I smiledthroughthe phoneSearchedVL prior toflag helpShow agreatattitude allday!!!KINDDELIVERYI made it apriority tounderstandReturnfromBreaksON TIME!Patiencewith mycustomerI waslogged inon time!I amconsiderateof theirtime!PROVIDEFEEDBACKI WOW'DTHECUST.Had aprofessionaltonePROVIDEEMPATHYI PUT MYCELLPHONEAWAY!I statedTHANKYOU!All Calls -made aconnectionI am loyalto my rolewith WFI have nodistractionson my callsSIMPLECourtesyI showactivelisteningUSEDTHEVL !VALUETHECustomerNO CallEscalationstoday!MyQualityScore is100%I smiledthroughthe phoneSearchedVL prior toflag helpShow agreatattitude allday!!!KINDDELIVERYI made it apriority tounderstandReturnfromBreaksON TIME!Patiencewith mycustomerI waslogged inon time!I amconsiderateof theirtime!PROVIDEFEEDBACKI WOW'DTHECUST.Had aprofessionaltonePROVIDEEMPATHYI PUT MYCELLPHONEAWAY!I statedTHANKYOU!All Calls -made aconnectionI am loyalto my rolewith WFI have nodistractionson my callsSIMPLECourtesyI showactivelisteningUSEDTHEVL !VALUETHECustomerNO CallEscalationstoday!MyQualityScore is100%

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I smiled through the phone
  2. Searched VL prior to flag help
  3. Show a great attitude all day!!!
  4. KIND DELIVERY
  5. I made it a priority to understand
  6. Return from Breaks ON TIME!
  7. Patience with my customer
  8. I was logged in on time!
  9. I am considerate of their time!
  10. PROVIDE FEEDBACK
  11. I WOW'D THE CUST.
  12. Had a professional tone
  13. PROVIDE EMPATHY
  14. I PUT MY CELL PHONE AWAY!
  15. I stated THANK YOU!
  16. All Calls -made a connection
  17. I am loyal to my role with WF
  18. I have no distractions on my calls
  19. SIMPLE Courtesy
  20. I show active listening
  21. USED THE VL !
  22. VALUE THE Customer
  23. NO Call Escalations today!
  24. My Quality Score is 100%