MyQualityScore is100%ReturnfromBreaksON TIME!I WOW'DTHECUST.I have nodistractionson my callsPROVIDEEMPATHYI am loyalto my rolewith WFI statedTHANKYOU!I amconsiderateof theirtime!Show agreatattitude allday!!!PROVIDEFEEDBACKI made it apriority tounderstandI PUT MYCELLPHONEAWAY!NO CallEscalationstoday!SIMPLECourtesySearchedVL prior toflag helpPatiencewith mycustomerHad aprofessionaltoneI waslogged inon time!I showactivelisteningI smiledthroughthe phoneAll Calls -made aconnectionKINDDELIVERYUSEDTHEVL !VALUETHECustomerMyQualityScore is100%ReturnfromBreaksON TIME!I WOW'DTHECUST.I have nodistractionson my callsPROVIDEEMPATHYI am loyalto my rolewith WFI statedTHANKYOU!I amconsiderateof theirtime!Show agreatattitude allday!!!PROVIDEFEEDBACKI made it apriority tounderstandI PUT MYCELLPHONEAWAY!NO CallEscalationstoday!SIMPLECourtesySearchedVL prior toflag helpPatiencewith mycustomerHad aprofessionaltoneI waslogged inon time!I showactivelisteningI smiledthroughthe phoneAll Calls -made aconnectionKINDDELIVERYUSEDTHEVL !VALUETHECustomer

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Quality Score is 100%
  2. Return from Breaks ON TIME!
  3. I WOW'D THE CUST.
  4. I have no distractions on my calls
  5. PROVIDE EMPATHY
  6. I am loyal to my role with WF
  7. I stated THANK YOU!
  8. I am considerate of their time!
  9. Show a great attitude all day!!!
  10. PROVIDE FEEDBACK
  11. I made it a priority to understand
  12. I PUT MY CELL PHONE AWAY!
  13. NO Call Escalations today!
  14. SIMPLE Courtesy
  15. Searched VL prior to flag help
  16. Patience with my customer
  17. Had a professional tone
  18. I was logged in on time!
  19. I show active listening
  20. I smiled through the phone
  21. All Calls -made a connection
  22. KIND DELIVERY
  23. USED THE VL !
  24. VALUE THE Customer