Developa plan ofactionPersonalizeyourcommentsSeekclear andspecificfeedbackEvaluatethefeedbackyou receiveBespecificProvide thespeakerwith a planof actionTarget a fewkey areasforimprovementReinforcethepositive bespecificProblemsolve thenegativeNormsEnd with apositivestatementJudgeReasonsSeekclear andspecificfeedbackBegin witha positivestatementFocus onwhat yourcritics say,not how theysay itBe honestbut tactfulOrganizeyourcommentsDevelopa plan ofactionPersonalizeyourcommentsSeekclear andspecificfeedbackEvaluatethefeedbackyou receiveBespecificProvide thespeakerwith a planof actionTarget a fewkey areasforimprovementReinforcethepositive bespecificProblemsolve thenegativeNormsEnd with apositivestatementJudgeReasonsSeekclear andspecificfeedbackBegin witha positivestatementFocus onwhat yourcritics say,not how theysay itBe honestbut tactfulOrganizeyourcomments

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Develop a plan of action
  2. Personalize your comments
  3. Seek clear and specific feedback
  4. Evaluate the feedback you receive
  5. Be specific
  6. Provide the speaker with a plan of action
  7. Target a few key areas for improvement
  8. Reinforce the positive be specific
  9. Problem solve the negative
  10. Norms
  11. End with a positive statement
  12. Judge
  13. Reasons
  14. Seek clear and specific feedback
  15. Begin with a positive statement
  16. Focus on what your critics say, not how they say it
  17. Be honest but tactful
  18. Organize your comments