Give outformnumber toGoogle"Whydidn't I getmybenefits?"BankstatementOut offood toeatCall lastsover 15minutesChildCareCallPDM"Is myHealthcareactive?"Casenumberstarts witha "2"RepeatCallerPAICallersays youwere veryhelpfulGive outthe faxnumberReportingan incomechangeApplyMNand/orMNsure notworkingAddresschangeAnyswearwordNon-AREPcallingExplain howto completeMNsureRenewal"Myworkernever callsback""Did youreceive mypaperwork"Callerasks forcasenumberEnergyAssistanceYou givethem theirPMICan youhear menow?MedicareSavingsProgramSend Callto AlphaSplitWorkerCallerthanksyouCAF1 CallCaseNumberStarts with"1"MOF"Supervisor"No one istherewhen youanswerAVS"EBTcard"ReimbursementGivecallergoodnewsExplainintakehoursCallDisconnectsAREPcallingCallerasks youto hold"Whatare yourhours?""PayStubs"Allow 2days forworker tocall backMaxis ORMNsureClientData formAddNewbornParentcallingaboutadult childInterpretercallChildSupportcall"I don'tknow mycasenumber"RequestingNew MAcardGive outCountyemailaddressGive outformnumber toGoogle"Whydidn't I getmybenefits?"BankstatementOut offood toeatCall lastsover 15minutesChildCareCallPDM"Is myHealthcareactive?"Casenumberstarts witha "2"RepeatCallerPAICallersays youwere veryhelpfulGive outthe faxnumberReportingan incomechangeApplyMNand/orMNsure notworkingAddresschangeAnyswearwordNon-AREPcallingExplain howto completeMNsureRenewal"Myworkernever callsback""Did youreceive mypaperwork"Callerasks forcasenumberEnergyAssistanceYou givethem theirPMICan youhear menow?MedicareSavingsProgramSend Callto AlphaSplitWorkerCallerthanksyouCAF1 CallCaseNumberStarts with"1"MOF"Supervisor"No one istherewhen youanswerAVS"EBTcard"ReimbursementGivecallergoodnewsExplainintakehoursCallDisconnectsAREPcallingCallerasks youto hold"Whatare yourhours?""PayStubs"Allow 2days forworker tocall backMaxis ORMNsureClientData formAddNewbornParentcallingaboutadult childInterpretercallChildSupportcall"I don'tknow mycasenumber"RequestingNew MAcardGive outCountyemailaddress

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give out form number to Google
  2. "Why didn't I get my benefits?"
  3. Bank statement
  4. Out of food to eat
  5. Call lasts over 15 minutes
  6. Child Care Call
  7. PDM
  8. "Is my Healthcare active?"
  9. Case number starts with a "2"
  10. Repeat Caller
  11. PAI
  12. Caller says you were very helpful
  13. Give out the fax number
  14. Reporting an income change
  15. ApplyMN and/or MNsure not working
  16. Address change
  17. Any swear word
  18. Non-AREP calling
  19. Explain how to complete MNsure Renewal
  20. "My worker never calls back"
  21. "Did you receive my paperwork"
  22. Caller asks for case number
  23. Energy Assistance
  24. You give them their PMI
  25. Can you hear me now?
  26. Medicare Savings Program
  27. Send Call to Alpha Split Worker
  28. Caller thanks you
  29. CAF 1 Call
  30. Case Number Starts with "1"
  31. MOF
  32. "Supervisor"
  33. No one is there when you answer
  34. AVS
  35. "EBT card"
  36. Reimbursement
  37. Give caller good news
  38. Explain intake hours
  39. Call Disconnects
  40. AREP calling
  41. Caller asks you to hold
  42. "What are your hours?"
  43. "Pay Stubs"
  44. Allow 2 days for worker to call back
  45. Maxis OR MNsure Client Data form
  46. Add Newborn
  47. Parent calling about adult child
  48. Interpreter call
  49. Child Support call
  50. "I don't know my case number"
  51. Requesting New MA card
  52. Give out County email address