Assess thesituationbeforeactingStayCalmGive thepersonspace.Let sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Ask questionsrather thanmake accusa-tionsUsehumor tocoolhostilityTalk it out-commun-ication isimportantAttack theProblem,Not thePerson.BeempatheticMakecompr-omisesState YourCaseTactfullyReme-mberthe conse-quences youmay faceWalkawayTake a deepbreath andcount to tenFocus onproblemsolving, ratherthan blamingeach otherPracticeself-control-control youremotionsKeep yourhands toyourself.Choose todiffuse(don’t escalate;de-escalateconflicts)Do nottake theissue tooseriously.RemainrespectfulDo not act inanger; giveyourself timeto calm down.Try to under-stand the otherperson’s pointof view or whatthey are feeling.Listen towhat isbeingsaid.Compro-mise(Give a little,get a little)Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)KnowyourtriggersAllow the otherperson orpersons to talkwithout beinginterr-upted.Talk to peoplein the manneryou would liketo be talkedto.FindcommongroundAssess thesituationbeforeactingStayCalmGive thepersonspace.Let sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Ask questionsrather thanmake accusa-tionsUsehumor tocoolhostilityTalk it out-commun-ication isimportantAttack theProblem,Not thePerson.BeempatheticMakecompr-omisesState YourCaseTactfullyReme-mberthe conse-quences youmay faceWalkawayTake a deepbreath andcount to tenFocus onproblemsolving, ratherthan blamingeach otherPracticeself-control-control youremotionsKeep yourhands toyourself.Choose todiffuse(don’t escalate;de-escalateconflicts)Do nottake theissue tooseriously.RemainrespectfulDo not act inanger; giveyourself timeto calm down.Try to under-stand the otherperson’s pointof view or whatthey are feeling.Listen towhat isbeingsaid.Compro-mise(Give a little,get a little)Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)KnowyourtriggersAllow the otherperson orpersons to talkwithout beinginterr-upted.Talk to peoplein the manneryou would liketo be talkedto.Findcommonground

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assess the situation before acting
  2. Stay Calm
  3. Give the person space.
  4. Let sleeping dogs lie (Avoid contin-uing conflict, after the conflict has been resolved it is over)
  5. Ask questions rather than make accusa-tions
  6. Use humor to cool hostility
  7. Talk it out -commun-ication is important
  8. Attack the Problem, Not the Person.
  9. Be empathetic
  10. Make compr-omises
  11. State Your Case Tactfully
  12. Reme-mber the conse-quences you may face
  13. Walk away
  14. Take a deep breath and count to ten
  15. Focus on problem solving, rather than blaming each other
  16. Practice self-control- control your emotions
  17. Keep your hands to yourself.
  18. Choose to diffuse (don’t escalate; de-escalate conflicts)
  19. Do not take the issue too seriously.
  20. Remain respectful
  21. Do not act in anger; give yourself time to calm down.
  22. Try to under-stand the other person’s point of view or what they are feeling.
  23. Listen to what is being said.
  24. Compro-mise (Give a little, get a little)
  25. Manage your anger in a constru-ctive way (avoid person; exercise; listen to music; etc.)
  26. Know your triggers
  27. Allow the other person or persons to talk without being interr-upted.
  28. Talk to people in the manner you would like to be talked to.
  29. Find common ground