(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I want to speak to a supervisor/manager”
Get transferred a call
“I have to wait for my husband to get home”
“I need a yard sign/sticker”
Not a customer
“I am not at home”
“I’m driving”
Verbal passcode: Pineapple or Jesus
“I need a tech to replace the battery”
“I can’t I’m at work”
Cx wants to change payment method
“wifi is working fine on everything else”
“My panel isn’t making any noise” ex. Chimes
“No one told me I had to send in a NOC”
“A sales rep promised me…”
“I am elderly” or “I am (years old)”
“I don’t have a screwdriver”
Customer is moving
“I was cancelled but am still being billed”
“I don’t have anyone to help me”
“I’ve already done all of the troubleshooting”
“I forgot my verbal passcode”
De-escalated the customer
“I was never told about the monthly equipment charge”
