AREPcallingReimbursement"PayStubs"Out offood toeat"Whydidn't I getmybenefits?"Give outthe faxnumberSend Callto AlphaSplitWorkerBankstatement"Did youreceive mypaperwork"RequestingNew MAcardAddNewbornApplyMNand/orMNsure notworkingRepeatCallerExplain howto completeMNsureRenewalMedicareSavingsProgramInterpretercallCall lastsover 15minutesChildSupportcallEnergyAssistanceCallerthanksyouAllow 2days forworker tocall back"Whatare yourhours?"ExplainintakehoursPAIParentcallingaboutadult childCAF1 CallYou givethem theirPMIGive outCountyemailaddressAddresschangeNon-AREPcallingCallerasks forcasenumberCallDisconnects"Supervisor"PDMMaxis ORMNsureClientData formNo one istherewhen youanswer"Myworkernever callsback"Callersays youwere veryhelpfulAVSReportingan incomechangeCaseNumberStarts with"1"Callerasks youto holdGivecallergoodnewsGive outformnumber toGoogle"I don'tknow mycasenumber"Anyswearword"EBTcard""Is myHealthcareactive?"MOFCan youhear menow?ChildCareCallCasenumberstarts witha "2"AREPcallingReimbursement"PayStubs"Out offood toeat"Whydidn't I getmybenefits?"Give outthe faxnumberSend Callto AlphaSplitWorkerBankstatement"Did youreceive mypaperwork"RequestingNew MAcardAddNewbornApplyMNand/orMNsure notworkingRepeatCallerExplain howto completeMNsureRenewalMedicareSavingsProgramInterpretercallCall lastsover 15minutesChildSupportcallEnergyAssistanceCallerthanksyouAllow 2days forworker tocall back"Whatare yourhours?"ExplainintakehoursPAIParentcallingaboutadult childCAF1 CallYou givethem theirPMIGive outCountyemailaddressAddresschangeNon-AREPcallingCallerasks forcasenumberCallDisconnects"Supervisor"PDMMaxis ORMNsureClientData formNo one istherewhen youanswer"Myworkernever callsback"Callersays youwere veryhelpfulAVSReportingan incomechangeCaseNumberStarts with"1"Callerasks youto holdGivecallergoodnewsGive outformnumber toGoogle"I don'tknow mycasenumber"Anyswearword"EBTcard""Is myHealthcareactive?"MOFCan youhear menow?ChildCareCallCasenumberstarts witha "2"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AREP calling
  2. Reimbursement
  3. "Pay Stubs"
  4. Out of food to eat
  5. "Why didn't I get my benefits?"
  6. Give out the fax number
  7. Send Call to Alpha Split Worker
  8. Bank statement
  9. "Did you receive my paperwork"
  10. Requesting New MA card
  11. Add Newborn
  12. ApplyMN and/or MNsure not working
  13. Repeat Caller
  14. Explain how to complete MNsure Renewal
  15. Medicare Savings Program
  16. Interpreter call
  17. Call lasts over 15 minutes
  18. Child Support call
  19. Energy Assistance
  20. Caller thanks you
  21. Allow 2 days for worker to call back
  22. "What are your hours?"
  23. Explain intake hours
  24. PAI
  25. Parent calling about adult child
  26. CAF 1 Call
  27. You give them their PMI
  28. Give out County email address
  29. Address change
  30. Non-AREP calling
  31. Caller asks for case number
  32. Call Disconnects
  33. "Supervisor"
  34. PDM
  35. Maxis OR MNsure Client Data form
  36. No one is there when you answer
  37. "My worker never calls back"
  38. Caller says you were very helpful
  39. AVS
  40. Reporting an income change
  41. Case Number Starts with "1"
  42. Caller asks you to hold
  43. Give caller good news
  44. Give out form number to Google
  45. "I don't know my case number"
  46. Any swear word
  47. "EBT card"
  48. "Is my Healthcare active?"
  49. MOF
  50. Can you hear me now?
  51. Child Care Call
  52. Case number starts with a "2"