(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
User reads off McAfee client code without phonetics
User contacts us on behalf of another user
User wants a ticket for something that doesn't need one
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
When asked a question, user just ignores it
User questions/refuses to give WSID
User makes uncomfortable small talk
Access Management goes down, unplanned
You 100% cannot understand the user
Status update on a SD/INC that was submitted today
ServiceNow wipes a call/INC record
"This other IT agent did it last time, why can't you?"
Yolanda
Transfer from another desk when it's something they support
User tells us to do something against policy
User chats/calls in while they're already working with another tech
Fusion Friday!
Manager not doing their job
TOS employee doesn't know something basic about computers
Call/Chat over 1 hour
User describes a problem unrelated to their actual issue
Finish a user's problem, then they ask you to take care of more issues
SCQM doesn't respond to questions
Have a simple T2 ticket get immediately assigned to CompuCom
User doesn't want ticket for something that does need one
"I need this to do my job."
User fixes their issue on their own
User explains why they got locked out of their computer for >1 minute.
Snarky user
When asked for their WSID, user gives you their IP instead
User already has their WSINFO ready before you ask for it
End a call/chat within 5 minutes of a break/lunch
After being asked a Yes or No question, user re-explains their problem
100 calls holding
User thinks something is broken when it's working as intended
User says something incredibly inappropriate
User can't replicate their issue. "I'm not crazy!"
CompuCom tech calls us instead of 1.5
"____ is not on my computer", when it is
Get a ticket returned for a poor reason
Misidentifies hardware
User reads off Client Code phonetically without being told to
Resolve an INC in under 2 minutes
User starts yelling/being unreasonably upset
User asking for admin rights for something totally unacceptable
"Can this be escalated?"/Complains about SLA time
User says something embarrassing when not muted
It's been 10 minutes and you still don't know what the issue is
