BuildrapportDefinitelyWOWthecustomerPatienceCertainlyEffectivelisteningskillsAvoidsayingNo7 minutesor lessAHTA politegreetingPerfectEnergeticvoicetoneAssureGladlyExcellentCould Iplease_?SurelyIunderstandyourconcern.TakeownershipThinkoutsidethe boxAbsolutelyThankyou,Mr. __.Adhereto yourscheduleAddressthecustomerby nameHow canI helpyou ?FocusQualityCallDefinitelyFantasticI will behappyto _.I will behappyto _.ThankyouAbsolutelyGreatserviceMypleasureEmpathizeGo theextramileWe valueyourfeedback.FriendlyTerrificBuildrapportDefinitelyWOWthecustomerPatienceCertainlyEffectivelisteningskillsAvoidsayingNo7 minutesor lessAHTA politegreetingPerfectEnergeticvoicetoneAssureGladlyExcellentCould Iplease_?SurelyIunderstandyourconcern.TakeownershipThinkoutsidethe boxAbsolutelyThankyou,Mr. __.Adhereto yourscheduleAddressthecustomerby nameHow canI helpyou ?FocusQualityCallDefinitelyFantasticI will behappyto _.I will behappyto _.ThankyouAbsolutelyGreatserviceMypleasureEmpathizeGo theextramileWe valueyourfeedback.FriendlyTerrific

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build rapport
  2. Definitely
  3. WOW the customer
  4. Patience
  5. Certainly
  6. Effective listening skills
  7. Avoid saying No
  8. 7 minutes or less AHT
  9. A polite greeting
  10. Perfect
  11. Energetic voice tone
  12. Assure
  13. Gladly
  14. Excellent
  15. Could I please _?
  16. Surely
  17. I understand your concern.
  18. Take ownership
  19. Think outside the box
  20. Absolutely
  21. Thank you, Mr. __.
  22. Adhere to your schedule
  23. Address the customer by name
  24. How can I help you ?
  25. Focus
  26. Quality Call
  27. Definitely
  28. Fantastic
  29. I will be happy to _.
  30. I will be happy to _.
  31. Thank you
  32. Absolutely
  33. Great service
  34. My pleasure
  35. Empathize
  36. Go the extra mile
  37. We value your feedback.
  38. Friendly
  39. Terrific