Used Empathy Send 10 surveys Update pref method of comm Came back on time from break2 De- escalated a call Send 10 surveys Replied to patty's "Goals" email Asked Questions on chat all shift De- escalated a call Provided first call resolution advise customer of online chat wasn't late from lunch Properly used the closing script Came back on time from break1 Properly used Opening script Offered to trouble shoot Provided first call resolution Free! De- escalated a call Free! Send 10 surveys Trouble shoot any unit Provided first call resolution congratulate during a post call Used Empathy Send 10 surveys Update pref method of comm Came back on time from break2 De- escalated a call Send 10 surveys Replied to patty's "Goals" email Asked Questions on chat all shift De- escalated a call Provided first call resolution advise customer of online chat wasn't late from lunch Properly used the closing script Came back on time from break1 Properly used Opening script Offered to trouble shoot Provided first call resolution Free! De- escalated a call Free! Send 10 surveys Trouble shoot any unit Provided first call resolution congratulate during a post call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Used Empathy
O-Send 10 surveys
N-Update pref method of comm
I-Came back on time from break2
B-De-escalated a call
B-Send 10 surveys
I-Replied to patty's "Goals" email
O-Asked Questions on chat all shift
I-De-escalated a call
B-Provided first call resolution
G-advise customer of online chat
O-wasn't late from lunch
B-Properly used the closing script
G-Came back on time from break1
G-Properly used Opening script
B-Offered to trouble shoot
N-Provided first call resolution
I-Free!
G-De-escalated a call
O-Free!
I-Send 10 surveys
G-Trouble shoot any unit
O-Provided first call resolution
N-congratulate during a post call