(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
Smile at someone today
Review pro for updated procedures.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
Get Active! Take a walk, even if it is in place at your desk!
Send a member of management a recognition card.
Thank a frontline or banking center rep for being a valued member of the team.
Thank the customer for being part of Bank of America since x year.
Review solution center for update procedures.
Wish someone a happy birthday!
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank our Banking Center partner for being an advocate of the customer.
Remind customer that they will receive a survey.
Wish your customer a wonderful day/great day/lovely day.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for being part of Bank of America since x year.
Advise the client that the call may be recorded for training and quality purposes.
File a complaint for client.
Review solution center for update procedures.
Send a recognition card to someone on the Team.
Let the customer know you are on their side and here to help.
Smile at someone today
Thank the customer for their patience they provided while resolving their concerns.
Send a recognition card to someone on the Team.
Drink a cup of water (get active)
Share a best practice with the Team.
Offer a willingness to assist.
Share a best practice with the Team.
Remind customer that they will receive a survey.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Direct the banking center associate to the path in pro.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Thank our Banking Center partner for being an advocate of the customer.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get active! Drink a glass/bottle of water.
Thank a frontline or banking center rep for being a valued member of the team.
File a complaint for client.
Enter a non-complaint srs case.
Thank the customer for their patience they provided while resolving their concerns.
Offer a willingness to assist.
Let the customer know you are on their side and here to help.
Recap the resolution for the customer.
Send a member of management a recognition card.
Complete capture/sharepoint while on your call.
Review pro for updated procedures.
Get active! Drink a glass/bottle of water.
Wish your customer a wonderful day/great day/lovely day.
Get Active! Take a walk, on break, lunch, or even at your desk.
