Not Urgent Motivate Reality Impact Proactive Kronos MAGIC Pillars Supervisor GROW model Important Not Important Percepta Reliability Line Servant Leader Servant Leader ttec Oracle Urgent Corrective Action Active Listening Discussion Log Time Manage- ment WFM/WFO Low Will Goal Ford High Will Options Agent Commun- ication Attendance Engage- ment PIP Team Meeting Autonomy Covey - 4 Quadrants Encourage Service Desk Low Skill Connection 10/20 Rule Growth High Skill Teamwork 5ft/10ft Rule Meaning Speak Up! Word Choice Verbal / Non Verbal Way Forward QA Respect Coaching Eye Contact Perci Emotional Intelligence Conflict Culture of Service Adaptive Model Not Urgent Motivate Reality Impact Proactive Kronos MAGIC Pillars Supervisor GROW model Important Not Important Percepta Reliability Line Servant Leader Servant Leader ttec Oracle Urgent Corrective Action Active Listening Discussion Log Time Manage- ment WFM/WFO Low Will Goal Ford High Will Options Agent Commun- ication Attendance Engage- ment PIP Team Meeting Autonomy Covey - 4 Quadrants Encourage Service Desk Low Skill Connection 10/20 Rule Growth High Skill Teamwork 5ft/10ft Rule Meaning Speak Up! Word Choice Verbal / Non Verbal Way Forward QA Respect Coaching Eye Contact Perci Emotional Intelligence Conflict Culture of Service Adaptive Model
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Not Urgent
Motivate
Reality
Impact
Proactive
Kronos
MAGIC Pillars
Supervisor
GROW model
Important
Not Important
Percepta
Reliability Line
Servant Leader
Servant Leader
ttec
Oracle
Urgent
Corrective Action
Active Listening
Discussion Log
Time Manage-ment
WFM/WFO
Low Will
Goal
Ford
High Will
Options
Agent
Commun-ication
Attendance
Engage-ment
PIP
Team Meeting
Autonomy
Covey - 4 Quadrants
Encourage
Service Desk
Low Skill
Connection
10/20
Rule
Growth
High Skill
Teamwork
5ft/10ft
Rule
Meaning
Speak Up!
Word Choice
Verbal / Non Verbal
Way Forward
QA
Respect
Coaching
Eye Contact
Perci
Emotional Intelligence
Conflict
Culture of Service
Adaptive Model