Domestics wire Used Members name in each call Took 45 calls in the day helped a peer with a call 2 fraud calls viewed address change PP International wire Helped a peer w/a call Member said you made my day Member outside of whatcom county 10 male callers auto- loan payment Penny Jar call 5 Pay by Phone calls referral for on-line banking Recognize a peer 90% service level for the entire day Loan referral Took 60 calls in the day! communicated with a different dept referral for e- statements referral for ACH CD referral credit card referral 5 members name beginning with M less than 1.5hrs of worktime for the day wearing your name tag Balance inquiry call 10 female callers Domestics wire Used Members name in each call Took 45 calls in the day helped a peer with a call 2 fraud calls viewed address change PP International wire Helped a peer w/a call Member said you made my day Member outside of whatcom county 10 male callers auto- loan payment Penny Jar call 5 Pay by Phone calls referral for on-line banking Recognize a peer 90% service level for the entire day Loan referral Took 60 calls in the day! communicated with a different dept referral for e- statements referral for ACH CD referral credit card referral 5 members name beginning with M less than 1.5hrs of worktime for the day wearing your name tag Balance inquiry call 10 female callers
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Domestics wire
Used Members name in each call
Took 45 calls in the day
helped a peer with a call
2 fraud calls
viewed address change PP
International wire
Helped a peer w/a call
Member said you made my day
Member outside of whatcom county
10 male callers
auto-loan payment
Penny Jar call
5 Pay by Phone calls
referral for on-line banking
Recognize a peer
90% service level for the entire day
Loan referral
Took 60 calls in the day!
communicated with a different dept
referral for e-statements
referral for ACH
CD referral
credit card referral
5 members name beginning with M
less than 1.5hrs of worktime for the day
wearing your name tag
Balance inquiry call
10 female callers
