Use Power Words Specific Acknowledgment Went to Break on Time Would Play for Client Deescalate a Call Used Knowledge Central Refreshed NICE 5 Times Added Rewards Points or Sent RE03 Brand Beg./End Call Empathy Add Auth Buyer High Energy High Energy Update Phone Number Use Exceptional Tone Save Account Account Assure at end of Call Call From Your State Assessed PBP Fee Warm Transfer Skyped Leader Negotiate Late Fee Recap Use AH's Name More Than Once Change Due Date Use Thank You/Please Use May I Highlight Positive Transfer to Account Assure Use Power Words Specific Acknowledgment Went to Break on Time Would Play for Client Deescalate a Call Used Knowledge Central Refreshed NICE 5 Times Added Rewards Points or Sent RE03 Brand Beg./End Call Empathy Add Auth Buyer High Energy High Energy Update Phone Number Use Exceptional Tone Save Account Account Assure at end of Call Call From Your State Assessed PBP Fee Warm Transfer Skyped Leader Negotiate Late Fee Recap Use AH's Name More Than Once Change Due Date Use Thank You/Please Use May I Highlight Positive Transfer to Account Assure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use Power Words
Specific
Acknowledgment
Went to Break on Time
Would Play for Client
Deescalate a Call
Used Knowledge Central
Refreshed NICE 5 Times
Added Rewards Points or Sent RE03
Brand Beg./End
Call
Empathy
Add Auth Buyer
High Energy
High Energy
Update Phone Number
Use
Exceptional Tone
Save Account
Account Assure at end of Call
Call From Your State
Assessed PBP Fee
Warm Transfer
Skyped Leader
Negotiate Late Fee
Recap
Use AH's Name More Than Once
Change Due Date
Use Thank You/Please
Use May I
Highlight Positive
Transfer to Account Assure