User makesuncomfortablesmall talk"This other ITagent did itlast time,why can'tyou?"SCQMdoesn'trespond toquestions"Can this beescalated?"/Complainsabout SLA timeHave a simpleT2 ticket getimmediatelyassigned toCompuComFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser wants aticket forsomethingthat doesn'tneed oneYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Ask for ticketinfo and getsomethingcompletelyunrelatedUser readsoff McAfeeclient codewithoutphoneticsUserwants aSev1escalatedServiceNowwipes acall/INCrecordUser sayssomethingincrediblyinappropriateYolandaUser chats/callsin while they'realready workingwith anothertechUser sayssomethingembarrassingwhen notmutedCall/Chatabandonedright afterbeing pickedup.FusionFriday!User doesn'twant ticket forsomethingthat doesneed oneUser ignoringthe upfrontabout anoutageUser asking foradmin rightsfor somethingtotallyunacceptableUser startsyelling/beingunreasonablyupsetAccessManagementgoes down,unplannedCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueEnd a call/chat5 minutesbefore abreak/lunchstartsMisidentifieshardwareTransfer fromanother deskwhen it'ssomethingthey supportResolvean INC inunder 2minutesManagernot doingtheir jobStatus updateon a SD/INCthat wassubmittedtodayAnactuallypleasantcall/chat"I needthis to domy job."100callsholdingGet a ticketreturned fora poorreasonIt's been 15minutes andyou still don'tknow what theissue isAfter beingasked a Yes orNo question,user re-explainstheir problemUser explainswhy they gotlocked out oftheir computerfor >1 minute.TOS employeedoesn't knowsomethingbasic aboutcomputersSnarkyuser"____ isnot on mycomputer",when it isUser makesuncomfortablesmall talk"This other ITagent did itlast time,why can'tyou?"SCQMdoesn'trespond toquestions"Can this beescalated?"/Complainsabout SLA timeHave a simpleT2 ticket getimmediatelyassigned toCompuComFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser wants aticket forsomethingthat doesn'tneed oneYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Ask for ticketinfo and getsomethingcompletelyunrelatedUser readsoff McAfeeclient codewithoutphoneticsUserwants aSev1escalatedServiceNowwipes acall/INCrecordUser sayssomethingincrediblyinappropriateYolandaUser chats/callsin while they'realready workingwith anothertechUser sayssomethingembarrassingwhen notmutedCall/Chatabandonedright afterbeing pickedup.FusionFriday!User doesn'twant ticket forsomethingthat doesneed oneUser ignoringthe upfrontabout anoutageUser asking foradmin rightsfor somethingtotallyunacceptableUser startsyelling/beingunreasonablyupsetAccessManagementgoes down,unplannedCompuComtech callsus insteadof 1.5User describesa problemunrelated totheir actualissueEnd a call/chat5 minutesbefore abreak/lunchstartsMisidentifieshardwareTransfer fromanother deskwhen it'ssomethingthey supportResolvean INC inunder 2minutesManagernot doingtheir jobStatus updateon a SD/INCthat wassubmittedtodayAnactuallypleasantcall/chat"I needthis to domy job."100callsholdingGet a ticketreturned fora poorreasonIt's been 15minutes andyou still don'tknow what theissue isAfter beingasked a Yes orNo question,user re-explainstheir problemUser explainswhy they gotlocked out oftheir computerfor >1 minute.TOS employeedoesn't knowsomethingbasic aboutcomputersSnarkyuser"____ isnot on mycomputer",when it is

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User makes uncomfortable small talk
  2. "This other IT agent did it last time, why can't you?"
  3. SCQM doesn't respond to questions
  4. "Can this be escalated?"/Complains about SLA time
  5. Have a simple T2 ticket get immediately assigned to CompuCom
  6. Finish a user's problem, then they ask you to take care of more issues
  7. User wants a ticket for something that doesn't need one
  8. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  9. Ask for ticket info and get something completely unrelated
  10. User reads off McAfee client code without phonetics
  11. User wants a Sev1 escalated
  12. ServiceNow wipes a call/INC record
  13. User says something incredibly inappropriate
  14. Yolanda
  15. User chats/calls in while they're already working with another tech
  16. User says something embarrassing when not muted
  17. Call/Chat abandoned right after being picked up.
  18. Fusion Friday!
  19. User doesn't want ticket for something that does need one
  20. User ignoring the upfront about an outage
  21. User asking for admin rights for something totally unacceptable
  22. User starts yelling/being unreasonably upset
  23. Access Management goes down, unplanned
  24. CompuCom tech calls us instead of 1.5
  25. User describes a problem unrelated to their actual issue
  26. End a call/chat 5 minutes before a break/lunch starts
  27. Misidentifies hardware
  28. Transfer from another desk when it's something they support
  29. Resolve an INC in under 2 minutes
  30. Manager not doing their job
  31. Status update on a SD/INC that was submitted today
  32. An actually pleasant call/chat
  33. "I need this to do my job."
  34. 100 calls holding
  35. Get a ticket returned for a poor reason
  36. It's been 15 minutes and you still don't know what the issue is
  37. After being asked a Yes or No question, user re-explains their problem
  38. User explains why they got locked out of their computer for >1 minute.
  39. TOS employee doesn't know something basic about computers
  40. Snarky user
  41. "____ is not on my computer", when it is