IntroduceYourselfRespectPrideAccountabilityDignitySayHelloElevatorEtiquetteTeamworkClevelandClinicEyeContactServiceRecoveryAppearanceFamilyPhoneEtiquettePillars ofExcellenceProvidePraiseConnectSmileCommunicationAcceptResponsibilityGet toKnowmeRelationshipsServiceReduceSufferingPatientCenteredH.E.A.R.TPrivacyHello,myname isSafeEnvironmentEmpathyListenActivelyIntroduceYourselfRespectPrideAccountabilityDignitySayHelloElevatorEtiquetteTeamworkClevelandClinicEyeContactServiceRecoveryAppearanceFamilyPhoneEtiquettePillars ofExcellenceProvidePraiseConnectSmileCommunicationAcceptResponsibilityGet toKnowmeRelationshipsServiceReduceSufferingPatientCenteredH.E.A.R.TPrivacyHello,myname isSafeEnvironmentEmpathyListenActively

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce Yourself
  2. Respect
  3. Pride
  4. Accountability
  5. Dignity
  6. Say Hello
  7. Elevator Etiquette
  8. Teamwork
  9. Cleveland Clinic
  10. Eye Contact
  11. Service Recovery
  12. Appearance
  13. Family
  14. Phone Etiquette
  15. Pillars of Excellence
  16. Provide Praise
  17. Connect
  18. Smile
  19. Communication
  20. Accept Responsibility
  21. Get to Know me
  22. Relationships
  23. Service
  24. Reduce Suffering
  25. Patient Centered
  26. H.E.A.R.T
  27. Privacy
  28. Hello, my name is
  29. Safe Environment
  30. Empathy
  31. Listen Actively