AnyswearwordRequestingNew MAcardCasenumberstarts witha "2"BankstatementInterpretercallParentcallingaboutadult child"Whatare yourhours?"Explain howto completeMNsureRenewalAddNewborn"EBTcard"Give outthe faxnumberChildSupportcallNo one istherewhen youanswerChildCareCall"Is myHealthcareactive?"Non-AREPcalling"Supervisor""Myworkernever callsback"ReimbursementCallDisconnectsGive outCountyemailaddressAllow 2days forworker tocall backAddresschangeSend Callto AlphaSplitWorkerMaxis ORMNsureClientData formOut offood toeatCallerasks youto hold"PayStubs"CallerthanksyouYou givethem theirPMICaseNumberStarts with"1""Whydidn't I getmybenefits?"CAF1 CallPDMExplainintakehoursEnergyAssistance"Did youreceive mypaperwork"RepeatCallerPAIAREPcallingMOFGivecallergoodnewsReportingan incomechangeApplyMNand/orMNsure notworkingCallersays youwere veryhelpfulAVSGive outformnumber toGoogle"I don'tknow mycasenumber"Can youhear menow?MedicareSavingsProgramCallerasks forcasenumberCall lastsover 15minutesAnyswearwordRequestingNew MAcardCasenumberstarts witha "2"BankstatementInterpretercallParentcallingaboutadult child"Whatare yourhours?"Explain howto completeMNsureRenewalAddNewborn"EBTcard"Give outthe faxnumberChildSupportcallNo one istherewhen youanswerChildCareCall"Is myHealthcareactive?"Non-AREPcalling"Supervisor""Myworkernever callsback"ReimbursementCallDisconnectsGive outCountyemailaddressAllow 2days forworker tocall backAddresschangeSend Callto AlphaSplitWorkerMaxis ORMNsureClientData formOut offood toeatCallerasks youto hold"PayStubs"CallerthanksyouYou givethem theirPMICaseNumberStarts with"1""Whydidn't I getmybenefits?"CAF1 CallPDMExplainintakehoursEnergyAssistance"Did youreceive mypaperwork"RepeatCallerPAIAREPcallingMOFGivecallergoodnewsReportingan incomechangeApplyMNand/orMNsure notworkingCallersays youwere veryhelpfulAVSGive outformnumber toGoogle"I don'tknow mycasenumber"Can youhear menow?MedicareSavingsProgramCallerasks forcasenumberCall lastsover 15minutes

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
  1. Any swear word
  2. Requesting New MA card
  3. Case number starts with a "2"
  4. Bank statement
  5. Interpreter call
  6. Parent calling about adult child
  7. "What are your hours?"
  8. Explain how to complete MNsure Renewal
  9. Add Newborn
  10. "EBT card"
  11. Give out the fax number
  12. Child Support call
  13. No one is there when you answer
  14. Child Care Call
  15. "Is my Healthcare active?"
  16. Non-AREP calling
  17. "Supervisor"
  18. "My worker never calls back"
  19. Reimbursement
  20. Call Disconnects
  21. Give out County email address
  22. Allow 2 days for worker to call back
  23. Address change
  24. Send Call to Alpha Split Worker
  25. Maxis OR MNsure Client Data form
  26. Out of food to eat
  27. Caller asks you to hold
  28. "Pay Stubs"
  29. Caller thanks you
  30. You give them their PMI
  31. Case Number Starts with "1"
  32. "Why didn't I get my benefits?"
  33. CAF 1 Call
  34. PDM
  35. Explain intake hours
  36. Energy Assistance
  37. "Did you receive my paperwork"
  38. Repeat Caller
  39. PAI
  40. AREP calling
  41. MOF
  42. Give caller good news
  43. Reporting an income change
  44. ApplyMN and/or MNsure not working
  45. Caller says you were very helpful
  46. AVS
  47. Give out form number to Google
  48. "I don't know my case number"
  49. Can you hear me now?
  50. Medicare Savings Program
  51. Caller asks for case number
  52. Call lasts over 15 minutes