Who isyourcustomer?What dowe meanby 'Classadvice'?What is one ofthe componentsof the FraudRiskManagementStrategy?Whatdoes ISOstand for?Give anexampleof Fraud.What does'Conflict ofinterest'mean?Why dowe askverificationquestions?What is thename of thepeople sittingnext to you?What isthe 'know'factor?What is TheSpirit andThe Letterderivedfrom?Whenwould youused aquick fill?What isTerrorismFinancing?Whatdoes'coercion'mean?Whatdoes FAAstand for?What doesthe PrivacyActregulate?What arethe steps tocomplaintsresolution?What isG.E'sbiggestasset?What dowe meanby 'Noadvice'?Whatdoes'AML CFT'stand for?What isMoneyLaundering?What is acomplaint?Poor ProductKnowledge +Inexperience= ?What do'coreskills'equal?Whatdoes QAstand for?Whichprogramme dowe use to lodgecustomercomplaint?Who isyourcustomer?What dowe meanby 'Classadvice'?What is one ofthe componentsof the FraudRiskManagementStrategy?Whatdoes ISOstand for?Give anexampleof Fraud.What does'Conflict ofinterest'mean?Why dowe askverificationquestions?What is thename of thepeople sittingnext to you?What isthe 'know'factor?What is TheSpirit andThe Letterderivedfrom?Whenwould youused aquick fill?What isTerrorismFinancing?Whatdoes'coercion'mean?Whatdoes FAAstand for?What doesthe PrivacyActregulate?What arethe steps tocomplaintsresolution?What isG.E'sbiggestasset?What dowe meanby 'Noadvice'?Whatdoes'AML CFT'stand for?What isMoneyLaundering?What is acomplaint?Poor ProductKnowledge +Inexperience= ?What do'coreskills'equal?Whatdoes QAstand for?Whichprogramme dowe use to lodgecustomercomplaint?

Guest Speaker Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who is your customer?
  2. What do we mean by 'Class advice'?
  3. What is one of the components of the Fraud Risk Management Strategy?
  4. What does ISO stand for?
  5. Give an example of Fraud.
  6. What does 'Conflict of interest' mean?
  7. Why do we ask verification questions?
  8. What is the name of the people sitting next to you?
  9. What is the 'know' factor?
  10. What is The Spirit and The Letter derived from?
  11. When would you used a quick fill?
  12. What is Terrorism Financing?
  13. What does 'coercion' mean?
  14. What does FAA stand for?
  15. What does the Privacy Act regulate?
  16. What are the steps to complaints resolution?
  17. What is G.E's biggest asset?
  18. What do we mean by 'No advice'?
  19. What does 'AML CFT' stand for?
  20. What is Money Laundering?
  21. What is a complaint?
  22. Poor Product Knowledge + Inexperience = ?
  23. What do 'core skills' equal?
  24. What does QA stand for?
  25. Which programme do we use to lodge customer complaint?