(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review solution center for update procedures.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Complete capture/sharepoint while on your call.
Recap the resolution for the customer.
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for being part of Bank of America since x year.
Drink a cup of water (get active)
Review solution center for update procedures.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Share a best practice with the Team.
File a complaint for client.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Review pro for updated procedures.
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Thank a frontline or banking center rep for being a valued member of the team.
Review pro for updated procedures.
Offer a willingness to assist.
Direct the banking center associate to the path in pro.
Advise the client that the call may be recorded for training and quality purposes.
Get Active! Take a walk, even if it is in place at your desk!
Send a recognition card to someone on the Team.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Thank the customer for their patience they provided while resolving their concerns.
Wish someone a happy birthday!
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Remind customer that they will receive a survey.
Remind customer that they will receive a survey.
Thank our Banking Center partner for being an advocate of the customer.
Thank the customer for their patience they provided while resolving their concerns.
Send a recognition card to someone on the Team.
Get active! Drink a glass/bottle of water.
Offer a willingness to assist.
Get Active! Take a walk, on break, lunch, or even at your desk.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Direct the banking center associate to the path in pro.
Drink a cup of water (get active)
Thank a frontline or banking center rep for being a valued member of the team.
Let the customer know you are on their side and here to help.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Let the customer know you are on their side and here to help.
Recap the resolution for the customer.
File a complaint for client.
Get Active! Take a walk, on break, lunch, or even at your desk.
Send a member of management a recognition card.
Send a member of management a recognition card.
Wish your customer a wonderful day/great day/lovely day.
Smile at someone today
Advise the client that the call may be recorded for training and quality purposes.
Enter a non-complaint srs case.
Smile at someone today
Enter a non-complaint srs case.
Thank our Banking Center partner for being an advocate of the customer.
