(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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After being asked a Yes or No question, user re-explains their problem
100 calls holding
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
TOS employee doesn't know something basic about computers
When asked for their WSID, user gives you their IP instead
It's been 10 minutes and you still don't know what the issue is
User makes uncomfortable small talk
Misidentifies hardware
Call/Chat abandoned right after being picked up.
User doesn't want ticket for something that does need one
Manager not doing their job
User describes a problem unrelated to their actual issue
Access Management goes down, unplanned
User reads off McAfee client code without phonetics
Snarky user
User starts yelling/being unreasonably upset
Status update on a SD/INC that was submitted today
User explains why they got locked out of their computer for >1 minute.
User already has their WSINFO ready before you ask for it
User thinks something is broken when it's working as intended
User asking for admin rights for something totally unacceptable
CompuCom tech calls us instead of 1.5
"I need this to do my job."
Resolve an INC in under 2 minutes
Yolanda
An actually pleasant call/chat
User contacts us on behalf of another user
User says something incredibly inappropriate
Transfer from another desk when it's something they support
SCQM doesn't respond to questions
Have a simple T2 ticket get immediately assigned to CompuCom
End a call/chat within 5 minutes of a break/lunch
"____ is not on my computer", when it is
User tells us to do something against policy
ServiceNow wipes a call/INC record
User reads off Client Code phonetically without being told to
When asked a question, user just ignores it
Call/Chat over 1 hour
User fixes their issue on their own
Get a ticket returned for a poor reason
Finish a user's problem, then they ask you to take care of more issues
User says something embarrassing when not muted
User wants a ticket for something that doesn't need one
"This other IT agent did it last time, why can't you?"
You 100% cannot understand the user
Fusion Friday!
User questions/refuses to give WSID
"Can this be escalated?"/Complains about SLA time
User chats/calls in while they're already working with another tech
User can't replicate their issue. "I'm not crazy!"
