had otherprogramreviewed forcombo caseExplaineda NOAEscalatedcase tomyselfWasthankedfor myserviceDiscontinuedcase percustomerrequestRemovedsomeonefrom thehomeAdded"other"dispositionreasonResolvedcustomerissueAdd apersonReturnedfrombreak ontimeLess than40%unavailabletimeLoggedin ontimeCompleteda work unitfrom thebucketReturnedfrom lunchon timeRemovedsomeonefrom thehomeLoggedinto callout timelyTold waysto apply forCalFRESHCustomercomplimenttosupervisorChangedincomeCompletedan RRRover thephoneAdded atranslatorother thanSpanishProvidedotherresourcecontactUsedcorrectdispositionRescindeda casehad otherprogramreviewed forcombo caseExplaineda NOAEscalatedcase tomyselfWasthankedfor myserviceDiscontinuedcase percustomerrequestRemovedsomeonefrom thehomeAdded"other"dispositionreasonResolvedcustomerissueAdd apersonReturnedfrombreak ontimeLess than40%unavailabletimeLoggedin ontimeCompleteda work unitfrom thebucketReturnedfrom lunchon timeRemovedsomeonefrom thehomeLoggedinto callout timelyTold waysto apply forCalFRESHCustomercomplimenttosupervisorChangedincomeCompletedan RRRover thephoneAdded atranslatorother thanSpanishProvidedotherresourcecontactUsedcorrectdispositionRescindeda case

MCSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. had other program reviewed for combo case
  2. Explained a NOA
  3. Escalated case to myself
  4. Was thanked for my service
  5. Discontinued case per customer request
  6. Removed someone from the home
  7. Added "other" disposition reason
  8. Resolved customer issue
  9. Add a person
  10. Returned from break on time
  11. Less than 40% unavailable time
  12. Logged in on time
  13. Completed a work unit from the bucket
  14. Returned from lunch on time
  15. Removed someone from the home
  16. Logged into call out timely
  17. Told ways to apply for CalFRESH
  18. Customer compliment to supervisor
  19. Changed income
  20. Completed an RRR over the phone
  21. Added a translator other than Spanish
  22. Provided other resource contact
  23. Used correct disposition
  24. Rescinded a case