"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"UsedcustomernameFree!Suggestedself-serviceThankedcustomer for___years ofbusinessCustomerthanked youfor yourassistanceUsed ASKHuntington1st callresolutionWhat ICAN DOis____"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Let me connectyou with mycolleague whospecializes in_______offeredmerchantcallUsedcustomername 3xduring callUsed ASKHuntingtonInsuranceReferralUsed ASKHuntingtonDe-escalatedsup callUsed ASKHuntingtonSuggestedself-servicerecoveredrefundfrommerchant"What ICAN DOis_____UsedcustomernameThankedcustomer forcalling in andbusiness withus"Angry toHappy"Call"Thankyou forcalling intoday""I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"UsedcustomernameFree!Suggestedself-serviceThankedcustomer for___years ofbusinessCustomerthanked youfor yourassistanceUsed ASKHuntington1st callresolutionWhat ICAN DOis____"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Let me connectyou with mycolleague whospecializes in_______offeredmerchantcallUsedcustomername 3xduring callUsed ASKHuntingtonInsuranceReferralUsed ASKHuntingtonDe-escalatedsup callUsed ASKHuntingtonSuggestedself-servicerecoveredrefundfrommerchant"What ICAN DOis_____UsedcustomernameThankedcustomer forcalling in andbusiness withus"Angry toHappy"Call"Thankyou forcalling intoday"

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
I
5
N
6
I
7
B
8
N
9
G
10
N
11
O
12
I
13
B
14
B
15
G
16
O
17
B
18
G
19
G
20
I
21
B
22
G
23
O
24
O
25
I
  1. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  2. O-Used customer name
  3. N-Free!
  4. I-Suggested self-service
  5. N-Thanked customer for ___years of business
  6. I-Customer thanked you for your assistance
  7. B-Used ASK Huntington
  8. N-1st call resolution
  9. G-What I CAN DO is____
  10. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  11. O-Let me connect you with my colleague who specializes in _______
  12. I-offered merchant call
  13. B-Used customer name 3x during call
  14. B-Used ASK Huntington
  15. G-Insurance Referral
  16. O-Used ASK Huntington
  17. B-De-escalated sup call
  18. G-Used ASK Huntington
  19. G-Suggested self-service
  20. I-recovered refund from merchant
  21. B-"What I CAN DO is_____
  22. G-Used customer name
  23. O-Thanked customer for calling in and business with us
  24. O-"Angry to Happy" Call
  25. I-"Thank you for calling in today"