(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank our Banking Center partner for being an advocate of the customer.
Send a recognition card to someone on the Team.
Complete capture/sharepoint while on your call.
Direct the banking center associate to the path in pro.
Recap the resolution for the customer.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Get Active! Take a walk, on break, lunch, or even at your desk.
Get Active! Take a walk, even if it is in place at your desk!
Enter a non-complaint srs case.
Smile at someone today
Direct the banking center associate to the path in pro.
Offer a willingness to assist.
Enter a non-complaint srs case.
Smile at someone today
Send a member of management a recognition card.
Wish your customer a wonderful day/great day/lovely day.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Let the customer know you are on their side and here to help.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for being part of Bank of America since x year.
Remind customer that they will receive a survey.
Get active! Drink a glass/bottle of water.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for being part of Bank of America since x year.
Thank our Banking Center partner for being an advocate of the customer.
Advise the client that the call may be recorded for training and quality purposes.
Review solution center for update procedures.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get Active! Take a walk, on break, lunch, or even at your desk.
File a complaint for client.
Drink a cup of water (get active)
Advise the client that the call may be recorded for training and quality purposes.
Send a recognition card to someone on the Team.
Thank the customer for their patience they provided while resolving their concerns.
Let the customer know you are on their side and here to help.
Review solution center for update procedures.
Review pro for updated procedures.
Complete capture/sharepoint while on your call.
Send a member of management a recognition card.
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for their patience they provided while resolving their concerns.
Wish someone a happy birthday!
File a complaint for client.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Offer a willingness to assist.
Drink a cup of water (get active)
Thank a frontline or banking center rep for being a valued member of the team.
Recap the resolution for the customer.
Thank a frontline or banking center rep for being a valued member of the team.
