RemovedsomeonefromhomeReturnedfrombreak ontimeSuggestedcustomeruseEHSD.orgde-escalatedcallerChangedincomeDiscontinuedcase percustomerrequestLoggedout forlunch ontimeCompleteda work unitfrom thebucketAccessedcustomersMYBCWsubmissionAdd apersonAdded atranslatornot forSpanishHad otherprogramreviewcomboResolvedcustomerissueRescindeda caseProvidedotherresourcecontactsless than40%unavailabletimeScreenedfor ABAWDExemptionsLoggedin ontimeAdded"Other"dispositionreasonReturnedfrom lunchon timeUsed thecorrectdispositionExplaineda NOACustomercomplimenttoSupervisorCompletedan RRRover thephoneAdd apersonLoggedinto callout timelyEscalateda case tomyselfWasthankedfor myservicetold waysto applyforCalFreshRemovedsomeonefromhomeReturnedfrombreak ontimeSuggestedcustomeruseEHSD.orgde-escalatedcallerChangedincomeDiscontinuedcase percustomerrequestLoggedout forlunch ontimeCompleteda work unitfrom thebucketAccessedcustomersMYBCWsubmissionAdd apersonAdded atranslatornot forSpanishHad otherprogramreviewcomboResolvedcustomerissueRescindeda caseProvidedotherresourcecontactsless than40%unavailabletimeScreenedfor ABAWDExemptionsLoggedin ontimeAdded"Other"dispositionreasonReturnedfrom lunchon timeUsed thecorrectdispositionExplaineda NOACustomercomplimenttoSupervisorCompletedan RRRover thephoneAdd apersonLoggedinto callout timelyEscalateda case tomyselfWasthankedfor myservicetold waysto applyforCalFresh

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Removed someone from home
  2. Returned from break on time
  3. Suggested customer use EHSD.org
  4. de-escalated caller
  5. Changed income
  6. Discontinued case per customer request
  7. Logged out for lunch on time
  8. Completed a work unit from the bucket
  9. Accessed customers MYBCW submission
  10. Add a person
  11. Added a translator not for Spanish
  12. Had other program review combo
  13. Resolved customer issue
  14. Rescinded a case
  15. Provided other resource contacts
  16. less than 40% unavailable time
  17. Screened for ABAWD Exemptions
  18. Logged in on time
  19. Added "Other" disposition reason
  20. Returned from lunch on time
  21. Used the correct disposition
  22. Explained a NOA
  23. Customer compliment to Supervisor
  24. Completed an RRR over the phone
  25. Add a person
  26. Logged into call out timely
  27. Escalated a case to myself
  28. Was thanked for my service
  29. told ways to apply for CalFresh