I will behappyto _.GladlyTakeownershipA politegreetingTerrificThankyouAssureI will behappyto _.FocusBuildrapportThankyou,Mr. __.Go theextramileEnergeticvoicetoneWe valueyourfeedback.QualityCallMypleasureWOWthecustomerHow canI helpyou ?Iunderstandyourconcern.Could Iplease_?ExcellentAddressthecustomerby nameDefinitelyAdhereto yourscheduleEffectivelisteningskillsAbsolutelyFriendlyAbsolutelyPatienceDefinitely7 minutesor lessAHTPerfectEmpathizeCertainlySurelyFantasticAvoidsayingNoGreatserviceThinkoutsidethe boxI will behappyto _.GladlyTakeownershipA politegreetingTerrificThankyouAssureI will behappyto _.FocusBuildrapportThankyou,Mr. __.Go theextramileEnergeticvoicetoneWe valueyourfeedback.QualityCallMypleasureWOWthecustomerHow canI helpyou ?Iunderstandyourconcern.Could Iplease_?ExcellentAddressthecustomerby nameDefinitelyAdhereto yourscheduleEffectivelisteningskillsAbsolutelyFriendlyAbsolutelyPatienceDefinitely7 minutesor lessAHTPerfectEmpathizeCertainlySurelyFantasticAvoidsayingNoGreatserviceThinkoutsidethe box

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will be happy to _.
  2. Gladly
  3. Take ownership
  4. A polite greeting
  5. Terrific
  6. Thank you
  7. Assure
  8. I will be happy to _.
  9. Focus
  10. Build rapport
  11. Thank you, Mr. __.
  12. Go the extra mile
  13. Energetic voice tone
  14. We value your feedback.
  15. Quality Call
  16. My pleasure
  17. WOW the customer
  18. How can I help you ?
  19. I understand your concern.
  20. Could I please _?
  21. Excellent
  22. Address the customer by name
  23. Definitely
  24. Adhere to your schedule
  25. Effective listening skills
  26. Absolutely
  27. Friendly
  28. Absolutely
  29. Patience
  30. Definitely
  31. 7 minutes or less AHT
  32. Perfect
  33. Empathize
  34. Certainly
  35. Surely
  36. Fantastic
  37. Avoid saying No
  38. Great service
  39. Think outside the box