Where’s my referral bonus Staff member yells at customer Tolls/Infringements Threat of consumer affairs/ombudsman Explanation of a mystery charge (i.e. day of rent) “Listen/can I talk” Customer is lonely Customer yells at staff member New customer enquiry Where’s my bond Minor issue that apparently requires a new car Crying (staff or customer) Repo! Second time spoken to today One other thing…. Rego/other expiry Where’s my XS Mysterious/possibly non-existent mechanical issue Rego expiry Repeating the same story from the top Member doesn’t understand how paying rent works Customer has manners Exchangerino OVERTALKING Password reset Accident reporting Re- bill Customer or family member is in the hospital One other thing... Old person struggling with technology Threatens to come to the office Doesn’t understand how car works Customer has a sexually suggestive name/email Customer owes over $1000 Threat of legal action Could’ve used google Customer owes 3 weeks of rent I want to speak to the manager No answer Flirting through the phone Customer owes 2 weeks of rent Third time spoken to today Swearing Doesn’t know what Maven is ESL speaker Customer is lonely Needs a document Threat of violence Where’s my referral bonus Staff member yells at customer Tolls/Infringements Threat of consumer affairs/ombudsman Explanation of a mystery charge (i.e. day of rent) “Listen/can I talk” Customer is lonely Customer yells at staff member New customer enquiry Where’s my bond Minor issue that apparently requires a new car Crying (staff or customer) Repo! Second time spoken to today One other thing…. Rego/other expiry Where’s my XS Mysterious/possibly non-existent mechanical issue Rego expiry Repeating the same story from the top Member doesn’t understand how paying rent works Customer has manners Exchangerino OVERTALKING Password reset Accident reporting Re- bill Customer or family member is in the hospital One other thing... Old person struggling with technology Threatens to come to the office Doesn’t understand how car works Customer has a sexually suggestive name/email Customer owes over $1000 Threat of legal action Could’ve used google Customer owes 3 weeks of rent I want to speak to the manager No answer Flirting through the phone Customer owes 2 weeks of rent Third time spoken to today Swearing Doesn’t know what Maven is ESL speaker Customer is lonely Needs a document Threat of violence
(Print)
Where’s my referral bonus
Staff member yells at customer
Tolls/Infringements
Threat of consumer affairs/ombudsman
Explanation of a mystery charge (i.e. day of rent)
“Listen/can I talk”
Customer is lonely
Customer yells at staff member
New customer enquiry
Where’s my bond
Minor issue that apparently requires a new car
Crying (staff or customer)
Repo!
Second time spoken to today
One other thing….
Rego/other expiry
Where’s my XS
Mysterious/possibly non-existent mechanical issue
Rego expiry
Repeating the same story from the top
Member doesn’t understand how paying rent works
Customer has manners
Exchangerino
OVERTALKING
Password reset
Accident reporting
Re-bill
Customer or family member is in the hospital
One other thing...
Old person struggling with technology
Threatens to come to the office
Doesn’t understand how car works
Customer has a sexually suggestive name/email
Customer owes over $1000
Threat of legal action
Could’ve used google
Customer owes 3 weeks of rent
I want to speak to the manager
No answer
Flirting through the phone
Customer owes 2 weeks of rent
Third time spoken to today
Swearing
Doesn’t know what Maven is
ESL speaker
Customer is lonely
Needs a document
Threat of violence
