If I were inyour position, Iwould feel thesame way.If I’munderstandingyoucorrectly…If I skipanythingimportant,please stop meand let meknow.Give me just aminute/secondwhile I figurethis out foryou.That’sawesome/great!You canconsider....How can Imake thisprocesseasier foryou?Personally,I wouldrecommendyou to…You mightfind thesehelp pagesvery helpful.I would beasking thesamequestions asyou are.Is thereanything else,big or small,that I can helpyou with today?You aretotallyright.I really want tohelp here. Doyou mind if Iask you a fewmorequestions?What wouldbe the best-casescenario foryou?How doyou feelabout...I wouldcome tothe sameconclusion.I think you’llfind it’smuch easierif you do....I see you’vebeen witheBay for _years. That’s along time!Let meknow if I’mgetting thestory right…Thank youforremainingso positive.Thanksfor waitingthis out.I want to thankyou for takingthe time tospeak with metoday.Brilliant! I’mglad we areon the samepage…I canfix that.If I were inyour position, Iwould feel thesame way.If I’munderstandingyoucorrectly…If I skipanythingimportant,please stop meand let meknow.Give me just aminute/secondwhile I figurethis out foryou.That’sawesome/great!You canconsider....How can Imake thisprocesseasier foryou?Personally,I wouldrecommendyou to…You mightfind thesehelp pagesvery helpful.I would beasking thesamequestions asyou are.Is thereanything else,big or small,that I can helpyou with today?You aretotallyright.I really want tohelp here. Doyou mind if Iask you a fewmorequestions?What wouldbe the best-casescenario foryou?How doyou feelabout...I wouldcome tothe sameconclusion.I think you’llfind it’smuch easierif you do....I see you’vebeen witheBay for _years. That’s along time!Let meknow if I’mgetting thestory right…Thank youforremainingso positive.Thanksfor waitingthis out.I want to thankyou for takingthe time tospeak with metoday.Brilliant! I’mglad we areon the samepage…I canfix that.

Customer service lingo bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I would feel the same way.
  2. If I’m understanding you correctly…
  3. If I skip anything important, please stop me and let me know.
  4. Give me just a minute/second while I figure this out for you.
  5. That’s awesome/great!
  6. You can consider....
  7. How can I make this process easier for you?
  8. Personally, I would recommend you to…
  9. You might find these help pages very helpful.
  10. I would be asking the same questions as you are.
  11. Is there anything else, big or small, that I can help you with today?
  12. You are totally right.
  13. I really want to help here. Do you mind if I ask you a few more questions?
  14. What would be the best-case scenario for you?
  15. How do you feel about...
  16. I would come to the same conclusion.
  17. I think you’ll find it’s much easier if you do....
  18. I see you’ve been with eBay for _ years. That’s a long time!
  19. Let me know if I’m getting the story right…
  20. Thank you for remaining so positive.
  21. Thanks for waiting this out.
  22. I want to thank you for taking the time to speak with me today.
  23. Brilliant! I’m glad we are on the same page…
  24. I can fix that.