"What isthe casenumber?"CAF1 Call"I don'tknow mycasenumber"Parentcallingaboutadult child"PayStubs"CallDisconnectsNon-AREPcallingMOFApplyMNand/orMNsure notworking"Whydidn't I getmybenefits?"Give outthe faxnumber"Supervisor"Give outformnumber toGoogle"Did youreceive mypaperwork""Myworkernever callsback"AddNewbornEnergyAssistance"EBTcard"Casenumberstarts witha 2Callerasks youto holdCalldisconnectsunexpectedlyAddresschangeAllow 2days forworker tocall backAREPcallingReportingan incomechangeGive outCountyemailaddress"Is myHealthcareactive?"BankstatementAnyswearwordRequestingNew MAcardNo one istherewhen youanswerExplainintakehoursChildSupportcallMedicareSavingsProgram"Whatare yourhours?"HealthcareWorkerYou givethem theirPMIInterpretercallCan youhear menow?"What isthe casenumber?"CAF1 Call"I don'tknow mycasenumber"Parentcallingaboutadult child"PayStubs"CallDisconnectsNon-AREPcallingMOFApplyMNand/orMNsure notworking"Whydidn't I getmybenefits?"Give outthe faxnumber"Supervisor"Give outformnumber toGoogle"Did youreceive mypaperwork""Myworkernever callsback"AddNewbornEnergyAssistance"EBTcard"Casenumberstarts witha 2Callerasks youto holdCalldisconnectsunexpectedlyAddresschangeAllow 2days forworker tocall backAREPcallingReportingan incomechangeGive outCountyemailaddress"Is myHealthcareactive?"BankstatementAnyswearwordRequestingNew MAcardNo one istherewhen youanswerExplainintakehoursChildSupportcallMedicareSavingsProgram"Whatare yourhours?"HealthcareWorkerYou givethem theirPMIInterpretercallCan youhear menow?

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "What is the case number?"
  2. CAF 1 Call
  3. "I don't know my case number"
  4. Parent calling about adult child
  5. "Pay Stubs"
  6. Call Disconnects
  7. Non-AREP calling
  8. MOF
  9. ApplyMN and/or MNsure not working
  10. "Why didn't I get my benefits?"
  11. Give out the fax number
  12. "Supervisor"
  13. Give out form number to Google
  14. "Did you receive my paperwork"
  15. "My worker never calls back"
  16. Add Newborn
  17. Energy Assistance
  18. "EBT card"
  19. Case number starts with a 2
  20. Caller asks you to hold
  21. Call disconnects unexpectedly
  22. Address change
  23. Allow 2 days for worker to call back
  24. AREP calling
  25. Reporting an income change
  26. Give out County email address
  27. "Is my Healthcare active?"
  28. Bank statement
  29. Any swear word
  30. Requesting New MA card
  31. No one is there when you answer
  32. Explain intake hours
  33. Child Support call
  34. Medicare Savings Program
  35. "What are your hours?"
  36. Healthcare Worker
  37. You give them their PMI
  38. Interpreter call
  39. Can you hear me now?