GoodFantasticDefinitelyIunderstandyourconcern.FriendlyI will behappyto _.Takeownershipto resolveissues.AbsolutelyQualityCustomerServiceThankyouHow canI helpyou ?CustomerCareDefinitelyAbsolutely7 minutesor lessAHTFantasticUnderstandBuildrapportMypleasureExcellentCertainlyProvideaccurateinformation.TerrificCould Iplease_?EmpathizeEffectivelisteningGladlyRecommendAssureCMagicofServiceGreatGreatSurelyGoodFantasticDefinitelyIunderstandyourconcern.FriendlyI will behappyto _.Takeownershipto resolveissues.AbsolutelyQualityCustomerServiceThankyouHow canI helpyou ?CustomerCareDefinitelyAbsolutely7 minutesor lessAHTFantasticUnderstandBuildrapportMypleasureExcellentCertainlyProvideaccurateinformation.TerrificCould Iplease_?EmpathizeEffectivelisteningGladlyRecommendAssureCMagicofServiceGreatGreatSurely

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good
  2. Fantastic
  3. Definitely
  4. I understand your concern.
  5. Friendly
  6. I will be happy to _.
  7. Take ownership to resolve issues.
  8. Absolutely
  9. Quality
  10. Customer Service
  11. Thank you
  12. How can I help you ?
  13. Customer Care
  14. Definitely
  15. Absolutely
  16. 7 minutes or less AHT
  17. Fantastic
  18. Understand
  19. Build rapport
  20. My pleasure
  21. Excellent
  22. Certainly
  23. Provide accurate information.
  24. Terrific
  25. Could I please _?
  26. Empathize
  27. Effective listening
  28. Gladly
  29. Recommend
  30. Assure
  31. C
  32. Magic of Service
  33. Great
  34. Great
  35. Surely