Completedan RRRover thephoneAccessedcustomersMYBCWsubmissionProvidedotherresourcecontactsRemovedsomeonefromhomeResolvedcustomerissueAdd apersonReturnedfrombreak ontimeHad otherprogramreviewcomboScreenedfor ABAWDExemptionsAdded"Other"dispositionreasontold waysto applyforCalFreshLoggedinto callout timelyLoggedin ontimeRescindeda caseLoggedout forlunch ontimeReturnedfrom lunchon timeless than40%unavailabletimeUsed thecorrectdispositionWasthankedfor myserviceExplaineda NOADiscontinuedcase percustomerrequestAdded atranslatornot forSpanishChangedincomeCompleteda work unitfrom thebucketEscalateda case tomyselfCustomercomplimenttoSupervisorSuggestedcustomeruseEHSD.orgAdd apersonde-escalatedcallerCompletedan RRRover thephoneAccessedcustomersMYBCWsubmissionProvidedotherresourcecontactsRemovedsomeonefromhomeResolvedcustomerissueAdd apersonReturnedfrombreak ontimeHad otherprogramreviewcomboScreenedfor ABAWDExemptionsAdded"Other"dispositionreasontold waysto applyforCalFreshLoggedinto callout timelyLoggedin ontimeRescindeda caseLoggedout forlunch ontimeReturnedfrom lunchon timeless than40%unavailabletimeUsed thecorrectdispositionWasthankedfor myserviceExplaineda NOADiscontinuedcase percustomerrequestAdded atranslatornot forSpanishChangedincomeCompleteda work unitfrom thebucketEscalateda case tomyselfCustomercomplimenttoSupervisorSuggestedcustomeruseEHSD.orgAdd apersonde-escalatedcaller

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed an RRR over the phone
  2. Accessed customers MYBCW submission
  3. Provided other resource contacts
  4. Removed someone from home
  5. Resolved customer issue
  6. Add a person
  7. Returned from break on time
  8. Had other program review combo
  9. Screened for ABAWD Exemptions
  10. Added "Other" disposition reason
  11. told ways to apply for CalFresh
  12. Logged into call out timely
  13. Logged in on time
  14. Rescinded a case
  15. Logged out for lunch on time
  16. Returned from lunch on time
  17. less than 40% unavailable time
  18. Used the correct disposition
  19. Was thanked for my service
  20. Explained a NOA
  21. Discontinued case per customer request
  22. Added a translator not for Spanish
  23. Changed income
  24. Completed a work unit from the bucket
  25. Escalated a case to myself
  26. Customer compliment to Supervisor
  27. Suggested customer use EHSD.org
  28. Add a person
  29. de-escalated caller