PAIAnyswearwordCasenumberstarts witha "2"ExplainintakehoursCallerasks forcasenumber"Whydidn't I getmybenefits?"InterpretercallEnergyAssistanceCallersays youwere veryhelpful"I don'tknow mycasenumber"AREPcallingGivecallergoodnews"Whatare yourhours?"No one istherewhen youanswerYou givethem theirPMIPDMSend Callto AlphaSplitWorkerReportingan incomechange"EBTcard"AVS"Supervisor"CaseNumberStarts with"1""Myworkernever callsback"CallerthanksyouExplain howto completeMNsureRenewalOut offood toeatNon-AREPcallingRepeatCallerAllow 2days forworker tocall backCan youhear menow?Parentcallingaboutadult childChildCareCallReimbursementGive outCountyemailaddressMedicareSavingsProgramChildSupportcallCall lastsover 15minutesGive outthe faxnumberApplyMNand/orMNsure notworkingGive outformnumber toGoogleBankstatementRequestingNew MAcard"Did youreceive mypaperwork"CAF1 CallAddNewbornMOFAddresschangeMaxis ORMNsureClientData form"PayStubs"CallDisconnects"Is myHealthcareactive?"Callerasks youto holdPAIAnyswearwordCasenumberstarts witha "2"ExplainintakehoursCallerasks forcasenumber"Whydidn't I getmybenefits?"InterpretercallEnergyAssistanceCallersays youwere veryhelpful"I don'tknow mycasenumber"AREPcallingGivecallergoodnews"Whatare yourhours?"No one istherewhen youanswerYou givethem theirPMIPDMSend Callto AlphaSplitWorkerReportingan incomechange"EBTcard"AVS"Supervisor"CaseNumberStarts with"1""Myworkernever callsback"CallerthanksyouExplain howto completeMNsureRenewalOut offood toeatNon-AREPcallingRepeatCallerAllow 2days forworker tocall backCan youhear menow?Parentcallingaboutadult childChildCareCallReimbursementGive outCountyemailaddressMedicareSavingsProgramChildSupportcallCall lastsover 15minutesGive outthe faxnumberApplyMNand/orMNsure notworkingGive outformnumber toGoogleBankstatementRequestingNew MAcard"Did youreceive mypaperwork"CAF1 CallAddNewbornMOFAddresschangeMaxis ORMNsureClientData form"PayStubs"CallDisconnects"Is myHealthcareactive?"Callerasks youto hold

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PAI
  2. Any swear word
  3. Case number starts with a "2"
  4. Explain intake hours
  5. Caller asks for case number
  6. "Why didn't I get my benefits?"
  7. Interpreter call
  8. Energy Assistance
  9. Caller says you were very helpful
  10. "I don't know my case number"
  11. AREP calling
  12. Give caller good news
  13. "What are your hours?"
  14. No one is there when you answer
  15. You give them their PMI
  16. PDM
  17. Send Call to Alpha Split Worker
  18. Reporting an income change
  19. "EBT card"
  20. AVS
  21. "Supervisor"
  22. Case Number Starts with "1"
  23. "My worker never calls back"
  24. Caller thanks you
  25. Explain how to complete MNsure Renewal
  26. Out of food to eat
  27. Non-AREP calling
  28. Repeat Caller
  29. Allow 2 days for worker to call back
  30. Can you hear me now?
  31. Parent calling about adult child
  32. Child Care Call
  33. Reimbursement
  34. Give out County email address
  35. Medicare Savings Program
  36. Child Support call
  37. Call lasts over 15 minutes
  38. Give out the fax number
  39. ApplyMN and/or MNsure not working
  40. Give out form number to Google
  41. Bank statement
  42. Requesting New MA card
  43. "Did you receive my paperwork"
  44. CAF 1 Call
  45. Add Newborn
  46. MOF
  47. Address change
  48. Maxis OR MNsure Client Data form
  49. "Pay Stubs"
  50. Call Disconnects
  51. "Is my Healthcare active?"
  52. Caller asks you to hold