Wait timeunder 10secBEPOSITIVEText timeunder 2minMostchats forthe weekComplement3 PeopleOrganizeportionof CSNocriticalMDNoPersonalquestionMDKudoscall10 CSATfor theweekMostemails forthe weekUpsell10HighfivesUnder 2min convowith MadyTell Bossa goodjokeFree!Under 2min convowithShirleyLearneda newprocessMost callsfor theweekVisitsomeoneyou don'twork withWait timeunder 10secBEPOSITIVEText timeunder 2minMostchats forthe weekComplement3 PeopleOrganizeportionof CSNocriticalMDNoPersonalquestionMDKudoscall10 CSATfor theweekMostemails forthe weekUpsell10HighfivesUnder 2min convowith MadyTell Bossa goodjokeFree!Under 2min convowithShirleyLearneda newprocessMost callsfor theweekVisitsomeoneyou don'twork with

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wait time under 10 sec
  2. BE POSITIVE
  3. Text time under 2 min
  4. Most chats for the week
  5. Complement 3 People
  6. Organize portion of CS
  7. No critical MD
  8. No Personal question MD
  9. Kudos call
  10. 10 CSAT for the week
  11. Most emails for the week
  12. Up sell
  13. 10 High fives
  14. Under 2 min convo with Mady
  15. Tell Boss a good joke
  16. Free!
  17. Under 2 min convo with Shirley
  18. Learned a new process
  19. Most calls for the week
  20. Visit someone you don't work with