(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status update on a SD/INC that was submitted today
User says something embarrassing when not muted
User makes uncomfortable small talk
After being asked a Yes or No question, user re-explains their problem
Yolanda
Call/Chat abandoned right after being picked up.
User asking for admin rights for something totally unacceptable
Finish a user's problem, then they ask you to take care of more issues
User reads off McAfee client code without phonetics
User can't replicate their issue. "I'm not crazy!"
User already has their WSINFO ready before you ask for it
Have a simple T2 ticket get immediately assigned to CompuCom
Transfer from another desk when it's something they support
"This other IT agent did it last time, why can't you?"
Ask for ticket info and get something completely unrelated
User reads off Client Code phonetically without being told to
Resolve an INC in under 2 minutes
User explains why they got locked out of their computer for >1 minute.
Fusion Friday!
Access Management goes down, unplanned
"Can this be escalated?"/Complains about SLA time
User starts yelling/being unreasonably upset
Manager not doing their job
End a call/chat 5 minutes before a break/lunch starts
User thinks something is broken when it's working as intended
ServiceNow wipes a call/INC record
Misidentifies hardware
SCQM doesn't respond to questions
Get a ticket returned for a poor reason
User wants a ticket for something that doesn't need one
User doesn't want ticket for something that does need one
User ignoring the upfront about an outage
User chats/calls in while they're already working with another tech
User fixes their issue on their own
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
100 calls holding
Snarky user
"____ is not on my computer", when it is
CompuCom tech calls us instead of 1.5
TOS employee doesn't know something basic about computers
User describes a problem unrelated to their actual issue
An actually pleasant call/chat
"I need this to do my job."
It's been 15 minutes and you still don't know what the issue is
