AverageNot Readytime ↓11.99%AverageNot Readytime ↓6.99%0 ShortCallsAveragehold time↓ 2.99%QA -100%DailyRevenuetargetCSAT -4.5 -4.79Averagehold time↓ 4.99%Free!Adherence98% or ↑CSAT -4.8 -4.89Total callsanswered↑ 100Adherence98% or ↑QA -100%AverageNot Readytime ↓16.99%Adherence98% or ↑0 Returnto queueWeeklyRevenuetargetAveragehold time↓ 14.99%QA -100%AveragehandleTime ↓ 10minutesCSAT -4.9 or ↑RevenuetargetAverageTalk Time↓ 12minutesAverageNot Readytime ↓11.99%AverageNot Readytime ↓6.99%0 ShortCallsAveragehold time↓ 2.99%QA -100%DailyRevenuetargetCSAT -4.5 -4.79Averagehold time↓ 4.99%Free!Adherence98% or ↑CSAT -4.8 -4.89Total callsanswered↑ 100Adherence98% or ↑QA -100%AverageNot Readytime ↓16.99%Adherence98% or ↑0 Returnto queueWeeklyRevenuetargetAveragehold time↓ 14.99%QA -100%AveragehandleTime ↓ 10minutesCSAT -4.9 or ↑RevenuetargetAverageTalk Time↓ 12minutes

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Not Ready time ↓ 11.99%
  2. Average Not Ready time ↓ 6.99%
  3. 0 Short Calls
  4. Average hold time ↓ 2.99%
  5. QA - 100%
  6. Daily Revenue target
  7. CSAT - 4.5 - 4.79
  8. Average hold time ↓ 4.99%
  9. Free!
  10. Adherence 98% or ↑
  11. CSAT - 4.8 - 4.89
  12. Total calls answered ↑ 100
  13. Adherence 98% or ↑
  14. QA - 100%
  15. Average Not Ready time ↓ 16.99%
  16. Adherence 98% or ↑
  17. 0 Return to queue
  18. Weekly Revenue target
  19. Average hold time ↓ 14.99%
  20. QA - 100%
  21. Average handle Time ↓ 10 minutes
  22. CSAT - 4.9 or ↑
  23. Revenue target
  24. Average Talk Time ↓ 12 minutes