"____ isnot on mycomputer",when it isCall/Chatabandonedright afterbeing pickedup.TOS employeedoesn't knowsomethingbasic aboutcomputersUser explainswhy they gotlocked out oftheir computerfor >1 minute.End a call/chat5 minutesbefore abreak/lunchstartsUser readsoff McAfeeclient codewithoutphoneticsUser asking foradmin rightsfor somethingtotallyunacceptableServiceNowwipes acall/INCrecordUser doesn'twant ticket forsomethingthat doesneed oneUser chats/callsin while they'realready workingwith anothertechUser describesa problemunrelated totheir actualissueAsk for ticketinfo and getsomethingcompletelyunrelatedManagernot doingtheir jobUser sayssomethingincrediblyinappropriateAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutageCompuComtech callsus insteadof 1.5Have a simpleT2 ticket getimmediatelyassigned toCompuComYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Userwants aSev1escalated"Can this beescalated?"/Complainsabout SLA timeGet a ticketreturned fora poorreasonUser sayssomethingembarrassingwhen notmutedUser startsyelling/beingunreasonablyupsetMisidentifieshardware"This other ITagent did itlast time,why can'tyou?""I needthis to domy job."User wants aticket forsomethingthat doesn'tneed oneFinish a user'sproblem, thenthey ask youto take care ofmore issuesYolandaAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedFusionFriday!Status updateon a SD/INCthat wassubmittedtodayUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestionsIt's been 15minutes andyou still don'tknow what theissue isTransfer fromanother deskwhen it'ssomethingthey supportResolvean INC inunder 2minutes100callsholdingSnarkyuser"____ isnot on mycomputer",when it isCall/Chatabandonedright afterbeing pickedup.TOS employeedoesn't knowsomethingbasic aboutcomputersUser explainswhy they gotlocked out oftheir computerfor >1 minute.End a call/chat5 minutesbefore abreak/lunchstartsUser readsoff McAfeeclient codewithoutphoneticsUser asking foradmin rightsfor somethingtotallyunacceptableServiceNowwipes acall/INCrecordUser doesn'twant ticket forsomethingthat doesneed oneUser chats/callsin while they'realready workingwith anothertechUser describesa problemunrelated totheir actualissueAsk for ticketinfo and getsomethingcompletelyunrelatedManagernot doingtheir jobUser sayssomethingincrediblyinappropriateAnactuallypleasantcall/chatUser ignoringthe upfrontabout anoutageCompuComtech callsus insteadof 1.5Have a simpleT2 ticket getimmediatelyassigned toCompuComYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.Userwants aSev1escalated"Can this beescalated?"/Complainsabout SLA timeGet a ticketreturned fora poorreasonUser sayssomethingembarrassingwhen notmutedUser startsyelling/beingunreasonablyupsetMisidentifieshardware"This other ITagent did itlast time,why can'tyou?""I needthis to domy job."User wants aticket forsomethingthat doesn'tneed oneFinish a user'sproblem, thenthey ask youto take care ofmore issuesYolandaAfter beingasked a Yes orNo question,user re-explainstheir problemAccessManagementgoes down,unplannedFusionFriday!Status updateon a SD/INCthat wassubmittedtodayUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestionsIt's been 15minutes andyou still don'tknow what theissue isTransfer fromanother deskwhen it'ssomethingthey supportResolvean INC inunder 2minutes100callsholdingSnarkyuser

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "____ is not on my computer", when it is
  2. Call/Chat abandoned right after being picked up.
  3. TOS employee doesn't know something basic about computers
  4. User explains why they got locked out of their computer for >1 minute.
  5. End a call/chat 5 minutes before a break/lunch starts
  6. User reads off McAfee client code without phonetics
  7. User asking for admin rights for something totally unacceptable
  8. ServiceNow wipes a call/INC record
  9. User doesn't want ticket for something that does need one
  10. User chats/calls in while they're already working with another tech
  11. User describes a problem unrelated to their actual issue
  12. Ask for ticket info and get something completely unrelated
  13. Manager not doing their job
  14. User says something incredibly inappropriate
  15. An actually pleasant call/chat
  16. User ignoring the upfront about an outage
  17. CompuCom tech calls us instead of 1.5
  18. Have a simple T2 ticket get immediately assigned to CompuCom
  19. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  20. User wants a Sev1 escalated
  21. "Can this be escalated?"/Complains about SLA time
  22. Get a ticket returned for a poor reason
  23. User says something embarrassing when not muted
  24. User starts yelling/being unreasonably upset
  25. Misidentifies hardware
  26. "This other IT agent did it last time, why can't you?"
  27. "I need this to do my job."
  28. User wants a ticket for something that doesn't need one
  29. Finish a user's problem, then they ask you to take care of more issues
  30. Yolanda
  31. After being asked a Yes or No question, user re-explains their problem
  32. Access Management goes down, unplanned
  33. Fusion Friday!
  34. Status update on a SD/INC that was submitted today
  35. User makes uncomfortable small talk
  36. SCQM doesn't respond to questions
  37. It's been 15 minutes and you still don't know what the issue is
  38. Transfer from another desk when it's something they support
  39. Resolve an INC in under 2 minutes
  40. 100 calls holding
  41. Snarky user