Used ASKHuntingtonUsed ASKHuntingtonThankedcustomer forcalling in andbusiness withusUsedcustomernameUsed ASKHuntington"Thankyou forcalling intoday"recoveredrefundfrommerchantThankedcustomer for___years ofbusiness"Angry toHappy"CallWhat ICAN DOis____1st callresolutionSuggestedself-serviceUsedcustomername 3xduring call"What ICAN DOis_____De-escalatedsup call"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameInsuranceReferralUsed ASKHuntingtonofferedmerchantcallSuggestedself-serviceCustomerthanked youfor yourassistanceLet me connectyou with mycolleague whospecializes in_______Free!Used ASKHuntingtonUsed ASKHuntingtonThankedcustomer forcalling in andbusiness withusUsedcustomernameUsed ASKHuntington"Thankyou forcalling intoday"recoveredrefundfrommerchantThankedcustomer for___years ofbusiness"Angry toHappy"CallWhat ICAN DOis____1st callresolutionSuggestedself-serviceUsedcustomername 3xduring call"What ICAN DOis_____De-escalatedsup call"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameInsuranceReferralUsed ASKHuntingtonofferedmerchantcallSuggestedself-serviceCustomerthanked youfor yourassistanceLet me connectyou with mycolleague whospecializes in_______Free!

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
G
6
I
7
I
8
N
9
O
10
G
11
N
12
I
13
B
14
B
15
B
16
N
17
N
18
O
19
G
20
B
21
I
22
G
23
I
24
O
25
N
  1. O-Used ASK Huntington
  2. B-Used ASK Huntington
  3. O-Thanked customer for calling in and business with us
  4. G-Used customer name
  5. G-Used ASK Huntington
  6. I-"Thank you for calling in today"
  7. I-recovered refund from merchant
  8. N-Thanked customer for ___years of business
  9. O-"Angry to Happy" Call
  10. G-What I CAN DO is____
  11. N-1st call resolution
  12. I-Suggested self-service
  13. B-Used customer name 3x during call
  14. B-"What I CAN DO is_____
  15. B-De-escalated sup call
  16. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  17. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  18. O-Used customer name
  19. G-Insurance Referral
  20. B-Used ASK Huntington
  21. I-offered merchant call
  22. G-Suggested self-service
  23. I-Customer thanked you for your assistance
  24. O-Let me connect you with my colleague who specializes in _______
  25. N-Free!