Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Case number starts with a 2
2. Give out County email address
3. Call disconnects unexpectedly
4. Address change
5. Child Support call
6. Bank statement
7. Explain intake hours
8. "What is the case number?"
9. "Is my Healthcare active?"
10. Interpreter call
11. Any swear word
12. Give out the fax number
13. AREP calling
14. "EBT card"
15. Parent calling about adult child
16. "Pay Stubs"
17. Give out form number to Google
18. "Why didn't I get my benefits?"
19. Caller asks you to hold
20. Reporting an income change
21. Requesting New MA card
22. "Supervisor"
23. No one is there when you answer
24. Allow 2 days for worker to call back
25. You give them their PMI
26. Can you hear me now?
27. "My worker never calls back"
28. "I don't know my case number"
29. MOF
30. "Did you receive my paperwork"
31. Energy Assistance
32. Medicare Savings Program
33. Add Newborn
34. Call Disconnects
35. ApplyMN and/or MNsure not working
36. CAF 1 Call
37. "What are your hours?"
38. Non-AREP calling
39. Healthcare Worker