ICD-10CommercialDefinitelyMSKAppealsCoordinatorMemberClaimsCustomerServiceTriageAvayaCultureCertainlyClinicalInformationTransferCaseWorkerQualityCVRSpeechTherapyHealthPlanBTTMDApprovedComplianceOccupationalTherapyTINCPTPhysicalTherapyP2PIVRAHTOrderingPhysicianBackofficeNPIBenefitsCOGReconNIAssistSERPSurgeryPSAIICRApprovedClinicalRewiewLeadACWAUXApprovedFaxSurelyPharmacyCustomerServiceDelayMCCAZAbsolutelyOON/OOAPSAIICustomerCareProviderNotificationsFantasticEnrollmentDropShipSABAEmailMDDenialHIPAAGreatDoDCenteneHotShotImplementationRe-OpenRe-ReviewExchangePCRRadiologyBBIInjectionsGladlyICRTerrificPSLUnderstandMagic ofEmpathyRadMDHubAetnaDenialCardiologyApprovalMagicofServiceICD-10CommercialDefinitelyMSKAppealsCoordinatorMemberClaimsCustomerServiceTriageAvayaCultureCertainlyClinicalInformationTransferCaseWorkerQualityCVRSpeechTherapyHealthPlanBTTMDApprovedComplianceOccupationalTherapyTINCPTPhysicalTherapyP2PIVRAHTOrderingPhysicianBackofficeNPIBenefitsCOGReconNIAssistSERPSurgeryPSAIICRApprovedClinicalRewiewLeadACWAUXApprovedFaxSurelyPharmacyCustomerServiceDelayMCCAZAbsolutelyOON/OOAPSAIICustomerCareProviderNotificationsFantasticEnrollmentDropShipSABAEmailMDDenialHIPAAGreatDoDCenteneHotShotImplementationRe-OpenRe-ReviewExchangePCRRadiologyBBIInjectionsGladlyICRTerrificPSLUnderstandMagic ofEmpathyRadMDHubAetnaDenialCardiologyApprovalMagicofService

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ICD-10
  2. Commercial
  3. Definitely
  4. MSK
  5. Appeals Coordinator
  6. Member
  7. Claims
  8. Customer Service
  9. Triage
  10. Avaya
  11. Culture
  12. Certainly
  13. Clinical Information
  14. Transfer
  15. Case Worker
  16. Quality
  17. CVR
  18. Speech Therapy
  19. Health Plan
  20. BTT
  21. MD Approved
  22. Compliance
  23. Occupational Therapy
  24. TIN
  25. CPT
  26. Physical Therapy
  27. P2P
  28. IVR
  29. AHT
  30. Ordering Physician
  31. Backoffice
  32. NPI
  33. Benefits
  34. COG
  35. Recon
  36. NIAssist
  37. SERP
  38. Surgery
  39. PSA I
  40. ICR Approved
  41. Clinical Rewiew
  42. Lead
  43. ACW
  44. AUX
  45. Approved
  46. Fax
  47. Surely
  48. Pharmacy
  49. Customer Service
  50. Delay
  51. MCCAZ
  52. Absolutely
  53. OON/OOA
  54. PSA II
  55. Customer Care
  56. Provider
  57. Notifications
  58. Fantastic
  59. Enrollment
  60. DropShip
  61. SABA
  62. Email
  63. MD Denial
  64. HIPAA
  65. Great
  66. DoD
  67. Centene
  68. HotShot
  69. Implementation
  70. Re-Open
  71. Re-Review
  72. Exchange
  73. PCR
  74. Radiology
  75. BBI
  76. Injections
  77. Gladly
  78. ICR
  79. Terrific
  80. PSL
  81. Understand
  82. Magic of Empathy
  83. RadMD
  84. Hub
  85. Aetna
  86. Denial
  87. Cardiology
  88. Approval
  89. Magic of Service