Have a simpleT2 ticket getimmediatelyassigned toCompuComUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedUser startsyelling/beingunreasonablyupset100callsholdingUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestionsYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."I needthis to domy job."User sayssomethingincrediblyinappropriateUser describesa problemunrelated totheir actualissueResolvean INC inunder 2minutes"____ isnot on mycomputer",when it isAnactuallypleasantcall/chatFusionFriday!Userwants aSev1escalatedCompuComtech callsus insteadof 1.5User ignoringthe upfrontabout anoutageSnarkyuserUser wants aticket forsomethingthat doesn'tneed oneStatus updateon a SD/INCthat wassubmittedtodayCall/Chatabandonedright afterbeing pickedup.YolandaUser doesn'twant ticket forsomethingthat doesneed oneMisidentifieshardwareUser sayssomethingembarrassingwhen notmutedFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser readsoff McAfeeclient codewithoutphoneticsAsk for ticketinfo and getsomethingcompletelyunrelatedServiceNowwipes acall/INCrecord"This other ITagent did itlast time,why can'tyou?"Managernot doingtheir jobUser explainswhy they gotlocked out oftheir computerfor >1 minute."Can this beescalated?"/Complainsabout SLA timeTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isEnd a call/chat5 minutesbefore abreak/lunchstartsUser asking foradmin rightsfor somethingtotallyunacceptableTOS employeedoesn't knowsomethingbasic aboutcomputersHave a simpleT2 ticket getimmediatelyassigned toCompuComUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedUser startsyelling/beingunreasonablyupset100callsholdingUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestionsYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue."I needthis to domy job."User sayssomethingincrediblyinappropriateUser describesa problemunrelated totheir actualissueResolvean INC inunder 2minutes"____ isnot on mycomputer",when it isAnactuallypleasantcall/chatFusionFriday!Userwants aSev1escalatedCompuComtech callsus insteadof 1.5User ignoringthe upfrontabout anoutageSnarkyuserUser wants aticket forsomethingthat doesn'tneed oneStatus updateon a SD/INCthat wassubmittedtodayCall/Chatabandonedright afterbeing pickedup.YolandaUser doesn'twant ticket forsomethingthat doesneed oneMisidentifieshardwareUser sayssomethingembarrassingwhen notmutedFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser readsoff McAfeeclient codewithoutphoneticsAsk for ticketinfo and getsomethingcompletelyunrelatedServiceNowwipes acall/INCrecord"This other ITagent did itlast time,why can'tyou?"Managernot doingtheir jobUser explainswhy they gotlocked out oftheir computerfor >1 minute."Can this beescalated?"/Complainsabout SLA timeTransfer fromanother deskwhen it'ssomethingthey supportIt's been 15minutes andyou still don'tknow what theissue isEnd a call/chat5 minutesbefore abreak/lunchstartsUser asking foradmin rightsfor somethingtotallyunacceptableTOS employeedoesn't knowsomethingbasic aboutcomputers

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a simple T2 ticket get immediately assigned to CompuCom
  2. User chats/calls in while they're already working with another tech
  3. Get a ticket returned for a poor reason
  4. After being asked a Yes or No question, user re-explains their problem
  5. Access Management goes down, unplanned
  6. User starts yelling/being unreasonably upset
  7. 100 calls holding
  8. User makes uncomfortable small talk
  9. SCQM doesn't respond to questions
  10. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  11. "I need this to do my job."
  12. User says something incredibly inappropriate
  13. User describes a problem unrelated to their actual issue
  14. Resolve an INC in under 2 minutes
  15. "____ is not on my computer", when it is
  16. An actually pleasant call/chat
  17. Fusion Friday!
  18. User wants a Sev1 escalated
  19. CompuCom tech calls us instead of 1.5
  20. User ignoring the upfront about an outage
  21. Snarky user
  22. User wants a ticket for something that doesn't need one
  23. Status update on a SD/INC that was submitted today
  24. Call/Chat abandoned right after being picked up.
  25. Yolanda
  26. User doesn't want ticket for something that does need one
  27. Misidentifies hardware
  28. User says something embarrassing when not muted
  29. Finish a user's problem, then they ask you to take care of more issues
  30. User reads off McAfee client code without phonetics
  31. Ask for ticket info and get something completely unrelated
  32. ServiceNow wipes a call/INC record
  33. "This other IT agent did it last time, why can't you?"
  34. Manager not doing their job
  35. User explains why they got locked out of their computer for >1 minute.
  36. "Can this be escalated?"/Complains about SLA time
  37. Transfer from another desk when it's something they support
  38. It's been 15 minutes and you still don't know what the issue is
  39. End a call/chat 5 minutes before a break/lunch starts
  40. User asking for admin rights for something totally unacceptable
  41. TOS employee doesn't know something basic about computers