RemovedsomeonefromhomeScreenedfor ABAWDExemptionsAdd apersonExplaineda NOAResolvedcustomerissueAdd apersonProvidedotherresourcecontactsRescindeda caseUsed thecorrectdispositionWasthankedfor myserviceAccessedcustomersMYBCWsubmissionAdded atranslatornot forSpanishLoggedin ontimede-escalatedcallerLoggedout forlunch ontimetold waysto applyforCalFreshDiscontinuedcase percustomerrequestCustomercomplimenttoSupervisorReturnedfrom lunchon timeAdded"Other"dispositionreasonReturnedfrombreak ontimeSuggestedcustomeruseEHSD.orgCompleteda work unitfrom thebucketChangedincomeCompletedan RRRover thephoneless than40%unavailabletimeHad otherprogramreviewcomboLoggedinto callout timelyEscalateda case tomyselfRemovedsomeonefromhomeScreenedfor ABAWDExemptionsAdd apersonExplaineda NOAResolvedcustomerissueAdd apersonProvidedotherresourcecontactsRescindeda caseUsed thecorrectdispositionWasthankedfor myserviceAccessedcustomersMYBCWsubmissionAdded atranslatornot forSpanishLoggedin ontimede-escalatedcallerLoggedout forlunch ontimetold waysto applyforCalFreshDiscontinuedcase percustomerrequestCustomercomplimenttoSupervisorReturnedfrom lunchon timeAdded"Other"dispositionreasonReturnedfrombreak ontimeSuggestedcustomeruseEHSD.orgCompleteda work unitfrom thebucketChangedincomeCompletedan RRRover thephoneless than40%unavailabletimeHad otherprogramreviewcomboLoggedinto callout timelyEscalateda case tomyself

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Removed someone from home
  2. Screened for ABAWD Exemptions
  3. Add a person
  4. Explained a NOA
  5. Resolved customer issue
  6. Add a person
  7. Provided other resource contacts
  8. Rescinded a case
  9. Used the correct disposition
  10. Was thanked for my service
  11. Accessed customers MYBCW submission
  12. Added a translator not for Spanish
  13. Logged in on time
  14. de-escalated caller
  15. Logged out for lunch on time
  16. told ways to apply for CalFresh
  17. Discontinued case per customer request
  18. Customer compliment to Supervisor
  19. Returned from lunch on time
  20. Added "Other" disposition reason
  21. Returned from break on time
  22. Suggested customer use EHSD.org
  23. Completed a work unit from the bucket
  24. Changed income
  25. Completed an RRR over the phone
  26. less than 40% unavailable time
  27. Had other program review combo
  28. Logged into call out timely
  29. Escalated a case to myself