CSAT -4.5 -4.79QA -100%RevenuetargetAverageTalk Time↓ 12minutesQA -100%CSAT -4.9 or ↑WeeklyRevenuetargetAdherence98% or ↑Free!Adherence98% or ↑Averagehold time↓ 14.99%AverageNot Readytime ↓6.99%AverageNot Readytime ↓11.99%AveragehandleTime ↓ 10minutesQA -100%AverageNot Readytime ↓16.99%Total callsanswered↑ 1000 Returnto queueAdherence98% or ↑CSAT -4.8 -4.89Averagehold time↓ 4.99%DailyRevenuetargetAveragehold time↓ 2.99%0 ShortCallsCSAT -4.5 -4.79QA -100%RevenuetargetAverageTalk Time↓ 12minutesQA -100%CSAT -4.9 or ↑WeeklyRevenuetargetAdherence98% or ↑Free!Adherence98% or ↑Averagehold time↓ 14.99%AverageNot Readytime ↓6.99%AverageNot Readytime ↓11.99%AveragehandleTime ↓ 10minutesQA -100%AverageNot Readytime ↓16.99%Total callsanswered↑ 1000 Returnto queueAdherence98% or ↑CSAT -4.8 -4.89Averagehold time↓ 4.99%DailyRevenuetargetAveragehold time↓ 2.99%0 ShortCalls

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT - 4.5 - 4.79
  2. QA - 100%
  3. Revenue target
  4. Average Talk Time ↓ 12 minutes
  5. QA - 100%
  6. CSAT - 4.9 or ↑
  7. Weekly Revenue target
  8. Adherence 98% or ↑
  9. Free!
  10. Adherence 98% or ↑
  11. Average hold time ↓ 14.99%
  12. Average Not Ready time ↓ 6.99%
  13. Average Not Ready time ↓ 11.99%
  14. Average handle Time ↓ 10 minutes
  15. QA - 100%
  16. Average Not Ready time ↓ 16.99%
  17. Total calls answered ↑ 100
  18. 0 Return to queue
  19. Adherence 98% or ↑
  20. CSAT - 4.8 - 4.89
  21. Average hold time ↓ 4.99%
  22. Daily Revenue target
  23. Average hold time ↓ 2.99%
  24. 0 Short Calls