“If I’munderstandingyoucorrectly…”VerifySequence& XID“Thank youvery muchfor alertingus aboutthis…”LIRApproved“ThatWouldFrustrateMe, Too”“What IResearchedIs…”BalanceTransferRequestChargeOffTransferVerifyVerbalPasswordMinimumPayment“Your satisfactionmeans everythingto us. Have wecoveredeverything thatyou wanted todiscuss today?”“I KnowThis IsImportantto You”“I Hear HowImportant(situation) is, and IWant to Get Youthe BestInformation”ExplainPaymentAllocationRelateWith aPersonalExperienceGasAuthorizationQuestionLowerCreditLineRequest“I See You’veBeen withDiscover for #Years. That’sa Long Time!”ReviewPendingChargesAsked toRead AllPost-StatementChargesSuppressPenaltyAPR“I can seehow thatwould bedifficult”“I’d love tohelp youwith that”Late FeeRemovalTransfertoBanking“I Want to DoEverything ICan to HelpYou With…”Set UpPin“We always valuecustomers whoare keen to giveus their feedback.I will be sure topass on what youhave told me”NewCardDesignExplainResidualInterest“Give me justa minutewhile I figurethis out foryou”“Let meknow if I’mgetting thestory right…”“I EnjoyedSpeaking/Workingwith You Today”CelebrateaVacationStatementBalancePaymentCM AsksAbout theWeather“Is thereanything else,big or small,that I can helpyou withtoday?”“I Am Going toResearch ThisFurther andPlace You Ona Brief Hold”SendTemporaryPassword“Greatquestion,let me findout for you”Resend 2+Statementson 1AccountCM asksabout $1AmazonChargeAsksTheirCreditScoreCMComplimentsYou (helpful,complimentcall, etc.)“IAppreciateYourPatience”“I’m trulysorry to hearabout yourexperience”RedeemCBB for aGift CardAdd anAuthorizedUser“What IKnowAboutThis Is…”“If I’munderstandingyoucorrectly…”VerifySequence& XID“Thank youvery muchfor alertingus aboutthis…”LIRApproved“ThatWouldFrustrateMe, Too”“What IResearchedIs…”BalanceTransferRequestChargeOffTransferVerifyVerbalPasswordMinimumPayment“Your satisfactionmeans everythingto us. Have wecoveredeverything thatyou wanted todiscuss today?”“I KnowThis IsImportantto You”“I Hear HowImportant(situation) is, and IWant to Get Youthe BestInformation”ExplainPaymentAllocationRelateWith aPersonalExperienceGasAuthorizationQuestionLowerCreditLineRequest“I See You’veBeen withDiscover for #Years. That’sa Long Time!”ReviewPendingChargesAsked toRead AllPost-StatementChargesSuppressPenaltyAPR“I can seehow thatwould bedifficult”“I’d love tohelp youwith that”Late FeeRemovalTransfertoBanking“I Want to DoEverything ICan to HelpYou With…”Set UpPin“We always valuecustomers whoare keen to giveus their feedback.I will be sure topass on what youhave told me”NewCardDesignExplainResidualInterest“Give me justa minutewhile I figurethis out foryou”“Let meknow if I’mgetting thestory right…”“I EnjoyedSpeaking/Workingwith You Today”CelebrateaVacationStatementBalancePaymentCM AsksAbout theWeather“Is thereanything else,big or small,that I can helpyou withtoday?”“I Am Going toResearch ThisFurther andPlace You Ona Brief Hold”SendTemporaryPassword“Greatquestion,let me findout for you”Resend 2+Statementson 1AccountCM asksabout $1AmazonChargeAsksTheirCreditScoreCMComplimentsYou (helpful,complimentcall, etc.)“IAppreciateYourPatience”“I’m trulysorry to hearabout yourexperience”RedeemCBB for aGift CardAdd anAuthorizedUser“What IKnowAboutThis Is…”

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “If I’m understanding you correctly…”
  2. Verify Sequence & XID
  3. “Thank you very much for alerting us about this…”
  4. LIR Approved
  5. “That Would Frustrate Me, Too”
  6. “What I Researched Is…”
  7. Balance Transfer Request
  8. Charge Off Transfer
  9. Verify Verbal Password
  10. Minimum Payment
  11. “Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today?”
  12. “I Know This Is Important to You”
  13. “I Hear How Important (situation) is, and I Want to Get You the Best Information”
  14. Explain Payment Allocation
  15. Relate With a Personal Experience
  16. Gas Authorization Question
  17. Lower Credit Line Request
  18. “I See You’ve Been with Discover for # Years. That’s a Long Time!”
  19. Review Pending Charges
  20. Asked to Read All Post-Statement Charges
  21. Suppress Penalty APR
  22. “I can see how that would be difficult”
  23. “I’d love to help you with that”
  24. Late Fee Removal
  25. Transfer to Banking
  26. “I Want to Do Everything I Can to Help You With…”
  27. Set Up Pin
  28. “We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me”
  29. New Card Design
  30. Explain Residual Interest
  31. “Give me just a minute while I figure this out for you”
  32. “Let me know if I’m getting the story right…”
  33. “I Enjoyed Speaking/Working with You Today”
  34. Celebrate a Vacation
  35. Statement Balance Payment
  36. CM Asks About the Weather
  37. “Is there anything else, big or small, that I can help you with today?”
  38. “I Am Going to Research This Further and Place You On a Brief Hold”
  39. Send Temporary Password
  40. “Great question, let me find out for you”
  41. Resend 2+ Statements on 1 Account
  42. CM asks about $1 Amazon Charge
  43. Asks Their Credit Score
  44. CM Compliments You (helpful, compliment call, etc.)
  45. “I Appreciate Your Patience”
  46. “I’m truly sorry to hear about your experience”
  47. Redeem CBB for a Gift Card
  48. Add an Authorized User
  49. “What I Know About This Is…”