Adherence98% or ↑AverageTalk Time↓ 12minutesWeeklyRevenuetargetAdherence98% or ↑AverageNot Readytime ↓16.99%Averagehold time↓ 14.99%AveragehandleTime ↓ 10minutesQA -100%DailyRevenuetarget0 Returnto queueFree!CSAT -4.9 or ↑CSAT -4.8 -4.89Averagehold time↓ 2.99%RevenuetargetCSAT -4.5 -4.79QA -100%Adherence98% or ↑Total callsanswered↑ 100AverageNot Readytime ↓6.99%QA -100%AverageNot Readytime ↓11.99%Averagehold time↓ 4.99%0 ShortCallsAdherence98% or ↑AverageTalk Time↓ 12minutesWeeklyRevenuetargetAdherence98% or ↑AverageNot Readytime ↓16.99%Averagehold time↓ 14.99%AveragehandleTime ↓ 10minutesQA -100%DailyRevenuetarget0 Returnto queueFree!CSAT -4.9 or ↑CSAT -4.8 -4.89Averagehold time↓ 2.99%RevenuetargetCSAT -4.5 -4.79QA -100%Adherence98% or ↑Total callsanswered↑ 100AverageNot Readytime ↓6.99%QA -100%AverageNot Readytime ↓11.99%Averagehold time↓ 4.99%0 ShortCalls

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence 98% or ↑
  2. Average Talk Time ↓ 12 minutes
  3. Weekly Revenue target
  4. Adherence 98% or ↑
  5. Average Not Ready time ↓ 16.99%
  6. Average hold time ↓ 14.99%
  7. Average handle Time ↓ 10 minutes
  8. QA - 100%
  9. Daily Revenue target
  10. 0 Return to queue
  11. Free!
  12. CSAT - 4.9 or ↑
  13. CSAT - 4.8 - 4.89
  14. Average hold time ↓ 2.99%
  15. Revenue target
  16. CSAT - 4.5 - 4.79
  17. QA - 100%
  18. Adherence 98% or ↑
  19. Total calls answered ↑ 100
  20. Average Not Ready time ↓ 6.99%
  21. QA - 100%
  22. Average Not Ready time ↓ 11.99%
  23. Average hold time ↓ 4.99%
  24. 0 Short Calls