ClaimsICD-10TriageSpeechTherapyApprovalClinicalInformationSABAInjectionsAetnaICRCommercialACWBBIOccupationalTherapyAbsolutelyAvayaRe-ReviewHubDefinitelyPSLSERPUnderstandComplianceIVRGreatLeadEmailSurelyImplementationPSAIDoDTerrificBTTCustomerServiceHotShotCultureNPICardiologyPSAIIRadMDPCRCaseWorkerMemberMCCAZFantasticQualityBenefitsNotificationsPharmacyOON/OOAProviderAHTMSKOrderingPhysicianExchangeReconClinicalRewiewMDDenialCOGHealthPlanTransferRe-OpenMagicofServiceMDApprovedGladlyAUXPhysicalTherapyCenteneICRApprovedEnrollmentMagic ofEmpathyCustomerServiceP2PDropShipHIPAADenialApprovedAppealsCoordinatorTINRadiologyNIAssistCustomerCareBackofficeFaxCVRCertainlySurgeryCPTDelayClaimsICD-10TriageSpeechTherapyApprovalClinicalInformationSABAInjectionsAetnaICRCommercialACWBBIOccupationalTherapyAbsolutelyAvayaRe-ReviewHubDefinitelyPSLSERPUnderstandComplianceIVRGreatLeadEmailSurelyImplementationPSAIDoDTerrificBTTCustomerServiceHotShotCultureNPICardiologyPSAIIRadMDPCRCaseWorkerMemberMCCAZFantasticQualityBenefitsNotificationsPharmacyOON/OOAProviderAHTMSKOrderingPhysicianExchangeReconClinicalRewiewMDDenialCOGHealthPlanTransferRe-OpenMagicofServiceMDApprovedGladlyAUXPhysicalTherapyCenteneICRApprovedEnrollmentMagic ofEmpathyCustomerServiceP2PDropShipHIPAADenialApprovedAppealsCoordinatorTINRadiologyNIAssistCustomerCareBackofficeFaxCVRCertainlySurgeryCPTDelay

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claims
  2. ICD-10
  3. Triage
  4. Speech Therapy
  5. Approval
  6. Clinical Information
  7. SABA
  8. Injections
  9. Aetna
  10. ICR
  11. Commercial
  12. ACW
  13. BBI
  14. Occupational Therapy
  15. Absolutely
  16. Avaya
  17. Re-Review
  18. Hub
  19. Definitely
  20. PSL
  21. SERP
  22. Understand
  23. Compliance
  24. IVR
  25. Great
  26. Lead
  27. Email
  28. Surely
  29. Implementation
  30. PSA I
  31. DoD
  32. Terrific
  33. BTT
  34. Customer Service
  35. HotShot
  36. Culture
  37. NPI
  38. Cardiology
  39. PSA II
  40. RadMD
  41. PCR
  42. Case Worker
  43. Member
  44. MCCAZ
  45. Fantastic
  46. Quality
  47. Benefits
  48. Notifications
  49. Pharmacy
  50. OON/OOA
  51. Provider
  52. AHT
  53. MSK
  54. Ordering Physician
  55. Exchange
  56. Recon
  57. Clinical Rewiew
  58. MD Denial
  59. COG
  60. Health Plan
  61. Transfer
  62. Re-Open
  63. Magic of Service
  64. MD Approved
  65. Gladly
  66. AUX
  67. Physical Therapy
  68. Centene
  69. ICR Approved
  70. Enrollment
  71. Magic of Empathy
  72. Customer Service
  73. P2P
  74. DropShip
  75. HIPAA
  76. Denial
  77. Approved
  78. Appeals Coordinator
  79. TIN
  80. Radiology
  81. NIAssist
  82. Customer Care
  83. Backoffice
  84. Fax
  85. CVR
  86. Certainly
  87. Surgery
  88. CPT
  89. Delay