IncorrectlyLoadedcomplaintA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeRequestto bringa childWPMclaimBookingBasicitemFOCCXLrequestDatechangeNamechangeA case whereSeniorapproval isneeded formoneyGuestMisconductRequestto addincentivelinkA casewith afraudpropertyH callingfor CSPA queryabout areviewA callabout ano-showRequestto bringa petAccommodationServicecomplaintRelocationAfterDepartureRequestforinvoiceLanguagetransferA requestfor HtransportA call notin yourhiredlanguageIncorrectChargeRelocationSame dayarrivalIncorrectlyLoadedcomplaintA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeRequestto bringa childWPMclaimBookingBasicitemFOCCXLrequestDatechangeNamechangeA case whereSeniorapproval isneeded formoneyGuestMisconductRequestto addincentivelinkA casewith afraudpropertyH callingfor CSPA queryabout areviewA callabout ano-showRequestto bringa petAccommodationServicecomplaintRelocationAfterDepartureRequestforinvoiceLanguagetransferA requestfor HtransportA call notin yourhiredlanguageIncorrectChargeRelocationSame dayarrival

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incorrectly Loaded complaint
  2. A case where you offered a GWG
  3. Request for change of arrival or check out time
  4. Request to bring a child
  5. WPM claim
  6. Booking Basic item
  7. FOC CXL request
  8. Date change
  9. Name change
  10. A case where Senior approval is needed for money
  11. Guest Misconduct
  12. Request to add incentive link
  13. A case with a fraud property
  14. H calling for CSP
  15. A query about a review
  16. A call about a no-show
  17. Request to bring a pet
  18. Accommodation Service complaint
  19. Relocation After Departure
  20. Request for invoice
  21. Language transfer
  22. A request for H transport
  23. A call not in your hired language
  24. Incorrect Charge
  25. Relocation Same day arrival