(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
CompuCom tech calls us instead of 1.5
User reads off Client Code phonetically without being told to
"I need this to do my job."
User chats/calls in while they're already working with another tech
Access Management goes down, unplanned
User asking for admin rights for something totally unacceptable
SCQM doesn't respond to questions
Fusion Friday!
End a call/chat 5 minutes before a break/lunch starts
User doesn't want ticket for something that does need one
ServiceNow wipes a call/INC record
User wants a ticket for something that doesn't need one
TOS employee doesn't know something basic about computers
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User ignoring the upfront about an outage
Ask for ticket info and get something completely unrelated
Call/Chat abandoned right after being picked up.
Have a simple T2 ticket get immediately assigned to CompuCom
User starts yelling/being unreasonably upset
User describes a problem unrelated to their actual issue
"This other IT agent did it last time, why can't you?"
100 calls holding
Finish a user's problem, then they ask you to take care of more issues
User already has their WSINFO ready before you ask for it
It's been 15 minutes and you still don't know what the issue is
Resolve an INC in under 2 minutes
Status update on a SD/INC that was submitted today
Manager not doing their job
User can't replicate their issue. "I'm not crazy!"
Yolanda
After being asked a Yes or No question, user re-explains their problem
User tells us to do something against policy
User thinks something is broken when it's working as intended
Misidentifies hardware
Snarky user
User makes uncomfortable small talk
User says something incredibly inappropriate
"____ is not on my computer", when it is
Get a ticket returned for a poor reason
Transfer from another desk when it's something they support
An actually pleasant call/chat
User says something embarrassing when not muted
User explains why they got locked out of their computer for >1 minute.
User reads off McAfee client code without phonetics
