CertainlyGladlyEmpathizeAssureAddressthecustomerby nameTerrificFriendlyThinkoutsidethe boxDefinitelyThankyou,Mr. __.FantasticIunderstandyourconcern.GreatserviceAvoidsayingNoTakeownershipEnergeticvoicetoneCould Iplease_?I will behappyto _.We valueyourfeedback.QualityCallExcellentFocus7 minutesor lessAHTI will behappyto _.AbsolutelyMypleasureWOWthecustomerPerfectPatienceThankyouSurelyGo theextramileA politegreetingDefinitelyHow canI helpyou ?EffectivelisteningskillsAdhereto yourscheduleBuildrapportAbsolutelyCertainlyGladlyEmpathizeAssureAddressthecustomerby nameTerrificFriendlyThinkoutsidethe boxDefinitelyThankyou,Mr. __.FantasticIunderstandyourconcern.GreatserviceAvoidsayingNoTakeownershipEnergeticvoicetoneCould Iplease_?I will behappyto _.We valueyourfeedback.QualityCallExcellentFocus7 minutesor lessAHTI will behappyto _.AbsolutelyMypleasureWOWthecustomerPerfectPatienceThankyouSurelyGo theextramileA politegreetingDefinitelyHow canI helpyou ?EffectivelisteningskillsAdhereto yourscheduleBuildrapportAbsolutely

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Certainly
  2. Gladly
  3. Empathize
  4. Assure
  5. Address the customer by name
  6. Terrific
  7. Friendly
  8. Think outside the box
  9. Definitely
  10. Thank you, Mr. __.
  11. Fantastic
  12. I understand your concern.
  13. Great service
  14. Avoid saying No
  15. Take ownership
  16. Energetic voice tone
  17. Could I please _?
  18. I will be happy to _.
  19. We value your feedback.
  20. Quality Call
  21. Excellent
  22. Focus
  23. 7 minutes or less AHT
  24. I will be happy to _.
  25. Absolutely
  26. My pleasure
  27. WOW the customer
  28. Perfect
  29. Patience
  30. Thank you
  31. Surely
  32. Go the extra mile
  33. A polite greeting
  34. Definitely
  35. How can I help you ?
  36. Effective listening skills
  37. Adhere to your schedule
  38. Build rapport
  39. Absolutely