Cameback ontime frombreak1Offered totroubleshootProperlyusedOpeningscriptcongratulateduring apost callwasn'tlate fromlunchUsedEmpathyProperlyused theclosingscriptDe-escalateda callSend10surveysTroubleshootany unitProvidedfirst callresolutionUpdateprefmethod ofcommCameback ontime frombreak2AskedQuestionson chat allshiftadvisecustomerof onlinechatReplied topatty's"Goals"emailDe-escalateda callProvidedfirst callresolutionSend10surveysSend10surveysProvidedfirst callresolutionFree!De-escalateda callFree!Cameback ontime frombreak1Offered totroubleshootProperlyusedOpeningscriptcongratulateduring apost callwasn'tlate fromlunchUsedEmpathyProperlyused theclosingscriptDe-escalateda callSend10surveysTroubleshootany unitProvidedfirst callresolutionUpdateprefmethod ofcommCameback ontime frombreak2AskedQuestionson chat allshiftadvisecustomerof onlinechatReplied topatty's"Goals"emailDe-escalateda callProvidedfirst callresolutionSend10surveysSend10surveysProvidedfirst callresolutionFree!De-escalateda callFree!

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
G
4
N
5
O
6
N
7
B
8
B
9
B
10
G
11
N
12
N
13
I
14
O
15
G
16
I
17
G
18
O
19
I
20
O
21
B
22
I
23
I
24
O
  1. G-Came back on time from break1
  2. B-Offered to trouble shoot
  3. G-Properly used Opening script
  4. N-congratulate during a post call
  5. O-wasn't late from lunch
  6. N-Used Empathy
  7. B-Properly used the closing script
  8. B-De-escalated a call
  9. B-Send 10 surveys
  10. G-Trouble shoot any unit
  11. N-Provided first call resolution
  12. N-Update pref method of comm
  13. I-Came back on time from break2
  14. O-Asked Questions on chat all shift
  15. G-advise customer of online chat
  16. I-Replied to patty's "Goals" email
  17. G-De-escalated a call
  18. O-Provided first call resolution
  19. I-Send 10 surveys
  20. O-Send 10 surveys
  21. B-Provided first call resolution
  22. I-Free!
  23. I-De-escalated a call
  24. O-Free!