UpsellBEPOSITIVEVisitsomeoneyou don'twork withComplement3 PeopleMostemails forthe weekMost callsfor theweekTell Bossa goodjokeWait timeunder 10secOrganizeportionof CSMostchats forthe weekFree!NoPersonalquestionMD10HighfivesText timeunder 2minNocriticalMDUnder 2min convowith MadyKudoscallUnder 2min convowithShirleyLearneda newprocess10 CSATfor theweekUpsellBEPOSITIVEVisitsomeoneyou don'twork withComplement3 PeopleMostemails forthe weekMost callsfor theweekTell Bossa goodjokeWait timeunder 10secOrganizeportionof CSMostchats forthe weekFree!NoPersonalquestionMD10HighfivesText timeunder 2minNocriticalMDUnder 2min convowith MadyKudoscallUnder 2min convowithShirleyLearneda newprocess10 CSATfor theweek

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Up sell
  2. BE POSITIVE
  3. Visit someone you don't work with
  4. Complement 3 People
  5. Most emails for the week
  6. Most calls for the week
  7. Tell Boss a good joke
  8. Wait time under 10 sec
  9. Organize portion of CS
  10. Most chats for the week
  11. Free!
  12. No Personal question MD
  13. 10 High fives
  14. Text time under 2 min
  15. No critical MD
  16. Under 2 min convo with Mady
  17. Kudos call
  18. Under 2 min convo with Shirley
  19. Learned a new process
  20. 10 CSAT for the week