QA -100%Averagehold time↓ 14.99%Averagehold time↓ 2.99%Adherence98% or ↑Total callsanswered↑ 100QA -100%RevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%CSAT -4.9 or ↑DailyRevenuetargetFree!QA -100%0 Returnto queueCSAT -4.8 -4.890 ShortCallsAveragehandleTime ↓ 10minutesAveragehold time↓ 4.99%AverageNot Readytime ↓11.99%WeeklyRevenuetargetAverageTalk Time↓ 12minutesAdherence98% or ↑AverageNot Readytime ↓16.99%Adherence98% or ↑QA -100%Averagehold time↓ 14.99%Averagehold time↓ 2.99%Adherence98% or ↑Total callsanswered↑ 100QA -100%RevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%CSAT -4.9 or ↑DailyRevenuetargetFree!QA -100%0 Returnto queueCSAT -4.8 -4.890 ShortCallsAveragehandleTime ↓ 10minutesAveragehold time↓ 4.99%AverageNot Readytime ↓11.99%WeeklyRevenuetargetAverageTalk Time↓ 12minutesAdherence98% or ↑AverageNot Readytime ↓16.99%Adherence98% or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA - 100%
  2. Average hold time ↓ 14.99%
  3. Average hold time ↓ 2.99%
  4. Adherence 98% or ↑
  5. Total calls answered ↑ 100
  6. QA - 100%
  7. Revenue target
  8. CSAT - 4.5 - 4.79
  9. Average Not Ready time ↓ 6.99%
  10. CSAT - 4.9 or ↑
  11. Daily Revenue target
  12. Free!
  13. QA - 100%
  14. 0 Return to queue
  15. CSAT - 4.8 - 4.89
  16. 0 Short Calls
  17. Average handle Time ↓ 10 minutes
  18. Average hold time ↓ 4.99%
  19. Average Not Ready time ↓ 11.99%
  20. Weekly Revenue target
  21. Average Talk Time ↓ 12 minutes
  22. Adherence 98% or ↑
  23. Average Not Ready time ↓ 16.99%
  24. Adherence 98% or ↑