Thankedcustomer forcalling in andbusiness withusWhat ICAN DOis____"What ICAN DOis_____UsedcustomernameDe-escalatedsup call"Thankyou forcalling intoday"Suggestedself-serviceSuggestedself-serviceofferedmerchantcallThankedcustomer for___years ofbusiness"Angry toHappy"CallUsed ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Let me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring callInsuranceReferralUsed ASKHuntingtonCustomerthanked youfor yourassistance"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"1st callresolutionFree!UsedcustomernameUsed ASKHuntingtonUsed ASKHuntingtonThankedcustomer forcalling in andbusiness withusWhat ICAN DOis____"What ICAN DOis_____UsedcustomernameDe-escalatedsup call"Thankyou forcalling intoday"Suggestedself-serviceSuggestedself-serviceofferedmerchantcallThankedcustomer for___years ofbusiness"Angry toHappy"CallUsed ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Let me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring callInsuranceReferralUsed ASKHuntingtonCustomerthanked youfor yourassistance"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"1st callresolutionFree!UsedcustomernameUsed ASKHuntingtonUsed ASKHuntington

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
O
5
B
6
I
7
I
8
G
9
I
10
N
11
O
12
B
13
I
14
N
15
O
16
B
17
G
18
B
19
I
20
N
21
N
22
N
23
G
24
O
25
G
  1. O-Thanked customer for calling in and business with us
  2. G-What I CAN DO is____
  3. B-"What I CAN DO is_____
  4. O-Used customer name
  5. B-De-escalated sup call
  6. I-"Thank you for calling in today"
  7. I-Suggested self-service
  8. G-Suggested self-service
  9. I-offered merchant call
  10. N-Thanked customer for ___years of business
  11. O-"Angry to Happy" Call
  12. B-Used ASK Huntington
  13. I-recovered refund from merchant
  14. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  15. O-Let me connect you with my colleague who specializes in _______
  16. B-Used customer name 3x during call
  17. G-Insurance Referral
  18. B-Used ASK Huntington
  19. I-Customer thanked you for your assistance
  20. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  21. N-1st call resolution
  22. N-Free!
  23. G-Used customer name
  24. O-Used ASK Huntington
  25. G-Used ASK Huntington