I statedTHANKYOU!VALUETHECustomerI have nodistractionson my callsPatiencewith mycustomerI PUT MYCELLPHONEAWAY!All Calls -made aconnectionI made it apriority tounderstandPROVIDEEMPATHYSearchedVL prior toflag helpHad aprofessionaltoneReturnfromBreaksON TIME!I showactivelisteningI WOW'DTHECUST.Show agreatattitude allday!!!USEDTHEVL !I am loyalto my rolewith WFNO CallEscalationstoday!I amconsiderateof theirtime!I smiledthroughthe phoneI waslogged inon time!SIMPLECourtesyKINDDELIVERYMyQualityScore is100%PROVIDEFEEDBACKI statedTHANKYOU!VALUETHECustomerI have nodistractionson my callsPatiencewith mycustomerI PUT MYCELLPHONEAWAY!All Calls -made aconnectionI made it apriority tounderstandPROVIDEEMPATHYSearchedVL prior toflag helpHad aprofessionaltoneReturnfromBreaksON TIME!I showactivelisteningI WOW'DTHECUST.Show agreatattitude allday!!!USEDTHEVL !I am loyalto my rolewith WFNO CallEscalationstoday!I amconsiderateof theirtime!I smiledthroughthe phoneI waslogged inon time!SIMPLECourtesyKINDDELIVERYMyQualityScore is100%PROVIDEFEEDBACK

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I stated THANK YOU!
  2. VALUE THE Customer
  3. I have no distractions on my calls
  4. Patience with my customer
  5. I PUT MY CELL PHONE AWAY!
  6. All Calls -made a connection
  7. I made it a priority to understand
  8. PROVIDE EMPATHY
  9. Searched VL prior to flag help
  10. Had a professional tone
  11. Return from Breaks ON TIME!
  12. I show active listening
  13. I WOW'D THE CUST.
  14. Show a great attitude all day!!!
  15. USED THE VL !
  16. I am loyal to my role with WF
  17. NO Call Escalations today!
  18. I am considerate of their time!
  19. I smiled through the phone
  20. I was logged in on time!
  21. SIMPLE Courtesy
  22. KIND DELIVERY
  23. My Quality Score is 100%
  24. PROVIDE FEEDBACK