(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User explains why they got locked out of their computer for >1 minute.
Resolve an INC in under 2 minutes
Yolanda
User wants a ticket for something that doesn't need one
Snarky user
"____ is not on my computer", when it is
Finish a user's problem, then they ask you to take care of more issues
User starts yelling/being unreasonably upset
SCQM doesn't respond to questions
Misidentifies hardware
ServiceNow wipes a call/INC record
Get a ticket returned for a poor reason
User ignoring the upfront about an outage
Ask for ticket info and get something completely unrelated
"I need this to do my job."
User asking for admin rights for something totally unacceptable
An actually pleasant call/chat
Call/Chat abandoned right after being picked up.
TOS employee doesn't know something basic about computers
User chats/calls in while they're already working with another tech
User says something incredibly inappropriate
User doesn't want ticket for something that does need one
Have a simple T2 ticket get immediately assigned to CompuCom
It's been 15 minutes and you still don't know what the issue is
User describes a problem unrelated to their actual issue
Transfer from another desk when it's something they support
100 calls holding
After being asked a Yes or No question, user re-explains their problem
User reads off McAfee client code without phonetics
Status update on a SD/INC that was submitted today
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
CompuCom tech calls us instead of 1.5
User makes uncomfortable small talk
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts