Went toBreakon TimeDeescalatea CallAddAuthBuyerWouldPlay forClientWarmTransferUsedKnowledgeCentralHighlightPositiveSaveAccountBrandBeg./EndCallActivateCardNegotiateLate FeeUse ThankYou/PleaseAddedRewardsPoints orSent RE03ChangeDueDateSpecificAcknowledgmentAssessedPBP FeeAccountAssure atend ofCallUsePowerWordsUseExceptionalToneHighEnergyEmpathyTransferto AccountAssureCall FromYour StateRecapUseMay ISkypedLeaderUpdatePhoneNumberRefreshedNICE 5TimesUse AH'sNameMore ThanOnceWent toBreakon TimeDeescalatea CallAddAuthBuyerWouldPlay forClientWarmTransferUsedKnowledgeCentralHighlightPositiveSaveAccountBrandBeg./EndCallActivateCardNegotiateLate FeeUse ThankYou/PleaseAddedRewardsPoints orSent RE03ChangeDueDateSpecificAcknowledgmentAssessedPBP FeeAccountAssure atend ofCallUsePowerWordsUseExceptionalToneHighEnergyEmpathyTransferto AccountAssureCall FromYour StateRecapUseMay ISkypedLeaderUpdatePhoneNumberRefreshedNICE 5TimesUse AH'sNameMore ThanOnce

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went to Break on Time
  2. Deescalate a Call
  3. Add Auth Buyer
  4. Would Play for Client
  5. Warm Transfer
  6. Used Knowledge Central
  7. Highlight Positive
  8. Save Account
  9. Brand Beg./End Call
  10. Activate Card
  11. Negotiate Late Fee
  12. Use Thank You/Please
  13. Added Rewards Points or Sent RE03
  14. Change Due Date
  15. Specific Acknowledgment
  16. Assessed PBP Fee
  17. Account Assure at end of Call
  18. Use Power Words
  19. Use Exceptional Tone
  20. High Energy
  21. Empathy
  22. Transfer to Account Assure
  23. Call From Your State
  24. Recap
  25. Use May I
  26. Skyped Leader
  27. Update Phone Number
  28. Refreshed NICE 5 Times
  29. Use AH's Name More Than Once