A casewhere youoffered aGWGRequestto addincentivelinkLanguagetransferRelocationSame dayarrivalA callabout ano-showDatechangeRequestto bringa petA casewith afraudpropertyIncorrectChargeA case whereSeniorapproval isneeded formoneyRequest forchange ofarrival orcheck outtimeGuestMisconductA requestfor HtransportA call notin yourhiredlanguageBookingBasicitemAccommodationServicecomplaintRequestto bringa childFOCCXLrequestWPMclaimRequestforinvoiceRelocationAfterDepartureA queryabout areviewIncorrectlyLoadedcomplaintNamechangeH callingfor CSPA casewhere youoffered aGWGRequestto addincentivelinkLanguagetransferRelocationSame dayarrivalA callabout ano-showDatechangeRequestto bringa petA casewith afraudpropertyIncorrectChargeA case whereSeniorapproval isneeded formoneyRequest forchange ofarrival orcheck outtimeGuestMisconductA requestfor HtransportA call notin yourhiredlanguageBookingBasicitemAccommodationServicecomplaintRequestto bringa childFOCCXLrequestWPMclaimRequestforinvoiceRelocationAfterDepartureA queryabout areviewIncorrectlyLoadedcomplaintNamechangeH callingfor CSP

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A case where you offered a GWG
  2. Request to add incentive link
  3. Language transfer
  4. Relocation Same day arrival
  5. A call about a no-show
  6. Date change
  7. Request to bring a pet
  8. A case with a fraud property
  9. Incorrect Charge
  10. A case where Senior approval is needed for money
  11. Request for change of arrival or check out time
  12. Guest Misconduct
  13. A request for H transport
  14. A call not in your hired language
  15. Booking Basic item
  16. Accommodation Service complaint
  17. Request to bring a child
  18. FOC CXL request
  19. WPM claim
  20. Request for invoice
  21. Relocation After Departure
  22. A query about a review
  23. Incorrectly Loaded complaint
  24. Name change
  25. H calling for CSP