InsuranceReferralofferedmerchantcallSuggestedself-serviceSuggestedself-serviceFree!Usedcustomername 3xduring callUsed ASKHuntington"Thankyou forcalling intoday"What ICAN DOis____Let me connectyou with mycolleague whospecializes in_______Used ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntingtonThankedcustomer for___years ofbusinessUsed ASKHuntington"Angry toHappy"CallDe-escalatedsup call1st callresolutionThankedcustomer forcalling in andbusiness withusUsedcustomernameCustomerthanked youfor yourassistanceUsedcustomername"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"recoveredrefundfrommerchant"What ICAN DOis_____InsuranceReferralofferedmerchantcallSuggestedself-serviceSuggestedself-serviceFree!Usedcustomername 3xduring callUsed ASKHuntington"Thankyou forcalling intoday"What ICAN DOis____Let me connectyou with mycolleague whospecializes in_______Used ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Used ASKHuntingtonThankedcustomer for___years ofbusinessUsed ASKHuntington"Angry toHappy"CallDe-escalatedsup call1st callresolutionThankedcustomer forcalling in andbusiness withusUsedcustomernameCustomerthanked youfor yourassistanceUsedcustomername"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"recoveredrefundfrommerchant"What ICAN DOis_____

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
I
5
N
6
B
7
O
8
I
9
G
10
O
11
G
12
N
13
B
14
N
15
B
16
O
17
B
18
N
19
O
20
O
21
I
22
G
23
N
24
I
25
B
  1. G-Insurance Referral
  2. I-offered merchant call
  3. G-Suggested self-service
  4. I-Suggested self-service
  5. N-Free!
  6. B-Used customer name 3x during call
  7. O-Used ASK Huntington
  8. I-"Thank you for calling in today"
  9. G-What I CAN DO is____
  10. O-Let me connect you with my colleague who specializes in _______
  11. G-Used ASK Huntington
  12. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  13. B-Used ASK Huntington
  14. N-Thanked customer for ___years of business
  15. B-Used ASK Huntington
  16. O-"Angry to Happy" Call
  17. B-De-escalated sup call
  18. N-1st call resolution
  19. O-Thanked customer for calling in and business with us
  20. O-Used customer name
  21. I-Customer thanked you for your assistance
  22. G-Used customer name
  23. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  24. I-recovered refund from merchant
  25. B-"What I CAN DO is_____