Thinkoutsidethe boxWOWthecustomerAdhereto yourscheduleFocusCertainlyAbsolutelyDefinitelyDefinitelyThankyouA politegreetingTakeownershipHow canI helpyou ?ExcellentI will behappyto _.Go theextramileFantasticAddressthecustomerby nameEnergeticvoicetoneFriendlyEmpathizeI will behappyto _.QualityCallIunderstandyourconcern.BuildrapportMypleasureTerrificEffectivelisteningskillsCould Iplease_?PatiencePerfectAbsolutelySurelyAvoidsayingNo7 minutesor lessAHTWe valueyourfeedback.AssureGladlyThankyou,Mr. __.GreatserviceThinkoutsidethe boxWOWthecustomerAdhereto yourscheduleFocusCertainlyAbsolutelyDefinitelyDefinitelyThankyouA politegreetingTakeownershipHow canI helpyou ?ExcellentI will behappyto _.Go theextramileFantasticAddressthecustomerby nameEnergeticvoicetoneFriendlyEmpathizeI will behappyto _.QualityCallIunderstandyourconcern.BuildrapportMypleasureTerrificEffectivelisteningskillsCould Iplease_?PatiencePerfectAbsolutelySurelyAvoidsayingNo7 minutesor lessAHTWe valueyourfeedback.AssureGladlyThankyou,Mr. __.Greatservice

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Think outside the box
  2. WOW the customer
  3. Adhere to your schedule
  4. Focus
  5. Certainly
  6. Absolutely
  7. Definitely
  8. Definitely
  9. Thank you
  10. A polite greeting
  11. Take ownership
  12. How can I help you ?
  13. Excellent
  14. I will be happy to _.
  15. Go the extra mile
  16. Fantastic
  17. Address the customer by name
  18. Energetic voice tone
  19. Friendly
  20. Empathize
  21. I will be happy to _.
  22. Quality Call
  23. I understand your concern.
  24. Build rapport
  25. My pleasure
  26. Terrific
  27. Effective listening skills
  28. Could I please _?
  29. Patience
  30. Perfect
  31. Absolutely
  32. Surely
  33. Avoid saying No
  34. 7 minutes or less AHT
  35. We value your feedback.
  36. Assure
  37. Gladly
  38. Thank you, Mr. __.
  39. Great service