Casenumberstarts witha "2"Give outformnumber toGoogleAVS"EBTcard"PAIGive outthe faxnumber"Did youreceive mypaperwork"ChildSupportcallReimbursementYou givethem theirPMICaseNumberStarts with"1"Can youhear menow?No one istherewhen youanswerAddNewbornPDMApplyMNand/orMNsure notworking"Supervisor"MOFInterpretercallParentcallingaboutadult childExplain howto completeMNsureRenewalCall lastsover 15minutesSend Callto AlphaSplitWorkerReportingan incomechangeMedicareSavingsProgramGivecallergoodnewsCAF1 CallMaxis ORMNsureClientData form"I don'tknow mycasenumber""PayStubs"RepeatCallerAllow 2days forworker tocall back"Is myHealthcareactive?"Bankstatement"Whydidn't I getmybenefits?"Non-AREPcallingChildCareCallRequestingNew MAcardAREPcallingCallerasks youto holdOut offood toeatAnyswearwordEnergyAssistanceExplainintakehoursCallerthanksyouCallersays youwere veryhelpfulCallDisconnectsGive outCountyemailaddressAddresschange"Whatare yourhours?""Myworkernever callsback"Callerasks forcasenumberCasenumberstarts witha "2"Give outformnumber toGoogleAVS"EBTcard"PAIGive outthe faxnumber"Did youreceive mypaperwork"ChildSupportcallReimbursementYou givethem theirPMICaseNumberStarts with"1"Can youhear menow?No one istherewhen youanswerAddNewbornPDMApplyMNand/orMNsure notworking"Supervisor"MOFInterpretercallParentcallingaboutadult childExplain howto completeMNsureRenewalCall lastsover 15minutesSend Callto AlphaSplitWorkerReportingan incomechangeMedicareSavingsProgramGivecallergoodnewsCAF1 CallMaxis ORMNsureClientData form"I don'tknow mycasenumber""PayStubs"RepeatCallerAllow 2days forworker tocall back"Is myHealthcareactive?"Bankstatement"Whydidn't I getmybenefits?"Non-AREPcallingChildCareCallRequestingNew MAcardAREPcallingCallerasks youto holdOut offood toeatAnyswearwordEnergyAssistanceExplainintakehoursCallerthanksyouCallersays youwere veryhelpfulCallDisconnectsGive outCountyemailaddressAddresschange"Whatare yourhours?""Myworkernever callsback"Callerasks forcasenumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case number starts with a "2"
  2. Give out form number to Google
  3. AVS
  4. "EBT card"
  5. PAI
  6. Give out the fax number
  7. "Did you receive my paperwork"
  8. Child Support call
  9. Reimbursement
  10. You give them their PMI
  11. Case Number Starts with "1"
  12. Can you hear me now?
  13. No one is there when you answer
  14. Add Newborn
  15. PDM
  16. ApplyMN and/or MNsure not working
  17. "Supervisor"
  18. MOF
  19. Interpreter call
  20. Parent calling about adult child
  21. Explain how to complete MNsure Renewal
  22. Call lasts over 15 minutes
  23. Send Call to Alpha Split Worker
  24. Reporting an income change
  25. Medicare Savings Program
  26. Give caller good news
  27. CAF 1 Call
  28. Maxis OR MNsure Client Data form
  29. "I don't know my case number"
  30. "Pay Stubs"
  31. Repeat Caller
  32. Allow 2 days for worker to call back
  33. "Is my Healthcare active?"
  34. Bank statement
  35. "Why didn't I get my benefits?"
  36. Non-AREP calling
  37. Child Care Call
  38. Requesting New MA card
  39. AREP calling
  40. Caller asks you to hold
  41. Out of food to eat
  42. Any swear word
  43. Energy Assistance
  44. Explain intake hours
  45. Caller thanks you
  46. Caller says you were very helpful
  47. Call Disconnects
  48. Give out County email address
  49. Address change
  50. "What are your hours?"
  51. "My worker never calls back"
  52. Caller asks for case number