AVSPAIPDMCasenumberstarts witha "2"ChildSupportcall"PayStubs"ExplainintakehoursEnergyAssistanceGivecallergoodnewsAddresschange"Is myHealthcareactive?"Callerasks forcasenumberGive outCountyemailaddressInterpretercall"I don'tknow mycasenumber"Out offood toeatCan youhear menow?"Myworkernever callsback"Allow 2days forworker tocall backParentcallingaboutadult child"Whydidn't I getmybenefits?""Supervisor"AnyswearwordAREPcallingMaxis ORMNsureClientData formCallDisconnectsCallersays youwere veryhelpfulExplain howto completeMNsureRenewalSend Callto AlphaSplitWorkerReportingan incomechangeYou givethem theirPMIMOFGive outthe faxnumberGive outformnumber toGoogle"Whatare yourhours?"Call lastsover 15minutesNon-AREPcallingNo one istherewhen youanswerCallerthanksyouBankstatementRepeatCallerChildCareCallReimbursementCAF1 Call"EBTcard"ApplyMNand/orMNsure notworkingCaseNumberStarts with"1"Callerasks youto holdMedicareSavingsProgram"Did youreceive mypaperwork"AddNewbornRequestingNew MAcardAVSPAIPDMCasenumberstarts witha "2"ChildSupportcall"PayStubs"ExplainintakehoursEnergyAssistanceGivecallergoodnewsAddresschange"Is myHealthcareactive?"Callerasks forcasenumberGive outCountyemailaddressInterpretercall"I don'tknow mycasenumber"Out offood toeatCan youhear menow?"Myworkernever callsback"Allow 2days forworker tocall backParentcallingaboutadult child"Whydidn't I getmybenefits?""Supervisor"AnyswearwordAREPcallingMaxis ORMNsureClientData formCallDisconnectsCallersays youwere veryhelpfulExplain howto completeMNsureRenewalSend Callto AlphaSplitWorkerReportingan incomechangeYou givethem theirPMIMOFGive outthe faxnumberGive outformnumber toGoogle"Whatare yourhours?"Call lastsover 15minutesNon-AREPcallingNo one istherewhen youanswerCallerthanksyouBankstatementRepeatCallerChildCareCallReimbursementCAF1 Call"EBTcard"ApplyMNand/orMNsure notworkingCaseNumberStarts with"1"Callerasks youto holdMedicareSavingsProgram"Did youreceive mypaperwork"AddNewbornRequestingNew MAcard

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AVS
  2. PAI
  3. PDM
  4. Case number starts with a "2"
  5. Child Support call
  6. "Pay Stubs"
  7. Explain intake hours
  8. Energy Assistance
  9. Give caller good news
  10. Address change
  11. "Is my Healthcare active?"
  12. Caller asks for case number
  13. Give out County email address
  14. Interpreter call
  15. "I don't know my case number"
  16. Out of food to eat
  17. Can you hear me now?
  18. "My worker never calls back"
  19. Allow 2 days for worker to call back
  20. Parent calling about adult child
  21. "Why didn't I get my benefits?"
  22. "Supervisor"
  23. Any swear word
  24. AREP calling
  25. Maxis OR MNsure Client Data form
  26. Call Disconnects
  27. Caller says you were very helpful
  28. Explain how to complete MNsure Renewal
  29. Send Call to Alpha Split Worker
  30. Reporting an income change
  31. You give them their PMI
  32. MOF
  33. Give out the fax number
  34. Give out form number to Google
  35. "What are your hours?"
  36. Call lasts over 15 minutes
  37. Non-AREP calling
  38. No one is there when you answer
  39. Caller thanks you
  40. Bank statement
  41. Repeat Caller
  42. Child Care Call
  43. Reimbursement
  44. CAF 1 Call
  45. "EBT card"
  46. ApplyMN and/or MNsure not working
  47. Case Number Starts with "1"
  48. Caller asks you to hold
  49. Medicare Savings Program
  50. "Did you receive my paperwork"
  51. Add Newborn
  52. Requesting New MA card