Offered totroubleshootDe-escalateda callCameback ontime frombreak2AskedQuestionson chat allshiftSend10surveysFree!Replied topatty's"Goals"emailProperlyused theclosingscriptSend10surveysCameback ontime frombreak1De-escalateda callSend10surveysUsedEmpathyProperlyusedOpeningscriptProvidedfirst callresolutionDe-escalateda callProvidedfirst callresolutioncongratulateduring apost callFree!wasn'tlate fromlunchProvidedfirst callresolutionTroubleshootany unitadvisecustomerof onlinechatUpdateprefmethod ofcommOffered totroubleshootDe-escalateda callCameback ontime frombreak2AskedQuestionson chat allshiftSend10surveysFree!Replied topatty's"Goals"emailProperlyused theclosingscriptSend10surveysCameback ontime frombreak1De-escalateda callSend10surveysUsedEmpathyProperlyusedOpeningscriptProvidedfirst callresolutionDe-escalateda callProvidedfirst callresolutioncongratulateduring apost callFree!wasn'tlate fromlunchProvidedfirst callresolutionTroubleshootany unitadvisecustomerof onlinechatUpdateprefmethod ofcomm

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
O
5
I
6
O
7
I
8
B
9
O
10
G
11
I
12
B
13
N
14
G
15
B
16
B
17
O
18
N
19
I
20
O
21
N
22
G
23
G
24
N
  1. B-Offered to trouble shoot
  2. G-De-escalated a call
  3. I-Came back on time from break2
  4. O-Asked Questions on chat all shift
  5. I-Send 10 surveys
  6. O-Free!
  7. I-Replied to patty's "Goals" email
  8. B-Properly used the closing script
  9. O-Send 10 surveys
  10. G-Came back on time from break1
  11. I-De-escalated a call
  12. B-Send 10 surveys
  13. N-Used Empathy
  14. G-Properly used Opening script
  15. B-Provided first call resolution
  16. B-De-escalated a call
  17. O-Provided first call resolution
  18. N-congratulate during a post call
  19. I-Free!
  20. O-wasn't late from lunch
  21. N-Provided first call resolution
  22. G-Trouble shoot any unit
  23. G-advise customer of online chat
  24. N-Update pref method of comm