Do nottake theissue tooseriously.StayCalmDo not act inanger; giveyourself timeto calm down.Reme-mberthe conse-quences youmay faceAssess thesituationbeforeactingFocus onproblemsolving, ratherthan blamingeach otherBeempatheticCompro-mise(Give a little,get a little)Listen towhat isbeingsaid.Makecompr-omisesAsk questionsrather thanmake accusa-tionsPracticeself-control-control youremotionsKeep yourhands toyourself.KnowyourtriggersState YourCaseTactfullyAllow the otherperson orpersons to talkwithout beinginterr-upted.Choose todiffuse(don’t escalate;de-escalateconflicts)Attack theProblem,Not thePerson.Usehumor tocoolhostilityTry to under-stand the otherperson’s pointof view or whatthey are feeling.WalkawayLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Give thepersonspace.RemainrespectfulManage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Take a deepbreath andcount to tenFindcommongroundTalk it out-commun-ication isimportantTalk to peoplein the manneryou would liketo be talkedto.Do nottake theissue tooseriously.StayCalmDo not act inanger; giveyourself timeto calm down.Reme-mberthe conse-quences youmay faceAssess thesituationbeforeactingFocus onproblemsolving, ratherthan blamingeach otherBeempatheticCompro-mise(Give a little,get a little)Listen towhat isbeingsaid.Makecompr-omisesAsk questionsrather thanmake accusa-tionsPracticeself-control-control youremotionsKeep yourhands toyourself.KnowyourtriggersState YourCaseTactfullyAllow the otherperson orpersons to talkwithout beinginterr-upted.Choose todiffuse(don’t escalate;de-escalateconflicts)Attack theProblem,Not thePerson.Usehumor tocoolhostilityTry to under-stand the otherperson’s pointof view or whatthey are feeling.WalkawayLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Give thepersonspace.RemainrespectfulManage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Take a deepbreath andcount to tenFindcommongroundTalk it out-commun-ication isimportantTalk to peoplein the manneryou would liketo be talkedto.

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do not take the issue too seriously.
  2. Stay Calm
  3. Do not act in anger; give yourself time to calm down.
  4. Reme-mber the conse-quences you may face
  5. Assess the situation before acting
  6. Focus on problem solving, rather than blaming each other
  7. Be empathetic
  8. Compro-mise (Give a little, get a little)
  9. Listen to what is being said.
  10. Make compr-omises
  11. Ask questions rather than make accusa-tions
  12. Practice self-control- control your emotions
  13. Keep your hands to yourself.
  14. Know your triggers
  15. State Your Case Tactfully
  16. Allow the other person or persons to talk without being interr-upted.
  17. Choose to diffuse (don’t escalate; de-escalate conflicts)
  18. Attack the Problem, Not the Person.
  19. Use humor to cool hostility
  20. Try to under-stand the other person’s point of view or what they are feeling.
  21. Walk away
  22. Let sleeping dogs lie (Avoid contin-uing conflict, after the conflict has been resolved it is over)
  23. Give the person space.
  24. Remain respectful
  25. Manage your anger in a constru-ctive way (avoid person; exercise; listen to music; etc.)
  26. Take a deep breath and count to ten
  27. Find common ground
  28. Talk it out -commun-ication is important
  29. Talk to people in the manner you would like to be talked to.