H.E.A.R.TRespectServiceRecoveryHearListenActivelyPillars ofExcellenceAsk forhelpFamilyPatientCenteredUMMCClevelandClinicEmpathyTeamworkServiceElevatorEtiquettePrideProvidePraiseGet toKnowMeDignityAsk forHelpSayhelloThanksApologizeHello,myname isH.E.A.R.TRespectServiceRecoveryHearListenActivelyPillars ofExcellenceAsk forhelpFamilyPatientCenteredUMMCClevelandClinicEmpathyTeamworkServiceElevatorEtiquettePrideProvidePraiseGet toKnowMeDignityAsk forHelpSayhelloThanksApologizeHello,myname is

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. H.E.A.R.T
  2. Respect
  3. Service Recovery
  4. Hear
  5. Listen Actively
  6. Pillars of Excellence
  7. Ask for help
  8. Family
  9. Patient Centered
  10. UMMC
  11. Cleveland Clinic
  12. Empathy
  13. Teamwork
  14. Service
  15. Elevator Etiquette
  16. Pride
  17. Provide Praise
  18. Get to Know Me
  19. Dignity
  20. Ask for Help
  21. Say hello
  22. Thanks
  23. Apologize
  24. Hello, my name is