advisecustomerof onlinechatProvidedfirst callresolutionSend10surveysProvidedfirst callresolutionProperlyusedOpeningscriptDe-escalateda callReplied topatty's"Goals"emailUsedEmpathyFree!De-escalateda callProvidedfirst callresolutionCameback ontime frombreak2AskedQuestionson chat allshiftTroubleshootany unitcongratulateduring apost callDe-escalateda callSend10surveysCameback ontime frombreak1Offered totroubleshootUpdateprefmethod ofcommwasn'tlate fromlunchSend10surveysProperlyused theclosingscriptFree!advisecustomerof onlinechatProvidedfirst callresolutionSend10surveysProvidedfirst callresolutionProperlyusedOpeningscriptDe-escalateda callReplied topatty's"Goals"emailUsedEmpathyFree!De-escalateda callProvidedfirst callresolutionCameback ontime frombreak2AskedQuestionson chat allshiftTroubleshootany unitcongratulateduring apost callDe-escalateda callSend10surveysCameback ontime frombreak1Offered totroubleshootUpdateprefmethod ofcommwasn'tlate fromlunchSend10surveysProperlyused theclosingscriptFree!

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
B
5
G
6
B
7
I
8
N
9
O
10
G
11
O
12
I
13
O
14
G
15
N
16
I
17
B
18
G
19
B
20
N
21
O
22
O
23
B
24
I
  1. G-advise customer of online chat
  2. N-Provided first call resolution
  3. I-Send 10 surveys
  4. B-Provided first call resolution
  5. G-Properly used Opening script
  6. B-De-escalated a call
  7. I-Replied to patty's "Goals" email
  8. N-Used Empathy
  9. O-Free!
  10. G-De-escalated a call
  11. O-Provided first call resolution
  12. I-Came back on time from break2
  13. O-Asked Questions on chat all shift
  14. G-Trouble shoot any unit
  15. N-congratulate during a post call
  16. I-De-escalated a call
  17. B-Send 10 surveys
  18. G-Came back on time from break1
  19. B-Offered to trouble shoot
  20. N-Update pref method of comm
  21. O-wasn't late from lunch
  22. O-Send 10 surveys
  23. B-Properly used the closing script
  24. I-Free!