VALUETHECustomerHad aprofessionaltoneSIMPLECourtesyI PUT MYCELLPHONEAWAY!Patiencewith mycustomerI waslogged inon time!USEDTHEVL !I smiledthroughthe phoneI WOW'DTHECUST.I showactivelisteningPROVIDEEMPATHYI amconsiderateof theirtime!KINDDELIVERYI made it apriority tounderstandPROVIDEFEEDBACKNO CallEscalationstoday!Show agreatattitude allday!!!I am loyalto my rolewith WFAll Calls -made aconnectionMyQualityScore is100%ReturnfromBreaksON TIME!I statedTHANKYOU!I have nodistractionson my callsSearchedVL prior toflag helpVALUETHECustomerHad aprofessionaltoneSIMPLECourtesyI PUT MYCELLPHONEAWAY!Patiencewith mycustomerI waslogged inon time!USEDTHEVL !I smiledthroughthe phoneI WOW'DTHECUST.I showactivelisteningPROVIDEEMPATHYI amconsiderateof theirtime!KINDDELIVERYI made it apriority tounderstandPROVIDEFEEDBACKNO CallEscalationstoday!Show agreatattitude allday!!!I am loyalto my rolewith WFAll Calls -made aconnectionMyQualityScore is100%ReturnfromBreaksON TIME!I statedTHANKYOU!I have nodistractionson my callsSearchedVL prior toflag help

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VALUE THE Customer
  2. Had a professional tone
  3. SIMPLE Courtesy
  4. I PUT MY CELL PHONE AWAY!
  5. Patience with my customer
  6. I was logged in on time!
  7. USED THE VL !
  8. I smiled through the phone
  9. I WOW'D THE CUST.
  10. I show active listening
  11. PROVIDE EMPATHY
  12. I am considerate of their time!
  13. KIND DELIVERY
  14. I made it a priority to understand
  15. PROVIDE FEEDBACK
  16. NO Call Escalations today!
  17. Show a great attitude all day!!!
  18. I am loyal to my role with WF
  19. All Calls -made a connection
  20. My Quality Score is 100%
  21. Return from Breaks ON TIME!
  22. I stated THANK YOU!
  23. I have no distractions on my calls
  24. Searched VL prior to flag help