KINDDELIVERYI WOW'DTHECUST.I am loyalto my rolewith WFHad aprofessionaltoneSIMPLECourtesyI amconsiderateof theirtime!SearchedVL prior toflag helpI have nodistractionson my callsPROVIDEEMPATHYPROVIDEFEEDBACKPatiencewith mycustomerNO CallEscalationstoday!I smiledthroughthe phoneVALUETHECustomerI PUT MYCELLPHONEAWAY!All Calls -made aconnectionMyQualityScore is100%ReturnfromBreaksON TIME!Show agreatattitude allday!!!USEDTHEVL !I made it apriority tounderstandI showactivelisteningI waslogged inon time!I statedTHANKYOU!KINDDELIVERYI WOW'DTHECUST.I am loyalto my rolewith WFHad aprofessionaltoneSIMPLECourtesyI amconsiderateof theirtime!SearchedVL prior toflag helpI have nodistractionson my callsPROVIDEEMPATHYPROVIDEFEEDBACKPatiencewith mycustomerNO CallEscalationstoday!I smiledthroughthe phoneVALUETHECustomerI PUT MYCELLPHONEAWAY!All Calls -made aconnectionMyQualityScore is100%ReturnfromBreaksON TIME!Show agreatattitude allday!!!USEDTHEVL !I made it apriority tounderstandI showactivelisteningI waslogged inon time!I statedTHANKYOU!

NBBC - KIND DELIVERY METHODS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. KIND DELIVERY
  2. I WOW'D THE CUST.
  3. I am loyal to my role with WF
  4. Had a professional tone
  5. SIMPLE Courtesy
  6. I am considerate of their time!
  7. Searched VL prior to flag help
  8. I have no distractions on my calls
  9. PROVIDE EMPATHY
  10. PROVIDE FEEDBACK
  11. Patience with my customer
  12. NO Call Escalations today!
  13. I smiled through the phone
  14. VALUE THE Customer
  15. I PUT MY CELL PHONE AWAY!
  16. All Calls -made a connection
  17. My Quality Score is 100%
  18. Return from Breaks ON TIME!
  19. Show a great attitude all day!!!
  20. USED THE VL !
  21. I made it a priority to understand
  22. I show active listening
  23. I was logged in on time!
  24. I stated THANK YOU!