CSAT -4.9 or ↑CSAT -4.5 -4.79QA -100%AverageNot Readytime ↓11.99%CSAT -4.8 -4.89Averagehold time↓ 4.99%Adherence98% or ↑WeeklyRevenuetargetTotal callsanswered↑ 1000 ShortCallsAverageNot Readytime ↓6.99%Free!Averagehold time↓ 2.99%QA -100%0 Returnto queueAveragehold time↓ 14.99%AverageTalk Time↓ 12minutesAdherence98% or ↑AverageNot Readytime ↓16.99%DailyRevenuetargetQA -100%AveragehandleTime ↓ 10minutesAdherence98% or ↑RevenuetargetCSAT -4.9 or ↑CSAT -4.5 -4.79QA -100%AverageNot Readytime ↓11.99%CSAT -4.8 -4.89Averagehold time↓ 4.99%Adherence98% or ↑WeeklyRevenuetargetTotal callsanswered↑ 1000 ShortCallsAverageNot Readytime ↓6.99%Free!Averagehold time↓ 2.99%QA -100%0 Returnto queueAveragehold time↓ 14.99%AverageTalk Time↓ 12minutesAdherence98% or ↑AverageNot Readytime ↓16.99%DailyRevenuetargetQA -100%AveragehandleTime ↓ 10minutesAdherence98% or ↑Revenuetarget

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT - 4.9 or ↑
  2. CSAT - 4.5 - 4.79
  3. QA - 100%
  4. Average Not Ready time ↓ 11.99%
  5. CSAT - 4.8 - 4.89
  6. Average hold time ↓ 4.99%
  7. Adherence 98% or ↑
  8. Weekly Revenue target
  9. Total calls answered ↑ 100
  10. 0 Short Calls
  11. Average Not Ready time ↓ 6.99%
  12. Free!
  13. Average hold time ↓ 2.99%
  14. QA - 100%
  15. 0 Return to queue
  16. Average hold time ↓ 14.99%
  17. Average Talk Time ↓ 12 minutes
  18. Adherence 98% or ↑
  19. Average Not Ready time ↓ 16.99%
  20. Daily Revenue target
  21. QA - 100%
  22. Average handle Time ↓ 10 minutes
  23. Adherence 98% or ↑
  24. Revenue target