(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smile at someone today
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Wish your customer a wonderful day/great day/lovely day.
Get Active! Take a walk, on break, lunch, or even at your desk.
File a complaint for client.
Enter a non-complaint srs case.
Direct the banking center associate to the path in pro.
Complete capture/sharepoint while on your call.
Wish your customer a wonderful day/great day/lovely day.
Enter a non-complaint srs case.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Thank the customer for their patience they provided while resolving their concerns.
Recap the resolution for the customer.
Get active! Drink a glass/bottle of water.
Send a recognition card to someone on the Team.
Offer a willingness to assist.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank a frontline or banking center rep for being a valued member of the team.
Let the customer know you are on their side and here to help.
Review solution center for update procedures.
Review pro for updated procedures.
Thank our Banking Center partner for being an advocate of the customer.
Review pro for updated procedures.
Let the customer know you are on their side and here to help.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Remind customer that they will receive a survey.
Get Active! Take a walk, on break, lunch, or even at your desk.
Drink a cup of water (get active)
File a complaint for client.
Remind customer that they will receive a survey.
Offer a willingness to assist.
Thank the customer for being part of Bank of America since x year.
Drink a cup of water (get active)
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Advise the client that the call may be recorded for training and quality purposes.
Get active! Drink a glass/bottle of water.
Recap the resolution for the customer.
Thank a frontline or banking center rep for being a valued member of the team.
Send a member of management a recognition card.
Send a member of management a recognition card.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Share a best practice with the Team.
Wish someone a happy birthday!
Share a best practice with the Team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Send a recognition card to someone on the Team.
Smile at someone today
Thank our Banking Center partner for being an advocate of the customer.
Get Active! Take a walk, even if it is in place at your desk!
Review solution center for update procedures.
Direct the banking center associate to the path in pro.
Advise the client that the call may be recorded for training and quality purposes.
Thank the customer for their patience they provided while resolving their concerns.
