(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User wants a ticket for something that doesn't need one
"I need this to do my job."
Access Management goes down, unplanned
Call/Chat over 1 hour
TOS employee doesn't know something basic about computers
User questions/refuses to give WSID
Call/Chat abandoned right after being picked up.
User already has their WSINFO ready before you ask for it
End a call/chat within 5 minutes of a break/lunch
Yolanda
"This other IT agent did it last time, why can't you?"
100 calls holding
An actually pleasant call/chat
User reads off Client Code phonetically without being told to
"Can this be escalated?"/Complains about SLA time
After being asked a Yes or No question, user re-explains their problem
SCQM doesn't respond to questions
User thinks something is broken when it's working as intended
Manager not doing their job
User fixes their issue on their own
CompuCom tech calls us instead of 1.5
User asking for admin rights for something totally unacceptable
ServiceNow wipes a call/INC record
Resolve an INC in under 2 minutes
User can't replicate their issue. "I'm not crazy!"
Transfer from another desk when it's something they support
Snarky user
Misidentifies hardware
User chats/calls in while they're already working with another tech
User makes uncomfortable small talk
User contacts us on behalf of another user
User explains why they got locked out of their computer for >1 minute.
Status update on a SD/INC that was submitted today
User describes a problem unrelated to their actual issue
User tells us to do something against policy
You 100% cannot understand the user
Finish a user's problem, then they ask you to take care of more issues
User reads off McAfee client code without phonetics
When asked a question, user just ignores it
User says something incredibly inappropriate
It's been 10 minutes and you still don't know what the issue is
"____ is not on my computer", when it is
When asked for their WSID, user gives you their IP instead
Have a simple T2 ticket get immediately assigned to CompuCom
Fusion Friday!
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User starts yelling/being unreasonably upset
User says something embarrassing when not muted
User doesn't want ticket for something that does need one
