(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User contacts us on behalf of another user
"____ is not on my computer", when it is
Have a simple T2 ticket get immediately assigned to CompuCom
User says something incredibly inappropriate
100 calls holding
Access Management goes down, unplanned
Finish a user's problem, then they ask you to take care of more issues
After being asked a Yes or No question, user re-explains their problem
Misidentifies hardware
When asked a question, user just ignores it
Call/Chat abandoned right after being picked up.
Call/Chat over 1 hour
Manager not doing their job
ServiceNow wipes a call/INC record
User tells us to do something against policy
You 100% cannot understand the user
An actually pleasant call/chat
User fixes their issue on their own
Fusion Friday!
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User questions/refuses to give WSID
Get a ticket returned for a poor reason
Resolve an INC in under 2 minutes
User asking for admin rights for something totally unacceptable
CompuCom tech calls us instead of 1.5
User starts yelling/being unreasonably upset
User chats/calls in while they're already working with another tech
SCQM doesn't respond to questions
TOS employee doesn't know something basic about computers
Transfer from another desk when it's something they support
"This other IT agent did it last time, why can't you?"
Status update on a SD/INC that was submitted today
User doesn't want ticket for something that does need one
User makes uncomfortable small talk
User reads off McAfee client code without phonetics
User can't replicate their issue. "I'm not crazy!"
User explains why they got locked out of their computer for >1 minute.
User thinks something is broken when it's working as intended
User reads off Client Code phonetically without being told to
Snarky user
End a call/chat within 5 minutes of a break/lunch
"I need this to do my job."
"Can this be escalated?"/Complains about SLA time
User wants a ticket for something that doesn't need one
User already has their WSINFO ready before you ask for it
When asked for their WSID, user gives you their IP instead
User describes a problem unrelated to their actual issue
It's been 10 minutes and you still don't know what the issue is
