“I don’t haveascrewdriver”“I forgotmy verbalpasscode”Cx wantsto changepaymentmethod“I want to speak to asupervisor/manager”“My panelisn’t makingany noise”ex. ChimesGettransferreda call“I amnot athome”“I need atech toreplace thebattery”“No one toldme I had tosend in aNOC”De-escalatedthecustomer“A salesreppromisedme…”“I can’tI’m atwork”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I need ayardsign/sticker”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Pineappleor Jesus“I’mdriving”“I have towait for myhusband toget home”“I wascancelledbut am stillbeing billed”“I amelderly” or“I am(years old)”“I’ve alreadydone all of thetroubleshooting”Customeris movingNot acustomer“I don’t haveascrewdriver”“I forgotmy verbalpasscode”Cx wantsto changepaymentmethod“I want to speak to asupervisor/manager”“My panelisn’t makingany noise”ex. ChimesGettransferreda call“I amnot athome”“I need atech toreplace thebattery”“No one toldme I had tosend in aNOC”De-escalatedthecustomer“A salesreppromisedme…”“I can’tI’m atwork”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I need ayardsign/sticker”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Pineappleor Jesus“I’mdriving”“I have towait for myhusband toget home”“I wascancelledbut am stillbeing billed”“I amelderly” or“I am(years old)”“I’ve alreadydone all of thetroubleshooting”Customeris movingNot acustomer

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I don’t have a screwdriver”
  2. “I forgot my verbal passcode”
  3. Cx wants to change payment method
  4. “I want to speak to a supervisor/manager”
  5. “My panel isn’t making any noise” ex. Chimes
  6. Get transferred a call
  7. “I am not at home”
  8. “I need a tech to replace the battery”
  9. “No one told me I had to send in a NOC”
  10. De-escalated the customer
  11. “A sales rep promised me…”
  12. “I can’t I’m at work”
  13. “I don’t have anyone to help me”
  14. “wifi is working fine on everything else”
  15. “I need a yard sign/sticker”
  16. “I was never told about the monthly equipment charge”
  17. Verbal passcode: Pineapple or Jesus
  18. “I’m driving”
  19. “I have to wait for my husband to get home”
  20. “I was cancelled but am still being billed”
  21. “I am elderly” or “I am (years old)”
  22. “I’ve already done all of the troubleshooting”
  23. Customer is moving
  24. Not a customer