GladlyHow canI helpyou ?ThankyouThankyou,Mr. __.Adhereto yourscheduleAddressthecustomerby nameAbsolutelyEffectivelisteningskillsI will behappyto _.Could Iplease_?FriendlyWOWthecustomerQualityCallMypleasureAssure7 minutesor lessAHTWe valueyourfeedback.AvoidsayingNoDefinitelyGreatserviceExcellentA politegreetingIunderstandyourconcern.FantasticGo theextramilePerfectEmpathizeEnergeticvoicetoneTakeownershipBuildrapportSurelyI will behappyto _.CertainlyThinkoutsidethe boxPatienceTerrificFocusDefinitelyAbsolutelyGladlyHow canI helpyou ?ThankyouThankyou,Mr. __.Adhereto yourscheduleAddressthecustomerby nameAbsolutelyEffectivelisteningskillsI will behappyto _.Could Iplease_?FriendlyWOWthecustomerQualityCallMypleasureAssure7 minutesor lessAHTWe valueyourfeedback.AvoidsayingNoDefinitelyGreatserviceExcellentA politegreetingIunderstandyourconcern.FantasticGo theextramilePerfectEmpathizeEnergeticvoicetoneTakeownershipBuildrapportSurelyI will behappyto _.CertainlyThinkoutsidethe boxPatienceTerrificFocusDefinitelyAbsolutely

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gladly
  2. How can I help you ?
  3. Thank you
  4. Thank you, Mr. __.
  5. Adhere to your schedule
  6. Address the customer by name
  7. Absolutely
  8. Effective listening skills
  9. I will be happy to _.
  10. Could I please _?
  11. Friendly
  12. WOW the customer
  13. Quality Call
  14. My pleasure
  15. Assure
  16. 7 minutes or less AHT
  17. We value your feedback.
  18. Avoid saying No
  19. Definitely
  20. Great service
  21. Excellent
  22. A polite greeting
  23. I understand your concern.
  24. Fantastic
  25. Go the extra mile
  26. Perfect
  27. Empathize
  28. Energetic voice tone
  29. Take ownership
  30. Build rapport
  31. Surely
  32. I will be happy to _.
  33. Certainly
  34. Think outside the box
  35. Patience
  36. Terrific
  37. Focus
  38. Definitely
  39. Absolutely