Under 2min convowith MadyMostemails forthe weekOrganizeportionof CSMost callsfor theweekMostchats forthe week10HighfivesLearneda newprocessFree!KudoscallBEPOSITIVENocriticalMDUpsellComplement3 PeopleNoPersonalquestionMDVisitsomeoneyou don'twork withWait timeunder 10secText timeunder 2minUnder 2min convowithShirleyTell Bossa goodjoke10 CSATfor theweekUnder 2min convowith MadyMostemails forthe weekOrganizeportionof CSMost callsfor theweekMostchats forthe week10HighfivesLearneda newprocessFree!KudoscallBEPOSITIVENocriticalMDUpsellComplement3 PeopleNoPersonalquestionMDVisitsomeoneyou don'twork withWait timeunder 10secText timeunder 2minUnder 2min convowithShirleyTell Bossa goodjoke10 CSATfor theweek

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Under 2 min convo with Mady
  2. Most emails for the week
  3. Organize portion of CS
  4. Most calls for the week
  5. Most chats for the week
  6. 10 High fives
  7. Learned a new process
  8. Free!
  9. Kudos call
  10. BE POSITIVE
  11. No critical MD
  12. Up sell
  13. Complement 3 People
  14. No Personal question MD
  15. Visit someone you don't work with
  16. Wait time under 10 sec
  17. Text time under 2 min
  18. Under 2 min convo with Shirley
  19. Tell Boss a good joke
  20. 10 CSAT for the week