NoownershipstatementBuiltRapportOwnershipStatementCall LoggedPROPERLYProperResolutionQSPcompletedCORRECTLY2PositivePhrasesMadeCustomerLaughUsedEmpathyStatement3+PositivePhrasesUsedElevatedClosingBrandinCloseAskedProbingQuestionsUsedChatCompletedFFUsed RenterMaintenanceCustomersNAMEUsedNoPositivephrasingVerifiedcustomerinfoUsedHUBRecappedCallQuotedProperPoliciesNoDocumentationIncorrectly/NotLogged CallNoownershipstatementBuiltRapportOwnershipStatementCall LoggedPROPERLYProperResolutionQSPcompletedCORRECTLY2PositivePhrasesMadeCustomerLaughUsedEmpathyStatement3+PositivePhrasesUsedElevatedClosingBrandinCloseAskedProbingQuestionsUsedChatCompletedFFUsed RenterMaintenanceCustomersNAMEUsedNoPositivephrasingVerifiedcustomerinfoUsedHUBRecappedCallQuotedProperPoliciesNoDocumentationIncorrectly/NotLogged Call

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No ownership statement
  2. Built Rapport
  3. Ownership Statement
  4. Call Logged PROPERLY
  5. Proper Resolution
  6. QSP completed CORRECTLY
  7. 2 Positive Phrases
  8. Made Customer Laugh
  9. Used Empathy Statement
  10. 3+ Positive Phrases
  11. Used Elevated Closing
  12. Brand in Close
  13. Asked Probing Questions
  14. Used Chat
  15. Completed FF
  16. Used Renter Maintenance
  17. Customers NAME Used
  18. No Positive phrasing
  19. Verified customer info
  20. Used HUB
  22. Recapped Call
  23. Quoted Proper Policies
  24. No Documentation
  25. Incorrectly/Not Logged Call