BespecificTarget a fewkey areasforimprovementReinforcethepositive bespecificNormsEnd with apositivestatementReasonsSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itPersonalizeyourcommentsOrganizeyourcommentsEvaluatethefeedbackyou receiveBe honestbut tactfulJudgeProblemsolve thenegativeSeekclear andspecificfeedbackBegin witha positivestatementDevelopa plan ofactionProvide thespeakerwith a planof actionBespecificTarget a fewkey areasforimprovementReinforcethepositive bespecificNormsEnd with apositivestatementReasonsSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itPersonalizeyourcommentsOrganizeyourcommentsEvaluatethefeedbackyou receiveBe honestbut tactfulJudgeProblemsolve thenegativeSeekclear andspecificfeedbackBegin witha positivestatementDevelopa plan ofactionProvide thespeakerwith a planof action

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be specific
  2. Target a few key areas for improvement
  3. Reinforce the positive be specific
  4. Norms
  5. End with a positive statement
  6. Reasons
  7. Seek clear and specific feedback
  8. Focus on what your critics say, not how they say it
  9. Personalize your comments
  10. Organize your comments
  11. Evaluate the feedback you receive
  12. Be honest but tactful
  13. Judge
  14. Problem solve the negative
  15. Seek clear and specific feedback
  16. Begin with a positive statement
  17. Develop a plan of action
  18. Provide the speaker with a plan of action