demonstratepatienceGeneralLiabilityDemonstratesempathyOfferadditionalcoveragesBrandComplianceOpenendedquestionsBindThank youfor callingProgressiveProbe/ClarifyBusinessTypeELD#1 incommercialinsuranceCongratsonbusinessFederal/ statefilingsask aboutcoveragerequirementsThank youfor yourpatienceEducateoncoveragesNoDistractionsAsk forthesaleCross sellProgressiveproductsOvercomesalesobjectivesOffercallbackPurposefulDialoguequestionRemainsobjectiveHow mayI helpyou?demonstratepatienceGeneralLiabilityDemonstratesempathyOfferadditionalcoveragesBrandComplianceOpenendedquestionsBindThank youfor callingProgressiveProbe/ClarifyBusinessTypeELD#1 incommercialinsuranceCongratsonbusinessFederal/ statefilingsask aboutcoveragerequirementsThank youfor yourpatienceEducateoncoveragesNoDistractionsAsk forthesaleCross sellProgressiveproductsOvercomesalesobjectivesOffercallbackPurposefulDialoguequestionRemainsobjectiveHow mayI helpyou?

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. demonstrate patience
  2. General Liability
  3. Demonstrates empathy
  4. Offer additional coverages
  5. Brand Compliance
  6. Open ended questions
  7. Bind
  8. Thank you for calling Progressive
  9. Probe/ Clarify Business Type
  10. ELD
  11. #1 in commercial insurance
  12. Congrats on business
  13. Federal / state filings
  14. ask about coverage requirements
  15. Thank you for your patience
  16. Educate on coverages
  17. No Distractions
  18. Ask for the sale
  19. Cross sell Progressive products
  20. Overcome sales objectives
  21. Offer call back
  22. Purposeful Dialogue question
  23. Remains objective
  24. How may I help you?