User chats/callsin while they'realready workingwith anothertech"This other ITagent did itlast time,why can'tyou?"Resolvean INC inunder 2minutesUser asking foradmin rightsfor somethingtotallyunacceptable"Can this beescalated?"/Complainsabout SLA timeFusionFriday!Transfer fromanother deskwhen it'ssomethingthey supportAnactuallypleasantcall/chatAfter beingasked a Yes orNo question,user re-explainstheir problemSCQMdoesn'trespond toquestionsUser makesuncomfortablesmall talk"I needthis to domy job."Ask for ticketinfo and getsomethingcompletelyunrelatedUserwants aSev1escalatedTOS employeedoesn't knowsomethingbasic aboutcomputersUser startsyelling/beingunreasonablyupsetUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneAccessManagementgoes down,unplannedGet a ticketreturned fora poorreasonUser sayssomethingembarrassingwhen notmutedEnd a call/chat5 minutesbefore abreak/lunchstartsCall/Chatabandonedright afterbeing pickedup.Have a simpleT2 ticket getimmediatelyassigned toCompuComManagernot doingtheir jobUser doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isMisidentifieshardware100callsholdingYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.It's been 15minutes andyou still don'tknow what theissue isServiceNowwipes acall/INCrecordStatus updateon a SD/INCthat wassubmittedtodayUser readsoff McAfeeclient codewithoutphoneticsUser ignoringthe upfrontabout anoutageUser describesa problemunrelated totheir actualissueSnarkyuserUser explainswhy they gotlocked out oftheir computerfor >1 minute.CompuComtech callsus insteadof 1.5Finish a user'sproblem, thenthey ask youto take care ofmore issuesYolandaUser chats/callsin while they'realready workingwith anothertech"This other ITagent did itlast time,why can'tyou?"Resolvean INC inunder 2minutesUser asking foradmin rightsfor somethingtotallyunacceptable"Can this beescalated?"/Complainsabout SLA timeFusionFriday!Transfer fromanother deskwhen it'ssomethingthey supportAnactuallypleasantcall/chatAfter beingasked a Yes orNo question,user re-explainstheir problemSCQMdoesn'trespond toquestionsUser makesuncomfortablesmall talk"I needthis to domy job."Ask for ticketinfo and getsomethingcompletelyunrelatedUserwants aSev1escalatedTOS employeedoesn't knowsomethingbasic aboutcomputersUser startsyelling/beingunreasonablyupsetUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneAccessManagementgoes down,unplannedGet a ticketreturned fora poorreasonUser sayssomethingembarrassingwhen notmutedEnd a call/chat5 minutesbefore abreak/lunchstartsCall/Chatabandonedright afterbeing pickedup.Have a simpleT2 ticket getimmediatelyassigned toCompuComManagernot doingtheir jobUser doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isMisidentifieshardware100callsholdingYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.It's been 15minutes andyou still don'tknow what theissue isServiceNowwipes acall/INCrecordStatus updateon a SD/INCthat wassubmittedtodayUser readsoff McAfeeclient codewithoutphoneticsUser ignoringthe upfrontabout anoutageUser describesa problemunrelated totheir actualissueSnarkyuserUser explainswhy they gotlocked out oftheir computerfor >1 minute.CompuComtech callsus insteadof 1.5Finish a user'sproblem, thenthey ask youto take care ofmore issuesYolanda

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User chats/calls in while they're already working with another tech
  2. "This other IT agent did it last time, why can't you?"
  3. Resolve an INC in under 2 minutes
  4. User asking for admin rights for something totally unacceptable
  5. "Can this be escalated?"/Complains about SLA time
  6. Fusion Friday!
  7. Transfer from another desk when it's something they support
  8. An actually pleasant call/chat
  9. After being asked a Yes or No question, user re-explains their problem
  10. SCQM doesn't respond to questions
  11. User makes uncomfortable small talk
  12. "I need this to do my job."
  13. Ask for ticket info and get something completely unrelated
  14. User wants a Sev1 escalated
  15. TOS employee doesn't know something basic about computers
  16. User starts yelling/being unreasonably upset
  17. User says something incredibly inappropriate
  18. User wants a ticket for something that doesn't need one
  19. Access Management goes down, unplanned
  20. Get a ticket returned for a poor reason
  21. User says something embarrassing when not muted
  22. End a call/chat 5 minutes before a break/lunch starts
  23. Call/Chat abandoned right after being picked up.
  24. Have a simple T2 ticket get immediately assigned to CompuCom
  25. Manager not doing their job
  26. User doesn't want ticket for something that does need one
  27. "____ is not on my computer", when it is
  28. Misidentifies hardware
  29. 100 calls holding
  30. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  31. It's been 15 minutes and you still don't know what the issue is
  32. ServiceNow wipes a call/INC record
  33. Status update on a SD/INC that was submitted today
  34. User reads off McAfee client code without phonetics
  35. User ignoring the upfront about an outage
  36. User describes a problem unrelated to their actual issue
  37. Snarky user
  38. User explains why they got locked out of their computer for >1 minute.
  39. CompuCom tech calls us instead of 1.5
  40. Finish a user's problem, then they ask you to take care of more issues
  41. Yolanda