International wire Domestics wire CD referral credit card referral referral for e- statements communicated with a different dept helped a peer with a call 5 Pay by Phone calls Member outside of whatcom county 5 members name beginning with M Penny Jar call Loan referral 90% service level for the entire day Helped a peer w/a call 10 male callers wearing your name tag Member said you made my day Used Members name in each call referral for on-line banking less than 1.5hrs of worktime for the day 10 female callers Took 60 calls in the day! viewed address change PP 2 fraud calls Balance inquiry call Recognize a peer referral for ACH Took 45 calls in the day auto- loan payment International wire Domestics wire CD referral credit card referral referral for e- statements communicated with a different dept helped a peer with a call 5 Pay by Phone calls Member outside of whatcom county 5 members name beginning with M Penny Jar call Loan referral 90% service level for the entire day Helped a peer w/a call 10 male callers wearing your name tag Member said you made my day Used Members name in each call referral for on-line banking less than 1.5hrs of worktime for the day 10 female callers Took 60 calls in the day! viewed address change PP 2 fraud calls Balance inquiry call Recognize a peer referral for ACH Took 45 calls in the day auto- loan payment
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International wire
Domestics wire
CD referral
credit card referral
referral for e-statements
communicated with a different dept
helped a peer with a call
5 Pay by Phone calls
Member outside of whatcom county
5 members name beginning with M
Penny Jar call
Loan referral
90% service level for the entire day
Helped a peer w/a call
10 male callers
wearing your name tag
Member said you made my day
Used Members name in each call
referral for on-line banking
less than 1.5hrs of worktime for the day
10 female callers
Took 60 calls in the day!
viewed address change PP
2 fraud calls
Balance inquiry call
Recognize a peer
referral for ACH
Took 45 calls in the day
auto-loan payment
