All Calls -made aconnectionShow agreatattitude allday!!!VALUETHECustomerI PUT MYCELLPHONEAWAY!MyQualityScore is100%I am loyalto my rolewith WFReturnfromBreaksON TIME!I smiledthroughthe phoneKINDDELIVERYI made it apriority tounderstandI have nodistractionson my callsSIMPLECourtesyPROVIDEEMPATHYUSEDTHEVL !I WOW'DTHECUST.PROVIDEFEEDBACKPatiencewith mycustomerI showactivelisteningI amconsiderateof theirtime!I waslogged inon time!NO CallEscalationstoday!I statedTHANKYOU!Had aprofessionaltoneSearchedVL prior toflag helpAll Calls -made aconnectionShow agreatattitude allday!!!VALUETHECustomerI PUT MYCELLPHONEAWAY!MyQualityScore is100%I am loyalto my rolewith WFReturnfromBreaksON TIME!I smiledthroughthe phoneKINDDELIVERYI made it apriority tounderstandI have nodistractionson my callsSIMPLECourtesyPROVIDEEMPATHYUSEDTHEVL !I WOW'DTHECUST.PROVIDEFEEDBACKPatiencewith mycustomerI showactivelisteningI amconsiderateof theirtime!I waslogged inon time!NO CallEscalationstoday!I statedTHANKYOU!Had aprofessionaltoneSearchedVL prior toflag help

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Calls -made a connection
  2. Show a great attitude all day!!!
  3. VALUE THE Customer
  4. I PUT MY CELL PHONE AWAY!
  5. My Quality Score is 100%
  6. I am loyal to my role with WF
  7. Return from Breaks ON TIME!
  8. I smiled through the phone
  9. KIND DELIVERY
  10. I made it a priority to understand
  11. I have no distractions on my calls
  12. SIMPLE Courtesy
  13. PROVIDE EMPATHY
  14. USED THE VL !
  15. I WOW'D THE CUST.
  16. PROVIDE FEEDBACK
  17. Patience with my customer
  18. I show active listening
  19. I am considerate of their time!
  20. I was logged in on time!
  21. NO Call Escalations today!
  22. I stated THANK YOU!
  23. Had a professional tone
  24. Searched VL prior to flag help