(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User makes uncomfortable small talk
End a call/chat 5 minutes before a break/lunch starts
Have a simple T2 ticket get immediately assigned to CompuCom
User tells us to do something against policy
Yolanda
Snarky user
User already has their WSINFO ready before you ask for it
User asking for admin rights for something totally unacceptable
SCQM doesn't respond to questions
Access Management goes down, unplanned
User chats/calls in while they're already working with another tech
After being asked a Yes or No question, user re-explains their problem
"Can this be escalated?"/Complains about SLA time
Call/Chat abandoned right after being picked up.
User thinks something is broken when it's working as intended
An actually pleasant call/chat
Fusion Friday!
User explains why they got locked out of their computer for >1 minute.
"This other IT agent did it last time, why can't you?"
100 calls holding
User ignoring the upfront about an outage
User reads off Client Code phonetically without being told to
Status update on a SD/INC that was submitted today
User doesn't want ticket for something that does need one
"I need this to do my job."
Manager not doing their job
CompuCom tech calls us instead of 1.5
User can't replicate their issue. "I'm not crazy!"
"____ is not on my computer", when it is
User reads off McAfee client code without phonetics
User says something incredibly inappropriate
User wants a ticket for something that doesn't need one
Ask for ticket info and get something completely unrelated
User says something embarrassing when not muted
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User fixes their issue on their own
Finish a user's problem, then they ask you to take care of more issues
User starts yelling/being unreasonably upset
Misidentifies hardware
ServiceNow wipes a call/INC record
Resolve an INC in under 2 minutes
It's been 15 minutes and you still don't know what the issue is
Transfer from another desk when it's something they support
User describes a problem unrelated to their actual issue
Get a ticket returned for a poor reason
TOS employee doesn't know something basic about computers
