Reinforcethepositive bespecificReasonsProvide thespeakerwith a planof actionNormsSeekclear andspecificfeedbackEnd with apositivestatementBespecificFocus onwhat yourcritics say,not how theysay itSeekclear andspecificfeedbackDevelopa plan ofactionEvaluatethefeedbackyou receiveProblemsolve thenegativeBe honestbut tactfulJudgeTarget a fewkey areasforimprovementOrganizeyourcommentsBegin witha positivestatementPersonalizeyourcommentsReinforcethepositive bespecificReasonsProvide thespeakerwith a planof actionNormsSeekclear andspecificfeedbackEnd with apositivestatementBespecificFocus onwhat yourcritics say,not how theysay itSeekclear andspecificfeedbackDevelopa plan ofactionEvaluatethefeedbackyou receiveProblemsolve thenegativeBe honestbut tactfulJudgeTarget a fewkey areasforimprovementOrganizeyourcommentsBegin witha positivestatementPersonalizeyourcomments

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reinforce the positive be specific
  2. Reasons
  3. Provide the speaker with a plan of action
  4. Norms
  5. Seek clear and specific feedback
  6. End with a positive statement
  7. Be specific
  8. Focus on what your critics say, not how they say it
  9. Seek clear and specific feedback
  10. Develop a plan of action
  11. Evaluate the feedback you receive
  12. Problem solve the negative
  13. Be honest but tactful
  14. Judge
  15. Target a few key areas for improvement
  16. Organize your comments
  17. Begin with a positive statement
  18. Personalize your comments