(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User explains why they got locked out of their computer for >1 minute.
Have a simple T2 ticket get immediately assigned to CompuCom
User can't replicate their issue. "I'm not crazy!"
User makes uncomfortable small talk
Status update on a SD/INC that was submitted today
User already has their WSINFO ready before you ask for it
"Can this be escalated?"/Complains about SLA time
User describes a problem unrelated to their actual issue
User tells us to do something against policy
User doesn't want ticket for something that does need one
TOS employee doesn't know something basic about computers
An actually pleasant call/chat
Resolve an INC in under 2 minutes
Access Management goes down, unplanned
ServiceNow wipes a call/INC record
User says something incredibly inappropriate
Get a ticket returned for a poor reason
"I need this to do my job."
Transfer from another desk when it's something they support
User contacts us on behalf of another user
After being asked a Yes or No question, user re-explains their problem
User fixes their issue on their own
"This other IT agent did it last time, why can't you?"
User says something embarrassing when not muted
You 100% cannot understand the user
Finish a user's problem, then they ask you to take care of more issues
User starts yelling/being unreasonably upset
User chats/calls in while they're already working with another tech
Snarky user
User thinks something is broken when it's working as intended
Manager not doing their job
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
"____ is not on my computer", when it is
It's been 10 minutes and you still don't know what the issue is
When asked for their WSID, user gives you their IP instead
User wants a ticket for something that doesn't need one
Yolanda
SCQM doesn't respond to questions
User asking for admin rights for something totally unacceptable
Call/Chat over 1 hour
CompuCom tech calls us instead of 1.5
User questions/refuses to give WSID
End a call/chat within 5 minutes of a break/lunch
Misidentifies hardware
User reads off McAfee client code without phonetics
When asked a question, user just ignores it
Call/Chat abandoned right after being picked up.
100 calls holding
User reads off Client Code phonetically without being told to
