Took 60 calls in the day! referral for ACH CD referral Recognize a peer 10 female callers Domestics wire 10 male callers Took 45 calls in the day 5 members name beginning with M less than 1.5hrs of worktime for the day 2 fraud calls International wire helped a peer with a call wearing your name tag Loan referral credit card referral 5 Pay by Phone calls referral for e- statements Penny Jar call Balance inquiry call referral for on-line banking 90% service level for the entire day communicated with a different dept Used Members name in each call auto- loan payment viewed address change PP Member outside of whatcom county Helped a peer w/a call Member said you made my day Took 60 calls in the day! referral for ACH CD referral Recognize a peer 10 female callers Domestics wire 10 male callers Took 45 calls in the day 5 members name beginning with M less than 1.5hrs of worktime for the day 2 fraud calls International wire helped a peer with a call wearing your name tag Loan referral credit card referral 5 Pay by Phone calls referral for e- statements Penny Jar call Balance inquiry call referral for on-line banking 90% service level for the entire day communicated with a different dept Used Members name in each call auto- loan payment viewed address change PP Member outside of whatcom county Helped a peer w/a call Member said you made my day
(Print)
Took 60 calls in the day!
referral for ACH
CD referral
Recognize a peer
10 female callers
Domestics wire
10 male callers
Took 45 calls in the day
5 members name beginning with M
less than 1.5hrs of worktime for the day
2 fraud calls
International wire
helped a peer with a call
wearing your name tag
Loan referral
credit card referral
5 Pay by Phone calls
referral for e-statements
Penny Jar call
Balance inquiry call
referral for on-line banking
90% service level for the entire day
communicated with a different dept
Used Members name in each call
auto-loan payment
viewed address change PP
Member outside of whatcom county
Helped a peer w/a call
Member said you made my day
