SafeEnvironmentClevelandClinicRespectReduceSufferingH.E.A.R.TFamilyConnectEmpathySayHelloPillars ofExcellenceTeamworkListenActivelyProvidePraiseCommunicationSmileServiceRecoveryHello,myname isAcceptResponsibilityPrideDignityIntroduceYourselfPrivacyRelationshipsGet toKnowmePhoneEtiquettePatientCenteredEyeContactAppearanceAccountabilityServiceElevatorEtiquetteSafeEnvironmentClevelandClinicRespectReduceSufferingH.E.A.R.TFamilyConnectEmpathySayHelloPillars ofExcellenceTeamworkListenActivelyProvidePraiseCommunicationSmileServiceRecoveryHello,myname isAcceptResponsibilityPrideDignityIntroduceYourselfPrivacyRelationshipsGet toKnowmePhoneEtiquettePatientCenteredEyeContactAppearanceAccountabilityServiceElevatorEtiquette

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Safe Environment
  2. Cleveland Clinic
  3. Respect
  4. Reduce Suffering
  5. H.E.A.R.T
  6. Family
  7. Connect
  8. Empathy
  9. Say Hello
  10. Pillars of Excellence
  11. Teamwork
  12. Listen Actively
  13. Provide Praise
  14. Communication
  15. Smile
  16. Service Recovery
  17. Hello, my name is
  18. Accept Responsibility
  19. Pride
  20. Dignity
  21. Introduce Yourself
  22. Privacy
  23. Relationships
  24. Get to Know me
  25. Phone Etiquette
  26. Patient Centered
  27. Eye Contact
  28. Appearance
  29. Accountability
  30. Service
  31. Elevator Etiquette