“I was nevertold about themonthlyequipmentcharge”“I amelderly” or“I am(years old)”“I need atech toreplace thebattery”“I want to speak to asupervisor/manager”“I forgotmy verbalpasscode”Cx wantsto changepaymentmethodVerbalpasscode:Pineappleor JesusGettransferreda call“I amnot athome”Customeris moving“I have towait for myhusband toget home”“I don’thaveanyone tohelp me”“I wascancelledbut am stillbeing billed”De-escalatedthecustomer“I’mdriving”“A salesreppromisedme…”“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“I need ayardsign/sticker”“I can’tI’m atwork”“I’ve alreadydone all of thetroubleshooting”“My panelisn’t makingany noise”ex. Chimes“No one toldme I had tosend in aNOC”Not acustomer“I was nevertold about themonthlyequipmentcharge”“I amelderly” or“I am(years old)”“I need atech toreplace thebattery”“I want to speak to asupervisor/manager”“I forgotmy verbalpasscode”Cx wantsto changepaymentmethodVerbalpasscode:Pineappleor JesusGettransferreda call“I amnot athome”Customeris moving“I have towait for myhusband toget home”“I don’thaveanyone tohelp me”“I wascancelledbut am stillbeing billed”De-escalatedthecustomer“I’mdriving”“A salesreppromisedme…”“wifi isworking fineoneverythingelse”“I don’t haveascrewdriver”“I need ayardsign/sticker”“I can’tI’m atwork”“I’ve alreadydone all of thetroubleshooting”“My panelisn’t makingany noise”ex. Chimes“No one toldme I had tosend in aNOC”Not acustomer

Team James Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I was never told about the monthly equipment charge”
  2. “I am elderly” or “I am (years old)”
  3. “I need a tech to replace the battery”
  4. “I want to speak to a supervisor/manager”
  5. “I forgot my verbal passcode”
  6. Cx wants to change payment method
  7. Verbal passcode: Pineapple or Jesus
  8. Get transferred a call
  9. “I am not at home”
  10. Customer is moving
  11. “I have to wait for my husband to get home”
  12. “I don’t have anyone to help me”
  13. “I was cancelled but am still being billed”
  14. De-escalated the customer
  15. “I’m driving”
  16. “A sales rep promised me…”
  17. “wifi is working fine on everything else”
  18. “I don’t have a screwdriver”
  19. “I need a yard sign/sticker”
  20. “I can’t I’m at work”
  21. “I’ve already done all of the troubleshooting”
  22. “My panel isn’t making any noise” ex. Chimes
  23. “No one told me I had to send in a NOC”
  24. Not a customer