EffectivelisteningskillsAssureI will behappyto _.SurelyFriendlyTakeownershipWe valueyourfeedback.Adhereto yourscheduleHow canI helpyou ?MypleasureAddressthecustomerby nameFantasticA politegreetingPerfectTerrificWOWthecustomerCould Iplease_?ExcellentGreatservicePatienceThankyouDefinitelyGo theextramileDefinitelyCertainlyIunderstandyourconcern.GladlyQualityCallAvoidsayingNoEnergeticvoicetoneFocusThankyou,Mr. __.Buildrapport7 minutesor lessAHTAbsolutelyThinkoutsidethe boxEmpathizeAbsolutelyI will behappyto _.EffectivelisteningskillsAssureI will behappyto _.SurelyFriendlyTakeownershipWe valueyourfeedback.Adhereto yourscheduleHow canI helpyou ?MypleasureAddressthecustomerby nameFantasticA politegreetingPerfectTerrificWOWthecustomerCould Iplease_?ExcellentGreatservicePatienceThankyouDefinitelyGo theextramileDefinitelyCertainlyIunderstandyourconcern.GladlyQualityCallAvoidsayingNoEnergeticvoicetoneFocusThankyou,Mr. __.Buildrapport7 minutesor lessAHTAbsolutelyThinkoutsidethe boxEmpathizeAbsolutelyI will behappyto _.

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effective listening skills
  2. Assure
  3. I will be happy to _.
  4. Surely
  5. Friendly
  6. Take ownership
  7. We value your feedback.
  8. Adhere to your schedule
  9. How can I help you ?
  10. My pleasure
  11. Address the customer by name
  12. Fantastic
  13. A polite greeting
  14. Perfect
  15. Terrific
  16. WOW the customer
  17. Could I please _?
  18. Excellent
  19. Great service
  20. Patience
  21. Thank you
  22. Definitely
  23. Go the extra mile
  24. Definitely
  25. Certainly
  26. I understand your concern.
  27. Gladly
  28. Quality Call
  29. Avoid saying No
  30. Energetic voice tone
  31. Focus
  32. Thank you, Mr. __.
  33. Build rapport
  34. 7 minutes or less AHT
  35. Absolutely
  36. Think outside the box
  37. Empathize
  38. Absolutely
  39. I will be happy to _.