(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recap the resolution for the customer.
Complete capture/sharepoint while on your call.
Remind customer that they will receive a survey.
Thank the customer for being part of Bank of America since x year.
Enter a non-complaint srs case.
Review solution center for update procedures.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Send a recognition card to someone on the Team.
Enter a non-complaint srs case.
Let the customer know you are on their side and here to help.
Smile at someone today
Get Active! Take a walk, on break, lunch, or even at your desk.
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Thank our Banking Center partner for being an advocate of the customer.
Drink a cup of water (get active)
Thank the customer for their patience they provided while resolving their concerns.
Send a member of management a recognition card.
File a complaint for client.
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Drink a cup of water (get active)
File a complaint for client.
Thank the customer for being part of Bank of America since x year.
Review solution center for update procedures.
Smile at someone today
Send a recognition card to someone on the Team.
Wish someone a happy birthday!
Direct the banking center associate to the path in pro.
Send a member of management a recognition card.
Wish your customer a wonderful day/great day/lovely day.
Get Active! Take a walk, on break, lunch, or even at your desk.
Thank a frontline or banking center rep for being a valued member of the team.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Remind customer that they will receive a survey.
Wish your customer a wonderful day/great day/lovely day.
Thank the customer for their patience they provided while resolving their concerns.
Let the customer know you are on their side and here to help.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Get active! Drink a glass/bottle of water.
Direct the banking center associate to the path in pro.
Offer a willingness to assist.
Share a best practice with the Team.
Thank a frontline or banking center rep for being a valued member of the team.
Get Active! Take a walk, even if it is in place at your desk!
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Complete capture/sharepoint while on your call.
Thank our Banking Center partner for being an advocate of the customer.
