FindcommongroundState YourCaseTactfullyCompro-mise(Give a little,get a little)Give thepersonspace.Ask questionsrather thanmake accusa-tionsLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Makecompr-omisesKnowyourtriggersChoose todiffuse(don’t escalate;de-escalateconflicts)Allow the otherperson orpersons to talkwithout beinginterr-upted.StayCalmManage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Listen towhat isbeingsaid.Talk it out-commun-ication isimportantPracticeself-control-control youremotionsBeempatheticRemainrespectfulAttack theProblem,Not thePerson.Do nottake theissue tooseriously.Do not act inanger; giveyourself timeto calm down.Take a deepbreath andcount to tenFocus onproblemsolving, ratherthan blamingeach otherReme-mberthe conse-quences youmay faceKeep yourhands toyourself.Usehumor tocoolhostilityAssess thesituationbeforeactingWalkawayTalk to peoplein the manneryou would liketo be talkedto.Try to under-stand the otherperson’s pointof view or whatthey are feeling.FindcommongroundState YourCaseTactfullyCompro-mise(Give a little,get a little)Give thepersonspace.Ask questionsrather thanmake accusa-tionsLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Makecompr-omisesKnowyourtriggersChoose todiffuse(don’t escalate;de-escalateconflicts)Allow the otherperson orpersons to talkwithout beinginterr-upted.StayCalmManage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Listen towhat isbeingsaid.Talk it out-commun-ication isimportantPracticeself-control-control youremotionsBeempatheticRemainrespectfulAttack theProblem,Not thePerson.Do nottake theissue tooseriously.Do not act inanger; giveyourself timeto calm down.Take a deepbreath andcount to tenFocus onproblemsolving, ratherthan blamingeach otherReme-mberthe conse-quences youmay faceKeep yourhands toyourself.Usehumor tocoolhostilityAssess thesituationbeforeactingWalkawayTalk to peoplein the manneryou would liketo be talkedto.Try to under-stand the otherperson’s pointof view or whatthey are feeling.

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find common ground
  2. State Your Case Tactfully
  3. Compro-mise (Give a little, get a little)
  4. Give the person space.
  5. Ask questions rather than make accusa-tions
  6. Let sleeping dogs lie (Avoid contin-uing conflict, after the conflict has been resolved it is over)
  7. Make compr-omises
  8. Know your triggers
  9. Choose to diffuse (don’t escalate; de-escalate conflicts)
  10. Allow the other person or persons to talk without being interr-upted.
  11. Stay Calm
  12. Manage your anger in a constru-ctive way (avoid person; exercise; listen to music; etc.)
  13. Listen to what is being said.
  14. Talk it out -commun-ication is important
  15. Practice self-control- control your emotions
  16. Be empathetic
  17. Remain respectful
  18. Attack the Problem, Not the Person.
  19. Do not take the issue too seriously.
  20. Do not act in anger; give yourself time to calm down.
  21. Take a deep breath and count to ten
  22. Focus on problem solving, rather than blaming each other
  23. Reme-mber the conse-quences you may face
  24. Keep your hands to yourself.
  25. Use humor to cool hostility
  26. Assess the situation before acting
  27. Walk away
  28. Talk to people in the manner you would like to be talked to.
  29. Try to under-stand the other person’s point of view or what they are feeling.