UsedEmpathyProvidedfirst callresolutionSend10surveysCameback ontime frombreak2ProperlyusedOpeningscriptSend10surveysUpdateprefmethod ofcommProperlyused theclosingscriptProvidedfirst callresolutionDe-escalateda callFree!Troubleshootany unitcongratulateduring apost calladvisecustomerof onlinechatAskedQuestionson chat allshiftOffered totroubleshootSend10surveyswasn'tlate fromlunchFree!Cameback ontime frombreak1Providedfirst callresolutionReplied topatty's"Goals"emailDe-escalateda callDe-escalateda callUsedEmpathyProvidedfirst callresolutionSend10surveysCameback ontime frombreak2ProperlyusedOpeningscriptSend10surveysUpdateprefmethod ofcommProperlyused theclosingscriptProvidedfirst callresolutionDe-escalateda callFree!Troubleshootany unitcongratulateduring apost calladvisecustomerof onlinechatAskedQuestionson chat allshiftOffered totroubleshootSend10surveyswasn'tlate fromlunchFree!Cameback ontime frombreak1Providedfirst callresolutionReplied topatty's"Goals"emailDe-escalateda callDe-escalateda call

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
I
5
G
6
O
7
N
8
B
9
N
10
I
11
O
12
G
13
N
14
G
15
O
16
B
17
I
18
O
19
I
20
G
21
O
22
I
23
B
24
G
  1. N-Used Empathy
  2. B-Provided first call resolution
  3. B-Send 10 surveys
  4. I-Came back on time from break2
  5. G-Properly used Opening script
  6. O-Send 10 surveys
  7. N-Update pref method of comm
  8. B-Properly used the closing script
  9. N-Provided first call resolution
  10. I-De-escalated a call
  11. O-Free!
  12. G-Trouble shoot any unit
  13. N-congratulate during a post call
  14. G-advise customer of online chat
  15. O-Asked Questions on chat all shift
  16. B-Offered to trouble shoot
  17. I-Send 10 surveys
  18. O-wasn't late from lunch
  19. I-Free!
  20. G-Came back on time from break1
  21. O-Provided first call resolution
  22. I-Replied to patty's "Goals" email
  23. B-De-escalated a call
  24. G-De-escalated a call