Helped a peer w/a call 90% service level for the entire day International wire 5 Pay by Phone calls Took 45 calls in the day Used Members name in each call Member said you made my day Balance inquiry call Recognize a peer Loan referral CD referral Member outside of whatcom county referral for on-line banking Took 60 calls in the day! Penny Jar call 10 female callers helped a peer with a call less than 1.5hrs of worktime for the day Domestics wire viewed address change PP 10 male callers wearing your name tag 2 fraud calls communicated with a different dept 5 members name beginning with M auto- loan payment referral for ACH credit card referral referral for e- statements Helped a peer w/a call 90% service level for the entire day International wire 5 Pay by Phone calls Took 45 calls in the day Used Members name in each call Member said you made my day Balance inquiry call Recognize a peer Loan referral CD referral Member outside of whatcom county referral for on-line banking Took 60 calls in the day! Penny Jar call 10 female callers helped a peer with a call less than 1.5hrs of worktime for the day Domestics wire viewed address change PP 10 male callers wearing your name tag 2 fraud calls communicated with a different dept 5 members name beginning with M auto- loan payment referral for ACH credit card referral referral for e- statements
(Print)
Helped a peer w/a call
90% service level for the entire day
International wire
5 Pay by Phone calls
Took 45 calls in the day
Used Members name in each call
Member said you made my day
Balance inquiry call
Recognize a peer
Loan referral
CD referral
Member outside of whatcom county
referral for on-line banking
Took 60 calls in the day!
Penny Jar call
10 female callers
helped a peer with a call
less than 1.5hrs of worktime for the day
Domestics wire
viewed address change PP
10 male callers
wearing your name tag
2 fraud calls
communicated with a different dept
5 members name beginning with M
auto-loan payment
referral for ACH
credit card referral
referral for e-statements
