(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a recognition card to someone on the Team.
Get Active! Take a walk, on break, lunch, or even at your desk.
Smile at someone today
Wish your customer a wonderful day/great day/lovely day.
Review pro for updated procedures.
Advise the client that the call may be recorded for training and quality purposes.
Thank the customer for being part of Bank of America since x year.
Thank a frontline or banking center rep for being a valued member of the team.
Thank our Banking Center partner for being an advocate of the customer.
Share a best practice with the Team.
Recap the resolution for the customer.
Recap the resolution for the customer.
Review pro for updated procedures.
Drink a cup of water (get active)
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Enter a non-complaint srs case.
File a complaint for client.
Wish your customer a wonderful day/great day/lovely day.
Let the customer know you are on their side and here to help.
Review solution center for update procedures.
Send a recognition card to someone on the Team.
Offer a willingness to assist.
Get active! Drink a glass/bottle of water.
Thank a frontline or banking center rep for being a valued member of the team.
Get Active! Take a walk, even if it is in place at your desk!
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Let the customer know you are on their side and here to help.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for being part of Bank of America since x year.
Remind customer that they will receive a survey.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Drink a cup of water (get active)
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Send a member of management a recognition card.
Wish someone a happy birthday!
Smile at someone today
Thank the customer for their patience they provided while resolving their concerns.
Thank our Banking Center partner for being an advocate of the customer.
Direct the banking center associate to the path in pro.
Share a best practice with the Team.
Complete capture/sharepoint while on your call.
Enter a non-complaint srs case.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank the customer for their patience they provided while resolving their concerns.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Offer a willingness to assist.
Complete capture/sharepoint while on your call.
Review solution center for update procedures.
Advise the client that the call may be recorded for training and quality purposes.
