UseExceptionalToneUse ThankYou/PleaseUsedKnowledgeCentralAssessedPBP FeeWouldPlay forClientChangeDueDateAddedRewardsPoints orSent RE03ActivateCardDeescalatea CallHighEnergyAddAuthBuyerSaveAccountEmpathyCall FromYour StateRecapUsePowerWordsNegotiateLate FeeWent toBreakon TimeRefreshedNICE 5TimesSpecificAcknowledgmentTransferto AccountAssureUse AH'sNameMore ThanOnceWarmTransferHighlightPositiveUseMay ISkypedLeaderAccountAssure atend ofCallBrandBeg./EndCallUpdatePhoneNumberUseExceptionalToneUse ThankYou/PleaseUsedKnowledgeCentralAssessedPBP FeeWouldPlay forClientChangeDueDateAddedRewardsPoints orSent RE03ActivateCardDeescalatea CallHighEnergyAddAuthBuyerSaveAccountEmpathyCall FromYour StateRecapUsePowerWordsNegotiateLate FeeWent toBreakon TimeRefreshedNICE 5TimesSpecificAcknowledgmentTransferto AccountAssureUse AH'sNameMore ThanOnceWarmTransferHighlightPositiveUseMay ISkypedLeaderAccountAssure atend ofCallBrandBeg./EndCallUpdatePhoneNumber

Fall Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Exceptional Tone
  2. Use Thank You/Please
  3. Used Knowledge Central
  4. Assessed PBP Fee
  5. Would Play for Client
  6. Change Due Date
  7. Added Rewards Points or Sent RE03
  8. Activate Card
  9. Deescalate a Call
  10. High Energy
  11. Add Auth Buyer
  12. Save Account
  13. Empathy
  14. Call From Your State
  15. Recap
  16. Use Power Words
  17. Negotiate Late Fee
  18. Went to Break on Time
  19. Refreshed NICE 5 Times
  20. Specific Acknowledgment
  21. Transfer to Account Assure
  22. Use AH's Name More Than Once
  23. Warm Transfer
  24. Highlight Positive
  25. Use May I
  26. Skyped Leader
  27. Account Assure at end of Call
  28. Brand Beg./End Call
  29. Update Phone Number