"Myworkernever callsback"Parentcallingaboutadult childMedicareSavingsProgramReimbursementApplyMNand/orMNsure notworkingPAI"PayStubs"GivecallergoodnewsAddNewbornGive outformnumber toGoogle"Supervisor"CaseNumberStarts with"1"Can youhear menow?"Did youreceive mypaperwork"Callersays youwere veryhelpfulGive outCountyemailaddress"EBTcard"RepeatCaller"Whatare yourhours?"Maxis ORMNsureClientData formAllow 2days forworker tocall backRequestingNew MAcardNon-AREPcallingCallerasks youto holdAnyswearwordOut offood toeatInterpretercallPDMCAF1 Call"Whydidn't I getmybenefits?"Give outthe faxnumber"Is myHealthcareactive?"ChildSupportcallAddresschangeExplain howto completeMNsureRenewalCallDisconnectsNo one istherewhen youanswerAREPcallingYou givethem theirPMICall lastsover 15minutesCasenumberstarts witha "2"ChildCareCallExplainintakehoursMOFReportingan incomechangeCallerasks forcasenumberAVSEnergyAssistanceBankstatement"I don'tknow mycasenumber"Send Callto AlphaSplitWorkerCallerthanksyou"Myworkernever callsback"Parentcallingaboutadult childMedicareSavingsProgramReimbursementApplyMNand/orMNsure notworkingPAI"PayStubs"GivecallergoodnewsAddNewbornGive outformnumber toGoogle"Supervisor"CaseNumberStarts with"1"Can youhear menow?"Did youreceive mypaperwork"Callersays youwere veryhelpfulGive outCountyemailaddress"EBTcard"RepeatCaller"Whatare yourhours?"Maxis ORMNsureClientData formAllow 2days forworker tocall backRequestingNew MAcardNon-AREPcallingCallerasks youto holdAnyswearwordOut offood toeatInterpretercallPDMCAF1 Call"Whydidn't I getmybenefits?"Give outthe faxnumber"Is myHealthcareactive?"ChildSupportcallAddresschangeExplain howto completeMNsureRenewalCallDisconnectsNo one istherewhen youanswerAREPcallingYou givethem theirPMICall lastsover 15minutesCasenumberstarts witha "2"ChildCareCallExplainintakehoursMOFReportingan incomechangeCallerasks forcasenumberAVSEnergyAssistanceBankstatement"I don'tknow mycasenumber"Send Callto AlphaSplitWorkerCallerthanksyou

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My worker never calls back"
  2. Parent calling about adult child
  3. Medicare Savings Program
  4. Reimbursement
  5. ApplyMN and/or MNsure not working
  6. PAI
  7. "Pay Stubs"
  8. Give caller good news
  9. Add Newborn
  10. Give out form number to Google
  11. "Supervisor"
  12. Case Number Starts with "1"
  13. Can you hear me now?
  14. "Did you receive my paperwork"
  15. Caller says you were very helpful
  16. Give out County email address
  17. "EBT card"
  18. Repeat Caller
  19. "What are your hours?"
  20. Maxis OR MNsure Client Data form
  21. Allow 2 days for worker to call back
  22. Requesting New MA card
  23. Non-AREP calling
  24. Caller asks you to hold
  25. Any swear word
  26. Out of food to eat
  27. Interpreter call
  28. PDM
  29. CAF 1 Call
  30. "Why didn't I get my benefits?"
  31. Give out the fax number
  32. "Is my Healthcare active?"
  33. Child Support call
  34. Address change
  35. Explain how to complete MNsure Renewal
  36. Call Disconnects
  37. No one is there when you answer
  38. AREP calling
  39. You give them their PMI
  40. Call lasts over 15 minutes
  41. Case number starts with a "2"
  42. Child Care Call
  43. Explain intake hours
  44. MOF
  45. Reporting an income change
  46. Caller asks for case number
  47. AVS
  48. Energy Assistance
  49. Bank statement
  50. "I don't know my case number"
  51. Send Call to Alpha Split Worker
  52. Caller thanks you