Adherence98% or ↑0 ShortCalls0 Returnto queueCSAT -4.9 or ↑AverageNot Readytime ↓11.99%QA -100%DailyRevenuetargetQA -100%QA -100%Averagehold time↓ 4.99%AverageTalk Time↓ 12minutesWeeklyRevenuetargetAveragehold time↓ 2.99%Averagehold time↓ 14.99%CSAT -4.5 -4.79CSAT -4.8 -4.89RevenuetargetAverageNot Readytime ↓16.99%Free!AveragehandleTime ↓ 10minutesAdherence98% or ↑AverageNot Readytime ↓6.99%Adherence98% or ↑Total callsanswered↑ 100Adherence98% or ↑0 ShortCalls0 Returnto queueCSAT -4.9 or ↑AverageNot Readytime ↓11.99%QA -100%DailyRevenuetargetQA -100%QA -100%Averagehold time↓ 4.99%AverageTalk Time↓ 12minutesWeeklyRevenuetargetAveragehold time↓ 2.99%Averagehold time↓ 14.99%CSAT -4.5 -4.79CSAT -4.8 -4.89RevenuetargetAverageNot Readytime ↓16.99%Free!AveragehandleTime ↓ 10minutesAdherence98% or ↑AverageNot Readytime ↓6.99%Adherence98% or ↑Total callsanswered↑ 100

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence 98% or ↑
  2. 0 Short Calls
  3. 0 Return to queue
  4. CSAT - 4.9 or ↑
  5. Average Not Ready time ↓ 11.99%
  6. QA - 100%
  7. Daily Revenue target
  8. QA - 100%
  9. QA - 100%
  10. Average hold time ↓ 4.99%
  11. Average Talk Time ↓ 12 minutes
  12. Weekly Revenue target
  13. Average hold time ↓ 2.99%
  14. Average hold time ↓ 14.99%
  15. CSAT - 4.5 - 4.79
  16. CSAT - 4.8 - 4.89
  17. Revenue target
  18. Average Not Ready time ↓ 16.99%
  19. Free!
  20. Average handle Time ↓ 10 minutes
  21. Adherence 98% or ↑
  22. Average Not Ready time ↓ 6.99%
  23. Adherence 98% or ↑
  24. Total calls answered ↑ 100