Adherence98% or ↑CSAT -4.8 -4.89WeeklyRevenuetargetTotal callsanswered↑ 100Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%0 ShortCallsRevenuetargetQA -100%AverageNot Readytime ↓16.99%CSAT -4.5 -4.790 Returnto queueAverageTalk Time↓ 12minutesFree!Averagehold time↓ 14.99%AveragehandleTime ↓ 10minutesQA -100%AverageNot Readytime ↓11.99%QA -100%Adherence98% or ↑DailyRevenuetargetAverageNot Readytime ↓6.99%CSAT -4.9 or ↑Adherence98% or ↑CSAT -4.8 -4.89WeeklyRevenuetargetTotal callsanswered↑ 100Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%0 ShortCallsRevenuetargetQA -100%AverageNot Readytime ↓16.99%CSAT -4.5 -4.790 Returnto queueAverageTalk Time↓ 12minutesFree!Averagehold time↓ 14.99%AveragehandleTime ↓ 10minutesQA -100%AverageNot Readytime ↓11.99%QA -100%Adherence98% or ↑DailyRevenuetargetAverageNot Readytime ↓6.99%CSAT -4.9 or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence 98% or ↑
  2. CSAT - 4.8 - 4.89
  3. Weekly Revenue target
  4. Total calls answered ↑ 100
  5. Adherence 98% or ↑
  6. Average hold time ↓ 2.99%
  7. Average hold time ↓ 4.99%
  8. 0 Short Calls
  9. Revenue target
  10. QA - 100%
  11. Average Not Ready time ↓ 16.99%
  12. CSAT - 4.5 - 4.79
  13. 0 Return to queue
  14. Average Talk Time ↓ 12 minutes
  15. Free!
  16. Average hold time ↓ 14.99%
  17. Average handle Time ↓ 10 minutes
  18. QA - 100%
  19. Average Not Ready time ↓ 11.99%
  20. QA - 100%
  21. Adherence 98% or ↑
  22. Daily Revenue target
  23. Average Not Ready time ↓ 6.99%
  24. CSAT - 4.9 or ↑