How doyousubmit aUTR?What canyou do fora Non-CX?Release fromliability. Whendo we needCX to sign ?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?CXComplaintshow wouldyou resolvethem?Who areour health& safteyreps?If locked in thevault, how do youget yourself out?What procedurewould you follow?TDInsurance?Where do wedisplayinformation?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?What is theprocedure for aduress alarm?When do youuse it and how?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?When doyou give aCX a letterof refusal?Credit cards.What do weneed todisclose toCX?What is theprocedure ofdoing a CVSon CXaccount?What iscoveredby CDIC?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?When doyoucompletea LCTR?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?Where is theredemergencybooklocated?How manypanic alarmsdo we have?Where arethey located?Personalaccountchange? Whatdo we need togive to CX?How do youexempt CXfrom TDmailing list?How doyousubmit aUTR?What canyou do fora Non-CX?Release fromliability. Whendo we needCX to sign ?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?CXComplaintshow wouldyou resolvethem?Who areour health& safteyreps?If locked in thevault, how do youget yourself out?What procedurewould you follow?TDInsurance?Where do wedisplayinformation?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?What is theprocedure for aduress alarm?When do youuse it and how?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?When doyou give aCX a letterof refusal?Credit cards.What do weneed todisclose toCX?What is theprocedure ofdoing a CVSon CXaccount?What iscoveredby CDIC?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?When doyoucompletea LCTR?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?Where is theredemergencybooklocated?How manypanic alarmsdo we have?Where arethey located?Personalaccountchange? Whatdo we need togive to CX?How do youexempt CXfrom TDmailing list?

AUDIT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
I
5
N
6
B
7
G
8
N
9
I
10
O
11
N
12
I
13
I
14
G
15
O
16
O
17
N
18
B
19
O
20
B
21
I
22
G
23
O
24
G
  1. B-How do you submit a UTR?
  2. B-What can you do for a Non-CX?
  3. G-Release from liability. When do we need CX to sign ?
  4. I-When answering branch main phone line, CX ask for information on acct. What procedure do you follow?
  5. N-CX Complaints how would you resolve them?
  6. B-Who are our health & saftey reps?
  7. G-If locked in the vault, how do you get yourself out? What procedure would you follow?
  8. N-TD Insurance? Where do we display information?
  9. I-What are the most important sections do you need to read out to the CX after replacing an access card?
  10. O-What is the procedure for a duress alarm? When do you use it and how ?
  11. N-If wire payment instructions were received via FAX can we do the following request?
  12. I-Negotiatinga USD cheque drawn on CAD bank. How many days is the hold period?
  13. I-When do you give a CX a letter of refusal?
  14. G-Credit cards. What do we need to disclose to CX?
  15. O-What is the procedure of doing a CVS on CX account?
  16. O-What is covered by CDIC?
  17. N-Can you cash a cheque for a non-CX? If yes, what kind of cheque can you cash and what procedure would you follow?
  18. B-When do you complete a LCTR?
  19. O-Hold funds policy? Accounts opened less than 90 days? under $1500? over $1500? USD ? Foreign?
  20. B-What would you do if the CX requested all personal information? What procedure do we follow?
  21. I-Where is the red emergency book located?
  22. G-How many panic alarms do we have? Where are they located?
  23. O-Personal account change? What do we need to give to CX?
  24. G-How do you exempt CX from TD mailing list?