5 Pay by Phone calls communicated with a different dept Took 45 calls in the day 2 fraud calls Member said you made my day 5 members name beginning with M Balance inquiry call viewed address change PP International wire 10 female callers Took 60 calls in the day! CD referral 10 male callers helped a peer with a call Penny Jar call referral for e- statements Member outside of whatcom county auto- loan payment Used Members name in each call less than 1.5hrs of worktime for the day 90% service level for the entire day Domestics wire credit card referral wearing your name tag referral for ACH referral for on-line banking Recognize a peer Helped a peer w/a call Loan referral 5 Pay by Phone calls communicated with a different dept Took 45 calls in the day 2 fraud calls Member said you made my day 5 members name beginning with M Balance inquiry call viewed address change PP International wire 10 female callers Took 60 calls in the day! CD referral 10 male callers helped a peer with a call Penny Jar call referral for e- statements Member outside of whatcom county auto- loan payment Used Members name in each call less than 1.5hrs of worktime for the day 90% service level for the entire day Domestics wire credit card referral wearing your name tag referral for ACH referral for on-line banking Recognize a peer Helped a peer w/a call Loan referral
(Print)
5 Pay by Phone calls
communicated with a different dept
Took 45 calls in the day
2 fraud calls
Member said you made my day
5 members name beginning with M
Balance inquiry call
viewed address change PP
International wire
10 female callers
Took 60 calls in the day!
CD referral
10 male callers
helped a peer with a call
Penny Jar call
referral for e-statements
Member outside of whatcom county
auto-loan payment
Used Members name in each call
less than 1.5hrs of worktime for the day
90% service level for the entire day
Domestics wire
credit card referral
wearing your name tag
referral for ACH
referral for on-line banking
Recognize a peer
Helped a peer w/a call
Loan referral
