User can'treplicatetheir issue."I'm notcrazy!"User startsyelling/beingunreasonablyupset100callsholdingCall/Chatabandonedright afterbeing pickedup."This other ITagent did itlast time,why can'tyou?"User readsoff McAfeeclient codewithoutphoneticsUser alreadyhas theirWSINFOready beforeyou ask for itUser describesa problemunrelated totheir actualissueTOS employeedoesn't knowsomethingbasic aboutcomputersHave a simpleT2 ticket getimmediatelyassigned toCompuComCompuComtech callsus insteadof 1.5"I needthis to domy job."User fixestheir issueon theirownTransfer fromanother deskwhen it'ssomethingthey supportUser doesn'twant ticket forsomethingthat doesneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedUser wants aticket forsomethingthat doesn'tneed one"____ isnot on mycomputer",when it isUser explainswhy they gotlocked out oftheir computerfor >1 minute.User makesuncomfortablesmall talkManagernot doingtheir jobFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser tells usto dosomethingagainstpolicyUser sayssomethingembarrassingwhen notmutedUser thinkssomething isbroken whenit's working asintendedAnactuallypleasantcall/chat"Can this beescalated?"/Complainsabout SLA timeUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonResolvean INC inunder 2minutesServiceNowwipes acall/INCrecordUser sayssomethingincrediblyinappropriateUser asking foradmin rightsfor somethingtotallyunacceptableIt's been 15minutes andyou still don'tknow what theissue isUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsUser reads offClient Codephoneticallywithout beingtold toSnarkyuserStatus updateon a SD/INCthat wassubmittedtodayEnd a call/chat5 minutesbefore abreak/lunchstartsYolandaAccessManagementgoes down,unplannedAfter beingasked a Yes orNo question,user re-explainstheir problemFusionFriday!MisidentifieshardwareUser can'treplicatetheir issue."I'm notcrazy!"User startsyelling/beingunreasonablyupset100callsholdingCall/Chatabandonedright afterbeing pickedup."This other ITagent did itlast time,why can'tyou?"User readsoff McAfeeclient codewithoutphoneticsUser alreadyhas theirWSINFOready beforeyou ask for itUser describesa problemunrelated totheir actualissueTOS employeedoesn't knowsomethingbasic aboutcomputersHave a simpleT2 ticket getimmediatelyassigned toCompuComCompuComtech callsus insteadof 1.5"I needthis to domy job."User fixestheir issueon theirownTransfer fromanother deskwhen it'ssomethingthey supportUser doesn'twant ticket forsomethingthat doesneed oneAsk for ticketinfo and getsomethingcompletelyunrelatedUser wants aticket forsomethingthat doesn'tneed one"____ isnot on mycomputer",when it isUser explainswhy they gotlocked out oftheir computerfor >1 minute.User makesuncomfortablesmall talkManagernot doingtheir jobFinish a user'sproblem, thenthey ask youto take care ofmore issuesUser tells usto dosomethingagainstpolicyUser sayssomethingembarrassingwhen notmutedUser thinkssomething isbroken whenit's working asintendedAnactuallypleasantcall/chat"Can this beescalated?"/Complainsabout SLA timeUser chats/callsin while they'realready workingwith anothertechGet a ticketreturned fora poorreasonResolvean INC inunder 2minutesServiceNowwipes acall/INCrecordUser sayssomethingincrediblyinappropriateUser asking foradmin rightsfor somethingtotallyunacceptableIt's been 15minutes andyou still don'tknow what theissue isUser ignoringthe upfrontabout anoutageYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.SCQMdoesn'trespond toquestionsUser reads offClient Codephoneticallywithout beingtold toSnarkyuserStatus updateon a SD/INCthat wassubmittedtodayEnd a call/chat5 minutesbefore abreak/lunchstartsYolandaAccessManagementgoes down,unplannedAfter beingasked a Yes orNo question,user re-explainstheir problemFusionFriday!Misidentifieshardware

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User can't replicate their issue. "I'm not crazy!"
  2. User starts yelling/being unreasonably upset
  3. 100 calls holding
  4. Call/Chat abandoned right after being picked up.
  5. "This other IT agent did it last time, why can't you?"
  6. User reads off McAfee client code without phonetics
  7. User already has their WSINFO ready before you ask for it
  8. User describes a problem unrelated to their actual issue
  9. TOS employee doesn't know something basic about computers
  10. Have a simple T2 ticket get immediately assigned to CompuCom
  11. CompuCom tech calls us instead of 1.5
  12. "I need this to do my job."
  13. User fixes their issue on their own
  14. Transfer from another desk when it's something they support
  15. User doesn't want ticket for something that does need one
  16. Ask for ticket info and get something completely unrelated
  17. User wants a ticket for something that doesn't need one
  18. "____ is not on my computer", when it is
  19. User explains why they got locked out of their computer for >1 minute.
  20. User makes uncomfortable small talk
  21. Manager not doing their job
  22. Finish a user's problem, then they ask you to take care of more issues
  23. User tells us to do something against policy
  24. User says something embarrassing when not muted
  25. User thinks something is broken when it's working as intended
  26. An actually pleasant call/chat
  27. "Can this be escalated?"/Complains about SLA time
  28. User chats/calls in while they're already working with another tech
  29. Get a ticket returned for a poor reason
  30. Resolve an INC in under 2 minutes
  31. ServiceNow wipes a call/INC record
  32. User says something incredibly inappropriate
  33. User asking for admin rights for something totally unacceptable
  34. It's been 15 minutes and you still don't know what the issue is
  35. User ignoring the upfront about an outage
  36. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  37. SCQM doesn't respond to questions
  38. User reads off Client Code phonetically without being told to
  39. Snarky user
  40. Status update on a SD/INC that was submitted today
  41. End a call/chat 5 minutes before a break/lunch starts
  42. Yolanda
  43. Access Management goes down, unplanned
  44. After being asked a Yes or No question, user re-explains their problem
  45. Fusion Friday!
  46. Misidentifies hardware