Adherence98% or ↑Averagehold time↓ 14.99%QA -100%CSAT -4.5 -4.79CSAT -4.8 -4.89Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%AveragehandleTime ↓ 10minutesAdherence98% or ↑QA -100%0 Returnto queueTotal callsanswered↑ 100AverageNot Readytime ↓16.99%AverageNot Readytime ↓11.99%AverageTalk Time↓ 12minutes0 ShortCallsRevenuetargetFree!AverageNot Readytime ↓6.99%DailyRevenuetargetQA -100%CSAT -4.9 or ↑WeeklyRevenuetargetAdherence98% or ↑Averagehold time↓ 14.99%QA -100%CSAT -4.5 -4.79CSAT -4.8 -4.89Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%AveragehandleTime ↓ 10minutesAdherence98% or ↑QA -100%0 Returnto queueTotal callsanswered↑ 100AverageNot Readytime ↓16.99%AverageNot Readytime ↓11.99%AverageTalk Time↓ 12minutes0 ShortCallsRevenuetargetFree!AverageNot Readytime ↓6.99%DailyRevenuetargetQA -100%CSAT -4.9 or ↑WeeklyRevenuetarget

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence 98% or ↑
  2. Average hold time ↓ 14.99%
  3. QA - 100%
  4. CSAT - 4.5 - 4.79
  5. CSAT - 4.8 - 4.89
  6. Adherence 98% or ↑
  7. Average hold time ↓ 2.99%
  8. Average hold time ↓ 4.99%
  9. Average handle Time ↓ 10 minutes
  10. Adherence 98% or ↑
  11. QA - 100%
  12. 0 Return to queue
  13. Total calls answered ↑ 100
  14. Average Not Ready time ↓ 16.99%
  15. Average Not Ready time ↓ 11.99%
  16. Average Talk Time ↓ 12 minutes
  17. 0 Short Calls
  18. Revenue target
  19. Free!
  20. Average Not Ready time ↓ 6.99%
  21. Daily Revenue target
  22. QA - 100%
  23. CSAT - 4.9 or ↑
  24. Weekly Revenue target