Updateprefmethod ofcommSend10surveysDe-escalateda callFree!Replied topatty's"Goals"emailProperlyusedOpeningscriptOffered totroubleshootCameback ontime frombreak1Cameback ontime frombreak2Troubleshootany unitAskedQuestionson chat allshiftwasn'tlate fromlunchcongratulateduring apost callSend10surveysProvidedfirst callresolutionSend10surveysFree!advisecustomerof onlinechatDe-escalateda callUsedEmpathyProvidedfirst callresolutionProperlyused theclosingscriptDe-escalateda callProvidedfirst callresolutionUpdateprefmethod ofcommSend10surveysDe-escalateda callFree!Replied topatty's"Goals"emailProperlyusedOpeningscriptOffered totroubleshootCameback ontime frombreak1Cameback ontime frombreak2Troubleshootany unitAskedQuestionson chat allshiftwasn'tlate fromlunchcongratulateduring apost callSend10surveysProvidedfirst callresolutionSend10surveysFree!advisecustomerof onlinechatDe-escalateda callUsedEmpathyProvidedfirst callresolutionProperlyused theclosingscriptDe-escalateda callProvidedfirst callresolution

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
I
5
I
6
G
7
B
8
G
9
I
10
G
11
O
12
O
13
N
14
B
15
N
16
I
17
O
18
G
19
B
20
N
21
B
22
B
23
I
24
O
  1. N-Update pref method of comm
  2. O-Send 10 surveys
  3. G-De-escalated a call
  4. I-Free!
  5. I-Replied to patty's "Goals" email
  6. G-Properly used Opening script
  7. B-Offered to trouble shoot
  8. G-Came back on time from break1
  9. I-Came back on time from break2
  10. G-Trouble shoot any unit
  11. O-Asked Questions on chat all shift
  12. O-wasn't late from lunch
  13. N-congratulate during a post call
  14. B-Send 10 surveys
  15. N-Provided first call resolution
  16. I-Send 10 surveys
  17. O-Free!
  18. G-advise customer of online chat
  19. B-De-escalated a call
  20. N-Used Empathy
  21. B-Provided first call resolution
  22. B-Properly used the closing script
  23. I-De-escalated a call
  24. O-Provided first call resolution