Explaineda NOARemovedsomeonefromhomeReturnedfrom lunchon timeless than40%unavailabletimeCustomercomplimenttoSupervisorDiscontinuedcase percustomerrequestLoggedin ontimeAccessedcustomersMYBCWsubmissionLoggedinto callout timelyCompleteda work unitfrom thebucketCompletedan RRRover thephoneScreenedfor ABAWDExemptionsSuggestedcustomeruseEHSD.orgChangedincomeRescindeda caseWasthankedfor myserviceProvidedotherresourcecontactsde-escalatedcallerHad otherprogramreviewcomboUsed thecorrectdispositionAdded"Other"dispositionreasontold waysto applyforCalFreshAdd apersonEscalateda case tomyselfAdded atranslatornot forSpanishLoggedout forlunch ontimeResolvedcustomerissueReturnedfrombreak ontimeAdd apersonExplaineda NOARemovedsomeonefromhomeReturnedfrom lunchon timeless than40%unavailabletimeCustomercomplimenttoSupervisorDiscontinuedcase percustomerrequestLoggedin ontimeAccessedcustomersMYBCWsubmissionLoggedinto callout timelyCompleteda work unitfrom thebucketCompletedan RRRover thephoneScreenedfor ABAWDExemptionsSuggestedcustomeruseEHSD.orgChangedincomeRescindeda caseWasthankedfor myserviceProvidedotherresourcecontactsde-escalatedcallerHad otherprogramreviewcomboUsed thecorrectdispositionAdded"Other"dispositionreasontold waysto applyforCalFreshAdd apersonEscalateda case tomyselfAdded atranslatornot forSpanishLoggedout forlunch ontimeResolvedcustomerissueReturnedfrombreak ontimeAdd aperson

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained a NOA
  2. Removed someone from home
  3. Returned from lunch on time
  4. less than 40% unavailable time
  5. Customer compliment to Supervisor
  6. Discontinued case per customer request
  7. Logged in on time
  8. Accessed customers MYBCW submission
  9. Logged into call out timely
  10. Completed a work unit from the bucket
  11. Completed an RRR over the phone
  12. Screened for ABAWD Exemptions
  13. Suggested customer use EHSD.org
  14. Changed income
  15. Rescinded a case
  16. Was thanked for my service
  17. Provided other resource contacts
  18. de-escalated caller
  19. Had other program review combo
  20. Used the correct disposition
  21. Added "Other" disposition reason
  22. told ways to apply for CalFresh
  23. Add a person
  24. Escalated a case to myself
  25. Added a translator not for Spanish
  26. Logged out for lunch on time
  27. Resolved customer issue
  28. Returned from break on time
  29. Add a person