(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a recognition card to someone on the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank the customer for being part of Bank of America since x year.
Thank a frontline or banking center rep for being a valued member of the team.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Wish your customer a wonderful day/great day/lovely day.
Send a member of management a recognition card.
Offer a willingness to assist.
Review pro for updated procedures.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Drink a cup of water (get active)
Thank the customer for being part of Bank of America since x year.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for their patience they provided while resolving their concerns.
Get Active! Take a walk, even if it is in place at your desk!
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank our Banking Center partner for being an advocate of the customer.
File a complaint for client.
Share a best practice with the Team.
Thank our Banking Center partner for being an advocate of the customer.
Advise the client that the call may be recorded for training and quality purposes.
Wish someone a happy birthday!
Thank a frontline or banking center rep for being a valued member of the team.
Direct the banking center associate to the path in pro.
Let the customer know you are on their side and here to help.
Review solution center for update procedures.
Thank the customer for their patience they provided while resolving their concerns.
Recap the resolution for the customer.
Let the customer know you are on their side and here to help.
Complete capture/sharepoint while on your call.
Complete capture/sharepoint while on your call.
Drink a cup of water (get active)
Smile at someone today
Offer a willingness to assist.
Wish your customer a wonderful day/great day/lovely day.
Review pro for updated procedures.
Get active! Drink a glass/bottle of water.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get Active! Take a walk, on break, lunch, or even at your desk.
Recap the resolution for the customer.
Review solution center for update procedures.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Remind customer that they will receive a survey.
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Enter a non-complaint srs case.
Remind customer that they will receive a survey.
Advise the client that the call may be recorded for training and quality purposes.
