Assess thesituationbeforeactingStayCalmChoose todiffuse(don’t escalate;de-escalateconflicts)Keep yourhands toyourself.Do nottake theissue tooseriously.BeempatheticCompro-mise(Give a little,get a little)Makecompr-omisesTake a deepbreath andcount to tenTalk it out-commun-ication isimportantAsk questionsrather thanmake accusa-tionsWalkawayAllow the otherperson orpersons to talkwithout beinginterr-upted.State YourCaseTactfullyUsehumor tocoolhostilityDo not act inanger; giveyourself timeto calm down.KnowyourtriggersReme-mberthe conse-quences youmay faceTalk to peoplein the manneryou would liketo be talkedto.FindcommongroundAttack theProblem,Not thePerson.Practiceself-control-control youremotionsListen towhat isbeingsaid.Focus onproblemsolving, ratherthan blamingeach otherGive thepersonspace.Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Try to under-stand the otherperson’s pointof view or whatthey are feeling.RemainrespectfulLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Assess thesituationbeforeactingStayCalmChoose todiffuse(don’t escalate;de-escalateconflicts)Keep yourhands toyourself.Do nottake theissue tooseriously.BeempatheticCompro-mise(Give a little,get a little)Makecompr-omisesTake a deepbreath andcount to tenTalk it out-commun-ication isimportantAsk questionsrather thanmake accusa-tionsWalkawayAllow the otherperson orpersons to talkwithout beinginterr-upted.State YourCaseTactfullyUsehumor tocoolhostilityDo not act inanger; giveyourself timeto calm down.KnowyourtriggersReme-mberthe conse-quences youmay faceTalk to peoplein the manneryou would liketo be talkedto.FindcommongroundAttack theProblem,Not thePerson.Practiceself-control-control youremotionsListen towhat isbeingsaid.Focus onproblemsolving, ratherthan blamingeach otherGive thepersonspace.Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Try to under-stand the otherperson’s pointof view or whatthey are feeling.RemainrespectfulLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assess the situation before acting
  2. Stay Calm
  3. Choose to diffuse (don’t escalate; de-escalate conflicts)
  4. Keep your hands to yourself.
  5. Do not take the issue too seriously.
  6. Be empathetic
  7. Compro-mise (Give a little, get a little)
  8. Make compr-omises
  9. Take a deep breath and count to ten
  10. Talk it out -commun-ication is important
  11. Ask questions rather than make accusa-tions
  12. Walk away
  13. Allow the other person or persons to talk without being interr-upted.
  14. State Your Case Tactfully
  15. Use humor to cool hostility
  16. Do not act in anger; give yourself time to calm down.
  17. Know your triggers
  18. Reme-mber the conse-quences you may face
  19. Talk to people in the manner you would like to be talked to.
  20. Find common ground
  21. Attack the Problem, Not the Person.
  22. Practice self-control- control your emotions
  23. Listen to what is being said.
  24. Focus on problem solving, rather than blaming each other
  25. Give the person space.
  26. Manage your anger in a constru-ctive way (avoid person; exercise; listen to music; etc.)
  27. Try to under-stand the other person’s point of view or what they are feeling.
  28. Remain respectful
  29. Let sleeping dogs lie (Avoid contin-uing conflict, after the conflict has been resolved it is over)