I smile when on the phone Keep on top of collections name other facility manager Employees know how to apply discounts Bathrooms are clean and stocked I ask for help when I am unsure Stand up and smile to greet customer staff knows to make p/d calls Have an employee handbook Follow a daily checklist I have read my rental agreement Sets Goals for staff Staff are all well trained Everyone does a walk thru My golf cart is clean! I listen to customers before I speak Market Survey Wear uniform Know my occupancy Knows property square footage Know my state lien laws Double Check move in docs. Read & Respond to reviews Follows up on calls and emails I smile when on the phone Keep on top of collections name other facility manager Employees know how to apply discounts Bathrooms are clean and stocked I ask for help when I am unsure Stand up and smile to greet customer staff knows to make p/d calls Have an employee handbook Follow a daily checklist I have read my rental agreement Sets Goals for staff Staff are all well trained Everyone does a walk thru My golf cart is clean! I listen to customers before I speak Market Survey Wear uniform Know my occupancy Knows property square footage Know my state lien laws Double Check move in docs. Read & Respond to reviews Follows up on calls and emails
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-I smile when on the phone
O-Keep on top of
collections
B-name
other facility manager
N-Employees know how to apply discounts
B-Bathrooms are clean and stocked
N-I ask for help when I am unsure
N-Stand up and smile to greet customer
G-staff knows to make
p/d calls
G-Have an employee
handbook
O-Follow a
daily checklist
B-I have read my rental
agreement
B-Sets
Goals
for staff
I-Staff are
all well
trained
G-Everyone does a walk thru
N-My golf cart
is
clean!
I-I listen to customers before I speak
I-Market
Survey
O-Wear uniform
G-Know my occupancy
O-Knows property square footage
O-Know my state lien laws
B-Double Check
move in
docs.
G-Read & Respond to
reviews
I-Follows up on calls and emails