If locked in thevault, how do youget yourself out?What procedurewould you follow?How manypanic alarmsdo we have?Where arethey located?What is theprocedure for aduress alarm?When do youuse it and how?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?What is theprocedure ofdoing a CVSon CXaccount?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?How do youexempt CXfrom TDmailing list?What canyou do fora Non-CX?How doyousubmit aUTR?CXComplaintshow wouldyou resolvethem?Credit cards.What do weneed todisclose toCX?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What iscoveredby CDIC?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?When doyoucompletea LCTR?Where is theredemergencybooklocated?When doyou give aCX a letterof refusal?TDInsurance?Where do wedisplayinformation?Who areour health& safteyreps?Personalaccountchange? Whatdo we need togive to CX?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?Release fromliability. Whendo we needCX to sign ?If locked in thevault, how do youget yourself out?What procedurewould you follow?How manypanic alarmsdo we have?Where arethey located?What is theprocedure for aduress alarm?When do youuse it and how?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?What is theprocedure ofdoing a CVSon CXaccount?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?How do youexempt CXfrom TDmailing list?What canyou do fora Non-CX?How doyousubmit aUTR?CXComplaintshow wouldyou resolvethem?Credit cards.What do weneed todisclose toCX?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What iscoveredby CDIC?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?When doyoucompletea LCTR?Where is theredemergencybooklocated?When doyou give aCX a letterof refusal?TDInsurance?Where do wedisplayinformation?Who areour health& safteyreps?Personalaccountchange? Whatdo we need togive to CX?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?Release fromliability. Whendo we needCX to sign ?

AUDIT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
N
5
O
6
I
7
B
8
O
9
G
10
B
11
B
12
N
13
G
14
I
15
O
16
N
17
B
18
I
19
I
20
N
21
B
22
O
23
I
24
G
  1. G-If locked in the vault, how do you get yourself out? What procedure would you follow?
  2. G-How many panic alarms do we have? Where are they located?
  3. O-What is the procedure for a duress alarm? When do you use it and how ?
  4. N-Can you cash a cheque for a non-CX? If yes, what kind of cheque can you cash and what procedure would you follow?
  5. O-What is the procedure of doing a CVS on CX account?
  6. I-When answering branch main phone line, CX ask for information on acct. What procedure do you follow?
  7. B-What would you do if the CX requested all personal information? What procedure do we follow?
  8. O-Hold funds policy? Accounts opened less than 90 days? under $1500? over $1500? USD ? Foreign?
  9. G-How do you exempt CX from TD mailing list?
  10. B-What can you do for a Non-CX?
  11. B-How do you submit a UTR?
  12. N-CX Complaints how would you resolve them?
  13. G-Credit cards. What do we need to disclose to CX?
  14. I-Negotiatinga USD cheque drawn on CAD bank. How many days is the hold period?
  15. O-What is covered by CDIC?
  16. N-If wire payment instructions were received via FAX can we do the following request?
  17. B-When do you complete a LCTR?
  18. I-Where is the red emergency book located?
  19. I-When do you give a CX a letter of refusal?
  20. N-TD Insurance? Where do we display information?
  21. B-Who are our health & saftey reps?
  22. O-Personal account change? What do we need to give to CX?
  23. I-What are the most important sections do you need to read out to the CX after replacing an access card?
  24. G-Release from liability. When do we need CX to sign ?