AskedQuestionson chat allshiftTroubleshootany unitProperlyused theclosingscriptOffered totroubleshootwasn'tlate fromlunchFree!Cameback ontime frombreak1De-escalateda callSend10surveysSend10surveysSend10surveysProperlyusedOpeningscriptDe-escalateda callUsedEmpathyDe-escalateda callCameback ontime frombreak2Providedfirst callresolutionReplied topatty's"Goals"emailProvidedfirst callresolutionadvisecustomerof onlinechatUpdateprefmethod ofcommcongratulateduring apost callProvidedfirst callresolutionFree!AskedQuestionson chat allshiftTroubleshootany unitProperlyused theclosingscriptOffered totroubleshootwasn'tlate fromlunchFree!Cameback ontime frombreak1De-escalateda callSend10surveysSend10surveysSend10surveysProperlyusedOpeningscriptDe-escalateda callUsedEmpathyDe-escalateda callCameback ontime frombreak2Providedfirst callresolutionReplied topatty's"Goals"emailProvidedfirst callresolutionadvisecustomerof onlinechatUpdateprefmethod ofcommcongratulateduring apost callProvidedfirst callresolutionFree!

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
B
5
O
6
I
7
G
8
I
9
O
10
B
11
I
12
G
13
B
14
N
15
G
16
I
17
B
18
I
19
O
20
G
21
N
22
N
23
N
24
O
  1. O-Asked Questions on chat all shift
  2. G-Trouble shoot any unit
  3. B-Properly used the closing script
  4. B-Offered to trouble shoot
  5. O-wasn't late from lunch
  6. I-Free!
  7. G-Came back on time from break1
  8. I-De-escalated a call
  9. O-Send 10 surveys
  10. B-Send 10 surveys
  11. I-Send 10 surveys
  12. G-Properly used Opening script
  13. B-De-escalated a call
  14. N-Used Empathy
  15. G-De-escalated a call
  16. I-Came back on time from break2
  17. B-Provided first call resolution
  18. I-Replied to patty's "Goals" email
  19. O-Provided first call resolution
  20. G-advise customer of online chat
  21. N-Update pref method of comm
  22. N-congratulate during a post call
  23. N-Provided first call resolution
  24. O-Free!