UpsellText timeunder 2minLearneda newprocessOrganizeportionof CSVisitsomeoneyou don'twork withWait timeunder 10secUnder 2min convowithShirley10 CSATfor theweekMostchats forthe weekKudoscallBEPOSITIVEComplement3 PeopleNocriticalMD10HighfivesTell Bossa goodjokeMostemails forthe weekNoPersonalquestionMDUnder 2min convowith MadyMost callsfor theweekFree!UpsellText timeunder 2minLearneda newprocessOrganizeportionof CSVisitsomeoneyou don'twork withWait timeunder 10secUnder 2min convowithShirley10 CSATfor theweekMostchats forthe weekKudoscallBEPOSITIVEComplement3 PeopleNocriticalMD10HighfivesTell Bossa goodjokeMostemails forthe weekNoPersonalquestionMDUnder 2min convowith MadyMost callsfor theweekFree!

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Up sell
  2. Text time under 2 min
  3. Learned a new process
  4. Organize portion of CS
  5. Visit someone you don't work with
  6. Wait time under 10 sec
  7. Under 2 min convo with Shirley
  8. 10 CSAT for the week
  9. Most chats for the week
  10. Kudos call
  11. BE POSITIVE
  12. Complement 3 People
  13. No critical MD
  14. 10 High fives
  15. Tell Boss a good joke
  16. Most emails for the week
  17. No Personal question MD
  18. Under 2 min convo with Mady
  19. Most calls for the week
  20. Free!