What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?Release fromliability. Whendo we needCX to sign ?Personalaccountchange? Whatdo we need togive to CX?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?What iscoveredby CDIC?How do youexempt CXfrom TDmailing list?TDInsurance?Where do wedisplayinformation?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What canyou do fora Non-CX?CXComplaintshow wouldyou resolvethem?How manypanic alarmsdo we have?Where arethey located?Who areour health& safteyreps?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?How doyousubmit aUTR?When doyoucompletea LCTR?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?What is theprocedure ofdoing a CVSon CXaccount?Credit cards.What do weneed todisclose toCX?What is theprocedure for aduress alarm?When do youuse it and how?If locked in thevault, how do youget yourself out?What procedurewould you follow?When doyou give aCX a letterof refusal?Where is theredemergencybooklocated?What are the mostimportant sectionsdo you need toread out to the CXafter replacing anaccess card?Release fromliability. Whendo we needCX to sign ?Personalaccountchange? Whatdo we need togive to CX?What would youdo if the CXrequested allpersonalinformation? Whatprocedure do wefollow?What iscoveredby CDIC?How do youexempt CXfrom TDmailing list?TDInsurance?Where do wedisplayinformation?Can you cash acheque for a non-CX? If yes, whatkind of chequecan you cash andwhat procedurewould you follow?Negotiatinga USDcheque drawn onCAD bank. Howmany days is thehold period?What canyou do fora Non-CX?CXComplaintshow wouldyou resolvethem?How manypanic alarmsdo we have?Where arethey located?Who areour health& safteyreps?Hold funds policy?Accounts openedless than 90 days?under $1500?over $1500?USD ?Foreign?If wire paymentinstructionswere receivedvia FAX can wedo the followingrequest?How doyousubmit aUTR?When doyoucompletea LCTR?When answeringbranch main phoneline, CX ask forinformation on acct.What procedure doyou follow?What is theprocedure ofdoing a CVSon CXaccount?Credit cards.What do weneed todisclose toCX?What is theprocedure for aduress alarm?When do youuse it and how?If locked in thevault, how do youget yourself out?What procedurewould you follow?When doyou give aCX a letterof refusal?Where is theredemergencybooklocated?

AUDIT - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
B
5
O
6
G
7
N
8
N
9
I
10
B
11
N
12
G
13
B
14
O
15
N
16
B
17
B
18
I
19
O
20
G
21
O
22
G
23
I
24
I
  1. I-What are the most important sections do you need to read out to the CX after replacing an access card?
  2. G-Release from liability. When do we need CX to sign ?
  3. O-Personal account change? What do we need to give to CX?
  4. B-What would you do if the CX requested all personal information? What procedure do we follow?
  5. O-What is covered by CDIC?
  6. G-How do you exempt CX from TD mailing list?
  7. N-TD Insurance? Where do we display information?
  8. N-Can you cash a cheque for a non-CX? If yes, what kind of cheque can you cash and what procedure would you follow?
  9. I-Negotiatinga USD cheque drawn on CAD bank. How many days is the hold period?
  10. B-What can you do for a Non-CX?
  11. N-CX Complaints how would you resolve them?
  12. G-How many panic alarms do we have? Where are they located?
  13. B-Who are our health & saftey reps?
  14. O-Hold funds policy? Accounts opened less than 90 days? under $1500? over $1500? USD ? Foreign?
  15. N-If wire payment instructions were received via FAX can we do the following request?
  16. B-How do you submit a UTR?
  17. B-When do you complete a LCTR?
  18. I-When answering branch main phone line, CX ask for information on acct. What procedure do you follow?
  19. O-What is the procedure of doing a CVS on CX account?
  20. G-Credit cards. What do we need to disclose to CX?
  21. O-What is the procedure for a duress alarm? When do you use it and how ?
  22. G-If locked in the vault, how do you get yourself out? What procedure would you follow?
  23. I-When do you give a CX a letter of refusal?
  24. I-Where is the red emergency book located?