VerifiedcustomerinfoUsedChatRecappedCallUsedElevatedClosingUsedHUBBuiltRapportNoPositivephrasingUsed RenterMaintenanceProperResolutionAskedProbingQuestionsBrandinCloseCustomersNAMEUsedQSPcompletedCORRECTLYQuotedProperPoliciesNoownershipstatement3+PositivePhrasesNoDocumentationCompletedFFIncorrectly/NotLogged CallCall LoggedPROPERLYMadeCustomerLaugh2PositivePhrasesUsedEmpathyStatementOwnershipStatementVerifiedcustomerinfoUsedChatRecappedCallUsedElevatedClosingUsedHUBBuiltRapportNoPositivephrasingUsed RenterMaintenanceProperResolutionAskedProbingQuestionsBrandinCloseCustomersNAMEUsedQSPcompletedCORRECTLYQuotedProperPoliciesNoownershipstatement3+PositivePhrasesNoDocumentationCompletedFFIncorrectly/NotLogged CallCall LoggedPROPERLYMadeCustomerLaugh2PositivePhrasesUsedEmpathyStatementOwnershipStatement

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified customer info
  2. Used Chat
  3. Recapped Call
  4. Used Elevated Closing
  5. Used HUB
  6. Built Rapport
  7. No Positive phrasing
  9. Used Renter Maintenance
  10. Proper Resolution
  11. Asked Probing Questions
  12. Brand in Close
  13. Customers NAME Used
  14. QSP completed CORRECTLY
  15. Quoted Proper Policies
  16. No ownership statement
  17. 3+ Positive Phrases
  18. No Documentation
  19. Completed FF
  20. Incorrectly/Not Logged Call
  21. Call Logged PROPERLY
  22. Made Customer Laugh
  23. 2 Positive Phrases
  24. Used Empathy Statement
  25. Ownership Statement