Added atranslatorother thanSpanishEscalatedcase tomyselfUsedcorrectdispositionLoggedin ontimeAdded"other"dispositionreasonRemovedsomeonefrom thehomehad otherprogramreviewed forcombo caseTold waysto apply forCalFRESHAdd apersonRemovedsomeonefrom thehomeWasthankedfor myserviceChangedincomeReturnedfrom lunchon timeProvidedotherresourcecontactResolvedcustomerissueCustomercomplimenttosupervisorExplaineda NOALess than40%unavailabletimeLoggedinto callout timelyReturnedfrombreak ontimeCompletedan RRRover thephoneRescindeda caseCompleteda work unitfrom thebucketDiscontinuedcase percustomerrequestAdded atranslatorother thanSpanishEscalatedcase tomyselfUsedcorrectdispositionLoggedin ontimeAdded"other"dispositionreasonRemovedsomeonefrom thehomehad otherprogramreviewed forcombo caseTold waysto apply forCalFRESHAdd apersonRemovedsomeonefrom thehomeWasthankedfor myserviceChangedincomeReturnedfrom lunchon timeProvidedotherresourcecontactResolvedcustomerissueCustomercomplimenttosupervisorExplaineda NOALess than40%unavailabletimeLoggedinto callout timelyReturnedfrombreak ontimeCompletedan RRRover thephoneRescindeda caseCompleteda work unitfrom thebucketDiscontinuedcase percustomerrequest

MCSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a translator other than Spanish
  2. Escalated case to myself
  3. Used correct disposition
  4. Logged in on time
  5. Added "other" disposition reason
  6. Removed someone from the home
  7. had other program reviewed for combo case
  8. Told ways to apply for CalFRESH
  9. Add a person
  10. Removed someone from the home
  11. Was thanked for my service
  12. Changed income
  13. Returned from lunch on time
  14. Provided other resource contact
  15. Resolved customer issue
  16. Customer compliment to supervisor
  17. Explained a NOA
  18. Less than 40% unavailable time
  19. Logged into call out timely
  20. Returned from break on time
  21. Completed an RRR over the phone
  22. Rescinded a case
  23. Completed a work unit from the bucket
  24. Discontinued case per customer request