Averagehold time↓ 4.99%CSAT -4.9 or ↑Adherence98% or ↑CSAT -4.5 -4.79CSAT -4.8 -4.89Averagehold time↓ 14.99%DailyRevenuetarget0 ShortCallsAverageNot Readytime ↓16.99%Averagehold time↓ 2.99%AveragehandleTime ↓ 10minutesTotal callsanswered↑ 100QA -100%AverageNot Readytime ↓11.99%0 Returnto queueAdherence98% or ↑QA -100%RevenuetargetAverageNot Readytime ↓6.99%AverageTalk Time↓ 12minutesQA -100%WeeklyRevenuetargetFree!Adherence98% or ↑Averagehold time↓ 4.99%CSAT -4.9 or ↑Adherence98% or ↑CSAT -4.5 -4.79CSAT -4.8 -4.89Averagehold time↓ 14.99%DailyRevenuetarget0 ShortCallsAverageNot Readytime ↓16.99%Averagehold time↓ 2.99%AveragehandleTime ↓ 10minutesTotal callsanswered↑ 100QA -100%AverageNot Readytime ↓11.99%0 Returnto queueAdherence98% or ↑QA -100%RevenuetargetAverageNot Readytime ↓6.99%AverageTalk Time↓ 12minutesQA -100%WeeklyRevenuetargetFree!Adherence98% or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average hold time ↓ 4.99%
  2. CSAT - 4.9 or ↑
  3. Adherence 98% or ↑
  4. CSAT - 4.5 - 4.79
  5. CSAT - 4.8 - 4.89
  6. Average hold time ↓ 14.99%
  7. Daily Revenue target
  8. 0 Short Calls
  9. Average Not Ready time ↓ 16.99%
  10. Average hold time ↓ 2.99%
  11. Average handle Time ↓ 10 minutes
  12. Total calls answered ↑ 100
  13. QA - 100%
  14. Average Not Ready time ↓ 11.99%
  15. 0 Return to queue
  16. Adherence 98% or ↑
  17. QA - 100%
  18. Revenue target
  19. Average Not Ready time ↓ 6.99%
  20. Average Talk Time ↓ 12 minutes
  21. QA - 100%
  22. Weekly Revenue target
  23. Free!
  24. Adherence 98% or ↑