Balance inquiry call 10 female callers Member said you made my day referral for e- statements 5 members name beginning with M auto- loan payment CD referral Helped a peer w/a call 10 male callers 5 Pay by Phone calls Took 60 calls in the day! wearing your name tag Used Members name in each call viewed address change PP 2 fraud calls Member outside of whatcom county communicated with a different dept 90% service level for the entire day Took 45 calls in the day helped a peer with a call Domestics wire less than 1.5hrs of worktime for the day Recognize a peer credit card referral Penny Jar call Loan referral International wire referral for on-line banking referral for ACH Balance inquiry call 10 female callers Member said you made my day referral for e- statements 5 members name beginning with M auto- loan payment CD referral Helped a peer w/a call 10 male callers 5 Pay by Phone calls Took 60 calls in the day! wearing your name tag Used Members name in each call viewed address change PP 2 fraud calls Member outside of whatcom county communicated with a different dept 90% service level for the entire day Took 45 calls in the day helped a peer with a call Domestics wire less than 1.5hrs of worktime for the day Recognize a peer credit card referral Penny Jar call Loan referral International wire referral for on-line banking referral for ACH
(Print)
Balance inquiry call
10 female callers
Member said you made my day
referral for e-statements
5 members name beginning with M
auto-loan payment
CD referral
Helped a peer w/a call
10 male callers
5 Pay by Phone calls
Took 60 calls in the day!
wearing your name tag
Used Members name in each call
viewed address change PP
2 fraud calls
Member outside of whatcom county
communicated with a different dept
90% service level for the entire day
Took 45 calls in the day
helped a peer with a call
Domestics wire
less than 1.5hrs of worktime for the day
Recognize a peer
credit card referral
Penny Jar call
Loan referral
International wire
referral for on-line banking
referral for ACH
