Reinforcethepositive bespecificTarget a fewkey areasforimprovementSeekclear andspecificfeedbackProvide thespeakerwith a planof actionPersonalizeyourcommentsEnd with apositivestatementFocus onwhat yourcritics say,not how theysay itNormsOrganizeyourcommentsEvaluatethefeedbackyou receiveReasonsBegin witha positivestatementDevelopa plan ofactionBespecificSeekclear andspecificfeedbackJudgeBe honestbut tactfulProblemsolve thenegativeReinforcethepositive bespecificTarget a fewkey areasforimprovementSeekclear andspecificfeedbackProvide thespeakerwith a planof actionPersonalizeyourcommentsEnd with apositivestatementFocus onwhat yourcritics say,not how theysay itNormsOrganizeyourcommentsEvaluatethefeedbackyou receiveReasonsBegin witha positivestatementDevelopa plan ofactionBespecificSeekclear andspecificfeedbackJudgeBe honestbut tactfulProblemsolve thenegative

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinforce the positive be specific
  2. Target a few key areas for improvement
  3. Seek clear and specific feedback
  4. Provide the speaker with a plan of action
  5. Personalize your comments
  6. End with a positive statement
  7. Focus on what your critics say, not how they say it
  8. Norms
  9. Organize your comments
  10. Evaluate the feedback you receive
  11. Reasons
  12. Begin with a positive statement
  13. Develop a plan of action
  14. Be specific
  15. Seek clear and specific feedback
  16. Judge
  17. Be honest but tactful
  18. Problem solve the negative