AnyswearwordYou givethem theirPMIMOFAddNewbornMedicareSavingsProgramNon-AREPcallingGive outformnumber toGoogleCallerasks youto hold"What isthe casenumber?""I don'tknow mycasenumber""EBTcard"ApplyMNand/orMNsure notworking"Whatare yourhours?""PayStubs"No one istherewhen youanswerParentcallingaboutadult childBankstatementHealthcareWorkerRequestingNew MAcardCan youhear menow?Interpretercall"Myworkernever callsback"Casenumberstarts witha 2Allow 2days forworker tocall backExplainintakehoursGive outthe faxnumber"Is myHealthcareactive?"Reportingan incomechangeEnergyAssistanceCalldisconnectsunexpectedlyCallDisconnects"Whydidn't I getmybenefits?"Give outCountyemailaddressChildSupportcallCAF1 CallAddresschangeAREPcalling"Did youreceive mypaperwork""Supervisor"AnyswearwordYou givethem theirPMIMOFAddNewbornMedicareSavingsProgramNon-AREPcallingGive outformnumber toGoogleCallerasks youto hold"What isthe casenumber?""I don'tknow mycasenumber""EBTcard"ApplyMNand/orMNsure notworking"Whatare yourhours?""PayStubs"No one istherewhen youanswerParentcallingaboutadult childBankstatementHealthcareWorkerRequestingNew MAcardCan youhear menow?Interpretercall"Myworkernever callsback"Casenumberstarts witha 2Allow 2days forworker tocall backExplainintakehoursGive outthe faxnumber"Is myHealthcareactive?"Reportingan incomechangeEnergyAssistanceCalldisconnectsunexpectedlyCallDisconnects"Whydidn't I getmybenefits?"Give outCountyemailaddressChildSupportcallCAF1 CallAddresschangeAREPcalling"Did youreceive mypaperwork""Supervisor"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Any swear word
  2. You give them their PMI
  3. MOF
  4. Add Newborn
  5. Medicare Savings Program
  6. Non-AREP calling
  7. Give out form number to Google
  8. Caller asks you to hold
  9. "What is the case number?"
  10. "I don't know my case number"
  11. "EBT card"
  12. ApplyMN and/or MNsure not working
  13. "What are your hours?"
  14. "Pay Stubs"
  15. No one is there when you answer
  16. Parent calling about adult child
  17. Bank statement
  18. Healthcare Worker
  19. Requesting New MA card
  20. Can you hear me now?
  21. Interpreter call
  22. "My worker never calls back"
  23. Case number starts with a 2
  24. Allow 2 days for worker to call back
  25. Explain intake hours
  26. Give out the fax number
  27. "Is my Healthcare active?"
  28. Reporting an income change
  29. Energy Assistance
  30. Call disconnects unexpectedly
  31. Call Disconnects
  32. "Why didn't I get my benefits?"
  33. Give out County email address
  34. Child Support call
  35. CAF 1 Call
  36. Address change
  37. AREP calling
  38. "Did you receive my paperwork"
  39. "Supervisor"