ReturnfromBreaksON TIME!I statedTHANKYOU!Show agreatattitude allday!!!Had aprofessionaltoneI have nodistractionson my callsNO CallEscalationstoday!USEDTHEVL !Patiencewith mycustomerMyQualityScore is100%I waslogged inon time!I made it apriority tounderstandVALUETHECustomerSIMPLECourtesyPROVIDEEMPATHYI amconsiderateof theirtime!I showactivelisteningPROVIDEFEEDBACKI PUT MYCELLPHONEAWAY!SearchedVL prior toflag helpI smiledthroughthe phoneI WOW'DTHECUST.All Calls -made aconnectionI am loyalto my rolewith WFKINDDELIVERYReturnfromBreaksON TIME!I statedTHANKYOU!Show agreatattitude allday!!!Had aprofessionaltoneI have nodistractionson my callsNO CallEscalationstoday!USEDTHEVL !Patiencewith mycustomerMyQualityScore is100%I waslogged inon time!I made it apriority tounderstandVALUETHECustomerSIMPLECourtesyPROVIDEEMPATHYI amconsiderateof theirtime!I showactivelisteningPROVIDEFEEDBACKI PUT MYCELLPHONEAWAY!SearchedVL prior toflag helpI smiledthroughthe phoneI WOW'DTHECUST.All Calls -made aconnectionI am loyalto my rolewith WFKINDDELIVERY

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Return from Breaks ON TIME!
  2. I stated THANK YOU!
  3. Show a great attitude all day!!!
  4. Had a professional tone
  5. I have no distractions on my calls
  6. NO Call Escalations today!
  7. USED THE VL !
  8. Patience with my customer
  9. My Quality Score is 100%
  10. I was logged in on time!
  11. I made it a priority to understand
  12. VALUE THE Customer
  13. SIMPLE Courtesy
  14. PROVIDE EMPATHY
  15. I am considerate of their time!
  16. I show active listening
  17. PROVIDE FEEDBACK
  18. I PUT MY CELL PHONE AWAY!
  19. Searched VL prior to flag help
  20. I smiled through the phone
  21. I WOW'D THE CUST.
  22. All Calls -made a connection
  23. I am loyal to my role with WF
  24. KIND DELIVERY