Reporting an income change Can you hear me now? Parent calling about adult child AVS "Did you receive my paperwork" Call lasts over 15 minutes "EBT card" Child Support call You give them their PMI No one is there when you answer Call Disconnects ApplyMN and/or MNsure not working PDM Caller says you were very helpful Give out County email address Child Care Call "Is my Healthcare active?" Any swear word Caller asks you to hold Bank statement "What are your hours?" Interpreter call Explain intake hours Caller thanks you Energy Assistance "My worker never calls back" Out of food to eat AREP calling Repeat Caller Give caller good news "Supervisor" Give out the fax number "Why didn't I get my benefits?" "Pay Stubs" Case number starts with a "2" PAI Reimbursement "I don't know my case number" Explain how to complete MNsure Renewal Give out form number to Google Maxis OR MNsure Client Data form Add Newborn Address change Send Call to Alpha Split Worker Caller asks for case number MOF Medicare Savings Program Allow 2 days for worker to call back CAF 1 Call Requesting New MA card Non- AREP calling Case Number Starts with "1" Reporting an income change Can you hear me now? Parent calling about adult child AVS "Did you receive my paperwork" Call lasts over 15 minutes "EBT card" Child Support call You give them their PMI No one is there when you answer Call Disconnects ApplyMN and/or MNsure not working PDM Caller says you were very helpful Give out County email address Child Care Call "Is my Healthcare active?" Any swear word Caller asks you to hold Bank statement "What are your hours?" Interpreter call Explain intake hours Caller thanks you Energy Assistance "My worker never calls back" Out of food to eat AREP calling Repeat Caller Give caller good news "Supervisor" Give out the fax number "Why didn't I get my benefits?" "Pay Stubs" Case number starts with a "2" PAI Reimbursement "I don't know my case number" Explain how to complete MNsure Renewal Give out form number to Google Maxis OR MNsure Client Data form Add Newborn Address change Send Call to Alpha Split Worker Caller asks for case number MOF Medicare Savings Program Allow 2 days for worker to call back CAF 1 Call Requesting New MA card Non- AREP calling Case Number Starts with "1"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reporting an income change
Can you hear me now?
Parent calling about adult child
AVS
"Did you receive my paperwork"
Call lasts over 15 minutes
"EBT card"
Child Support call
You give them their PMI
No one is there when you answer
Call Disconnects
ApplyMN and/or MNsure not working
PDM
Caller says you were very helpful
Give out County email address
Child Care Call
"Is my Healthcare active?"
Any swear word
Caller asks you to hold
Bank statement
"What are your hours?"
Interpreter call
Explain intake hours
Caller thanks you
Energy Assistance
"My worker never calls back"
Out of food to eat
AREP calling
Repeat Caller
Give caller good news
"Supervisor"
Give out the fax number
"Why didn't I get my benefits?"
"Pay Stubs"
Case number starts with a "2"
PAI
Reimbursement
"I don't know my case number"
Explain how to complete MNsure Renewal
Give out form number to Google
Maxis OR MNsure Client Data form
Add Newborn
Address change
Send Call to Alpha Split Worker
Caller asks for case number
MOF
Medicare Savings Program
Allow 2 days for worker to call back
CAF 1 Call
Requesting New MA card
Non-AREP calling
Case Number Starts with "1"