VALUETHECustomerShow agreatattitude allday!!!Had aprofessionaltonePROVIDEEMPATHYI smiledthroughthe phoneKINDDELIVERYI made it apriority tounderstandPatiencewith mycustomerI statedTHANKYOU!I amconsiderateof theirtime!I waslogged inon time!MyQualityScore is100%I showactivelisteningI PUT MYCELLPHONEAWAY!PROVIDEFEEDBACKNO CallEscalationstoday!I WOW'DTHECUST.SearchedVL prior toflag helpSIMPLECourtesyI have nodistractionson my callsReturnfromBreaksON TIME!All Calls -made aconnectionUSEDTHEVL !I am loyalto my rolewith WFVALUETHECustomerShow agreatattitude allday!!!Had aprofessionaltonePROVIDEEMPATHYI smiledthroughthe phoneKINDDELIVERYI made it apriority tounderstandPatiencewith mycustomerI statedTHANKYOU!I amconsiderateof theirtime!I waslogged inon time!MyQualityScore is100%I showactivelisteningI PUT MYCELLPHONEAWAY!PROVIDEFEEDBACKNO CallEscalationstoday!I WOW'DTHECUST.SearchedVL prior toflag helpSIMPLECourtesyI have nodistractionson my callsReturnfromBreaksON TIME!All Calls -made aconnectionUSEDTHEVL !I am loyalto my rolewith WF

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VALUE THE Customer
  2. Show a great attitude all day!!!
  3. Had a professional tone
  4. PROVIDE EMPATHY
  5. I smiled through the phone
  6. KIND DELIVERY
  7. I made it a priority to understand
  8. Patience with my customer
  9. I stated THANK YOU!
  10. I am considerate of their time!
  11. I was logged in on time!
  12. My Quality Score is 100%
  13. I show active listening
  14. I PUT MY CELL PHONE AWAY!
  15. PROVIDE FEEDBACK
  16. NO Call Escalations today!
  17. I WOW'D THE CUST.
  18. Searched VL prior to flag help
  19. SIMPLE Courtesy
  20. I have no distractions on my calls
  21. Return from Breaks ON TIME!
  22. All Calls -made a connection
  23. USED THE VL !
  24. I am loyal to my role with WF