(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User can't replicate their issue. "I'm not crazy!"
An actually pleasant call/chat
Misidentifies hardware
Transfer from another desk when it's something they support
User wants a ticket for something that doesn't need one
Resolve an INC in under 2 minutes
Finish a user's problem, then they ask you to take care of more issues
User questions/refuses to give WSID
User fixes their issue on their own
User says something incredibly inappropriate
CompuCom tech calls us instead of 1.5
User tells us to do something against policy
User starts yelling/being unreasonably upset
Access Management goes down, unplanned
"This other IT agent did it last time, why can't you?"
When asked a question, user just ignores it
It's been 10 minutes and you still don't know what the issue is
End a call/chat within 5 minutes of a break/lunch
User reads off McAfee client code without phonetics
Manager not doing their job
User reads off Client Code phonetically without being told to
User already has their WSINFO ready before you ask for it
100 calls holding
After being asked a Yes or No question, user re-explains their problem
User contacts us on behalf of another user
Yolanda
Snarky user
ServiceNow wipes a call/INC record
You 100% cannot understand the user
Status update on a SD/INC that was submitted today
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Get a ticket returned for a poor reason
User describes a problem unrelated to their actual issue
"I need this to do my job."
User says something embarrassing when not muted
User doesn't want ticket for something that does need one
Fusion Friday!
Call/Chat abandoned right after being picked up.
SCQM doesn't respond to questions
User asking for admin rights for something totally unacceptable
When asked for their WSID, user gives you their IP instead
User makes uncomfortable small talk
User explains why they got locked out of their computer for >1 minute.
Call/Chat over 1 hour
"____ is not on my computer", when it is
Have a simple T2 ticket get immediately assigned to CompuCom
User chats/calls in while they're already working with another tech
TOS employee doesn't know something basic about computers
"Can this be escalated?"/Complains about SLA time
User thinks something is broken when it's working as intended
