Averagehold time↓ 14.99%Total callsanswered↑ 100QA -100%AverageNot Readytime ↓16.99%AverageNot Readytime ↓6.99%QA -100%AveragehandleTime ↓ 10minutesCSAT -4.8 -4.89AverageNot Readytime ↓11.99%0 Returnto queueQA -100%DailyRevenuetargetAverageTalk Time↓ 12minutesCSAT -4.5 -4.79Adherence98% or ↑Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%Adherence98% or ↑0 ShortCallsFree!CSAT -4.9 or ↑WeeklyRevenuetargetRevenuetargetAveragehold time↓ 14.99%Total callsanswered↑ 100QA -100%AverageNot Readytime ↓16.99%AverageNot Readytime ↓6.99%QA -100%AveragehandleTime ↓ 10minutesCSAT -4.8 -4.89AverageNot Readytime ↓11.99%0 Returnto queueQA -100%DailyRevenuetargetAverageTalk Time↓ 12minutesCSAT -4.5 -4.79Adherence98% or ↑Adherence98% or ↑Averagehold time↓ 2.99%Averagehold time↓ 4.99%Adherence98% or ↑0 ShortCallsFree!CSAT -4.9 or ↑WeeklyRevenuetargetRevenuetarget

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average hold time ↓ 14.99%
  2. Total calls answered ↑ 100
  3. QA - 100%
  4. Average Not Ready time ↓ 16.99%
  5. Average Not Ready time ↓ 6.99%
  6. QA - 100%
  7. Average handle Time ↓ 10 minutes
  8. CSAT - 4.8 - 4.89
  9. Average Not Ready time ↓ 11.99%
  10. 0 Return to queue
  11. QA - 100%
  12. Daily Revenue target
  13. Average Talk Time ↓ 12 minutes
  14. CSAT - 4.5 - 4.79
  15. Adherence 98% or ↑
  16. Adherence 98% or ↑
  17. Average hold time ↓ 2.99%
  18. Average hold time ↓ 4.99%
  19. Adherence 98% or ↑
  20. 0 Short Calls
  21. Free!
  22. CSAT - 4.9 or ↑
  23. Weekly Revenue target
  24. Revenue target