Show agreatattitude allday!!!PROVIDEEMPATHYUSEDTHEVL !I smiledthroughthe phoneKINDDELIVERYSIMPLECourtesyI waslogged inon time!Patiencewith mycustomerHad aprofessionaltoneMyQualityScore is100%NO CallEscalationstoday!I PUT MYCELLPHONEAWAY!I amconsiderateof theirtime!PROVIDEFEEDBACKI showactivelisteningI WOW'DTHECUST.I made it apriority tounderstandSearchedVL prior toflag helpReturnfromBreaksON TIME!VALUETHECustomerAll Calls -made aconnectionI have nodistractionson my callsI statedTHANKYOU!I am loyalto my rolewith WFShow agreatattitude allday!!!PROVIDEEMPATHYUSEDTHEVL !I smiledthroughthe phoneKINDDELIVERYSIMPLECourtesyI waslogged inon time!Patiencewith mycustomerHad aprofessionaltoneMyQualityScore is100%NO CallEscalationstoday!I PUT MYCELLPHONEAWAY!I amconsiderateof theirtime!PROVIDEFEEDBACKI showactivelisteningI WOW'DTHECUST.I made it apriority tounderstandSearchedVL prior toflag helpReturnfromBreaksON TIME!VALUETHECustomerAll Calls -made aconnectionI have nodistractionson my callsI statedTHANKYOU!I am loyalto my rolewith WF

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show a great attitude all day!!!
  2. PROVIDE EMPATHY
  3. USED THE VL !
  4. I smiled through the phone
  5. KIND DELIVERY
  6. SIMPLE Courtesy
  7. I was logged in on time!
  8. Patience with my customer
  9. Had a professional tone
  10. My Quality Score is 100%
  11. NO Call Escalations today!
  12. I PUT MY CELL PHONE AWAY!
  13. I am considerate of their time!
  14. PROVIDE FEEDBACK
  15. I show active listening
  16. I WOW'D THE CUST.
  17. I made it a priority to understand
  18. Searched VL prior to flag help
  19. Return from Breaks ON TIME!
  20. VALUE THE Customer
  21. All Calls -made a connection
  22. I have no distractions on my calls
  23. I stated THANK YOU!
  24. I am loyal to my role with WF