(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User describes a problem unrelated to their actual issue
Access Management goes down, unplanned
"I need this to do my job."
User thinks something is broken when it's working as intended
CompuCom tech calls us instead of 1.5
Status update on a SD/INC that was submitted today
User starts yelling/being unreasonably upset
"Can this be escalated?"/Complains about SLA time
User explains why they got locked out of their computer for >1 minute.
User can't replicate their issue. "I'm not crazy!"
User says something incredibly inappropriate
An actually pleasant call/chat
User chats/calls in while they're already working with another tech
Yolanda
It's been 15 minutes and you still don't know what the issue is
Misidentifies hardware
User wants a ticket for something that doesn't need one
Call/Chat abandoned right after being picked up.
"This other IT agent did it last time, why can't you?"
Finish a user's problem, then they ask you to take care of more issues
Ask for ticket info and get something completely unrelated
Get a ticket returned for a poor reason
Transfer from another desk when it's something they support
After being asked a Yes or No question, user re-explains their problem
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
TOS employee doesn't know something basic about computers
Resolve an INC in under 2 minutes
User doesn't want ticket for something that does need one
User tells us to do something against policy
User ignoring the upfront about an outage
Fusion Friday!
Manager not doing their job
"____ is not on my computer", when it is
Snarky user
Have a simple T2 ticket get immediately assigned to CompuCom
User asking for admin rights for something totally unacceptable
User fixes their issue on their own
100 calls holding
User reads off McAfee client code without phonetics
User says something embarrassing when not muted
End a call/chat 5 minutes before a break/lunch starts
SCQM doesn't respond to questions
User already has their WSINFO ready before you ask for it
ServiceNow wipes a call/INC record
User reads off Client Code phonetically without being told to
