"EBTcard"RequestingNew MAcardOut offood toeatCaseNumberStarts with"1"InterpretercallYou givethem theirPMIGive outCountyemailaddressApplyMNand/orMNsure notworkingGivecallergoodnewsCallDisconnectsReimbursement"PayStubs"Reportingan incomechangeGive outthe faxnumberMaxis ORMNsureClientData formCall lastsover 15minutesExplainintakehoursEnergyAssistanceAREPcallingExplain howto completeMNsureRenewalBankstatementMedicareSavingsProgramPDMSend Callto AlphaSplitWorkerRepeatCallerCallerasks youto holdCasenumberstarts witha "2"PAICan youhear menow?"I don'tknow mycasenumber""Is myHealthcareactive?"Non-AREPcallingCallerasks forcasenumberAnyswearwordAllow 2days forworker tocall backCallerthanksyouAddNewbornAVSChildCareCallMOFCallersays youwere veryhelpfulCAF1 CallGive outformnumber toGoogle"Whatare yourhours?"Parentcallingaboutadult child"Supervisor"ChildSupportcall"Myworkernever callsback""Did youreceive mypaperwork"AddresschangeNo one istherewhen youanswer"Whydidn't I getmybenefits?""EBTcard"RequestingNew MAcardOut offood toeatCaseNumberStarts with"1"InterpretercallYou givethem theirPMIGive outCountyemailaddressApplyMNand/orMNsure notworkingGivecallergoodnewsCallDisconnectsReimbursement"PayStubs"Reportingan incomechangeGive outthe faxnumberMaxis ORMNsureClientData formCall lastsover 15minutesExplainintakehoursEnergyAssistanceAREPcallingExplain howto completeMNsureRenewalBankstatementMedicareSavingsProgramPDMSend Callto AlphaSplitWorkerRepeatCallerCallerasks youto holdCasenumberstarts witha "2"PAICan youhear menow?"I don'tknow mycasenumber""Is myHealthcareactive?"Non-AREPcallingCallerasks forcasenumberAnyswearwordAllow 2days forworker tocall backCallerthanksyouAddNewbornAVSChildCareCallMOFCallersays youwere veryhelpfulCAF1 CallGive outformnumber toGoogle"Whatare yourhours?"Parentcallingaboutadult child"Supervisor"ChildSupportcall"Myworkernever callsback""Did youreceive mypaperwork"AddresschangeNo one istherewhen youanswer"Whydidn't I getmybenefits?"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "EBT card"
  2. Requesting New MA card
  3. Out of food to eat
  4. Case Number Starts with "1"
  5. Interpreter call
  6. You give them their PMI
  7. Give out County email address
  8. ApplyMN and/or MNsure not working
  9. Give caller good news
  10. Call Disconnects
  11. Reimbursement
  12. "Pay Stubs"
  13. Reporting an income change
  14. Give out the fax number
  15. Maxis OR MNsure Client Data form
  16. Call lasts over 15 minutes
  17. Explain intake hours
  18. Energy Assistance
  19. AREP calling
  20. Explain how to complete MNsure Renewal
  21. Bank statement
  22. Medicare Savings Program
  23. PDM
  24. Send Call to Alpha Split Worker
  25. Repeat Caller
  26. Caller asks you to hold
  27. Case number starts with a "2"
  28. PAI
  29. Can you hear me now?
  30. "I don't know my case number"
  31. "Is my Healthcare active?"
  32. Non-AREP calling
  33. Caller asks for case number
  34. Any swear word
  35. Allow 2 days for worker to call back
  36. Caller thanks you
  37. Add Newborn
  38. AVS
  39. Child Care Call
  40. MOF
  41. Caller says you were very helpful
  42. CAF 1 Call
  43. Give out form number to Google
  44. "What are your hours?"
  45. Parent calling about adult child
  46. "Supervisor"
  47. Child Support call
  48. "My worker never calls back"
  49. "Did you receive my paperwork"
  50. Address change
  51. No one is there when you answer
  52. "Why didn't I get my benefits?"