less than 1.5hrs of worktime for the day Loan referral Member outside of whatcom county Member said you made my day International wire auto- loan payment Took 45 calls in the day credit card referral Used Members name in each call Took 60 calls in the day! Helped a peer w/a call 10 female callers 5 members name beginning with M 2 fraud calls referral for on-line banking referral for e- statements 90% service level for the entire day Domestics wire CD referral helped a peer with a call Recognize a peer Balance inquiry call Penny Jar call referral for ACH 10 male callers viewed address change PP communicated with a different dept 5 Pay by Phone calls wearing your name tag less than 1.5hrs of worktime for the day Loan referral Member outside of whatcom county Member said you made my day International wire auto- loan payment Took 45 calls in the day credit card referral Used Members name in each call Took 60 calls in the day! Helped a peer w/a call 10 female callers 5 members name beginning with M 2 fraud calls referral for on-line banking referral for e- statements 90% service level for the entire day Domestics wire CD referral helped a peer with a call Recognize a peer Balance inquiry call Penny Jar call referral for ACH 10 male callers viewed address change PP communicated with a different dept 5 Pay by Phone calls wearing your name tag
(Print)
less than 1.5hrs of worktime for the day
Loan referral
Member outside of whatcom county
Member said you made my day
International wire
auto-loan payment
Took 45 calls in the day
credit card referral
Used Members name in each call
Took 60 calls in the day!
Helped a peer w/a call
10 female callers
5 members name beginning with M
2 fraud calls
referral for on-line banking
referral for e-statements
90% service level for the entire day
Domestics wire
CD referral
helped a peer with a call
Recognize a peer
Balance inquiry call
Penny Jar call
referral for ACH
10 male callers
viewed address change PP
communicated with a different dept
5 Pay by Phone calls
wearing your name tag
