(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank our Banking Center partner for being an advocate of the customer.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank our Banking Center partner for being an advocate of the customer.
File a complaint for client.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Complete capture/sharepoint while on your call.
Remind customer that they will receive a survey.
Review solution center for update procedures.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Wish your customer a wonderful day/great day/lovely day.
Send a recognition card to someone on the Team.
Complete capture/sharepoint while on your call.
Thank the customer for their patience they provided while resolving their concerns.
Recap the resolution for the customer.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank a frontline or banking center rep for being a valued member of the team.
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Get Active! Take a walk, on break, lunch, or even at your desk.
Recap the resolution for the customer.
Advise the client that the call may be recorded for training and quality purposes.
Share a best practice with the Team.
File a complaint for client.
Send a recognition card to someone on the Team.
Wish someone a happy birthday!
Thank the customer for their patience they provided while resolving their concerns.
Send a member of management a recognition card.
Offer a willingness to assist.
Drink a cup of water (get active)
Let the customer know you are on their side and here to help.
Thank the customer for being part of Bank of America since x year.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Smile at someone today
Smile at someone today
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Review solution center for update procedures.
Wish your customer a wonderful day/great day/lovely day.
Send a member of management a recognition card.
Enter a non-complaint srs case.
Review pro for updated procedures.
Review pro for updated procedures.
Let the customer know you are on their side and here to help.
Direct the banking center associate to the path in pro.
Remind customer that they will receive a survey.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Drink a cup of water (get active)
Thank the customer for being part of Bank of America since x year.
Get Active! Take a walk, even if it is in place at your desk!
Thank a frontline or banking center rep for being a valued member of the team.
