(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a ticket returned for a poor reason
CompuCom tech calls us instead of 1.5
Resolve an INC in under 2 minutes
"Can this be escalated?"/Complains about SLA time
User already has their WSINFO ready before you ask for it
End a call/chat within 5 minutes of a break/lunch
User reads off McAfee client code without phonetics
Fusion Friday!
Access Management goes down, unplanned
100 calls holding
User chats/calls in while they're already working with another tech
After being asked a Yes or No question, user re-explains their problem
SCQM doesn't respond to questions
User fixes their issue on their own
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User questions/refuses to give WSID
User doesn't want ticket for something that does need one
User contacts us on behalf of another user
User wants a ticket for something that doesn't need one
User says something embarrassing when not muted
You 100% cannot understand the user
ServiceNow wipes a call/INC record
User asking for admin rights for something totally unacceptable
"This other IT agent did it last time, why can't you?"
Finish a user's problem, then they ask you to take care of more issues
Snarky user
User explains why they got locked out of their computer for >1 minute.
User reads off Client Code phonetically without being told to
TOS employee doesn't know something basic about computers
User thinks something is broken when it's working as intended
User describes a problem unrelated to their actual issue
User tells us to do something against policy
"____ is not on my computer", when it is
It's been 10 minutes and you still don't know what the issue is
Yolanda
"I need this to do my job."
Status update on a SD/INC that was submitted today
Transfer from another desk when it's something they support
User can't replicate their issue. "I'm not crazy!"
When asked a question, user just ignores it
User starts yelling/being unreasonably upset
Have a simple T2 ticket get immediately assigned to CompuCom
Misidentifies hardware
User says something incredibly inappropriate
Call/Chat over 1 hour
When asked for their WSID, user gives you their IP instead
