de-escalatedcallerRescindeda caseAdded atranslatornot forSpanishCompleteda work unitfrom thebucketRemovedsomeonefromhomeCompletedan RRRover thephoneWasthankedfor myserviceResolvedcustomerissueAdd apersonLoggedinto callout timelyLoggedout forlunch ontimetold waysto applyforCalFreshChangedincomeScreenedfor ABAWDExemptionsAccessedcustomersMYBCWsubmissionExplaineda NOAReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgProvidedotherresourcecontactsAdd apersonDiscontinuedcase percustomerrequestHad otherprogramreviewcomboLoggedin ontimeReturnedfrombreak ontimeCustomercomplimenttoSupervisorless than40%unavailabletimeUsed thecorrectdispositionAdded"Other"dispositionreasonEscalateda case tomyselfde-escalatedcallerRescindeda caseAdded atranslatornot forSpanishCompleteda work unitfrom thebucketRemovedsomeonefromhomeCompletedan RRRover thephoneWasthankedfor myserviceResolvedcustomerissueAdd apersonLoggedinto callout timelyLoggedout forlunch ontimetold waysto applyforCalFreshChangedincomeScreenedfor ABAWDExemptionsAccessedcustomersMYBCWsubmissionExplaineda NOAReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgProvidedotherresourcecontactsAdd apersonDiscontinuedcase percustomerrequestHad otherprogramreviewcomboLoggedin ontimeReturnedfrombreak ontimeCustomercomplimenttoSupervisorless than40%unavailabletimeUsed thecorrectdispositionAdded"Other"dispositionreasonEscalateda case tomyself

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. de-escalated caller
  2. Rescinded a case
  3. Added a translator not for Spanish
  4. Completed a work unit from the bucket
  5. Removed someone from home
  6. Completed an RRR over the phone
  7. Was thanked for my service
  8. Resolved customer issue
  9. Add a person
  10. Logged into call out timely
  11. Logged out for lunch on time
  12. told ways to apply for CalFresh
  13. Changed income
  14. Screened for ABAWD Exemptions
  15. Accessed customers MYBCW submission
  16. Explained a NOA
  17. Returned from lunch on time
  18. Suggested customer use EHSD.org
  19. Provided other resource contacts
  20. Add a person
  21. Discontinued case per customer request
  22. Had other program review combo
  23. Logged in on time
  24. Returned from break on time
  25. Customer compliment to Supervisor
  26. less than 40% unavailable time
  27. Used the correct disposition
  28. Added "Other" disposition reason
  29. Escalated a case to myself