AverageNot Readytime ↓16.99%Averagehold time↓ 4.99%CSAT -4.9 or ↑DailyRevenuetargetAveragehandleTime ↓ 10minutesFree!QA -100%Adherence98% or ↑CSAT -4.8 -4.89QA -100%RevenuetargetAverageNot Readytime ↓11.99%0 Returnto queueQA -100%Adherence98% or ↑Averagehold time↓ 14.99%AverageNot Readytime ↓6.99%0 ShortCallsTotal callsanswered↑ 100WeeklyRevenuetargetAverageTalk Time↓ 12minutesCSAT -4.5 -4.79Averagehold time↓ 2.99%Adherence98% or ↑AverageNot Readytime ↓16.99%Averagehold time↓ 4.99%CSAT -4.9 or ↑DailyRevenuetargetAveragehandleTime ↓ 10minutesFree!QA -100%Adherence98% or ↑CSAT -4.8 -4.89QA -100%RevenuetargetAverageNot Readytime ↓11.99%0 Returnto queueQA -100%Adherence98% or ↑Averagehold time↓ 14.99%AverageNot Readytime ↓6.99%0 ShortCallsTotal callsanswered↑ 100WeeklyRevenuetargetAverageTalk Time↓ 12minutesCSAT -4.5 -4.79Averagehold time↓ 2.99%Adherence98% or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Not Ready time ↓ 16.99%
  2. Average hold time ↓ 4.99%
  3. CSAT - 4.9 or ↑
  4. Daily Revenue target
  5. Average handle Time ↓ 10 minutes
  6. Free!
  7. QA - 100%
  8. Adherence 98% or ↑
  9. CSAT - 4.8 - 4.89
  10. QA - 100%
  11. Revenue target
  12. Average Not Ready time ↓ 11.99%
  13. 0 Return to queue
  14. QA - 100%
  15. Adherence 98% or ↑
  16. Average hold time ↓ 14.99%
  17. Average Not Ready time ↓ 6.99%
  18. 0 Short Calls
  19. Total calls answered ↑ 100
  20. Weekly Revenue target
  21. Average Talk Time ↓ 12 minutes
  22. CSAT - 4.5 - 4.79
  23. Average hold time ↓ 2.99%
  24. Adherence 98% or ↑