FamilyReduceSufferingApologizeEyeContactPhoneEtiquetteReduceWastePatientCenteredEmpathyHello,myname isGet toKnowMeSmileAsk forhelpClevelandClinicCommunicationAppearanceServiceRelationshipsServiceRecoveryProvidePraiseIntroduceYourselfUMMCH.E.A.R.TTeamworkPillars ofExcellenceAccountabilityHearAcknowledgeSafeEnvironmentSayhelloPrideOfferHelpAsk forHelpAcceptResponsibilityRespondListenActivelyMakeeyecontactThanksElevatorEtiquetteRespectDignityConnectFamilyReduceSufferingApologizeEyeContactPhoneEtiquetteReduceWastePatientCenteredEmpathyHello,myname isGet toKnowMeSmileAsk forhelpClevelandClinicCommunicationAppearanceServiceRelationshipsServiceRecoveryProvidePraiseIntroduceYourselfUMMCH.E.A.R.TTeamworkPillars ofExcellenceAccountabilityHearAcknowledgeSafeEnvironmentSayhelloPrideOfferHelpAsk forHelpAcceptResponsibilityRespondListenActivelyMakeeyecontactThanksElevatorEtiquetteRespectDignityConnect

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
  1. Family
  2. Reduce Suffering
  3. Apologize
  4. Eye Contact
  5. Phone Etiquette
  6. Reduce Waste
  7. Patient Centered
  8. Empathy
  9. Hello, my name is
  10. Get to Know Me
  11. Smile
  12. Ask for help
  13. Cleveland Clinic
  14. Communication
  15. Appearance
  16. Service
  17. Relationships
  18. Service Recovery
  19. Provide Praise
  20. Introduce Yourself
  21. UMMC
  22. H.E.A.R.T
  23. Teamwork
  24. Pillars of Excellence
  25. Accountability
  26. Hear
  27. Acknowledge
  28. Safe Environment
  29. Say hello
  30. Pride
  31. Offer Help
  32. Ask for Help
  33. Accept Responsibility
  34. Respond
  35. Listen Actively
  36. Make eye contact
  37. Thanks
  38. Elevator Etiquette
  39. Respect
  40. Dignity
  41. Connect