I am theauthorizedcontact! I setup theaccount!*Client callsyou: Honey,Dear,Sweetie, BigDaddy, Etc.*Spell yoursupervisor'sname formeI don'twant tosubmit aticket*Clientrefers to youas the wronggender*This ispoorcustomerserviceI don'tneed cargoinsuranceto haul!"Can youverify yourfirst and lastname?"Um....Do youSpeakSpanish?Can Iget andETA?*Client statesthey can bereached at #,but doesn'tanswer phoneSend meto thesurveyEver sinceyou wereboughtby...I didn'tuse myaccountthough*Clientdoesn'tcorrectly signup fornotifications*I'm callingto get aquoteCarrier complainsabout anotherCarrier posting,but the complaineris also postingI have beena customerfor a longtime*Clientrefuses toverifyaccount info**ININ blacksout andneeds to berestarted*Can I editmy PPPListing?*Have to hangup becauseclient won'tstopswearing*I called aboutthis monthsago! (NoRecord ofcall)I neveragreed tothe termsof useI haven'tgotten paidby theShipper*Client can'tverify phonenumber, but itis the CID*Can I e-mail myDocPack?*Clientsays yournamewrong*Thatnumberno longerworksI didn'tagree toautopayI want tospeakwith yoursupervisorCan thePD bewaived?"Can you verifythe phonenumber on theaccount?" Myname is...Can theRX fee bewaived?I neverauthorizedthis accountto be openedCan I getanextensionon my Bill?Why issomeone withlow ratingsallowed onyour board?ClassActionLawsuitDeletingmy postingstillcounts?A negativerating won'tget me paid/fix my carYou didn'tsend outstatementsthis month!I'll file aclaim withthe AttorneyGeneralI called tocancel "x"days agoDude, where'smy car?(Shipperthinks vehicleis stolen)I am theauthorizedcontact! I setup theaccount!*Client callsyou: Honey,Dear,Sweetie, BigDaddy, Etc.*Spell yoursupervisor'sname formeI don'twant tosubmit aticket*Clientrefers to youas the wronggender*This ispoorcustomerserviceI don'tneed cargoinsuranceto haul!"Can youverify yourfirst and lastname?"Um....Do youSpeakSpanish?Can Iget andETA?*Client statesthey can bereached at #,but doesn'tanswer phoneSend meto thesurveyEver sinceyou wereboughtby...I didn'tuse myaccountthough*Clientdoesn'tcorrectly signup fornotifications*I'm callingto get aquoteCarrier complainsabout anotherCarrier posting,but the complaineris also postingI have beena customerfor a longtime*Clientrefuses toverifyaccount info**ININ blacksout andneeds to berestarted*Can I editmy PPPListing?*Have to hangup becauseclient won'tstopswearing*I called aboutthis monthsago! (NoRecord ofcall)I neveragreed tothe termsof useI haven'tgotten paidby theShipper*Client can'tverify phonenumber, but itis the CID*Can I e-mail myDocPack?*Clientsays yournamewrong*Thatnumberno longerworksI didn'tagree toautopayI want tospeakwith yoursupervisorCan thePD bewaived?"Can you verifythe phonenumber on theaccount?" Myname is...Can theRX fee bewaived?I neverauthorizedthis accountto be openedCan I getanextensionon my Bill?Why issomeone withlow ratingsallowed onyour board?ClassActionLawsuitDeletingmy postingstillcounts?A negativerating won'tget me paid/fix my carYou didn'tsend outstatementsthis month!I'll file aclaim withthe AttorneyGeneralI called tocancel "x"days agoDude, where'smy car?(Shipperthinks vehicleis stolen)

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am the authorized contact! I set up the account!
  2. *Client calls you: Honey, Dear, Sweetie, Big Daddy, Etc.*
  3. Spell your supervisor's name for me
  4. I don't want to submit a ticket
  5. *Client refers to you as the wrong gender*
  6. This is poor customer service
  7. I don't need cargo insurance to haul!
  8. "Can you verify your first and last name?" Um....
  9. Do you Speak Spanish?
  10. Can I get and ETA?
  11. *Client states they can be reached at #, but doesn't answer phone
  12. Send me to the survey
  13. Ever since you were bought by...
  14. I didn't use my account though
  15. *Client doesn't correctly sign up for notifications*
  16. I'm calling to get a quote
  17. Carrier complains about another Carrier posting, but the complainer is also posting
  18. I have been a customer for a long time
  19. *Client refuses to verify account info*
  20. *ININ blacks out and needs to be restarted*
  21. Can I edit my PPP Listing?
  22. *Have to hang up because client won't stop swearing*
  23. I called about this months ago! (No Record of call)
  24. I never agreed to the terms of use
  25. I haven't gotten paid by the Shipper
  26. *Client can't verify phone number, but it is the CID*
  27. Can I e-mail my Doc Pack?
  28. *Client says your name wrong*
  29. That number no longer works
  30. I didn't agree to autopay
  31. I want to speak with your supervisor
  32. Can the PD be waived?
  33. "Can you verify the phone number on the account?" My name is...
  34. Can the RX fee be waived?
  35. I never authorized this account to be opened
  36. Can I get an extension on my Bill?
  37. Why is someone with low ratings allowed on your board?
  38. Class Action Lawsuit
  39. Deleting my posting still counts?
  40. A negative rating won't get me paid/ fix my car
  41. You didn't send out statements this month!
  42. I'll file a claim with the Attorney General
  43. I called to cancel "x" days ago
  44. Dude, where's my car? (Shipper thinks vehicle is stolen)