ChildCareCall"I don'tknow mycasenumber"Explain howto completeMNsureRenewalReportingan incomechangeApplyMNand/orMNsure notworkingGive outformnumber toGoogleOut offood toeatCallerasks forcasenumberParentcallingaboutadult childCaseNumberStarts with"1""EBTcard"Send Callto AlphaSplitWorkerGivecallergoodnewsAllow 2days forworker tocall backCallerthanksyouGive outthe faxnumberAddNewborn"Is myHealthcareactive?"AnyswearwordNo one istherewhen youanswerRequestingNew MAcard"Whydidn't I getmybenefits?"EnergyAssistanceCan youhear menow?AddresschangePDMAREPcallingCAF1 CallBankstatementMedicareSavingsProgramCasenumberstarts witha "2""PayStubs"Reimbursement"Myworkernever callsback"ExplainintakehoursCall lastsover 15minutes"Supervisor"PAIInterpretercallNon-AREPcallingCallerasks youto holdGive outCountyemailaddress"Did youreceive mypaperwork"ChildSupportcallAVSYou givethem theirPMICallDisconnects"Whatare yourhours?"MOFCallersays youwere veryhelpfulRepeatCallerMaxis ORMNsureClientData formChildCareCall"I don'tknow mycasenumber"Explain howto completeMNsureRenewalReportingan incomechangeApplyMNand/orMNsure notworkingGive outformnumber toGoogleOut offood toeatCallerasks forcasenumberParentcallingaboutadult childCaseNumberStarts with"1""EBTcard"Send Callto AlphaSplitWorkerGivecallergoodnewsAllow 2days forworker tocall backCallerthanksyouGive outthe faxnumberAddNewborn"Is myHealthcareactive?"AnyswearwordNo one istherewhen youanswerRequestingNew MAcard"Whydidn't I getmybenefits?"EnergyAssistanceCan youhear menow?AddresschangePDMAREPcallingCAF1 CallBankstatementMedicareSavingsProgramCasenumberstarts witha "2""PayStubs"Reimbursement"Myworkernever callsback"ExplainintakehoursCall lastsover 15minutes"Supervisor"PAIInterpretercallNon-AREPcallingCallerasks youto holdGive outCountyemailaddress"Did youreceive mypaperwork"ChildSupportcallAVSYou givethem theirPMICallDisconnects"Whatare yourhours?"MOFCallersays youwere veryhelpfulRepeatCallerMaxis ORMNsureClientData form

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Child Care Call
  2. "I don't know my case number"
  3. Explain how to complete MNsure Renewal
  4. Reporting an income change
  5. ApplyMN and/or MNsure not working
  6. Give out form number to Google
  7. Out of food to eat
  8. Caller asks for case number
  9. Parent calling about adult child
  10. Case Number Starts with "1"
  11. "EBT card"
  12. Send Call to Alpha Split Worker
  13. Give caller good news
  14. Allow 2 days for worker to call back
  15. Caller thanks you
  16. Give out the fax number
  17. Add Newborn
  18. "Is my Healthcare active?"
  19. Any swear word
  20. No one is there when you answer
  21. Requesting New MA card
  22. "Why didn't I get my benefits?"
  23. Energy Assistance
  24. Can you hear me now?
  25. Address change
  26. PDM
  27. AREP calling
  28. CAF 1 Call
  29. Bank statement
  30. Medicare Savings Program
  31. Case number starts with a "2"
  32. "Pay Stubs"
  33. Reimbursement
  34. "My worker never calls back"
  35. Explain intake hours
  36. Call lasts over 15 minutes
  37. "Supervisor"
  38. PAI
  39. Interpreter call
  40. Non-AREP calling
  41. Caller asks you to hold
  42. Give out County email address
  43. "Did you receive my paperwork"
  44. Child Support call
  45. AVS
  46. You give them their PMI
  47. Call Disconnects
  48. "What are your hours?"
  49. MOF
  50. Caller says you were very helpful
  51. Repeat Caller
  52. Maxis OR MNsure Client Data form