Get toKnowmeEyeContactAppearanceRelationshipsSmileServiceRecoveryConnectProvidePraiseFamilyPatientCenteredPhoneEtiquetteSafeEnvironmentTeamworkRespectCommunicationH.E.A.R.TClevelandClinicPrivacyListenActivelyReduceSufferingPillars ofExcellenceHello,myname isSayHelloEmpathyDignityServiceAcceptResponsibilityIntroduceYourselfElevatorEtiquettePrideAccountabilityGet toKnowmeEyeContactAppearanceRelationshipsSmileServiceRecoveryConnectProvidePraiseFamilyPatientCenteredPhoneEtiquetteSafeEnvironmentTeamworkRespectCommunicationH.E.A.R.TClevelandClinicPrivacyListenActivelyReduceSufferingPillars ofExcellenceHello,myname isSayHelloEmpathyDignityServiceAcceptResponsibilityIntroduceYourselfElevatorEtiquettePrideAccountability

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get to Know me
  2. Eye Contact
  3. Appearance
  4. Relationships
  5. Smile
  6. Service Recovery
  7. Connect
  8. Provide Praise
  9. Family
  10. Patient Centered
  11. Phone Etiquette
  12. Safe Environment
  13. Teamwork
  14. Respect
  15. Communication
  16. H.E.A.R.T
  17. Cleveland Clinic
  18. Privacy
  19. Listen Actively
  20. Reduce Suffering
  21. Pillars of Excellence
  22. Hello, my name is
  23. Say Hello
  24. Empathy
  25. Dignity
  26. Service
  27. Accept Responsibility
  28. Introduce Yourself
  29. Elevator Etiquette
  30. Pride
  31. Accountability