Use Power Words Used Knowledge Central Use Exceptional Tone Recap Negotiate Late Fee Skyped Leader Use Thank You/Please Specific Acknowledgment Change Due Date Highlight Positive Transfer to Account Assure Assessed PBP Fee Would Play for Client Went to Break on Time Account Assure at end of Call Deescalate a Call Call From Your State High Energy Update Phone Number Add Auth Buyer Use May I Brand Beg./End Call Warm Transfer Empathy Save Account Refreshed NICE 5 Times Added Rewards Points or Sent RE03 High Energy Use AH's Name More Than Once Use Power Words Used Knowledge Central Use Exceptional Tone Recap Negotiate Late Fee Skyped Leader Use Thank You/Please Specific Acknowledgment Change Due Date Highlight Positive Transfer to Account Assure Assessed PBP Fee Would Play for Client Went to Break on Time Account Assure at end of Call Deescalate a Call Call From Your State High Energy Update Phone Number Add Auth Buyer Use May I Brand Beg./End Call Warm Transfer Empathy Save Account Refreshed NICE 5 Times Added Rewards Points or Sent RE03 High Energy Use AH's Name More Than Once
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use Power Words
Used Knowledge Central
Use
Exceptional Tone
Recap
Negotiate Late Fee
Skyped Leader
Use Thank You/Please
Specific
Acknowledgment
Change Due Date
Highlight Positive
Transfer to Account Assure
Assessed PBP Fee
Would Play for Client
Went to Break on Time
Account Assure at end of Call
Deescalate a Call
Call From Your State
High Energy
Update Phone Number
Add Auth Buyer
Use May I
Brand Beg./End
Call
Warm Transfer
Empathy
Save Account
Refreshed NICE 5 Times
Added Rewards Points or Sent RE03
High Energy
Use AH's Name More Than Once