ReduceWasteClevelandClinicRespondFamilyThanksCommunicationPhoneEtiquetteSmileRelationshipsHearSafeEnvironmentPillars ofExcellenceAsk forHelpAppearanceSayhelloApologizeIntroduceYourselfPrideElevatorEtiquetteServiceListenActivelyH.E.A.R.TServiceRecoveryDignityAsk forhelpMakeeyecontactAcceptResponsibilityUMMCAcknowledgeEmpathyAccountabilityGet toKnowMeRespectProvidePraiseTeamworkOfferHelpPatientCenteredHello,myname isEyeContactReduceSufferingConnectReduceWasteClevelandClinicRespondFamilyThanksCommunicationPhoneEtiquetteSmileRelationshipsHearSafeEnvironmentPillars ofExcellenceAsk forHelpAppearanceSayhelloApologizeIntroduceYourselfPrideElevatorEtiquetteServiceListenActivelyH.E.A.R.TServiceRecoveryDignityAsk forhelpMakeeyecontactAcceptResponsibilityUMMCAcknowledgeEmpathyAccountabilityGet toKnowMeRespectProvidePraiseTeamworkOfferHelpPatientCenteredHello,myname isEyeContactReduceSufferingConnect

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce Waste
  2. Cleveland Clinic
  3. Respond
  4. Family
  5. Thanks
  6. Communication
  7. Phone Etiquette
  8. Smile
  9. Relationships
  10. Hear
  11. Safe Environment
  12. Pillars of Excellence
  13. Ask for Help
  14. Appearance
  15. Say hello
  16. Apologize
  17. Introduce Yourself
  18. Pride
  19. Elevator Etiquette
  20. Service
  21. Listen Actively
  22. H.E.A.R.T
  23. Service Recovery
  24. Dignity
  25. Ask for help
  26. Make eye contact
  27. Accept Responsibility
  28. UMMC
  29. Acknowledge
  30. Empathy
  31. Accountability
  32. Get to Know Me
  33. Respect
  34. Provide Praise
  35. Teamwork
  36. Offer Help
  37. Patient Centered
  38. Hello, my name is
  39. Eye Contact
  40. Reduce Suffering
  41. Connect