(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Let the customer know you are on their side and here to help.
Offer a willingness to assist.
Thank a frontline or banking center rep for being a valued member of the team.
Direct the banking center associate to the path in pro.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Enter a non-complaint srs case.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get active! Drink a glass/bottle of water.
Send a recognition card to someone on the Team.
Share a best practice with the Team.
Direct the banking center associate to the path in pro.
Get Active! Take a walk, on break, lunch, or even at your desk.
Thank a frontline or banking center rep for being a valued member of the team.
File a complaint for client.
Thank our Banking Center partner for being an advocate of the customer.
Smile at someone today
Complete capture/sharepoint while on your call.
Review pro for updated procedures.
Get Active! Take a walk, even if it is in place at your desk!
Share a best practice with the Team.
Recap the resolution for the customer.
Send a member of management a recognition card.
Wish someone a happy birthday!
Enter a non-complaint srs case.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Send a member of management a recognition card.
Advise the client that the call may be recorded for training and quality purposes.
Remind customer that they will receive a survey.
Let the customer know you are on their side and here to help.
Send a recognition card to someone on the Team.
Recap the resolution for the customer.
Thank the customer for their patience they provided while resolving their concerns.
Thank the customer for being part of Bank of America since x year.
Drink a cup of water (get active)
Wish your customer a wonderful day/great day/lovely day.
Review solution center for update procedures.
Remind customer that they will receive a survey.
File a complaint for client.
Advise the client that the call may be recorded for training and quality purposes.
Get Active! Take a walk, on break, lunch, or even at your desk.
Smile at someone today
Review solution center for update procedures.
Wish your customer a wonderful day/great day/lovely day.
Review pro for updated procedures.
Thank the customer for being part of Bank of America since x year.
Drink a cup of water (get active)
Thank our Banking Center partner for being an advocate of the customer.
Offer a willingness to assist.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
