Focus onwhat yourcritics say,not how theysay itEnd with apositivestatementReasonsSeekclear andspecificfeedbackTarget a fewkey areasforimprovementEvaluatethefeedbackyou receiveDevelopa plan ofactionOrganizeyourcommentsReinforcethepositive bespecificBe honestbut tactfulNormsJudgeProblemsolve thenegativeBespecificSeekclear andspecificfeedbackBegin witha positivestatementPersonalizeyourcommentsProvide thespeakerwith a planof actionFocus onwhat yourcritics say,not how theysay itEnd with apositivestatementReasonsSeekclear andspecificfeedbackTarget a fewkey areasforimprovementEvaluatethefeedbackyou receiveDevelopa plan ofactionOrganizeyourcommentsReinforcethepositive bespecificBe honestbut tactfulNormsJudgeProblemsolve thenegativeBespecificSeekclear andspecificfeedbackBegin witha positivestatementPersonalizeyourcommentsProvide thespeakerwith a planof action

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus on what your critics say, not how they say it
  2. End with a positive statement
  3. Reasons
  4. Seek clear and specific feedback
  5. Target a few key areas for improvement
  6. Evaluate the feedback you receive
  7. Develop a plan of action
  8. Organize your comments
  9. Reinforce the positive be specific
  10. Be honest but tactful
  11. Norms
  12. Judge
  13. Problem solve the negative
  14. Be specific
  15. Seek clear and specific feedback
  16. Begin with a positive statement
  17. Personalize your comments
  18. Provide the speaker with a plan of action