(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review pro for updated procedures.
Get active! Drink a glass/bottle of water.
File a complaint for client.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Send a recognition card to someone on the Team.
Recap the resolution for the customer.
Wish someone a happy birthday!
Thank our Banking Center partner for being an advocate of the customer.
Send a recognition card to someone on the Team.
Smile at someone today
Advise the client that the call may be recorded for training and quality purposes.
Thank our Banking Center partner for being an advocate of the customer.
Share a best practice with the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Wish your customer a wonderful day/great day/lovely day.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
File a complaint for client.
Get Active! Take a walk, even if it is in place at your desk!
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for being part of Bank of America since x year.
Offer a willingness to assist.
Enter a non-complaint srs case.
Thank a frontline or banking center rep for being a valued member of the team.
Thank a frontline or banking center rep for being a valued member of the team.
Offer a willingness to assist.
Remind customer that they will receive a survey.
Share a best practice with the Team.
Direct the banking center associate to the path in pro.
Enter a non-complaint srs case.
Advise the client that the call may be recorded for training and quality purposes.
Review solution center for update procedures.
Send a member of management a recognition card.
Drink a cup of water (get active)
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Get Active! Take a walk, on break, lunch, or even at your desk.
Review solution center for update procedures.
Wish your customer a wonderful day/great day/lovely day.
Direct the banking center associate to the path in pro.
Thank the customer for their patience they provided while resolving their concerns.
Smile at someone today
Review pro for updated procedures.
Let the customer know you are on their side and here to help.
Complete capture/sharepoint while on your call.
Recap the resolution for the customer.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Remind customer that they will receive a survey.
Send a member of management a recognition card.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Drink a cup of water (get active)
Let the customer know you are on their side and here to help.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for their patience they provided while resolving their concerns.
Get Active! Take a walk, on break, lunch, or even at your desk.
