ProperResolutionIncorrectly/NotLogged CallNoPositivephrasingQuotedProperPoliciesUsedChatUsedElevatedClosingNoDocumentationUsedHUB3+PositivePhrasesRecappedCallUsedEmpathyStatementCustomersNAMEUsedQSPcompletedCORRECTLYMadeCustomerLaughUsed RenterMaintenanceNoownershipstatementCompletedFFCall LoggedPROPERLYAskedProbingQuestions2PositivePhrasesBuiltRapportOwnershipStatementVerifiedcustomerinfoBrandinCloseProperResolutionIncorrectly/NotLogged CallNoPositivephrasingQuotedProperPoliciesUsedChatUsedElevatedClosingNoDocumentationUsedHUB3+PositivePhrasesRecappedCallUsedEmpathyStatementCustomersNAMEUsedQSPcompletedCORRECTLYMadeCustomerLaughUsed RenterMaintenanceNoownershipstatementCompletedFFCall LoggedPROPERLYAskedProbingQuestions2PositivePhrasesBuiltRapportOwnershipStatementVerifiedcustomerinfoBrandinClose

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Resolution
  2. Incorrectly/Not Logged Call
  3. No Positive phrasing
  4. Quoted Proper Policies
  6. Used Chat
  7. Used Elevated Closing
  8. No Documentation
  9. Used HUB
  10. 3+ Positive Phrases
  11. Recapped Call
  12. Used Empathy Statement
  13. Customers NAME Used
  14. QSP completed CORRECTLY
  15. Made Customer Laugh
  16. Used Renter Maintenance
  17. No ownership statement
  18. Completed FF
  19. Call Logged PROPERLY
  20. Asked Probing Questions
  21. 2 Positive Phrases
  22. Built Rapport
  23. Ownership Statement
  24. Verified customer info
  25. Brand in Close