GivecallergoodnewsMaxis ORMNsureClientData formSend Callto AlphaSplitWorkerExplainintakehoursRequestingNew MAcardPDMGive outthe faxnumberBankstatement"Whydidn't I getmybenefits?"Callerasks forcasenumberNon-AREPcallingReimbursementGive outformnumber toGoogleChildCareCall"PayStubs"InterpretercallAnyswearword"Myworkernever callsback"Casenumberstarts witha "2"CaseNumberStarts with"1"AVSCallerasks youto holdYou givethem theirPMIGive outCountyemailaddressCallDisconnects"Whatare yourhours?"PAI"EBTcard"Call lastsover 15minutesMOF"Is myHealthcareactive?""Did youreceive mypaperwork"RepeatCallerCAF1 CallEnergyAssistanceApplyMNand/orMNsure notworkingNo one istherewhen youanswerOut offood toeatCallersays youwere veryhelpfulReportingan incomechangeCallerthanksyouCan youhear menow?Explain howto completeMNsureRenewalAddNewbornAllow 2days forworker tocall backParentcallingaboutadult childAREPcallingAddresschangeMedicareSavingsProgram"I don'tknow mycasenumber"ChildSupportcall"Supervisor"GivecallergoodnewsMaxis ORMNsureClientData formSend Callto AlphaSplitWorkerExplainintakehoursRequestingNew MAcardPDMGive outthe faxnumberBankstatement"Whydidn't I getmybenefits?"Callerasks forcasenumberNon-AREPcallingReimbursementGive outformnumber toGoogleChildCareCall"PayStubs"InterpretercallAnyswearword"Myworkernever callsback"Casenumberstarts witha "2"CaseNumberStarts with"1"AVSCallerasks youto holdYou givethem theirPMIGive outCountyemailaddressCallDisconnects"Whatare yourhours?"PAI"EBTcard"Call lastsover 15minutesMOF"Is myHealthcareactive?""Did youreceive mypaperwork"RepeatCallerCAF1 CallEnergyAssistanceApplyMNand/orMNsure notworkingNo one istherewhen youanswerOut offood toeatCallersays youwere veryhelpfulReportingan incomechangeCallerthanksyouCan youhear menow?Explain howto completeMNsureRenewalAddNewbornAllow 2days forworker tocall backParentcallingaboutadult childAREPcallingAddresschangeMedicareSavingsProgram"I don'tknow mycasenumber"ChildSupportcall"Supervisor"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give caller good news
  2. Maxis OR MNsure Client Data form
  3. Send Call to Alpha Split Worker
  4. Explain intake hours
  5. Requesting New MA card
  6. PDM
  7. Give out the fax number
  8. Bank statement
  9. "Why didn't I get my benefits?"
  10. Caller asks for case number
  11. Non-AREP calling
  12. Reimbursement
  13. Give out form number to Google
  14. Child Care Call
  15. "Pay Stubs"
  16. Interpreter call
  17. Any swear word
  18. "My worker never calls back"
  19. Case number starts with a "2"
  20. Case Number Starts with "1"
  21. AVS
  22. Caller asks you to hold
  23. You give them their PMI
  24. Give out County email address
  25. Call Disconnects
  26. "What are your hours?"
  27. PAI
  28. "EBT card"
  29. Call lasts over 15 minutes
  30. MOF
  31. "Is my Healthcare active?"
  32. "Did you receive my paperwork"
  33. Repeat Caller
  34. CAF 1 Call
  35. Energy Assistance
  36. ApplyMN and/or MNsure not working
  37. No one is there when you answer
  38. Out of food to eat
  39. Caller says you were very helpful
  40. Reporting an income change
  41. Caller thanks you
  42. Can you hear me now?
  43. Explain how to complete MNsure Renewal
  44. Add Newborn
  45. Allow 2 days for worker to call back
  46. Parent calling about adult child
  47. AREP calling
  48. Address change
  49. Medicare Savings Program
  50. "I don't know my case number"
  51. Child Support call
  52. "Supervisor"