(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User fixes their issue on their own
User can't replicate their issue. "I'm not crazy!"
User doesn't want ticket for something that does need one
When asked for their WSID, user gives you their IP instead
An actually pleasant call/chat
User makes uncomfortable small talk
ServiceNow wipes a call/INC record
Call/Chat over 1 hour
User wants a ticket for something that doesn't need one
Fusion Friday!
User contacts us on behalf of another user
Have a simple T2 ticket get immediately assigned to CompuCom
Status update on a SD/INC that was submitted today
User thinks something is broken when it's working as intended
End a call/chat within 5 minutes of a break/lunch
"____ is not on my computer", when it is
"Can this be escalated?"/Complains about SLA time
Yolanda
User says something embarrassing when not muted
User already has their WSINFO ready before you ask for it
Finish a user's problem, then they ask you to take care of more issues
User chats/calls in while they're already working with another tech
User reads off McAfee client code without phonetics
When asked a question, user just ignores it
User explains why they got locked out of their computer for >1 minute.
User questions/refuses to give WSID
Call/Chat abandoned right after being picked up.
100 calls holding
It's been 10 minutes and you still don't know what the issue is
User says something incredibly inappropriate
TOS employee doesn't know something basic about computers
User starts yelling/being unreasonably upset
User tells us to do something against policy
"I need this to do my job."
Misidentifies hardware
CompuCom tech calls us instead of 1.5
After being asked a Yes or No question, user re-explains their problem
Resolve an INC in under 2 minutes
Access Management goes down, unplanned
Manager not doing their job
User reads off Client Code phonetically without being told to
"This other IT agent did it last time, why can't you?"
User describes a problem unrelated to their actual issue
Get a ticket returned for a poor reason
Transfer from another desk when it's something they support
SCQM doesn't respond to questions
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
You 100% cannot understand the user
Snarky user
User asking for admin rights for something totally unacceptable
