ResolvedcustomerissueEscalatedcase tomyselfhad otherprogramreviewed forcombo caseLoggedinto callout timelyCompletedan RRRover thephoneAdded"other"dispositionreasonAdd apersonLess than40%unavailabletimeAdded atranslatorother thanSpanishReturnedfrombreak ontimeTold waysto apply forCalFRESHWasthankedfor myserviceRescindeda caseReturnedfrom lunchon timeRemovedsomeonefrom thehomeChangedincomeProvidedotherresourcecontactDiscontinuedcase percustomerrequestCompleteda work unitfrom thebucketUsedcorrectdispositionCustomercomplimenttosupervisorLoggedin ontimeRemovedsomeonefrom thehomeExplaineda NOAResolvedcustomerissueEscalatedcase tomyselfhad otherprogramreviewed forcombo caseLoggedinto callout timelyCompletedan RRRover thephoneAdded"other"dispositionreasonAdd apersonLess than40%unavailabletimeAdded atranslatorother thanSpanishReturnedfrombreak ontimeTold waysto apply forCalFRESHWasthankedfor myserviceRescindeda caseReturnedfrom lunchon timeRemovedsomeonefrom thehomeChangedincomeProvidedotherresourcecontactDiscontinuedcase percustomerrequestCompleteda work unitfrom thebucketUsedcorrectdispositionCustomercomplimenttosupervisorLoggedin ontimeRemovedsomeonefrom thehomeExplaineda NOA

MCSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved customer issue
  2. Escalated case to myself
  3. had other program reviewed for combo case
  4. Logged into call out timely
  5. Completed an RRR over the phone
  6. Added "other" disposition reason
  7. Add a person
  8. Less than 40% unavailable time
  9. Added a translator other than Spanish
  10. Returned from break on time
  11. Told ways to apply for CalFRESH
  12. Was thanked for my service
  13. Rescinded a case
  14. Returned from lunch on time
  15. Removed someone from the home
  16. Changed income
  17. Provided other resource contact
  18. Discontinued case per customer request
  19. Completed a work unit from the bucket
  20. Used correct disposition
  21. Customer compliment to supervisor
  22. Logged in on time
  23. Removed someone from the home
  24. Explained a NOA