RepeatCallerCan youhear menow?"Whatare yourhours?""Did youreceive mypaperwork"ChildCareCallParentcallingaboutadult childCall lastsover 15minutesGivecallergoodnewsExplainintakehoursInterpretercallMOFCaseNumberStarts with"1"AddNewbornApplyMNand/orMNsure notworking"I don'tknow mycasenumber"Explain howto completeMNsureRenewalGive outformnumber toGoogleCasenumberstarts witha "2"Callerasks forcasenumberCallersays youwere veryhelpfulChildSupportcallAnyswearwordNon-AREPcallingGive outCountyemailaddressCallerthanksyouCallerasks youto holdGive outthe faxnumberYou givethem theirPMIReimbursement"PayStubs"Allow 2days forworker tocall backOut offood toeatAddresschangeAVSRequestingNew MAcardMedicareSavingsProgram"Supervisor"Maxis ORMNsureClientData formPDMNo one istherewhen youanswerSend Callto AlphaSplitWorker"Is myHealthcareactive?"CallDisconnectsCAF1 CallBankstatement"Myworkernever callsback"AREPcallingPAI"Whydidn't I getmybenefits?"Reportingan incomechange"EBTcard"EnergyAssistanceRepeatCallerCan youhear menow?"Whatare yourhours?""Did youreceive mypaperwork"ChildCareCallParentcallingaboutadult childCall lastsover 15minutesGivecallergoodnewsExplainintakehoursInterpretercallMOFCaseNumberStarts with"1"AddNewbornApplyMNand/orMNsure notworking"I don'tknow mycasenumber"Explain howto completeMNsureRenewalGive outformnumber toGoogleCasenumberstarts witha "2"Callerasks forcasenumberCallersays youwere veryhelpfulChildSupportcallAnyswearwordNon-AREPcallingGive outCountyemailaddressCallerthanksyouCallerasks youto holdGive outthe faxnumberYou givethem theirPMIReimbursement"PayStubs"Allow 2days forworker tocall backOut offood toeatAddresschangeAVSRequestingNew MAcardMedicareSavingsProgram"Supervisor"Maxis ORMNsureClientData formPDMNo one istherewhen youanswerSend Callto AlphaSplitWorker"Is myHealthcareactive?"CallDisconnectsCAF1 CallBankstatement"Myworkernever callsback"AREPcallingPAI"Whydidn't I getmybenefits?"Reportingan incomechange"EBTcard"EnergyAssistance

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Repeat Caller
  2. Can you hear me now?
  3. "What are your hours?"
  4. "Did you receive my paperwork"
  5. Child Care Call
  6. Parent calling about adult child
  7. Call lasts over 15 minutes
  8. Give caller good news
  9. Explain intake hours
  10. Interpreter call
  11. MOF
  12. Case Number Starts with "1"
  13. Add Newborn
  14. ApplyMN and/or MNsure not working
  15. "I don't know my case number"
  16. Explain how to complete MNsure Renewal
  17. Give out form number to Google
  18. Case number starts with a "2"
  19. Caller asks for case number
  20. Caller says you were very helpful
  21. Child Support call
  22. Any swear word
  23. Non-AREP calling
  24. Give out County email address
  25. Caller thanks you
  26. Caller asks you to hold
  27. Give out the fax number
  28. You give them their PMI
  29. Reimbursement
  30. "Pay Stubs"
  31. Allow 2 days for worker to call back
  32. Out of food to eat
  33. Address change
  34. AVS
  35. Requesting New MA card
  36. Medicare Savings Program
  37. "Supervisor"
  38. Maxis OR MNsure Client Data form
  39. PDM
  40. No one is there when you answer
  41. Send Call to Alpha Split Worker
  42. "Is my Healthcare active?"
  43. Call Disconnects
  44. CAF 1 Call
  45. Bank statement
  46. "My worker never calls back"
  47. AREP calling
  48. PAI
  49. "Why didn't I get my benefits?"
  50. Reporting an income change
  51. "EBT card"
  52. Energy Assistance