CustomersNAMEUsedBrandinCloseQSPcompletedCORRECTLYBuiltRapportNoPositivephrasingNoDocumentationUsedElevatedClosingOwnershipStatement3+PositivePhrasesMadeCustomerLaughCall LoggedPROPERLYNoownershipstatementRecappedCallProperResolutionUsedHUBIncorrectly/NotLogged Call2PositivePhrasesAskedProbingQuestionsVerifiedcustomerinfoUsedEmpathyStatementQuotedProperPoliciesCompletedFFUsed RenterMaintenanceUsedChatCustomersNAMEUsedBrandinCloseQSPcompletedCORRECTLYBuiltRapportNoPositivephrasingNoDocumentationUsedElevatedClosingOwnershipStatement3+PositivePhrasesMadeCustomerLaughCall LoggedPROPERLYNoownershipstatementRecappedCallProperResolutionUsedHUBIncorrectly/NotLogged Call2PositivePhrasesAskedProbingQuestionsVerifiedcustomerinfoUsedEmpathyStatementQuotedProperPoliciesCompletedFFUsed RenterMaintenanceUsedChat

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customers NAME Used
  2. Brand in Close
  3. QSP completed CORRECTLY
  4. Built Rapport
  5. No Positive phrasing
  6. No Documentation
  7. Used Elevated Closing
  8. Ownership Statement
  9. 3+ Positive Phrases
  10. Made Customer Laugh
  11. Call Logged PROPERLY
  12. No ownership statement
  13. Recapped Call
  14. Proper Resolution
  15. Used HUB
  16. Incorrectly/Not Logged Call
  17. 2 Positive Phrases
  18. Asked Probing Questions
  19. Verified customer info
  20. Used Empathy Statement
  21. Quoted Proper Policies
  22. Completed FF
  23. Used Renter Maintenance
  24. Used Chat