(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User asking for admin rights for something totally unacceptable
Finish a user's problem, then they ask you to take care of more issues
User reads off McAfee client code without phonetics
User can't replicate their issue. "I'm not crazy!"
Get a ticket returned for a poor reason
TOS employee doesn't know something basic about computers
User ignoring the upfront about an outage
User chats/calls in while they're already working with another tech
User tells us to do something against policy
Snarky user
Fusion Friday!
User wants a ticket for something that doesn't need one
Ask for ticket info and get something completely unrelated
100 calls holding
"I need this to do my job."
User makes uncomfortable small talk
Have a simple T2 ticket get immediately assigned to CompuCom
Resolve an INC in under 2 minutes
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
An actually pleasant call/chat
Misidentifies hardware
It's been 15 minutes and you still don't know what the issue is
Access Management goes down, unplanned
User already has their WSINFO ready before you ask for it
CompuCom tech calls us instead of 1.5
Manager not doing their job
User describes a problem unrelated to their actual issue
Yolanda
"This other IT agent did it last time, why can't you?"
User fixes their issue on their own
"Can this be escalated?"/Complains about SLA time
User says something incredibly inappropriate
User reads off Client Code phonetically without being told to
"____ is not on my computer", when it is
User says something embarrassing when not muted
SCQM doesn't respond to questions
End a call/chat 5 minutes before a break/lunch starts
User explains why they got locked out of their computer for >1 minute.
User starts yelling/being unreasonably upset
Call/Chat abandoned right after being picked up.
Transfer from another desk when it's something they support
User doesn't want ticket for something that does need one
ServiceNow wipes a call/INC record
After being asked a Yes or No question, user re-explains their problem
User thinks something is broken when it's working as intended
Status update on a SD/INC that was submitted today
