(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Drink a cup of water (get active)
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Send a member of management a recognition card.
Thank the customer for being part of Bank of America since x year.
Get Active! Take a walk, on break, lunch, or even at your desk.
Review pro for updated procedures.
File a complaint for client.
Remind customer that they will receive a survey.
Thank a frontline or banking center rep for being a valued member of the team.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Show empathy to our customer…ie: I can understand this frustration. I have been in a similar situation etc.
Thank the customer for their patience they provided while resolving their concerns.
Advise the client that the call may be recorded for training and quality purposes.
Recap the resolution for the customer.
Wish your customer a wonderful day/great day/lovely day.
Review solution center for update procedures.
Enter a non-complaint srs case.
Complete capture/sharepoint while on your call.
Thank the customer for their patience they provided while resolving their concerns.
Offer a willingness to assist.
Wish someone a happy birthday!
Get Active! Take a walk, on break, lunch, or even at your desk.
Let the customer know you are on their side and here to help.
Enter a non-complaint srs case.
Review solution center for update procedures.
Recap the resolution for the customer.
Send a member of management a recognition card.
Offer a willingness to assist.
Share a best practice with the Team.
Acknowledge the customer and their concern. Ie: I am sorry you are have this experience with us let’s take a look to see what I can do
Advise the client that the call may be recorded for training and quality purposes.
Provide alternatives to the customer if what they want is not something the bank is not able to do. Ie release deposit hold: suggesting direct deposit.
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Send a recognition card to someone on the Team.
Thank our Banking Center partner for being an advocate of the customer.
Review pro for updated procedures.
Let the customer know you are on their side and here to help.
Direct the banking center associate to the path in pro.
Share a best practice with the Team.
Send a recognition card to someone on the Team.
Direct the banking center associate to the path in pro.
Thank a frontline or banking center rep for being a valued member of the team.
Smile at someone today
Get active! Drink a glass/bottle of water.
Wish your customer a wonderful day/great day/lovely day.
Drink a cup of water (get active)
Help Prevent the spread of flu, clean frequently touched surfaces, wipe off your desk with a clean wipe.
Get Active! Take a walk, even if it is in place at your desk!
File a complaint for client.
Remind customer that they will receive a survey.
Complete capture/sharepoint while on your call.
Thank the customer for being part of Bank of America since x year.
Thank our Banking Center partner for being an advocate of the customer.
