updatecustomersExplainProcessTotallossspeedexceedexpectationsIPCHonorCommitmentsLiabilityDecisionempathysetTBEGRTintegrityshowyoucare24hrcontactTreat likefriend orfamilyProfessionalToneRespondurgencyEasyEmailclosingcallscustomerserviceBuildrapportCheckVMReturncallstimelyGoldenRuleListenactivelySmileTextAdvocateupdatecustomersExplainProcessTotallossspeedexceedexpectationsIPCHonorCommitmentsLiabilityDecisionempathysetTBEGRTintegrityshowyoucare24hrcontactTreat likefriend orfamilyProfessionalToneRespondurgencyEasyEmailclosingcallscustomerserviceBuildrapportCheckVMReturncallstimelyGoldenRuleListenactivelySmileTextAdvocate

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. update customers
  2. Explain Process
  3. Total loss speed
  4. exceed expectations
  5. IPC
  6. Honor Commitments
  7. Liability Decision
  8. empathy
  9. set TBE
  10. GRT
  11. integrity
  12. show you care
  13. 24hr contact
  14. Treat like friend or family
  15. Professional
  16. Tone
  17. Respond urgency
  18. Easy
  19. Email
  20. closing calls
  21. customer service
  22. Build rapport
  23. Check VM
  24. Return calls timely
  25. Golden Rule
  26. Listen actively
  27. Smile
  28. Text
  29. Advocate