“I want to speak to asupervisor/manager”Gettransferreda call“I don’t haveascrewdriver”“I have towait for myhusband toget home”Verbalpasscode:Pineappleor JesusCx wantsto changepaymentmethod“I forgotmy verbalpasscode”“No one toldme I had tosend in aNOC”Customeris moving“I wascancelledbut am stillbeing billed”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I amnot athome”“I was nevertold about themonthlyequipmentcharge”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“I need ayardsign/sticker”De-escalatedthecustomer“I need atech toreplace thebattery”Not acustomer“I can’tI’m atwork”“I amelderly” or“I am(years old)”“My panelisn’t makingany noise”ex. Chimes“A salesreppromisedme…”“I want to speak to asupervisor/manager”Gettransferreda call“I don’t haveascrewdriver”“I have towait for myhusband toget home”Verbalpasscode:Pineappleor JesusCx wantsto changepaymentmethod“I forgotmy verbalpasscode”“No one toldme I had tosend in aNOC”Customeris moving“I wascancelledbut am stillbeing billed”“I don’thaveanyone tohelp me”“wifi isworking fineoneverythingelse”“I amnot athome”“I was nevertold about themonthlyequipmentcharge”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“I need ayardsign/sticker”De-escalatedthecustomer“I need atech toreplace thebattery”Not acustomer“I can’tI’m atwork”“I amelderly” or“I am(years old)”“My panelisn’t makingany noise”ex. Chimes“A salesreppromisedme…”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I want to speak to a supervisor/manager”
  2. Get transferred a call
  3. “I don’t have a screwdriver”
  4. “I have to wait for my husband to get home”
  5. Verbal passcode: Pineapple or Jesus
  6. Cx wants to change payment method
  7. “I forgot my verbal passcode”
  8. “No one told me I had to send in a NOC”
  9. Customer is moving
  10. “I was cancelled but am still being billed”
  11. “I don’t have anyone to help me”
  12. “wifi is working fine on everything else”
  13. “I am not at home”
  14. “I was never told about the monthly equipment charge”
  15. “I’m driving”
  16. “I’ve already done all of the troubleshooting”
  17. “I need a yard sign/sticker”
  18. De-escalated the customer
  19. “I need a tech to replace the battery”
  20. Not a customer
  21. “I can’t I’m at work”
  22. “I am elderly” or “I am (years old)”
  23. “My panel isn’t making any noise” ex. Chimes
  24. “A sales rep promised me…”