UsedcustomernameThankedcustomer forcalling in andbusiness withusCustomerthanked youfor yourassistanceSuggestedself-serviceFree!Usedcustomername"Angry toHappy"CallWhat ICAN DOis____De-escalatedsup callInsuranceReferral"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Usedcustomername 3xduring callUsed ASKHuntingtonrecoveredrefundfrommerchant"Thankyou forcalling intoday""What ICAN DOis_____offeredmerchantcall1st callresolutionUsed ASKHuntingtonUsed ASKHuntingtonUsed ASKHuntingtonThankedcustomer for___years ofbusinessLet me connectyou with mycolleague whospecializes in_______Suggestedself-serviceUsedcustomernameThankedcustomer forcalling in andbusiness withusCustomerthanked youfor yourassistanceSuggestedself-serviceFree!Usedcustomername"Angry toHappy"CallWhat ICAN DOis____De-escalatedsup callInsuranceReferral"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Usedcustomername 3xduring callUsed ASKHuntingtonrecoveredrefundfrommerchant"Thankyou forcalling intoday""What ICAN DOis_____offeredmerchantcall1st callresolutionUsed ASKHuntingtonUsed ASKHuntingtonUsed ASKHuntingtonThankedcustomer for___years ofbusinessLet me connectyou with mycolleague whospecializes in_______Suggestedself-service

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
I
5
N
6
G
7
O
8
G
9
B
10
G
11
N
12
N
13
B
14
B
15
I
16
I
17
B
18
I
19
N
20
G
21
B
22
O
23
N
24
O
25
G
  1. O-Used customer name
  2. O-Thanked customer for calling in and business with us
  3. I-Customer thanked you for your assistance
  4. I-Suggested self-service
  5. N-Free!
  6. G-Used customer name
  7. O-"Angry to Happy" Call
  8. G-What I CAN DO is____
  9. B-De-escalated sup call
  10. G-Insurance Referral
  11. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  12. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  13. B-Used customer name 3x during call
  14. B-Used ASK Huntington
  15. I-recovered refund from merchant
  16. I-"Thank you for calling in today"
  17. B-"What I CAN DO is_____
  18. I-offered merchant call
  19. N-1st call resolution
  20. G-Used ASK Huntington
  21. B-Used ASK Huntington
  22. O-Used ASK Huntington
  23. N-Thanked customer for ___years of business
  24. O-Let me connect you with my colleague who specializes in _______
  25. G-Suggested self-service