Understand Quality Thank you 7 minutes or less AHT How can I help you ? Fantastic Definitely Magic of Service Fantastic Effective listening Friendly Good Gladly Customer Service Absolutely Definitely Terrific Excellent Build rapport C Customer Care Take ownership to resolve issues. Empathize Assure Absolutely Provide accurate information. I will be happy to _. Surely My pleasure Could I please _? Recommend Certainly I understand your concern. Great Great Understand Quality Thank you 7 minutes or less AHT How can I help you ? Fantastic Definitely Magic of Service Fantastic Effective listening Friendly Good Gladly Customer Service Absolutely Definitely Terrific Excellent Build rapport C Customer Care Take ownership to resolve issues. Empathize Assure Absolutely Provide accurate information. I will be happy to _. Surely My pleasure Could I please _? Recommend Certainly I understand your concern. Great Great
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Understand
Quality
Thank you
7 minutes or less AHT
How can I help you ?
Fantastic
Definitely
Magic of Service
Fantastic
Effective listening
Friendly
Good
Gladly
Customer Service
Absolutely
Definitely
Terrific
Excellent
Build rapport
C
Customer Care
Take ownership to resolve issues.
Empathize
Assure
Absolutely
Provide accurate information.
I will be happy to _.
Surely
My pleasure
Could I please _?
Recommend
Certainly
I understand your concern.
Great
Great