AddedRewardsPoints orSent RE03Deescalatea CallEmpathyActivateCardWent toBreakon TimeWouldPlay forClientHighlightPositiveSpecificAcknowledgmentCall FromYour StateAssessedPBP FeeTransferto AccountAssureUseMay IUpdatePhoneNumberRecapUsePowerWordsWarmTransferChangeDueDateUse ThankYou/PleaseBrandBeg./EndCallHighEnergyNegotiateLate FeeUsedKnowledgeCentralAddAuthBuyerAccountAssure atend ofCallUse AH'sNameMore ThanOnceSaveAccountRefreshedNICE 5TimesUseExceptionalToneSkypedLeaderAddedRewardsPoints orSent RE03Deescalatea CallEmpathyActivateCardWent toBreakon TimeWouldPlay forClientHighlightPositiveSpecificAcknowledgmentCall FromYour StateAssessedPBP FeeTransferto AccountAssureUseMay IUpdatePhoneNumberRecapUsePowerWordsWarmTransferChangeDueDateUse ThankYou/PleaseBrandBeg./EndCallHighEnergyNegotiateLate FeeUsedKnowledgeCentralAddAuthBuyerAccountAssure atend ofCallUse AH'sNameMore ThanOnceSaveAccountRefreshedNICE 5TimesUseExceptionalToneSkypedLeader

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added Rewards Points or Sent RE03
  2. Deescalate a Call
  3. Empathy
  4. Activate Card
  5. Went to Break on Time
  6. Would Play for Client
  7. Highlight Positive
  8. Specific Acknowledgment
  9. Call From Your State
  10. Assessed PBP Fee
  11. Transfer to Account Assure
  12. Use May I
  13. Update Phone Number
  14. Recap
  15. Use Power Words
  16. Warm Transfer
  17. Change Due Date
  18. Use Thank You/Please
  19. Brand Beg./End Call
  20. High Energy
  21. Negotiate Late Fee
  22. Used Knowledge Central
  23. Add Auth Buyer
  24. Account Assure at end of Call
  25. Use AH's Name More Than Once
  26. Save Account
  27. Refreshed NICE 5 Times
  28. Use Exceptional Tone
  29. Skyped Leader