Penny Jar call 10 female callers Member said you made my day Took 60 calls in the day! auto- loan payment CD referral 2 fraud calls wearing your name tag 5 Pay by Phone calls Used Members name in each call less than 1.5hrs of worktime for the day 90% service level for the entire day referral for ACH helped a peer with a call referral for e- statements Took 45 calls in the day Balance inquiry call Helped a peer w/a call Member outside of whatcom county credit card referral Loan referral referral for on-line banking Recognize a peer International wire 10 male callers communicated with a different dept 5 members name beginning with M viewed address change PP Domestics wire Penny Jar call 10 female callers Member said you made my day Took 60 calls in the day! auto- loan payment CD referral 2 fraud calls wearing your name tag 5 Pay by Phone calls Used Members name in each call less than 1.5hrs of worktime for the day 90% service level for the entire day referral for ACH helped a peer with a call referral for e- statements Took 45 calls in the day Balance inquiry call Helped a peer w/a call Member outside of whatcom county credit card referral Loan referral referral for on-line banking Recognize a peer International wire 10 male callers communicated with a different dept 5 members name beginning with M viewed address change PP Domestics wire
(Print)
Penny Jar call
10 female callers
Member said you made my day
Took 60 calls in the day!
auto-loan payment
CD referral
2 fraud calls
wearing your name tag
5 Pay by Phone calls
Used Members name in each call
less than 1.5hrs of worktime for the day
90% service level for the entire day
referral for ACH
helped a peer with a call
referral for e-statements
Took 45 calls in the day
Balance inquiry call
Helped a peer w/a call
Member outside of whatcom county
credit card referral
Loan referral
referral for on-line banking
Recognize a peer
International wire
10 male callers
communicated with a different dept
5 members name beginning with M
viewed address change PP
Domestics wire
