Minor issue that apparently requires a new car Customer or family member is in the hospital Old person struggling with technology New customer enquiry Tolls/Infringements One other thing…. Customer is lonely ESL speaker Exchangerino No answer “Listen/can I talk” Customer yells at staff member Threat of legal action Third time spoken to today One other thing... Explanation of a mystery charge (i.e. day of rent) Needs a document Mysterious/possibly non-existent mechanical issue Where’s my bond Password reset Repeating the same story from the top Customer is lonely Doesn’t understand how car works Re- bill Customer owes 2 weeks of rent Where’s my referral bonus Rego expiry Threat of violence Crying (staff or customer) I want to speak to the manager Customer owes over $1000 Swearing Staff member yells at customer Doesn’t know what Maven is Customer owes 3 weeks of rent Flirting through the phone Rego/other expiry Customer has manners Accident reporting Could’ve used google Where’s my XS OVERTALKING Member doesn’t understand how paying rent works Customer has a sexually suggestive name/email Repo! Second time spoken to today Threatens to come to the office Threat of consumer affairs/ombudsman Minor issue that apparently requires a new car Customer or family member is in the hospital Old person struggling with technology New customer enquiry Tolls/Infringements One other thing…. Customer is lonely ESL speaker Exchangerino No answer “Listen/can I talk” Customer yells at staff member Threat of legal action Third time spoken to today One other thing... Explanation of a mystery charge (i.e. day of rent) Needs a document Mysterious/possibly non-existent mechanical issue Where’s my bond Password reset Repeating the same story from the top Customer is lonely Doesn’t understand how car works Re- bill Customer owes 2 weeks of rent Where’s my referral bonus Rego expiry Threat of violence Crying (staff or customer) I want to speak to the manager Customer owes over $1000 Swearing Staff member yells at customer Doesn’t know what Maven is Customer owes 3 weeks of rent Flirting through the phone Rego/other expiry Customer has manners Accident reporting Could’ve used google Where’s my XS OVERTALKING Member doesn’t understand how paying rent works Customer has a sexually suggestive name/email Repo! Second time spoken to today Threatens to come to the office Threat of consumer affairs/ombudsman
(Print)
Minor issue that apparently requires a new car
Customer or family member is in the hospital
Old person struggling with technology
New customer enquiry
Tolls/Infringements
One other thing….
Customer is lonely
ESL speaker
Exchangerino
No answer
“Listen/can I talk”
Customer yells at staff member
Threat of legal action
Third time spoken to today
One other thing...
Explanation of a mystery charge (i.e. day of rent)
Needs a document
Mysterious/possibly non-existent mechanical issue
Where’s my bond
Password reset
Repeating the same story from the top
Customer is lonely
Doesn’t understand how car works
Re-bill
Customer owes 2 weeks of rent
Where’s my referral bonus
Rego expiry
Threat of violence
Crying (staff or customer)
I want to speak to the manager
Customer owes over $1000
Swearing
Staff member yells at customer
Doesn’t know what Maven is
Customer owes 3 weeks of rent
Flirting through the phone
Rego/other expiry
Customer has manners
Accident reporting
Could’ve used google
Where’s my XS
OVERTALKING
Member doesn’t understand how paying rent works
Customer has a sexually suggestive name/email
Repo!
Second time spoken to today
Threatens to come to the office
Threat of consumer affairs/ombudsman
