CompletedProperDocumentationProperTop-DownNegotiationExpressedEmpathyAskedforEmailInformedCH ofPotentialLFObtainedRPD andDocumentedWaived LFandDocumentedItConfirmedExact Dateand Amountof PaymentArrangementCompletedProper IOK,Clicked IOKButton andDocumented ItNoted theCall wasDisconnectedSetExpectationsAssumptiveOpeningResulted CallAppropriatelyStatedMini-MirandaReadACHDisclosureVerbatimLeftMessageCorrectlyWhenRequiredCompletedProperDocumentationProperTop-DownNegotiationExpressedEmpathyAskedforEmailInformedCH ofPotentialLFObtainedRPD andDocumentedWaived LFandDocumentedItConfirmedExact Dateand Amountof PaymentArrangementCompletedProper IOK,Clicked IOKButton andDocumented ItNoted theCall wasDisconnectedSetExpectationsAssumptiveOpeningResulted CallAppropriatelyStatedMini-MirandaReadACHDisclosureVerbatimLeftMessageCorrectlyWhenRequired

KCTCQT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed Proper Documentation
  2. Proper Top-Down Negotiation
  3. Expressed Empathy
  4. Asked for Email
  5. Informed CH of Potential LF
  6. Obtained RPD and Documented
  7. Waived LF and Documented It
  8. Confirmed Exact Date and Amount of Payment Arrangement
  9. Completed Proper IOK, Clicked IOK Button and Documented It
  10. Noted the Call was Disconnected
  11. Set Expectations
  12. Assumptive Opening
  13. Resulted Call Appropriately
  14. Stated Mini-Miranda
  15. Read ACH Disclosure Verbatim
  16. Left Message Correctly When Required