Resulted CallAppropriatelyWaived LFandDocumentedItConfirmedExact Dateand Amountof PaymentArrangementCompletedProperDocumentationAskedforEmailProperTop-DownNegotiationStatedMini-MirandaCompletedProper IOK,Clicked IOKButton andDocumented ItLeftMessageCorrectlyWhenRequiredObtainedRPD andDocumentedAssumptiveOpeningExpressedEmpathyReadACHDisclosureVerbatimNoted theCall wasDisconnectedInformedCH ofPotentialLFSetExpectationsResulted CallAppropriatelyWaived LFandDocumentedItConfirmedExact Dateand Amountof PaymentArrangementCompletedProperDocumentationAskedforEmailProperTop-DownNegotiationStatedMini-MirandaCompletedProper IOK,Clicked IOKButton andDocumented ItLeftMessageCorrectlyWhenRequiredObtainedRPD andDocumentedAssumptiveOpeningExpressedEmpathyReadACHDisclosureVerbatimNoted theCall wasDisconnectedInformedCH ofPotentialLFSetExpectations

KCTCQT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resulted Call Appropriately
  2. Waived LF and Documented It
  3. Confirmed Exact Date and Amount of Payment Arrangement
  4. Completed Proper Documentation
  5. Asked for Email
  6. Proper Top-Down Negotiation
  7. Stated Mini-Miranda
  8. Completed Proper IOK, Clicked IOK Button and Documented It
  9. Left Message Correctly When Required
  10. Obtained RPD and Documented
  11. Assumptive Opening
  12. Expressed Empathy
  13. Read ACH Disclosure Verbatim
  14. Noted the Call was Disconnected
  15. Informed CH of Potential LF
  16. Set Expectations