"Did youreceive mypaperwork"ApplyMNand/orMNsure notworkingExplain howto completeMNsureRenewalGivecallergoodnews"I don'tknow mycasenumber""PayStubs"PDMInterpretercallPAIExplainintakehoursCallerasks youto holdRequestingNew MAcard"Myworkernever callsback"Reportingan incomechangeOut offood toeatEnergyAssistanceBankstatementParentcallingaboutadult childCallerasks forcasenumberAddNewbornGive outCountyemailaddress"Whydidn't I getmybenefits?"ReimbursementGive outformnumber toGoogle"Is myHealthcareactive?"Maxis ORMNsureClientData formAddresschangeCallerthanksyouNon-AREPcallingCan youhear menow?AVS"EBTcard"MOFMedicareSavingsProgramChildCareCallAnyswearwordCallDisconnectsNo one istherewhen youanswerYou givethem theirPMIAllow 2days forworker tocall back"Whatare yourhours?"CaseNumberStarts with"1"Send Callto AlphaSplitWorkerAREPcallingCallersays youwere veryhelpfulCasenumberstarts witha "2"ChildSupportcallCAF1 Call"Supervisor"Call lastsover 15minutesRepeatCallerGive outthe faxnumber"Did youreceive mypaperwork"ApplyMNand/orMNsure notworkingExplain howto completeMNsureRenewalGivecallergoodnews"I don'tknow mycasenumber""PayStubs"PDMInterpretercallPAIExplainintakehoursCallerasks youto holdRequestingNew MAcard"Myworkernever callsback"Reportingan incomechangeOut offood toeatEnergyAssistanceBankstatementParentcallingaboutadult childCallerasks forcasenumberAddNewbornGive outCountyemailaddress"Whydidn't I getmybenefits?"ReimbursementGive outformnumber toGoogle"Is myHealthcareactive?"Maxis ORMNsureClientData formAddresschangeCallerthanksyouNon-AREPcallingCan youhear menow?AVS"EBTcard"MOFMedicareSavingsProgramChildCareCallAnyswearwordCallDisconnectsNo one istherewhen youanswerYou givethem theirPMIAllow 2days forworker tocall back"Whatare yourhours?"CaseNumberStarts with"1"Send Callto AlphaSplitWorkerAREPcallingCallersays youwere veryhelpfulCasenumberstarts witha "2"ChildSupportcallCAF1 Call"Supervisor"Call lastsover 15minutesRepeatCallerGive outthe faxnumber

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Did you receive my paperwork"
  2. ApplyMN and/or MNsure not working
  3. Explain how to complete MNsure Renewal
  4. Give caller good news
  5. "I don't know my case number"
  6. "Pay Stubs"
  7. PDM
  8. Interpreter call
  9. PAI
  10. Explain intake hours
  11. Caller asks you to hold
  12. Requesting New MA card
  13. "My worker never calls back"
  14. Reporting an income change
  15. Out of food to eat
  16. Energy Assistance
  17. Bank statement
  18. Parent calling about adult child
  19. Caller asks for case number
  20. Add Newborn
  21. Give out County email address
  22. "Why didn't I get my benefits?"
  23. Reimbursement
  24. Give out form number to Google
  25. "Is my Healthcare active?"
  26. Maxis OR MNsure Client Data form
  27. Address change
  28. Caller thanks you
  29. Non-AREP calling
  30. Can you hear me now?
  31. AVS
  32. "EBT card"
  33. MOF
  34. Medicare Savings Program
  35. Child Care Call
  36. Any swear word
  37. Call Disconnects
  38. No one is there when you answer
  39. You give them their PMI
  40. Allow 2 days for worker to call back
  41. "What are your hours?"
  42. Case Number Starts with "1"
  43. Send Call to Alpha Split Worker
  44. AREP calling
  45. Caller says you were very helpful
  46. Case number starts with a "2"
  47. Child Support call
  48. CAF 1 Call
  49. "Supervisor"
  50. Call lasts over 15 minutes
  51. Repeat Caller
  52. Give out the fax number