(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User chats/calls in while they're already working with another tech
User can't replicate their issue. "I'm not crazy!"
User makes uncomfortable small talk
User reads off Client Code phonetically without being told to
User asking for admin rights for something totally unacceptable
User tells us to do something against policy
User reads off McAfee client code without phonetics
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User fixes their issue on their own
Transfer from another desk when it's something they support
Access Management goes down, unplanned
Resolve an INC in under 2 minutes
User starts yelling/being unreasonably upset
Fusion Friday!
User describes a problem unrelated to their actual issue
User thinks something is broken when it's working as intended
User ignoring the upfront about an outage
User says something incredibly inappropriate
TOS employee doesn't know something basic about computers
CompuCom tech calls us instead of 1.5
User says something embarrassing when not muted
Snarky user
"____ is not on my computer", when it is
User wants a ticket for something that doesn't need one
SCQM doesn't respond to questions
Get a ticket returned for a poor reason
An actually pleasant call/chat
User explains why they got locked out of their computer for >1 minute.
Ask for ticket info and get something completely unrelated
"I need this to do my job."
Manager not doing their job
After being asked a Yes or No question, user re-explains their problem
User doesn't want ticket for something that does need one
Have a simple T2 ticket get immediately assigned to CompuCom
Status update on a SD/INC that was submitted today
100 calls holding
User already has their WSINFO ready before you ask for it
"Can this be escalated?"/Complains about SLA time
"This other IT agent did it last time, why can't you?"
End a call/chat 5 minutes before a break/lunch starts
ServiceNow wipes a call/INC record
Call/Chat abandoned right after being picked up.
Yolanda
Misidentifies hardware
It's been 15 minutes and you still don't know what the issue is
Finish a user's problem, then they ask you to take care of more issues
