referral for on-line banking International wire 90% service level for the entire day Member outside of whatcom county Helped a peer w/a call Domestics wire 5 Pay by Phone calls 10 female callers helped a peer with a call Member said you made my day wearing your name tag less than 1.5hrs of worktime for the day Penny Jar call 2 fraud calls Balance inquiry call viewed address change PP 5 members name beginning with M Used Members name in each call referral for ACH Took 60 calls in the day! credit card referral Loan referral auto- loan payment referral for e- statements CD referral Recognize a peer Took 45 calls in the day 10 male callers communicated with a different dept referral for on-line banking International wire 90% service level for the entire day Member outside of whatcom county Helped a peer w/a call Domestics wire 5 Pay by Phone calls 10 female callers helped a peer with a call Member said you made my day wearing your name tag less than 1.5hrs of worktime for the day Penny Jar call 2 fraud calls Balance inquiry call viewed address change PP 5 members name beginning with M Used Members name in each call referral for ACH Took 60 calls in the day! credit card referral Loan referral auto- loan payment referral for e- statements CD referral Recognize a peer Took 45 calls in the day 10 male callers communicated with a different dept
(Print)
referral for on-line banking
International wire
90% service level for the entire day
Member outside of whatcom county
Helped a peer w/a call
Domestics wire
5 Pay by Phone calls
10 female callers
helped a peer with a call
Member said you made my day
wearing your name tag
less than 1.5hrs of worktime for the day
Penny Jar call
2 fraud calls
Balance inquiry call
viewed address change PP
5 members name beginning with M
Used Members name in each call
referral for ACH
Took 60 calls in the day!
credit card referral
Loan referral
auto-loan payment
referral for e-statements
CD referral
Recognize a peer
Took 45 calls in the day
10 male callers
communicated with a different dept
