I smiledthroughthe phoneNO CallEscalationstoday!Patiencewith mycustomerReturnfromBreaksON TIME!PROVIDEFEEDBACKKINDDELIVERYUSEDTHEVL !I WOW'DTHECUST.MyQualityScore is100%Had aprofessionaltoneVALUETHECustomerI am loyalto my rolewith WFI waslogged inon time!PROVIDEEMPATHYI amconsiderateof theirtime!Show agreatattitude allday!!!SIMPLECourtesyAll Calls -made aconnectionSearchedVL prior toflag helpI have nodistractionson my callsI made it apriority tounderstandI statedTHANKYOU!I PUT MYCELLPHONEAWAY!I showactivelisteningI smiledthroughthe phoneNO CallEscalationstoday!Patiencewith mycustomerReturnfromBreaksON TIME!PROVIDEFEEDBACKKINDDELIVERYUSEDTHEVL !I WOW'DTHECUST.MyQualityScore is100%Had aprofessionaltoneVALUETHECustomerI am loyalto my rolewith WFI waslogged inon time!PROVIDEEMPATHYI amconsiderateof theirtime!Show agreatattitude allday!!!SIMPLECourtesyAll Calls -made aconnectionSearchedVL prior toflag helpI have nodistractionson my callsI made it apriority tounderstandI statedTHANKYOU!I PUT MYCELLPHONEAWAY!I showactivelistening

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I smiled through the phone
  2. NO Call Escalations today!
  3. Patience with my customer
  4. Return from Breaks ON TIME!
  5. PROVIDE FEEDBACK
  6. KIND DELIVERY
  7. USED THE VL !
  8. I WOW'D THE CUST.
  9. My Quality Score is 100%
  10. Had a professional tone
  11. VALUE THE Customer
  12. I am loyal to my role with WF
  13. I was logged in on time!
  14. PROVIDE EMPATHY
  15. I am considerate of their time!
  16. Show a great attitude all day!!!
  17. SIMPLE Courtesy
  18. All Calls -made a connection
  19. Searched VL prior to flag help
  20. I have no distractions on my calls
  21. I made it a priority to understand
  22. I stated THANK YOU!
  23. I PUT MY CELL PHONE AWAY!
  24. I show active listening