CSAT -4.5 -4.79Averagehold time↓ 2.99%0 ShortCallsAveragehold time↓ 14.99%0 Returnto queueQA -100%Adherence98% or ↑DailyRevenuetargetWeeklyRevenuetargetQA -100%AverageNot Readytime ↓16.99%AverageTalk Time↓ 12minutesRevenuetargetCSAT -4.9 or ↑AverageNot Readytime ↓11.99%Total callsanswered↑ 100Averagehold time↓ 4.99%AverageNot Readytime ↓6.99%AveragehandleTime ↓ 10minutesCSAT -4.8 -4.89QA -100%Adherence98% or ↑Adherence98% or ↑Free!CSAT -4.5 -4.79Averagehold time↓ 2.99%0 ShortCallsAveragehold time↓ 14.99%0 Returnto queueQA -100%Adherence98% or ↑DailyRevenuetargetWeeklyRevenuetargetQA -100%AverageNot Readytime ↓16.99%AverageTalk Time↓ 12minutesRevenuetargetCSAT -4.9 or ↑AverageNot Readytime ↓11.99%Total callsanswered↑ 100Averagehold time↓ 4.99%AverageNot Readytime ↓6.99%AveragehandleTime ↓ 10minutesCSAT -4.8 -4.89QA -100%Adherence98% or ↑Adherence98% or ↑Free!

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT - 4.5 - 4.79
  2. Average hold time ↓ 2.99%
  3. 0 Short Calls
  4. Average hold time ↓ 14.99%
  5. 0 Return to queue
  6. QA - 100%
  7. Adherence 98% or ↑
  8. Daily Revenue target
  9. Weekly Revenue target
  10. QA - 100%
  11. Average Not Ready time ↓ 16.99%
  12. Average Talk Time ↓ 12 minutes
  13. Revenue target
  14. CSAT - 4.9 or ↑
  15. Average Not Ready time ↓ 11.99%
  16. Total calls answered ↑ 100
  17. Average hold time ↓ 4.99%
  18. Average Not Ready time ↓ 6.99%
  19. Average handle Time ↓ 10 minutes
  20. CSAT - 4.8 - 4.89
  21. QA - 100%
  22. Adherence 98% or ↑
  23. Adherence 98% or ↑
  24. Free!