ReadACHDisclosureVerbatimCompletedProperDocumentationProperTop-DownNegotiationInformedCH ofPotentialLFStatedMini-MirandaAssumptiveOpeningLeftMessageCorrectlyWhenRequiredWaived LFandDocumentedItObtainedRPD andDocumentedConfirmedExact Dateand Amountof PaymentArrangementCompletedProper IOK,Clicked IOKButton andDocumented ItAskedforEmailNoted theCall wasDisconnectedSetExpectationsExpressedEmpathyResulted CallAppropriatelyReadACHDisclosureVerbatimCompletedProperDocumentationProperTop-DownNegotiationInformedCH ofPotentialLFStatedMini-MirandaAssumptiveOpeningLeftMessageCorrectlyWhenRequiredWaived LFandDocumentedItObtainedRPD andDocumentedConfirmedExact Dateand Amountof PaymentArrangementCompletedProper IOK,Clicked IOKButton andDocumented ItAskedforEmailNoted theCall wasDisconnectedSetExpectationsExpressedEmpathyResulted CallAppropriately

KCTCQT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read ACH Disclosure Verbatim
  2. Completed Proper Documentation
  3. Proper Top-Down Negotiation
  4. Informed CH of Potential LF
  5. Stated Mini-Miranda
  6. Assumptive Opening
  7. Left Message Correctly When Required
  8. Waived LF and Documented It
  9. Obtained RPD and Documented
  10. Confirmed Exact Date and Amount of Payment Arrangement
  11. Completed Proper IOK, Clicked IOK Button and Documented It
  12. Asked for Email
  13. Noted the Call was Disconnected
  14. Set Expectations
  15. Expressed Empathy
  16. Resulted Call Appropriately