I want to thankyou for takingthe time tospeak with metoday.If I’munderstandingyoucorrectly…How doyou feelabout...If I were inyour position, Iwould feel thesame way.You aretotallyright.I really want tohelp here. Doyou mind if Iask you a fewmorequestions?Let meknow if I’mgetting thestory right…Thank youforremainingso positive.Is thereanything else,big or small,that I can helpyou with today?I wouldcome tothe sameconclusion.I would beasking thesamequestions asyou are.Give me just aminute/secondwhile I figurethis out foryou.I canfix that.You mightfind thesehelp pagesvery helpful.How can Imake thisprocesseasier foryou?If I skipanythingimportant,please stop meand let meknow.I think you’llfind it’smuch easierif you do....Brilliant! I’mglad we areon the samepage…What wouldbe the best-casescenario foryou?Personally,I wouldrecommendyou to…Thanksfor waitingthis out.You canconsider....That’sawesome/great!I see you’vebeen witheBay for _years. That’s along time!I want to thankyou for takingthe time tospeak with metoday.If I’munderstandingyoucorrectly…How doyou feelabout...If I were inyour position, Iwould feel thesame way.You aretotallyright.I really want tohelp here. Doyou mind if Iask you a fewmorequestions?Let meknow if I’mgetting thestory right…Thank youforremainingso positive.Is thereanything else,big or small,that I can helpyou with today?I wouldcome tothe sameconclusion.I would beasking thesamequestions asyou are.Give me just aminute/secondwhile I figurethis out foryou.I canfix that.You mightfind thesehelp pagesvery helpful.How can Imake thisprocesseasier foryou?If I skipanythingimportant,please stop meand let meknow.I think you’llfind it’smuch easierif you do....Brilliant! I’mglad we areon the samepage…What wouldbe the best-casescenario foryou?Personally,I wouldrecommendyou to…Thanksfor waitingthis out.You canconsider....That’sawesome/great!I see you’vebeen witheBay for _years. That’s along time!

Customer service lingo bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I want to thank you for taking the time to speak with me today.
  2. If I’m understanding you correctly…
  3. How do you feel about...
  4. If I were in your position, I would feel the same way.
  5. You are totally right.
  6. I really want to help here. Do you mind if I ask you a few more questions?
  7. Let me know if I’m getting the story right…
  8. Thank you for remaining so positive.
  9. Is there anything else, big or small, that I can help you with today?
  10. I would come to the same conclusion.
  11. I would be asking the same questions as you are.
  12. Give me just a minute/second while I figure this out for you.
  13. I can fix that.
  14. You might find these help pages very helpful.
  15. How can I make this process easier for you?
  16. If I skip anything important, please stop me and let me know.
  17. I think you’ll find it’s much easier if you do....
  18. Brilliant! I’m glad we are on the same page…
  19. What would be the best-case scenario for you?
  20. Personally, I would recommend you to…
  21. Thanks for waiting this out.
  22. You can consider....
  23. That’s awesome/great!
  24. I see you’ve been with eBay for _ years. That’s a long time!