User explainswhy they gotlocked out oftheir computerfor >1 minute.Resolvean INC inunder 2minutesYolandaUser wants aticket forsomethingthat doesn'tneed oneSnarkyuser"____ isnot on mycomputer",when it isFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser startsyelling/beingunreasonablyupsetSCQMdoesn'trespond toquestionsMisidentifieshardwareServiceNowwipes acall/INCrecordGet a ticketreturned fora poorreasonUser ignoringthe upfrontabout anoutageAsk for ticketinfo and getsomethingcompletelyunrelated"I needthis to domy job."User asking foradmin rightsfor somethingtotallyunacceptableAnactuallypleasantcall/chatCall/Chatabandonedright afterbeing pickedup.TOS employeedoesn't knowsomethingbasic aboutcomputersUser chats/callsin while they'realready workingwith anothertechUser sayssomethingincrediblyinappropriateUser doesn'twant ticket forsomethingthat doesneed oneHave a simpleT2 ticket getimmediatelyassigned toCompuComIt's been 15minutes andyou still don'tknow what theissue isUser describesa problemunrelated totheir actualissueTransfer fromanother deskwhen it'ssomethingthey support100callsholdingAfter beingasked a Yes orNo question,user re-explainstheir problemUser readsoff McAfeeclient codewithoutphoneticsStatus updateon a SD/INCthat wassubmittedtodayYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.CompuComtech callsus insteadof 1.5User makesuncomfortablesmall talk"This other ITagent did itlast time,why can'tyou?"End a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingembarrassingwhen notmutedAccessManagementgoes down,unplanned"Can this beescalated?"/Complainsabout SLA timeUserwants aSev1escalatedManagernot doingtheir jobFusionFriday!User explainswhy they gotlocked out oftheir computerfor >1 minute.Resolvean INC inunder 2minutesYolandaUser wants aticket forsomethingthat doesn'tneed oneSnarkyuser"____ isnot on mycomputer",when it isFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser startsyelling/beingunreasonablyupsetSCQMdoesn'trespond toquestionsMisidentifieshardwareServiceNowwipes acall/INCrecordGet a ticketreturned fora poorreasonUser ignoringthe upfrontabout anoutageAsk for ticketinfo and getsomethingcompletelyunrelated"I needthis to domy job."User asking foradmin rightsfor somethingtotallyunacceptableAnactuallypleasantcall/chatCall/Chatabandonedright afterbeing pickedup.TOS employeedoesn't knowsomethingbasic aboutcomputersUser chats/callsin while they'realready workingwith anothertechUser sayssomethingincrediblyinappropriateUser doesn'twant ticket forsomethingthat doesneed oneHave a simpleT2 ticket getimmediatelyassigned toCompuComIt's been 15minutes andyou still don'tknow what theissue isUser describesa problemunrelated totheir actualissueTransfer fromanother deskwhen it'ssomethingthey support100callsholdingAfter beingasked a Yes orNo question,user re-explainstheir problemUser readsoff McAfeeclient codewithoutphoneticsStatus updateon a SD/INCthat wassubmittedtodayYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.CompuComtech callsus insteadof 1.5User makesuncomfortablesmall talk"This other ITagent did itlast time,why can'tyou?"End a call/chat5 minutesbefore abreak/lunchstartsUser sayssomethingembarrassingwhen notmutedAccessManagementgoes down,unplanned"Can this beescalated?"/Complainsabout SLA timeUserwants aSev1escalatedManagernot doingtheir jobFusionFriday!

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User explains why they got locked out of their computer for >1 minute.
  2. Resolve an INC in under 2 minutes
  3. Yolanda
  4. User wants a ticket for something that doesn't need one
  5. Snarky user
  6. "____ is not on my computer", when it is
  7. Finish a user's problem, then they ask you to take care of more issues
  8. User starts yelling/being unreasonably upset
  9. SCQM doesn't respond to questions
  10. Misidentifies hardware
  11. ServiceNow wipes a call/INC record
  12. Get a ticket returned for a poor reason
  13. User ignoring the upfront about an outage
  14. Ask for ticket info and get something completely unrelated
  15. "I need this to do my job."
  16. User asking for admin rights for something totally unacceptable
  17. An actually pleasant call/chat
  18. Call/Chat abandoned right after being picked up.
  19. TOS employee doesn't know something basic about computers
  20. User chats/calls in while they're already working with another tech
  21. User says something incredibly inappropriate
  22. User doesn't want ticket for something that does need one
  23. Have a simple T2 ticket get immediately assigned to CompuCom
  24. It's been 15 minutes and you still don't know what the issue is
  25. User describes a problem unrelated to their actual issue
  26. Transfer from another desk when it's something they support
  27. 100 calls holding
  28. After being asked a Yes or No question, user re-explains their problem
  29. User reads off McAfee client code without phonetics
  30. Status update on a SD/INC that was submitted today
  31. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  32. CompuCom tech calls us instead of 1.5
  33. User makes uncomfortable small talk
  34. "This other IT agent did it last time, why can't you?"
  35. End a call/chat 5 minutes before a break/lunch starts
  36. User says something embarrassing when not muted
  37. Access Management goes down, unplanned
  38. "Can this be escalated?"/Complains about SLA time
  39. User wants a Sev1 escalated
  40. Manager not doing their job
  41. Fusion Friday!