Thankedcustomer for___years ofbusinessLet me connectyou with mycolleague whospecializes in_______Customerthanked youfor yourassistancerecoveredrefundfrommerchant1st callresolutionThankedcustomer forcalling in andbusiness withus"Thankyou forcalling intoday"What ICAN DOis____Free!Used ASKHuntingtonofferedmerchantcall"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntington"Angry toHappy"CallUsedcustomername 3xduring callUsedcustomernameUsed ASKHuntingtonInsuranceReferralUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"De-escalatedsup call"What ICAN DOis_____UsedcustomernameSuggestedself-serviceSuggestedself-serviceThankedcustomer for___years ofbusinessLet me connectyou with mycolleague whospecializes in_______Customerthanked youfor yourassistancerecoveredrefundfrommerchant1st callresolutionThankedcustomer forcalling in andbusiness withus"Thankyou forcalling intoday"What ICAN DOis____Free!Used ASKHuntingtonofferedmerchantcall"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntington"Angry toHappy"CallUsedcustomername 3xduring callUsedcustomernameUsed ASKHuntingtonInsuranceReferralUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"De-escalatedsup call"What ICAN DOis_____UsedcustomernameSuggestedself-serviceSuggestedself-service

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
I
5
N
6
O
7
I
8
G
9
N
10
G
11
I
12
N
13
O
14
O
15
B
16
O
17
B
18
G
19
B
20
N
21
B
22
B
23
G
24
I
25
G
  1. N-Thanked customer for ___years of business
  2. O-Let me connect you with my colleague who specializes in _______
  3. I-Customer thanked you for your assistance
  4. I-recovered refund from merchant
  5. N-1st call resolution
  6. O-Thanked customer for calling in and business with us
  7. I-"Thank you for calling in today"
  8. G-What I CAN DO is____
  9. N-Free!
  10. G-Used ASK Huntington
  11. I-offered merchant call
  12. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  13. O-Used ASK Huntington
  14. O-"Angry to Happy" Call
  15. B-Used customer name 3x during call
  16. O-Used customer name
  17. B-Used ASK Huntington
  18. G-Insurance Referral
  19. B-Used ASK Huntington
  20. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  21. B-De-escalated sup call
  22. B-"What I CAN DO is_____
  23. G-Used customer name
  24. I-Suggested self-service
  25. G-Suggested self-service