H callingfor CSPBookingBasicitemA requestfor HtransportA callabout ano-showIncorrectChargeA call notin yourhiredlanguageA queryabout areviewA case whereSeniorapproval isneeded formoneyRequest forchange ofarrival orcheck outtimeA casewhere youoffered aGWGA casewith afraudpropertyDatechangeNamechangeRequestforinvoiceAccommodationServicecomplaintRelocationAfterDepartureIncorrectlyLoadedcomplaintRequestto addincentivelinkGuestMisconductRequestto bringa petWPMclaimRequestto bringa childFOCCXLrequestRelocationSame dayarrivalLanguagetransferH callingfor CSPBookingBasicitemA requestfor HtransportA callabout ano-showIncorrectChargeA call notin yourhiredlanguageA queryabout areviewA case whereSeniorapproval isneeded formoneyRequest forchange ofarrival orcheck outtimeA casewhere youoffered aGWGA casewith afraudpropertyDatechangeNamechangeRequestforinvoiceAccommodationServicecomplaintRelocationAfterDepartureIncorrectlyLoadedcomplaintRequestto addincentivelinkGuestMisconductRequestto bringa petWPMclaimRequestto bringa childFOCCXLrequestRelocationSame dayarrivalLanguagetransfer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. H calling for CSP
  2. Booking Basic item
  3. A request for H transport
  4. A call about a no-show
  5. Incorrect Charge
  6. A call not in your hired language
  7. A query about a review
  8. A case where Senior approval is needed for money
  9. Request for change of arrival or check out time
  10. A case where you offered a GWG
  11. A case with a fraud property
  12. Date change
  13. Name change
  14. Request for invoice
  15. Accommodation Service complaint
  16. Relocation After Departure
  17. Incorrectly Loaded complaint
  18. Request to add incentive link
  19. Guest Misconduct
  20. Request to bring a pet
  21. WPM claim
  22. Request to bring a child
  23. FOC CXL request
  24. Relocation Same day arrival
  25. Language transfer