You givethem theirPMI"Is myHealthcareactive?""Supervisor"HealthcareWorkerCan youhear menow?Reportingan incomechangeCallDisconnectsExplainintakehoursCasenumberstarts witha 2"EBTcard"Parentcallingaboutadult childGive outCountyemailaddressEnergyAssistanceGive outthe faxnumberGive outformnumber toGoogleInterpretercallBankstatement"Whatare yourhours?"Allow 2days forworker tocall back"Myworkernever callsback"MOF"I don'tknow mycasenumber"RequestingNew MAcardCAF1 CallCalldisconnectsunexpectedlyAddresschangeNon-AREPcallingAddNewbornCallerasks youto hold"What isthe casenumber?""Did youreceive mypaperwork""PayStubs"MedicareSavingsProgramChildSupportcallNo one istherewhen youanswer"Whydidn't I getmybenefits?"AREPcallingApplyMNand/orMNsure notworkingAnyswearwordYou givethem theirPMI"Is myHealthcareactive?""Supervisor"HealthcareWorkerCan youhear menow?Reportingan incomechangeCallDisconnectsExplainintakehoursCasenumberstarts witha 2"EBTcard"Parentcallingaboutadult childGive outCountyemailaddressEnergyAssistanceGive outthe faxnumberGive outformnumber toGoogleInterpretercallBankstatement"Whatare yourhours?"Allow 2days forworker tocall back"Myworkernever callsback"MOF"I don'tknow mycasenumber"RequestingNew MAcardCAF1 CallCalldisconnectsunexpectedlyAddresschangeNon-AREPcallingAddNewbornCallerasks youto hold"What isthe casenumber?""Did youreceive mypaperwork""PayStubs"MedicareSavingsProgramChildSupportcallNo one istherewhen youanswer"Whydidn't I getmybenefits?"AREPcallingApplyMNand/orMNsure notworkingAnyswearword

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You give them their PMI
  2. "Is my Healthcare active?"
  3. "Supervisor"
  4. Healthcare Worker
  5. Can you hear me now?
  6. Reporting an income change
  7. Call Disconnects
  8. Explain intake hours
  9. Case number starts with a 2
  10. "EBT card"
  11. Parent calling about adult child
  12. Give out County email address
  13. Energy Assistance
  14. Give out the fax number
  15. Give out form number to Google
  16. Interpreter call
  17. Bank statement
  18. "What are your hours?"
  19. Allow 2 days for worker to call back
  20. "My worker never calls back"
  21. MOF
  22. "I don't know my case number"
  23. Requesting New MA card
  24. CAF 1 Call
  25. Call disconnects unexpectedly
  26. Address change
  27. Non-AREP calling
  28. Add Newborn
  29. Caller asks you to hold
  30. "What is the case number?"
  31. "Did you receive my paperwork"
  32. "Pay Stubs"
  33. Medicare Savings Program
  34. Child Support call
  35. No one is there when you answer
  36. "Why didn't I get my benefits?"
  37. AREP calling
  38. ApplyMN and/or MNsure not working
  39. Any swear word