Added"Other"dispositionreasontold waysto applyforCalFreshHad otherprogramreviewcomboRescindeda caseReturnedfrombreak ontimeLoggedinto callout timelyde-escalatedcallerUsed thecorrectdispositionless than40%unavailabletimeResolvedcustomerissueDiscontinuedcase percustomerrequestRemovedsomeonefromhomeAdd apersonExplaineda NOAAdd apersonLoggedin ontimeChangedincomeCustomercomplimenttoSupervisorCompleteda work unitfrom thebucketEscalateda case tomyselfProvidedotherresourcecontactsReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgLoggedout forlunch ontimeAccessedcustomersMYBCWsubmissionCompletedan RRRover thephoneAdded atranslatornot forSpanishScreenedfor ABAWDExemptionsWasthankedfor myserviceAdded"Other"dispositionreasontold waysto applyforCalFreshHad otherprogramreviewcomboRescindeda caseReturnedfrombreak ontimeLoggedinto callout timelyde-escalatedcallerUsed thecorrectdispositionless than40%unavailabletimeResolvedcustomerissueDiscontinuedcase percustomerrequestRemovedsomeonefromhomeAdd apersonExplaineda NOAAdd apersonLoggedin ontimeChangedincomeCustomercomplimenttoSupervisorCompleteda work unitfrom thebucketEscalateda case tomyselfProvidedotherresourcecontactsReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgLoggedout forlunch ontimeAccessedcustomersMYBCWsubmissionCompletedan RRRover thephoneAdded atranslatornot forSpanishScreenedfor ABAWDExemptionsWasthankedfor myservice

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added "Other" disposition reason
  2. told ways to apply for CalFresh
  3. Had other program review combo
  4. Rescinded a case
  5. Returned from break on time
  6. Logged into call out timely
  7. de-escalated caller
  8. Used the correct disposition
  9. less than 40% unavailable time
  10. Resolved customer issue
  11. Discontinued case per customer request
  12. Removed someone from home
  13. Add a person
  14. Explained a NOA
  15. Add a person
  16. Logged in on time
  17. Changed income
  18. Customer compliment to Supervisor
  19. Completed a work unit from the bucket
  20. Escalated a case to myself
  21. Provided other resource contacts
  22. Returned from lunch on time
  23. Suggested customer use EHSD.org
  24. Logged out for lunch on time
  25. Accessed customers MYBCW submission
  26. Completed an RRR over the phone
  27. Added a translator not for Spanish
  28. Screened for ABAWD Exemptions
  29. Was thanked for my service