Brand Beg./End Call Account Assure at end of Call Avoid Sir and Ma'am Use Power Words Add Auth Buyer Assessed PBP Fee Use Thank You Update Phone Number High Energy Empathy Call From Your State Use May I Warm Transfer Negotiate Late Fee Recap Would Play for Client Exceptional Tone High Energy Use AH's Name More Than Once Deescalated Call Specific Acknowledgment Save Account Highlight Positive Change Due Date Brand Beg./End Call Account Assure at end of Call Avoid Sir and Ma'am Use Power Words Add Auth Buyer Assessed PBP Fee Use Thank You Update Phone Number High Energy Empathy Call From Your State Use May I Warm Transfer Negotiate Late Fee Recap Would Play for Client Exceptional Tone High Energy Use AH's Name More Than Once Deescalated Call Specific Acknowledgment Save Account Highlight Positive Change Due Date
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Brand Beg./End
Call
Account Assure at end of Call
Avoid Sir and Ma'am
Use Power Words
Add Auth Buyer
Assessed PBP Fee
Use Thank You
Update Phone Number
High Energy
Empathy
Call From Your State
Use May I
Warm Transfer
Negotiate Late Fee
Recap
Would Play for Client
Exceptional Tone
High Energy
Use AH's Name More Than Once
Deescalated Call
Specific
Acknowledgment
Save Account
Highlight Positive
Change Due Date