DatechangeA call notin yourhiredlanguageNamechangeRequest forchange ofarrival orcheck outtimeA requestfor HtransportH callingfor CSPA queryabout areviewGuestMisconductRequestto bringa childA casewhere youoffered aGWGA callabout ano-showIncorrectlyLoadedcomplaintRequestto addincentivelinkIncorrectChargeAccommodationServicecomplaintA casewith afraudpropertyLanguagetransferRequestto bringa petA case whereSeniorapproval isneeded formoneyFOCCXLrequestRelocationSame dayarrivalRelocationAfterDepartureRequestforinvoiceWPMclaimBookingBasicitemDatechangeA call notin yourhiredlanguageNamechangeRequest forchange ofarrival orcheck outtimeA requestfor HtransportH callingfor CSPA queryabout areviewGuestMisconductRequestto bringa childA casewhere youoffered aGWGA callabout ano-showIncorrectlyLoadedcomplaintRequestto addincentivelinkIncorrectChargeAccommodationServicecomplaintA casewith afraudpropertyLanguagetransferRequestto bringa petA case whereSeniorapproval isneeded formoneyFOCCXLrequestRelocationSame dayarrivalRelocationAfterDepartureRequestforinvoiceWPMclaimBookingBasicitem

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Date change
  2. A call not in your hired language
  3. Name change
  4. Request for change of arrival or check out time
  5. A request for H transport
  6. H calling for CSP
  7. A query about a review
  8. Guest Misconduct
  9. Request to bring a child
  10. A case where you offered a GWG
  11. A call about a no-show
  12. Incorrectly Loaded complaint
  13. Request to add incentive link
  14. Incorrect Charge
  15. Accommodation Service complaint
  16. A case with a fraud property
  17. Language transfer
  18. Request to bring a pet
  19. A case where Senior approval is needed for money
  20. FOC CXL request
  21. Relocation Same day arrival
  22. Relocation After Departure
  23. Request for invoice
  24. WPM claim
  25. Booking Basic item