Callerasks youto hold"Did youreceive mypaperwork"RequestingNew MAcardCan youhear menow?AddresschangeNo one istherewhen youanswerCAF1 Call"I don'tknow mycasenumber""PayStubs""EBTcard""Whatare yourhours?""Supervisor"Give outformnumber toGoogleMOFBankstatementGive outCountyemailaddressCasenumberstarts witha 2"Is myHealthcareactive?"AddNewbornAnyswearwordApplyMNand/orMNsure notworkingHealthcareWorkerEnergyAssistanceCallDisconnectsExplainintakehoursNon-AREPcalling"What isthe casenumber?"Allow 2days forworker tocall backAREPcallingChildSupportcall"Myworkernever callsback"Calldisconnectsunexpectedly"Whydidn't I getmybenefits?"Parentcallingaboutadult childReportingan incomechangeMedicareSavingsProgramInterpretercallYou givethem theirPMIGive outthe faxnumberCallerasks youto hold"Did youreceive mypaperwork"RequestingNew MAcardCan youhear menow?AddresschangeNo one istherewhen youanswerCAF1 Call"I don'tknow mycasenumber""PayStubs""EBTcard""Whatare yourhours?""Supervisor"Give outformnumber toGoogleMOFBankstatementGive outCountyemailaddressCasenumberstarts witha 2"Is myHealthcareactive?"AddNewbornAnyswearwordApplyMNand/orMNsure notworkingHealthcareWorkerEnergyAssistanceCallDisconnectsExplainintakehoursNon-AREPcalling"What isthe casenumber?"Allow 2days forworker tocall backAREPcallingChildSupportcall"Myworkernever callsback"Calldisconnectsunexpectedly"Whydidn't I getmybenefits?"Parentcallingaboutadult childReportingan incomechangeMedicareSavingsProgramInterpretercallYou givethem theirPMIGive outthe faxnumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller asks you to hold
  2. "Did you receive my paperwork"
  3. Requesting New MA card
  4. Can you hear me now?
  5. Address change
  6. No one is there when you answer
  7. CAF 1 Call
  8. "I don't know my case number"
  9. "Pay Stubs"
  10. "EBT card"
  11. "What are your hours?"
  12. "Supervisor"
  13. Give out form number to Google
  14. MOF
  15. Bank statement
  16. Give out County email address
  17. Case number starts with a 2
  18. "Is my Healthcare active?"
  19. Add Newborn
  20. Any swear word
  21. ApplyMN and/or MNsure not working
  22. Healthcare Worker
  23. Energy Assistance
  24. Call Disconnects
  25. Explain intake hours
  26. Non-AREP calling
  27. "What is the case number?"
  28. Allow 2 days for worker to call back
  29. AREP calling
  30. Child Support call
  31. "My worker never calls back"
  32. Call disconnects unexpectedly
  33. "Why didn't I get my benefits?"
  34. Parent calling about adult child
  35. Reporting an income change
  36. Medicare Savings Program
  37. Interpreter call
  38. You give them their PMI
  39. Give out the fax number