FOCCXLrequestNamechangeWPMclaimA requestfor HtransportRelocationAfterDepartureRequestforinvoiceA case whereSeniorapproval isneeded formoneyGuestMisconductLanguagetransferDatechangeA callabout ano-showRelocationSame dayarrivalA call notin yourhiredlanguageH callingfor CSPIncorrectChargeA queryabout areviewA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeIncorrectlyLoadedcomplaintRequestto addincentivelinkRequestto bringa childAccommodationServicecomplaintA casewith afraudpropertyBookingBasicitemRequestto bringa petFOCCXLrequestNamechangeWPMclaimA requestfor HtransportRelocationAfterDepartureRequestforinvoiceA case whereSeniorapproval isneeded formoneyGuestMisconductLanguagetransferDatechangeA callabout ano-showRelocationSame dayarrivalA call notin yourhiredlanguageH callingfor CSPIncorrectChargeA queryabout areviewA casewhere youoffered aGWGRequest forchange ofarrival orcheck outtimeIncorrectlyLoadedcomplaintRequestto addincentivelinkRequestto bringa childAccommodationServicecomplaintA casewith afraudpropertyBookingBasicitemRequestto bringa pet

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FOC CXL request
  2. Name change
  3. WPM claim
  4. A request for H transport
  5. Relocation After Departure
  6. Request for invoice
  7. A case where Senior approval is needed for money
  8. Guest Misconduct
  9. Language transfer
  10. Date change
  11. A call about a no-show
  12. Relocation Same day arrival
  13. A call not in your hired language
  14. H calling for CSP
  15. Incorrect Charge
  16. A query about a review
  17. A case where you offered a GWG
  18. Request for change of arrival or check out time
  19. Incorrectly Loaded complaint
  20. Request to add incentive link
  21. Request to bring a child
  22. Accommodation Service complaint
  23. A case with a fraud property
  24. Booking Basic item
  25. Request to bring a pet