(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolve an INC in under 2 minutes
Snarky user
100 calls holding
User explains why they got locked out of their computer for >1 minute.
End a call/chat 5 minutes before a break/lunch starts
User describes a problem unrelated to their actual issue
User already has their WSINFO ready before you ask for it
User tells us to do something against policy
Yolanda
User reads off McAfee client code without phonetics
An actually pleasant call/chat
Get a ticket returned for a poor reason
Manager not doing their job
Status update on a SD/INC that was submitted today
"Can this be escalated?"/Complains about SLA time
User wants a ticket for something that doesn't need one
Fusion Friday!
User reads off Client Code phonetically without being told to
User thinks something is broken when it's working as intended
"I need this to do my job."
CompuCom tech calls us instead of 1.5
Call/Chat abandoned right after being picked up.
User can't replicate their issue. "I'm not crazy!"
After being asked a Yes or No question, user re-explains their problem
User doesn't want ticket for something that does need one
"This other IT agent did it last time, why can't you?"
Misidentifies hardware
"____ is not on my computer", when it is
Ask for ticket info and get something completely unrelated
User starts yelling/being unreasonably upset
User says something incredibly inappropriate
Access Management goes down, unplanned
ServiceNow wipes a call/INC record
It's been 15 minutes and you still don't know what the issue is
Have a simple T2 ticket get immediately assigned to CompuCom
Transfer from another desk when it's something they support
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Finish a user's problem, then they ask you to take care of more issues
TOS employee doesn't know something basic about computers
SCQM doesn't respond to questions
User asking for admin rights for something totally unacceptable
User chats/calls in while they're already working with another tech
