(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer a willingness to assist.
Wish someone a happy birthday!
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Enter a non-complaint srs case.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Send a recognition card to someone on the Team.
Smile at someone today
Review pro for updated procedures.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Wish your customer a wonderful day/great day/lovely day.
Advise the client that the call may be recorded for training and quality purposes.
Complete capture/sharepoint while on your call.
Send a recognition card to someone on the Team.
Remind customer that they will receive a survey.
Advise the client that the call may be recorded for training and quality purposes.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Recap the resolution for the customer.
Get Active! Take a walk, on break, lunch, or even at your desk.
Drink a cup of water (get active)
Offer a willingness to assist.
Drink a cup of water (get active)
Get Active! Take a walk, on break, lunch, or even at your desk.
Get active! Drink a glass/bottle of water.
Thank the customer for their patience they provided while resolving their concerns.
Review pro for updated procedures.
Smile at someone today
Get active! Drink a glass/bottle of water.
Share a best practice with the Team.
Send a member of management a recognition card.
Direct the banking center associate to the path in pro.
Thank a frontline or banking center rep for being a valued member of the team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Remind customer that they will receive a survey.
Send a member of management a recognition card.
Thank the customer for being part of Bank of America since x year.
Complete capture/sharepoint while on your call.
Let the customer know you are on their side and here to help.
Thank the customer for their patience they provided while resolving their concerns.
Enter a non-complaint srs case.
Thank our Banking Center partner for being an advocate of the customer.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Share a best practice with the Team.
Review solution center for update procedures.
File a complaint for client.
File a complaint for client.
Get Active! Take a walk, even if it is in place at your desk!
Wish your customer a wonderful day/great day/lovely day.
Direct the banking center associate to the path in pro.
Recap the resolution for the customer.
Let the customer know you are on their side and here to help.
Review solution center for update procedures.
Thank our Banking Center partner for being an advocate of the customer.
Thank a frontline or banking center rep for being a valued member of the team.
Thank the customer for being part of Bank of America since x year.
