(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“A sales rep promised me…”
“I’ve already done all of the troubleshooting”
Not a customer
“I am elderly” or “I am (years old)”
Verbal passcode: Pineapple or Jesus
“wifi is working fine on everything else”
“I need a tech to replace the battery”
Get transferred a call
“I am not at home”
“I’m driving”
Cx wants to change payment method
“No one told me I had to send in a NOC”
“My panel isn’t making any noise” ex. Chimes
“I don’t have anyone to help me”
“I have to wait for my husband to get home”
“I forgot my verbal passcode”
“I was cancelled but am still being billed”
“I can’t I’m at work”
De-escalated the customer
“I want to speak to a supervisor/manager”
“I was never told about the monthly equipment charge”
