Free!Organizeportionof CSKudoscallNocriticalMDUnder 2min convowithShirleyTell Bossa goodjokeNoPersonalquestionMDComplement3 PeopleMost callsfor theweekVisitsomeoneyou don'twork withText timeunder 2minBEPOSITIVELearneda newprocessWait timeunder 10secUnder 2min convowith MadyMostemails forthe weekMostchats forthe weekUpsell10Highfives10 CSATfor theweekFree!Organizeportionof CSKudoscallNocriticalMDUnder 2min convowithShirleyTell Bossa goodjokeNoPersonalquestionMDComplement3 PeopleMost callsfor theweekVisitsomeoneyou don'twork withText timeunder 2minBEPOSITIVELearneda newprocessWait timeunder 10secUnder 2min convowith MadyMostemails forthe weekMostchats forthe weekUpsell10Highfives10 CSATfor theweek

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Organize portion of CS
  3. Kudos call
  4. No critical MD
  5. Under 2 min convo with Shirley
  6. Tell Boss a good joke
  7. No Personal question MD
  8. Complement 3 People
  9. Most calls for the week
  10. Visit someone you don't work with
  11. Text time under 2 min
  12. BE POSITIVE
  13. Learned a new process
  14. Wait time under 10 sec
  15. Under 2 min convo with Mady
  16. Most emails for the week
  17. Most chats for the week
  18. Up sell
  19. 10 High fives
  20. 10 CSAT for the week