Loggedinto callout timelyDiscontinuedcase percustomerrequestAccessedcustomersMYBCWsubmissionSuggestedcustomeruseEHSD.orgResolvedcustomerissueProvidedotherresourcecontactsLoggedin ontimeAdd apersonHad otherprogramreviewcomboAdded atranslatornot forSpanishLoggedout forlunch ontimeCustomercomplimenttoSupervisorCompletedan RRRover thephoneCompleteda work unitfrom thebucketde-escalatedcallerScreenedfor ABAWDExemptionsEscalateda case tomyselfRemovedsomeonefromhomeUsed thecorrectdispositionWasthankedfor myserviceRescindeda caseAdded"Other"dispositionreasonReturnedfrom lunchon timeReturnedfrombreak ontimeAdd apersonless than40%unavailabletimeExplaineda NOAtold waysto applyforCalFreshChangedincomeLoggedinto callout timelyDiscontinuedcase percustomerrequestAccessedcustomersMYBCWsubmissionSuggestedcustomeruseEHSD.orgResolvedcustomerissueProvidedotherresourcecontactsLoggedin ontimeAdd apersonHad otherprogramreviewcomboAdded atranslatornot forSpanishLoggedout forlunch ontimeCustomercomplimenttoSupervisorCompletedan RRRover thephoneCompleteda work unitfrom thebucketde-escalatedcallerScreenedfor ABAWDExemptionsEscalateda case tomyselfRemovedsomeonefromhomeUsed thecorrectdispositionWasthankedfor myserviceRescindeda caseAdded"Other"dispositionreasonReturnedfrom lunchon timeReturnedfrombreak ontimeAdd apersonless than40%unavailabletimeExplaineda NOAtold waysto applyforCalFreshChangedincome

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Logged into call out timely
  2. Discontinued case per customer request
  3. Accessed customers MYBCW submission
  4. Suggested customer use EHSD.org
  5. Resolved customer issue
  6. Provided other resource contacts
  7. Logged in on time
  8. Add a person
  9. Had other program review combo
  10. Added a translator not for Spanish
  11. Logged out for lunch on time
  12. Customer compliment to Supervisor
  13. Completed an RRR over the phone
  14. Completed a work unit from the bucket
  15. de-escalated caller
  16. Screened for ABAWD Exemptions
  17. Escalated a case to myself
  18. Removed someone from home
  19. Used the correct disposition
  20. Was thanked for my service
  21. Rescinded a case
  22. Added "Other" disposition reason
  23. Returned from lunch on time
  24. Returned from break on time
  25. Add a person
  26. less than 40% unavailable time
  27. Explained a NOA
  28. told ways to apply for CalFresh
  29. Changed income