Ask forHelpEyeContactThanksPatientCenteredDignityAsk forhelpListenActivelyServiceApologizeCommunicationOfferHelpEmpathyElevatorEtiquettePrideServiceRecoveryAcceptResponsibilityConnectClevelandClinicUMMCSafeEnvironmentHearRelationshipsH.E.A.R.TProvidePraiseSayhelloAccountabilityAcknowledgeTeamworkRespectRespondSmileHello,myname isGet toKnowMeIntroduceYourselfFamilyPillars ofExcellenceReduceWastePhoneEtiquetteAppearanceMakeeyecontactReduceSufferingAsk forHelpEyeContactThanksPatientCenteredDignityAsk forhelpListenActivelyServiceApologizeCommunicationOfferHelpEmpathyElevatorEtiquettePrideServiceRecoveryAcceptResponsibilityConnectClevelandClinicUMMCSafeEnvironmentHearRelationshipsH.E.A.R.TProvidePraiseSayhelloAccountabilityAcknowledgeTeamworkRespectRespondSmileHello,myname isGet toKnowMeIntroduceYourselfFamilyPillars ofExcellenceReduceWastePhoneEtiquetteAppearanceMakeeyecontactReduceSuffering

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for Help
  2. Eye Contact
  3. Thanks
  4. Patient Centered
  5. Dignity
  6. Ask for help
  7. Listen Actively
  8. Service
  9. Apologize
  10. Communication
  11. Offer Help
  12. Empathy
  13. Elevator Etiquette
  14. Pride
  15. Service Recovery
  16. Accept Responsibility
  17. Connect
  18. Cleveland Clinic
  19. UMMC
  20. Safe Environment
  21. Hear
  22. Relationships
  23. H.E.A.R.T
  24. Provide Praise
  25. Say hello
  26. Accountability
  27. Acknowledge
  28. Teamwork
  29. Respect
  30. Respond
  31. Smile
  32. Hello, my name is
  33. Get to Know Me
  34. Introduce Yourself
  35. Family
  36. Pillars of Excellence
  37. Reduce Waste
  38. Phone Etiquette
  39. Appearance
  40. Make eye contact
  41. Reduce Suffering