Where is theredemergencybooklocated?When doyou give aCX a letterof refusal?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?Release fromliability. Whendo we needCX to sign ?Credit cards.What do weneed todisclose toCX?How manypanic alarmsdo we have?Where arethey located?If locked in thevault, how do youget yourself out?What procedurewould you follow?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?What is theprocedure ofdoing a CVSon CXaccount?CXComplaintshow wouldyou resolvethem?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?TDInsurance?Where do wedisplayinformation?How do youexempt CXfrom TDmailing list?What iscoveredby CDIC?When doyoucompletea LCTR?What is theprocedure for aduress alarm?When do youuse it and how?Personalaccountchange? Whatdo we need togive to CX?How doyousubmit aUTR?What canyou do fora Non-CX?Who areour health& safteyreps?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?Where is theredemergencybooklocated?When doyou give aCX a letterof refusal?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?Release fromliability. Whendo we needCX to sign ?Credit cards.What do weneed todisclose toCX?How manypanic alarmsdo we have?Where arethey located?If locked in thevault, how do youget yourself out?What procedurewould you follow?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?What is theprocedure ofdoing a CVSon CXaccount?CXComplaintshow wouldyou resolvethem?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?TDInsurance?Where do wedisplayinformation?How do youexempt CXfrom TDmailing list?What iscoveredby CDIC?When doyoucompletea LCTR?What is theprocedure for aduress alarm?When do youuse it and how?Personalaccountchange? Whatdo we need togive to CX?How doyousubmit aUTR?What canyou do fora Non-CX?Who areour health& safteyreps?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?

AUDIT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
G
5
G
6
G
7
G
8
N
9
I
10
N
11
O
12
N
13
I
14
N
15
G
16
O
17
B
18
O
19
O
20
B
21
B
22
B
23
I
24
B
  1. I-Where is the red emergency book located?
  2. I-When do you give a CX a letter of refusal?
  3. O-Hold funds policy? Accounts opened less than 90 days? under $1500? over $1500? USD ? Foreign?
  4. G-Release from liability. When do we need CX to sign ?
  5. G-Credit cards. What do we need to disclose to CX?
  6. G-How many panic alarms do we have? Where are they located?
  7. G-If locked in the vault, how do you get yourself out? What procedure would you follow?
  8. N-Can you cash a cheque for a non-CX? If yes, what kind of cheque can you cash and what procedure would you follow?
  9. I-What are the most important sections do you need to read out to the CX after replacing an access card?
  10. N-If wire payment instructions were received via FAX can we do the following request?
  11. O-What is the procedure of doing a CVS on CX account?
  12. N-CX Complaints how would you resolve them?
  13. I-When answering branch main phone line, CX ask for information on acct. What procedure do you follow?
  14. N-TD Insurance? Where do we display information?
  15. G-How do you exempt CX from TD mailing list?
  16. O-What is covered by CDIC?
  17. B-When do you complete a LCTR?
  18. O-What is the procedure for a duress alarm? When do you use it and how ?
  19. O-Personal account change? What do we need to give to CX?
  20. B-How do you submit a UTR?
  21. B-What can you do for a Non-CX?
  22. B-Who are our health & saftey reps?
  23. I-Negotiatinga USD cheque drawn on CAD bank. How many days is the hold period?
  24. B-What would you do if the CX requested all personal information? What procedure do we follow?