24hrcontactSmileRespondurgencyCheckVMEmailshowyoucareexceedexpectationsListenactivelyBuildrapportHonorCommitmentsProfessionalReturncallstimelyupdatecustomersToneTreat likefriend orfamilyclosingcallsEasyLiabilityDecisionsetTBEempathyintegrityIPCGoldenRulecustomerserviceGRTExplainProcessAdvocateTotallossspeedText24hrcontactSmileRespondurgencyCheckVMEmailshowyoucareexceedexpectationsListenactivelyBuildrapportHonorCommitmentsProfessionalReturncallstimelyupdatecustomersToneTreat likefriend orfamilyclosingcallsEasyLiabilityDecisionsetTBEempathyintegrityIPCGoldenRulecustomerserviceGRTExplainProcessAdvocateTotallossspeedText

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24hr contact
  2. Smile
  3. Respond urgency
  4. Check VM
  5. Email
  6. show you care
  7. exceed expectations
  8. Listen actively
  9. Build rapport
  10. Honor Commitments
  11. Professional
  12. Return calls timely
  13. update customers
  14. Tone
  15. Treat like friend or family
  16. closing calls
  17. Easy
  18. Liability Decision
  19. set TBE
  20. empathy
  21. integrity
  22. IPC
  23. Golden Rule
  24. customer service
  25. GRT
  26. Explain Process
  27. Advocate
  28. Total loss speed
  29. Text