Choose todiffuse(don’t escalate;de-escalateconflicts)Try to under-stand the otherperson’s pointof view or whatthey are feeling.Focus onproblemsolving, ratherthan blamingeach otherLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Usehumor tocoolhostilityCompro-mise(Give a little,get a little)FindcommongroundBeempatheticAssess thesituationbeforeactingTalk it out-commun-ication isimportantKeep yourhands toyourself.State YourCaseTactfullyGive thepersonspace.Attack theProblem,Not thePerson.Reme-mberthe conse-quences youmay faceTalk to peoplein the manneryou would liketo be talkedto.Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Makecompr-omisesAllow the otherperson orpersons to talkwithout beinginterr-upted.Take a deepbreath andcount to tenListen towhat isbeingsaid.Do not act inanger; giveyourself timeto calm down.RemainrespectfulPracticeself-control-control youremotionsStayCalmWalkawayAsk questionsrather thanmake accusa-tionsDo nottake theissue tooseriously.KnowyourtriggersChoose todiffuse(don’t escalate;de-escalateconflicts)Try to under-stand the otherperson’s pointof view or whatthey are feeling.Focus onproblemsolving, ratherthan blamingeach otherLet sleeping dogslie(Avoid contin-uingconflict, after theconflict has beenresolved it is over)Usehumor tocoolhostilityCompro-mise(Give a little,get a little)FindcommongroundBeempatheticAssess thesituationbeforeactingTalk it out-commun-ication isimportantKeep yourhands toyourself.State YourCaseTactfullyGive thepersonspace.Attack theProblem,Not thePerson.Reme-mberthe conse-quences youmay faceTalk to peoplein the manneryou would liketo be talkedto.Manage youranger in aconstru-ctive way(avoid person;exercise; listen tomusic; etc.)Makecompr-omisesAllow the otherperson orpersons to talkwithout beinginterr-upted.Take a deepbreath andcount to tenListen towhat isbeingsaid.Do not act inanger; giveyourself timeto calm down.RemainrespectfulPracticeself-control-control youremotionsStayCalmWalkawayAsk questionsrather thanmake accusa-tionsDo nottake theissue tooseriously.Knowyourtriggers

Conflict Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Choose to diffuse (don’t escalate; de-escalate conflicts)
  2. Try to under-stand the other person’s point of view or what they are feeling.
  3. Focus on problem solving, rather than blaming each other
  4. Let sleeping dogs lie (Avoid contin-uing conflict, after the conflict has been resolved it is over)
  5. Use humor to cool hostility
  6. Compro-mise (Give a little, get a little)
  7. Find common ground
  8. Be empathetic
  9. Assess the situation before acting
  10. Talk it out -commun-ication is important
  11. Keep your hands to yourself.
  12. State Your Case Tactfully
  13. Give the person space.
  14. Attack the Problem, Not the Person.
  15. Reme-mber the conse-quences you may face
  16. Talk to people in the manner you would like to be talked to.
  17. Manage your anger in a constru-ctive way (avoid person; exercise; listen to music; etc.)
  18. Make compr-omises
  19. Allow the other person or persons to talk without being interr-upted.
  20. Take a deep breath and count to ten
  21. Listen to what is being said.
  22. Do not act in anger; give yourself time to calm down.
  23. Remain respectful
  24. Practice self-control- control your emotions
  25. Stay Calm
  26. Walk away
  27. Ask questions rather than make accusa-tions
  28. Do not take the issue too seriously.
  29. Know your triggers