“I amelderly” or“I am(years old)”“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I’mdriving”“No one toldme I had tosend in aNOC”“I need atech toreplace thebattery”“I have towait for myhusband toget home”“I forgotmy verbalpasscode”“My panelisn’t makingany noise”ex. Chimes“I don’t haveascrewdriver”Cx wantsto changepaymentmethod“I wascancelledbut am stillbeing billed”“I want to speak to asupervisor/manager”De-escalatedthecustomer“I was nevertold about themonthlyequipmentcharge”Gettransferreda callNot acustomerCustomeris movingVerbalpasscode:Pineappleor Jesus“I need ayardsign/sticker”“I amnot athome”“I can’tI’m atwork”“I amelderly” or“I am(years old)”“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I’mdriving”“No one toldme I had tosend in aNOC”“I need atech toreplace thebattery”“I have towait for myhusband toget home”“I forgotmy verbalpasscode”“My panelisn’t makingany noise”ex. Chimes“I don’t haveascrewdriver”Cx wantsto changepaymentmethod“I wascancelledbut am stillbeing billed”“I want to speak to asupervisor/manager”De-escalatedthecustomer“I was nevertold about themonthlyequipmentcharge”Gettransferreda callNot acustomerCustomeris movingVerbalpasscode:Pineappleor Jesus“I need ayardsign/sticker”“I amnot athome”“I can’tI’m atwork”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I am elderly” or “I am (years old)”
  2. “I’ve already done all of the troubleshooting”
  3. “A sales rep promised me…”
  4. “I don’t have anyone to help me”
  5. “wifi is working fine on everything else”
  6. “I’m driving”
  7. “No one told me I had to send in a NOC”
  8. “I need a tech to replace the battery”
  9. “I have to wait for my husband to get home”
  10. “I forgot my verbal passcode”
  11. “My panel isn’t making any noise” ex. Chimes
  12. “I don’t have a screwdriver”
  13. Cx wants to change payment method
  14. “I was cancelled but am still being billed”
  15. “I want to speak to a supervisor/manager”
  16. De-escalated the customer
  17. “I was never told about the monthly equipment charge”
  18. Get transferred a call
  19. Not a customer
  20. Customer is moving
  21. Verbal passcode: Pineapple or Jesus
  22. “I need a yard sign/sticker”
  23. “I am not at home”
  24. “I can’t I’m at work”