Suggestedself-service"What ICAN DOis_____offeredmerchantcallWhat ICAN DOis____Free!Usedcustomernamerecoveredrefundfrommerchant"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""Thankyou forcalling intoday"Suggestedself-serviceInsuranceReferral"Angry toHappy"CallThankedcustomer forcalling in andbusiness withusThankedcustomer for___years ofbusinessUsed ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Let me connectyou with mycolleague whospecializes in_______Used ASKHuntington1st callresolutionUsed ASKHuntingtonUsedcustomername 3xduring callUsedcustomernameCustomerthanked youfor yourassistanceUsed ASKHuntingtonDe-escalatedsup callSuggestedself-service"What ICAN DOis_____offeredmerchantcallWhat ICAN DOis____Free!Usedcustomernamerecoveredrefundfrommerchant"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?""Thankyou forcalling intoday"Suggestedself-serviceInsuranceReferral"Angry toHappy"CallThankedcustomer forcalling in andbusiness withusThankedcustomer for___years ofbusinessUsed ASKHuntington"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?"Let me connectyou with mycolleague whospecializes in_______Used ASKHuntington1st callresolutionUsed ASKHuntingtonUsedcustomername 3xduring callUsedcustomernameCustomerthanked youfor yourassistanceUsed ASKHuntingtonDe-escalatedsup call

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
G
5
N
6
O
7
I
8
N
9
I
10
I
11
G
12
O
13
O
14
N
15
B
16
N
17
O
18
O
19
N
20
G
21
B
22
G
23
I
24
B
25
B
  1. G-Suggested self-service
  2. B-"What I CAN DO is_____
  3. I-offered merchant call
  4. G-What I CAN DO is____
  5. N-Free!
  6. O-Used customer name
  7. I-recovered refund from merchant
  8. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  9. I-"Thank you for calling in today"
  10. I-Suggested self-service
  11. G-Insurance Referral
  12. O-"Angry to Happy" Call
  13. O-Thanked customer for calling in and business with us
  14. N-Thanked customer for ___years of business
  15. B-Used ASK Huntington
  16. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  17. O-Let me connect you with my colleague who specializes in _______
  18. O-Used ASK Huntington
  19. N-1st call resolution
  20. G-Used ASK Huntington
  21. B-Used customer name 3x during call
  22. G-Used customer name
  23. I-Customer thanked you for your assistance
  24. B-Used ASK Huntington
  25. B-De-escalated sup call