ProperResolution2PositivePhrasesVerifiedcustomerinfoUsedChatQSPcompletedCORRECTLYMadeCustomerLaughUsedHUBNoDocumentationCompletedFFUsedEmpathyStatementCall LoggedPROPERLYRecappedCallNoownershipstatementCustomersNAMEUsedAskedProbingQuestionsNoPositivephrasingOwnershipStatementBuiltRapportIncorrectly/NotLogged CallUsedElevatedClosingUsed RenterMaintenanceBrandinClose3+PositivePhrasesQuotedProperPoliciesProperResolution2PositivePhrasesVerifiedcustomerinfoUsedChatQSPcompletedCORRECTLYMadeCustomerLaughUsedHUBNoDocumentationCompletedFFUsedEmpathyStatementCall LoggedPROPERLYRecappedCallNoownershipstatementCustomersNAMEUsedAskedProbingQuestionsNoPositivephrasingOwnershipStatementBuiltRapportIncorrectly/NotLogged CallUsedElevatedClosingUsed RenterMaintenanceBrandinClose3+PositivePhrasesQuotedProperPolicies

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proper Resolution
  2. 2 Positive Phrases
  3. Verified customer info
  4. Used Chat
  5. QSP completed CORRECTLY
  6. Made Customer Laugh
  8. Used HUB
  9. No Documentation
  10. Completed FF
  11. Used Empathy Statement
  12. Call Logged PROPERLY
  13. Recapped Call
  14. No ownership statement
  15. Customers NAME Used
  16. Asked Probing Questions
  17. No Positive phrasing
  18. Ownership Statement
  19. Built Rapport
  20. Incorrectly/Not Logged Call
  21. Used Elevated Closing
  22. Used Renter Maintenance
  23. Brand in Close
  24. 3+ Positive Phrases
  25. Quoted Proper Policies