Deescalatea CallAddAuthBuyerSpecificAcknowledgmentUseMay IAssessedPBP FeeNegotiateLate FeeUse ThankYou/PleaseAccountAssure atend ofCallHighlightPositiveActivateCardUse AH'sNameMore ThanOnceRecapAddedRewardsPoints orSent RE03Call FromYour StateWent toBreakon TimeWarmTransferUseExceptionalToneBrandBeg./EndCallWouldPlay forClientUpdatePhoneNumberHighEnergyEmpathyUsePowerWordsUsedKnowledgeCentralTransferto AccountAssureRefreshedNICE 5TimesChangeDueDateSaveAccountSkypedLeaderDeescalatea CallAddAuthBuyerSpecificAcknowledgmentUseMay IAssessedPBP FeeNegotiateLate FeeUse ThankYou/PleaseAccountAssure atend ofCallHighlightPositiveActivateCardUse AH'sNameMore ThanOnceRecapAddedRewardsPoints orSent RE03Call FromYour StateWent toBreakon TimeWarmTransferUseExceptionalToneBrandBeg./EndCallWouldPlay forClientUpdatePhoneNumberHighEnergyEmpathyUsePowerWordsUsedKnowledgeCentralTransferto AccountAssureRefreshedNICE 5TimesChangeDueDateSaveAccountSkypedLeader

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate a Call
  2. Add Auth Buyer
  3. Specific Acknowledgment
  4. Use May I
  5. Assessed PBP Fee
  6. Negotiate Late Fee
  7. Use Thank You/Please
  8. Account Assure at end of Call
  9. Highlight Positive
  10. Activate Card
  11. Use AH's Name More Than Once
  12. Recap
  13. Added Rewards Points or Sent RE03
  14. Call From Your State
  15. Went to Break on Time
  16. Warm Transfer
  17. Use Exceptional Tone
  18. Brand Beg./End Call
  19. Would Play for Client
  20. Update Phone Number
  21. High Energy
  22. Empathy
  23. Use Power Words
  24. Used Knowledge Central
  25. Transfer to Account Assure
  26. Refreshed NICE 5 Times
  27. Change Due Date
  28. Save Account
  29. Skyped Leader