It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Thank you foryour patience,I do apologizefor the wait.I will gladlyassist youin resolvingthat issue.Let me start byreviewing youraccount so Ican addressyour concerns.I appreciateyour patience;I sincerelyapologize forthe delay.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I understandyour concern,and will makesure to addressall of yourneeds.Welcome tothe CITI familywe appreciateyour business.We value yourloyalty I'd bemore thanhappy to helpwith that.Now that I haveaddressed yourconcerns arethere any otherquestions?I see that youhave anamazingpayment historyand we trulyappreciate that.I would bemore thanhappy tohelp you withthat.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I'll be takinggreat care ofyour accounttoday.We appreciateyour loyalty forthe _____years youbeen with us.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I understandhow upsettingthis can beand I wouldlike to help.Thank you somuch for yourpatience withus while wework to resolveyour issue.I have no problemcrediting that feebut I would like toexplain what'sgoing on.I know yourtime isvaluable thankyou for sharingit with us.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.It's been apleasure workingwith you on your________account, I hopeyou have a greatday.Your feedback isextremelyimportant to us. Itallows us tocontinuouslyimprove ourservice.If you needanything in thefuture feel free tocall we are here24/7 for anythingthat you need.Thank you foryour patience,I do apologizefor the wait.I will gladlyassist youin resolvingthat issue.Let me start byreviewing youraccount so Ican addressyour concerns.I appreciateyour patience;I sincerelyapologize forthe delay.I apologize thatthis hashappened, letme see what Ican do to assistyou with that.I understandyour concern,and will makesure to addressall of yourneeds.Welcome tothe CITI familywe appreciateyour business.We value yourloyalty I'd bemore thanhappy to helpwith that.Now that I haveaddressed yourconcerns arethere any otherquestions?I see that youhave anamazingpayment historyand we trulyappreciate that.I would bemore thanhappy tohelp you withthat.I understandthat it'sfrustrating tohave to callback about yourissue.I'm sorry yourissue wasn'tresolved the firsttime, I'll be morethan happy to takecare of it now.I'll be takinggreat care ofyour accounttoday.We appreciateyour loyalty forthe _____years youbeen with us.I'm here to helpyou and I’mgoing to staywith you untilthe issue isresolved.I understandhow upsettingthis can beand I wouldlike to help.Thank you somuch for yourpatience withus while wework to resolveyour issue.I have no problemcrediting that feebut I would like toexplain what'sgoing on.I know yourtime isvaluable thankyou for sharingit with us.We look forward totaking care of allyour financialneeds thank youfor choosing CITI.

We love BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It's been a pleasure working with you on your ________ account, I hope you have a great day.
  2. Your feedback is extremely important to us. It allows us to continuously improve our service.
  3. If you need anything in the future feel free to call we are here 24/7 for anything that you need.
  4. Thank you for your patience, I do apologize for the wait.
  5. I will gladly assist you in resolving that issue.
  6. Let me start by reviewing your account so I can address your concerns.
  7. I appreciate your patience; I sincerely apologize for the delay.
  8. I apologize that this has happened, let me see what I can do to assist you with that.
  9. I understand your concern, and will make sure to address all of your needs.
  10. Welcome to the CITI family we appreciate your business.
  11. We value your loyalty I'd be more than happy to help with that.
  12. Now that I have addressed your concerns are there any other questions?
  13. I see that you have an amazing payment history and we truly appreciate that.
  14. I would be more than happy to help you with that.
  15. I understand that it's frustrating to have to call back about your issue.
  16. I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
  17. I'll be taking great care of your account today.
  18. We appreciate your loyalty for the _____ years you been with us.
  19. I'm here to help you and I’m going to stay with you until the issue is resolved.
  20. I understand how upsetting this can be and I would like to help.
  21. Thank you so much for your patience with us while we work to resolve your issue.
  22. I have no problem crediting that fee but I would like to explain what's going on.
  23. I know your time is valuable thank you for sharing it with us.
  24. We look forward to taking care of all your financial needs thank you for choosing CITI.