(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User says something incredibly inappropriate
User reads off McAfee client code without phonetics
User tells us to do something against policy
Resolve an INC in under 2 minutes
Get a ticket returned for a poor reason
User doesn't want ticket for something that does need one
Status update on a SD/INC that was submitted today
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User thinks something is broken when it's working as intended
Misidentifies hardware
"I need this to do my job."
User chats/calls in while they're already working with another tech
User wants a ticket for something that doesn't need one
User starts yelling/being unreasonably upset
It's been 15 minutes and you still don't know what the issue is
Finish a user's problem, then they ask you to take care of more issues
User ignoring the upfront about an outage
After being asked a Yes or No question, user re-explains their problem
Fusion Friday!
User fixes their issue on their own
CompuCom tech calls us instead of 1.5
"Can this be escalated?"/Complains about SLA time
ServiceNow wipes a call/INC record
Yolanda
An actually pleasant call/chat
User describes a problem unrelated to their actual issue
User explains why they got locked out of their computer for >1 minute.
User can't replicate their issue. "I'm not crazy!"
User reads off Client Code phonetically without being told to
User asking for admin rights for something totally unacceptable
SCQM doesn't respond to questions
Snarky user
User says something embarrassing when not muted
Call/Chat abandoned right after being picked up.
Ask for ticket info and get something completely unrelated
Access Management goes down, unplanned
User already has their WSINFO ready before you ask for it
Have a simple T2 ticket get immediately assigned to CompuCom
Manager not doing their job
100 calls holding
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts
TOS employee doesn't know something basic about computers
"____ is not on my computer", when it is
User makes uncomfortable small talk
Transfer from another desk when it's something they support
