Managernot doingtheir jobResolvean INC inunder 2minutesUser ignoringthe upfrontabout anoutageIt's been 15minutes andyou still don'tknow what theissue isUser startsyelling/beingunreasonablyupsetUser reads offClient Codephoneticallywithout beingtold toUser thinkssomething isbroken whenit's working asintendedFinish a user'sproblem, thenthey ask youto take care ofmore issuesSnarkyuserTOS employeedoesn't knowsomethingbasic aboutcomputersStatus updateon a SD/INCthat wassubmittedtodayUser fixestheir issueon theirown"____ isnot on mycomputer",when it isUser doesn'twant ticket forsomethingthat doesneed oneFusionFriday!User alreadyhas theirWSINFOready beforeyou ask for it100callsholdingMisidentifieshardwareYolandaAccessManagementgoes down,unplannedUser chats/callsin while they'realready workingwith anothertechUser tells usto dosomethingagainstpolicyAfter beingasked a Yes orNo question,user re-explainstheir problemYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User readsoff McAfeeclient codewithoutphoneticsUser asking foradmin rightsfor somethingtotallyunacceptableUser explainswhy they gotlocked out oftheir computerfor >1 minute.Call/Chatabandonedright afterbeing pickedup.User describesa problemunrelated totheir actualissueUser makesuncomfortablesmall talk"Can this beescalated?"/Complainsabout SLA timeHave a simpleT2 ticket getimmediatelyassigned toCompuComUser can'treplicatetheir issue."I'm notcrazy!"CompuComtech callsus insteadof 1.5End a call/chat5 minutesbefore abreak/lunchstartsSCQMdoesn'trespond toquestionsAnactuallypleasantcall/chatUser sayssomethingincrediblyinappropriateGet a ticketreturned fora poorreasonServiceNowwipes acall/INCrecord"This other ITagent did itlast time,why can'tyou?"Ask for ticketinfo and getsomethingcompletelyunrelatedUser sayssomethingembarrassingwhen notmutedTransfer fromanother deskwhen it'ssomethingthey supportUser wants aticket forsomethingthat doesn'tneed one"I needthis to domy job."Managernot doingtheir jobResolvean INC inunder 2minutesUser ignoringthe upfrontabout anoutageIt's been 15minutes andyou still don'tknow what theissue isUser startsyelling/beingunreasonablyupsetUser reads offClient Codephoneticallywithout beingtold toUser thinkssomething isbroken whenit's working asintendedFinish a user'sproblem, thenthey ask youto take care ofmore issuesSnarkyuserTOS employeedoesn't knowsomethingbasic aboutcomputersStatus updateon a SD/INCthat wassubmittedtodayUser fixestheir issueon theirown"____ isnot on mycomputer",when it isUser doesn'twant ticket forsomethingthat doesneed oneFusionFriday!User alreadyhas theirWSINFOready beforeyou ask for it100callsholdingMisidentifieshardwareYolandaAccessManagementgoes down,unplannedUser chats/callsin while they'realready workingwith anothertechUser tells usto dosomethingagainstpolicyAfter beingasked a Yes orNo question,user re-explainstheir problemYou spend >10minutes workingan issue and thenfind out useralready has ticketopen for the issue.User readsoff McAfeeclient codewithoutphoneticsUser asking foradmin rightsfor somethingtotallyunacceptableUser explainswhy they gotlocked out oftheir computerfor >1 minute.Call/Chatabandonedright afterbeing pickedup.User describesa problemunrelated totheir actualissueUser makesuncomfortablesmall talk"Can this beescalated?"/Complainsabout SLA timeHave a simpleT2 ticket getimmediatelyassigned toCompuComUser can'treplicatetheir issue."I'm notcrazy!"CompuComtech callsus insteadof 1.5End a call/chat5 minutesbefore abreak/lunchstartsSCQMdoesn'trespond toquestionsAnactuallypleasantcall/chatUser sayssomethingincrediblyinappropriateGet a ticketreturned fora poorreasonServiceNowwipes acall/INCrecord"This other ITagent did itlast time,why can'tyou?"Ask for ticketinfo and getsomethingcompletelyunrelatedUser sayssomethingembarrassingwhen notmutedTransfer fromanother deskwhen it'ssomethingthey supportUser wants aticket forsomethingthat doesn'tneed one"I needthis to domy job."

ITSC Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manager not doing their job
  2. Resolve an INC in under 2 minutes
  3. User ignoring the upfront about an outage
  4. It's been 15 minutes and you still don't know what the issue is
  5. User starts yelling/being unreasonably upset
  6. User reads off Client Code phonetically without being told to
  7. User thinks something is broken when it's working as intended
  8. Finish a user's problem, then they ask you to take care of more issues
  9. Snarky user
  10. TOS employee doesn't know something basic about computers
  11. Status update on a SD/INC that was submitted today
  12. User fixes their issue on their own
  13. "____ is not on my computer", when it is
  14. User doesn't want ticket for something that does need one
  15. Fusion Friday!
  16. User already has their WSINFO ready before you ask for it
  17. 100 calls holding
  18. Misidentifies hardware
  19. Yolanda
  20. Access Management goes down, unplanned
  21. User chats/calls in while they're already working with another tech
  22. User tells us to do something against policy
  23. After being asked a Yes or No question, user re-explains their problem
  24. You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
  25. User reads off McAfee client code without phonetics
  26. User asking for admin rights for something totally unacceptable
  27. User explains why they got locked out of their computer for >1 minute.
  28. Call/Chat abandoned right after being picked up.
  29. User describes a problem unrelated to their actual issue
  30. User makes uncomfortable small talk
  31. "Can this be escalated?"/Complains about SLA time
  32. Have a simple T2 ticket get immediately assigned to CompuCom
  33. User can't replicate their issue. "I'm not crazy!"
  34. CompuCom tech calls us instead of 1.5
  35. End a call/chat 5 minutes before a break/lunch starts
  36. SCQM doesn't respond to questions
  37. An actually pleasant call/chat
  38. User says something incredibly inappropriate
  39. Get a ticket returned for a poor reason
  40. ServiceNow wipes a call/INC record
  41. "This other IT agent did it last time, why can't you?"
  42. Ask for ticket info and get something completely unrelated
  43. User says something embarrassing when not muted
  44. Transfer from another desk when it's something they support
  45. User wants a ticket for something that doesn't need one
  46. "I need this to do my job."