SayhelloSmilePhoneEtiquetteOfferHelpAsk forHelpSafeEnvironmentConnectThanksPrideElevatorEtiquetteTeamworkH.E.A.R.TIntroduceYourselfServiceRecoveryServiceAppearanceGet toKnowMeRespectPillars ofExcellenceFamilyRespondAsk forhelpRelationshipsAcknowledgeHello,myname isListenActivelyEyeContactEmpathyHearCommunicationReduceSufferingPatientCenteredUMMCProvidePraiseDignityApologizeMakeeyecontactReduceWasteAccountabilityClevelandClinicAcceptResponsibilitySayhelloSmilePhoneEtiquetteOfferHelpAsk forHelpSafeEnvironmentConnectThanksPrideElevatorEtiquetteTeamworkH.E.A.R.TIntroduceYourselfServiceRecoveryServiceAppearanceGet toKnowMeRespectPillars ofExcellenceFamilyRespondAsk forhelpRelationshipsAcknowledgeHello,myname isListenActivelyEyeContactEmpathyHearCommunicationReduceSufferingPatientCenteredUMMCProvidePraiseDignityApologizeMakeeyecontactReduceWasteAccountabilityClevelandClinicAcceptResponsibility

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say hello
  2. Smile
  3. Phone Etiquette
  4. Offer Help
  5. Ask for Help
  6. Safe Environment
  7. Connect
  8. Thanks
  9. Pride
  10. Elevator Etiquette
  11. Teamwork
  12. H.E.A.R.T
  13. Introduce Yourself
  14. Service Recovery
  15. Service
  16. Appearance
  17. Get to Know Me
  18. Respect
  19. Pillars of Excellence
  20. Family
  21. Respond
  22. Ask for help
  23. Relationships
  24. Acknowledge
  25. Hello, my name is
  26. Listen Actively
  27. Eye Contact
  28. Empathy
  29. Hear
  30. Communication
  31. Reduce Suffering
  32. Patient Centered
  33. UMMC
  34. Provide Praise
  35. Dignity
  36. Apologize
  37. Make eye contact
  38. Reduce Waste
  39. Accountability
  40. Cleveland Clinic
  41. Accept Responsibility