Mr. Customerthere is a surveythat may be sentto you about myservice again myname is …My name is… take thesurvey ifyou get one.I canunderstandI appreciateyour timeandpatienceThank youfor being anadvocate forthe BankI’m sorry youare having/had thatexperienceThis call maybe monitoredand recordedThank you fortheopportunity tohelp with yourbanking needsHowcan Ihelp?HowfrustratingI am happy Iwas able toresolve thisfor you todayWe value yourbusiness as wellas you feedback,please take thesurvey you mayreceive based onmy service today.Your feedbackis how we learnand growplease take thesurvey whenyou receive itMay Ihaveyour avsThank youfor being along timeloyalcustomerWe know youhave bankingoptions, Thankyou forchoosing Bankof America!Pleasurespeakingwith youtodayOur goal is tomake sure youraccount isprotected whenbanking with usThank youfor being anadvocate forthe clientI’m gladwe canworktogetherYourtime isvaluableBecause wecare about yourfeedbackplease take thesurvey if youreceive it.Thanksfor beinga part ofthe teamAllow me amin or two toreview myresourcesWeappreciateyourbusinessI’d behappyto helpYour feedbackis important,please takethe survey ifyou get it.You may receive asurvey based onthe service I haveprovided, wewould love yourfeedback.Have awonderfulrest ofyour day!I’m inthe procase …Weappreciateyou bringingthis to ourattentionMr. Customerthere is a surveythat may be sentto you about myservice again myname is …My name is… take thesurvey ifyou get one.I canunderstandI appreciateyour timeandpatienceThank youfor being anadvocate forthe BankI’m sorry youare having/had thatexperienceThis call maybe monitoredand recordedThank you fortheopportunity tohelp with yourbanking needsHowcan Ihelp?HowfrustratingI am happy Iwas able toresolve thisfor you todayWe value yourbusiness as wellas you feedback,please take thesurvey you mayreceive based onmy service today.Your feedbackis how we learnand growplease take thesurvey whenyou receive itMay Ihaveyour avsThank youfor being along timeloyalcustomerWe know youhave bankingoptions, Thankyou forchoosing Bankof America!Pleasurespeakingwith youtodayOur goal is tomake sure youraccount isprotected whenbanking with usThank youfor being anadvocate forthe clientI’m gladwe canworktogetherYourtime isvaluableBecause wecare about yourfeedbackplease take thesurvey if youreceive it.Thanksfor beinga part ofthe teamAllow me amin or two toreview myresourcesWeappreciateyourbusinessI’d behappyto helpYour feedbackis important,please takethe survey ifyou get it.You may receive asurvey based onthe service I haveprovided, wewould love yourfeedback.Have awonderfulrest ofyour day!I’m inthe procase …Weappreciateyou bringingthis to ourattention

Share Your Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mr. Customer there is a survey that may be sent to you about my service again my name is …
  2. My name is … take the survey if you get one.
  3. I can understand
  4. I appreciate your time and patience
  5. Thank you for being an advocate for the Bank
  6. I’m sorry you are having/ had that experience
  7. This call may be monitored and recorded
  8. Thank you for the opportunity to help with your banking needs
  9. How can I help?
  10. How frustrating
  11. I am happy I was able to resolve this for you today
  12. We value your business as well as you feedback, please take the survey you may receive based on my service today.
  13. Your feedback is how we learn and grow please take the survey when you receive it
  14. May I have your avs
  15. Thank you for being a long time loyal customer
  16. We know you have banking options, Thank you for choosing Bank of America!
  17. Pleasure speaking with you today
  18. Our goal is to make sure your account is protected when banking with us
  19. Thank you for being an advocate for the client
  20. I’m glad we can work together
  21. Your time is valuable
  22. Because we care about your feedback please take the survey if you receive it.
  23. Thanks for being a part of the team
  24. Allow me a min or two to review my resources
  25. We appreciate your business
  26. I’d be happy to help
  27. Your feedback is important, please take the survey if you get it.
  28. You may receive a survey based on the service I have provided, we would love your feedback.
  29. Have a wonderful rest of your day!
  30. I’m in the pro case …
  31. We appreciate you bringing this to our attention