“I want to speak to asupervisor/manager”De-escalatedthecustomer“I forgotmy verbalpasscode”“I amelderly” or“I am(years old)”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“wifi isworking fineoneverythingelse”“I need atech toreplace thebattery”“I have towait for myhusband toget home”“I don’t haveascrewdriver”“I don’thaveanyone tohelp me”Gettransferreda call“I can’tI’m atwork”“I amnot athome”“I was nevertold about themonthlyequipmentcharge”Customeris moving“No one toldme I had tosend in aNOC”“I wascancelledbut am stillbeing billed”Not acustomer“My panelisn’t makingany noise”ex. Chimes“A salesreppromisedme…”Cx wantsto changepaymentmethodVerbalpasscode:Pineappleor Jesus“I need ayardsign/sticker”“I want to speak to asupervisor/manager”De-escalatedthecustomer“I forgotmy verbalpasscode”“I amelderly” or“I am(years old)”“I’mdriving”“I’ve alreadydone all of thetroubleshooting”“wifi isworking fineoneverythingelse”“I need atech toreplace thebattery”“I have towait for myhusband toget home”“I don’t haveascrewdriver”“I don’thaveanyone tohelp me”Gettransferreda call“I can’tI’m atwork”“I amnot athome”“I was nevertold about themonthlyequipmentcharge”Customeris moving“No one toldme I had tosend in aNOC”“I wascancelledbut am stillbeing billed”Not acustomer“My panelisn’t makingany noise”ex. Chimes“A salesreppromisedme…”Cx wantsto changepaymentmethodVerbalpasscode:Pineappleor Jesus“I need ayardsign/sticker”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I want to speak to a supervisor/manager”
  2. De-escalated the customer
  3. “I forgot my verbal passcode”
  4. “I am elderly” or “I am (years old)”
  5. “I’m driving”
  6. “I’ve already done all of the troubleshooting”
  7. “wifi is working fine on everything else”
  8. “I need a tech to replace the battery”
  9. “I have to wait for my husband to get home”
  10. “I don’t have a screwdriver”
  11. “I don’t have anyone to help me”
  12. Get transferred a call
  13. “I can’t I’m at work”
  14. “I am not at home”
  15. “I was never told about the monthly equipment charge”
  16. Customer is moving
  17. “No one told me I had to send in a NOC”
  18. “I was cancelled but am still being billed”
  19. Not a customer
  20. “My panel isn’t making any noise” ex. Chimes
  21. “A sales rep promised me…”
  22. Cx wants to change payment method
  23. Verbal passcode: Pineapple or Jesus
  24. “I need a yard sign/sticker”