Free!Used ASKHuntingtonLet me connectyou with mycolleague whospecializes in_______UsedcustomernameSuggestedself-serviceUsedcustomername 3xduring callInsuranceReferralofferedmerchantcallThankedcustomer forcalling in andbusiness withus"What ICAN DOis_____What ICAN DOis____Used ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""Angry toHappy"CallSuggestedself-service"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"De-escalatedsup callCustomerthanked youfor yourassistance1st callresolutionUsed ASKHuntington"Thankyou forcalling intoday"Thankedcustomer for___years ofbusinessrecoveredrefundfrommerchantUsed ASKHuntingtonUsedcustomernameFree!Used ASKHuntingtonLet me connectyou with mycolleague whospecializes in_______UsedcustomernameSuggestedself-serviceUsedcustomername 3xduring callInsuranceReferralofferedmerchantcallThankedcustomer forcalling in andbusiness withus"What ICAN DOis_____What ICAN DOis____Used ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""Angry toHappy"CallSuggestedself-service"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"De-escalatedsup callCustomerthanked youfor yourassistance1st callresolutionUsed ASKHuntington"Thankyou forcalling intoday"Thankedcustomer for___years ofbusinessrecoveredrefundfrommerchantUsed ASKHuntingtonUsedcustomername

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
O
4
G
5
G
6
B
7
G
8
I
9
O
10
B
11
G
12
B
13
N
14
O
15
I
16
N
17
B
18
I
19
N
20
B
21
I
22
N
23
I
24
O
25
O
  1. N-Free!
  2. G-Used ASK Huntington
  3. O-Let me connect you with my colleague who specializes in _______
  4. G-Used customer name
  5. G-Suggested self-service
  6. B-Used customer name 3x during call
  7. G-Insurance Referral
  8. I-offered merchant call
  9. O-Thanked customer for calling in and business with us
  10. B-"What I CAN DO is_____
  11. G-What I CAN DO is____
  12. B-Used ASK Huntington
  13. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  14. O-"Angry to Happy" Call
  15. I-Suggested self-service
  16. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  17. B-De-escalated sup call
  18. I-Customer thanked you for your assistance
  19. N-1st call resolution
  20. B-Used ASK Huntington
  21. I-"Thank you for calling in today"
  22. N-Thanked customer for ___years of business
  23. I-recovered refund from merchant
  24. O-Used ASK Huntington
  25. O-Used customer name