AcceptResponsibilityRelationshipsMakeeyecontactPillars ofExcellenceReduceWasteThanksRespondProvidePraiseGet toKnowMeListenActivelySayhelloEyeContactServiceAsk forhelpReduceSufferingCommunicationPridePhoneEtiquetteAppearanceFamilyOfferHelpDignityH.E.A.R.TSmileHearRespectTeamworkElevatorEtiquetteHello,myname isSafeEnvironmentClevelandClinicAccountabilityAcknowledgeAsk forHelpApologizeUMMCServiceRecoveryPatientCenteredConnectIntroduceYourselfEmpathyAcceptResponsibilityRelationshipsMakeeyecontactPillars ofExcellenceReduceWasteThanksRespondProvidePraiseGet toKnowMeListenActivelySayhelloEyeContactServiceAsk forhelpReduceSufferingCommunicationPridePhoneEtiquetteAppearanceFamilyOfferHelpDignityH.E.A.R.TSmileHearRespectTeamworkElevatorEtiquetteHello,myname isSafeEnvironmentClevelandClinicAccountabilityAcknowledgeAsk forHelpApologizeUMMCServiceRecoveryPatientCenteredConnectIntroduceYourselfEmpathy

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accept Responsibility
  2. Relationships
  3. Make eye contact
  4. Pillars of Excellence
  5. Reduce Waste
  6. Thanks
  7. Respond
  8. Provide Praise
  9. Get to Know Me
  10. Listen Actively
  11. Say hello
  12. Eye Contact
  13. Service
  14. Ask for help
  15. Reduce Suffering
  16. Communication
  17. Pride
  18. Phone Etiquette
  19. Appearance
  20. Family
  21. Offer Help
  22. Dignity
  23. H.E.A.R.T
  24. Smile
  25. Hear
  26. Respect
  27. Teamwork
  28. Elevator Etiquette
  29. Hello, my name is
  30. Safe Environment
  31. Cleveland Clinic
  32. Accountability
  33. Acknowledge
  34. Ask for Help
  35. Apologize
  36. UMMC
  37. Service Recovery
  38. Patient Centered
  39. Connect
  40. Introduce Yourself
  41. Empathy