Sets Goals for staff I listen to customers before I speak Read & Respond to reviews name other facility manager staff knows to make p/d calls Employees know how to apply discounts Follow a daily checklist Bathrooms are clean and stocked Have an employee handbook Knows property square footage Stand up and smile to greet customer Market Survey Double Check move in docs. Wear uniform My golf cart is clean! Know my state lien laws Staff are all well trained I have read my rental agreement Keep on top of collections Know my occupancy Follows up on calls and emails Everyone does a walk thru I smile when on the phone I ask for help when I am unsure Sets Goals for staff I listen to customers before I speak Read & Respond to reviews name other facility manager staff knows to make p/d calls Employees know how to apply discounts Follow a daily checklist Bathrooms are clean and stocked Have an employee handbook Knows property square footage Stand up and smile to greet customer Market Survey Double Check move in docs. Wear uniform My golf cart is clean! Know my state lien laws Staff are all well trained I have read my rental agreement Keep on top of collections Know my occupancy Follows up on calls and emails Everyone does a walk thru I smile when on the phone I ask for help when I am unsure
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Sets
Goals
for staff
I-I listen to customers before I speak
G-Read & Respond to
reviews
B-name
other facility manager
G-staff knows to make
p/d calls
N-Employees know how to apply discounts
O-Follow a
daily checklist
B-Bathrooms are clean and stocked
G-Have an employee
handbook
O-Knows property square footage
N-Stand up and smile to greet customer
I-Market
Survey
B-Double Check
move in
docs.
O-Wear uniform
N-My golf cart
is
clean!
O-Know my state lien laws
I-Staff are
all well
trained
B-I have read my rental
agreement
O-Keep on top of
collections
G-Know my occupancy
I-Follows up on calls and emails
G-Everyone does a walk thru
I-I smile when on the phone
N-I ask for help when I am unsure