(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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An actually pleasant call/chat
Get a ticket returned for a poor reason
Snarky user
CompuCom tech calls us instead of 1.5
Finish a user's problem, then they ask you to take care of more issues
TOS employee doesn't know something basic about computers
User reads off McAfee client code without phonetics
"This other IT agent did it last time, why can't you?"
"____ is not on my computer", when it is
Manager not doing their job
User doesn't want ticket for something that does need one
Resolve an INC in under 2 minutes
Ask for ticket info and get something completely unrelated
"I need this to do my job."
ServiceNow wipes a call/INC record
End a call/chat 5 minutes before a break/lunch starts
User fixes their issue on their own
User reads off Client Code phonetically without being told to
User chats/calls in while they're already working with another tech
User describes a problem unrelated to their actual issue
Transfer from another desk when it's something they support
User asking for admin rights for something totally unacceptable
User makes uncomfortable small talk
SCQM doesn't respond to questions
"Can this be escalated?"/Complains about SLA time
User thinks something is broken when it's working as intended
User explains why they got locked out of their computer for >1 minute.
User starts yelling/being unreasonably upset
User says something incredibly inappropriate
User wants a ticket for something that doesn't need one
User tells us to do something against policy
Have a simple T2 ticket get immediately assigned to CompuCom
It's been 15 minutes and you still don't know what the issue is
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
After being asked a Yes or No question, user re-explains their problem
User says something embarrassing when not muted
Yolanda
Status update on a SD/INC that was submitted today
Misidentifies hardware
Call/Chat abandoned right after being picked up.
100 calls holding
User ignoring the upfront about an outage
Access Management goes down, unplanned
Fusion Friday!
User already has their WSINFO ready before you ask for it
User can't replicate their issue. "I'm not crazy!"
