H.E.A.R.TFamilyElevatorEtiquettePillars ofExcellenceAsk forhelpRespectServiceRecoveryClevelandClinicListenActivelyTeamworkProvidePraiseThanksServiceAsk forHelpPrideGet toKnowMeHearEmpathyDignityApologizeUMMCSayhelloHello,myname isPatientCenteredH.E.A.R.TFamilyElevatorEtiquettePillars ofExcellenceAsk forhelpRespectServiceRecoveryClevelandClinicListenActivelyTeamworkProvidePraiseThanksServiceAsk forHelpPrideGet toKnowMeHearEmpathyDignityApologizeUMMCSayhelloHello,myname isPatientCentered

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. H.E.A.R.T
  2. Family
  3. Elevator Etiquette
  4. Pillars of Excellence
  5. Ask for help
  6. Respect
  7. Service Recovery
  8. Cleveland Clinic
  9. Listen Actively
  10. Teamwork
  11. Provide Praise
  12. Thanks
  13. Service
  14. Ask for Help
  15. Pride
  16. Get to Know Me
  17. Hear
  18. Empathy
  19. Dignity
  20. Apologize
  21. UMMC
  22. Say hello
  23. Hello, my name is
  24. Patient Centered