Told a customerabout the otherservices weoffer withoutthem askingIscheduleda leadI handledover 30calls!All CSRswere ontimetoday!I had a call Iwas proud ofand emailedChelsea topull it for a QAHelped anupsetcustomerresolve theirconcernSold PC orconverteda customerto quarterlyCustomergame me orNWE acompliment!It's 5:00 andwe made itwith ZERODQ'd Calls!All CSRswere heretoday!Wentabove andbeyond fora customerProcessed3 RenewalpaymentsMailed acustomer anappreciationcardAfter I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xI loveNorthwestExterminating!It's 11 AM andour averagewait time isunder 10seconds!It's after2PM andwe have 0DQ'd Calls!I made 30renewalcallsSpoke to 5customerswho namestarts with"S"Mailed acustomer anappreciationcard!As a teamwe madeover 75renewaleffortsSpoke to 3customerswith a "V" intheir nameSaid"happy tohelp" to 5customersI learned or taughtsomeonesomething newrelated to PestPacor related to ourindustryTold a customerabout the otherservices weoffer withoutthem askingIscheduleda leadI handledover 30calls!All CSRswere ontimetoday!I had a call Iwas proud ofand emailedChelsea topull it for a QAHelped anupsetcustomerresolve theirconcernSold PC orconverteda customerto quarterlyCustomergame me orNWE acompliment!It's 5:00 andwe made itwith ZERODQ'd Calls!All CSRswere heretoday!Wentabove andbeyond fora customerProcessed3 RenewalpaymentsMailed acustomer anappreciationcardAfter I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xI loveNorthwestExterminating!It's 11 AM andour averagewait time isunder 10seconds!It's after2PM andwe have 0DQ'd Calls!I made 30renewalcallsSpoke to 5customerswho namestarts with"S"Mailed acustomer anappreciationcard!As a teamwe madeover 75renewaleffortsSpoke to 3customerswith a "V" intheir nameSaid"happy tohelp" to 5customersI learned or taughtsomeonesomething newrelated to PestPacor related to ourindustry

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
G
4
N
5
O
6
O
7
I
8
I
9
I
10
B
11
I
12
B
13
G
14
O
15
O
16
B
17
G
18
O
19
B
20
N
21
G
22
I
23
N
24
N
  1. B-Told a customer about the other services we offer without them asking
  2. G-I scheduled a lead
  3. G-I handled over 30 calls!
  4. N-All CSRs were on time today!
  5. O-I had a call I was proud of and emailed Chelsea to pull it for a QA
  6. O-Helped an upset customer resolve their concern
  7. I-Sold PC or converted a customer to quarterly
  8. I-Customer game me or NWE a compliment!
  9. I-It's 5:00 and we made it with ZERO DQ'd Calls!
  10. B-All CSRs were here today!
  11. I-Went above and beyond for a customer
  12. B-Processed 3 Renewal payments
  13. G-Mailed a customer an appreciation card
  14. O-After I answered the queue, a customer kept calling me Courtney or had to ask me my name more than 2x
  15. O-I love Northwest Exterminating!
  16. B-It's 11 AM and our average wait time is under 10 seconds!
  17. G-It's after 2PM and we have 0 DQ'd Calls!
  18. O-I made 30 renewal calls
  19. B-Spoke to 5 customers who name starts with "S"
  20. N-Mailed a customer an appreciation card!
  21. G-As a team we made over 75 renewal efforts
  22. I-Spoke to 3 customers with a "V" in their name
  23. N-Said "happy to help" to 5 customers
  24. N-I learned or taught someone something new related to PestPac or related to our industry