Returnedfrombreak ontimeResolvedcustomerissueEscalateda case tomyselfLoggedin ontimeExplaineda NOAUsed thecorrectdispositionRemovedsomeonefromhomeLoggedout forlunch ontimeChangedincomeReturnedfrom lunchon timeCompleteda work unitfrom thebucketDiscontinuedcase percustomerrequestScreenedfor ABAWDExemptionsLoggedinto callout timelyless than40%unavailabletimeCompletedan RRRover thephoneAdd apersonAdd apersonde-escalatedcallerCustomercomplimenttoSupervisorWasthankedfor myserviceAdded"Other"dispositionreasonSuggestedcustomeruseEHSD.orgHad otherprogramreviewcomboRescindeda caseAccessedcustomersMYBCWsubmissiontold waysto applyforCalFreshProvidedotherresourcecontactsAdded atranslatornot forSpanishReturnedfrombreak ontimeResolvedcustomerissueEscalateda case tomyselfLoggedin ontimeExplaineda NOAUsed thecorrectdispositionRemovedsomeonefromhomeLoggedout forlunch ontimeChangedincomeReturnedfrom lunchon timeCompleteda work unitfrom thebucketDiscontinuedcase percustomerrequestScreenedfor ABAWDExemptionsLoggedinto callout timelyless than40%unavailabletimeCompletedan RRRover thephoneAdd apersonAdd apersonde-escalatedcallerCustomercomplimenttoSupervisorWasthankedfor myserviceAdded"Other"dispositionreasonSuggestedcustomeruseEHSD.orgHad otherprogramreviewcomboRescindeda caseAccessedcustomersMYBCWsubmissiontold waysto applyforCalFreshProvidedotherresourcecontactsAdded atranslatornot forSpanish

MCSC Phone Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returned from break on time
  2. Resolved customer issue
  3. Escalated a case to myself
  4. Logged in on time
  5. Explained a NOA
  6. Used the correct disposition
  7. Removed someone from home
  8. Logged out for lunch on time
  9. Changed income
  10. Returned from lunch on time
  11. Completed a work unit from the bucket
  12. Discontinued case per customer request
  13. Screened for ABAWD Exemptions
  14. Logged into call out timely
  15. less than 40% unavailable time
  16. Completed an RRR over the phone
  17. Add a person
  18. Add a person
  19. de-escalated caller
  20. Customer compliment to Supervisor
  21. Was thanked for my service
  22. Added "Other" disposition reason
  23. Suggested customer use EHSD.org
  24. Had other program review combo
  25. Rescinded a case
  26. Accessed customers MYBCW submission
  27. told ways to apply for CalFresh
  28. Provided other resource contacts
  29. Added a translator not for Spanish