RemovedsomeonefromhomeUsed thecorrectdispositionProvidedotherresourcecontactsResolvedcustomerissueLoggedinto callout timelyCompletedan RRRover thephoneAdd apersonAdded"Other"dispositionreasonEscalateda case tomyselfAccessedcustomersMYBCWsubmissionScreenedfor ABAWDExemptionsLoggedout forlunch ontimeLoggedin ontimeHad otherprogramreviewcomboWasthankedfor myserviceRescindeda caseReturnedfrom lunchon timeDiscontinuedcase percustomerrequestReturnedfrombreak ontimeCustomercomplimenttoSupervisorAdded atranslatornot forSpanishtold waysto applyforCalFreshAdd apersonde-escalatedcallerExplaineda NOACompleteda work unitfrom thebucketless than40%unavailabletimeSuggestedcustomeruseEHSD.orgChangedincomeRemovedsomeonefromhomeUsed thecorrectdispositionProvidedotherresourcecontactsResolvedcustomerissueLoggedinto callout timelyCompletedan RRRover thephoneAdd apersonAdded"Other"dispositionreasonEscalateda case tomyselfAccessedcustomersMYBCWsubmissionScreenedfor ABAWDExemptionsLoggedout forlunch ontimeLoggedin ontimeHad otherprogramreviewcomboWasthankedfor myserviceRescindeda caseReturnedfrom lunchon timeDiscontinuedcase percustomerrequestReturnedfrombreak ontimeCustomercomplimenttoSupervisorAdded atranslatornot forSpanishtold waysto applyforCalFreshAdd apersonde-escalatedcallerExplaineda NOACompleteda work unitfrom thebucketless than40%unavailabletimeSuggestedcustomeruseEHSD.orgChangedincome

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Removed someone from home
  2. Used the correct disposition
  3. Provided other resource contacts
  4. Resolved customer issue
  5. Logged into call out timely
  6. Completed an RRR over the phone
  7. Add a person
  8. Added "Other" disposition reason
  9. Escalated a case to myself
  10. Accessed customers MYBCW submission
  11. Screened for ABAWD Exemptions
  12. Logged out for lunch on time
  13. Logged in on time
  14. Had other program review combo
  15. Was thanked for my service
  16. Rescinded a case
  17. Returned from lunch on time
  18. Discontinued case per customer request
  19. Returned from break on time
  20. Customer compliment to Supervisor
  21. Added a translator not for Spanish
  22. told ways to apply for CalFresh
  23. Add a person
  24. de-escalated caller
  25. Explained a NOA
  26. Completed a work unit from the bucket
  27. less than 40% unavailable time
  28. Suggested customer use EHSD.org
  29. Changed income