it'ssomethingthey supportManagernot doingtheir jobEnd a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingincrediblyinappropriateUser readsoff McAfeeclient codewithoutphoneticsAsk for ticketinfo and getsomethingcompletelyunrelatedUser chats/callsin while they'realready workingwith anothertechUser explainswhy they gotlocked out oftheir computerfor >1 minute.Get a ticketreturned fora poorreasonFusionFriday!Anactuallypleasantcall/chatCompuComtech callsus insteadof 1.5"____ isnot on mycomputer",when it isUser makesuncomfortablesmall talkMisidentifieshardwareSCQMdoesn'trespond toquestionsUser ignoringthe upfrontabout anoutage"This other ITagent did itlast time,why can'tyou?"User asking foradmin rightsfor somethingtotallyunacceptableYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Resolvean INC inunder 2minutesUser wants aticket forsomethingthat doesn'tneed oneAccessManagementgoes down,unplannedUser sayssomethingembarrassingwhen notmutedServiceNowwipes acall/INCrecordCall/Chatabandonedright afterbeing pickedup.User describesa problemunrelated totheir actualissue

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Status update on a SD/INC that was submitted today
  2. After being asked a Yes or No question, user re-explains their problem
  3. "Can this be escalated?"/Complains about SLA time
  4. 100 calls holding
  5. Snarky user
  6. User starts yelling/being unreasonably upset
  7. TOS employee doesn't know something basic about computers
  8. Yolanda
  9. It's been 15 minutes and you still don't know what the issue is
  10. Have a simple T2 ticket get immediately assigned to CompuCom
  11. "I need this to do my job."
  12. Finish a user's problem, then they ask you to take care of more issues
  13. User wants a Sev1 escalated
  14. User doesn't want ticket for something that does need one
  15. Transfer from another desk when it's something they support
  16. Manager not doing their job
  17. End a call/chat 5 minutes before a break/lunch starts
  18. User says something incredibly inappropriate
  19. User reads off McAfee client code without phonetics
  20. Ask for ticket info and get something completely unrelated
  21. User chats/calls in while they're already working with another tech
  22. User explains why they got locked out of their computer for >1 minute.
  23. Get a ticket returned for a poor reason
  24. Fusion Friday!
  25. An actually pleasant call/chat
  26. CompuCom tech calls us instead of 1.5
  27. "____ is not on my computer", when it is
  28. User makes uncomfortable small talk
  29. Misidentifies hardware
  30. SCQM doesn't respond to questions
  31. User ignoring the upfront about an outage
  32. "This other IT agent did it last time, why can't you?"
  33. User asking for admin rights for something totally unacceptable
  34. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  35. Resolve an INC in under 2 minutes
  36. User wants a ticket for something that doesn't need one
  37. Access Management goes down, unplanned
  38. User says something embarrassing when not muted
  39. ServiceNow wipes a call/INC record
  40. Call/Chat abandoned right after being picked up.
  41. User describes a problem unrelated to their actual issue