“I’ve alreadydone all of thetroubleshooting”Not acustomer“A salesreppromisedme…”Cx wantsto changepaymentmethod“I can’tI’m atwork”“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“No one toldme I had tosend in aNOC”“I amelderly” or“I am(years old)”Gettransferreda call“I need atech toreplace thebattery”“I wascancelledbut am stillbeing billed”“I need ayardsign/sticker”“My panelisn’t makingany noise”ex. Chimes“I’mdriving”“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Pineappleor JesusDe-escalatedthecustomer“I have towait for myhusband toget home”“I want to speak to asupervisor/manager”Customeris moving“I amnot athome”“I’ve alreadydone all of thetroubleshooting”Not acustomer“A salesreppromisedme…”Cx wantsto changepaymentmethod“I can’tI’m atwork”“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“No one toldme I had tosend in aNOC”“I amelderly” or“I am(years old)”Gettransferreda call“I need atech toreplace thebattery”“I wascancelledbut am stillbeing billed”“I need ayardsign/sticker”“My panelisn’t makingany noise”ex. Chimes“I’mdriving”“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”Verbalpasscode:Pineappleor JesusDe-escalatedthecustomer“I have towait for myhusband toget home”“I want to speak to asupervisor/manager”Customeris moving“I amnot athome”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’ve already done all of the troubleshooting”
  2. Not a customer
  3. “A sales rep promised me…”
  4. Cx wants to change payment method
  5. “I can’t I’m at work”
  6. “wifi is working fine on everything else”
  7. “I don’t have a screwdriver”
  8. “No one told me I had to send in a NOC”
  9. “I am elderly” or “I am (years old)”
  10. Get transferred a call
  11. “I need a tech to replace the battery”
  12. “I was cancelled but am still being billed”
  13. “I need a yard sign/sticker”
  14. “My panel isn’t making any noise” ex. Chimes
  15. “I’m driving”
  16. “I forgot my verbal passcode”
  17. “I don’t have anyone to help me”
  18. “I was never told about the monthly equipment charge”
  19. Verbal passcode: Pineapple or Jesus
  20. De-escalated the customer
  21. “I have to wait for my husband to get home”
  22. “I want to speak to a supervisor/manager”
  23. Customer is moving
  24. “I am not at home”