de-escalatedcallerEscalateda case tomyselfResolvedcustomerissueExplaineda NOAtold waysto applyforCalFreshRescindeda caseWasthankedfor myserviceCustomercomplimenttoSupervisorLoggedout forlunch ontimeAdded atranslatornot forSpanishless than40%unavailabletimeSuggestedcustomeruseEHSD.orgLoggedin ontimeUsed thecorrectdispositionReturnedfrombreak ontimeDiscontinuedcase percustomerrequestAdd apersonAccessedcustomersMYBCWsubmissionProvidedotherresourcecontactsRemovedsomeonefromhomeAdded"Other"dispositionreasonChangedincomeCompletedan RRRover thephoneLoggedinto callout timelyAdd apersonReturnedfrom lunchon timeScreenedfor ABAWDExemptionsCompleteda work unitfrom thebucketHad otherprogramreviewcombode-escalatedcallerEscalateda case tomyselfResolvedcustomerissueExplaineda NOAtold waysto applyforCalFreshRescindeda caseWasthankedfor myserviceCustomercomplimenttoSupervisorLoggedout forlunch ontimeAdded atranslatornot forSpanishless than40%unavailabletimeSuggestedcustomeruseEHSD.orgLoggedin ontimeUsed thecorrectdispositionReturnedfrombreak ontimeDiscontinuedcase percustomerrequestAdd apersonAccessedcustomersMYBCWsubmissionProvidedotherresourcecontactsRemovedsomeonefromhomeAdded"Other"dispositionreasonChangedincomeCompletedan RRRover thephoneLoggedinto callout timelyAdd apersonReturnedfrom lunchon timeScreenedfor ABAWDExemptionsCompleteda work unitfrom thebucketHad otherprogramreviewcombo

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. de-escalated caller
  2. Escalated a case to myself
  3. Resolved customer issue
  4. Explained a NOA
  5. told ways to apply for CalFresh
  6. Rescinded a case
  7. Was thanked for my service
  8. Customer compliment to Supervisor
  9. Logged out for lunch on time
  10. Added a translator not for Spanish
  11. less than 40% unavailable time
  12. Suggested customer use EHSD.org
  13. Logged in on time
  14. Used the correct disposition
  15. Returned from break on time
  16. Discontinued case per customer request
  17. Add a person
  18. Accessed customers MYBCW submission
  19. Provided other resource contacts
  20. Removed someone from home
  21. Added "Other" disposition reason
  22. Changed income
  23. Completed an RRR over the phone
  24. Logged into call out timely
  25. Add a person
  26. Returned from lunch on time
  27. Screened for ABAWD Exemptions
  28. Completed a work unit from the bucket
  29. Had other program review combo