(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I appreciate your patience; I sincerely apologize for the delay.
Your feedback is extremely important to us. It allows us to continuously improve our service.
Thank you for your patience, I do apologize for the wait.
I apologize that this has happened, let me see what I can do to assist you with that.
I will gladly assist you in resolving that issue.
I'm here to help you and I’m going to stay with you until the issue is resolved.
I'm sorry your issue wasn't resolved the first time, I'll be more than happy to take care of it now.
I understand that it's frustrating to have to call back about your issue.
If you need anything in the future feel free to call we are here 24/7 for anything that you need.
We appreciate your loyalty for the _____ years you been with us.
We look forward to taking care of all your financial needs thank you for choosing CITI.
I would be more than happy to help you with that.
Let me start by reviewing your account so I can address your concerns.
We value your loyalty I'd be more than happy to help with that.
I have no problem crediting that fee but I would like to explain what's going on.
Welcome to the CITI family we appreciate your business.
Now that I have addressed your concerns are there any other questions?
I understand how upsetting this can be and I would like to help.
It's been a pleasure working with you on your ________ account, I hope you have a great day.
I see that you have an amazing payment history and we truly appreciate that.
Thank you so much for your patience with us while we work to resolve your issue.
I'll be taking great care of your account today.
I know your time is valuable thank you for sharing it with us.
I understand your concern, and will make sure to address all of your needs.