offeredmerchantcallUsed ASKHuntingtonUsed ASKHuntingtonFree!Thankedcustomer forcalling in andbusiness withus"Thankyou forcalling intoday"UsedcustomernameCustomerthanked youfor yourassistance"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""Angry toHappy"CallInsuranceReferralUsed ASKHuntingtonSuggestedself-serviceThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Used ASKHuntington1st callresolution"What ICAN DOis_____recoveredrefundfrommerchantSuggestedself-serviceLet me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring callDe-escalatedsup callWhat ICAN DOis____UsedcustomernameofferedmerchantcallUsed ASKHuntingtonUsed ASKHuntingtonFree!Thankedcustomer forcalling in andbusiness withus"Thankyou forcalling intoday"UsedcustomernameCustomerthanked youfor yourassistance"I apologize aboutthe long wait, I'mglad you got metoday! How may Iassist you?""Angry toHappy"CallInsuranceReferralUsed ASKHuntingtonSuggestedself-serviceThankedcustomer for___years ofbusiness"I believe I havea resolution, doyou mind if Iplace you on abrief hold whileI confirm?"Used ASKHuntington1st callresolution"What ICAN DOis_____recoveredrefundfrommerchantSuggestedself-serviceLet me connectyou with mycolleague whospecializes in_______Usedcustomername 3xduring callDe-escalatedsup callWhat ICAN DOis____Usedcustomername

CSAT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
N
5
O
6
I
7
O
8
I
9
N
10
O
11
G
12
O
13
I
14
N
15
N
16
G
17
N
18
B
19
I
20
G
21
O
22
B
23
B
24
G
25
G
  1. I-offered merchant call
  2. B-Used ASK Huntington
  3. B-Used ASK Huntington
  4. N-Free!
  5. O-Thanked customer for calling in and business with us
  6. I-"Thank you for calling in today"
  7. O-Used customer name
  8. I-Customer thanked you for your assistance
  9. N-"I apologize about the long wait, I'm glad you got me today! How may I assist you?"
  10. O-"Angry to Happy" Call
  11. G-Insurance Referral
  12. O-Used ASK Huntington
  13. I-Suggested self-service
  14. N-Thanked customer for ___years of business
  15. N-"I believe I have a resolution, do you mind if I place you on a brief hold while I confirm?"
  16. G-Used ASK Huntington
  17. N-1st call resolution
  18. B-"What I CAN DO is_____
  19. I-recovered refund from merchant
  20. G-Suggested self-service
  21. O-Let me connect you with my colleague who specializes in _______
  22. B-Used customer name 3x during call
  23. B-De-escalated sup call
  24. G-What I CAN DO is____
  25. G-Used customer name