IncorrectChargeNamechangeRelocationAfterDepartureA call notin yourhiredlanguageA casewhere youoffered aGWGFOCCXLrequestAccommodationServicecomplaintRequestto addincentivelinkRequestto bringa childRelocationSame dayarrivalRequestto bringa petWPMclaimH callingfor CSPRequestforinvoiceIncorrectlyLoadedcomplaintBookingBasicitemA requestfor HtransportLanguagetransferA case whereSeniorapproval isneeded formoneyA callabout ano-showA queryabout areviewRequest forchange ofarrival orcheck outtimeGuestMisconductA casewith afraudpropertyDatechangeIncorrectChargeNamechangeRelocationAfterDepartureA call notin yourhiredlanguageA casewhere youoffered aGWGFOCCXLrequestAccommodationServicecomplaintRequestto addincentivelinkRequestto bringa childRelocationSame dayarrivalRequestto bringa petWPMclaimH callingfor CSPRequestforinvoiceIncorrectlyLoadedcomplaintBookingBasicitemA requestfor HtransportLanguagetransferA case whereSeniorapproval isneeded formoneyA callabout ano-showA queryabout areviewRequest forchange ofarrival orcheck outtimeGuestMisconductA casewith afraudpropertyDatechange

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incorrect Charge
  2. Name change
  3. Relocation After Departure
  4. A call not in your hired language
  5. A case where you offered a GWG
  6. FOC CXL request
  7. Accommodation Service complaint
  8. Request to add incentive link
  9. Request to bring a child
  10. Relocation Same day arrival
  11. Request to bring a pet
  12. WPM claim
  13. H calling for CSP
  14. Request for invoice
  15. Incorrectly Loaded complaint
  16. Booking Basic item
  17. A request for H transport
  18. Language transfer
  19. A case where Senior approval is needed for money
  20. A call about a no-show
  21. A query about a review
  22. Request for change of arrival or check out time
  23. Guest Misconduct
  24. A case with a fraud property
  25. Date change