(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call/Chat over 1 hour
TOS employee doesn't know something basic about computers
User doesn't want ticket for something that does need one
After being asked a Yes or No question, user re-explains their problem
User wants a ticket for something that doesn't need one
User makes uncomfortable small talk
Resolve an INC in under 2 minutes
User contacts us on behalf of another user
Fusion Friday!
User reads off Client Code phonetically without being told to
User can't replicate their issue. "I'm not crazy!"
User explains why they got locked out of their computer for >1 minute.
User chats/calls in while they're already working with another tech
User fixes their issue on their own
End a call/chat within 5 minutes of a break/lunch
User already has their WSINFO ready before you ask for it
User questions/refuses to give WSID
"This other IT agent did it last time, why can't you?"
User tells us to do something against policy
"____ is not on my computer", when it is
CompuCom tech calls us instead of 1.5
Finish a user's problem, then they ask you to take care of more issues
When asked a question, user just ignores it
Access Management goes down, unplanned
It's been 10 minutes and you still don't know what the issue is
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
Misidentifies hardware
100 calls holding
"I need this to do my job."
Have a simple T2 ticket get immediately assigned to CompuCom
User reads off McAfee client code without phonetics
User describes a problem unrelated to their actual issue
You 100% cannot understand the user
Yolanda
Manager not doing their job
User starts yelling/being unreasonably upset
User says something embarrassing when not muted
Transfer from another desk when it's something they support
User says something incredibly inappropriate
Status update on a SD/INC that was submitted today
"Can this be escalated?"/Complains about SLA time
User asking for admin rights for something totally unacceptable
Snarky user
Get a ticket returned for a poor reason
SCQM doesn't respond to questions
An actually pleasant call/chat
ServiceNow wipes a call/INC record
Call/Chat abandoned right after being picked up.
User thinks something is broken when it's working as intended
When asked for their WSID, user gives you their IP instead
