Pillars ofExcellenceFamilyAppearanceServiceRelationshipsPatientCenteredAcceptResponsibilityPrivacyProvidePraiseGet toKnowmeSmilePhoneEtiquetteAccountabilityTeamworkPrideElevatorEtiquetteSafeEnvironmentServiceRecoveryCommunicationH.E.A.R.TReduceSufferingSayHelloDignityConnectHello,myname isEmpathyEyeContactListenActivelyClevelandClinicRespectIntroduceYourselfPillars ofExcellenceFamilyAppearanceServiceRelationshipsPatientCenteredAcceptResponsibilityPrivacyProvidePraiseGet toKnowmeSmilePhoneEtiquetteAccountabilityTeamworkPrideElevatorEtiquetteSafeEnvironmentServiceRecoveryCommunicationH.E.A.R.TReduceSufferingSayHelloDignityConnectHello,myname isEmpathyEyeContactListenActivelyClevelandClinicRespectIntroduceYourself

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pillars of Excellence
  2. Family
  3. Appearance
  4. Service
  5. Relationships
  6. Patient Centered
  7. Accept Responsibility
  8. Privacy
  9. Provide Praise
  10. Get to Know me
  11. Smile
  12. Phone Etiquette
  13. Accountability
  14. Teamwork
  15. Pride
  16. Elevator Etiquette
  17. Safe Environment
  18. Service Recovery
  19. Communication
  20. H.E.A.R.T
  21. Reduce Suffering
  22. Say Hello
  23. Dignity
  24. Connect
  25. Hello, my name is
  26. Empathy
  27. Eye Contact
  28. Listen Actively
  29. Cleveland Clinic
  30. Respect
  31. Introduce Yourself