MisidentifieshardwareUser wants aticket forsomethingthat doesn'tneed oneUser doesn'twant ticket forsomethingthat doesneed oneTOS employeedoesn't knowsomethingbasic aboutcomputersServiceNowwipes acall/INCrecordHave a simpleT2 ticket getimmediatelyassigned toCompuComFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser startsyelling/beingunreasonablyupsetResolvean INC inunder 2minutesStatus updateon a SD/INCthat wassubmittedtoday"I needthis to domy job.""Can this beescalated?"/Complainsabout SLA timeUser sayssomethingincrediblyinappropriateAnactuallypleasantcall/chatUser chats/callsin while they'realready workingwith anothertech"This other ITagent did itlast time,why can'tyou?"You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User asking foradmin rightsfor somethingtotallyunacceptableManagernot doingtheir jobUserwants aSev1escalatedFusionFriday!User ignoringthe upfrontabout anoutageUser sayssomethingembarrassingwhen notmuted"____ isnot on mycomputer",when it isEnd a call/chat5 minutesbefore abreak/lunchstartsSCQMdoesn'trespond toquestions100callsholdingCompuComtech callsus insteadof 1.5User readsoff McAfeeclient codewithoutphoneticsUser makesuncomfortablesmall talkUser explainswhy they gotlocked out oftheir computerfor >1 minute.SnarkyuserYolandaUser describesa problemunrelated totheir actualissueIt's been 15minutes andyou still don'tknow what theissue isAsk for ticketinfo and getsomethingcompletelyunrelatedAfter beingasked a Yes orNo question,user re-explainstheir problemTransfer fromanother deskwhen it'ssomethingthey supportGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedCall/Chatabandonedright afterbeing pickedup.MisidentifieshardwareUser wants aticket forsomethingthat doesn'tneed oneUser doesn'twant ticket forsomethingthat doesneed oneTOS employeedoesn't knowsomethingbasic aboutcomputersServiceNowwipes acall/INCrecordHave a simpleT2 ticket getimmediatelyassigned toCompuComFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser startsyelling/beingunreasonablyupsetResolvean INC inunder 2minutesStatus updateon a SD/INCthat wassubmittedtoday"I needthis to domy job.""Can this beescalated?"/Complainsabout SLA timeUser sayssomethingincrediblyinappropriateAnactuallypleasantcall/chatUser chats/callsin while they'realready workingwith anothertech"This other ITagent did itlast time,why can'tyou?"You spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User asking foradmin rightsfor somethingtotallyunacceptableManagernot doingtheir jobUserwants aSev1escalatedFusionFriday!User ignoringthe upfrontabout anoutageUser sayssomethingembarrassingwhen notmuted"____ isnot on mycomputer",when it isEnd a call/chat5 minutesbefore abreak/lunchstartsSCQMdoesn'trespond toquestions100callsholdingCompuComtech callsus insteadof 1.5User readsoff McAfeeclient codewithoutphoneticsUser makesuncomfortablesmall talkUser explainswhy they gotlocked out oftheir computerfor >1 minute.SnarkyuserYolandaUser describesa problemunrelated totheir actualissueIt's been 15minutes andyou still don'tknow what theissue isAsk for ticketinfo and getsomethingcompletelyunrelatedAfter beingasked a Yes orNo question,user re-explainstheir problemTransfer fromanother deskwhen it'ssomethingthey supportGet a ticketreturned fora poorreasonAccessManagementgoes down,unplannedCall/Chatabandonedright afterbeing pickedup.

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
  1. Misidentifies hardware
  2. User wants a ticket for something that doesn't need one
  3. User doesn't want ticket for something that does need one
  4. TOS employee doesn't know something basic about computers
  5. ServiceNow wipes a call/INC record
  6. Have a simple T2 ticket get immediately assigned to CompuCom
  7. Finish a user's problem, then they ask you to take care of more issues
  8. User starts yelling/being unreasonably upset
  9. Resolve an INC in under 2 minutes
  10. Status update on a SD/INC that was submitted today
  11. "I need this to do my job."
  12. "Can this be escalated?"/Complains about SLA time
  13. User says something incredibly inappropriate
  14. An actually pleasant call/chat
  15. User chats/calls in while they're already working with another tech
  16. "This other IT agent did it last time, why can't you?"
  17. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  18. User asking for admin rights for something totally unacceptable
  19. Manager not doing their job
  20. User wants a Sev1 escalated
  21. Fusion Friday!
  22. User ignoring the upfront about an outage
  23. User says something embarrassing when not muted
  24. "____ is not on my computer", when it is
  25. End a call/chat 5 minutes before a break/lunch starts
  26. SCQM doesn't respond to questions
  27. 100 calls holding
  28. CompuCom tech calls us instead of 1.5
  29. User reads off McAfee client code without phonetics
  30. User makes uncomfortable small talk
  31. User explains why they got locked out of their computer for >1 minute.
  32. Snarky user
  33. Yolanda
  34. User describes a problem unrelated to their actual issue
  35. It's been 15 minutes and you still don't know what the issue is
  36. Ask for ticket info and get something completely unrelated
  37. After being asked a Yes or No question, user re-explains their problem
  38. Transfer from another desk when it's something they support
  39. Get a ticket returned for a poor reason
  40. Access Management goes down, unplanned
  41. Call/Chat abandoned right after being picked up.