ListenActivelyClevelandClinicAsk forhelpAcknowledgeThanksSmileRespectIntroduceYourselfRespondUMMCApologizeCommunicationProvidePraiseH.E.A.R.TRelationshipsElevatorEtiquetteSayhelloOfferHelpPillars ofExcellenceServiceRecoveryAsk forHelpConnectPhoneEtiquetteTeamworkServiceGet toKnowMeHearMakeeyecontactAppearanceAcceptResponsibilityAccountabilityPatientCenteredEyeContactEmpathyFamilyReduceSufferingHello,myname isDignityReduceWasteSafeEnvironmentPrideListenActivelyClevelandClinicAsk forhelpAcknowledgeThanksSmileRespectIntroduceYourselfRespondUMMCApologizeCommunicationProvidePraiseH.E.A.R.TRelationshipsElevatorEtiquetteSayhelloOfferHelpPillars ofExcellenceServiceRecoveryAsk forHelpConnectPhoneEtiquetteTeamworkServiceGet toKnowMeHearMakeeyecontactAppearanceAcceptResponsibilityAccountabilityPatientCenteredEyeContactEmpathyFamilyReduceSufferingHello,myname isDignityReduceWasteSafeEnvironmentPride

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen Actively
  2. Cleveland Clinic
  3. Ask for help
  4. Acknowledge
  5. Thanks
  6. Smile
  7. Respect
  8. Introduce Yourself
  9. Respond
  10. UMMC
  11. Apologize
  12. Communication
  13. Provide Praise
  14. H.E.A.R.T
  15. Relationships
  16. Elevator Etiquette
  17. Say hello
  18. Offer Help
  19. Pillars of Excellence
  20. Service Recovery
  21. Ask for Help
  22. Connect
  23. Phone Etiquette
  24. Teamwork
  25. Service
  26. Get to Know Me
  27. Hear
  28. Make eye contact
  29. Appearance
  30. Accept Responsibility
  31. Accountability
  32. Patient Centered
  33. Eye Contact
  34. Empathy
  35. Family
  36. Reduce Suffering
  37. Hello, my name is
  38. Dignity
  39. Reduce Waste
  40. Safe Environment
  41. Pride