PatientCenteredClevelandClinicServiceReduceSufferingSafeEnvironmentProvidePraiseRespectIntroduceYourselfGet toKnowmeListenActivelyCommunicationPillars ofExcellenceEmpathyDignityHello,myname isTeamworkAppearancePrideSayHelloAcceptResponsibilityEyeContactPrivacySmileElevatorEtiquetteServiceRecoveryPhoneEtiquetteH.E.A.R.TRelationshipsConnectFamilyAccountabilityPatientCenteredClevelandClinicServiceReduceSufferingSafeEnvironmentProvidePraiseRespectIntroduceYourselfGet toKnowmeListenActivelyCommunicationPillars ofExcellenceEmpathyDignityHello,myname isTeamworkAppearancePrideSayHelloAcceptResponsibilityEyeContactPrivacySmileElevatorEtiquetteServiceRecoveryPhoneEtiquetteH.E.A.R.TRelationshipsConnectFamilyAccountability

Patient Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient Centered
  2. Cleveland Clinic
  3. Service
  4. Reduce Suffering
  5. Safe Environment
  6. Provide Praise
  7. Respect
  8. Introduce Yourself
  9. Get to Know me
  10. Listen Actively
  11. Communication
  12. Pillars of Excellence
  13. Empathy
  14. Dignity
  15. Hello, my name is
  16. Teamwork
  17. Appearance
  18. Pride
  19. Say Hello
  20. Accept Responsibility
  21. Eye Contact
  22. Privacy
  23. Smile
  24. Elevator Etiquette
  25. Service Recovery
  26. Phone Etiquette
  27. H.E.A.R.T
  28. Relationships
  29. Connect
  30. Family
  31. Accountability