Under 2min convowith MadyNoPersonalquestionMD10 CSATfor theweekOrganizeportionof CSUnder 2min convowithShirleyMostchats forthe weekWait timeunder 10secNocriticalMDText timeunder 2min10HighfivesBEPOSITIVEComplement3 PeopleMostemails forthe weekMost callsfor theweekUpsellLearneda newprocessVisitsomeoneyou don'twork withKudoscallFree!Tell Bossa goodjokeUnder 2min convowith MadyNoPersonalquestionMD10 CSATfor theweekOrganizeportionof CSUnder 2min convowithShirleyMostchats forthe weekWait timeunder 10secNocriticalMDText timeunder 2min10HighfivesBEPOSITIVEComplement3 PeopleMostemails forthe weekMost callsfor theweekUpsellLearneda newprocessVisitsomeoneyou don'twork withKudoscallFree!Tell Bossa goodjoke

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Under 2 min convo with Mady
  2. No Personal question MD
  3. 10 CSAT for the week
  4. Organize portion of CS
  5. Under 2 min convo with Shirley
  6. Most chats for the week
  7. Wait time under 10 sec
  8. No critical MD
  9. Text time under 2 min
  10. 10 High fives
  11. BE POSITIVE
  12. Complement 3 People
  13. Most emails for the week
  14. Most calls for the week
  15. Up sell
  16. Learned a new process
  17. Visit someone you don't work with
  18. Kudos call
  19. Free!
  20. Tell Boss a good joke