Excellent How can I help you ? Effective listening Definitely Take ownership to resolve issues. Customer Care Provide accurate information. Assure Could I please _? Fantastic Understand Empathize Build rapport Customer Service Gladly 7 minutes or less AHT I understand your concern. Terrific Great Thank you C Good I will be happy to _. Absolutely Friendly Surely Fantastic Absolutely Magic of Service Recommend My pleasure Great Certainly Quality Definitely Excellent How can I help you ? Effective listening Definitely Take ownership to resolve issues. Customer Care Provide accurate information. Assure Could I please _? Fantastic Understand Empathize Build rapport Customer Service Gladly 7 minutes or less AHT I understand your concern. Terrific Great Thank you C Good I will be happy to _. Absolutely Friendly Surely Fantastic Absolutely Magic of Service Recommend My pleasure Great Certainly Quality Definitely
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Excellent
How can I help you ?
Effective listening
Definitely
Take ownership to resolve issues.
Customer Care
Provide accurate information.
Assure
Could I please _?
Fantastic
Understand
Empathize
Build rapport
Customer Service
Gladly
7 minutes or less AHT
I understand your concern.
Terrific
Great
Thank you
C
Good
I will be happy to _.
Absolutely
Friendly
Surely
Fantastic
Absolutely
Magic of Service
Recommend
My pleasure
Great
Certainly
Quality
Definitely