I learned or taughtsomeonesomething newrelated to PestPacor related to ourindustryMailed acustomer anappreciationcardSold PC orconverteda customerto quarterlyProcessed3 RenewalpaymentsI handledover 30calls!It's 11 AM andour averagewait time isunder 10seconds!Said"happy tohelp" to 5customersAll CSRswere ontimetoday!It's 5:00 andwe made itwith ZERODQ'd Calls!As a teamwe madeover 75renewaleffortsSpoke to 3customerswith a "V" intheir nameWentabove andbeyond fora customerI loveNorthwestExterminating!I made 30renewalcallsAll CSRswere heretoday!Spoke to 5customerswho namestarts with"S"Ischeduleda leadTold a customerabout the otherservices weoffer withoutthem askingCustomergame me orNWE acompliment!I had a call Iwas proud ofand emailedChelsea topull it for a QAAfter I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xHelped anupsetcustomerresolve theirconcernIt's after2PM andwe have 0DQ'd Calls!Mailed acustomer anappreciationcard!I learned or taughtsomeonesomething newrelated to PestPacor related to ourindustryMailed acustomer anappreciationcardSold PC orconverteda customerto quarterlyProcessed3 RenewalpaymentsI handledover 30calls!It's 11 AM andour averagewait time isunder 10seconds!Said"happy tohelp" to 5customersAll CSRswere ontimetoday!It's 5:00 andwe made itwith ZERODQ'd Calls!As a teamwe madeover 75renewaleffortsSpoke to 3customerswith a "V" intheir nameWentabove andbeyond fora customerI loveNorthwestExterminating!I made 30renewalcallsAll CSRswere heretoday!Spoke to 5customerswho namestarts with"S"Ischeduleda leadTold a customerabout the otherservices weoffer withoutthem askingCustomergame me orNWE acompliment!I had a call Iwas proud ofand emailedChelsea topull it for a QAAfter I answered thequeue, a customerkept calling meCourtney or had toask me my namemore than 2xHelped anupsetcustomerresolve theirconcernIt's after2PM andwe have 0DQ'd Calls!Mailed acustomer anappreciationcard!

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
B
5
G
6
B
7
N
8
N
9
I
10
G
11
I
12
I
13
O
14
O
15
B
16
B
17
G
18
B
19
I
20
O
21
O
22
O
23
G
24
N
  1. N-I learned or taught someone something new related to PestPac or related to our industry
  2. G-Mailed a customer an appreciation card
  3. I-Sold PC or converted a customer to quarterly
  4. B-Processed 3 Renewal payments
  5. G-I handled over 30 calls!
  6. B-It's 11 AM and our average wait time is under 10 seconds!
  7. N-Said "happy to help" to 5 customers
  8. N-All CSRs were on time today!
  9. I-It's 5:00 and we made it with ZERO DQ'd Calls!
  10. G-As a team we made over 75 renewal efforts
  11. I-Spoke to 3 customers with a "V" in their name
  12. I-Went above and beyond for a customer
  13. O-I love Northwest Exterminating!
  14. O-I made 30 renewal calls
  15. B-All CSRs were here today!
  16. B-Spoke to 5 customers who name starts with "S"
  17. G-I scheduled a lead
  18. B-Told a customer about the other services we offer without them asking
  19. I-Customer game me or NWE a compliment!
  20. O-I had a call I was proud of and emailed Chelsea to pull it for a QA
  21. O-After I answered the queue, a customer kept calling me Courtney or had to ask me my name more than 2x
  22. O-Helped an upset customer resolve their concern
  23. G-It's after 2PM and we have 0 DQ'd Calls!
  24. N-Mailed a customer an appreciation card!