Gettransferreda callNot acustomer“I amnot athome”Verbalpasscode:Pineappleor Jesus“I forgotmy verbalpasscode”De-escalatedthecustomer“I want to speak to asupervisor/manager”“I need ayardsign/sticker”“I can’tI’m atwork”“I need atech toreplace thebattery”“wifi isworking fineoneverythingelse”Customeris moving“I amelderly” or“I am(years old)”Cx wantsto changepaymentmethod“My panelisn’t makingany noise”ex. Chimes“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”“I don’t haveascrewdriver”“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“No one toldme I had tosend in aNOC”Gettransferreda callNot acustomer“I amnot athome”Verbalpasscode:Pineappleor Jesus“I forgotmy verbalpasscode”De-escalatedthecustomer“I want to speak to asupervisor/manager”“I need ayardsign/sticker”“I can’tI’m atwork”“I need atech toreplace thebattery”“wifi isworking fineoneverythingelse”Customeris moving“I amelderly” or“I am(years old)”Cx wantsto changepaymentmethod“My panelisn’t makingany noise”ex. Chimes“I don’thaveanyone tohelp me”“I was nevertold about themonthlyequipmentcharge”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“A salesreppromisedme…”“I don’t haveascrewdriver”“I wascancelledbut am stillbeing billed”“I have towait for myhusband toget home”“No one toldme I had tosend in aNOC”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get transferred a call
  2. Not a customer
  3. “I am not at home”
  4. Verbal passcode: Pineapple or Jesus
  5. “I forgot my verbal passcode”
  6. De-escalated the customer
  7. “I want to speak to a supervisor/manager”
  8. “I need a yard sign/sticker”
  9. “I can’t I’m at work”
  10. “I need a tech to replace the battery”
  11. “wifi is working fine on everything else”
  12. Customer is moving
  13. “I am elderly” or “I am (years old)”
  14. Cx wants to change payment method
  15. “My panel isn’t making any noise” ex. Chimes
  16. “I don’t have anyone to help me”
  17. “I was never told about the monthly equipment charge”
  18. “I’m driving”
  19. “I’ve already done all of the troubleshooting”
  20. “A sales rep promised me…”
  21. “I don’t have a screwdriver”
  22. “I was cancelled but am still being billed”
  23. “I have to wait for my husband to get home”
  24. “No one told me I had to send in a NOC”