Recap Use AH's Name More Than Once Deescalated Call Specific Acknowledgment Change Due Date Use Thank You Add Auth Buyer Negotiate Late Fee Avoid Sir and Ma'am Update Phone Number Use Power Words Assessed PBP Fee Exceptional Tone Warm Transfer Highlight Positive Call From Your State Brand Beg./End Call High Energy Save Account Use May I High Energy Would Play for Client Account Assure at end of Call Empathy Recap Use AH's Name More Than Once Deescalated Call Specific Acknowledgment Change Due Date Use Thank You Add Auth Buyer Negotiate Late Fee Avoid Sir and Ma'am Update Phone Number Use Power Words Assessed PBP Fee Exceptional Tone Warm Transfer Highlight Positive Call From Your State Brand Beg./End Call High Energy Save Account Use May I High Energy Would Play for Client Account Assure at end of Call Empathy
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Recap
Use AH's Name More Than Once
Deescalated Call
Specific
Acknowledgment
Change Due Date
Use Thank You
Add Auth Buyer
Negotiate Late Fee
Avoid Sir and Ma'am
Update Phone Number
Use Power Words
Assessed PBP Fee
Exceptional Tone
Warm Transfer
Highlight Positive
Call From Your State
Brand Beg./End
Call
High Energy
Save Account
Use May I
High Energy
Would Play for Client
Account Assure at end of Call
Empathy