Transfer fromanother deskwhen it'ssomethingthey supportUser sayssomethingembarrassingwhen notmutedFusionFriday!User chats/callsin while they'realready workingwith anothertechEnd a call/chat5 minutesbefore abreak/lunchstartsCall/Chatabandonedright afterbeing pickedup.User asking foradmin rightsfor somethingtotallyunacceptableFinish a user'sproblem, thenthey ask youto take care ofmore issuesTOS employeedoesn't knowsomethingbasic aboutcomputersUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneResolvean INC inunder 2minutesIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatSnarkyuserManagernot doingtheir jobAsk for ticketinfo and getsomethingcompletelyunrelatedUser describesa problemunrelated totheir actualissueGet a ticketreturned fora poorreasonUser explainswhy they gotlocked out oftheir computerfor >1 minute.Have a simpleT2 ticket getimmediatelyassigned toCompuComStatus updateon a SD/INCthat wassubmittedtodayUser makesuncomfortablesmall talkMisidentifieshardwareUser readsoff McAfeeclient codewithoutphoneticsUser startsyelling/beingunreasonablyupsetUser doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.ServiceNowwipes acall/INCrecordUser ignoringthe upfrontabout anoutage"I needthis to domy job."After beingasked a Yes orNo question,user re-explainstheir problem100callsholdingCompuComtech callsus insteadof 1.5AccessManagementgoes down,unplanned"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestions"This other ITagent did itlast time,why can'tyou?"YolandaUserwants aSev1escalatedTransfer fromanother deskwhen it'ssomethingthey supportUser sayssomethingembarrassingwhen notmutedFusionFriday!User chats/callsin while they'realready workingwith anothertechEnd a call/chat5 minutesbefore abreak/lunchstartsCall/Chatabandonedright afterbeing pickedup.User asking foradmin rightsfor somethingtotallyunacceptableFinish a user'sproblem, thenthey ask youto take care ofmore issuesTOS employeedoesn't knowsomethingbasic aboutcomputersUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneResolvean INC inunder 2minutesIt's been 15minutes andyou still don'tknow what theissue isAnactuallypleasantcall/chatSnarkyuserManagernot doingtheir jobAsk for ticketinfo and getsomethingcompletelyunrelatedUser describesa problemunrelated totheir actualissueGet a ticketreturned fora poorreasonUser explainswhy they gotlocked out oftheir computerfor >1 minute.Have a simpleT2 ticket getimmediatelyassigned toCompuComStatus updateon a SD/INCthat wassubmittedtodayUser makesuncomfortablesmall talkMisidentifieshardwareUser readsoff McAfeeclient codewithoutphoneticsUser startsyelling/beingunreasonablyupsetUser doesn'twant ticket forsomethingthat doesneed one"____ isnot on mycomputer",when it isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.ServiceNowwipes acall/INCrecordUser ignoringthe upfrontabout anoutage"I needthis to domy job."After beingasked a Yes orNo question,user re-explainstheir problem100callsholdingCompuComtech callsus insteadof 1.5AccessManagementgoes down,unplanned"Can this beescalated?"/Complainsabout SLA timeSCQMdoesn'trespond toquestions"This other ITagent did itlast time,why can'tyou?"YolandaUserwants aSev1escalated

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer from another desk when it's something they support
  2. User says something embarrassing when not muted
  3. Fusion Friday!
  4. User chats/calls in while they're already working with another tech
  5. End a call/chat 5 minutes before a break/lunch starts
  6. Call/Chat abandoned right after being picked up.
  7. User asking for admin rights for something totally unacceptable
  8. Finish a user's problem, then they ask you to take care of more issues
  9. TOS employee doesn't know something basic about computers
  10. User says something incredibly inappropriate
  11. User wants a ticket for something that doesn't need one
  12. Resolve an INC in under 2 minutes
  13. It's been 15 minutes and you still don't know what the issue is
  14. An actually pleasant call/chat
  15. Snarky user
  16. Manager not doing their job
  17. Ask for ticket info and get something completely unrelated
  18. User describes a problem unrelated to their actual issue
  19. Get a ticket returned for a poor reason
  20. User explains why they got locked out of their computer for >1 minute.
  21. Have a simple T2 ticket get immediately assigned to CompuCom
  22. Status update on a SD/INC that was submitted today
  23. User makes uncomfortable small talk
  24. Misidentifies hardware
  25. User reads off McAfee client code without phonetics
  26. User starts yelling/being unreasonably upset
  27. User doesn't want ticket for something that does need one
  28. "____ is not on my computer", when it is
  29. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  30. ServiceNow wipes a call/INC record
  31. User ignoring the upfront about an outage
  32. "I need this to do my job."
  33. After being asked a Yes or No question, user re-explains their problem
  34. 100 calls holding
  35. CompuCom tech calls us instead of 1.5
  36. Access Management goes down, unplanned
  37. "Can this be escalated?"/Complains about SLA time
  38. SCQM doesn't respond to questions
  39. "This other IT agent did it last time, why can't you?"
  40. Yolanda
  41. User wants a Sev1 escalated