Free!AverageTalk Time↓ 12minutesDailyRevenuetargetRevenuetargetAverageNot Readytime ↓16.99%QA -100%Total callsanswered↑ 100AverageNot Readytime ↓11.99%Averagehold time↓ 2.99%QA -100%Averagehold time↓ 4.99%0 Returnto queueAdherence98% or ↑CSAT -4.9 or ↑WeeklyRevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%QA -100%0 ShortCallsCSAT -4.8 -4.89AveragehandleTime ↓ 10minutesAveragehold time↓ 14.99%Adherence98% or ↑Adherence98% or ↑Free!AverageTalk Time↓ 12minutesDailyRevenuetargetRevenuetargetAverageNot Readytime ↓16.99%QA -100%Total callsanswered↑ 100AverageNot Readytime ↓11.99%Averagehold time↓ 2.99%QA -100%Averagehold time↓ 4.99%0 Returnto queueAdherence98% or ↑CSAT -4.9 or ↑WeeklyRevenuetargetCSAT -4.5 -4.79AverageNot Readytime ↓6.99%QA -100%0 ShortCallsCSAT -4.8 -4.89AveragehandleTime ↓ 10minutesAveragehold time↓ 14.99%Adherence98% or ↑Adherence98% or ↑

K P I s ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Average Talk Time ↓ 12 minutes
  3. Daily Revenue target
  4. Revenue target
  5. Average Not Ready time ↓ 16.99%
  6. QA - 100%
  7. Total calls answered ↑ 100
  8. Average Not Ready time ↓ 11.99%
  9. Average hold time ↓ 2.99%
  10. QA - 100%
  11. Average hold time ↓ 4.99%
  12. 0 Return to queue
  13. Adherence 98% or ↑
  14. CSAT - 4.9 or ↑
  15. Weekly Revenue target
  16. CSAT - 4.5 - 4.79
  17. Average Not Ready time ↓ 6.99%
  18. QA - 100%
  19. 0 Short Calls
  20. CSAT - 4.8 - 4.89
  21. Average handle Time ↓ 10 minutes
  22. Average hold time ↓ 14.99%
  23. Adherence 98% or ↑
  24. Adherence 98% or ↑