(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank a frontline or banking center rep for being a valued member of the team.
Recap the resolution for the customer.
Review solution center for update procedures.
Thank the customer for being part of Bank of America since x year.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Offer a willingness to assist.
Wish your customer a wonderful day/great day/lovely day.
Direct the banking center associate to the path in pro.
File a complaint for client.
Get Active! Take a walk, even if it is in place at your desk!
Let the customer know you are on their side and here to help.
Share a best practice with the Team.
Drink a cup of water (get active)
Wish your customer a wonderful day/great day/lovely day.
Enter a non-complaint srs case.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Review pro for updated procedures.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Advise the client that the call may be recorded for training and quality purposes.
Let the customer know you are on their side and here to help.
Direct the banking center associate to the path in pro.
Drink a cup of water (get active)
Thank our Banking Center partner for being an advocate of the customer.
File a complaint for client.
Remind customer that they will receive a survey.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank a frontline or banking center rep for being a valued member of the team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Send a member of management a recognition card.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Thank our Banking Center partner for being an advocate of the customer.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Review solution center for update procedures.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Offer a willingness to assist.
Send a recognition card to someone on the Team.
Send a member of management a recognition card.
Get active! Drink a glass/bottle of water.
Get Active! Take a walk, on break, lunch, or even at your desk.
Smile at someone today
Enter a non-complaint srs case.
Wish someone a happy birthday!
Smile at someone today
Get active! Drink a glass/bottle of water.
Review pro for updated procedures.
Get Active! Take a walk, on break, lunch, or even at your desk.
Send a recognition card to someone on the Team.
Remind customer that they will receive a survey.
Thank the customer for their patience they provided while resolving their concerns.
