If I’munderstandingyoucorrectly…I really want tohelp here. Doyou mind if Iask you a fewmorequestions?Give me just aminute/secondwhile I figurethis out foryou.You aretotallyright.I wouldcome tothe sameconclusion.How doyou feelabout...I would beasking thesamequestions asyou are.I see you’vebeen witheBay for _years. That’s along time!You mightfind thesehelp pagesvery helpful.I think you’llfind it’smuch easierif you do....Thanksfor waitingthis out.I canfix that.How can Imake thisprocesseasier foryou?That’sawesome/great!Is thereanything else,big or small,that I can helpyou with today?Personally,I wouldrecommendyou to…You canconsider....Let meknow if I’mgetting thestory right…If I skipanythingimportant,please stop meand let meknow.What wouldbe the best-casescenario foryou?If I were inyour position, Iwould feel thesame way.Thank youforremainingso positive.Brilliant! I’mglad we areon the samepage…I want to thankyou for takingthe time tospeak with metoday.If I’munderstandingyoucorrectly…I really want tohelp here. Doyou mind if Iask you a fewmorequestions?Give me just aminute/secondwhile I figurethis out foryou.You aretotallyright.I wouldcome tothe sameconclusion.How doyou feelabout...I would beasking thesamequestions asyou are.I see you’vebeen witheBay for _years. That’s along time!You mightfind thesehelp pagesvery helpful.I think you’llfind it’smuch easierif you do....Thanksfor waitingthis out.I canfix that.How can Imake thisprocesseasier foryou?That’sawesome/great!Is thereanything else,big or small,that I can helpyou with today?Personally,I wouldrecommendyou to…You canconsider....Let meknow if I’mgetting thestory right…If I skipanythingimportant,please stop meand let meknow.What wouldbe the best-casescenario foryou?If I were inyour position, Iwould feel thesame way.Thank youforremainingso positive.Brilliant! I’mglad we areon the samepage…I want to thankyou for takingthe time tospeak with metoday.

Customer service lingo bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I’m understanding you correctly…
  2. I really want to help here. Do you mind if I ask you a few more questions?
  3. Give me just a minute/second while I figure this out for you.
  4. You are totally right.
  5. I would come to the same conclusion.
  6. How do you feel about...
  7. I would be asking the same questions as you are.
  8. I see you’ve been with eBay for _ years. That’s a long time!
  9. You might find these help pages very helpful.
  10. I think you’ll find it’s much easier if you do....
  11. Thanks for waiting this out.
  12. I can fix that.
  13. How can I make this process easier for you?
  14. That’s awesome/great!
  15. Is there anything else, big or small, that I can help you with today?
  16. Personally, I would recommend you to…
  17. You can consider....
  18. Let me know if I’m getting the story right…
  19. If I skip anything important, please stop me and let me know.
  20. What would be the best-case scenario for you?
  21. If I were in your position, I would feel the same way.
  22. Thank you for remaining so positive.
  23. Brilliant! I’m glad we are on the same page…
  24. I want to thank you for taking the time to speak with me today.