(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I Want to Do Everything I Can to Help You With…”
Add an Authorized User
“What I Know About This Is…”
Review Pending Charges
CM asks about $1 Amazon Charge
Asked to Read All Post-Statement Charges
Verify Verbal Password
“If I’m understanding you correctly…”
Balance Transfer Request
“I’m truly sorry to hear about your experience”
Relate With a Personal Experience
“Let me know if I’m getting the story right…”
Explain Residual Interest
Lower Credit Line Request
“We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me”
“I Know This Is Important to You”
“Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today?”
Late Fee Removal
“I Hear How Important (situation) is, and I Want to Get You the Best Information”
Set Up Pin
Redeem CBB for a Gift Card
Send Temporary Password
Resend 2+ Statements on 1 Account
Verify Sequence & XID
Transfer to Banking
“Thank you very much for alerting us about this…”
“Is there anything else, big or small, that I can help you with today?”
Explain Payment Allocation
New Card Design
LIR Approved
“I Enjoyed Speaking/Working with You Today”
Suppress Penalty APR
“I Appreciate Your Patience”
Asks Their Credit Score
CM Asks About the Weather
CM Compliments You (helpful, compliment call, etc.)
Statement Balance Payment
“That Would Frustrate Me, Too”
“I Am Going to Research This Further and Place You On a Brief Hold”
“I’d love to help you with that”
“What I Researched Is…”
“I See You’ve Been with Discover for # Years. That’s a Long Time!”
“I can see how that would be difficult”
“Give me just a minute while I figure this out for you”