Loggedin ontimeAdded atranslatornot forSpanishAdd apersonHad otherprogramreviewcomboDiscontinuedcase percustomerrequestUsed thecorrectdispositionLoggedout forlunch ontimeLoggedinto callout timelyAccessedcustomersMYBCWsubmissionResolvedcustomerissueReturnedfrom lunchon timeRemovedsomeonefromhomeReturnedfrombreak ontimeRescindeda caseProvidedotherresourcecontactstold waysto applyforCalFreshCompletedan RRRover thephoneAdd apersonExplaineda NOAScreenedfor ABAWDExemptionsSuggestedcustomeruseEHSD.orgless than40%unavailabletimeWasthankedfor myserviceCustomercomplimenttoSupervisorCompleteda work unitfrom thebucketEscalateda case tomyselfde-escalatedcallerAdded"Other"dispositionreasonChangedincomeLoggedin ontimeAdded atranslatornot forSpanishAdd apersonHad otherprogramreviewcomboDiscontinuedcase percustomerrequestUsed thecorrectdispositionLoggedout forlunch ontimeLoggedinto callout timelyAccessedcustomersMYBCWsubmissionResolvedcustomerissueReturnedfrom lunchon timeRemovedsomeonefromhomeReturnedfrombreak ontimeRescindeda caseProvidedotherresourcecontactstold waysto applyforCalFreshCompletedan RRRover thephoneAdd apersonExplaineda NOAScreenedfor ABAWDExemptionsSuggestedcustomeruseEHSD.orgless than40%unavailabletimeWasthankedfor myserviceCustomercomplimenttoSupervisorCompleteda work unitfrom thebucketEscalateda case tomyselfde-escalatedcallerAdded"Other"dispositionreasonChangedincome

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged in on time
  2. Added a translator not for Spanish
  3. Add a person
  4. Had other program review combo
  5. Discontinued case per customer request
  6. Used the correct disposition
  7. Logged out for lunch on time
  8. Logged into call out timely
  9. Accessed customers MYBCW submission
  10. Resolved customer issue
  11. Returned from lunch on time
  12. Removed someone from home
  13. Returned from break on time
  14. Rescinded a case
  15. Provided other resource contacts
  16. told ways to apply for CalFresh
  17. Completed an RRR over the phone
  18. Add a person
  19. Explained a NOA
  20. Screened for ABAWD Exemptions
  21. Suggested customer use EHSD.org
  22. less than 40% unavailable time
  23. Was thanked for my service
  24. Customer compliment to Supervisor
  25. Completed a work unit from the bucket
  26. Escalated a case to myself
  27. de-escalated caller
  28. Added "Other" disposition reason
  29. Changed income