Provide thespeakerwith a planof actionBespecificPersonalizeyourcommentsReasonsOrganizeyourcommentsNormsEvaluatethefeedbackyou receiveJudgeProblemsolve thenegativeSeekclear andspecificfeedbackEnd with apositivestatementTarget a fewkey areasforimprovementBegin witha positivestatementDevelopa plan ofactionBe honestbut tactfulSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itReinforcethepositive bespecificProvide thespeakerwith a planof actionBespecificPersonalizeyourcommentsReasonsOrganizeyourcommentsNormsEvaluatethefeedbackyou receiveJudgeProblemsolve thenegativeSeekclear andspecificfeedbackEnd with apositivestatementTarget a fewkey areasforimprovementBegin witha positivestatementDevelopa plan ofactionBe honestbut tactfulSeekclear andspecificfeedbackFocus onwhat yourcritics say,not how theysay itReinforcethepositive bespecific

Appendix A Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide the speaker with a plan of action
  2. Be specific
  3. Personalize your comments
  4. Reasons
  5. Organize your comments
  6. Norms
  7. Evaluate the feedback you receive
  8. Judge
  9. Problem solve the negative
  10. Seek clear and specific feedback
  11. End with a positive statement
  12. Target a few key areas for improvement
  13. Begin with a positive statement
  14. Develop a plan of action
  15. Be honest but tactful
  16. Seek clear and specific feedback
  17. Focus on what your critics say, not how they say it
  18. Reinforce the positive be specific