(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thank a frontline or banking center rep for being a valued member of the team.
Thank the customer for being part of Bank of America since x year.
Share a best practice with the Team.
Remind customer that they will receive a survey.
File a complaint for client.
Get active! Drink a glass/bottle of water.
Direct the banking center associate to the path in pro.
Let the customer know you are on their side and here to help.
Enter a non-complaint srs case.
Send a member of management a recognition card.
Thank the customer for their patience they provided while resolving their concerns.
Complete capture/sharepoint while on your call.
Wish someone a happy birthday!
Advise the client that the call may be recorded for training and quality purposes.
Drink a cup of water (get active)
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Thank the customer for being part of Bank of America since x year.
Enter a non-complaint srs case.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
File a complaint for client.
Get Active! Take a walk, even if it is in place at your desk!
Offer a willingness to assist.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Wish your customer a wonderful day/great day/lovely day.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for their patience they provided while resolving their concerns.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Drink a cup of water (get active)
Share a best practice with the Team.
Review pro for updated procedures.
Get active! Drink a glass/bottle of water.
Recap the resolution for the customer.
Recap the resolution for the customer.
Smile at someone today
Remind customer that they will receive a survey.
Smile at someone today
Send a recognition card to someone on the Team.
Thank our Banking Center partner for being an advocate of the customer.
Review pro for updated procedures.
Wish your customer a wonderful day/great day/lovely day.
Offer a willingness to assist.
Complete capture/sharepoint while on your call.
Advise the client that the call may be recorded for training and quality purposes.
Thank a frontline or banking center rep for being a valued member of the team.
Send a member of management a recognition card.
Let the customer know you are on their side and here to help.
Send a recognition card to someone on the Team.
Get Active! Take a walk, on break, lunch, or even at your desk.
Thank our Banking Center partner for being an advocate of the customer.
Review solution center for update procedures.
Review solution center for update procedures.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Get Active! Take a walk, on break, lunch, or even at your desk.
Direct the banking center associate to the path in pro.
