Add apersonExplaineda NOAless than40%unavailabletimeAdd apersonAdded"Other"dispositionreasonCompletedan RRRover thephoneDiscontinuedcase percustomerrequestRescindeda caseLoggedin ontimeLoggedinto callout timelyUsed thecorrectdispositionProvidedotherresourcecontactsCustomercomplimenttoSupervisorScreenedfor ABAWDExemptionsReturnedfrom lunchon timeEscalateda case tomyselfResolvedcustomerissueWasthankedfor myserviceAccessedcustomersMYBCWsubmissionReturnedfrombreak ontimeLoggedout forlunch ontimeHad otherprogramreviewcomboRemovedsomeonefromhomeAdded atranslatornot forSpanishChangedincomede-escalatedcallerCompleteda work unitfrom thebucketSuggestedcustomeruseEHSD.orgtold waysto applyforCalFreshAdd apersonExplaineda NOAless than40%unavailabletimeAdd apersonAdded"Other"dispositionreasonCompletedan RRRover thephoneDiscontinuedcase percustomerrequestRescindeda caseLoggedin ontimeLoggedinto callout timelyUsed thecorrectdispositionProvidedotherresourcecontactsCustomercomplimenttoSupervisorScreenedfor ABAWDExemptionsReturnedfrom lunchon timeEscalateda case tomyselfResolvedcustomerissueWasthankedfor myserviceAccessedcustomersMYBCWsubmissionReturnedfrombreak ontimeLoggedout forlunch ontimeHad otherprogramreviewcomboRemovedsomeonefromhomeAdded atranslatornot forSpanishChangedincomede-escalatedcallerCompleteda work unitfrom thebucketSuggestedcustomeruseEHSD.orgtold waysto applyforCalFresh

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a person
  2. Explained a NOA
  3. less than 40% unavailable time
  4. Add a person
  5. Added "Other" disposition reason
  6. Completed an RRR over the phone
  7. Discontinued case per customer request
  8. Rescinded a case
  9. Logged in on time
  10. Logged into call out timely
  11. Used the correct disposition
  12. Provided other resource contacts
  13. Customer compliment to Supervisor
  14. Screened for ABAWD Exemptions
  15. Returned from lunch on time
  16. Escalated a case to myself
  17. Resolved customer issue
  18. Was thanked for my service
  19. Accessed customers MYBCW submission
  20. Returned from break on time
  21. Logged out for lunch on time
  22. Had other program review combo
  23. Removed someone from home
  24. Added a translator not for Spanish
  25. Changed income
  26. de-escalated caller
  27. Completed a work unit from the bucket
  28. Suggested customer use EHSD.org
  29. told ways to apply for CalFresh