Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller asks you to hold
2. Non-AREP calling
3. You give them their PMI
4. No one is there when you answer
5. Can you hear me now?
6. Give out the fax number
7. Healthcare Worker
8. "What is the case number?"
9. "Pay Stubs"
10. Any swear word
11. Call disconnects unexpectedly
12. Explain intake hours
13. "Supervisor"
14. Parent calling about adult child
15. Allow 2 days for worker to call back
16. ApplyMN and/or MNsure not working
17. CAF 1 Call
18. Call Disconnects
19. "Is my Healthcare active?"
20. Energy Assistance
21. Interpreter call
22. Give out County email address
23. MOF
24. "Did you receive my paperwork"
25. Give out form number to Google
26. "I don't know my case number"
27. Reporting an income change
28. Address change
29. Requesting New MA card
30. Medicare Savings Program
31. AREP calling
32. "EBT card"
33. Case number starts with a 2
34. "Why didn't I get my benefits?"
35. "What are your hours?"
36. Add Newborn
37. Bank statement
38. "My worker never calls back"
39. Child Support call