ReasonsSeekclear andspecificfeedbackBe honestbut tactfulNormsJudgeProblemsolve thenegativeFocus onwhat yourcritics say,not how theysay itDevelopa plan ofactionSeekclear andspecificfeedbackProvide thespeakerwith a planof actionEvaluatethefeedbackyou receivePersonalizeyourcommentsReinforcethepositive bespecificTarget a fewkey areasforimprovementBegin witha positivestatementEnd with apositivestatementBespecificOrganizeyourcommentsReasonsSeekclear andspecificfeedbackBe honestbut tactfulNormsJudgeProblemsolve thenegativeFocus onwhat yourcritics say,not how theysay itDevelopa plan ofactionSeekclear andspecificfeedbackProvide thespeakerwith a planof actionEvaluatethefeedbackyou receivePersonalizeyourcommentsReinforcethepositive bespecificTarget a fewkey areasforimprovementBegin witha positivestatementEnd with apositivestatementBespecificOrganizeyourcomments

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reasons
  2. Seek clear and specific feedback
  3. Be honest but tactful
  4. Norms
  5. Judge
  6. Problem solve the negative
  7. Focus on what your critics say, not how they say it
  8. Develop a plan of action
  9. Seek clear and specific feedback
  10. Provide the speaker with a plan of action
  11. Evaluate the feedback you receive
  12. Personalize your comments
  13. Reinforce the positive be specific
  14. Target a few key areas for improvement
  15. Begin with a positive statement
  16. End with a positive statement
  17. Be specific
  18. Organize your comments