“I need ayardsign/sticker”“I need atech toreplace thebattery”“I amelderly” or“I am(years old)”De-escalatedthecustomer“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“I amnot athome”“I’ve alreadydone all of thetroubleshooting”Cx wantsto changepaymentmethod“I can’tI’m atwork”Not acustomerVerbalpasscode:Pineappleor Jesus“I was nevertold about themonthlyequipmentcharge”“My panelisn’t makingany noise”ex. ChimesCustomeris moving“A salesreppromisedme…”“I want to speak to asupervisor/manager”“I wascancelledbut am stillbeing billed”Gettransferreda call“I have towait for myhusband toget home”“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”“No one toldme I had tosend in aNOC”“I’mdriving”“I need ayardsign/sticker”“I need atech toreplace thebattery”“I amelderly” or“I am(years old)”De-escalatedthecustomer“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“I amnot athome”“I’ve alreadydone all of thetroubleshooting”Cx wantsto changepaymentmethod“I can’tI’m atwork”Not acustomerVerbalpasscode:Pineappleor Jesus“I was nevertold about themonthlyequipmentcharge”“My panelisn’t makingany noise”ex. ChimesCustomeris moving“A salesreppromisedme…”“I want to speak to asupervisor/manager”“I wascancelledbut am stillbeing billed”Gettransferreda call“I have towait for myhusband toget home”“I forgotmy verbalpasscode”“I don’thaveanyone tohelp me”“No one toldme I had tosend in aNOC”“I’mdriving”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I need a yard sign/sticker”
  2. “I need a tech to replace the battery”
  3. “I am elderly” or “I am (years old)”
  4. De-escalated the customer
  5. “wifi is working fine on everything else”
  6. “I don’t have a screwdriver”
  7. “I am not at home”
  8. “I’ve already done all of the troubleshooting”
  9. Cx wants to change payment method
  10. “I can’t I’m at work”
  11. Not a customer
  12. Verbal passcode: Pineapple or Jesus
  13. “I was never told about the monthly equipment charge”
  14. “My panel isn’t making any noise” ex. Chimes
  15. Customer is moving
  16. “A sales rep promised me…”
  17. “I want to speak to a supervisor/manager”
  18. “I was cancelled but am still being billed”
  19. Get transferred a call
  20. “I have to wait for my husband to get home”
  21. “I forgot my verbal passcode”
  22. “I don’t have anyone to help me”
  23. “No one told me I had to send in a NOC”
  24. “I’m driving”