I understand your concern. Understand Gladly Definitely Recommend Terrific Surely Take ownership to resolve issues. Provide accurate information. Great Definitely C My pleasure Could I please _? Thank you How can I help you ? Good Fantastic Customer Care Quality Build rapport 7 minutes or less AHT I will be happy to _. Empathize Absolutely Fantastic Magic of Service Excellent Effective listening Assure Certainly Customer Service Absolutely Friendly Great I understand your concern. Understand Gladly Definitely Recommend Terrific Surely Take ownership to resolve issues. Provide accurate information. Great Definitely C My pleasure Could I please _? Thank you How can I help you ? Good Fantastic Customer Care Quality Build rapport 7 minutes or less AHT I will be happy to _. Empathize Absolutely Fantastic Magic of Service Excellent Effective listening Assure Certainly Customer Service Absolutely Friendly Great
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I understand your concern.
Understand
Gladly
Definitely
Recommend
Terrific
Surely
Take ownership to resolve issues.
Provide accurate information.
Great
Definitely
C
My pleasure
Could I please _?
Thank you
How can I help you ?
Good
Fantastic
Customer Care
Quality
Build rapport
7 minutes or less AHT
I will be happy to _.
Empathize
Absolutely
Fantastic
Magic of Service
Excellent
Effective listening
Assure
Certainly
Customer Service
Absolutely
Friendly
Great