(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User explains why they got locked out of their computer for >1 minute.
Call/Chat abandoned right after being picked up.
End a call/chat 5 minutes before a break/lunch starts
TOS employee doesn't know something basic about computers
Snarky user
User can't replicate their issue. "I'm not crazy!"
Status update on a SD/INC that was submitted today
User starts yelling/being unreasonably upset
User describes a problem unrelated to their actual issue
User reads off Client Code phonetically without being told to
SCQM doesn't respond to questions
Resolve an INC in under 2 minutes
User already has their WSINFO ready before you ask for it
ServiceNow wipes a call/INC record
Finish a user's problem, then they ask you to take care of more issues
User fixes their issue on their own
"I need this to do my job."
User doesn't want ticket for something that does need one
Misidentifies hardware
After being asked a Yes or No question, user re-explains their problem
Manager not doing their job
An actually pleasant call/chat
User says something incredibly inappropriate
User reads off McAfee client code without phonetics
User says something embarrassing when not muted
User thinks something is broken when it's working as intended
Fusion Friday!
Ask for ticket info and get something completely unrelated
Have a simple T2 ticket get immediately assigned to CompuCom
Yolanda
User wants a ticket for something that doesn't need one
"____ is not on my computer", when it is
It's been 15 minutes and you still don't know what the issue is
Get a ticket returned for a poor reason
User ignoring the upfront about an outage
User tells us to do something against policy
User makes uncomfortable small talk
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"Can this be escalated?"/Complains about SLA time
User chats/calls in while they're already working with another tech
Transfer from another desk when it's something they support
Access Management goes down, unplanned
CompuCom tech calls us instead of 1.5
"This other IT agent did it last time, why can't you?"
User asking for admin rights for something totally unacceptable
