(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank a frontline or banking center rep for being a valued member of the team.
Review solution center for update procedures.
File a complaint for client.
Drink a cup of water (get active)
Send a recognition card to someone on the Team.
Get active! Drink a glass/bottle of water.
Remind customer that they will receive a survey.
Review solution center for update procedures.
Review pro for updated procedures.
Thank our Banking Center partner for being an advocate of the customer.
Thank a frontline or banking center rep for being a valued member of the team.
Wish your customer a wonderful day/great day/lovely day.
Wish someone a happy birthday!
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Complete capture/sharepoint while on your call.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Direct the banking center associate to the path in pro.
Complete capture/sharepoint while on your call.
Thank our Banking Center partner for being an advocate of the customer.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Recap the resolution for the customer.
Drink a cup of water (get active)
Smile at someone today
Enter a non-complaint srs case.
Send a recognition card to someone on the Team.
Let the customer know you are on their side and here to help.
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Thank the customer for their patience they provided while resolving their concerns.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Direct the banking center associate to the path in pro.
Get Active! Take a walk, on break, lunch, or even at your desk.
Share a best practice with the Team.
Recap the resolution for the customer.
Advise the client that the call may be recorded for training and quality purposes.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank the customer for being part of Bank of America since x year.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Offer a willingness to assist.
Wish your customer a wonderful day/great day/lovely day.
File a complaint for client.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank the customer for their patience they provided while resolving their concerns.
Get Active! Take a walk, even if it is in place at your desk!
Enter a non-complaint srs case.
Get Active! Take a walk, on break, lunch, or even at your desk.
Thank the customer for being part of Bank of America since x year.
Review pro for updated procedures.
Smile at someone today
Send a member of management a recognition card.
Let the customer know you are on their side and here to help.
