1st callresolutionLet me connectyou with mycolleague whospecializes in_______Used ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameSuggestedself-serviceUsed ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""Thankyou forcalling intoday"Thankedcustomer for___years ofbusinessSuggestedself-serviceUsedcustomername"What ICAN DOis_____Usedcustomername 3xduring callofferedmerchantcallCustomerthanked youfor yourassistanceDe-escalatedsup callUsed ASKHuntingtonInsuranceReferralWhat ICAN DOis____Used ASKHuntingtonFree!"Angry toHappy"CallThankedcustomer forcalling in andbusiness withus1st callresolutionLet me connectyou with mycolleague whospecializes in_______Used ASKHuntington"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"UsedcustomernameSuggestedself-serviceUsed ASKHuntingtonrecoveredrefundfrommerchant"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""Thankyou forcalling intoday"Thankedcustomer for___years ofbusinessSuggestedself-serviceUsedcustomername"What ICAN DOis_____Usedcustomername 3xduring callofferedmerchantcallCustomerthanked youfor yourassistanceDe-escalatedsup callUsed ASKHuntingtonInsuranceReferralWhat ICAN DOis____Used ASKHuntingtonFree!"Angry toHappy"CallThankedcustomer forcalling in andbusiness withus

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
N
5
G
6
I
7
B
8
I
9
N
10
I
11
N
12
G
13
O
14
B
15
B
16
I
17
I
18
B
19
O
20
G
21
G
22
G
23
N
24
O
25
O
  1. N-1st call resolution
  2. O-Let me connect you with my colleague who specializes in _______
  3. B-Used ASK Huntington
  4. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  5. G-Used customer name
  6. I-Suggested self-service
  7. B-Used ASK Huntington
  8. I-recovered refund from merchant
  9. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  10. I-"Thank you for calling in today"
  11. N-Thanked customer for ___years of business
  12. G-Suggested self-service
  13. O-Used customer name
  14. B-"What I CAN DO is_____
  15. B-Used customer name 3x during call
  16. I-offered merchant call
  17. I-Customer thanked you for your assistance
  18. B-De-escalated sup call
  19. O-Used ASK Huntington
  20. G-Insurance Referral
  21. G-What I CAN DO is____
  22. G-Used ASK Huntington
  23. N-Free!
  24. O-"Angry to Happy" Call
  25. O-Thanked customer for calling in and business with us