GivecallergoodnewsReportingan incomechange"I don'tknow mycasenumber"Give outthe faxnumberApplyMNand/orMNsure notworkingAREPcallingGive outformnumber toGoogleNo one istherewhen youanswerRequestingNew MAcardChildCareCallExplainintakehoursSend Callto AlphaSplitWorkerMedicareSavingsProgramGive outCountyemailaddress"Myworkernever callsback"InterpretercallCan youhear menow?AVSEnergyAssistance"Did youreceive mypaperwork"Maxis ORMNsureClientData formCaseNumberStarts with"1"Casenumberstarts witha "2"Call lastsover 15minutesCallerasks forcasenumber"PayStubs"AddresschangeYou givethem theirPMICallersays youwere veryhelpfulNon-AREPcallingCallerasks youto holdParentcallingaboutadult childAddNewbornMOFBankstatementCallDisconnectsChildSupportcallAllow 2days forworker tocall back"Whydidn't I getmybenefits?""Supervisor"PAIReimbursement"EBTcard"Out offood toeatAnyswearword"Is myHealthcareactive?"PDM"Whatare yourhours?"Explain howto completeMNsureRenewalRepeatCallerCallerthanksyouCAF1 CallGivecallergoodnewsReportingan incomechange"I don'tknow mycasenumber"Give outthe faxnumberApplyMNand/orMNsure notworkingAREPcallingGive outformnumber toGoogleNo one istherewhen youanswerRequestingNew MAcardChildCareCallExplainintakehoursSend Callto AlphaSplitWorkerMedicareSavingsProgramGive outCountyemailaddress"Myworkernever callsback"InterpretercallCan youhear menow?AVSEnergyAssistance"Did youreceive mypaperwork"Maxis ORMNsureClientData formCaseNumberStarts with"1"Casenumberstarts witha "2"Call lastsover 15minutesCallerasks forcasenumber"PayStubs"AddresschangeYou givethem theirPMICallersays youwere veryhelpfulNon-AREPcallingCallerasks youto holdParentcallingaboutadult childAddNewbornMOFBankstatementCallDisconnectsChildSupportcallAllow 2days forworker tocall back"Whydidn't I getmybenefits?""Supervisor"PAIReimbursement"EBTcard"Out offood toeatAnyswearword"Is myHealthcareactive?"PDM"Whatare yourhours?"Explain howto completeMNsureRenewalRepeatCallerCallerthanksyouCAF1 Call

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give caller good news
  2. Reporting an income change
  3. "I don't know my case number"
  4. Give out the fax number
  5. ApplyMN and/or MNsure not working
  6. AREP calling
  7. Give out form number to Google
  8. No one is there when you answer
  9. Requesting New MA card
  10. Child Care Call
  11. Explain intake hours
  12. Send Call to Alpha Split Worker
  13. Medicare Savings Program
  14. Give out County email address
  15. "My worker never calls back"
  16. Interpreter call
  17. Can you hear me now?
  18. AVS
  19. Energy Assistance
  20. "Did you receive my paperwork"
  21. Maxis OR MNsure Client Data form
  22. Case Number Starts with "1"
  23. Case number starts with a "2"
  24. Call lasts over 15 minutes
  25. Caller asks for case number
  26. "Pay Stubs"
  27. Address change
  28. You give them their PMI
  29. Caller says you were very helpful
  30. Non-AREP calling
  31. Caller asks you to hold
  32. Parent calling about adult child
  33. Add Newborn
  34. MOF
  35. Bank statement
  36. Call Disconnects
  37. Child Support call
  38. Allow 2 days for worker to call back
  39. "Why didn't I get my benefits?"
  40. "Supervisor"
  41. PAI
  42. Reimbursement
  43. "EBT card"
  44. Out of food to eat
  45. Any swear word
  46. "Is my Healthcare active?"
  47. PDM
  48. "What are your hours?"
  49. Explain how to complete MNsure Renewal
  50. Repeat Caller
  51. Caller thanks you
  52. CAF 1 Call