AskedQuestionson chat allshiftwasn'tlate fromlunchProvidedfirst callresolutionFree!De-escalateda callCameback ontime frombreak2Cameback ontime frombreak1Send10surveysReplied topatty's"Goals"emailSend10surveysFree!Offered totroubleshootadvisecustomerof onlinechatUsedEmpathyProvidedfirst callresolutionSend10surveysProperlyusedOpeningscriptProvidedfirst callresolutionDe-escalateda callUpdateprefmethod ofcommcongratulateduring apost callDe-escalateda callProperlyused theclosingscriptTroubleshootany unitAskedQuestionson chat allshiftwasn'tlate fromlunchProvidedfirst callresolutionFree!De-escalateda callCameback ontime frombreak2Cameback ontime frombreak1Send10surveysReplied topatty's"Goals"emailSend10surveysFree!Offered totroubleshootadvisecustomerof onlinechatUsedEmpathyProvidedfirst callresolutionSend10surveysProperlyusedOpeningscriptProvidedfirst callresolutionDe-escalateda callUpdateprefmethod ofcommcongratulateduring apost callDe-escalateda callProperlyused theclosingscriptTroubleshootany unit

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
O
5
I
6
I
7
G
8
B
9
I
10
O
11
I
12
B
13
G
14
N
15
B
16
I
17
G
18
N
19
G
20
N
21
N
22
B
23
B
24
G
  1. O-Asked Questions on chat all shift
  2. O-wasn't late from lunch
  3. O-Provided first call resolution
  4. O-Free!
  5. I-De-escalated a call
  6. I-Came back on time from break2
  7. G-Came back on time from break1
  8. B-Send 10 surveys
  9. I-Replied to patty's "Goals" email
  10. O-Send 10 surveys
  11. I-Free!
  12. B-Offered to trouble shoot
  13. G-advise customer of online chat
  14. N-Used Empathy
  15. B-Provided first call resolution
  16. I-Send 10 surveys
  17. G-Properly used Opening script
  18. N-Provided first call resolution
  19. G-De-escalated a call
  20. N-Update pref method of comm
  21. N-congratulate during a post call
  22. B-De-escalated a call
  23. B-Properly used the closing script
  24. G-Trouble shoot any unit