ObtainedRPD andDocumentedSetExpectationsConfirmedExact Dateand Amountof PaymentArrangementResulted CallAppropriatelyWaived LFandDocumentedItAssumptiveOpeningProperTop-DownNegotiationAskedforEmailExpressedEmpathyCompletedProper IOK,Clicked IOKButton andDocumented ItNoted theCall wasDisconnectedReadACHDisclosureVerbatimStatedMini-MirandaLeftMessageCorrectlyWhenRequiredInformedCH ofPotentialLFCompletedProperDocumentationObtainedRPD andDocumentedSetExpectationsConfirmedExact Dateand Amountof PaymentArrangementResulted CallAppropriatelyWaived LFandDocumentedItAssumptiveOpeningProperTop-DownNegotiationAskedforEmailExpressedEmpathyCompletedProper IOK,Clicked IOKButton andDocumented ItNoted theCall wasDisconnectedReadACHDisclosureVerbatimStatedMini-MirandaLeftMessageCorrectlyWhenRequiredInformedCH ofPotentialLFCompletedProperDocumentation

KCTCQT Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Obtained RPD and Documented
  2. Set Expectations
  3. Confirmed Exact Date and Amount of Payment Arrangement
  4. Resulted Call Appropriately
  5. Waived LF and Documented It
  6. Assumptive Opening
  7. Proper Top-Down Negotiation
  8. Asked for Email
  9. Expressed Empathy
  10. Completed Proper IOK, Clicked IOK Button and Documented It
  11. Noted the Call was Disconnected
  12. Read ACH Disclosure Verbatim
  13. Stated Mini-Miranda
  14. Left Message Correctly When Required
  15. Informed CH of Potential LF
  16. Completed Proper Documentation