(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
Offer a willingness to assist.
Advise the client that the call may be recorded for training and quality purposes.
Get Active! Take a walk, on break, lunch, or even at your desk.
Offer a willingness to assist.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Smile at someone today
Thank our Banking Center partner for being an advocate of the customer.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Thank a frontline or banking center rep for being a valued member of the team.
Enter a non-complaint srs case.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Complete capture/sharepoint while on your call.
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Let the customer know you are on their side and here to help.
Let the customer know you are on their side and here to help.
Thank the customer for being part of Bank of America since x year.
Wish your customer a wonderful day/great day/lovely day.
Recap the resolution for the customer.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank a frontline or banking center rep for being a valued member of the team.
Advise the client that the call may be recorded for training and quality purposes.
Review solution center for update procedures.
Send a member of management a recognition card.
Share a best practice with the Team.
Remind customer that they will receive a survey.
Direct the banking center associate to the path in pro.
Thank the customer for being part of Bank of America since x year.
File a complaint for client.
Drink a cup of water (get active)
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
File a complaint for client.
Smile at someone today
Review pro for updated procedures.
Get Active! Take a walk, even if it is in place at your desk!
Direct the banking center associate to the path in pro.
Share a best practice with the Team.
Send a recognition card to someone on the Team.
Send a recognition card to someone on the Team.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Wish someone a happy birthday!
Remind customer that they will receive a survey.
Thank the customer for their patience they provided while resolving their concerns.
Drink a cup of water (get active)
Get Active! Take a walk, on break, lunch, or even at your desk.
Wish your customer a wonderful day/great day/lovely day.
Thank our Banking Center partner for being an advocate of the customer.
Recap the resolution for the customer.
Review pro for updated procedures.
Review solution center for update procedures.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
