BuildrapportAbsolutelyFantasticAvoidsayingNoTakeownershipThinkoutsidethe boxI will behappyto _.ExcellentWe valueyourfeedback.Adhereto yourscheduleFocusTerrificAssurePatienceEnergeticvoicetoneFriendlyGo theextramileWOWthecustomerDefinitelyIunderstandyourconcern.SurelyDefinitelyAddressthecustomerby nameAbsolutelyQualityCallThankyou,Mr. __.ThankyouI will behappyto _.EffectivelisteningskillsA politegreetingPerfectCould Iplease_?How canI helpyou ?Greatservice7 minutesor lessAHTMypleasureGladlyEmpathizeCertainlyBuildrapportAbsolutelyFantasticAvoidsayingNoTakeownershipThinkoutsidethe boxI will behappyto _.ExcellentWe valueyourfeedback.Adhereto yourscheduleFocusTerrificAssurePatienceEnergeticvoicetoneFriendlyGo theextramileWOWthecustomerDefinitelyIunderstandyourconcern.SurelyDefinitelyAddressthecustomerby nameAbsolutelyQualityCallThankyou,Mr. __.ThankyouI will behappyto _.EffectivelisteningskillsA politegreetingPerfectCould Iplease_?How canI helpyou ?Greatservice7 minutesor lessAHTMypleasureGladlyEmpathizeCertainly

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport
  2. Absolutely
  3. Fantastic
  4. Avoid saying No
  5. Take ownership
  6. Think outside the box
  7. I will be happy to _.
  8. Excellent
  9. We value your feedback.
  10. Adhere to your schedule
  11. Focus
  12. Terrific
  13. Assure
  14. Patience
  15. Energetic voice tone
  16. Friendly
  17. Go the extra mile
  18. WOW the customer
  19. Definitely
  20. I understand your concern.
  21. Surely
  22. Definitely
  23. Address the customer by name
  24. Absolutely
  25. Quality Call
  26. Thank you, Mr. __.
  27. Thank you
  28. I will be happy to _.
  29. Effective listening skills
  30. A polite greeting
  31. Perfect
  32. Could I please _?
  33. How can I help you ?
  34. Great service
  35. 7 minutes or less AHT
  36. My pleasure
  37. Gladly
  38. Empathize
  39. Certainly