DelayOccupationalTherapyCommercialACWEnrollmentApprovalIVRTerrificP2PAvayaFantasticPhysicalTherapyMDDenialGreatPSAIICPTNIAssistLeadPharmacyFaxTransferNPISERPMCCAZCVREmailApprovedICD-10SurelyAppealsCoordinatorCustomerServiceBackofficeMemberRadiologyMSKAetnaPCRAUXSABAQualityGladlyCultureHubCOGProviderSpeechTherapyExchangeBenefitsCertainlyInjectionsCustomerCareClinicalInformationHIPAAPSLDropShipRe-ReviewUnderstandCenteneMagic ofEmpathyOrderingPhysicianPSAICustomerServiceClinicalRewiewRe-OpenHealthPlanDefinitelySurgeryBBIICRApprovedNotificationsMDApprovedImplementationICRDoDRadMDCardiologyHotShotTINClaimsCaseWorkerBTTMagicofServiceAHTOON/OOAComplianceAbsolutelyReconDenialTriageDelayOccupationalTherapyCommercialACWEnrollmentApprovalIVRTerrificP2PAvayaFantasticPhysicalTherapyMDDenialGreatPSAIICPTNIAssistLeadPharmacyFaxTransferNPISERPMCCAZCVREmailApprovedICD-10SurelyAppealsCoordinatorCustomerServiceBackofficeMemberRadiologyMSKAetnaPCRAUXSABAQualityGladlyCultureHubCOGProviderSpeechTherapyExchangeBenefitsCertainlyInjectionsCustomerCareClinicalInformationHIPAAPSLDropShipRe-ReviewUnderstandCenteneMagic ofEmpathyOrderingPhysicianPSAICustomerServiceClinicalRewiewRe-OpenHealthPlanDefinitelySurgeryBBIICRApprovedNotificationsMDApprovedImplementationICRDoDRadMDCardiologyHotShotTINClaimsCaseWorkerBTTMagicofServiceAHTOON/OOAComplianceAbsolutelyReconDenialTriage

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delay
  2. Occupational Therapy
  3. Commercial
  4. ACW
  5. Enrollment
  6. Approval
  7. IVR
  8. Terrific
  9. P2P
  10. Avaya
  11. Fantastic
  12. Physical Therapy
  13. MD Denial
  14. Great
  15. PSA II
  16. CPT
  17. NIAssist
  18. Lead
  19. Pharmacy
  20. Fax
  21. Transfer
  22. NPI
  23. SERP
  24. MCCAZ
  25. CVR
  26. Email
  27. Approved
  28. ICD-10
  29. Surely
  30. Appeals Coordinator
  31. Customer Service
  32. Backoffice
  33. Member
  34. Radiology
  35. MSK
  36. Aetna
  37. PCR
  38. AUX
  39. SABA
  40. Quality
  41. Gladly
  42. Culture
  43. Hub
  44. COG
  45. Provider
  46. Speech Therapy
  47. Exchange
  48. Benefits
  49. Certainly
  50. Injections
  51. Customer Care
  52. Clinical Information
  53. HIPAA
  54. PSL
  55. DropShip
  56. Re-Review
  57. Understand
  58. Centene
  59. Magic of Empathy
  60. Ordering Physician
  61. PSA I
  62. Customer Service
  63. Clinical Rewiew
  64. Re-Open
  65. Health Plan
  66. Definitely
  67. Surgery
  68. BBI
  69. ICR Approved
  70. Notifications
  71. MD Approved
  72. Implementation
  73. ICR
  74. DoD
  75. RadMD
  76. Cardiology
  77. HotShot
  78. TIN
  79. Claims
  80. Case Worker
  81. BTT
  82. Magic of Service
  83. AHT
  84. OON/OOA
  85. Compliance
  86. Absolutely
  87. Recon
  88. Denial
  89. Triage