Had aprofessionaltoneI am loyalto my rolewith WFSIMPLECourtesySearchedVL prior toflag helpShow agreatattitude allday!!!PROVIDEEMPATHYMyQualityScore is100%ReturnfromBreaksON TIME!I made it apriority tounderstandI statedTHANKYOU!KINDDELIVERYAll Calls -made aconnectionPatiencewith mycustomerI have nodistractionson my callsI waslogged inon time!I WOW'DTHECUST.NO CallEscalationstoday!VALUETHECustomerUSEDTHEVL !I PUT MYCELLPHONEAWAY!I smiledthroughthe phonePROVIDEFEEDBACKI amconsiderateof theirtime!I showactivelisteningHad aprofessionaltoneI am loyalto my rolewith WFSIMPLECourtesySearchedVL prior toflag helpShow agreatattitude allday!!!PROVIDEEMPATHYMyQualityScore is100%ReturnfromBreaksON TIME!I made it apriority tounderstandI statedTHANKYOU!KINDDELIVERYAll Calls -made aconnectionPatiencewith mycustomerI have nodistractionson my callsI waslogged inon time!I WOW'DTHECUST.NO CallEscalationstoday!VALUETHECustomerUSEDTHEVL !I PUT MYCELLPHONEAWAY!I smiledthroughthe phonePROVIDEFEEDBACKI amconsiderateof theirtime!I showactivelistening

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a professional tone
  2. I am loyal to my role with WF
  3. SIMPLE Courtesy
  4. Searched VL prior to flag help
  5. Show a great attitude all day!!!
  6. PROVIDE EMPATHY
  7. My Quality Score is 100%
  8. Return from Breaks ON TIME!
  9. I made it a priority to understand
  10. I stated THANK YOU!
  11. KIND DELIVERY
  12. All Calls -made a connection
  13. Patience with my customer
  14. I have no distractions on my calls
  15. I was logged in on time!
  16. I WOW'D THE CUST.
  17. NO Call Escalations today!
  18. VALUE THE Customer
  19. USED THE VL !
  20. I PUT MY CELL PHONE AWAY!
  21. I smiled through the phone
  22. PROVIDE FEEDBACK
  23. I am considerate of their time!
  24. I show active listening