(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User wants a ticket for something that doesn't need one
User says something embarrassing when not muted
User reads off Client Code phonetically without being told to
Resolve an INC in under 2 minutes
User fixes their issue on their own
User contacts us on behalf of another user
User describes a problem unrelated to their actual issue
User thinks something is broken when it's working as intended
Yolanda
Call/Chat abandoned right after being picked up.
When asked a question, user just ignores it
Misidentifies hardware
You 100% cannot understand the user
User says something incredibly inappropriate
SCQM doesn't respond to questions
"This other IT agent did it last time, why can't you?"
Transfer from another desk when it's something they support
User explains why they got locked out of their computer for >1 minute.
ServiceNow wipes a call/INC record
CompuCom tech calls us instead of 1.5
When asked for their WSID, user gives you their IP instead
User can't replicate their issue. "I'm not crazy!"
User starts yelling/being unreasonably upset
Fusion Friday!
It's been 10 minutes and you still don't know what the issue is
TOS employee doesn't know something basic about computers
User already has their WSINFO ready before you ask for it
User doesn't want ticket for something that does need one
User reads off McAfee client code without phonetics
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
An actually pleasant call/chat
End a call/chat within 5 minutes of a break/lunch
Get a ticket returned for a poor reason
"Can this be escalated?"/Complains about SLA time
"I need this to do my job."
After being asked a Yes or No question, user re-explains their problem
Manager not doing their job
Snarky user
Finish a user's problem, then they ask you to take care of more issues
User chats/calls in while they're already working with another tech
User makes uncomfortable small talk
100 calls holding
User asking for admin rights for something totally unacceptable
"____ is not on my computer", when it is
User questions/refuses to give WSID
Access Management goes down, unplanned
User tells us to do something against policy
Status update on a SD/INC that was submitted today
Have a simple T2 ticket get immediately assigned to CompuCom
