EnergyAssistanceNon-AREPcallingMOFApplyMNand/orMNsure notworkingGive outformnumber toGooglePAIReimbursementInterpretercallCan youhear menow?Maxis ORMNsureClientData formCAF1 Call"Did youreceive mypaperwork"CaseNumberStarts with"1"ChildCareCallAnyswearwordNo one istherewhen youanswerPDMMedicareSavingsProgramAREPcallingGive outthe faxnumberRepeatCallerAddNewbornCallerasks youto holdCallersays youwere veryhelpfulGive outCountyemailaddressParentcallingaboutadult childSend Callto AlphaSplitWorkerGivecallergoodnewsExplain howto completeMNsureRenewal"Is myHealthcareactive?"Casenumberstarts witha "2""Whatare yourhours?""EBTcard"You givethem theirPMIBankstatement"PayStubs""Whydidn't I getmybenefits?"Call lastsover 15minutesRequestingNew MAcardOut offood toeat"I don'tknow mycasenumber"ChildSupportcallCallerthanksyouExplainintakehoursCallDisconnects"Supervisor"AVS"Myworkernever callsback"Reportingan incomechangeAddresschangeCallerasks forcasenumberAllow 2days forworker tocall backEnergyAssistanceNon-AREPcallingMOFApplyMNand/orMNsure notworkingGive outformnumber toGooglePAIReimbursementInterpretercallCan youhear menow?Maxis ORMNsureClientData formCAF1 Call"Did youreceive mypaperwork"CaseNumberStarts with"1"ChildCareCallAnyswearwordNo one istherewhen youanswerPDMMedicareSavingsProgramAREPcallingGive outthe faxnumberRepeatCallerAddNewbornCallerasks youto holdCallersays youwere veryhelpfulGive outCountyemailaddressParentcallingaboutadult childSend Callto AlphaSplitWorkerGivecallergoodnewsExplain howto completeMNsureRenewal"Is myHealthcareactive?"Casenumberstarts witha "2""Whatare yourhours?""EBTcard"You givethem theirPMIBankstatement"PayStubs""Whydidn't I getmybenefits?"Call lastsover 15minutesRequestingNew MAcardOut offood toeat"I don'tknow mycasenumber"ChildSupportcallCallerthanksyouExplainintakehoursCallDisconnects"Supervisor"AVS"Myworkernever callsback"Reportingan incomechangeAddresschangeCallerasks forcasenumberAllow 2days forworker tocall back

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Energy Assistance
  2. Non-AREP calling
  3. MOF
  4. ApplyMN and/or MNsure not working
  5. Give out form number to Google
  6. PAI
  7. Reimbursement
  8. Interpreter call
  9. Can you hear me now?
  10. Maxis OR MNsure Client Data form
  11. CAF 1 Call
  12. "Did you receive my paperwork"
  13. Case Number Starts with "1"
  14. Child Care Call
  15. Any swear word
  16. No one is there when you answer
  17. PDM
  18. Medicare Savings Program
  19. AREP calling
  20. Give out the fax number
  21. Repeat Caller
  22. Add Newborn
  23. Caller asks you to hold
  24. Caller says you were very helpful
  25. Give out County email address
  26. Parent calling about adult child
  27. Send Call to Alpha Split Worker
  28. Give caller good news
  29. Explain how to complete MNsure Renewal
  30. "Is my Healthcare active?"
  31. Case number starts with a "2"
  32. "What are your hours?"
  33. "EBT card"
  34. You give them their PMI
  35. Bank statement
  36. "Pay Stubs"
  37. "Why didn't I get my benefits?"
  38. Call lasts over 15 minutes
  39. Requesting New MA card
  40. Out of food to eat
  41. "I don't know my case number"
  42. Child Support call
  43. Caller thanks you
  44. Explain intake hours
  45. Call Disconnects
  46. "Supervisor"
  47. AVS
  48. "My worker never calls back"
  49. Reporting an income change
  50. Address change
  51. Caller asks for case number
  52. Allow 2 days for worker to call back