HonorCommitmentsExplainProcessempathyTextGoldenRuleIPCBuildrapportEasyReturncallstimelyProfessionalGRTAdvocateLiabilityDecisionsetTBERespondurgencyintegrityupdatecustomersshowyoucare24hrcontactexceedexpectationscustomerserviceToneTreat likefriend orfamilyEmailListenactivelySmileclosingcallsCheckVMTotallossspeedHonorCommitmentsExplainProcessempathyTextGoldenRuleIPCBuildrapportEasyReturncallstimelyProfessionalGRTAdvocateLiabilityDecisionsetTBERespondurgencyintegrityupdatecustomersshowyoucare24hrcontactexceedexpectationscustomerserviceToneTreat likefriend orfamilyEmailListenactivelySmileclosingcallsCheckVMTotallossspeed

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Honor Commitments
  2. Explain Process
  3. empathy
  4. Text
  5. Golden Rule
  6. IPC
  7. Build rapport
  8. Easy
  9. Return calls timely
  10. Professional
  11. GRT
  12. Advocate
  13. Liability Decision
  14. set TBE
  15. Respond urgency
  16. integrity
  17. update customers
  18. show you care
  19. 24hr contact
  20. exceed expectations
  21. customer service
  22. Tone
  23. Treat like friend or family
  24. Email
  25. Listen actively
  26. Smile
  27. closing calls
  28. Check VM
  29. Total loss speed