Give outCountyemailaddressCan youhear menow?ChildCareCallRequestingNew MAcardMOFApplyMNand/orMNsure notworking"PayStubs"Callersays youwere veryhelpfulCallDisconnectsMedicareSavingsProgramOut offood toeat"Did youreceive mypaperwork"Allow 2days forworker tocall backMaxis ORMNsureClientData formExplainintakehoursGive outformnumber toGoogleInterpretercallCallerasks youto holdCaseNumberStarts with"1"EnergyAssistanceReportingan incomechangeCall lastsover 15minutesAREPcallingNo one istherewhen youanswerBankstatement"Is myHealthcareactive?"Casenumberstarts witha "2"ChildSupportcallRepeatCallerCallerasks forcasenumber"Whatare yourhours?"Explain howto completeMNsureRenewalParentcallingaboutadult childReimbursementAddNewborn"Myworkernever callsback"PAI"I don'tknow mycasenumber"CAF1 CallAVSYou givethem theirPMI"EBTcard"Addresschange"Whydidn't I getmybenefits?"CallerthanksyouPDM"Supervisor"AnyswearwordSend Callto AlphaSplitWorkerNon-AREPcallingGive outthe faxnumberGivecallergoodnewsGive outCountyemailaddressCan youhear menow?ChildCareCallRequestingNew MAcardMOFApplyMNand/orMNsure notworking"PayStubs"Callersays youwere veryhelpfulCallDisconnectsMedicareSavingsProgramOut offood toeat"Did youreceive mypaperwork"Allow 2days forworker tocall backMaxis ORMNsureClientData formExplainintakehoursGive outformnumber toGoogleInterpretercallCallerasks youto holdCaseNumberStarts with"1"EnergyAssistanceReportingan incomechangeCall lastsover 15minutesAREPcallingNo one istherewhen youanswerBankstatement"Is myHealthcareactive?"Casenumberstarts witha "2"ChildSupportcallRepeatCallerCallerasks forcasenumber"Whatare yourhours?"Explain howto completeMNsureRenewalParentcallingaboutadult childReimbursementAddNewborn"Myworkernever callsback"PAI"I don'tknow mycasenumber"CAF1 CallAVSYou givethem theirPMI"EBTcard"Addresschange"Whydidn't I getmybenefits?"CallerthanksyouPDM"Supervisor"AnyswearwordSend Callto AlphaSplitWorkerNon-AREPcallingGive outthe faxnumberGivecallergoodnews

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give out County email address
  2. Can you hear me now?
  3. Child Care Call
  4. Requesting New MA card
  5. MOF
  6. ApplyMN and/or MNsure not working
  7. "Pay Stubs"
  8. Caller says you were very helpful
  9. Call Disconnects
  10. Medicare Savings Program
  11. Out of food to eat
  12. "Did you receive my paperwork"
  13. Allow 2 days for worker to call back
  14. Maxis OR MNsure Client Data form
  15. Explain intake hours
  16. Give out form number to Google
  17. Interpreter call
  18. Caller asks you to hold
  19. Case Number Starts with "1"
  20. Energy Assistance
  21. Reporting an income change
  22. Call lasts over 15 minutes
  23. AREP calling
  24. No one is there when you answer
  25. Bank statement
  26. "Is my Healthcare active?"
  27. Case number starts with a "2"
  28. Child Support call
  29. Repeat Caller
  30. Caller asks for case number
  31. "What are your hours?"
  32. Explain how to complete MNsure Renewal
  33. Parent calling about adult child
  34. Reimbursement
  35. Add Newborn
  36. "My worker never calls back"
  37. PAI
  38. "I don't know my case number"
  39. CAF 1 Call
  40. AVS
  41. You give them their PMI
  42. "EBT card"
  43. Address change
  44. "Why didn't I get my benefits?"
  45. Caller thanks you
  46. PDM
  47. "Supervisor"
  48. Any swear word
  49. Send Call to Alpha Split Worker
  50. Non-AREP calling
  51. Give out the fax number
  52. Give caller good news