“I was nevertold about themonthlyequipmentcharge”Customeris moving“I have towait for myhusband toget home”“A salesreppromisedme…”“I need ayardsign/sticker”“I don’t haveascrewdriver”“I can’tI’m atwork”Gettransferreda call“I amnot athome”“I need atech toreplace thebattery”“I forgotmy verbalpasscode”“wifi isworking fineoneverythingelse”“I’ve alreadydone all of thetroubleshooting”“I amelderly” or“I am(years old)”Not acustomerDe-escalatedthecustomerVerbalpasscode:Pineappleor Jesus“I don’thaveanyone tohelp me”“I wascancelledbut am stillbeing billed”“My panelisn’t makingany noise”ex. ChimesCx wantsto changepaymentmethod“I want to speak to asupervisor/manager”“No one toldme I had tosend in aNOC”“I’mdriving”“I was nevertold about themonthlyequipmentcharge”Customeris moving“I have towait for myhusband toget home”“A salesreppromisedme…”“I need ayardsign/sticker”“I don’t haveascrewdriver”“I can’tI’m atwork”Gettransferreda call“I amnot athome”“I need atech toreplace thebattery”“I forgotmy verbalpasscode”“wifi isworking fineoneverythingelse”“I’ve alreadydone all of thetroubleshooting”“I amelderly” or“I am(years old)”Not acustomerDe-escalatedthecustomerVerbalpasscode:Pineappleor Jesus“I don’thaveanyone tohelp me”“I wascancelledbut am stillbeing billed”“My panelisn’t makingany noise”ex. ChimesCx wantsto changepaymentmethod“I want to speak to asupervisor/manager”“No one toldme I had tosend in aNOC”“I’mdriving”

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I was never told about the monthly equipment charge”
  2. Customer is moving
  3. “I have to wait for my husband to get home”
  4. “A sales rep promised me…”
  5. “I need a yard sign/sticker”
  6. “I don’t have a screwdriver”
  7. “I can’t I’m at work”
  8. Get transferred a call
  9. “I am not at home”
  10. “I need a tech to replace the battery”
  11. “I forgot my verbal passcode”
  12. “wifi is working fine on everything else”
  13. “I’ve already done all of the troubleshooting”
  14. “I am elderly” or “I am (years old)”
  15. Not a customer
  16. De-escalated the customer
  17. Verbal passcode: Pineapple or Jesus
  18. “I don’t have anyone to help me”
  19. “I was cancelled but am still being billed”
  20. “My panel isn’t making any noise” ex. Chimes
  21. Cx wants to change payment method
  22. “I want to speak to a supervisor/manager”
  23. “No one told me I had to send in a NOC”
  24. “I’m driving”