SearchedVL prior toflag helpNO CallEscalationstoday!USEDTHEVL !PROVIDEFEEDBACKAll Calls -made aconnectionVALUETHECustomerMyQualityScore is100%I am loyalto my rolewith WFPROVIDEEMPATHYI statedTHANKYOU!I amconsiderateof theirtime!I showactivelisteningShow agreatattitude allday!!!Patiencewith mycustomerI waslogged inon time!I have nodistractionson my callsI PUT MYCELLPHONEAWAY!I WOW'DTHECUST.SIMPLECourtesyI made it apriority tounderstandHad aprofessionaltoneReturnfromBreaksON TIME!I smiledthroughthe phoneKINDDELIVERYSearchedVL prior toflag helpNO CallEscalationstoday!USEDTHEVL !PROVIDEFEEDBACKAll Calls -made aconnectionVALUETHECustomerMyQualityScore is100%I am loyalto my rolewith WFPROVIDEEMPATHYI statedTHANKYOU!I amconsiderateof theirtime!I showactivelisteningShow agreatattitude allday!!!Patiencewith mycustomerI waslogged inon time!I have nodistractionson my callsI PUT MYCELLPHONEAWAY!I WOW'DTHECUST.SIMPLECourtesyI made it apriority tounderstandHad aprofessionaltoneReturnfromBreaksON TIME!I smiledthroughthe phoneKINDDELIVERY

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Searched VL prior to flag help
  2. NO Call Escalations today!
  3. USED THE VL !
  4. PROVIDE FEEDBACK
  5. All Calls -made a connection
  6. VALUE THE Customer
  7. My Quality Score is 100%
  8. I am loyal to my role with WF
  9. PROVIDE EMPATHY
  10. I stated THANK YOU!
  11. I am considerate of their time!
  12. I show active listening
  13. Show a great attitude all day!!!
  14. Patience with my customer
  15. I was logged in on time!
  16. I have no distractions on my calls
  17. I PUT MY CELL PHONE AWAY!
  18. I WOW'D THE CUST.
  19. SIMPLE Courtesy
  20. I made it a priority to understand
  21. Had a professional tone
  22. Return from Breaks ON TIME!
  23. I smiled through the phone
  24. KIND DELIVERY