ToneshowyoucareTextTreat likefriend orfamilyListenactivelyReturncallstimelyCheckVMGRTRespondurgency24hrcontactBuildrapportProfessionalclosingcallsexceedexpectationsTotallossspeedGoldenRuleAdvocateEasyIPCupdatecustomersempathyHonorCommitmentsEmailExplainProcesscustomerservicesetTBEintegritySmileLiabilityDecision

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tone
  2. show you care
  3. Text
  4. Treat like friend or family
  5. Listen actively
  6. Return calls timely
  7. Check VM
  8. GRT
  9. Respond urgency
  10. 24hr contact
  11. Build rapport
  12. Professional
  13. closing calls
  14. exceed expectations
  15. Total loss speed
  16. Golden Rule
  17. Advocate
  18. Easy
  19. IPC
  20. update customers
  21. empathy
  22. Honor Commitments
  23. Email
  24. Explain Process
  25. customer service
  26. set TBE
  27. integrity
  28. Smile
  29. Liability Decision