UsedChatVerifiedcustomerinfoUsedElevatedClosingCustomersNAMEUsedAskedProbingQuestionsQuotedProperPoliciesUsed RenterMaintenanceBuiltRapportQSPcompletedCORRECTLYNoPositivephrasingMadeCustomerLaughRecappedCall3+PositivePhrasesIncorrectly/NotLogged Call2PositivePhrasesUsedEmpathyStatementNoDocumentationProperResolutionBrandinCloseUsedHUBOwnershipStatementCompletedFFCall LoggedPROPERLYNoownershipstatementUsedChatVerifiedcustomerinfoUsedElevatedClosingCustomersNAMEUsedAskedProbingQuestionsQuotedProperPoliciesUsed RenterMaintenanceBuiltRapportQSPcompletedCORRECTLYNoPositivephrasingMadeCustomerLaughRecappedCall3+PositivePhrasesIncorrectly/NotLogged Call2PositivePhrasesUsedEmpathyStatementNoDocumentationProperResolutionBrandinCloseUsedHUBOwnershipStatementCompletedFFCall LoggedPROPERLYNoownershipstatement

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Used Chat
  3. Verified customer info
  4. Used Elevated Closing
  5. Customers NAME Used
  6. Asked Probing Questions
  7. Quoted Proper Policies
  8. Used Renter Maintenance
  9. Built Rapport
  10. QSP completed CORRECTLY
  11. No Positive phrasing
  12. Made Customer Laugh
  13. Recapped Call
  14. 3+ Positive Phrases
  15. Incorrectly/Not Logged Call
  16. 2 Positive Phrases
  17. Used Empathy Statement
  18. No Documentation
  19. Proper Resolution
  20. Brand in Close
  21. Used HUB
  22. Ownership Statement
  23. Completed FF
  24. Call Logged PROPERLY
  25. No ownership statement