UsedEmpathySend10surveysUpdateprefmethod ofcommCameback ontime frombreak2De-escalateda callSend10surveysReplied topatty's"Goals"emailAskedQuestionson chat allshiftDe-escalateda callProvidedfirst callresolutionadvisecustomerof onlinechatwasn'tlate fromlunchProperlyused theclosingscriptCameback ontime frombreak1ProperlyusedOpeningscriptOffered totroubleshootProvidedfirst callresolutionFree!De-escalateda callFree!Send10surveysTroubleshootany unitProvidedfirst callresolutioncongratulateduring apost callUsedEmpathySend10surveysUpdateprefmethod ofcommCameback ontime frombreak2De-escalateda callSend10surveysReplied topatty's"Goals"emailAskedQuestionson chat allshiftDe-escalateda callProvidedfirst callresolutionadvisecustomerof onlinechatwasn'tlate fromlunchProperlyused theclosingscriptCameback ontime frombreak1ProperlyusedOpeningscriptOffered totroubleshootProvidedfirst callresolutionFree!De-escalateda callFree!Send10surveysTroubleshootany unitProvidedfirst callresolutioncongratulateduring apost call

Everything Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
I
5
B
6
B
7
I
8
O
9
I
10
B
11
G
12
O
13
B
14
G
15
G
16
B
17
N
18
I
19
G
20
O
21
I
22
G
23
O
24
N
  1. N-Used Empathy
  2. O-Send 10 surveys
  3. N-Update pref method of comm
  4. I-Came back on time from break2
  5. B-De-escalated a call
  6. B-Send 10 surveys
  7. I-Replied to patty's "Goals" email
  8. O-Asked Questions on chat all shift
  9. I-De-escalated a call
  10. B-Provided first call resolution
  11. G-advise customer of online chat
  12. O-wasn't late from lunch
  13. B-Properly used the closing script
  14. G-Came back on time from break1
  15. G-Properly used Opening script
  16. B-Offered to trouble shoot
  17. N-Provided first call resolution
  18. I-Free!
  19. G-De-escalated a call
  20. O-Free!
  21. I-Send 10 surveys
  22. G-Trouble shoot any unit
  23. O-Provided first call resolution
  24. N-congratulate during a post call