24hrcontactTextExplainProcessToneempathyLiabilityDecisionListenactivelyAdvocateIPCSmileclosingcallsReturncallstimelyGoldenRuleshowyoucareGRTTotallossspeedEmailEasyupdatecustomersCheckVMintegritysetTBETreat likefriend orfamilyHonorCommitmentscustomerserviceBuildrapportProfessionalRespondurgencyexceedexpectations24hrcontactTextExplainProcessToneempathyLiabilityDecisionListenactivelyAdvocateIPCSmileclosingcallsReturncallstimelyGoldenRuleshowyoucareGRTTotallossspeedEmailEasyupdatecustomersCheckVMintegritysetTBETreat likefriend orfamilyHonorCommitmentscustomerserviceBuildrapportProfessionalRespondurgencyexceedexpectations

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24hr contact
  2. Text
  3. Explain Process
  4. Tone
  5. empathy
  6. Liability Decision
  7. Listen actively
  8. Advocate
  9. IPC
  10. Smile
  11. closing calls
  12. Return calls timely
  13. Golden Rule
  14. show you care
  15. GRT
  16. Total loss speed
  17. Email
  18. Easy
  19. update customers
  20. Check VM
  21. integrity
  22. set TBE
  23. Treat like friend or family
  24. Honor Commitments
  25. customer service
  26. Build rapport
  27. Professional
  28. Respond urgency
  29. exceed expectations