Acknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doAcknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doHelp Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Let thecustomer knowyou are ontheir side andhere to help.Offer awillingnessto assist.Thank afrontline orbanking centerrep for being avalued memberof the team.Direct thebanking centerassociate tothe path in pro.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Provide alternatives tothe customer if whatthey want is notsomething the bank isnot able to do. Ierelease deposit hold:suggesting directdeposit.Enter anon-complaintsrs case.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Get active!Drink aglass/bottleof water.Send arecognitioncard tosomeone onthe Team.Share a bestpractice withthe Team.Direct thebanking centerassociate tothe path in pro.Get Active!Take a walk,on break,lunch, or evenat your desk.Thank afrontline orbanking centerrep for being avalued memberof the team.File acomplaintfor client.Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Smile atsomeonetodayCompletecapture/sharepointwhile on your call.Review profor updatedprocedures.Get Active!Take a walk,even if it is inplace at yourdesk!Share a bestpractice withthe Team.Recap theresolutionfor thecustomer.Send amember ofmanagementa recognitioncard.Wishsomeonea happybirthday!Enter anon-complaintsrs case.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.Completecapture/sharepointwhile on your call.Send amember ofmanagementa recognitioncard.Advise the clientthat the call maybe recorded fortraining andquality purposes.Remindcustomerthat they willreceive asurvey.Let thecustomer knowyou are ontheir side andhere to help.Send arecognitioncard tosomeone onthe Team.Recap theresolutionfor thecustomer.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Drink acup ofwater (getactive)Wish yourcustomer awonderfulday/greatday/lovely day.Reviewsolutioncenter forupdateprocedures.Remindcustomerthat they willreceive asurvey.File acomplaintfor client.Advise the clientthat the call maybe recorded fortraining andquality purposes.Get Active!Take a walk,on break,lunch, or evenat your desk.Smile atsomeonetodayReviewsolutioncenter forupdateprocedures.Wish yourcustomer awonderfulday/greatday/lovely day.Review profor updatedprocedures.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Drink acup ofwater (getactive)Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Offer awillingnessto assist.Help Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Get active!Drink aglass/bottleof water.Acknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doAcknowledge thecustomer and theirconcern. Ie: I amsorry you are havethis experience withus let’s take a look tosee what I can doHelp Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Let thecustomer knowyou are ontheir side andhere to help.Offer awillingnessto assist.Thank afrontline orbanking centerrep for being avalued memberof the team.Direct thebanking centerassociate tothe path in pro.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Provide alternatives tothe customer if whatthey want is notsomething the bank isnot able to do. Ierelease deposit hold:suggesting directdeposit.Enter anon-complaintsrs case.Show empathy toour customer…ie:I can understandthis frustration. Ihave been in asimilar situationetc.Get active!Drink aglass/bottleof water.Send arecognitioncard tosomeone onthe Team.Share a bestpractice withthe Team.Direct thebanking centerassociate tothe path in pro.Get Active!Take a walk,on break,lunch, or evenat your desk.Thank afrontline orbanking centerrep for being avalued memberof the team.File acomplaintfor client.Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Smile atsomeonetodayCompletecapture/sharepointwhile on your call.Review profor updatedprocedures.Get Active!Take a walk,even if it is inplace at yourdesk!Share a bestpractice withthe Team.Recap theresolutionfor thecustomer.Send amember ofmanagementa recognitioncard.Wishsomeonea happybirthday!Enter anon-complaintsrs case.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.Completecapture/sharepointwhile on your call.Send amember ofmanagementa recognitioncard.Advise the clientthat the call maybe recorded fortraining andquality purposes.Remindcustomerthat they willreceive asurvey.Let thecustomer knowyou are ontheir side andhere to help.Send arecognitioncard tosomeone onthe Team.Recap theresolutionfor thecustomer.Thank thecustomer fortheir patiencethey providedwhile resolvingtheir concerns.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Drink acup ofwater (getactive)Wish yourcustomer awonderfulday/greatday/lovely day.Reviewsolutioncenter forupdateprocedures.Remindcustomerthat they willreceive asurvey.File acomplaintfor client.Advise the clientthat the call maybe recorded fortraining andquality purposes.Get Active!Take a walk,on break,lunch, or evenat your desk.Smile atsomeonetodayReviewsolutioncenter forupdateprocedures.Wish yourcustomer awonderfulday/greatday/lovely day.Review profor updatedprocedures.Thank thecustomer forbeing part ofBank ofAmerica since xyear.Drink acup ofwater (getactive)Thank ourBanking Centerpartner forbeing anadvocate of thecustomer.Offer awillingnessto assist.Help Prevent thespread of flu,clean frequentlytouched surfaces,wipe off your deskwith a clean wipe.Get active!Drink aglass/bottleof water.

Friday Fun! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
  1. Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
  2. Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
  3. Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
  4. Let the customer know you are on their side and here to help.
  5. Offer a willingness to assist.
  6. Thank a frontline or banking center rep for being a valued member of the team.
  7. Direct the banking center associate to the path in pro.
  8. Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
  9. Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
  10. Enter a non-complaint srs case.
  11. Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
  12. Get active! Drink a glass/bottle of water.
  13. Send a recognition card to someone on the Team.
  14. Share a best practice with the Team.
  15. Direct the banking center associate to the path in pro.
  16. Get Active! Take a walk, on break, lunch, or even at your desk.
  17. Thank a frontline or banking center rep for being a valued member of the team.
  18. File a complaint for client.
  19. Thank our Banking Center partner for being an advocate of the customer.
  20. Smile at someone today
  21. Complete capture/sharepoint while on your call.
  22. Review pro for updated procedures.
  23. Get Active! Take a walk, even if it is in place at your desk!
  24. Share a best practice with the Team.
  25. Recap the resolution for the customer.
  26. Send a member of management a recognition card.
  27. Wish someone a happy birthday!
  28. Enter a non-complaint srs case.
  29. Thank the customer for their patience they provided while resolving their concerns.
  30. Complete capture/sharepoint while on your call.
  31. Send a member of management a recognition card.
  32. Advise the client that the call may be recorded for training and quality purposes.
  33. Remind customer that they will receive a survey.
  34. Let the customer know you are on their side and here to help.
  35. Send a recognition card to someone on the Team.
  36. Recap the resolution for the customer.
  37. Thank the customer for their patience they provided while resolving their concerns.
  38. Thank the customer for being part of Bank of America since x year.
  39. Drink a cup of water (get active)
  40. Wish your customer a wonderful day/great day/lovely day.
  41. Review solution center for update procedures.
  42. Remind customer that they will receive a survey.
  43. File a complaint for client.
  44. Advise the client that the call may be recorded for training and quality purposes.
  45. Get Active! Take a walk, on break, lunch, or even at your desk.
  46. Smile at someone today
  47. Review solution center for update procedures.
  48. Wish your customer a wonderful day/great day/lovely day.
  49. Review pro for updated procedures.
  50. Thank the customer for being part of Bank of America since x year.
  51. Drink a cup of water (get active)
  52. Thank our Banking Center partner for being an advocate of the customer.
  53. Offer a willingness to assist.
  54. Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
  55. Get active! Drink a glass/bottle of water.