(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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(Misinterpretation of numbers)
It's a one-off
Then maybe this isn't right for them
I'm sure that wasn't their intention
I don't want to bother him/her
They are aware of the issue
We can't do that
I haven't heard anything back
That's not possible (3 months later it randomly is)