Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used Chat
2. Quoted Proper Policies
3. Call Logged PROPERLY
4. Customers NAME Used
5. Used HUB
6. Used Empathy Statement
7. Incorrectly/Not Logged Call
8. QSP completed CORRECTLY
9. Made Customer Laugh
10. No Documentation
11. Proper Resolution
12. Built Rapport
13. Recapped Call
14. Brand in Close
15. No ownership statement
16. Asked Probing Questions
17. Verified customer info
18. Used Renter Maintenance
19. Used Elevated Closing
20. 2 Positive Phrases
21. No Positive phrasing
22. 3+ Positive Phrases
23. Ownership Statement
24. 
25. Completed FF