What is TheSpirit andThe Letterderivedfrom?What arethe steps tocomplaintsresolution?What isthe 'know'factor?What dowe meanby 'Classadvice'?Poor ProductKnowledge +Inexperience= ?What doesthe PrivacyActregulate?What does'Conflict ofinterest'mean?What do'coreskills'equal?Who isyourcustomer?Whichprogramme dowe use to lodgecustomercomplaint?What isMoneyLaundering?Whatdoes'AML CFT'stand for?What is acomplaint?What is one ofthe componentsof the FraudRiskManagementStrategy?What isTerrorismFinancing?Give anexampleof Fraud.Whatdoes ISOstand for?Why dowe askverificationquestions?Whatdoes FAAstand for?What dowe meanby 'Noadvice'?What is thename of thepeople sittingnext to you?What isG.E'sbiggestasset?Whatdoes'coercion'mean?Whenwould youused aquick fill?Whatdoes QAstand for?What is TheSpirit andThe Letterderivedfrom?What arethe steps tocomplaintsresolution?What isthe 'know'factor?What dowe meanby 'Classadvice'?Poor ProductKnowledge +Inexperience= ?What doesthe PrivacyActregulate?What does'Conflict ofinterest'mean?What do'coreskills'equal?Who isyourcustomer?Whichprogramme dowe use to lodgecustomercomplaint?What isMoneyLaundering?Whatdoes'AML CFT'stand for?What is acomplaint?What is one ofthe componentsof the FraudRiskManagementStrategy?What isTerrorismFinancing?Give anexampleof Fraud.Whatdoes ISOstand for?Why dowe askverificationquestions?Whatdoes FAAstand for?What dowe meanby 'Noadvice'?What is thename of thepeople sittingnext to you?What isG.E'sbiggestasset?Whatdoes'coercion'mean?Whenwould youused aquick fill?Whatdoes QAstand for?

Guest Speaker Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is The Spirit and The Letter derived from?
  2. What are the steps to complaints resolution?
  3. What is the 'know' factor?
  4. What do we mean by 'Class advice'?
  5. Poor Product Knowledge + Inexperience = ?
  6. What does the Privacy Act regulate?
  7. What does 'Conflict of interest' mean?
  8. What do 'core skills' equal?
  9. Who is your customer?
  10. Which programme do we use to lodge customer complaint?
  11. What is Money Laundering?
  12. What does 'AML CFT' stand for?
  13. What is a complaint?
  14. What is one of the components of the Fraud Risk Management Strategy?
  15. What is Terrorism Financing?
  16. Give an example of Fraud.
  17. What does ISO stand for?
  18. Why do we ask verification questions?
  19. What does FAA stand for?
  20. What do we mean by 'No advice'?
  21. What is the name of the people sitting next to you?
  22. What is G.E's biggest asset?
  23. What does 'coercion' mean?
  24. When would you used a quick fill?
  25. What does QA stand for?