ask aboutcoveragerequirementsBindThank youfor yourpatienceGeneralLiabilityFederal/ statefilingsCongratsonbusinessThank youfor callingProgressiveBrandComplianceHow mayI helpyou?EducateoncoveragesAsk forthesaleOvercomesalesobjectivesELDOpenendedquestionsCross sellProgressiveproductsdemonstratepatienceProbe/ClarifyBusinessType#1 incommercialinsuranceDemonstratesempathyRemainsobjectiveNoDistractionsPurposefulDialoguequestionOfferadditionalcoveragesOffercallbackask aboutcoveragerequirementsBindThank youfor yourpatienceGeneralLiabilityFederal/ statefilingsCongratsonbusinessThank youfor callingProgressiveBrandComplianceHow mayI helpyou?EducateoncoveragesAsk forthesaleOvercomesalesobjectivesELDOpenendedquestionsCross sellProgressiveproductsdemonstratepatienceProbe/ClarifyBusinessType#1 incommercialinsuranceDemonstratesempathyRemainsobjectiveNoDistractionsPurposefulDialoguequestionOfferadditionalcoveragesOffercallback

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ask about coverage requirements
  2. Bind
  3. Thank you for your patience
  4. General Liability
  5. Federal / state filings
  6. Congrats on business
  7. Thank you for calling Progressive
  8. Brand Compliance
  9. How may I help you?
  10. Educate on coverages
  11. Ask for the sale
  12. Overcome sales objectives
  13. ELD
  14. Open ended questions
  15. Cross sell Progressive products
  16. demonstrate patience
  17. Probe/ Clarify Business Type
  18. #1 in commercial insurance
  19. Demonstrates empathy
  20. Remains objective
  21. No Distractions
  22. Purposeful Dialogue question
  23. Offer additional coverages
  24. Offer call back