Empathize Customer Care I will be happy to _. Customer Service Certainly Friendly Excellent Could I please _? Great Surely Definitely 7 minutes or less AHT Assure Fantastic Effective listening C Gladly Definitely Understand My pleasure Good Recommend Provide accurate information. Quality How can I help you ? Magic of Service Take ownership to resolve issues. Absolutely I understand your concern. Absolutely Fantastic Terrific Thank you Build rapport Great Empathize Customer Care I will be happy to _. Customer Service Certainly Friendly Excellent Could I please _? Great Surely Definitely 7 minutes or less AHT Assure Fantastic Effective listening C Gladly Definitely Understand My pleasure Good Recommend Provide accurate information. Quality How can I help you ? Magic of Service Take ownership to resolve issues. Absolutely I understand your concern. Absolutely Fantastic Terrific Thank you Build rapport Great
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathize
Customer Care
I will be happy to _.
Customer Service
Certainly
Friendly
Excellent
Could I please _?
Great
Surely
Definitely
7 minutes or less AHT
Assure
Fantastic
Effective listening
C
Gladly
Definitely
Understand
My pleasure
Good
Recommend
Provide accurate information.
Quality
How can I help you ?
Magic of Service
Take ownership to resolve issues.
Absolutely
I understand your concern.
Absolutely
Fantastic
Terrific
Thank you
Build rapport
Great