BuildrapportHow canI helpyou ?MagicofServiceEffectivelisteningMypleasureGreat7 minutesor lessAHTAbsolutelyGladlyIunderstandyourconcern.CustomerServiceQualityTerrificCould Iplease_?UnderstandGoodCRecommendGreatThankyouTakeownershipto resolveissues.SurelyFantasticProvideaccurateinformation.FantasticEmpathizeAssureI will behappyto _.DefinitelyCustomerCareDefinitelyFriendlyCertainlyExcellentAbsolutelyBuildrapportHow canI helpyou ?MagicofServiceEffectivelisteningMypleasureGreat7 minutesor lessAHTAbsolutelyGladlyIunderstandyourconcern.CustomerServiceQualityTerrificCould Iplease_?UnderstandGoodCRecommendGreatThankyouTakeownershipto resolveissues.SurelyFantasticProvideaccurateinformation.FantasticEmpathizeAssureI will behappyto _.DefinitelyCustomerCareDefinitelyFriendlyCertainlyExcellentAbsolutely

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport
  2. How can I help you ?
  3. Magic of Service
  4. Effective listening
  5. My pleasure
  6. Great
  7. 7 minutes or less AHT
  8. Absolutely
  9. Gladly
  10. I understand your concern.
  11. Customer Service
  12. Quality
  13. Terrific
  14. Could I please _?
  15. Understand
  16. Good
  17. C
  18. Recommend
  19. Great
  20. Thank you
  21. Take ownership to resolve issues.
  22. Surely
  23. Fantastic
  24. Provide accurate information.
  25. Fantastic
  26. Empathize
  27. Assure
  28. I will be happy to _.
  29. Definitely
  30. Customer Care
  31. Definitely
  32. Friendly
  33. Certainly
  34. Excellent
  35. Absolutely