(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Let the customer know you are on their side and here to help.
Thank a frontline or banking center rep for being a valued member of the team.
Get Active! Take a walk, on break, lunch, or even at your desk.
Offer a willingness to assist.
File a complaint for client.
Advise the client that the call may be recorded for training and quality purposes.
Direct the banking center associate to the path in pro.
Let the customer know you are on their side and here to help.
Remind customer that they will receive a survey.
File a complaint for client.
Thank the customer for being part of Bank of America since x year.
Share a best practice with the Team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Get active! Drink a glass/bottle of water.
Enter a non-complaint srs case.
Send a member of management a recognition card.
Remind customer that they will receive a survey.
Drink a cup of water (get active)
Smile at someone today
Review pro for updated procedures.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Offer a willingness to assist.
Review solution center for update procedures.
Drink a cup of water (get active)
Share a best practice with the Team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get Active! Take a walk, on break, lunch, or even at your desk.
Smile at someone today
Thank the customer for being part of Bank of America since x year.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank a frontline or banking center rep for being a valued member of the team.
Recap the resolution for the customer.
Send a member of management a recognition card.
Review pro for updated procedures.
Direct the banking center associate to the path in pro.
Get active! Drink a glass/bottle of water.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Get Active! Take a walk, even if it is in place at your desk!
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Complete capture/sharepoint while on your call.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Wish someone a happy birthday!
Review solution center for update procedures.
Send a recognition card to someone on the Team.
Thank our Banking Center partner for being an advocate of the customer.
Thank our Banking Center partner for being an advocate of the customer.
Enter a non-complaint srs case.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for their patience they provided while resolving their concerns.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
