ServiceRecoveryServiceFamilyElevatorEtiquettePatientCenteredGet toKnowMePillars ofExcellenceTeamworkEmpathyRespectHello,myname isAsk forHelpProvidePraiseThanksApologizeListenActivelyAsk forhelpClevelandClinicPrideDignitySayhelloUMMCH.E.A.R.THearServiceRecoveryServiceFamilyElevatorEtiquettePatientCenteredGet toKnowMePillars ofExcellenceTeamworkEmpathyRespectHello,myname isAsk forHelpProvidePraiseThanksApologizeListenActivelyAsk forhelpClevelandClinicPrideDignitySayhelloUMMCH.E.A.R.THear

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Recovery
  2. Service
  3. Family
  4. Elevator Etiquette
  5. Patient Centered
  6. Get to Know Me
  7. Pillars of Excellence
  8. Teamwork
  9. Empathy
  10. Respect
  11. Hello, my name is
  12. Ask for Help
  13. Provide Praise
  14. Thanks
  15. Apologize
  16. Listen Actively
  17. Ask for help
  18. Cleveland Clinic
  19. Pride
  20. Dignity
  21. Say hello
  22. UMMC
  23. H.E.A.R.T
  24. Hear