AdvocateCheckVMexceedexpectationsEasyTreat likefriend orfamilyempathyToneGoldenRuleEmailRespondurgencyIPCBuildrapportProfessionalintegritycustomerserviceclosingcallssetTBEHonorCommitmentsExplainProcessshowyoucareSmile24hrcontactTextTotallossspeedReturncallstimelyupdatecustomersListenactivelyLiabilityDecisionGRTAdvocateCheckVMexceedexpectationsEasyTreat likefriend orfamilyempathyToneGoldenRuleEmailRespondurgencyIPCBuildrapportProfessionalintegritycustomerserviceclosingcallssetTBEHonorCommitmentsExplainProcessshowyoucareSmile24hrcontactTextTotallossspeedReturncallstimelyupdatecustomersListenactivelyLiabilityDecisionGRT

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advocate
  2. Check VM
  3. exceed expectations
  4. Easy
  5. Treat like friend or family
  6. empathy
  7. Tone
  8. Golden Rule
  9. Email
  10. Respond urgency
  11. IPC
  12. Build rapport
  13. Professional
  14. integrity
  15. customer service
  16. closing calls
  17. set TBE
  18. Honor Commitments
  19. Explain Process
  20. show you care
  21. Smile
  22. 24hr contact
  23. Text
  24. Total loss speed
  25. Return calls timely
  26. update customers
  27. Listen actively
  28. Liability Decision
  29. GRT