CSAT -4.8 -4.89Averagehold time↓ 14.99%Total callsanswered↑ 100CSAT -4.9 or ↑Adherence98% or ↑AverageTalk Time↓ 12minutesAveragehold time↓ 2.99%0 Returnto queueAveragehandleTime ↓ 10minutesAveragehold time↓ 4.99%AverageNot Readytime ↓11.99%Adherence98% or ↑QA -100%Free!RevenuetargetQA -100%0 ShortCallsWeeklyRevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%AverageNot Readytime ↓16.99%QA -100%Adherence98% or ↑DailyRevenuetargetCSAT -4.8 -4.89Averagehold time↓ 14.99%Total callsanswered↑ 100CSAT -4.9 or ↑Adherence98% or ↑AverageTalk Time↓ 12minutesAveragehold time↓ 2.99%0 Returnto queueAveragehandleTime ↓ 10minutesAveragehold time↓ 4.99%AverageNot Readytime ↓11.99%Adherence98% or ↑QA -100%Free!RevenuetargetQA -100%0 ShortCallsWeeklyRevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%AverageNot Readytime ↓16.99%QA -100%Adherence98% or ↑DailyRevenuetarget

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT - 4.8 - 4.89
  2. Average hold time ↓ 14.99%
  3. Total calls answered ↑ 100
  4. CSAT - 4.9 or ↑
  5. Adherence 98% or ↑
  6. Average Talk Time ↓ 12 minutes
  7. Average hold time ↓ 2.99%
  8. 0 Return to queue
  9. Average handle Time ↓ 10 minutes
  10. Average hold time ↓ 4.99%
  11. Average Not Ready time ↓ 11.99%
  12. Adherence 98% or ↑
  13. QA - 100%
  14. Free!
  15. Revenue target
  16. QA - 100%
  17. 0 Short Calls
  18. Weekly Revenue target
  19. CSAT - 4.5 - 4.79
  20. Average Not Ready time ↓ 6.99%
  21. Average Not Ready time ↓ 16.99%
  22. QA - 100%
  23. Adherence 98% or ↑
  24. Daily Revenue target