(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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SCQM doesn't respond to questions
User says something incredibly inappropriate
Status update on a SD/INC that was submitted today
Get a ticket returned for a poor reason
Call/Chat over 1 hour
User already has their WSINFO ready before you ask for it
Misidentifies hardware
Access Management goes down, unplanned
User starts yelling/being unreasonably upset
Call/Chat abandoned right after being picked up.
User doesn't want ticket for something that does need one
100 calls holding
User can't replicate their issue. "I'm not crazy!"
User wants a ticket for something that doesn't need one
User thinks something is broken when it's working as intended
You 100% cannot understand the user
Transfer from another desk when it's something they support
An actually pleasant call/chat
End a call/chat within 5 minutes of a break/lunch
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User fixes their issue on their own
Finish a user's problem, then they ask you to take care of more issues
User says something embarrassing when not muted
When asked a question, user just ignores it
User describes a problem unrelated to their actual issue
It's been 10 minutes and you still don't know what the issue is
Fusion Friday!
User asking for admin rights for something totally unacceptable
CompuCom tech calls us instead of 1.5
User reads off McAfee client code without phonetics
User reads off Client Code phonetically without being told to
Manager not doing their job
User makes uncomfortable small talk
User tells us to do something against policy
Resolve an INC in under 2 minutes
"I need this to do my job."
Have a simple T2 ticket get immediately assigned to CompuCom
User questions/refuses to give WSID
ServiceNow wipes a call/INC record
TOS employee doesn't know something basic about computers
Yolanda
User chats/calls in while they're already working with another tech
Snarky user
After being asked a Yes or No question, user re-explains their problem
User contacts us on behalf of another user
"This other IT agent did it last time, why can't you?"
User explains why they got locked out of their computer for >1 minute.
When asked for their WSID, user gives you their IP instead
