AssessedPBP FeeSpecificAcknowledgmentEmpathyHighEnergySaveAccountChangeDueDateWent toBreakon TimeHighEnergyUse AH'sNameMore ThanOnceBrandBeg./EndCallUseExceptionalToneAddedRewardsPoints orSent RE03RefreshedNICE 5TimesUsedKnowledgeCentralAccountAssure atend ofCallWouldPlay forClientAddAuthBuyerCall FromYour StateNegotiateLate FeeUse ThankYou/PleaseDeescalatea CallUsePowerWordsUpdatePhoneNumberWarmTransferUseMay ITransferto AccountAssureHighlightPositiveSkypedLeaderRecapAssessedPBP FeeSpecificAcknowledgmentEmpathyHighEnergySaveAccountChangeDueDateWent toBreakon TimeHighEnergyUse AH'sNameMore ThanOnceBrandBeg./EndCallUseExceptionalToneAddedRewardsPoints orSent RE03RefreshedNICE 5TimesUsedKnowledgeCentralAccountAssure atend ofCallWouldPlay forClientAddAuthBuyerCall FromYour StateNegotiateLate FeeUse ThankYou/PleaseDeescalatea CallUsePowerWordsUpdatePhoneNumberWarmTransferUseMay ITransferto AccountAssureHighlightPositiveSkypedLeaderRecap

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assessed PBP Fee
  2. Specific Acknowledgment
  3. Empathy
  4. High Energy
  5. Save Account
  6. Change Due Date
  7. Went to Break on Time
  8. High Energy
  9. Use AH's Name More Than Once
  10. Brand Beg./End Call
  11. Use Exceptional Tone
  12. Added Rewards Points or Sent RE03
  13. Refreshed NICE 5 Times
  14. Used Knowledge Central
  15. Account Assure at end of Call
  16. Would Play for Client
  17. Add Auth Buyer
  18. Call From Your State
  19. Negotiate Late Fee
  20. Use Thank You/Please
  21. Deescalate a Call
  22. Use Power Words
  23. Update Phone Number
  24. Warm Transfer
  25. Use May I
  26. Transfer to Account Assure
  27. Highlight Positive
  28. Skyped Leader
  29. Recap