PROVIDEFEEDBACKReturnfromBreaksON TIME!I am loyalto my rolewith WFShow agreatattitude allday!!!I showactivelisteningI have nodistractionson my callsI amconsiderateof theirtime!I WOW'DTHECUST.I waslogged inon time!USEDTHEVL !PROVIDEEMPATHYI PUT MYCELLPHONEAWAY!NO CallEscalationstoday!All Calls -made aconnectionPatiencewith mycustomerI made it apriority tounderstandSIMPLECourtesyI smiledthroughthe phoneVALUETHECustomerHad aprofessionaltoneSearchedVL prior toflag helpI statedTHANKYOU!KINDDELIVERYMyQualityScore is100%PROVIDEFEEDBACKReturnfromBreaksON TIME!I am loyalto my rolewith WFShow agreatattitude allday!!!I showactivelisteningI have nodistractionson my callsI amconsiderateof theirtime!I WOW'DTHECUST.I waslogged inon time!USEDTHEVL !PROVIDEEMPATHYI PUT MYCELLPHONEAWAY!NO CallEscalationstoday!All Calls -made aconnectionPatiencewith mycustomerI made it apriority tounderstandSIMPLECourtesyI smiledthroughthe phoneVALUETHECustomerHad aprofessionaltoneSearchedVL prior toflag helpI statedTHANKYOU!KINDDELIVERYMyQualityScore is100%

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PROVIDE FEEDBACK
  2. Return from Breaks ON TIME!
  3. I am loyal to my role with WF
  4. Show a great attitude all day!!!
  5. I show active listening
  6. I have no distractions on my calls
  7. I am considerate of their time!
  8. I WOW'D THE CUST.
  9. I was logged in on time!
  10. USED THE VL !
  11. PROVIDE EMPATHY
  12. I PUT MY CELL PHONE AWAY!
  13. NO Call Escalations today!
  14. All Calls -made a connection
  15. Patience with my customer
  16. I made it a priority to understand
  17. SIMPLE Courtesy
  18. I smiled through the phone
  19. VALUE THE Customer
  20. Had a professional tone
  21. Searched VL prior to flag help
  22. I stated THANK YOU!
  23. KIND DELIVERY
  24. My Quality Score is 100%