"Thankyou forcalling intoday"Suggestedself-service"What ICAN DOis_____Let me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring call"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"De-escalatedsup callUsed ASKHuntingtonWhat ICAN DOis____Thankedcustomer forcalling in andbusiness withusUsedcustomernamerecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"offeredmerchantcallFree!UsedcustomernameUsed ASKHuntingtonSuggestedself-service1st callresolutionUsed ASKHuntingtonCustomerthanked youfor yourassistanceUsed ASKHuntingtonInsuranceReferral"Angry toHappy"CallThankedcustomer for___years ofbusiness"Thankyou forcalling intoday"Suggestedself-service"What ICAN DOis_____Let me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring call"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"De-escalatedsup callUsed ASKHuntingtonWhat ICAN DOis____Thankedcustomer forcalling in andbusiness withusUsedcustomernamerecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"offeredmerchantcallFree!UsedcustomernameUsed ASKHuntingtonSuggestedself-service1st callresolutionUsed ASKHuntingtonCustomerthanked youfor yourassistanceUsed ASKHuntingtonInsuranceReferral"Angry toHappy"CallThankedcustomer for___years ofbusiness

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
O
5
B
6
N
7
B
8
G
9
G
10
O
11
G
12
I
13
N
14
I
15
N
16
O
17
O
18
G
19
N
20
B
21
I
22
B
23
G
24
O
25
N
  1. I-"Thank you for calling in today"
  2. I-Suggested self-service
  3. B-"What I CAN DO is_____
  4. O-Let me connect you with my colleague who specializes in _______
  5. B-Used customer name 3x during call
  6. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  7. B-De-escalated sup call
  8. G-Used ASK Huntington
  9. G-What I CAN DO is____
  10. O-Thanked customer for calling in and business with us
  11. G-Used customer name
  12. I-recovered refund from merchant
  13. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  14. I-offered merchant call
  15. N-Free!
  16. O-Used customer name
  17. O-Used ASK Huntington
  18. G-Suggested self-service
  19. N-1st call resolution
  20. B-Used ASK Huntington
  21. I-Customer thanked you for your assistance
  22. B-Used ASK Huntington
  23. G-Insurance Referral
  24. O-"Angry to Happy" Call
  25. N-Thanked customer for ___years of business