“I can seehow thatwould bedifficult”VerifySequence& XID“Let meknow if I’mgetting thestory right…”Add anAuthorizedUserRelateWith aPersonalExperience“Give me justa minutewhile I figurethis out foryou”“I’m trulysorry to hearabout yourexperience”“If I’munderstandingyoucorrectly…”Set UpPinCMComplimentsYou (helpful,complimentcall, etc.)SendTemporaryPasswordAsked toRead AllPost-StatementChargesTransfertoBanking“We always valuecustomers whoare keen to giveus their feedback.I will be sure topass on what youhave told me”“What IResearchedIs…”“I’d love tohelp youwith that”“Is thereanything else,big or small,that I can helpyou withtoday?”NewCardDesign“I EnjoyedSpeaking/Workingwith You Today”Late FeeRemovalVerifyVerbalPassword“What IKnowAboutThis Is…”RedeemCBB for aGift Card“Thank youvery muchfor alertingus aboutthis…”MinimumPaymentAsksTheirCreditScoreCelebrateaVacation“I See You’veBeen withDiscover for #Years. That’sa Long Time!”“ThatWouldFrustrateMe, Too”“Your satisfactionmeans everythingto us. Have wecoveredeverything thatyou wanted todiscuss today?”ChargeOffTransferExplainResidualInterestLowerCreditLineRequestCM asksabout $1AmazonCharge“I Hear HowImportant(situation) is, and IWant to Get Youthe BestInformation”“IAppreciateYourPatience”BalanceTransferRequestGasAuthorizationQuestion“Greatquestion,let me findout for you”“I Am Going toResearch ThisFurther andPlace You Ona Brief Hold”ExplainPaymentAllocationStatementBalancePaymentLIRApprovedSuppressPenaltyAPRCM AsksAbout theWeatherResend 2+Statementson 1AccountReviewPendingCharges“I KnowThis IsImportantto You”“I Want to DoEverything ICan to HelpYou With…”“I can seehow thatwould bedifficult”VerifySequence& XID“Let meknow if I’mgetting thestory right…”Add anAuthorizedUserRelateWith aPersonalExperience“Give me justa minutewhile I figurethis out foryou”“I’m trulysorry to hearabout yourexperience”“If I’munderstandingyoucorrectly…”Set UpPinCMComplimentsYou (helpful,complimentcall, etc.)SendTemporaryPasswordAsked toRead AllPost-StatementChargesTransfertoBanking“We always valuecustomers whoare keen to giveus their feedback.I will be sure topass on what youhave told me”“What IResearchedIs…”“I’d love tohelp youwith that”“Is thereanything else,big or small,that I can helpyou withtoday?”NewCardDesign“I EnjoyedSpeaking/Workingwith You Today”Late FeeRemovalVerifyVerbalPassword“What IKnowAboutThis Is…”RedeemCBB for aGift Card“Thank youvery muchfor alertingus aboutthis…”MinimumPaymentAsksTheirCreditScoreCelebrateaVacation“I See You’veBeen withDiscover for #Years. That’sa Long Time!”“ThatWouldFrustrateMe, Too”“Your satisfactionmeans everythingto us. Have wecoveredeverything thatyou wanted todiscuss today?”ChargeOffTransferExplainResidualInterestLowerCreditLineRequestCM asksabout $1AmazonCharge“I Hear HowImportant(situation) is, and IWant to Get Youthe BestInformation”“IAppreciateYourPatience”BalanceTransferRequestGasAuthorizationQuestion“Greatquestion,let me findout for you”“I Am Going toResearch ThisFurther andPlace You Ona Brief Hold”ExplainPaymentAllocationStatementBalancePaymentLIRApprovedSuppressPenaltyAPRCM AsksAbout theWeatherResend 2+Statementson 1AccountReviewPendingCharges“I KnowThis IsImportantto You”“I Want to DoEverything ICan to HelpYou With…”

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I can see how that would be difficult”
  2. Verify Sequence & XID
  3. “Let me know if I’m getting the story right…”
  4. Add an Authorized User
  5. Relate With a Personal Experience
  6. “Give me just a minute while I figure this out for you”
  7. “I’m truly sorry to hear about your experience”
  8. “If I’m understanding you correctly…”
  9. Set Up Pin
  10. CM Compliments You (helpful, compliment call, etc.)
  11. Send Temporary Password
  12. Asked to Read All Post-Statement Charges
  13. Transfer to Banking
  14. “We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me”
  15. “What I Researched Is…”
  16. “I’d love to help you with that”
  17. “Is there anything else, big or small, that I can help you with today?”
  18. New Card Design
  19. “I Enjoyed Speaking/Working with You Today”
  20. Late Fee Removal
  21. Verify Verbal Password
  22. “What I Know About This Is…”
  23. Redeem CBB for a Gift Card
  24. “Thank you very much for alerting us about this…”
  25. Minimum Payment
  26. Asks Their Credit Score
  27. Celebrate a Vacation
  28. “I See You’ve Been with Discover for # Years. That’s a Long Time!”
  29. “That Would Frustrate Me, Too”
  30. “Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today?”
  31. Charge Off Transfer
  32. Explain Residual Interest
  33. Lower Credit Line Request
  34. CM asks about $1 Amazon Charge
  35. “I Hear How Important (situation) is, and I Want to Get You the Best Information”
  36. “I Appreciate Your Patience”
  37. Balance Transfer Request
  38. Gas Authorization Question
  39. “Great question, let me find out for you”
  40. “I Am Going to Research This Further and Place You On a Brief Hold”
  41. Explain Payment Allocation
  42. Statement Balance Payment
  43. LIR Approved
  44. Suppress Penalty APR
  45. CM Asks About the Weather
  46. Resend 2+ Statements on 1 Account
  47. Review Pending Charges
  48. “I Know This Is Important to You”
  49. “I Want to Do Everything I Can to Help You With…”