UsedEmpathyStatementProperResolutionUsedHUBQSPcompletedCORRECTLYAskedProbingQuestionsUsedElevatedClosingUsed RenterMaintenanceBuiltRapport2PositivePhrasesNoDocumentationCustomersNAMEUsed3+PositivePhrasesQuotedProperPoliciesCall LoggedPROPERLYMadeCustomerLaughRecappedCallIncorrectly/NotLogged CallUsedChatVerifiedcustomerinfoCompletedFFNoPositivephrasingOwnershipStatementBrandinCloseNoownershipstatementUsedEmpathyStatementProperResolutionUsedHUBQSPcompletedCORRECTLYAskedProbingQuestionsUsedElevatedClosingUsed RenterMaintenanceBuiltRapport2PositivePhrasesNoDocumentationCustomersNAMEUsed3+PositivePhrasesQuotedProperPoliciesCall LoggedPROPERLYMadeCustomerLaughRecappedCallIncorrectly/NotLogged CallUsedChatVerifiedcustomerinfoCompletedFFNoPositivephrasingOwnershipStatementBrandinCloseNoownershipstatement

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Empathy Statement
  2. Proper Resolution
  4. Used HUB
  5. QSP completed CORRECTLY
  6. Asked Probing Questions
  7. Used Elevated Closing
  8. Used Renter Maintenance
  9. Built Rapport
  10. 2 Positive Phrases
  11. No Documentation
  12. Customers NAME Used
  13. 3+ Positive Phrases
  14. Quoted Proper Policies
  15. Call Logged PROPERLY
  16. Made Customer Laugh
  17. Recapped Call
  18. Incorrectly/Not Logged Call
  19. Used Chat
  20. Verified customer info
  21. Completed FF
  22. No Positive phrasing
  23. Ownership Statement
  24. Brand in Close
  25. No ownership statement