Troubleshootany unitFree!De-escalateda callUsedEmpathyCameback ontime frombreak2Send10surveysFree!Properlyused theclosingscriptProvidedfirst callresolutionProvidedfirst callresolutionCameback ontime frombreak1Replied topatty's"Goals"emailadvisecustomerof onlinechatProperlyusedOpeningscriptSend10surveysOffered totroubleshootSend10surveyscongratulateduring apost callUpdateprefmethod ofcommProvidedfirst callresolutionAskedQuestionson chat allshiftwasn'tlate fromlunchDe-escalateda callDe-escalateda callTroubleshootany unitFree!De-escalateda callUsedEmpathyCameback ontime frombreak2Send10surveysFree!Properlyused theclosingscriptProvidedfirst callresolutionProvidedfirst callresolutionCameback ontime frombreak1Replied topatty's"Goals"emailadvisecustomerof onlinechatProperlyusedOpeningscriptSend10surveysOffered totroubleshootSend10surveyscongratulateduring apost callUpdateprefmethod ofcommProvidedfirst callresolutionAskedQuestionson chat allshiftwasn'tlate fromlunchDe-escalateda callDe-escalateda call

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
N
5
I
6
O
7
I
8
B
9
O
10
N
11
G
12
I
13
G
14
G
15
I
16
B
17
B
18
N
19
N
20
B
21
O
22
O
23
G
24
I
  1. G-Trouble shoot any unit
  2. O-Free!
  3. B-De-escalated a call
  4. N-Used Empathy
  5. I-Came back on time from break2
  6. O-Send 10 surveys
  7. I-Free!
  8. B-Properly used the closing script
  9. O-Provided first call resolution
  10. N-Provided first call resolution
  11. G-Came back on time from break1
  12. I-Replied to patty's "Goals" email
  13. G-advise customer of online chat
  14. G-Properly used Opening script
  15. I-Send 10 surveys
  16. B-Offered to trouble shoot
  17. B-Send 10 surveys
  18. N-congratulate during a post call
  19. N-Update pref method of comm
  20. B-Provided first call resolution
  21. O-Asked Questions on chat all shift
  22. O-wasn't late from lunch
  23. G-De-escalated a call
  24. I-De-escalated a call