Use Exceptional Tone Use Thank You/Please Used Knowledge Central Assessed PBP Fee Would Play for Client Change Due Date Added Rewards Points or Sent RE03 Activate Card Deescalate a Call High Energy Add Auth Buyer Save Account Empathy Call From Your State Recap Use Power Words Negotiate Late Fee Went to Break on Time Refreshed NICE 5 Times Specific Acknowledgment Transfer to Account Assure Use AH's Name More Than Once Warm Transfer Highlight Positive Use May I Skyped Leader Account Assure at end of Call Brand Beg./End Call Update Phone Number Use Exceptional Tone Use Thank You/Please Used Knowledge Central Assessed PBP Fee Would Play for Client Change Due Date Added Rewards Points or Sent RE03 Activate Card Deescalate a Call High Energy Add Auth Buyer Save Account Empathy Call From Your State Recap Use Power Words Negotiate Late Fee Went to Break on Time Refreshed NICE 5 Times Specific Acknowledgment Transfer to Account Assure Use AH's Name More Than Once Warm Transfer Highlight Positive Use May I Skyped Leader Account Assure at end of Call Brand Beg./End Call Update Phone Number
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use
Exceptional Tone
Use Thank You/Please
Used Knowledge Central
Assessed PBP Fee
Would Play for Client
Change Due Date
Added Rewards Points or Sent RE03
Activate Card
Deescalate a Call
High Energy
Add Auth Buyer
Save Account
Empathy
Call From Your State
Recap
Use Power Words
Negotiate Late Fee
Went to Break on Time
Refreshed NICE 5 Times
Specific
Acknowledgment
Transfer to Account Assure
Use AH's Name More Than Once
Warm Transfer
Highlight Positive
Use May I
Skyped Leader
Account Assure at end of Call
Brand Beg./End
Call
Update Phone Number