TeamworkHearHello,myname isServiceUMMCFamilyH.E.A.R.TAsk forHelpPrideServiceRecoveryGet toKnowMeApologizePatientCenteredElevatorEtiquetteRespectThanksClevelandClinicSayhelloListenActivelyEmpathyPillars ofExcellenceAsk forhelpDignityProvidePraiseTeamworkHearHello,myname isServiceUMMCFamilyH.E.A.R.TAsk forHelpPrideServiceRecoveryGet toKnowMeApologizePatientCenteredElevatorEtiquetteRespectThanksClevelandClinicSayhelloListenActivelyEmpathyPillars ofExcellenceAsk forhelpDignityProvidePraise

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teamwork
  2. Hear
  3. Hello, my name is
  4. Service
  5. UMMC
  6. Family
  7. H.E.A.R.T
  8. Ask for Help
  9. Pride
  10. Service Recovery
  11. Get to Know Me
  12. Apologize
  13. Patient Centered
  14. Elevator Etiquette
  15. Respect
  16. Thanks
  17. Cleveland Clinic
  18. Say hello
  19. Listen Actively
  20. Empathy
  21. Pillars of Excellence
  22. Ask for help
  23. Dignity
  24. Provide Praise