congratulateduring apost callSend10surveysDe-escalateda callwasn'tlate fromlunchProvidedfirst callresolutionFree!ProperlyusedOpeningscriptCameback ontime frombreak1Troubleshootany unitCameback ontime frombreak2Free!Send10surveysAskedQuestionson chat allshiftSend10surveysDe-escalateda calladvisecustomerof onlinechatProperlyused theclosingscriptReplied topatty's"Goals"emailUsedEmpathyUpdateprefmethod ofcommOffered totroubleshootProvidedfirst callresolutionProvidedfirst callresolutionDe-escalateda call

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
O
5
O
6
I
7
G
8
G
9
G
10
I
11
O
12
I
13
O
14
B
15
B
16
G
17
B
18
I
19
N
20
N
21
B
22
B
23
N
24
I
  1. N-congratulate during a post call
  2. O-Send 10 surveys
  3. G-De-escalated a call
  4. O-wasn't late from lunch
  5. O-Provided first call resolution
  6. I-Free!
  7. G-Properly used Opening script
  8. G-Came back on time from break1
  9. G-Trouble shoot any unit
  10. I-Came back on time from break2
  11. O-Free!
  12. I-Send 10 surveys
  13. O-Asked Questions on chat all shift
  14. B-Send 10 surveys
  15. B-De-escalated a call
  16. G-advise customer of online chat
  17. B-Properly used the closing script
  18. I-Replied to patty's "Goals" email
  19. N-Used Empathy
  20. N-Update pref method of comm
  21. B-Offered to trouble shoot
  22. B-Provided first call resolution
  23. N-Provided first call resolution
  24. I-De-escalated a call