AccessedcustomersMYBCWsubmissiontold waysto applyforCalFreshReturnedfrombreak ontimeAdded"Other"dispositionreasonLoggedin ontimeRescindeda caseLoggedinto callout timelyUsed thecorrectdispositionLoggedout forlunch ontimeResolvedcustomerissueAdd apersonde-escalatedcallerEscalateda case tomyselfRemovedsomeonefromhomeless than40%unavailabletimeChangedincomeAdd apersonWasthankedfor myserviceDiscontinuedcase percustomerrequestCompletedan RRRover thephoneScreenedfor ABAWDExemptionsExplaineda NOASuggestedcustomeruseEHSD.orgCustomercomplimenttoSupervisorAdded atranslatornot forSpanishHad otherprogramreviewcomboCompleteda work unitfrom thebucketReturnedfrom lunchon timeProvidedotherresourcecontactsAccessedcustomersMYBCWsubmissiontold waysto applyforCalFreshReturnedfrombreak ontimeAdded"Other"dispositionreasonLoggedin ontimeRescindeda caseLoggedinto callout timelyUsed thecorrectdispositionLoggedout forlunch ontimeResolvedcustomerissueAdd apersonde-escalatedcallerEscalateda case tomyselfRemovedsomeonefromhomeless than40%unavailabletimeChangedincomeAdd apersonWasthankedfor myserviceDiscontinuedcase percustomerrequestCompletedan RRRover thephoneScreenedfor ABAWDExemptionsExplaineda NOASuggestedcustomeruseEHSD.orgCustomercomplimenttoSupervisorAdded atranslatornot forSpanishHad otherprogramreviewcomboCompleteda work unitfrom thebucketReturnedfrom lunchon timeProvidedotherresourcecontacts

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed customers MYBCW submission
  2. told ways to apply for CalFresh
  3. Returned from break on time
  4. Added "Other" disposition reason
  5. Logged in on time
  6. Rescinded a case
  7. Logged into call out timely
  8. Used the correct disposition
  9. Logged out for lunch on time
  10. Resolved customer issue
  11. Add a person
  12. de-escalated caller
  13. Escalated a case to myself
  14. Removed someone from home
  15. less than 40% unavailable time
  16. Changed income
  17. Add a person
  18. Was thanked for my service
  19. Discontinued case per customer request
  20. Completed an RRR over the phone
  21. Screened for ABAWD Exemptions
  22. Explained a NOA
  23. Suggested customer use EHSD.org
  24. Customer compliment to Supervisor
  25. Added a translator not for Spanish
  26. Had other program review combo
  27. Completed a work unit from the bucket
  28. Returned from lunch on time
  29. Provided other resource contacts