recoveredrefundfrommerchantUsed ASKHuntingtonofferedmerchantcallUsed ASKHuntingtonFree!UsedcustomernameUsed ASKHuntington"Thankyou forcalling intoday"What ICAN DOis____"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""What ICAN DOis_____Suggestedself-serviceUsed ASKHuntingtonCustomerthanked youfor yourassistanceUsedcustomernameSuggestedself-serviceInsuranceReferralDe-escalatedsup callLet me connectyou with mycolleague whospecializes in_______Thankedcustomer for___years ofbusinessThankedcustomer forcalling in andbusiness withusUsedcustomername 3xduring call"Angry toHappy"Call1st callresolutionrecoveredrefundfrommerchantUsed ASKHuntingtonofferedmerchantcallUsed ASKHuntingtonFree!UsedcustomernameUsed ASKHuntington"Thankyou forcalling intoday"What ICAN DOis____"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""What ICAN DOis_____Suggestedself-serviceUsed ASKHuntingtonCustomerthanked youfor yourassistanceUsedcustomernameSuggestedself-serviceInsuranceReferralDe-escalatedsup callLet me connectyou with mycolleague whospecializes in_______Thankedcustomer for___years ofbusinessThankedcustomer forcalling in andbusiness withusUsedcustomername 3xduring call"Angry toHappy"Call1st callresolution

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
I
4
O
5
N
6
O
7
B
8
I
9
G
10
N
11
N
12
B
13
G
14
B
15
I
16
G
17
I
18
G
19
B
20
O
21
N
22
O
23
B
24
O
25
N
  1. I-recovered refund from merchant
  2. G-Used ASK Huntington
  3. I-offered merchant call
  4. O-Used ASK Huntington
  5. N-Free!
  6. O-Used customer name
  7. B-Used ASK Huntington
  8. I-"Thank you for calling in today"
  9. G-What I CAN DO is____
  10. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  11. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  12. B-"What I CAN DO is_____
  13. G-Suggested self-service
  14. B-Used ASK Huntington
  15. I-Customer thanked you for your assistance
  16. G-Used customer name
  17. I-Suggested self-service
  18. G-Insurance Referral
  19. B-De-escalated sup call
  20. O-Let me connect you with my colleague who specializes in _______
  21. N-Thanked customer for ___years of business
  22. O-Thanked customer for calling in and business with us
  23. B-Used customer name 3x during call
  24. O-"Angry to Happy" Call
  25. N-1st call resolution