Providedotherresourcecontactsde-escalatedcallerAdd apersonDiscontinuedcase percustomerrequestAdded atranslatornot forSpanishWasthankedfor myserviceChangedincomeReturnedfrom lunchon timeLoggedout forlunch ontimeAccessedcustomersMYBCWsubmissionReturnedfrombreak ontimeAdded"Other"dispositionreasonAdd apersonCustomercomplimenttoSupervisorEscalateda case tomyselfCompletedan RRRover thephoneExplaineda NOAUsed thecorrectdispositionSuggestedcustomeruseEHSD.orgCompleteda work unitfrom thebucketHad otherprogramreviewcomboRescindeda casetold waysto applyforCalFreshLoggedinto callout timelyless than40%unavailabletimeScreenedfor ABAWDExemptionsRemovedsomeonefromhomeLoggedin ontimeResolvedcustomerissueProvidedotherresourcecontactsde-escalatedcallerAdd apersonDiscontinuedcase percustomerrequestAdded atranslatornot forSpanishWasthankedfor myserviceChangedincomeReturnedfrom lunchon timeLoggedout forlunch ontimeAccessedcustomersMYBCWsubmissionReturnedfrombreak ontimeAdded"Other"dispositionreasonAdd apersonCustomercomplimenttoSupervisorEscalateda case tomyselfCompletedan RRRover thephoneExplaineda NOAUsed thecorrectdispositionSuggestedcustomeruseEHSD.orgCompleteda work unitfrom thebucketHad otherprogramreviewcomboRescindeda casetold waysto applyforCalFreshLoggedinto callout timelyless than40%unavailabletimeScreenedfor ABAWDExemptionsRemovedsomeonefromhomeLoggedin ontimeResolvedcustomerissue

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided other resource contacts
  2. de-escalated caller
  3. Add a person
  4. Discontinued case per customer request
  5. Added a translator not for Spanish
  6. Was thanked for my service
  7. Changed income
  8. Returned from lunch on time
  9. Logged out for lunch on time
  10. Accessed customers MYBCW submission
  11. Returned from break on time
  12. Added "Other" disposition reason
  13. Add a person
  14. Customer compliment to Supervisor
  15. Escalated a case to myself
  16. Completed an RRR over the phone
  17. Explained a NOA
  18. Used the correct disposition
  19. Suggested customer use EHSD.org
  20. Completed a work unit from the bucket
  21. Had other program review combo
  22. Rescinded a case
  23. told ways to apply for CalFresh
  24. Logged into call out timely
  25. less than 40% unavailable time
  26. Screened for ABAWD Exemptions
  27. Removed someone from home
  28. Logged in on time
  29. Resolved customer issue