AccessedcustomersMYBCWsubmissionDiscontinuedcase percustomerrequestReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgtold waysto applyforCalFreshCompletedan RRRover thephoneExplaineda NOAAdded"Other"dispositionreasonAdd apersonUsed thecorrectdispositionResolvedcustomerissueLoggedinto callout timelyChangedincomeLoggedin ontimeless than40%unavailabletimede-escalatedcallerProvidedotherresourcecontactsHad otherprogramreviewcomboLoggedout forlunch ontimeCustomercomplimenttoSupervisorEscalateda case tomyselfReturnedfrombreak ontimeAdd apersonRemovedsomeonefromhomeScreenedfor ABAWDExemptionsAdded atranslatornot forSpanishWasthankedfor myserviceCompleteda work unitfrom thebucketRescindeda caseAccessedcustomersMYBCWsubmissionDiscontinuedcase percustomerrequestReturnedfrom lunchon timeSuggestedcustomeruseEHSD.orgtold waysto applyforCalFreshCompletedan RRRover thephoneExplaineda NOAAdded"Other"dispositionreasonAdd apersonUsed thecorrectdispositionResolvedcustomerissueLoggedinto callout timelyChangedincomeLoggedin ontimeless than40%unavailabletimede-escalatedcallerProvidedotherresourcecontactsHad otherprogramreviewcomboLoggedout forlunch ontimeCustomercomplimenttoSupervisorEscalateda case tomyselfReturnedfrombreak ontimeAdd apersonRemovedsomeonefromhomeScreenedfor ABAWDExemptionsAdded atranslatornot forSpanishWasthankedfor myserviceCompleteda work unitfrom thebucketRescindeda case

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed customers MYBCW submission
  2. Discontinued case per customer request
  3. Returned from lunch on time
  4. Suggested customer use EHSD.org
  5. told ways to apply for CalFresh
  6. Completed an RRR over the phone
  7. Explained a NOA
  8. Added "Other" disposition reason
  9. Add a person
  10. Used the correct disposition
  11. Resolved customer issue
  12. Logged into call out timely
  13. Changed income
  14. Logged in on time
  15. less than 40% unavailable time
  16. de-escalated caller
  17. Provided other resource contacts
  18. Had other program review combo
  19. Logged out for lunch on time
  20. Customer compliment to Supervisor
  21. Escalated a case to myself
  22. Returned from break on time
  23. Add a person
  24. Removed someone from home
  25. Screened for ABAWD Exemptions
  26. Added a translator not for Spanish
  27. Was thanked for my service
  28. Completed a work unit from the bucket
  29. Rescinded a case