EnergyAssistanceCallerasks youto holdBankstatement"I don'tknow mycasenumber"Give outthe faxnumberCasenumberstarts witha 2MedicareSavingsProgramAnyswearwordCAF1 CallAREPcalling"Whydidn't I getmybenefits?""Whatare yourhours?"ChildSupportcall"Did youreceive mypaperwork""What isthe casenumber?"AddresschangeCalldisconnectsunexpectedlyYou givethem theirPMIHealthcareWorkerNon-AREPcallingInterpretercall"PayStubs"Parentcallingaboutadult childReportingan incomechangeMOFCan youhear menow?AddNewbornApplyMNand/orMNsure notworking"Is myHealthcareactive?"Give outformnumber toGoogle"EBTcard"CallDisconnectsAllow 2days forworker tocall backNo one istherewhen youanswer"Supervisor""Myworkernever callsback"RequestingNew MAcardGive outCountyemailaddressExplainintakehoursEnergyAssistanceCallerasks youto holdBankstatement"I don'tknow mycasenumber"Give outthe faxnumberCasenumberstarts witha 2MedicareSavingsProgramAnyswearwordCAF1 CallAREPcalling"Whydidn't I getmybenefits?""Whatare yourhours?"ChildSupportcall"Did youreceive mypaperwork""What isthe casenumber?"AddresschangeCalldisconnectsunexpectedlyYou givethem theirPMIHealthcareWorkerNon-AREPcallingInterpretercall"PayStubs"Parentcallingaboutadult childReportingan incomechangeMOFCan youhear menow?AddNewbornApplyMNand/orMNsure notworking"Is myHealthcareactive?"Give outformnumber toGoogle"EBTcard"CallDisconnectsAllow 2days forworker tocall backNo one istherewhen youanswer"Supervisor""Myworkernever callsback"RequestingNew MAcardGive outCountyemailaddressExplainintakehours

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Energy Assistance
  2. Caller asks you to hold
  3. Bank statement
  4. "I don't know my case number"
  5. Give out the fax number
  6. Case number starts with a 2
  7. Medicare Savings Program
  8. Any swear word
  9. CAF 1 Call
  10. AREP calling
  11. "Why didn't I get my benefits?"
  12. "What are your hours?"
  13. Child Support call
  14. "Did you receive my paperwork"
  15. "What is the case number?"
  16. Address change
  17. Call disconnects unexpectedly
  18. You give them their PMI
  19. Healthcare Worker
  20. Non-AREP calling
  21. Interpreter call
  22. "Pay Stubs"
  23. Parent calling about adult child
  24. Reporting an income change
  25. MOF
  26. Can you hear me now?
  27. Add Newborn
  28. ApplyMN and/or MNsure not working
  29. "Is my Healthcare active?"
  30. Give out form number to Google
  31. "EBT card"
  32. Call Disconnects
  33. Allow 2 days for worker to call back
  34. No one is there when you answer
  35. "Supervisor"
  36. "My worker never calls back"
  37. Requesting New MA card
  38. Give out County email address
  39. Explain intake hours