If I’munderstandingyoucorrectly…Is thereanything else,big or small,that I can helpyou with today?How doyou feelabout...I want to thankyou for takingthe time tospeak with metoday.You canconsider....Brilliant! I’mglad we areon the samepage…You aretotallyright.That’sawesome/great!I would beasking thesamequestions asyou are.You mightfind thesehelp pagesvery helpful.Thank youforremainingso positive.What wouldbe the best-casescenario foryou?If I were inyour position, Iwould feel thesame way.I canfix that.If I skipanythingimportant,please stop meand let meknow.Thanksfor waitingthis out.I think you’llfind it’smuch easierif you do....How can Imake thisprocesseasier foryou?Give me just aminute/secondwhile I figurethis out foryou.I see you’vebeen witheBay for _years. That’s along time!Let meknow if I’mgetting thestory right…I really want tohelp here. Doyou mind if Iask you a fewmorequestions?I wouldcome tothe sameconclusion.Personally,I wouldrecommendyou to…If I’munderstandingyoucorrectly…Is thereanything else,big or small,that I can helpyou with today?How doyou feelabout...I want to thankyou for takingthe time tospeak with metoday.You canconsider....Brilliant! I’mglad we areon the samepage…You aretotallyright.That’sawesome/great!I would beasking thesamequestions asyou are.You mightfind thesehelp pagesvery helpful.Thank youforremainingso positive.What wouldbe the best-casescenario foryou?If I were inyour position, Iwould feel thesame way.I canfix that.If I skipanythingimportant,please stop meand let meknow.Thanksfor waitingthis out.I think you’llfind it’smuch easierif you do....How can Imake thisprocesseasier foryou?Give me just aminute/secondwhile I figurethis out foryou.I see you’vebeen witheBay for _years. That’s along time!Let meknow if I’mgetting thestory right…I really want tohelp here. Doyou mind if Iask you a fewmorequestions?I wouldcome tothe sameconclusion.Personally,I wouldrecommendyou to…

Customer service lingo bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I’m understanding you correctly…
  2. Is there anything else, big or small, that I can help you with today?
  3. How do you feel about...
  4. I want to thank you for taking the time to speak with me today.
  5. You can consider....
  6. Brilliant! I’m glad we are on the same page…
  7. You are totally right.
  8. That’s awesome/great!
  9. I would be asking the same questions as you are.
  10. You might find these help pages very helpful.
  11. Thank you for remaining so positive.
  12. What would be the best-case scenario for you?
  13. If I were in your position, I would feel the same way.
  14. I can fix that.
  15. If I skip anything important, please stop me and let me know.
  16. Thanks for waiting this out.
  17. I think you’ll find it’s much easier if you do....
  18. How can I make this process easier for you?
  19. Give me just a minute/second while I figure this out for you.
  20. I see you’ve been with eBay for _ years. That’s a long time!
  21. Let me know if I’m getting the story right…
  22. I really want to help here. Do you mind if I ask you a few more questions?
  23. I would come to the same conclusion.
  24. Personally, I would recommend you to…