SmileDignityAppearanceRelationshipsHello,myname isServiceRecoveryApologizeReduceSufferingPhoneEtiquetteIntroduceYourselfAsk forhelpH.E.A.R.TPatientCenteredGet toKnowMeConnectSayhelloEmpathyHearRespectAcknowledgeEyeContactListenActivelyTeamworkRespondMakeeyecontactAsk forHelpPrideAcceptResponsibilityElevatorEtiquetteUMMCThanksClevelandClinicAccountabilityFamilyProvidePraiseOfferHelpSafeEnvironmentCommunicationReduceWastePillars ofExcellenceServiceSmileDignityAppearanceRelationshipsHello,myname isServiceRecoveryApologizeReduceSufferingPhoneEtiquetteIntroduceYourselfAsk forhelpH.E.A.R.TPatientCenteredGet toKnowMeConnectSayhelloEmpathyHearRespectAcknowledgeEyeContactListenActivelyTeamworkRespondMakeeyecontactAsk forHelpPrideAcceptResponsibilityElevatorEtiquetteUMMCThanksClevelandClinicAccountabilityFamilyProvidePraiseOfferHelpSafeEnvironmentCommunicationReduceWastePillars ofExcellenceService

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile
  2. Dignity
  3. Appearance
  4. Relationships
  5. Hello, my name is
  6. Service Recovery
  7. Apologize
  8. Reduce Suffering
  9. Phone Etiquette
  10. Introduce Yourself
  11. Ask for help
  12. H.E.A.R.T
  13. Patient Centered
  14. Get to Know Me
  15. Connect
  16. Say hello
  17. Empathy
  18. Hear
  19. Respect
  20. Acknowledge
  21. Eye Contact
  22. Listen Actively
  23. Teamwork
  24. Respond
  25. Make eye contact
  26. Ask for Help
  27. Pride
  28. Accept Responsibility
  29. Elevator Etiquette
  30. UMMC
  31. Thanks
  32. Cleveland Clinic
  33. Accountability
  34. Family
  35. Provide Praise
  36. Offer Help
  37. Safe Environment
  38. Communication
  39. Reduce Waste
  40. Pillars of Excellence
  41. Service