BEPOSITIVEMost callsfor theweekWait timeunder 10secVisitsomeoneyou don'twork withUnder 2min convowithShirley10HighfivesLearneda newprocessMostchats forthe weekUpsell10 CSATfor theweekText timeunder 2minNocriticalMDComplement3 PeopleTell Bossa goodjokeOrganizeportionof CSNoPersonalquestionMDUnder 2min convowith MadyMostemails forthe weekKudoscallFree!BEPOSITIVEMost callsfor theweekWait timeunder 10secVisitsomeoneyou don'twork withUnder 2min convowithShirley10HighfivesLearneda newprocessMostchats forthe weekUpsell10 CSATfor theweekText timeunder 2minNocriticalMDComplement3 PeopleTell Bossa goodjokeOrganizeportionof CSNoPersonalquestionMDUnder 2min convowith MadyMostemails forthe weekKudoscallFree!

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE POSITIVE
  2. Most calls for the week
  3. Wait time under 10 sec
  4. Visit someone you don't work with
  5. Under 2 min convo with Shirley
  6. 10 High fives
  7. Learned a new process
  8. Most chats for the week
  9. Up sell
  10. 10 CSAT for the week
  11. Text time under 2 min
  12. No critical MD
  13. Complement 3 People
  14. Tell Boss a good joke
  15. Organize portion of CS
  16. No Personal question MD
  17. Under 2 min convo with Mady
  18. Most emails for the week
  19. Kudos call
  20. Free!