Properlyused theclosingscriptProvidedfirst callresolutionCameback ontime frombreak2Updateprefmethod ofcommSend10surveysOffered totroubleshootDe-escalateda callFree!Send10surveysSend10surveysAskedQuestionson chat allshiftadvisecustomerof onlinechatCameback ontime frombreak1Providedfirst callresolutionDe-escalateda callProperlyusedOpeningscriptReplied topatty's"Goals"emailFree!De-escalateda callwasn'tlate fromlunchUsedEmpathyProvidedfirst callresolutioncongratulateduring apost callTroubleshootany unitProperlyused theclosingscriptProvidedfirst callresolutionCameback ontime frombreak2Updateprefmethod ofcommSend10surveysOffered totroubleshootDe-escalateda callFree!Send10surveysSend10surveysAskedQuestionson chat allshiftadvisecustomerof onlinechatCameback ontime frombreak1Providedfirst callresolutionDe-escalateda callProperlyusedOpeningscriptReplied topatty's"Goals"emailFree!De-escalateda callwasn'tlate fromlunchUsedEmpathyProvidedfirst callresolutioncongratulateduring apost callTroubleshootany unit

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
N
5
I
6
B
7
B
8
I
9
O
10
B
11
O
12
G
13
G
14
O
15
I
16
G
17
I
18
O
19
G
20
O
21
N
22
N
23
N
24
G
  1. B-Properly used the closing script
  2. B-Provided first call resolution
  3. I-Came back on time from break2
  4. N-Update pref method of comm
  5. I-Send 10 surveys
  6. B-Offered to trouble shoot
  7. B-De-escalated a call
  8. I-Free!
  9. O-Send 10 surveys
  10. B-Send 10 surveys
  11. O-Asked Questions on chat all shift
  12. G-advise customer of online chat
  13. G-Came back on time from break1
  14. O-Provided first call resolution
  15. I-De-escalated a call
  16. G-Properly used Opening script
  17. I-Replied to patty's "Goals" email
  18. O-Free!
  19. G-De-escalated a call
  20. O-wasn't late from lunch
  21. N-Used Empathy
  22. N-Provided first call resolution
  23. N-congratulate during a post call
  24. G-Trouble shoot any unit