Federal/ statefilingsThank youfor callingProgressiveBindNoDistractionsBrandComplianceOffercallback#1 incommercialinsuranceGeneralLiabilityOvercomesalesobjectivesDemonstratesempathyRemainsobjectiveAsk forthesaleask aboutcoveragerequirementsOpenendedquestionsdemonstratepatienceProbe/ClarifyBusinessTypeHow mayI helpyou?Thank youfor yourpatienceCross sellProgressiveproductsELDOfferadditionalcoveragesPurposefulDialoguequestionCongratsonbusinessEducateoncoveragesFederal/ statefilingsThank youfor callingProgressiveBindNoDistractionsBrandComplianceOffercallback#1 incommercialinsuranceGeneralLiabilityOvercomesalesobjectivesDemonstratesempathyRemainsobjectiveAsk forthesaleask aboutcoveragerequirementsOpenendedquestionsdemonstratepatienceProbe/ClarifyBusinessTypeHow mayI helpyou?Thank youfor yourpatienceCross sellProgressiveproductsELDOfferadditionalcoveragesPurposefulDialoguequestionCongratsonbusinessEducateoncoverages

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Federal / state filings
  2. Thank you for calling Progressive
  3. Bind
  4. No Distractions
  5. Brand Compliance
  6. Offer call back
  7. #1 in commercial insurance
  8. General Liability
  9. Overcome sales objectives
  10. Demonstrates empathy
  11. Remains objective
  12. Ask for the sale
  13. ask about coverage requirements
  14. Open ended questions
  15. demonstrate patience
  16. Probe/ Clarify Business Type
  17. How may I help you?
  18. Thank you for your patience
  19. Cross sell Progressive products
  20. ELD
  21. Offer additional coverages
  22. Purposeful Dialogue question
  23. Congrats on business
  24. Educate on coverages