(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank the customer for being part of Bank of America since x year.
File a complaint for client.
Drink a cup of water (get active)
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Review solution center for update procedures.
Advise the client that the call may be recorded for training and quality purposes.
Drink a cup of water (get active)
Wish someone a happy birthday!
Review pro for updated procedures.
Thank our Banking Center partner for being an advocate of the customer.
Remind customer that they will receive a survey.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Complete capture/sharepoint while on your call.
Thank a frontline or banking center rep for being a valued member of the team.
Smile at someone today
Advise the client that the call may be recorded for training and quality purposes.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for their patience they provided while resolving their concerns.
Review solution center for update procedures.
Enter a non-complaint srs case.
Get Active! Take a walk, on break, lunch, or even at your desk.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
File a complaint for client.
Recap the resolution for the customer.
Share a best practice with the Team.
Offer a willingness to assist.
Thank the customer for their patience they provided while resolving their concerns.
Remind customer that they will receive a survey.
Get Active! Take a walk, on break, lunch, or even at your desk.
Send a member of management a recognition card.
Get Active! Take a walk, even if it is in place at your desk!
Share a best practice with the Team.
Review pro for updated procedures.
Wish your customer a wonderful day/great day/lovely day.
Direct the banking center associate to the path in pro.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Let the customer know you are on their side and here to help.
Offer a willingness to assist.
Send a recognition card to someone on the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Wish your customer a wonderful day/great day/lovely day.
Enter a non-complaint srs case.
Thank a frontline or banking center rep for being a valued member of the team.
Thank our Banking Center partner for being an advocate of the customer.
Recap the resolution for the customer.
Direct the banking center associate to the path in pro.
Let the customer know you are on their side and here to help.
Smile at someone today
Complete capture/sharepoint while on your call.
Send a recognition card to someone on the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank the customer for being part of Bank of America since x year.
