(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User wants a ticket for something that doesn't need one
It's been 10 minutes and you still don't know what the issue is
User contacts us on behalf of another user
User thinks something is broken when it's working as intended
Status update on a SD/INC that was submitted today
User doesn't want ticket for something that does need one
You spend >10 minutes working an issue and then find out user already has ticket open for the issue.
User says something incredibly inappropriate
User chats/calls in while they're already working with another tech
User says something embarrassing when not muted
Fusion Friday!
Finish a user's problem, then they ask you to take care of more issues
Get a ticket returned for a poor reason
User reads off McAfee client code without phonetics
Manager not doing their job
"I need this to do my job."
Call/Chat abandoned right after being picked up.
User can't replicate their issue. "I'm not crazy!"
After being asked a Yes or No question, user re-explains their problem
When asked for their WSID, user gives you their IP instead
User reads off Client Code phonetically without being told to
User fixes their issue on their own
Have a simple T2 ticket get immediately assigned to CompuCom
User describes a problem unrelated to their actual issue
"This other IT agent did it last time, why can't you?"
"Can this be escalated?"/Complains about SLA time
User tells us to do something against policy
When asked a question, user just ignores it
CompuCom tech calls us instead of 1.5
Transfer from another desk when it's something they support
SCQM doesn't respond to questions
User questions/refuses to give WSID
End a call/chat within 5 minutes of a break/lunch
Snarky user
User already has their WSINFO ready before you ask for it
Access Management goes down, unplanned
An actually pleasant call/chat
Yolanda
User starts yelling/being unreasonably upset
"____ is not on my computer", when it is
User explains why they got locked out of their computer for >1 minute.
Call/Chat over 1 hour
User makes uncomfortable small talk
TOS employee doesn't know something basic about computers
You 100% cannot understand the user
ServiceNow wipes a call/INC record
100 calls holding
User asking for admin rights for something totally unacceptable
