After I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xMailed acustomer anappreciationcard!Mailed acustomer anappreciationcardSaid"happy tohelp" to 5customersSold PC orconverteda customerto quarterlyI handledover 30calls!Helped anupsetcustomerresolve theirconcernWentabove andbeyond fora customerI made 30renewalcallsAll CSRswere heretoday!I learned or taughtsomeonesomething newrelated to PestPacor related to ourindustryI had a call Iwas proud ofand emailedChelsea topull it for a QAProcessed3 RenewalpaymentsAll CSRswere ontimetoday!It's after2PM andwe have 0DQ'd Calls!It's 5:00 andwe made itwith ZERODQ'd Calls!It's 11 AM andour averagewait time isunder 10seconds!Told a customerabout the otherservices weoffer withoutthem askingCustomergame me orNWE acompliment!Spoke to 3customerswith a "V" intheir nameAs a teamwe madeover 75renewaleffortsSpoke to 5customerswho namestarts with"S"I loveNorthwestExterminating!Ischeduleda leadAfter I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xMailed acustomer anappreciationcard!Mailed acustomer anappreciationcardSaid"happy tohelp" to 5customersSold PC orconverteda customerto quarterlyI handledover 30calls!Helped anupsetcustomerresolve theirconcernWentabove andbeyond fora customerI made 30renewalcallsAll CSRswere heretoday!I learned or taughtsomeonesomething newrelated to PestPacor related to ourindustryI had a call Iwas proud ofand emailedChelsea topull it for a QAProcessed3 RenewalpaymentsAll CSRswere ontimetoday!It's after2PM andwe have 0DQ'd Calls!It's 5:00 andwe made itwith ZERODQ'd Calls!It's 11 AM andour averagewait time isunder 10seconds!Told a customerabout the otherservices weoffer withoutthem askingCustomergame me orNWE acompliment!Spoke to 3customerswith a "V" intheir nameAs a teamwe madeover 75renewaleffortsSpoke to 5customerswho namestarts with"S"I loveNorthwestExterminating!Ischeduleda lead

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
N
5
I
6
G
7
O
8
I
9
O
10
B
11
N
12
O
13
B
14
N
15
G
16
I
17
B
18
B
19
I
20
I
21
G
22
B
23
O
24
G
  1. O-After I answered the queue, a customer kept calling me Courtney or had to ask me my name more than 2x
  2. N-Mailed a customer an appreciation card!
  3. G-Mailed a customer an appreciation card
  4. N-Said "happy to help" to 5 customers
  5. I-Sold PC or converted a customer to quarterly
  6. G-I handled over 30 calls!
  7. O-Helped an upset customer resolve their concern
  8. I-Went above and beyond for a customer
  9. O-I made 30 renewal calls
  10. B-All CSRs were here today!
  11. N-I learned or taught someone something new related to PestPac or related to our industry
  12. O-I had a call I was proud of and emailed Chelsea to pull it for a QA
  13. B-Processed 3 Renewal payments
  14. N-All CSRs were on time today!
  15. G-It's after 2PM and we have 0 DQ'd Calls!
  16. I-It's 5:00 and we made it with ZERO DQ'd Calls!
  17. B-It's 11 AM and our average wait time is under 10 seconds!
  18. B-Told a customer about the other services we offer without them asking
  19. I-Customer game me or NWE a compliment!
  20. I-Spoke to 3 customers with a "V" in their name
  21. G-As a team we made over 75 renewal efforts
  22. B-Spoke to 5 customers who name starts with "S"
  23. O-I love Northwest Exterminating!
  24. G-I scheduled a lead