(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a simple T2 ticket get immediately assigned to CompuCom
Resolve an INC in under 2 minutes
Finish a user's problem, then they ask you to take care of more issues
Misidentifies hardware
User asking for admin rights for something totally unacceptable
User reads off McAfee client code without phonetics
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Yolanda
User wants a ticket for something that doesn't need one
"Can this be escalated?"/Complains about SLA time
User doesn't want ticket for something that does need one
ServiceNow wipes a call/INC record
It's been 15 minutes and you still don't know what the issue is
TOS employee doesn't know something basic about computers
Manager not doing their job
User thinks something is broken when it's working as intended
Access Management goes down, unplanned
Snarky user
Get a ticket returned for a poor reason
After being asked a Yes or No question, user re-explains their problem
User chats/calls in while they're already working with another tech
User can't replicate their issue. "I'm not crazy!"
User describes a problem unrelated to their actual issue
User explains why they got locked out of their computer for >1 minute.
User fixes their issue on their own
SCQM doesn't respond to questions
Call/Chat abandoned right after being picked up.
User makes uncomfortable small talk
End a call/chat 5 minutes before a break/lunch starts
Status update on a SD/INC that was submitted today
Fusion Friday!
User reads off Client Code phonetically without being told to
"This other IT agent did it last time, why can't you?"
CompuCom tech calls us instead of 1.5
User tells us to do something against policy
User already has their WSINFO ready before you ask for it
"____ is not on my computer", when it is
Ask for ticket info and get something completely unrelated
Transfer from another desk when it's something they support
