Anactuallypleasantcall/chatGet a ticketreturned fora poorreasonSnarkyuserCompuComtech callsus insteadof 1.5Finish a user'sproblem, thenthey ask youto take care ofmore issuesTOS employeedoesn't knowsomethingbasic aboutcomputersUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?""____ isnot on mycomputer",when it isManagernot doingtheir jobUser doesn'twant ticket forsomethingthat doesneed oneResolvean INC inunder 2minutesAsk for ticketinfo and getsomethingcompletelyunrelated"I needthis to domy job."ServiceNowwipes acall/INCrecordEnd a call/chat5 minutesbefore abreak/lunchstartsUser fixestheir issueon theirownUser reads offClient Codephoneticallywithout beingtold toUser chats/callsin while they'realready workingwith anothertechUser describesa problemunrelated totheir actualissueTransfer fromanother deskwhen it'ssomethingthey supportUser asking foradmin rightsfor somethingtotallyunacceptableUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestions"Can this beescalated?"/Complainsabout SLA timeUser thinkssomething isbroken whenit's working asintendedUser explainswhy they gotlocked out oftheir computerfor >1 minute.User startsyelling/beingunreasonablyupsetUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneUser tells usto dosomethingagainstpolicyHave a simpleT2 ticket getimmediatelyassigned toCompuComIt's been 15minutes andyou still don'tknow what theissue isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.After beingasked a Yes orNo question,user re-explainstheir problemUser sayssomethingembarrassingwhen notmutedYolandaStatus updateon a SD/INCthat wassubmittedtodayMisidentifieshardwareCall/Chatabandonedright afterbeing pickedup.100callsholdingUser ignoringthe upfrontabout anoutageAccessManagementgoes down,unplannedFusionFriday!User alreadyhas theirWSINFOready beforeyou ask for itUser can'treplicatetheir issue."I'm notcrazy!"Anactuallypleasantcall/chatGet a ticketreturned fora poorreasonSnarkyuserCompuComtech callsus insteadof 1.5Finish a user'sproblem, thenthey ask youto take care ofmore issuesTOS employeedoesn't knowsomethingbasic aboutcomputersUser readsoff McAfeeclient codewithoutphonetics"This other ITagent did itlast time,why can'tyou?""____ isnot on mycomputer",when it isManagernot doingtheir jobUser doesn'twant ticket forsomethingthat doesneed oneResolvean INC inunder 2minutesAsk for ticketinfo and getsomethingcompletelyunrelated"I needthis to domy job."ServiceNowwipes acall/INCrecordEnd a call/chat5 minutesbefore abreak/lunchstartsUser fixestheir issueon theirownUser reads offClient Codephoneticallywithout beingtold toUser chats/callsin while they'realready workingwith anothertechUser describesa problemunrelated totheir actualissueTransfer fromanother deskwhen it'ssomethingthey supportUser asking foradmin rightsfor somethingtotallyunacceptableUser makesuncomfortablesmall talkSCQMdoesn'trespond toquestions"Can this beescalated?"/Complainsabout SLA timeUser thinkssomething isbroken whenit's working asintendedUser explainswhy they gotlocked out oftheir computerfor >1 minute.User startsyelling/beingunreasonablyupsetUser sayssomethingincrediblyinappropriateUser wants aticket forsomethingthat doesn'tneed oneUser tells usto dosomethingagainstpolicyHave a simpleT2 ticket getimmediatelyassigned toCompuComIt's been 15minutes andyou still don'tknow what theissue isYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.After beingasked a Yes orNo question,user re-explainstheir problemUser sayssomethingembarrassingwhen notmutedYolandaStatus updateon a SD/INCthat wassubmittedtodayMisidentifieshardwareCall/Chatabandonedright afterbeing pickedup.100callsholdingUser ignoringthe upfrontabout anoutageAccessManagementgoes down,unplannedFusionFriday!User alreadyhas theirWSINFOready beforeyou ask for itUser can'treplicatetheir issue."I'm notcrazy!"

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An actually pleasant call/chat
  2. Get a ticket returned for a poor reason
  3. Snarky user
  4. CompuCom tech calls us instead of 1.5
  5. Finish a user's problem, then they ask you to take care of more issues
  6. TOS employee doesn't know something basic about computers
  7. User reads off McAfee client code without phonetics
  8. "This other IT agent did it last time, why can't you?"
  9. "____ is not on my computer", when it is
  10. Manager not doing their job
  11. User doesn't want ticket for something that does need one
  12. Resolve an INC in under 2 minutes
  13. Ask for ticket info and get something completely unrelated
  14. "I need this to do my job."
  15. ServiceNow wipes a call/INC record
  16. End a call/chat 5 minutes before a break/lunch starts
  17. User fixes their issue on their own
  18. User reads off Client Code phonetically without being told to
  19. User chats/calls in while they're already working with another tech
  20. User describes a problem unrelated to their actual issue
  21. Transfer from another desk when it's something they support
  22. User asking for admin rights for something totally unacceptable
  23. User makes uncomfortable small talk
  24. SCQM doesn't respond to questions
  25. "Can this be escalated?"/Complains about SLA time
  26. User thinks something is broken when it's working as intended
  27. User explains why they got locked out of their computer for >1 minute.
  28. User starts yelling/being unreasonably upset
  29. User says something incredibly inappropriate
  30. User wants a ticket for something that doesn't need one
  31. User tells us to do something against policy
  32. Have a simple T2 ticket get immediately assigned to CompuCom
  33. It's been 15 minutes and you still don't know what the issue is
  34. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  35. After being asked a Yes or No question, user re-explains their problem
  36. User says something embarrassing when not muted
  37. Yolanda
  38. Status update on a SD/INC that was submitted today
  39. Misidentifies hardware
  40. Call/Chat abandoned right after being picked up.
  41. 100 calls holding
  42. User ignoring the upfront about an outage
  43. Access Management goes down, unplanned
  44. Fusion Friday!
  45. User already has their WSINFO ready before you ask for it
  46. User can't replicate their issue. "I'm not crazy!"