UsedcustomernameInsuranceReferral"Angry toHappy"CallUsed ASKHuntingtonrecoveredrefundfrommerchantThankedcustomer forcalling in andbusiness withusLet me connectyou with mycolleague whospecializes in_______Usedcustomername"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntingtonThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Free!offeredmerchantcall"What ICAN DOis_____Used ASKHuntington1st callresolutionDe-escalatedsup callUsed ASKHuntington"Thankyou forcalling intoday"Customerthanked youfor yourassistanceSuggestedself-serviceSuggestedself-serviceWhat ICAN DOis____Usedcustomername 3xduring callUsedcustomernameInsuranceReferral"Angry toHappy"CallUsed ASKHuntingtonrecoveredrefundfrommerchantThankedcustomer forcalling in andbusiness withusLet me connectyou with mycolleague whospecializes in_______Usedcustomername"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntingtonThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Free!offeredmerchantcall"What ICAN DOis_____Used ASKHuntington1st callresolutionDe-escalatedsup callUsed ASKHuntington"Thankyou forcalling intoday"Customerthanked youfor yourassistanceSuggestedself-serviceSuggestedself-serviceWhat ICAN DOis____Usedcustomername 3xduring call

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
G
5
I
6
O
7
O
8
G
9
N
10
O
11
N
12
N
13
N
14
I
15
B
16
B
17
N
18
B
19
B
20
I
21
I
22
I
23
G
24
G
25
B
  1. O-Used customer name
  2. G-Insurance Referral
  3. O-"Angry to Happy" Call
  4. G-Used ASK Huntington
  5. I-recovered refund from merchant
  6. O-Thanked customer for calling in and business with us
  7. O-Let me connect you with my colleague who specializes in _______
  8. G-Used customer name
  9. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  10. O-Used ASK Huntington
  11. N-Thanked customer for ___years of business
  12. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  13. N-Free!
  14. I-offered merchant call
  15. B-"What I CAN DO is_____
  16. B-Used ASK Huntington
  17. N-1st call resolution
  18. B-De-escalated sup call
  19. B-Used ASK Huntington
  20. I-"Thank you for calling in today"
  21. I-Customer thanked you for your assistance
  22. I-Suggested self-service
  23. G-Suggested self-service
  24. G-What I CAN DO is____
  25. B-Used customer name 3x during call