(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User contacts us on behalf of another user
Call/Chat over 1 hour
When asked a question, user just ignores it
Fusion Friday!
ServiceNow wipes a call/INC record
Have a simple T2 ticket get immediately assigned to CompuCom
When asked for their WSID, user gives you their IP instead
User can't replicate their issue. "I'm not crazy!"
User starts yelling/being unreasonably upset
You 100% cannot understand the user
Yolanda
User doesn't want ticket for something that does need one
After being asked a Yes or No question, user re-explains their problem
End a call/chat within 5 minutes of a break/lunch
User questions/refuses to give WSID
Call/Chat abandoned right after being picked up.
User chats/calls in while they're already working with another tech
User makes uncomfortable small talk
User fixes their issue on their own
Manager not doing their job
Finish a user's problem, then they ask you to take care of more issues
An actually pleasant call/chat
User tells us to do something against policy
Resolve an INC in under 2 minutes
"This other IT agent did it last time, why can't you?"
SCQM doesn't respond to questions
It's been 10 minutes and you still don't know what the issue is
User explains why they got locked out of their computer for >1 minute.
User asking for admin rights for something totally unacceptable
User describes a problem unrelated to their actual issue
TOS employee doesn't know something basic about computers
"____ is not on my computer", when it is
100 calls holding
User wants a ticket for something that doesn't need one
Access Management goes down, unplanned
Get a ticket returned for a poor reason
Status update on a SD/INC that was submitted today
User reads off Client Code phonetically without being told to
Snarky user
"Can this be escalated?"/Complains about SLA time
User says something embarrassing when not muted
User already has their WSINFO ready before you ask for it
Transfer from another desk when it's something they support
"I need this to do my job."
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
CompuCom tech calls us instead of 1.5
Misidentifies hardware
User reads off McAfee client code without phonetics
User thinks something is broken when it's working as intended
