credit card referral 2 fraud calls referral for ACH referral for on-line banking 90% service level for the entire day auto- loan payment less than 1.5hrs of worktime for the day 5 Pay by Phone calls Balance inquiry call Took 45 calls in the day International wire 10 male callers Member outside of whatcom county Domestics wire CD referral Recognize a peer wearing your name tag Helped a peer w/a call Loan referral Penny Jar call Member said you made my day helped a peer with a call 10 female callers referral for e- statements 5 members name beginning with M Used Members name in each call communicated with a different dept Took 60 calls in the day! viewed address change PP credit card referral 2 fraud calls referral for ACH referral for on-line banking 90% service level for the entire day auto- loan payment less than 1.5hrs of worktime for the day 5 Pay by Phone calls Balance inquiry call Took 45 calls in the day International wire 10 male callers Member outside of whatcom county Domestics wire CD referral Recognize a peer wearing your name tag Helped a peer w/a call Loan referral Penny Jar call Member said you made my day helped a peer with a call 10 female callers referral for e- statements 5 members name beginning with M Used Members name in each call communicated with a different dept Took 60 calls in the day! viewed address change PP
(Print)
credit card referral
2 fraud calls
referral for ACH
referral for on-line banking
90% service level for the entire day
auto-loan payment
less than 1.5hrs of worktime for the day
5 Pay by Phone calls
Balance inquiry call
Took 45 calls in the day
International wire
10 male callers
Member outside of whatcom county
Domestics wire
CD referral
Recognize a peer
wearing your name tag
Helped a peer w/a call
Loan referral
Penny Jar call
Member said you made my day
helped a peer with a call
10 female callers
referral for e-statements
5 members name beginning with M
Used Members name in each call
communicated with a different dept
Took 60 calls in the day!
viewed address change PP
