Free! Asked Questions on chat all shift Provided first call resolution Send 10 surveys advise customer of online chat Used Empathy De- escalated a call Properly used Opening script wasn't late from lunch Free! De- escalated a call De- escalated a call Came back on time from break2 Provided first call resolution congratulate during a post call Replied to patty's "Goals" email Provided first call resolution Update pref method of comm Offered to trouble shoot Send 10 surveys Trouble shoot any unit Properly used the closing script Came back on time from break1 Send 10 surveys Free! Asked Questions on chat all shift Provided first call resolution Send 10 surveys advise customer of online chat Used Empathy De- escalated a call Properly used Opening script wasn't late from lunch Free! De- escalated a call De- escalated a call Came back on time from break2 Provided first call resolution congratulate during a post call Replied to patty's "Goals" email Provided first call resolution Update pref method of comm Offered to trouble shoot Send 10 surveys Trouble shoot any unit Properly used the closing script Came back on time from break1 Send 10 surveys
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Free!
O-Asked Questions on chat all shift
N-Provided first call resolution
B-Send 10 surveys
G-advise customer of online chat
N-Used Empathy
G-De-escalated a call
G-Properly used Opening script
O-wasn't late from lunch
I-Free!
B-De-escalated a call
I-De-escalated a call
I-Came back on time from break2
B-Provided first call resolution
N-congratulate during a post call
I-Replied to patty's "Goals" email
O-Provided first call resolution
N-Update pref method of comm
B-Offered to trouble shoot
O-Send 10 surveys
G-Trouble shoot any unit
B-Properly used the closing script
G-Came back on time from break1
I-Send 10 surveys