"Myworkernever callsback""Is myHealthcareactive?"RepeatCallerSend Callto AlphaSplitWorkerGive outCountyemailaddressPDMAddNewbornOut offood toeatCall lastsover 15minutesReimbursementGive outformnumber toGoogleAddresschangeMaxis ORMNsureClientData formCan youhear menow?ApplyMNand/orMNsure notworkingCallDisconnectsCaseNumberStarts with"1"PAIMOF"Did youreceive mypaperwork"Callerasks youto hold"Whydidn't I getmybenefits?"Explain howto completeMNsureRenewalReportingan incomechange"PayStubs"ExplainintakehoursCallerthanksyouEnergyAssistanceGivecallergoodnews"I don'tknow mycasenumber"BankstatementCallersays youwere veryhelpfulAllow 2days forworker tocall backNo one istherewhen youanswerCAF1 Call"Supervisor"AnyswearwordMedicareSavingsProgramAREPcallingGive outthe faxnumberAVSNon-AREPcalling"EBTcard"Casenumberstarts witha "2"ChildCareCallCallerasks forcasenumberParentcallingaboutadult childInterpretercallChildSupportcallRequestingNew MAcard"Whatare yourhours?"You givethem theirPMI"Myworkernever callsback""Is myHealthcareactive?"RepeatCallerSend Callto AlphaSplitWorkerGive outCountyemailaddressPDMAddNewbornOut offood toeatCall lastsover 15minutesReimbursementGive outformnumber toGoogleAddresschangeMaxis ORMNsureClientData formCan youhear menow?ApplyMNand/orMNsure notworkingCallDisconnectsCaseNumberStarts with"1"PAIMOF"Did youreceive mypaperwork"Callerasks youto hold"Whydidn't I getmybenefits?"Explain howto completeMNsureRenewalReportingan incomechange"PayStubs"ExplainintakehoursCallerthanksyouEnergyAssistanceGivecallergoodnews"I don'tknow mycasenumber"BankstatementCallersays youwere veryhelpfulAllow 2days forworker tocall backNo one istherewhen youanswerCAF1 Call"Supervisor"AnyswearwordMedicareSavingsProgramAREPcallingGive outthe faxnumberAVSNon-AREPcalling"EBTcard"Casenumberstarts witha "2"ChildCareCallCallerasks forcasenumberParentcallingaboutadult childInterpretercallChildSupportcallRequestingNew MAcard"Whatare yourhours?"You givethem theirPMI

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My worker never calls back"
  2. "Is my Healthcare active?"
  3. Repeat Caller
  4. Send Call to Alpha Split Worker
  5. Give out County email address
  6. PDM
  7. Add Newborn
  8. Out of food to eat
  9. Call lasts over 15 minutes
  10. Reimbursement
  11. Give out form number to Google
  12. Address change
  13. Maxis OR MNsure Client Data form
  14. Can you hear me now?
  15. ApplyMN and/or MNsure not working
  16. Call Disconnects
  17. Case Number Starts with "1"
  18. PAI
  19. MOF
  20. "Did you receive my paperwork"
  21. Caller asks you to hold
  22. "Why didn't I get my benefits?"
  23. Explain how to complete MNsure Renewal
  24. Reporting an income change
  25. "Pay Stubs"
  26. Explain intake hours
  27. Caller thanks you
  28. Energy Assistance
  29. Give caller good news
  30. "I don't know my case number"
  31. Bank statement
  32. Caller says you were very helpful
  33. Allow 2 days for worker to call back
  34. No one is there when you answer
  35. CAF 1 Call
  36. "Supervisor"
  37. Any swear word
  38. Medicare Savings Program
  39. AREP calling
  40. Give out the fax number
  41. AVS
  42. Non-AREP calling
  43. "EBT card"
  44. Case number starts with a "2"
  45. Child Care Call
  46. Caller asks for case number
  47. Parent calling about adult child
  48. Interpreter call
  49. Child Support call
  50. Requesting New MA card
  51. "What are your hours?"
  52. You give them their PMI