Send10surveysOffered totroubleshootFree!ProperlyusedOpeningscriptUsedEmpathyCameback ontime frombreak1Troubleshootany unitwasn'tlate fromlunchUpdateprefmethod ofcommFree!Cameback ontime frombreak2Replied topatty's"Goals"emailProvidedfirst callresolutionSend10surveyscongratulateduring apost callDe-escalateda callProperlyused theclosingscriptadvisecustomerof onlinechatDe-escalateda callAskedQuestionson chat allshiftSend10surveysDe-escalateda callProvidedfirst callresolutionProvidedfirst callresolutionSend10surveysOffered totroubleshootFree!ProperlyusedOpeningscriptUsedEmpathyCameback ontime frombreak1Troubleshootany unitwasn'tlate fromlunchUpdateprefmethod ofcommFree!Cameback ontime frombreak2Replied topatty's"Goals"emailProvidedfirst callresolutionSend10surveyscongratulateduring apost callDe-escalateda callProperlyused theclosingscriptadvisecustomerof onlinechatDe-escalateda callAskedQuestionson chat allshiftSend10surveysDe-escalateda callProvidedfirst callresolutionProvidedfirst callresolution

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
N
6
G
7
G
8
O
9
N
10
I
11
I
12
I
13
N
14
I
15
N
16
G
17
B
18
G
19
I
20
O
21
B
22
B
23
B
24
O
  1. O-Send 10 surveys
  2. B-Offered to trouble shoot
  3. O-Free!
  4. G-Properly used Opening script
  5. N-Used Empathy
  6. G-Came back on time from break1
  7. G-Trouble shoot any unit
  8. O-wasn't late from lunch
  9. N-Update pref method of comm
  10. I-Free!
  11. I-Came back on time from break2
  12. I-Replied to patty's "Goals" email
  13. N-Provided first call resolution
  14. I-Send 10 surveys
  15. N-congratulate during a post call
  16. G-De-escalated a call
  17. B-Properly used the closing script
  18. G-advise customer of online chat
  19. I-De-escalated a call
  20. O-Asked Questions on chat all shift
  21. B-Send 10 surveys
  22. B-De-escalated a call
  23. B-Provided first call resolution
  24. O-Provided first call resolution