SafeEnvironmentTeamworkAcknowledgePhoneEtiquettePillars ofExcellenceAsk forhelpPrideServiceRecoveryCommunicationReduceWasteAppearanceRespondFamilyUMMCRelationshipsHello,myname isConnectReduceSufferingDignitySmileMakeeyecontactPatientCenteredH.E.A.R.TEmpathyThanksGet toKnowMeRespectEyeContactAcceptResponsibilityServiceAccountabilityElevatorEtiquetteSayhelloOfferHelpIntroduceYourselfProvidePraiseListenActivelyApologizeClevelandClinicHearAsk forHelpSafeEnvironmentTeamworkAcknowledgePhoneEtiquettePillars ofExcellenceAsk forhelpPrideServiceRecoveryCommunicationReduceWasteAppearanceRespondFamilyUMMCRelationshipsHello,myname isConnectReduceSufferingDignitySmileMakeeyecontactPatientCenteredH.E.A.R.TEmpathyThanksGet toKnowMeRespectEyeContactAcceptResponsibilityServiceAccountabilityElevatorEtiquetteSayhelloOfferHelpIntroduceYourselfProvidePraiseListenActivelyApologizeClevelandClinicHearAsk forHelp

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Safe Environment
  2. Teamwork
  3. Acknowledge
  4. Phone Etiquette
  5. Pillars of Excellence
  6. Ask for help
  7. Pride
  8. Service Recovery
  9. Communication
  10. Reduce Waste
  11. Appearance
  12. Respond
  13. Family
  14. UMMC
  15. Relationships
  16. Hello, my name is
  17. Connect
  18. Reduce Suffering
  19. Dignity
  20. Smile
  21. Make eye contact
  22. Patient Centered
  23. H.E.A.R.T
  24. Empathy
  25. Thanks
  26. Get to Know Me
  27. Respect
  28. Eye Contact
  29. Accept Responsibility
  30. Service
  31. Accountability
  32. Elevator Etiquette
  33. Say hello
  34. Offer Help
  35. Introduce Yourself
  36. Provide Praise
  37. Listen Actively
  38. Apologize
  39. Cleveland Clinic
  40. Hear
  41. Ask for Help