YolandaAsk for ticketinfo and getsomethingcompletelyunrelatedSnarkyuserFusionFriday!Managernot doingtheir jobTOS employeedoesn't knowsomethingbasic aboutcomputersCompuComtech callsus insteadof 1.5User ignoringthe upfrontabout anoutageUser makesuncomfortablesmall talk"____ isnot on mycomputer",when it is"I needthis to domy job.""This other ITagent did itlast time,why can'tyou?"User sayssomethingincrediblyinappropriateUser describesa problemunrelated totheir actualissueAfter beingasked a Yes orNo question,user re-explainstheir problemUserwants aSev1escalatedCall/Chatabandonedright afterbeing pickedup.Finish a user'sproblem, thenthey ask youto take care ofmore issues"Can this beescalated?"/Complainsabout SLA timeUser chats/callsin while they'realready workingwith anothertechServiceNowwipes acall/INCrecordIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedUser readsoff McAfeeclient codewithoutphoneticsUser startsyelling/beingunreasonablyupset100callsholdingStatus updateon a SD/INCthat wassubmittedtodayGet a ticketreturned fora poorreasonUser explainswhy they gotlocked out oftheir computerfor >1 minute.End a call/chat5 minutesbefore abreak/lunchstartsUser wants aticket forsomethingthat doesn'tneed oneHave a simpleT2 ticket getimmediatelyassigned toCompuComYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsMisidentifieshardwareUser sayssomethingembarrassingwhen notmutedUser asking foradmin rightsfor somethingtotallyunacceptableResolvean INC inunder 2minutesTransfer fromanother deskwhen it'ssomethingthey supportYolandaAsk for ticketinfo and getsomethingcompletelyunrelatedSnarkyuserFusionFriday!Managernot doingtheir jobTOS employeedoesn't knowsomethingbasic aboutcomputersCompuComtech callsus insteadof 1.5User ignoringthe upfrontabout anoutageUser makesuncomfortablesmall talk"____ isnot on mycomputer",when it is"I needthis to domy job.""This other ITagent did itlast time,why can'tyou?"User sayssomethingincrediblyinappropriateUser describesa problemunrelated totheir actualissueAfter beingasked a Yes orNo question,user re-explainstheir problemUserwants aSev1escalatedCall/Chatabandonedright afterbeing pickedup.Finish a user'sproblem, thenthey ask youto take care ofmore issues"Can this beescalated?"/Complainsabout SLA timeUser chats/callsin while they'realready workingwith anothertechServiceNowwipes acall/INCrecordIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatUser doesn'twant ticket forsomethingthat doesneed oneAccessManagementgoes down,unplannedUser readsoff McAfeeclient codewithoutphoneticsUser startsyelling/beingunreasonablyupset100callsholdingStatus updateon a SD/INCthat wassubmittedtodayGet a ticketreturned fora poorreasonUser explainswhy they gotlocked out oftheir computerfor >1 minute.End a call/chat5 minutesbefore abreak/lunchstartsUser wants aticket forsomethingthat doesn'tneed oneHave a simpleT2 ticket getimmediatelyassigned toCompuComYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsMisidentifieshardwareUser sayssomethingembarrassingwhen notmutedUser asking foradmin rightsfor somethingtotallyunacceptableResolvean INC inunder 2minutesTransfer fromanother deskwhen it'ssomethingthey support

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Yolanda
  2. Ask for ticket info and get something completely unrelated
  3. Snarky user
  4. Fusion Friday!
  5. Manager not doing their job
  6. TOS employee doesn't know something basic about computers
  7. CompuCom tech calls us instead of 1.5
  8. User ignoring the upfront about an outage
  9. User makes uncomfortable small talk
  10. "____ is not on my computer", when it is
  11. "I need this to do my job."
  12. "This other IT agent did it last time, why can't you?"
  13. User says something incredibly inappropriate
  14. User describes a problem unrelated to their actual issue
  15. After being asked a Yes or No question, user re-explains their problem
  16. User wants a Sev1 escalated
  17. Call/Chat abandoned right after being picked up.
  18. Finish a user's problem, then they ask you to take care of more issues
  19. "Can this be escalated?"/Complains about SLA time
  20. User chats/calls in while they're already working with another tech
  21. ServiceNow wipes a call/INC record
  22. It's been 15 minutes and you still don't know what the issue is
  23. An actually pleasant call/chat
  24. User doesn't want ticket for something that does need one
  25. Access Management goes down, unplanned
  26. User reads off McAfee client code without phonetics
  27. User starts yelling/being unreasonably upset
  28. 100 calls holding
  29. Status update on a SD/INC that was submitted today
  30. Get a ticket returned for a poor reason
  31. User explains why they got locked out of their computer for >1 minute.
  32. End a call/chat 5 minutes before a break/lunch starts
  33. User wants a ticket for something that doesn't need one
  34. Have a simple T2 ticket get immediately assigned to CompuCom
  35. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  36. SCQM doesn't respond to questions
  37. Misidentifies hardware
  38. User says something embarrassing when not muted
  39. User asking for admin rights for something totally unacceptable
  40. Resolve an INC in under 2 minutes
  41. Transfer from another desk when it's something they support