User wants aticket forsomethingthat doesn'tneed oneIt's been 15minutes andyou still don'tknow what theissue isUser sayssomethingembarrassingwhen notmutedSnarkyuserUser asking foradmin rightsfor somethingtotallyunacceptableSCQMdoesn'trespond toquestionsUser explainswhy they gotlocked out oftheir computerfor >1 minute.Transfer fromanother deskwhen it'ssomethingthey supportUser readsoff McAfeeclient codewithoutphonetics"____ isnot on mycomputer",when it isStatus updateon a SD/INCthat wassubmittedtodayUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talkUser describesa problemunrelated totheir actualissueUser sayssomethingincrediblyinappropriateUser chats/callsin while they'realready workingwith anothertechCall/Chatabandonedright afterbeing pickedup.YolandaUser ignoringthe upfrontabout anoutage"This other ITagent did itlast time,why can'tyou?"ServiceNowwipes acall/INCrecordFinish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.TOS employeedoesn't knowsomethingbasic aboutcomputersFusionFriday!Get a ticketreturned fora poorreason"I needthis to domy job."Ask for ticketinfo and getsomethingcompletelyunrelatedMisidentifieshardwareEnd a call/chat5 minutesbefore abreak/lunchstartsUser startsyelling/beingunreasonablyupsetCompuComtech callsus insteadof 1.5"Can this beescalated?"/Complainsabout SLA timeManagernot doingtheir jobAnactuallypleasantcall/chatAccessManagementgoes down,unplannedHave a simpleT2 ticket getimmediatelyassigned toCompuComResolvean INC inunder 2minutes100callsholdingAfter beingasked a Yes orNo question,user re-explainstheir problemUser wants aticket forsomethingthat doesn'tneed oneIt's been 15minutes andyou still don'tknow what theissue isUser sayssomethingembarrassingwhen notmutedSnarkyuserUser asking foradmin rightsfor somethingtotallyunacceptableSCQMdoesn'trespond toquestionsUser explainswhy they gotlocked out oftheir computerfor >1 minute.Transfer fromanother deskwhen it'ssomethingthey supportUser readsoff McAfeeclient codewithoutphonetics"____ isnot on mycomputer",when it isStatus updateon a SD/INCthat wassubmittedtodayUser doesn'twant ticket forsomethingthat doesneed oneUser makesuncomfortablesmall talkUser describesa problemunrelated totheir actualissueUser sayssomethingincrediblyinappropriateUser chats/callsin while they'realready workingwith anothertechCall/Chatabandonedright afterbeing pickedup.YolandaUser ignoringthe upfrontabout anoutage"This other ITagent did itlast time,why can'tyou?"ServiceNowwipes acall/INCrecordFinish a user'sproblem, thenthey ask youto take care ofmore issuesUserwants aSev1escalatedYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.TOS employeedoesn't knowsomethingbasic aboutcomputersFusionFriday!Get a ticketreturned fora poorreason"I needthis to domy job."Ask for ticketinfo and getsomethingcompletelyunrelatedMisidentifieshardwareEnd a call/chat5 minutesbefore abreak/lunchstartsUser startsyelling/beingunreasonablyupsetCompuComtech callsus insteadof 1.5"Can this beescalated?"/Complainsabout SLA timeManagernot doingtheir jobAnactuallypleasantcall/chatAccessManagementgoes down,unplannedHave a simpleT2 ticket getimmediatelyassigned toCompuComResolvean INC inunder 2minutes100callsholdingAfter beingasked a Yes orNo question,user re-explainstheir problem

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User wants a ticket for something that doesn't need one
  2. It's been 15 minutes and you still don't know what the issue is
  3. User says something embarrassing when not muted
  4. Snarky user
  5. User asking for admin rights for something totally unacceptable
  6. SCQM doesn't respond to questions
  7. User explains why they got locked out of their computer for >1 minute.
  8. Transfer from another desk when it's something they support
  9. User reads off McAfee client code without phonetics
  10. "____ is not on my computer", when it is
  11. Status update on a SD/INC that was submitted today
  12. User doesn't want ticket for something that does need one
  13. User makes uncomfortable small talk
  14. User describes a problem unrelated to their actual issue
  15. User says something incredibly inappropriate
  16. User chats/calls in while they're already working with another tech
  17. Call/Chat abandoned right after being picked up.
  18. Yolanda
  19. User ignoring the upfront about an outage
  20. "This other IT agent did it last time, why can't you?"
  21. ServiceNow wipes a call/INC record
  22. Finish a user's problem, then they ask you to take care of more issues
  23. User wants a Sev1 escalated
  24. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  25. TOS employee doesn't know something basic about computers
  26. Fusion Friday!
  27. Get a ticket returned for a poor reason
  28. "I need this to do my job."
  29. Ask for ticket info and get something completely unrelated
  30. Misidentifies hardware
  31. End a call/chat 5 minutes before a break/lunch starts
  32. User starts yelling/being unreasonably upset
  33. CompuCom tech calls us instead of 1.5
  34. "Can this be escalated?"/Complains about SLA time
  35. Manager not doing their job
  36. An actually pleasant call/chat
  37. Access Management goes down, unplanned
  38. Have a simple T2 ticket get immediately assigned to CompuCom
  39. Resolve an INC in under 2 minutes
  40. 100 calls holding
  41. After being asked a Yes or No question, user re-explains their problem