NormsSeekclear andspecificfeedbackDevelopa plan ofactionEvaluatethefeedbackyou receiveSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itBegin witha positivestatementBespecificEnd with apositivestatementJudgeOrganizeyourcommentsReasonsBe honestbut tactfulPersonalizeyourcommentsProblemsolve thenegativeTarget a fewkey areasforimprovementReinforcethepositive bespecificProvide thespeakerwith a planof actionNormsSeekclear andspecificfeedbackDevelopa plan ofactionEvaluatethefeedbackyou receiveSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itBegin witha positivestatementBespecificEnd with apositivestatementJudgeOrganizeyourcommentsReasonsBe honestbut tactfulPersonalizeyourcommentsProblemsolve thenegativeTarget a fewkey areasforimprovementReinforcethepositive bespecificProvide thespeakerwith a planof action

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Norms
  2. Seek clear and specific feedback
  3. Develop a plan of action
  4. Evaluate the feedback you receive
  5. Seek clear and specific feedback
  6. Focus on what your critics say, not how they say it
  7. Begin with a positive statement
  8. Be specific
  9. End with a positive statement
  10. Judge
  11. Organize your comments
  12. Reasons
  13. Be honest but tactful
  14. Personalize your comments
  15. Problem solve the negative
  16. Target a few key areas for improvement
  17. Reinforce the positive be specific
  18. Provide the speaker with a plan of action