Thinkoutsidethe boxAddressthecustomerby nameMypleasureCould Iplease_?EffectivelisteningskillsA politegreetingTakeownershipFriendlyTerrificAdhereto yourscheduleAbsolutelyWe valueyourfeedback.PerfectDefinitelyAvoidsayingNoAssureWOWthecustomer7 minutesor lessAHTI will behappyto _.ThankyouThankyou,Mr. __.Go theextramileAbsolutelyI will behappyto _.ExcellentIunderstandyourconcern.FocusHow canI helpyou ?GladlyEnergeticvoicetonePatienceGreatserviceCertainlyDefinitelyQualityCallEmpathizeBuildrapportSurelyFantasticThinkoutsidethe boxAddressthecustomerby nameMypleasureCould Iplease_?EffectivelisteningskillsA politegreetingTakeownershipFriendlyTerrificAdhereto yourscheduleAbsolutelyWe valueyourfeedback.PerfectDefinitelyAvoidsayingNoAssureWOWthecustomer7 minutesor lessAHTI will behappyto _.ThankyouThankyou,Mr. __.Go theextramileAbsolutelyI will behappyto _.ExcellentIunderstandyourconcern.FocusHow canI helpyou ?GladlyEnergeticvoicetonePatienceGreatserviceCertainlyDefinitelyQualityCallEmpathizeBuildrapportSurelyFantastic

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Think outside the box
  2. Address the customer by name
  3. My pleasure
  4. Could I please _?
  5. Effective listening skills
  6. A polite greeting
  7. Take ownership
  8. Friendly
  9. Terrific
  10. Adhere to your schedule
  11. Absolutely
  12. We value your feedback.
  13. Perfect
  14. Definitely
  15. Avoid saying No
  16. Assure
  17. WOW the customer
  18. 7 minutes or less AHT
  19. I will be happy to _.
  20. Thank you
  21. Thank you, Mr. __.
  22. Go the extra mile
  23. Absolutely
  24. I will be happy to _.
  25. Excellent
  26. I understand your concern.
  27. Focus
  28. How can I help you ?
  29. Gladly
  30. Energetic voice tone
  31. Patience
  32. Great service
  33. Certainly
  34. Definitely
  35. Quality Call
  36. Empathize
  37. Build rapport
  38. Surely
  39. Fantastic