(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank the customer for being part of Bank of America since x year.
Review solution center for update procedures.
Offer a willingness to assist.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Smile at someone today
Thank our Banking Center partner for being an advocate of the customer.
Share a best practice with the Team.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Send a member of management a recognition card.
Send a recognition card to someone on the Team.
Review pro for updated procedures.
Review solution center for update procedures.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Drink a cup of water (get active)
File a complaint for client.
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for their patience they provided while resolving their concerns.
Recap the resolution for the customer.
Wish your customer a wonderful day/great day/lovely day.
Send a recognition card to someone on the Team.
Complete capture/sharepoint while on your call.
Let the customer know you are on their side and here to help.
Thank the customer for being part of Bank of America since x year.
Get active! Drink a glass/bottle of water.
Complete capture/sharepoint while on your call.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Let the customer know you are on their side and here to help.
Thank our Banking Center partner for being an advocate of the customer.
Get Active! Take a walk, even if it is in place at your desk!
Recap the resolution for the customer.
Drink a cup of water (get active)
Thank the customer for their patience they provided while resolving their concerns.
Remind customer that they will receive a survey.
File a complaint for client.
Send a member of management a recognition card.
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Get Active! Take a walk, on break, lunch, or even at your desk.
Get Active! Take a walk, on break, lunch, or even at your desk.
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Direct the banking center associate to the path in pro.
Thank a frontline or banking center rep for being a valued member of the team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Smile at someone today
Remind customer that they will receive a survey.
Enter a non-complaint srs case.
Enter a non-complaint srs case.
Advise the client that the call may be recorded for training and quality purposes.
Wish someone a happy birthday!
Thank a frontline or banking center rep for being a valued member of the team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Review pro for updated procedures.
Direct the banking center associate to the path in pro.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
