"Angry toHappy"CallUsedcustomernameSuggestedself-service1st callresolution"What ICAN DOis_____Customerthanked youfor yourassistanceThankedcustomer for___years ofbusinessDe-escalatedsup callUsedcustomername 3xduring callInsuranceReferralUsed ASKHuntingtonrecoveredrefundfrommerchantFree!UsedcustomernameUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"offeredmerchantcallUsed ASKHuntington"Thankyou forcalling intoday"Used ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Thankedcustomer forcalling in andbusiness withusWhat ICAN DOis____Let me connectyou with mycolleague whospecializes in_______Suggestedself-service"Angry toHappy"CallUsedcustomernameSuggestedself-service1st callresolution"What ICAN DOis_____Customerthanked youfor yourassistanceThankedcustomer for___years ofbusinessDe-escalatedsup callUsedcustomername 3xduring callInsuranceReferralUsed ASKHuntingtonrecoveredrefundfrommerchantFree!UsedcustomernameUsed ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"offeredmerchantcallUsed ASKHuntington"Thankyou forcalling intoday"Used ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Thankedcustomer forcalling in andbusiness withusWhat ICAN DOis____Let me connectyou with mycolleague whospecializes in_______Suggestedself-service

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
N
5
B
6
I
7
N
8
B
9
B
10
G
11
G
12
I
13
N
14
O
15
O
16
N
17
I
18
B
19
I
20
B
21
N
22
O
23
G
24
O
25
G
  1. O-"Angry to Happy" Call
  2. G-Used customer name
  3. I-Suggested self-service
  4. N-1st call resolution
  5. B-"What I CAN DO is_____
  6. I-Customer thanked you for your assistance
  7. N-Thanked customer for ___years of business
  8. B-De-escalated sup call
  9. B-Used customer name 3x during call
  10. G-Insurance Referral
  11. G-Used ASK Huntington
  12. I-recovered refund from merchant
  13. N-Free!
  14. O-Used customer name
  15. O-Used ASK Huntington
  16. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  17. I-offered merchant call
  18. B-Used ASK Huntington
  19. I-"Thank you for calling in today"
  20. B-Used ASK Huntington
  21. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  22. O-Thanked customer for calling in and business with us
  23. G-What I CAN DO is____
  24. O-Let me connect you with my colleague who specializes in _______
  25. G-Suggested self-service