AverageNot Readytime ↓11.99%AverageTalk Time↓ 12minutesAdherence98% or ↑RevenuetargetQA -100%Averagehold time↓ 4.99%CSAT -4.8 -4.89Averagehold time↓ 14.99%Adherence98% or ↑0 ShortCallsCSAT -4.5 -4.79AverageNot Readytime ↓6.99%WeeklyRevenuetargetQA -100%AverageNot Readytime ↓16.99%Total callsanswered↑ 100AveragehandleTime ↓ 10minutesFree!DailyRevenuetargetQA -100%Averagehold time↓ 2.99%0 Returnto queueAdherence98% or ↑CSAT -4.9 or ↑AverageNot Readytime ↓11.99%AverageTalk Time↓ 12minutesAdherence98% or ↑RevenuetargetQA -100%Averagehold time↓ 4.99%CSAT -4.8 -4.89Averagehold time↓ 14.99%Adherence98% or ↑0 ShortCallsCSAT -4.5 -4.79AverageNot Readytime ↓6.99%WeeklyRevenuetargetQA -100%AverageNot Readytime ↓16.99%Total callsanswered↑ 100AveragehandleTime ↓ 10minutesFree!DailyRevenuetargetQA -100%Averagehold time↓ 2.99%0 Returnto queueAdherence98% or ↑CSAT -4.9 or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Not Ready time ↓ 11.99%
  2. Average Talk Time ↓ 12 minutes
  3. Adherence 98% or ↑
  4. Revenue target
  5. QA - 100%
  6. Average hold time ↓ 4.99%
  7. CSAT - 4.8 - 4.89
  8. Average hold time ↓ 14.99%
  9. Adherence 98% or ↑
  10. 0 Short Calls
  11. CSAT - 4.5 - 4.79
  12. Average Not Ready time ↓ 6.99%
  13. Weekly Revenue target
  14. QA - 100%
  15. Average Not Ready time ↓ 16.99%
  16. Total calls answered ↑ 100
  17. Average handle Time ↓ 10 minutes
  18. Free!
  19. Daily Revenue target
  20. QA - 100%
  21. Average hold time ↓ 2.99%
  22. 0 Return to queue
  23. Adherence 98% or ↑
  24. CSAT - 4.9 or ↑