(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transfer from another desk when it's something they support
Manager not doing their job
Call/Chat abandoned right after being picked up.
User doesn't want ticket for something that does need one
Misidentifies hardware
Get a ticket returned for a poor reason
Status update on a SD/INC that was submitted today
Call/Chat over 1 hour
User thinks something is broken when it's working as intended
Have a simple T2 ticket get immediately assigned to CompuCom
ServiceNow wipes a call/INC record
It's been 10 minutes and you still don't know what the issue is
After being asked a Yes or No question, user re-explains their problem
Snarky user
User wants a ticket for something that doesn't need one
TOS employee doesn't know something basic about computers
User can't replicate their issue. "I'm not crazy!"
User fixes their issue on their own
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User reads off Client Code phonetically without being told to
Resolve an INC in under 2 minutes
When asked for their WSID, user gives you their IP instead
User makes uncomfortable small talk
"____ is not on my computer", when it is
You 100% cannot understand the user
"I need this to do my job."
User says something embarrassing when not muted
End a call/chat within 5 minutes of a break/lunch
User reads off McAfee client code without phonetics
"This other IT agent did it last time, why can't you?"
User explains why they got locked out of their computer for >1 minute.
Yolanda
User tells us to do something against policy
User already has their WSINFO ready before you ask for it
User asking for admin rights for something totally unacceptable
User describes a problem unrelated to their actual issue
"Can this be escalated?"/Complains about SLA time
User questions/refuses to give WSID
100 calls holding
User chats/calls in while they're already working with another tech
User starts yelling/being unreasonably upset
An actually pleasant call/chat
Finish a user's problem, then they ask you to take care of more issues
