QA -100%Adherence98% or ↑Adherence98% or ↑Averagehold time↓ 4.99%DailyRevenuetargetCSAT -4.8 -4.89Adherence98% or ↑AverageNot Readytime ↓6.99%WeeklyRevenuetargetAverageNot Readytime ↓11.99%Free!Averagehold time↓ 14.99%RevenuetargetAveragehandleTime ↓ 10minutesCSAT -4.9 or ↑Averagehold time↓ 2.99%QA -100%AverageTalk Time↓ 12minutes0 Returnto queueCSAT -4.5 -4.79QA -100%0 ShortCallsTotal callsanswered↑ 100AverageNot Readytime ↓16.99%QA -100%Adherence98% or ↑Adherence98% or ↑Averagehold time↓ 4.99%DailyRevenuetargetCSAT -4.8 -4.89Adherence98% or ↑AverageNot Readytime ↓6.99%WeeklyRevenuetargetAverageNot Readytime ↓11.99%Free!Averagehold time↓ 14.99%RevenuetargetAveragehandleTime ↓ 10minutesCSAT -4.9 or ↑Averagehold time↓ 2.99%QA -100%AverageTalk Time↓ 12minutes0 Returnto queueCSAT -4.5 -4.79QA -100%0 ShortCallsTotal callsanswered↑ 100AverageNot Readytime ↓16.99%

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA - 100%
  2. Adherence 98% or ↑
  3. Adherence 98% or ↑
  4. Average hold time ↓ 4.99%
  5. Daily Revenue target
  6. CSAT - 4.8 - 4.89
  7. Adherence 98% or ↑
  8. Average Not Ready time ↓ 6.99%
  9. Weekly Revenue target
  10. Average Not Ready time ↓ 11.99%
  11. Free!
  12. Average hold time ↓ 14.99%
  13. Revenue target
  14. Average handle Time ↓ 10 minutes
  15. CSAT - 4.9 or ↑
  16. Average hold time ↓ 2.99%
  17. QA - 100%
  18. Average Talk Time ↓ 12 minutes
  19. 0 Return to queue
  20. CSAT - 4.5 - 4.79
  21. QA - 100%
  22. 0 Short Calls
  23. Total calls answered ↑ 100
  24. Average Not Ready time ↓ 16.99%