International wire Helped a peer w/a call 10 female callers 5 Pay by Phone calls CD referral credit card referral Domestics wire Took 45 calls in the day referral for ACH Loan referral less than 1.5hrs of worktime for the day Used Members name in each call communicated with a different dept referral for on-line banking auto- loan payment Balance inquiry call Member said you made my day helped a peer with a call Took 60 calls in the day! 90% service level for the entire day Member outside of whatcom county Recognize a peer 5 members name beginning with M Penny Jar call viewed address change PP referral for e- statements wearing your name tag 2 fraud calls 10 male callers International wire Helped a peer w/a call 10 female callers 5 Pay by Phone calls CD referral credit card referral Domestics wire Took 45 calls in the day referral for ACH Loan referral less than 1.5hrs of worktime for the day Used Members name in each call communicated with a different dept referral for on-line banking auto- loan payment Balance inquiry call Member said you made my day helped a peer with a call Took 60 calls in the day! 90% service level for the entire day Member outside of whatcom county Recognize a peer 5 members name beginning with M Penny Jar call viewed address change PP referral for e- statements wearing your name tag 2 fraud calls 10 male callers
(Print)
International wire
Helped a peer w/a call
10 female callers
5 Pay by Phone calls
CD referral
credit card referral
Domestics wire
Took 45 calls in the day
referral for ACH
Loan referral
less than 1.5hrs of worktime for the day
Used Members name in each call
communicated with a different dept
referral for on-line banking
auto-loan payment
Balance inquiry call
Member said you made my day
helped a peer with a call
Took 60 calls in the day!
90% service level for the entire day
Member outside of whatcom county
Recognize a peer
5 members name beginning with M
Penny Jar call
viewed address change PP
referral for e-statements
wearing your name tag
2 fraud calls
10 male callers
