Casenumberstarts witha 2Give outCountyemailaddressCalldisconnectsunexpectedlyAddresschangeChildSupportcallBankstatementExplainintakehours"What isthe casenumber?""Is myHealthcareactive?"InterpretercallAnyswearwordGive outthe faxnumberAREPcalling"EBTcard"Parentcallingaboutadult child"PayStubs"Give outformnumber toGoogle"Whydidn't I getmybenefits?"Callerasks youto holdReportingan incomechangeRequestingNew MAcard"Supervisor"No one istherewhen youanswerAllow 2days forworker tocall backYou givethem theirPMICan youhear menow?"Myworkernever callsback""I don'tknow mycasenumber"MOF"Did youreceive mypaperwork"EnergyAssistanceMedicareSavingsProgramAddNewbornCallDisconnectsApplyMNand/orMNsure notworkingCAF1 Call"Whatare yourhours?"Non-AREPcallingHealthcareWorkerCasenumberstarts witha 2Give outCountyemailaddressCalldisconnectsunexpectedlyAddresschangeChildSupportcallBankstatementExplainintakehours"What isthe casenumber?""Is myHealthcareactive?"InterpretercallAnyswearwordGive outthe faxnumberAREPcalling"EBTcard"Parentcallingaboutadult child"PayStubs"Give outformnumber toGoogle"Whydidn't I getmybenefits?"Callerasks youto holdReportingan incomechangeRequestingNew MAcard"Supervisor"No one istherewhen youanswerAllow 2days forworker tocall backYou givethem theirPMICan youhear menow?"Myworkernever callsback""I don'tknow mycasenumber"MOF"Did youreceive mypaperwork"EnergyAssistanceMedicareSavingsProgramAddNewbornCallDisconnectsApplyMNand/orMNsure notworkingCAF1 Call"Whatare yourhours?"Non-AREPcallingHealthcareWorker

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case number starts with a 2
  2. Give out County email address
  3. Call disconnects unexpectedly
  4. Address change
  5. Child Support call
  6. Bank statement
  7. Explain intake hours
  8. "What is the case number?"
  9. "Is my Healthcare active?"
  10. Interpreter call
  11. Any swear word
  12. Give out the fax number
  13. AREP calling
  14. "EBT card"
  15. Parent calling about adult child
  16. "Pay Stubs"
  17. Give out form number to Google
  18. "Why didn't I get my benefits?"
  19. Caller asks you to hold
  20. Reporting an income change
  21. Requesting New MA card
  22. "Supervisor"
  23. No one is there when you answer
  24. Allow 2 days for worker to call back
  25. You give them their PMI
  26. Can you hear me now?
  27. "My worker never calls back"
  28. "I don't know my case number"
  29. MOF
  30. "Did you receive my paperwork"
  31. Energy Assistance
  32. Medicare Savings Program
  33. Add Newborn
  34. Call Disconnects
  35. ApplyMN and/or MNsure not working
  36. CAF 1 Call
  37. "What are your hours?"
  38. Non-AREP calling
  39. Healthcare Worker