"I needthis to domy job."After beingasked a Yes orNo question,user re-explainstheir problemManagernot doingtheir jobUser asking foradmin rightsfor somethingtotallyunacceptableIt's been 15minutes andyou still don'tknow what theissue isCall/Chatabandonedright afterbeing pickedup.Finish a user'sproblem, thenthey ask youto take care ofmore issuesUser sayssomethingincrediblyinappropriateUser sayssomethingembarrassingwhen notmutedUser describesa problemunrelated totheir actualissueEnd a call/chat5 minutesbefore abreak/lunchstartsMisidentifieshardwareYolandaUserwants aSev1escalatedAsk for ticketinfo and getsomethingcompletelyunrelated100callsholdingServiceNowwipes acall/INCrecord"Can this beescalated?"/Complainsabout SLA timeUser ignoringthe upfrontabout anoutageUser makesuncomfortablesmall talkUser startsyelling/beingunreasonablyupsetStatus updateon a SD/INCthat wassubmittedtodayYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User wants aticket forsomethingthat doesn'tneed oneAnactuallypleasantcall/chatResolvean INC inunder 2minutes"____ isnot on mycomputer",when it isUser explainswhy they gotlocked out oftheir computerfor >1 minute.User doesn'twant ticket forsomethingthat doesneed oneGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedFusionFriday!User chats/callsin while they'realready workingwith anothertechCompuComtech callsus insteadof 1.5Have a simpleT2 ticket getimmediatelyassigned toCompuComSCQMdoesn'trespond toquestions"This other ITagent did itlast time,why can'tyou?"TOS employeedoesn't knowsomethingbasic aboutcomputersSnarkyuserTransfer fromanother deskwhen it'ssomethingthey supportUser readsoff McAfeeclient codewithoutphonetics"I needthis to domy job."After beingasked a Yes orNo question,user re-explainstheir problemManagernot doingtheir jobUser asking foradmin rightsfor somethingtotallyunacceptableIt's been 15minutes andyou still don'tknow what theissue isCall/Chatabandonedright afterbeing pickedup.Finish a user'sproblem, thenthey ask youto take care ofmore issuesUser sayssomethingincrediblyinappropriateUser sayssomethingembarrassingwhen notmutedUser describesa problemunrelated totheir actualissueEnd a call/chat5 minutesbefore abreak/lunchstartsMisidentifieshardwareYolandaUserwants aSev1escalatedAsk for ticketinfo and getsomethingcompletelyunrelated100callsholdingServiceNowwipes acall/INCrecord"Can this beescalated?"/Complainsabout SLA timeUser ignoringthe upfrontabout anoutageUser makesuncomfortablesmall talkUser startsyelling/beingunreasonablyupsetStatus updateon a SD/INCthat wassubmittedtodayYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User wants aticket forsomethingthat doesn'tneed oneAnactuallypleasantcall/chatResolvean INC inunder 2minutes"____ isnot on mycomputer",when it isUser explainswhy they gotlocked out oftheir computerfor >1 minute.User doesn'twant ticket forsomethingthat doesneed oneGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedFusionFriday!User chats/callsin while they'realready workingwith anothertechCompuComtech callsus insteadof 1.5Have a simpleT2 ticket getimmediatelyassigned toCompuComSCQMdoesn'trespond toquestions"This other ITagent did itlast time,why can'tyou?"TOS employeedoesn't knowsomethingbasic aboutcomputersSnarkyuserTransfer fromanother deskwhen it'ssomethingthey supportUser readsoff McAfeeclient codewithoutphonetics

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I need this to do my job."
  2. After being asked a Yes or No question, user re-explains their problem
  3. Manager not doing their job
  4. User asking for admin rights for something totally unacceptable
  5. It's been 15 minutes and you still don't know what the issue is
  6. Call/Chat abandoned right after being picked up.
  7. Finish a user's problem, then they ask you to take care of more issues
  8. User says something incredibly inappropriate
  9. User says something embarrassing when not muted
  10. User describes a problem unrelated to their actual issue
  11. End a call/chat 5 minutes before a break/lunch starts
  12. Misidentifies hardware
  13. Yolanda
  14. User wants a Sev1 escalated
  15. Ask for ticket info and get something completely unrelated
  16. 100 calls holding
  17. ServiceNow wipes a call/INC record
  18. "Can this be escalated?"/Complains about SLA time
  19. User ignoring the upfront about an outage
  20. User makes uncomfortable small talk
  21. User starts yelling/being unreasonably upset
  22. Status update on a SD/INC that was submitted today
  23. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  24. User wants a ticket for something that doesn't need one
  25. An actually pleasant call/chat
  26. Resolve an INC in under 2 minutes
  27. "____ is not on my computer", when it is
  28. User explains why they got locked out of their computer for >1 minute.
  29. User doesn't want ticket for something that does need one
  30. Get a ticket returned for a poor reason
  31. Access Management goes down, unplanned
  32. Fusion Friday!
  33. User chats/calls in while they're already working with another tech
  34. CompuCom tech calls us instead of 1.5
  35. Have a simple T2 ticket get immediately assigned to CompuCom
  36. SCQM doesn't respond to questions
  37. "This other IT agent did it last time, why can't you?"
  38. TOS employee doesn't know something basic about computers
  39. Snarky user
  40. Transfer from another desk when it's something they support
  41. User reads off McAfee client code without phonetics