(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a simple T2 ticket get immediately assigned to CompuCom
User chats/calls in while they're already working with another tech
Get a ticket returned for a poor reason
After being asked a Yes or No question, user re-explains their problem
Access Management goes down, unplanned
User starts yelling/being unreasonably upset
100 calls holding
User makes uncomfortable small talk
SCQM doesn't respond to questions
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"I need this to do my job."
User says something incredibly inappropriate
User describes a problem unrelated to their actual issue
Resolve an INC in under 2 minutes
"____ is not on my computer", when it is
An actually pleasant call/chat
Fusion Friday!
User wants a Sev1 escalated
CompuCom tech calls us instead of 1.5
User ignoring the upfront about an outage
Snarky user
User wants a ticket for something that doesn't need one
Status update on a SD/INC that was submitted today
Call/Chat abandoned right after being picked up.
Yolanda
User doesn't want ticket for something that does need one
Misidentifies hardware
User says something embarrassing when not muted
Finish a user's problem, then they ask you to take care of more issues
User reads off McAfee client code without phonetics
Ask for ticket info and get something completely unrelated
ServiceNow wipes a call/INC record
"This other IT agent did it last time, why can't you?"
Manager not doing their job
User explains why they got locked out of their computer for >1 minute.
"Can this be escalated?"/Complains about SLA time
Transfer from another desk when it's something they support
It's been 15 minutes and you still don't know what the issue is
End a call/chat 5 minutes before a break/lunch starts
User asking for admin rights for something totally unacceptable
TOS employee doesn't know something basic about computers