Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Parent calling about adult child
2. "Supervisor"
3. Medicare Savings Program
4. Allow 2 days for worker to call back
5. Interpreter call
6. "Why didn't I get my benefits?"
7. Case number starts with a 2
8. "What are your hours?"
9. "Is my Healthcare active?"
10. Call Disconnects
11. ApplyMN and/or MNsure not working
12. "I don't know my case number"
13. Add Newborn
14. CAF 1 Call
15. MOF
16. AREP calling
17. "My worker never calls back"
18. Requesting New MA card
19. Can you hear me now?
20. Child Support call
21. Reporting an income change
22. Caller asks you to hold
23. Address change
24. "EBT card"
25. Give out County email address
26. Energy Assistance
27. Give out the fax number
28. Non-AREP calling
29. "Did you receive my paperwork"
30. Any swear word
31. Healthcare Worker
32. You give them their PMI
33. Call disconnects unexpectedly
34. "Pay Stubs"
35. "What is the case number?"
36. Give out form number to Google
37. No one is there when you answer
38. Bank statement
39. Explain intake hours