UsePowerWordsSpecificAcknowledgmentWent toBreakon TimeWouldPlay forClientDeescalatea CallUsedKnowledgeCentralRefreshedNICE 5TimesAddedRewardsPoints orSent RE03BrandBeg./EndCallEmpathyAddAuthBuyerHighEnergyHighEnergyUpdatePhoneNumberUseExceptionalToneSaveAccountAccountAssure atend ofCallCall FromYour StateAssessedPBP FeeWarmTransferSkypedLeaderNegotiateLate FeeRecapUse AH'sNameMore ThanOnceChangeDueDateUse ThankYou/PleaseUseMay IHighlightPositiveTransferto AccountAssureUsePowerWordsSpecificAcknowledgmentWent toBreakon TimeWouldPlay forClientDeescalatea CallUsedKnowledgeCentralRefreshedNICE 5TimesAddedRewardsPoints orSent RE03BrandBeg./EndCallEmpathyAddAuthBuyerHighEnergyHighEnergyUpdatePhoneNumberUseExceptionalToneSaveAccountAccountAssure atend ofCallCall FromYour StateAssessedPBP FeeWarmTransferSkypedLeaderNegotiateLate FeeRecapUse AH'sNameMore ThanOnceChangeDueDateUse ThankYou/PleaseUseMay IHighlightPositiveTransferto AccountAssure

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Power Words
  2. Specific Acknowledgment
  3. Went to Break on Time
  4. Would Play for Client
  5. Deescalate a Call
  6. Used Knowledge Central
  7. Refreshed NICE 5 Times
  8. Added Rewards Points or Sent RE03
  9. Brand Beg./End Call
  10. Empathy
  11. Add Auth Buyer
  12. High Energy
  13. High Energy
  14. Update Phone Number
  15. Use Exceptional Tone
  16. Save Account
  17. Account Assure at end of Call
  18. Call From Your State
  19. Assessed PBP Fee
  20. Warm Transfer
  21. Skyped Leader
  22. Negotiate Late Fee
  23. Recap
  24. Use AH's Name More Than Once
  25. Change Due Date
  26. Use Thank You/Please
  27. Use May I
  28. Highlight Positive
  29. Transfer to Account Assure