“I can’tI’m atwork”“I don’thaveanyone tohelp me”“My panelisn’t makingany noise”ex. ChimesNot acustomer“A salesreppromisedme…”“I wascancelledbut am stillbeing billed”“I don’t haveascrewdriver”“I amnot athome”Verbalpasscode:Pineappleor JesusCx wantsto changepaymentmethod“I was nevertold about themonthlyequipmentcharge”“No one toldme I had tosend in aNOC”“wifi isworking fineoneverythingelse”“I forgotmy verbalpasscode”De-escalatedthecustomer“I need atech toreplace thebattery”“I’mdriving”“I need ayardsign/sticker”“I want to speak to asupervisor/manager”“I’ve alreadydone all of thetroubleshooting”Customeris moving“I amelderly” or“I am(years old)”Gettransferreda call“I have towait for myhusband toget home”“I can’tI’m atwork”“I don’thaveanyone tohelp me”“My panelisn’t makingany noise”ex. ChimesNot acustomer“A salesreppromisedme…”“I wascancelledbut am stillbeing billed”“I don’t haveascrewdriver”“I amnot athome”Verbalpasscode:Pineappleor JesusCx wantsto changepaymentmethod“I was nevertold about themonthlyequipmentcharge”“No one toldme I had tosend in aNOC”“wifi isworking fineoneverythingelse”“I forgotmy verbalpasscode”De-escalatedthecustomer“I need atech toreplace thebattery”“I’mdriving”“I need ayardsign/sticker”“I want to speak to asupervisor/manager”“I’ve alreadydone all of thetroubleshooting”Customeris moving“I amelderly” or“I am(years old)”Gettransferreda call“I have towait for myhusband toget home”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I can’t I’m at work”
  2. “I don’t have anyone to help me”
  3. “My panel isn’t making any noise” ex. Chimes
  4. Not a customer
  5. “A sales rep promised me…”
  6. “I was cancelled but am still being billed”
  7. “I don’t have a screwdriver”
  8. “I am not at home”
  9. Verbal passcode: Pineapple or Jesus
  10. Cx wants to change payment method
  11. “I was never told about the monthly equipment charge”
  12. “No one told me I had to send in a NOC”
  13. “wifi is working fine on everything else”
  14. “I forgot my verbal passcode”
  15. De-escalated the customer
  16. “I need a tech to replace the battery”
  17. “I’m driving”
  18. “I need a yard sign/sticker”
  19. “I want to speak to a supervisor/manager”
  20. “I’ve already done all of the troubleshooting”
  21. Customer is moving
  22. “I am elderly” or “I am (years old)”
  23. Get transferred a call
  24. “I have to wait for my husband to get home”