"Can this beescalated?"/Complainsabout SLA timeUser doesn'twant ticket forsomethingthat doesneed oneSCQMdoesn'trespond toquestionsYolandaUser explainswhy they gotlocked out oftheir computerfor >1 minute."This other ITagent did itlast time,why can'tyou?"Finish a user'sproblem, thenthey ask youto take care ofmore issuesUser chats/callsin while they'realready workingwith anothertechTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isUser describesa problemunrelated totheir actualissue"____ isnot on mycomputer",when it isFusionFriday!"I needthis to domy job."Resolvean INC inunder 2minutesUser sayssomethingincrediblyinappropriateServiceNowwipes acall/INCrecordUser asking foradmin rightsfor somethingtotallyunacceptableCompuComtech callsus insteadof 1.5User readsoff McAfeeclient codewithoutphoneticsUser wants aticket forsomethingthat doesn'tneed oneStatus updateon a SD/INCthat wassubmittedtodayAsk for ticketinfo and getsomethingcompletelyunrelated100callsholdingHave a simpleT2 ticket getimmediatelyassigned toCompuComAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedEnd a call/chat5 minutesbefore abreak/lunchstartsAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutageManagernot doingtheir jobUserwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User sayssomethingembarrassingwhen notmutedSnarkyuserTOS employeedoesn't knowsomethingbasic aboutcomputersCall/Chatabandonedright afterbeing pickedup.User makesuncomfortablesmall talkMisidentifieshardwareUser startsyelling/beingunreasonablyupsetGet a ticketreturned fora poorreason"Can this beescalated?"/Complainsabout SLA timeUser doesn'twant ticket forsomethingthat doesneed oneSCQMdoesn'trespond toquestionsYolandaUser explainswhy they gotlocked out oftheir computerfor >1 minute."This other ITagent did itlast time,why can'tyou?"Finish a user'sproblem, thenthey ask youto take care ofmore issuesUser chats/callsin while they'realready workingwith anothertechTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isUser describesa problemunrelated totheir actualissue"____ isnot on mycomputer",when it isFusionFriday!"I needthis to domy job."Resolvean INC inunder 2minutesUser sayssomethingincrediblyinappropriateServiceNowwipes acall/INCrecordUser asking foradmin rightsfor somethingtotallyunacceptableCompuComtech callsus insteadof 1.5User readsoff McAfeeclient codewithoutphoneticsUser wants aticket forsomethingthat doesn'tneed oneStatus updateon a SD/INCthat wassubmittedtodayAsk for ticketinfo and getsomethingcompletelyunrelated100callsholdingHave a simpleT2 ticket getimmediatelyassigned toCompuComAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedEnd a call/chat5 minutesbefore abreak/lunchstartsAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutageManagernot doingtheir jobUserwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User sayssomethingembarrassingwhen notmutedSnarkyuserTOS employeedoesn't knowsomethingbasic aboutcomputersCall/Chatabandonedright afterbeing pickedup.User makesuncomfortablesmall talkMisidentifieshardwareUser startsyelling/beingunreasonablyupsetGet a ticketreturned fora poorreason

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can this be escalated?"/Complains about SLA time
  2. User doesn't want ticket for something that does need one
  3. SCQM doesn't respond to questions
  4. Yolanda
  5. User explains why they got locked out of their computer for >1 minute.
  6. "This other IT agent did it last time, why can't you?"
  7. Finish a user's problem, then they ask you to take care of more issues
  8. User chats/calls in while they're already working with another tech
  9. Transfer from another desk when it's something they support
  10. It's been 15 minutes and you still don't know what the issue is
  11. User describes a problem unrelated to their actual issue
  12. "____ is not on my computer", when it is
  13. Fusion Friday!
  14. "I need this to do my job."
  15. Resolve an INC in under 2 minutes
  16. User says something incredibly inappropriate
  17. ServiceNow wipes a call/INC record
  18. User asking for admin rights for something totally unacceptable
  19. CompuCom tech calls us instead of 1.5
  20. User reads off McAfee client code without phonetics
  21. User wants a ticket for something that doesn't need one
  22. Status update on a SD/INC that was submitted today
  23. Ask for ticket info and get something completely unrelated
  24. 100 calls holding
  25. Have a simple T2 ticket get immediately assigned to CompuCom
  26. After being asked a Yes or No question, user re-explains their problem
  27. Access Management goes down, unplanned
  28. End a call/chat 5 minutes before a break/lunch starts
  29. An actually pleasant call/chat
  30. User ignoring the upfront about an outage
  31. Manager not doing their job
  32. User wants a Sev1 escalated
  33. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  34. User says something embarrassing when not muted
  35. Snarky user
  36. TOS employee doesn't know something basic about computers
  37. Call/Chat abandoned right after being picked up.
  38. User makes uncomfortable small talk
  39. Misidentifies hardware
  40. User starts yelling/being unreasonably upset
  41. Get a ticket returned for a poor reason