10 male callers referral for on-line banking Loan referral auto- loan payment credit card referral wearing your name tag Recognize a peer less than 1.5hrs of worktime for the day viewed address change PP 5 Pay by Phone calls Used Members name in each call Penny Jar call 5 members name beginning with M helped a peer with a call 90% service level for the entire day Took 45 calls in the day Took 60 calls in the day! International wire communicated with a different dept CD referral Domestics wire Helped a peer w/a call Member said you made my day referral for e- statements Balance inquiry call Member outside of whatcom county 2 fraud calls referral for ACH 10 female callers 10 male callers referral for on-line banking Loan referral auto- loan payment credit card referral wearing your name tag Recognize a peer less than 1.5hrs of worktime for the day viewed address change PP 5 Pay by Phone calls Used Members name in each call Penny Jar call 5 members name beginning with M helped a peer with a call 90% service level for the entire day Took 45 calls in the day Took 60 calls in the day! International wire communicated with a different dept CD referral Domestics wire Helped a peer w/a call Member said you made my day referral for e- statements Balance inquiry call Member outside of whatcom county 2 fraud calls referral for ACH 10 female callers
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10 male callers
referral for on-line banking
Loan referral
auto-loan payment
credit card referral
wearing your name tag
Recognize a peer
less than 1.5hrs of worktime for the day
viewed address change PP
5 Pay by Phone calls
Used Members name in each call
Penny Jar call
5 members name beginning with M
helped a peer with a call
90% service level for the entire day
Took 45 calls in the day
Took 60 calls in the day!
International wire
communicated with a different dept
CD referral
Domestics wire
Helped a peer w/a call
Member said you made my day
referral for e-statements
Balance inquiry call
Member outside of whatcom county
2 fraud calls
referral for ACH
10 female callers
