Who isyourcustomer?What is thename of thepeople sittingnext to you?Give anexampleof Fraud.What isG.E'sbiggestasset?Whatdoes ISOstand for?Whichprogramme dowe use to lodgecustomercomplaint?What dowe meanby 'Noadvice'?What isthe 'know'factor?What arethe steps tocomplaintsresolution?Whenwould youused aquick fill?Why dowe askverificationquestions?Whatdoes QAstand for?What is one ofthe componentsof the FraudRiskManagementStrategy?Whatdoes FAAstand for?What does'Conflict ofinterest'mean?What isMoneyLaundering?What dowe meanby 'Classadvice'?Poor ProductKnowledge +Inexperience= ?What isTerrorismFinancing?What doesthe PrivacyActregulate?Whatdoes'coercion'mean?What is acomplaint?Whatdoes'AML CFT'stand for?What is TheSpirit andThe Letterderivedfrom?What do'coreskills'equal?Who isyourcustomer?What is thename of thepeople sittingnext to you?Give anexampleof Fraud.What isG.E'sbiggestasset?Whatdoes ISOstand for?Whichprogramme dowe use to lodgecustomercomplaint?What dowe meanby 'Noadvice'?What isthe 'know'factor?What arethe steps tocomplaintsresolution?Whenwould youused aquick fill?Why dowe askverificationquestions?Whatdoes QAstand for?What is one ofthe componentsof the FraudRiskManagementStrategy?Whatdoes FAAstand for?What does'Conflict ofinterest'mean?What isMoneyLaundering?What dowe meanby 'Classadvice'?Poor ProductKnowledge +Inexperience= ?What isTerrorismFinancing?What doesthe PrivacyActregulate?Whatdoes'coercion'mean?What is acomplaint?Whatdoes'AML CFT'stand for?What is TheSpirit andThe Letterderivedfrom?What do'coreskills'equal?

Guest Speaker Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Who is your customer?
  2. What is the name of the people sitting next to you?
  3. Give an example of Fraud.
  4. What is G.E's biggest asset?
  5. What does ISO stand for?
  6. Which programme do we use to lodge customer complaint?
  7. What do we mean by 'No advice'?
  8. What is the 'know' factor?
  9. What are the steps to complaints resolution?
  10. When would you used a quick fill?
  11. Why do we ask verification questions?
  12. What does QA stand for?
  13. What is one of the components of the Fraud Risk Management Strategy?
  14. What does FAA stand for?
  15. What does 'Conflict of interest' mean?
  16. What is Money Laundering?
  17. What do we mean by 'Class advice'?
  18. Poor Product Knowledge + Inexperience = ?
  19. What is Terrorism Financing?
  20. What does the Privacy Act regulate?
  21. What does 'coercion' mean?
  22. What is a complaint?
  23. What does 'AML CFT' stand for?
  24. What is The Spirit and The Letter derived from?
  25. What do 'core skills' equal?