(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Review pro for updated procedures.
Review solution center for update procedures.
Smile at someone today
Get active! Drink a glass/bottle of water.
Let the customer know you are on their side and here to help.
Advise the client that the call may be recorded for training and quality purposes.
Complete capture/sharepoint while on your call.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Recap the resolution for the customer.
Review solution center for update procedures.
Recap the resolution for the customer.
Thank a frontline or banking center rep for being a valued member of the team.
Thank our Banking Center partner for being an advocate of the customer.
Offer a willingness to assist.
Wish someone a happy birthday!
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
File a complaint for client.
Let the customer know you are on their side and here to help.
Send a recognition card to someone on the Team.
Share a best practice with the Team.
Complete capture/sharepoint while on your call.
Enter a non-complaint srs case.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
File a complaint for client.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Enter a non-complaint srs case.
Thank the customer for being part of Bank of America since x year.
Wish your customer a wonderful day/great day/lovely day.
Send a member of management a recognition card.
Remind customer that they will receive a survey.
Drink a cup of water (get active)
Wish your customer a wonderful day/great day/lovely day.
Send a recognition card to someone on the Team.
Thank the customer for their patience they provided while resolving their concerns.
Share a best practice with the Team.
Get Active! Take a walk, on break, lunch, or even at your desk.
Thank a frontline or banking center rep for being a valued member of the team.
Advise the client that the call may be recorded for training and quality purposes.
Thank the customer for their patience they provided while resolving their concerns.
Get active! Drink a glass/bottle of water.
Thank the customer for being part of Bank of America since x year.
Smile at someone today
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Direct the banking center associate to the path in pro.
Remind customer that they will receive a survey.
Review pro for updated procedures.
Get Active! Take a walk, even if it is in place at your desk!
Offer a willingness to assist.
Send a member of management a recognition card.
Direct the banking center associate to the path in pro.
Thank our Banking Center partner for being an advocate of the customer.
Get Active! Take a walk, on break, lunch, or even at your desk.
