NoPersonalquestionMDWait timeunder 10secUnder 2min convowith MadyLearneda newprocessOrganizeportionof CSUnder 2min convowithShirleyVisitsomeoneyou don'twork with10 CSATfor theweekTell Bossa goodjoke10HighfivesKudoscallUpsellNocriticalMDMostemails forthe weekText timeunder 2minComplement3 PeopleFree!BEPOSITIVEMostchats forthe weekMost callsfor theweekNoPersonalquestionMDWait timeunder 10secUnder 2min convowith MadyLearneda newprocessOrganizeportionof CSUnder 2min convowithShirleyVisitsomeoneyou don'twork with10 CSATfor theweekTell Bossa goodjoke10HighfivesKudoscallUpsellNocriticalMDMostemails forthe weekText timeunder 2minComplement3 PeopleFree!BEPOSITIVEMostchats forthe weekMost callsfor theweek

CS Metric BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Personal question MD
  2. Wait time under 10 sec
  3. Under 2 min convo with Mady
  4. Learned a new process
  5. Organize portion of CS
  6. Under 2 min convo with Shirley
  7. Visit someone you don't work with
  8. 10 CSAT for the week
  9. Tell Boss a good joke
  10. 10 High fives
  11. Kudos call
  12. Up sell
  13. No critical MD
  14. Most emails for the week
  15. Text time under 2 min
  16. Complement 3 People
  17. Free!
  18. BE POSITIVE
  19. Most chats for the week
  20. Most calls for the week