RelocationAfterDepartureNamechangeBookingBasicitemRequest forchange ofarrival orcheck outtimeFOCCXLrequestA case whereSeniorapproval isneeded formoneyGuestMisconductA casewith afraudpropertyRequestto addincentivelinkRequestforinvoiceRequestto bringa petRequestto bringa childRelocationSame dayarrivalH callingfor CSPWPMclaimIncorrectChargeA casewhere youoffered aGWGA call notin yourhiredlanguageIncorrectlyLoadedcomplaintLanguagetransferA callabout ano-showA requestfor HtransportA queryabout areviewDatechangeAccommodationServicecomplaintRelocationAfterDepartureNamechangeBookingBasicitemRequest forchange ofarrival orcheck outtimeFOCCXLrequestA case whereSeniorapproval isneeded formoneyGuestMisconductA casewith afraudpropertyRequestto addincentivelinkRequestforinvoiceRequestto bringa petRequestto bringa childRelocationSame dayarrivalH callingfor CSPWPMclaimIncorrectChargeA casewhere youoffered aGWGA call notin yourhiredlanguageIncorrectlyLoadedcomplaintLanguagetransferA callabout ano-showA requestfor HtransportA queryabout areviewDatechangeAccommodationServicecomplaint

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relocation After Departure
  2. Name change
  3. Booking Basic item
  4. Request for change of arrival or check out time
  5. FOC CXL request
  6. A case where Senior approval is needed for money
  7. Guest Misconduct
  8. A case with a fraud property
  9. Request to add incentive link
  10. Request for invoice
  11. Request to bring a pet
  12. Request to bring a child
  13. Relocation Same day arrival
  14. H calling for CSP
  15. WPM claim
  16. Incorrect Charge
  17. A case where you offered a GWG
  18. A call not in your hired language
  19. Incorrectly Loaded complaint
  20. Language transfer
  21. A call about a no-show
  22. A request for H transport
  23. A query about a review
  24. Date change
  25. Accommodation Service complaint