ReduceSufferingEmpathyCommunicationIntroduceYourselfClevelandClinicHearAppearanceAcceptResponsibilityApologizeTeamworkServiceEyeContactHello,myname isReduceWasteServiceRecoverySmileSayhelloAsk forhelpRespondPatientCenteredPhoneEtiquetteSafeEnvironmentElevatorEtiquetteOfferHelpThanksProvidePraiseH.E.A.R.TUMMCListenActivelyRespectAccountabilityGet toKnowMeFamilyAsk forHelpAcknowledgeConnectPrideRelationshipsDignityMakeeyecontactPillars ofExcellenceReduceSufferingEmpathyCommunicationIntroduceYourselfClevelandClinicHearAppearanceAcceptResponsibilityApologizeTeamworkServiceEyeContactHello,myname isReduceWasteServiceRecoverySmileSayhelloAsk forhelpRespondPatientCenteredPhoneEtiquetteSafeEnvironmentElevatorEtiquetteOfferHelpThanksProvidePraiseH.E.A.R.TUMMCListenActivelyRespectAccountabilityGet toKnowMeFamilyAsk forHelpAcknowledgeConnectPrideRelationshipsDignityMakeeyecontactPillars ofExcellence

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce Suffering
  2. Empathy
  3. Communication
  4. Introduce Yourself
  5. Cleveland Clinic
  6. Hear
  7. Appearance
  8. Accept Responsibility
  9. Apologize
  10. Teamwork
  11. Service
  12. Eye Contact
  13. Hello, my name is
  14. Reduce Waste
  15. Service Recovery
  16. Smile
  17. Say hello
  18. Ask for help
  19. Respond
  20. Patient Centered
  21. Phone Etiquette
  22. Safe Environment
  23. Elevator Etiquette
  24. Offer Help
  25. Thanks
  26. Provide Praise
  27. H.E.A.R.T
  28. UMMC
  29. Listen Actively
  30. Respect
  31. Accountability
  32. Get to Know Me
  33. Family
  34. Ask for Help
  35. Acknowledge
  36. Connect
  37. Pride
  38. Relationships
  39. Dignity
  40. Make eye contact
  41. Pillars of Excellence