(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Snarky user
User can't replicate their issue. "I'm not crazy!"
Fusion Friday!
User already has their WSINFO ready before you ask for it
User tells us to do something against policy
ServiceNow wipes a call/INC record
Get a ticket returned for a poor reason
Finish a user's problem, then they ask you to take care of more issues
Manager not doing their job
"I need this to do my job."
An actually pleasant call/chat
CompuCom tech calls us instead of 1.5
SCQM doesn't respond to questions
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Call/Chat abandoned right after being picked up.
User starts yelling/being unreasonably upset
User doesn't want ticket for something that does need one
"This other IT agent did it last time, why can't you?"
Ask for ticket info and get something completely unrelated
"____ is not on my computer", when it is
User describes a problem unrelated to their actual issue
User reads off Client Code phonetically without being told to
After being asked a Yes or No question, user re-explains their problem
100 calls holding
Status update on a SD/INC that was submitted today
It's been 15 minutes and you still don't know what the issue is
TOS employee doesn't know something basic about computers
User makes uncomfortable small talk
End a call/chat 5 minutes before a break/lunch starts
User asking for admin rights for something totally unacceptable
"Can this be escalated?"/Complains about SLA time
Access Management goes down, unplanned
User thinks something is broken when it's working as intended
Resolve an INC in under 2 minutes
User ignoring the upfront about an outage
Yolanda
Have a simple T2 ticket get immediately assigned to CompuCom
Misidentifies hardware
User explains why they got locked out of their computer for >1 minute.
User fixes their issue on their own
User reads off McAfee client code without phonetics
Transfer from another desk when it's something they support
User chats/calls in while they're already working with another tech
User wants a ticket for something that doesn't need one
