(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review pro for updated procedures.
Review solution center for update procedures.
Advise the client that the call may be recorded for training and quality purposes.
Thank the customer for their patience they provided while resolving their concerns.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Remind customer that they will receive a survey.
Recap the resolution for the customer.
Remind customer that they will receive a survey.
Smile at someone today
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Review solution center for update procedures.
Review pro for updated procedures.
Direct the banking center associate to the path in pro.
Thank a frontline or banking center rep for being a valued member of the team.
Send a member of management a recognition card.
File a complaint for client.
Thank the customer for being part of Bank of America since x year.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Wish your customer a wonderful day/great day/lovely day.
Thank our Banking Center partner for being an advocate of the customer.
Send a recognition card to someone on the Team.
Recap the resolution for the customer.
Smile at someone today
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Direct the banking center associate to the path in pro.
Drink a cup of water (get active)
Advise the client that the call may be recorded for training and quality purposes.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Wish your customer a wonderful day/great day/lovely day.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Drink a cup of water (get active)
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Enter a non-complaint srs case.
Send a recognition card to someone on the Team.
Get Active! Take a walk, even if it is in place at your desk!
Get Active! Take a walk, on break, lunch, or even at your desk.
Offer a willingness to assist.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Offer a willingness to assist.
Wish someone a happy birthday!
Thank the customer for being part of Bank of America since x year.
Get Active! Take a walk, on break, lunch, or even at your desk.
Let the customer know you are on their side and here to help.
Share a best practice with the Team.
Thank our Banking Center partner for being an advocate of the customer.
Thank a frontline or banking center rep for being a valued member of the team.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Let the customer know you are on their side and here to help.
