(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a ticket returned for a poor reason
Resolve an INC in under 2 minutes
User can't replicate their issue. "I'm not crazy!"
User describes a problem unrelated to their actual issue
"____ is not on my computer", when it is
It's been 15 minutes and you still don't know what the issue is
Transfer from another desk when it's something they support
ServiceNow wipes a call/INC record
User starts yelling/being unreasonably upset
User wants a ticket for something that doesn't need one
Call/Chat abandoned right after being picked up.
Access Management goes down, unplanned
User fixes their issue on their own
User chats/calls in while they're already working with another tech
User reads off McAfee client code without phonetics
TOS employee doesn't know something basic about computers
Manager not doing their job
"I need this to do my job."
User says something embarrassing when not muted
Ask for ticket info and get something completely unrelated
End a call/chat 5 minutes before a break/lunch starts
After being asked a Yes or No question, user re-explains their problem
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
Fusion Friday!
User already has their WSINFO ready before you ask for it
User makes uncomfortable small talk
Finish a user's problem, then they ask you to take care of more issues
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
100 calls holding
User explains why they got locked out of their computer for >1 minute.
User reads off Client Code phonetically without being told to
SCQM doesn't respond to questions
Snarky user
User ignoring the upfront about an outage
User asking for admin rights for something totally unacceptable
User thinks something is broken when it's working as intended
Have a simple T2 ticket get immediately assigned to CompuCom
An actually pleasant call/chat
User tells us to do something against policy
"Can this be escalated?"/Complains about SLA time
User doesn't want ticket for something that does need one
