Reportingan incomechangeCan youhear menow?Parentcallingaboutadult childAVS"Did youreceive mypaperwork"Call lastsover 15minutes"EBTcard"ChildSupportcallYou givethem theirPMINo one istherewhen youanswerCallDisconnectsApplyMNand/orMNsure notworkingPDMCallersays youwere veryhelpfulGive outCountyemailaddressChildCareCall"Is myHealthcareactive?"AnyswearwordCallerasks youto holdBankstatement"Whatare yourhours?"InterpretercallExplainintakehoursCallerthanksyouEnergyAssistance"Myworkernever callsback"Out offood toeatAREPcallingRepeatCallerGivecallergoodnews"Supervisor"Give outthe faxnumber"Whydidn't I getmybenefits?""PayStubs"Casenumberstarts witha "2"PAIReimbursement"I don'tknow mycasenumber"Explain howto completeMNsureRenewalGive outformnumber toGoogleMaxis ORMNsureClientData formAddNewbornAddresschangeSend Callto AlphaSplitWorkerCallerasks forcasenumberMOFMedicareSavingsProgramAllow 2days forworker tocall backCAF1 CallRequestingNew MAcardNon-AREPcallingCaseNumberStarts with"1"Reportingan incomechangeCan youhear menow?Parentcallingaboutadult childAVS"Did youreceive mypaperwork"Call lastsover 15minutes"EBTcard"ChildSupportcallYou givethem theirPMINo one istherewhen youanswerCallDisconnectsApplyMNand/orMNsure notworkingPDMCallersays youwere veryhelpfulGive outCountyemailaddressChildCareCall"Is myHealthcareactive?"AnyswearwordCallerasks youto holdBankstatement"Whatare yourhours?"InterpretercallExplainintakehoursCallerthanksyouEnergyAssistance"Myworkernever callsback"Out offood toeatAREPcallingRepeatCallerGivecallergoodnews"Supervisor"Give outthe faxnumber"Whydidn't I getmybenefits?""PayStubs"Casenumberstarts witha "2"PAIReimbursement"I don'tknow mycasenumber"Explain howto completeMNsureRenewalGive outformnumber toGoogleMaxis ORMNsureClientData formAddNewbornAddresschangeSend Callto AlphaSplitWorkerCallerasks forcasenumberMOFMedicareSavingsProgramAllow 2days forworker tocall backCAF1 CallRequestingNew MAcardNon-AREPcallingCaseNumberStarts with"1"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reporting an income change
  2. Can you hear me now?
  3. Parent calling about adult child
  4. AVS
  5. "Did you receive my paperwork"
  6. Call lasts over 15 minutes
  7. "EBT card"
  8. Child Support call
  9. You give them their PMI
  10. No one is there when you answer
  11. Call Disconnects
  12. ApplyMN and/or MNsure not working
  13. PDM
  14. Caller says you were very helpful
  15. Give out County email address
  16. Child Care Call
  17. "Is my Healthcare active?"
  18. Any swear word
  19. Caller asks you to hold
  20. Bank statement
  21. "What are your hours?"
  22. Interpreter call
  23. Explain intake hours
  24. Caller thanks you
  25. Energy Assistance
  26. "My worker never calls back"
  27. Out of food to eat
  28. AREP calling
  29. Repeat Caller
  30. Give caller good news
  31. "Supervisor"
  32. Give out the fax number
  33. "Why didn't I get my benefits?"
  34. "Pay Stubs"
  35. Case number starts with a "2"
  36. PAI
  37. Reimbursement
  38. "I don't know my case number"
  39. Explain how to complete MNsure Renewal
  40. Give out form number to Google
  41. Maxis OR MNsure Client Data form
  42. Add Newborn
  43. Address change
  44. Send Call to Alpha Split Worker
  45. Caller asks for case number
  46. MOF
  47. Medicare Savings Program
  48. Allow 2 days for worker to call back
  49. CAF 1 Call
  50. Requesting New MA card
  51. Non-AREP calling
  52. Case Number Starts with "1"