I listen to customers before I speak Knows property square footage Know my occupancy My golf cart is clean! Read & Respond to reviews I have read my rental agreement I ask for help when I am unsure Keep on top of collections Staff are all well trained Know my state lien laws Double Check move in docs. Bathrooms are clean and stocked Stand up and smile to greet customer Follow a daily checklist staff knows to make p/d calls Employees know how to apply discounts Sets Goals for staff Market Survey Follows up on calls and emails Wear uniform I smile when on the phone name other facility manager Everyone does a walk thru Have an employee handbook I listen to customers before I speak Knows property square footage Know my occupancy My golf cart is clean! Read & Respond to reviews I have read my rental agreement I ask for help when I am unsure Keep on top of collections Staff are all well trained Know my state lien laws Double Check move in docs. Bathrooms are clean and stocked Stand up and smile to greet customer Follow a daily checklist staff knows to make p/d calls Employees know how to apply discounts Sets Goals for staff Market Survey Follows up on calls and emails Wear uniform I smile when on the phone name other facility manager Everyone does a walk thru Have an employee handbook
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-I listen to customers before I speak
O-Knows property square footage
G-Know my occupancy
N-My golf cart
is
clean!
G-Read & Respond to
reviews
B-I have read my rental
agreement
N-I ask for help when I am unsure
O-Keep on top of
collections
I-Staff are
all well
trained
O-Know my state lien laws
B-Double Check
move in
docs.
B-Bathrooms are clean and stocked
N-Stand up and smile to greet customer
O-Follow a
daily checklist
G-staff knows to make
p/d calls
N-Employees know how to apply discounts
B-Sets
Goals
for staff
I-Market
Survey
I-Follows up on calls and emails
O-Wear uniform
I-I smile when on the phone
B-name
other facility manager
G-Everyone does a walk thru
G-Have an employee
handbook