(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I have to wait for my husband to get home”
Verbal passcode: Pineapple or Jesus
“wifi is working fine on everything else”
“I am not at home”
De-escalated the customer
“I am elderly” or “I am (years old)”
“I was cancelled but am still being billed”
“I need a yard sign/sticker”
“I forgot my verbal passcode”
“I want to speak to a supervisor/manager”
“I need a tech to replace the battery”
“I can’t I’m at work”
Customer is moving
“I was never told about the monthly equipment charge”
