Troubleshootany unitProvidedfirst callresolutionProperlyusedOpeningscriptUsedEmpathyFree!congratulateduring apost callCameback ontime frombreak2Updateprefmethod ofcommSend10surveysDe-escalateda callReplied topatty's"Goals"emailSend10surveysOffered totroubleshootProvidedfirst callresolutionSend10surveysAskedQuestionson chat allshiftadvisecustomerof onlinechatDe-escalateda callDe-escalateda callProperlyused theclosingscriptProvidedfirst callresolutionwasn'tlate fromlunchCameback ontime frombreak1Free!Troubleshootany unitProvidedfirst callresolutionProperlyusedOpeningscriptUsedEmpathyFree!congratulateduring apost callCameback ontime frombreak2Updateprefmethod ofcommSend10surveysDe-escalateda callReplied topatty's"Goals"emailSend10surveysOffered totroubleshootProvidedfirst callresolutionSend10surveysAskedQuestionson chat allshiftadvisecustomerof onlinechatDe-escalateda callDe-escalateda callProperlyused theclosingscriptProvidedfirst callresolutionwasn'tlate fromlunchCameback ontime frombreak1Free!

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
N
5
O
6
N
7
I
8
N
9
O
10
I
11
I
12
I
13
B
14
B
15
B
16
O
17
G
18
G
19
B
20
B
21
N
22
O
23
G
24
I
  1. G-Trouble shoot any unit
  2. O-Provided first call resolution
  3. G-Properly used Opening script
  4. N-Used Empathy
  5. O-Free!
  6. N-congratulate during a post call
  7. I-Came back on time from break2
  8. N-Update pref method of comm
  9. O-Send 10 surveys
  10. I-De-escalated a call
  11. I-Replied to patty's "Goals" email
  12. I-Send 10 surveys
  13. B-Offered to trouble shoot
  14. B-Provided first call resolution
  15. B-Send 10 surveys
  16. O-Asked Questions on chat all shift
  17. G-advise customer of online chat
  18. G-De-escalated a call
  19. B-De-escalated a call
  20. B-Properly used the closing script
  21. N-Provided first call resolution
  22. O-wasn't late from lunch
  23. G-Came back on time from break1
  24. I-Free!