(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a best practice with the Team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Smile at someone today
Direct the banking center associate to the path in pro.
Send a recognition card to someone on the Team.
Thank our Banking Center partner for being an advocate of the customer.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Recap the resolution for the customer.
Wish your customer a wonderful day/great day/lovely day.
Drink a cup of water (get active)
Enter a non-complaint srs case.
Let the customer know you are on their side and here to help.
Thank a frontline or banking center rep for being a valued member of the team.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Get Active! Take a walk, on break, lunch, or even at your desk.
Complete capture/sharepoint while on your call.
Thank the customer for their patience they provided while resolving their concerns.
Thank the customer for being part of Bank of America since x year.
Direct the banking center associate to the path in pro.
Get active! Drink a glass/bottle of water.
Remind customer that they will receive a survey.
Thank a frontline or banking center rep for being a valued member of the team.
Recap the resolution for the customer.
Share a best practice with the Team.
Thank the customer for being part of Bank of America since x year.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Let the customer know you are on their side and here to help.
Drink a cup of water (get active)
File a complaint for client.
Thank the customer for their patience they provided while resolving their concerns.
Review solution center for update procedures.
Send a recognition card to someone on the Team.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Wish someone a happy birthday!
File a complaint for client.
Get Active! Take a walk, on break, lunch, or even at your desk.
Review pro for updated procedures.
Thank our Banking Center partner for being an advocate of the customer.
Complete capture/sharepoint while on your call.
Get Active! Take a walk, even if it is in place at your desk!
Advise the client that the call may be recorded for training and quality purposes.
Remind customer that they will receive a survey.
Offer a willingness to assist.
Wish your customer a wonderful day/great day/lovely day.
Smile at someone today
Advise the client that the call may be recorded for training and quality purposes.
Offer a willingness to assist.
Send a member of management a recognition card.
Review solution center for update procedures.
Enter a non-complaint srs case.
Get active! Drink a glass/bottle of water.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
