Customerthanked youfor yourassistance"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"1st callresolutionSuggestedself-servicerecoveredrefundfrommerchantDe-escalatedsup callLet me connectyou with mycolleague whospecializes in_______What ICAN DOis____Used ASKHuntingtonUsed ASKHuntingtonInsuranceReferralUsedcustomernameSuggestedself-service"Angry toHappy"CallThankedcustomer forcalling in andbusiness withusofferedmerchantcallUsedcustomername 3xduring call"Thankyou forcalling intoday"Used ASKHuntington"What ICAN DOis_____Free!UsedcustomernameUsed ASKHuntingtonThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Customerthanked youfor yourassistance"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"1st callresolutionSuggestedself-servicerecoveredrefundfrommerchantDe-escalatedsup callLet me connectyou with mycolleague whospecializes in_______What ICAN DOis____Used ASKHuntingtonUsed ASKHuntingtonInsuranceReferralUsedcustomernameSuggestedself-service"Angry toHappy"CallThankedcustomer forcalling in andbusiness withusofferedmerchantcallUsedcustomername 3xduring call"Thankyou forcalling intoday"Used ASKHuntington"What ICAN DOis_____Free!UsedcustomernameUsed ASKHuntingtonThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
N
4
I
5
I
6
B
7
O
8
G
9
B
10
B
11
G
12
O
13
G
14
O
15
O
16
I
17
B
18
I
19
O
20
B
21
N
22
G
23
G
24
N
25
N
  1. I-Customer thanked you for your assistance
  2. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  3. N-1st call resolution
  4. I-Suggested self-service
  5. I-recovered refund from merchant
  6. B-De-escalated sup call
  7. O-Let me connect you with my colleague who specializes in _______
  8. G-What I CAN DO is____
  9. B-Used ASK Huntington
  10. B-Used ASK Huntington
  11. G-Insurance Referral
  12. O-Used customer name
  13. G-Suggested self-service
  14. O-"Angry to Happy" Call
  15. O-Thanked customer for calling in and business with us
  16. I-offered merchant call
  17. B-Used customer name 3x during call
  18. I-"Thank you for calling in today"
  19. O-Used ASK Huntington
  20. B-"What I CAN DO is_____
  21. N-Free!
  22. G-Used customer name
  23. G-Used ASK Huntington
  24. N-Thanked customer for ___years of business
  25. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"