(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"____ is not on my computer", when it is
User fixes their issue on their own
User makes uncomfortable small talk
User says something incredibly inappropriate
Resolve an INC in under 2 minutes
SCQM doesn't respond to questions
"I need this to do my job."
User says something embarrassing when not muted
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
ServiceNow wipes a call/INC record
Access Management goes down, unplanned
User doesn't want ticket for something that does need one
User describes a problem unrelated to their actual issue
User can't replicate their issue. "I'm not crazy!"
CompuCom tech calls us instead of 1.5
User ignoring the upfront about an outage
User reads off Client Code phonetically without being told to
100 calls holding
"Can this be escalated?"/Complains about SLA time
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts
It's been 15 minutes and you still don't know what the issue is
Have a simple T2 ticket get immediately assigned to CompuCom
Yolanda
Transfer from another desk when it's something they support
An actually pleasant call/chat
User already has their WSINFO ready before you ask for it
Call/Chat abandoned right after being picked up.
Fusion Friday!
Get a ticket returned for a poor reason
User chats/calls in while they're already working with another tech
Finish a user's problem, then they ask you to take care of more issues
User tells us to do something against policy
Status update on a SD/INC that was submitted today
User asking for admin rights for something totally unacceptable
Snarky user
Ask for ticket info and get something completely unrelated
Misidentifies hardware
User explains why they got locked out of their computer for >1 minute.
After being asked a Yes or No question, user re-explains their problem
User wants a ticket for something that doesn't need one
User starts yelling/being unreasonably upset
TOS employee doesn't know something basic about computers
Manager not doing their job
User thinks something is broken when it's working as intended
User reads off McAfee client code without phonetics
