(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Status update on a SD/INC that was submitted today
User already has their WSINFO ready before you ask for it
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
When asked for their WSID, user gives you their IP instead
100 calls holding
"Can this be escalated?"/Complains about SLA time
Access Management goes down, unplanned
Yolanda
User wants a ticket for something that doesn't need one
TOS employee doesn't know something basic about computers
You 100% cannot understand the user
User reads off Client Code phonetically without being told to
ServiceNow wipes a call/INC record
User says something incredibly inappropriate
Fusion Friday!
Manager not doing their job
Call/Chat over 1 hour
User reads off McAfee client code without phonetics
Resolve an INC in under 2 minutes
After being asked a Yes or No question, user re-explains their problem
Get a ticket returned for a poor reason
"This other IT agent did it last time, why can't you?"
User contacts us on behalf of another user
User says something embarrassing when not muted
User can't replicate their issue. "I'm not crazy!"
User asking for admin rights for something totally unacceptable
An actually pleasant call/chat
It's been 10 minutes and you still don't know what the issue is
User doesn't want ticket for something that does need one
User tells us to do something against policy
Snarky user
When asked a question, user just ignores it
"____ is not on my computer", when it is
Misidentifies hardware
"I need this to do my job."
Have a simple T2 ticket get immediately assigned to CompuCom
User makes uncomfortable small talk
User questions/refuses to give WSID
User starts yelling/being unreasonably upset
User explains why they got locked out of their computer for >1 minute.
Call/Chat abandoned right after being picked up.
End a call/chat within 5 minutes of a break/lunch
User fixes their issue on their own
Finish a user's problem, then they ask you to take care of more issues
User chats/calls in while they're already working with another tech
User describes a problem unrelated to their actual issue
SCQM doesn't respond to questions
Transfer from another desk when it's something they support
CompuCom tech calls us instead of 1.5
User thinks something is broken when it's working as intended
