Customerthanked youfor yourassistance"Angry toHappy"CallFree!What ICAN DOis____Let me connectyou with mycolleague whospecializes in_______offeredmerchantcallUsedcustomernameDe-escalatedsup callUsed ASKHuntingtonSuggestedself-service"What ICAN DOis_____InsuranceReferralSuggestedself-serviceThankedcustomer for___years ofbusinessUsed ASKHuntington"Thankyou forcalling intoday"Used ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"1st callresolutionUsedcustomername 3xduring callUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameThankedcustomer forcalling in andbusiness withusCustomerthanked youfor yourassistance"Angry toHappy"CallFree!What ICAN DOis____Let me connectyou with mycolleague whospecializes in_______offeredmerchantcallUsedcustomernameDe-escalatedsup callUsed ASKHuntingtonSuggestedself-service"What ICAN DOis_____InsuranceReferralSuggestedself-serviceThankedcustomer for___years ofbusinessUsed ASKHuntington"Thankyou forcalling intoday"Used ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"1st callresolutionUsedcustomername 3xduring callUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameThankedcustomer forcalling in andbusiness withus

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
G
5
O
6
I
7
G
8
B
9
B
10
I
11
B
12
G
13
G
14
N
15
G
16
I
17
B
18
I
19
N
20
N
21
B
22
O
23
N
24
O
25
O
  1. I-Customer thanked you for your assistance
  2. O-"Angry to Happy" Call
  3. N-Free!
  4. G-What I CAN DO is____
  5. O-Let me connect you with my colleague who specializes in _______
  6. I-offered merchant call
  7. G-Used customer name
  8. B-De-escalated sup call
  9. B-Used ASK Huntington
  10. I-Suggested self-service
  11. B-"What I CAN DO is_____
  12. G-Insurance Referral
  13. G-Suggested self-service
  14. N-Thanked customer for ___years of business
  15. G-Used ASK Huntington
  16. I-"Thank you for calling in today"
  17. B-Used ASK Huntington
  18. I-recovered refund from merchant
  19. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  20. N-1st call resolution
  21. B-Used customer name 3x during call
  22. O-Used ASK Huntington
  23. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  24. O-Used customer name
  25. O-Thanked customer for calling in and business with us