User sayssomethingincrediblyinappropriateUser startsyelling/beingunreasonablyupset"This other ITagent did itlast time,why can'tyou?"Userwants aSev1escalatedSCQMdoesn'trespond toquestionsIt's been 15minutes andyou still don'tknow what theissue isHave a simpleT2 ticket getimmediatelyassigned toCompuComUser asking foradmin rightsfor somethingtotallyunacceptableAccessManagementgoes down,unplannedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Managernot doingtheir jobMisidentifieshardware"____ isnot on mycomputer",when it isUser makesuncomfortablesmall talkResolvean INC inunder 2minutesUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedAfter beingasked a Yes orNo question,user re-explainstheir problemYolandaUser readsoff McAfeeclient codewithoutphoneticsUser sayssomethingembarrassingwhen notmuted100callsholdingCall/Chatabandonedright afterbeing pickedup.End a call/chat5 minutesbefore abreak/lunchstartsAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutage"Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."TOS employeedoesn't knowsomethingbasic aboutcomputersUser doesn'twant ticket forsomethingthat doesneed oneCompuComtech callsus insteadof 1.5Transfer fromanother deskwhen it'ssomethingthey supportFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser explainswhy they gotlocked out oftheir computerfor >1 minute.SnarkyuserServiceNowwipes acall/INCrecordFusionFriday!Status updateon a SD/INCthat wassubmittedtodayUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonUser describesa problemunrelated totheir actualissueUser sayssomethingincrediblyinappropriateUser startsyelling/beingunreasonablyupset"This other ITagent did itlast time,why can'tyou?"Userwants aSev1escalatedSCQMdoesn'trespond toquestionsIt's been 15minutes andyou still don'tknow what theissue isHave a simpleT2 ticket getimmediatelyassigned toCompuComUser asking foradmin rightsfor somethingtotallyunacceptableAccessManagementgoes down,unplannedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Managernot doingtheir jobMisidentifieshardware"____ isnot on mycomputer",when it isUser makesuncomfortablesmall talkResolvean INC inunder 2minutesUser wants aticket forsomethingthat doesn'tneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedAfter beingasked a Yes orNo question,user re-explainstheir problemYolandaUser readsoff McAfeeclient codewithoutphoneticsUser sayssomethingembarrassingwhen notmuted100callsholdingCall/Chatabandonedright afterbeing pickedup.End a call/chat5 minutesbefore abreak/lunchstartsAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutage"Can this beescalated?"/Complainsabout SLA time"I needthis to domy job."TOS employeedoesn't knowsomethingbasic aboutcomputersUser doesn'twant ticket forsomethingthat doesneed oneCompuComtech callsus insteadof 1.5Transfer fromanother deskwhen it'ssomethingthey supportFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser explainswhy they gotlocked out oftheir computerfor >1 minute.SnarkyuserServiceNowwipes acall/INCrecordFusionFriday!Status updateon a SD/INCthat wassubmittedtodayUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonUser describesa problemunrelated totheir actualissue

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User says something incredibly inappropriate
  2. User starts yelling/being unreasonably upset
  3. "This other IT agent did it last time, why can't you?"
  4. User wants a Sev1 escalated
  5. SCQM doesn't respond to questions
  6. It's been 15 minutes and you still don't know what the issue is
  7. Have a simple T2 ticket get immediately assigned to CompuCom
  8. User asking for admin rights for something totally unacceptable
  9. Access Management goes down, unplanned
  10. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  11. Manager not doing their job
  12. Misidentifies hardware
  13. "____ is not on my computer", when it is
  14. User makes uncomfortable small talk
  15. Resolve an INC in under 2 minutes
  16. User wants a ticket for something that doesn't need one
  17. Ask for ticket info and get something completely unrelated
  18. After being asked a Yes or No question, user re-explains their problem
  19. Yolanda
  20. User reads off McAfee client code without phonetics
  21. User says something embarrassing when not muted
  22. 100 calls holding
  23. Call/Chat abandoned right after being picked up.
  24. End a call/chat 5 minutes before a break/lunch starts
  25. An actually pleasant call/chat
  26. User ignoring the upfront about an outage
  27. "Can this be escalated?"/Complains about SLA time
  28. "I need this to do my job."
  29. TOS employee doesn't know something basic about computers
  30. User doesn't want ticket for something that does need one
  31. CompuCom tech calls us instead of 1.5
  32. Transfer from another desk when it's something they support
  33. Finish a user's problem, then they ask you to take care of more issues
  34. User explains why they got locked out of their computer for >1 minute.
  35. Snarky user
  36. ServiceNow wipes a call/INC record
  37. Fusion Friday!
  38. Status update on a SD/INC that was submitted today
  39. User chats/calls in while they're already working with another tech
  40. Get a ticket returned for a poor reason
  41. User describes a problem unrelated to their actual issue