"Thankyou forcalling intoday""What ICAN DOis_____Let me connectyou with mycolleague whospecializes in_______Customerthanked youfor yourassistanceInsuranceReferral"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Usedcustomername 3xduring callSuggestedself-serviceUsed ASKHuntingtonUsed ASKHuntingtonThankedcustomer for___years ofbusinessThankedcustomer forcalling in andbusiness withusUsed ASKHuntingtonSuggestedself-serviceUsed ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"De-escalatedsup callrecoveredrefundfrommerchantUsedcustomernameofferedmerchantcall1st callresolution"Angry toHappy"CallFree!What ICAN DOis____Usedcustomername"Thankyou forcalling intoday""What ICAN DOis_____Let me connectyou with mycolleague whospecializes in_______Customerthanked youfor yourassistanceInsuranceReferral"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Usedcustomername 3xduring callSuggestedself-serviceUsed ASKHuntingtonUsed ASKHuntingtonThankedcustomer for___years ofbusinessThankedcustomer forcalling in andbusiness withusUsed ASKHuntingtonSuggestedself-serviceUsed ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"De-escalatedsup callrecoveredrefundfrommerchantUsedcustomernameofferedmerchantcall1st callresolution"Angry toHappy"CallFree!What ICAN DOis____Usedcustomername

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
G
6
N
7
B
8
I
9
G
10
O
11
N
12
O
13
B
14
G
15
B
16
N
17
B
18
I
19
O
20
I
21
N
22
O
23
N
24
G
25
G
  1. I-"Thank you for calling in today"
  2. B-"What I CAN DO is_____
  3. O-Let me connect you with my colleague who specializes in _______
  4. I-Customer thanked you for your assistance
  5. G-Insurance Referral
  6. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  7. B-Used customer name 3x during call
  8. I-Suggested self-service
  9. G-Used ASK Huntington
  10. O-Used ASK Huntington
  11. N-Thanked customer for ___years of business
  12. O-Thanked customer for calling in and business with us
  13. B-Used ASK Huntington
  14. G-Suggested self-service
  15. B-Used ASK Huntington
  16. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  17. B-De-escalated sup call
  18. I-recovered refund from merchant
  19. O-Used customer name
  20. I-offered merchant call
  21. N-1st call resolution
  22. O-"Angry to Happy" Call
  23. N-Free!
  24. G-What I CAN DO is____
  25. G-Used customer name