SIMPLECourtesyReturnfromBreaksON TIME!VALUETHECustomerI showactivelisteningUSEDTHEVL !Had aprofessionaltoneI WOW'DTHECUST.All Calls -made aconnectionPROVIDEEMPATHYI waslogged inon time!I smiledthroughthe phoneI amconsiderateof theirtime!Patiencewith mycustomerNO CallEscalationstoday!PROVIDEFEEDBACKI PUT MYCELLPHONEAWAY!I am loyalto my rolewith WFI made it apriority tounderstandSearchedVL prior toflag helpShow agreatattitude allday!!!I have nodistractionson my callsI statedTHANKYOU!MyQualityScore is100%KINDDELIVERYSIMPLECourtesyReturnfromBreaksON TIME!VALUETHECustomerI showactivelisteningUSEDTHEVL !Had aprofessionaltoneI WOW'DTHECUST.All Calls -made aconnectionPROVIDEEMPATHYI waslogged inon time!I smiledthroughthe phoneI amconsiderateof theirtime!Patiencewith mycustomerNO CallEscalationstoday!PROVIDEFEEDBACKI PUT MYCELLPHONEAWAY!I am loyalto my rolewith WFI made it apriority tounderstandSearchedVL prior toflag helpShow agreatattitude allday!!!I have nodistractionson my callsI statedTHANKYOU!MyQualityScore is100%KINDDELIVERY

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SIMPLE Courtesy
  2. Return from Breaks ON TIME!
  3. VALUE THE Customer
  4. I show active listening
  5. USED THE VL !
  6. Had a professional tone
  7. I WOW'D THE CUST.
  8. All Calls -made a connection
  9. PROVIDE EMPATHY
  10. I was logged in on time!
  11. I smiled through the phone
  12. I am considerate of their time!
  13. Patience with my customer
  14. NO Call Escalations today!
  15. PROVIDE FEEDBACK
  16. I PUT MY CELL PHONE AWAY!
  17. I am loyal to my role with WF
  18. I made it a priority to understand
  19. Searched VL prior to flag help
  20. Show a great attitude all day!!!
  21. I have no distractions on my calls
  22. I stated THANK YOU!
  23. My Quality Score is 100%
  24. KIND DELIVERY