TOS employeedoesn't knowsomethingbasic aboutcomputersUser asking foradmin rightsfor somethingtotallyunacceptableEnd a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingembarrassingwhen notmutedFusionFriday!Have a simpleT2 ticket getimmediatelyassigned toCompuComResolvean INC inunder 2minutesUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talkGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedUser ignoringthe upfrontabout anoutage"____ isnot on mycomputer",when it is"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestions100callsholdingServiceNowwipes acall/INCrecordYolandaManagernot doingtheir job"I needthis to domy job."User chats/callsin while they'realready workingwith anothertechUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?"Anactuallypleasantcall/chatCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueUserwants aSev1escalatedUser wants aticket forsomethingthat doesn'tneed oneIt's been 15minutes andyou still don'tknow what theissue isUser explainswhy they gotlocked out oftheir computerfor >1 minute.Finish a user'sproblem, thenthey ask youto take care ofmore issuesAfter beingasked a Yes orNo question,user re-explainstheir problemStatus updateon a SD/INCthat wassubmittedtodayAsk for ticketinfo and getsomethingcompletelyunrelatedTransfer fromanother deskwhen it'ssomethingthey supportUser startsyelling/beingunreasonablyupsetSnarkyuserUser sayssomethingincrediblyinappropriateCall/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.MisidentifieshardwareTOS employeedoesn't knowsomethingbasic aboutcomputersUser asking foradmin rightsfor somethingtotallyunacceptableEnd a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingembarrassingwhen notmutedFusionFriday!Have a simpleT2 ticket getimmediatelyassigned toCompuComResolvean INC inunder 2minutesUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talkGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedUser ignoringthe upfrontabout anoutage"____ isnot on mycomputer",when it is"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestions100callsholdingServiceNowwipes acall/INCrecordYolandaManagernot doingtheir job"I needthis to domy job."User chats/callsin while they'realready workingwith anothertechUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?"Anactuallypleasantcall/chatCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueUserwants aSev1escalatedUser wants aticket forsomethingthat doesn'tneed oneIt's been 15minutes andyou still don'tknow what theissue isUser explainswhy they gotlocked out oftheir computerfor >1 minute.Finish a user'sproblem, thenthey ask youto take care ofmore issuesAfter beingasked a Yes orNo question,user re-explainstheir problemStatus updateon a SD/INCthat wassubmittedtodayAsk for ticketinfo and getsomethingcompletelyunrelatedTransfer fromanother deskwhen it'ssomethingthey supportUser startsyelling/beingunreasonablyupsetSnarkyuserUser sayssomethingincrediblyinappropriateCall/Chatabandonedright afterbeing pickedup.You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Misidentifieshardware

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TOS employee doesn't know something basic about computers
  2. User asking for admin rights for something totally unacceptable
  3. End a call/chat 5 minutes before a break/lunch starts
  4. User says something embarrassing when not muted
  5. Fusion Friday!
  6. Have a simple T2 ticket get immediately assigned to CompuCom
  7. Resolve an INC in under 2 minutes
  8. User doesn't want ticket for something that does need one
  9. User makes uncomfortable small talk
  10. Get a ticket returned for a poor reason
  11. Access Management goes down, unplanned
  12. User ignoring the upfront about an outage
  13. "____ is not on my computer", when it is
  14. "Can this be escalated?"/Complains about SLA time
  15. SCQM doesn't respond to questions
  16. 100 calls holding
  17. ServiceNow wipes a call/INC record
  18. Yolanda
  19. Manager not doing their job
  20. "I need this to do my job."
  21. User chats/calls in while they're already working with another tech
  22. User reads off McAfee client code without phonetics
  23. "This other IT agent did it last time, why can't you?"
  24. An actually pleasant call/chat
  25. CompuCom tech calls us instead of 1.5
  26. User describes a problem unrelated to their actual issue
  27. User wants a Sev1 escalated
  28. User wants a ticket for something that doesn't need one
  29. It's been 15 minutes and you still don't know what the issue is
  30. User explains why they got locked out of their computer for >1 minute.
  31. Finish a user's problem, then they ask you to take care of more issues
  32. After being asked a Yes or No question, user re-explains their problem
  33. Status update on a SD/INC that was submitted today
  34. Ask for ticket info and get something completely unrelated
  35. Transfer from another desk when it's something they support
  36. User starts yelling/being unreasonably upset
  37. Snarky user
  38. User says something incredibly inappropriate
  39. Call/Chat abandoned right after being picked up.
  40. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  41. Misidentifies hardware