GuestMisconductRequestto bringa petA callabout ano-showDatechangeWPMclaimA casewith afraudpropertyA call notin yourhiredlanguageIncorrectChargeRelocationAfterDepartureH callingfor CSPRequestto addincentivelinkRelocationSame dayarrivalA case whereSeniorapproval isneeded formoneyNamechangeA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeAccommodationServicecomplaintIncorrectlyLoadedcomplaintBookingBasicitemA requestfor HtransportRequestto bringa childLanguagetransferA queryabout areviewFOCCXLrequestRequestforinvoiceGuestMisconductRequestto bringa petA callabout ano-showDatechangeWPMclaimA casewith afraudpropertyA call notin yourhiredlanguageIncorrectChargeRelocationAfterDepartureH callingfor CSPRequestto addincentivelinkRelocationSame dayarrivalA case whereSeniorapproval isneeded formoneyNamechangeA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeAccommodationServicecomplaintIncorrectlyLoadedcomplaintBookingBasicitemA requestfor HtransportRequestto bringa childLanguagetransferA queryabout areviewFOCCXLrequestRequestforinvoice

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guest Misconduct
  2. Request to bring a pet
  3. A call about a no-show
  4. Date change
  5. WPM claim
  6. A case with a fraud property
  7. A call not in your hired language
  8. Incorrect Charge
  9. Relocation After Departure
  10. H calling for CSP
  11. Request to add incentive link
  12. Relocation Same day arrival
  13. A case where Senior approval is needed for money
  14. Name change
  15. A case where you offered a GWG
  16. Request for change of arrival or check out time
  17. Accommodation Service complaint
  18. Incorrectly Loaded complaint
  19. Booking Basic item
  20. A request for H transport
  21. Request to bring a child
  22. Language transfer
  23. A query about a review
  24. FOC CXL request
  25. Request for invoice