Free!Send10surveysUpdateprefmethod ofcommFree!Providedfirst callresolutionCameback ontime frombreak2Cameback ontime frombreak1Troubleshootany unitProvidedfirst callresolutionOffered totroubleshootUsedEmpathyDe-escalateda callProvidedfirst callresolutionAskedQuestionson chat allshiftcongratulateduring apost callReplied topatty's"Goals"emailSend10surveysDe-escalateda callProperlyusedOpeningscriptSend10surveysProperlyused theclosingscriptwasn'tlate fromlunchDe-escalateda calladvisecustomerof onlinechatFree!Send10surveysUpdateprefmethod ofcommFree!Providedfirst callresolutionCameback ontime frombreak2Cameback ontime frombreak1Troubleshootany unitProvidedfirst callresolutionOffered totroubleshootUsedEmpathyDe-escalateda callProvidedfirst callresolutionAskedQuestionson chat allshiftcongratulateduring apost callReplied topatty's"Goals"emailSend10surveysDe-escalateda callProperlyusedOpeningscriptSend10surveysProperlyused theclosingscriptwasn'tlate fromlunchDe-escalateda calladvisecustomerof onlinechat

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
I
5
N
6
I
7
G
8
G
9
O
10
B
11
N
12
G
13
B
14
O
15
N
16
I
17
I
18
I
19
G
20
O
21
B
22
O
23
B
24
G
  1. O-Free!
  2. B-Send 10 surveys
  3. N-Update pref method of comm
  4. I-Free!
  5. N-Provided first call resolution
  6. I-Came back on time from break2
  7. G-Came back on time from break1
  8. G-Trouble shoot any unit
  9. O-Provided first call resolution
  10. B-Offered to trouble shoot
  11. N-Used Empathy
  12. G-De-escalated a call
  13. B-Provided first call resolution
  14. O-Asked Questions on chat all shift
  15. N-congratulate during a post call
  16. I-Replied to patty's "Goals" email
  17. I-Send 10 surveys
  18. I-De-escalated a call
  19. G-Properly used Opening script
  20. O-Send 10 surveys
  21. B-Properly used the closing script
  22. O-wasn't late from lunch
  23. B-De-escalated a call
  24. G-advise customer of online chat