(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User describes a problem unrelated to their actual issue
User thinks something is broken when it's working as intended
User wants a ticket for something that doesn't need one
Have a simple T2 ticket get immediately assigned to CompuCom
Manager not doing their job
End a call/chat 5 minutes before a break/lunch starts
Resolve an INC in under 2 minutes
SCQM doesn't respond to questions
Get a ticket returned for a poor reason
Transfer from another desk when it's something they support
User starts yelling/being unreasonably upset
User says something embarrassing when not muted
Yolanda
Finish a user's problem, then they ask you to take care of more issues
Snarky user
User doesn't want ticket for something that does need one
"____ is not on my computer", when it is
"I need this to do my job."
User asking for admin rights for something totally unacceptable
User already has their WSINFO ready before you ask for it
It's been 15 minutes and you still don't know what the issue is
Access Management goes down, unplanned
User can't replicate their issue. "I'm not crazy!"
"Can this be escalated?"/Complains about SLA time
User explains why they got locked out of their computer for >1 minute.
User reads off Client Code phonetically without being told to
User says something incredibly inappropriate
An actually pleasant call/chat
ServiceNow wipes a call/INC record
User ignoring the upfront about an outage
User fixes their issue on their own
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
CompuCom tech calls us instead of 1.5
Fusion Friday!
Call/Chat abandoned right after being picked up.
User reads off McAfee client code without phonetics
After being asked a Yes or No question, user re-explains their problem
User chats/calls in while they're already working with another tech
100 calls holding
TOS employee doesn't know something basic about computers
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Misidentifies hardware
User tells us to do something against policy
Ask for ticket info and get something completely unrelated
