(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User thinks something is broken when it's working as intended
Have a simple T2 ticket get immediately assigned to CompuCom
Fusion Friday!
User can't replicate their issue. "I'm not crazy!"
Call/Chat abandoned right after being picked up.
User says something embarrassing when not muted
Transfer from another desk when it's something they support
Finish a user's problem, then they ask you to take care of more issues
An actually pleasant call/chat
User makes uncomfortable small talk
"____ is not on my computer", when it is
100 calls holding
User reads off Client Code phonetically without being told to
ServiceNow wipes a call/INC record
User starts yelling/being unreasonably upset
When asked for their WSID, user gives you their IP instead
"This other IT agent did it last time, why can't you?"
"Can this be escalated?"/Complains about SLA time
Status update on a SD/INC that was submitted today
"I need this to do my job."
Call/Chat over 1 hour
User describes a problem unrelated to their actual issue
TOS employee doesn't know something basic about computers
User asking for admin rights for something totally unacceptable
User says something incredibly inappropriate
User reads off McAfee client code without phonetics
User fixes their issue on their own
User tells us to do something against policy
CompuCom tech calls us instead of 1.5
Manager not doing their job
Misidentifies hardware
End a call/chat within 5 minutes of a break/lunch
User already has their WSINFO ready before you ask for it
User wants a ticket for something that doesn't need one
SCQM doesn't respond to questions
It's been 10 minutes and you still don't know what the issue is
User doesn't want ticket for something that does need one
When asked a question, user just ignores it
User chats/calls in while they're already working with another tech
User explains why they got locked out of their computer for >1 minute.
User contacts us on behalf of another user
User questions/refuses to give WSID
Resolve an INC in under 2 minutes
Snarky user
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
After being asked a Yes or No question, user re-explains their problem
