Free!AskedQuestionson chat allshiftProvidedfirst callresolutionSend10surveysadvisecustomerof onlinechatUsedEmpathyDe-escalateda callProperlyusedOpeningscriptwasn'tlate fromlunchFree!De-escalateda callDe-escalateda callCameback ontime frombreak2Providedfirst callresolutioncongratulateduring apost callReplied topatty's"Goals"emailProvidedfirst callresolutionUpdateprefmethod ofcommOffered totroubleshootSend10surveysTroubleshootany unitProperlyused theclosingscriptCameback ontime frombreak1Send10surveysFree!AskedQuestionson chat allshiftProvidedfirst callresolutionSend10surveysadvisecustomerof onlinechatUsedEmpathyDe-escalateda callProperlyusedOpeningscriptwasn'tlate fromlunchFree!De-escalateda callDe-escalateda callCameback ontime frombreak2Providedfirst callresolutioncongratulateduring apost callReplied topatty's"Goals"emailProvidedfirst callresolutionUpdateprefmethod ofcommOffered totroubleshootSend10surveysTroubleshootany unitProperlyused theclosingscriptCameback ontime frombreak1Send10surveys

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
B
5
G
6
N
7
G
8
G
9
O
10
I
11
B
12
I
13
I
14
B
15
N
16
I
17
O
18
N
19
B
20
O
21
G
22
B
23
G
24
I
  1. O-Free!
  2. O-Asked Questions on chat all shift
  3. N-Provided first call resolution
  4. B-Send 10 surveys
  5. G-advise customer of online chat
  6. N-Used Empathy
  7. G-De-escalated a call
  8. G-Properly used Opening script
  9. O-wasn't late from lunch
  10. I-Free!
  11. B-De-escalated a call
  12. I-De-escalated a call
  13. I-Came back on time from break2
  14. B-Provided first call resolution
  15. N-congratulate during a post call
  16. I-Replied to patty's "Goals" email
  17. O-Provided first call resolution
  18. N-Update pref method of comm
  19. B-Offered to trouble shoot
  20. O-Send 10 surveys
  21. G-Trouble shoot any unit
  22. B-Properly used the closing script
  23. G-Came back on time from break1
  24. I-Send 10 surveys