ElevatorEtiquetteEmpathyIntroduceYourselfSayHelloEyeContactRelationshipsAcceptResponsibilityPatientCenteredPrideDignityRespectPrivacyAccountabilityProvidePraiseClevelandClinicSafeEnvironmentListenActivelyTeamworkH.E.A.R.TSmileAppearanceGet toKnowmeCommunicationReduceSufferingServiceRecoveryPhoneEtiquetteFamilyHello,myname isConnectPillars ofExcellenceServiceElevatorEtiquetteEmpathyIntroduceYourselfSayHelloEyeContactRelationshipsAcceptResponsibilityPatientCenteredPrideDignityRespectPrivacyAccountabilityProvidePraiseClevelandClinicSafeEnvironmentListenActivelyTeamworkH.E.A.R.TSmileAppearanceGet toKnowmeCommunicationReduceSufferingServiceRecoveryPhoneEtiquetteFamilyHello,myname isConnectPillars ofExcellenceService

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Elevator Etiquette
  2. Empathy
  3. Introduce Yourself
  4. Say Hello
  5. Eye Contact
  6. Relationships
  7. Accept Responsibility
  8. Patient Centered
  9. Pride
  10. Dignity
  11. Respect
  12. Privacy
  13. Accountability
  14. Provide Praise
  15. Cleveland Clinic
  16. Safe Environment
  17. Listen Actively
  18. Teamwork
  19. H.E.A.R.T
  20. Smile
  21. Appearance
  22. Get to Know me
  23. Communication
  24. Reduce Suffering
  25. Service Recovery
  26. Phone Etiquette
  27. Family
  28. Hello, my name is
  29. Connect
  30. Pillars of Excellence
  31. Service