RecappedCallCompletedFFMadeCustomerLaughIncorrectly/NotLogged CallUsed RenterMaintenanceAskedProbingQuestionsNoDocumentationUsedEmpathyStatementOwnershipStatementUsedHUBQSPcompletedCORRECTLYVerifiedcustomerinfoCustomersNAMEUsedQuotedProperPoliciesCall LoggedPROPERLYNoPositivephrasing3+PositivePhrasesUsedChatBrandinCloseBuiltRapportNoownershipstatementProperResolution2PositivePhrasesUsedElevatedClosingRecappedCallCompletedFFMadeCustomerLaughIncorrectly/NotLogged CallUsed RenterMaintenanceAskedProbingQuestionsNoDocumentationUsedEmpathyStatementOwnershipStatementUsedHUBQSPcompletedCORRECTLYVerifiedcustomerinfoCustomersNAMEUsedQuotedProperPoliciesCall LoggedPROPERLYNoPositivephrasing3+PositivePhrasesUsedChatBrandinCloseBuiltRapportNoownershipstatementProperResolution2PositivePhrasesUsedElevatedClosing

Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Recapped Call
  3. Completed FF
  4. Made Customer Laugh
  5. Incorrectly/Not Logged Call
  6. Used Renter Maintenance
  7. Asked Probing Questions
  8. No Documentation
  9. Used Empathy Statement
  10. Ownership Statement
  11. Used HUB
  12. QSP completed CORRECTLY
  13. Verified customer info
  14. Customers NAME Used
  15. Quoted Proper Policies
  16. Call Logged PROPERLY
  17. No Positive phrasing
  18. 3+ Positive Phrases
  19. Used Chat
  20. Brand in Close
  21. Built Rapport
  22. No ownership statement
  23. Proper Resolution
  24. 2 Positive Phrases
  25. Used Elevated Closing