Ask forthesaleCongratsonbusinessHow mayI helpyou?Cross sellProgressiveproductsRemainsobjectiveELDFederal/ statefilings#1 incommercialinsuranceOffercallbackThank youfor yourpatienceOfferadditionalcoveragesOpenendedquestionsdemonstratepatienceNoDistractionsBrandComplianceOvercomesalesobjectivesGeneralLiabilityPurposefulDialoguequestionask aboutcoveragerequirementsThank youfor callingProgressiveProbe/ClarifyBusinessTypeBindDemonstratesempathyEducateoncoveragesAsk forthesaleCongratsonbusinessHow mayI helpyou?Cross sellProgressiveproductsRemainsobjectiveELDFederal/ statefilings#1 incommercialinsuranceOffercallbackThank youfor yourpatienceOfferadditionalcoveragesOpenendedquestionsdemonstratepatienceNoDistractionsBrandComplianceOvercomesalesobjectivesGeneralLiabilityPurposefulDialoguequestionask aboutcoveragerequirementsThank youfor callingProgressiveProbe/ClarifyBusinessTypeBindDemonstratesempathyEducateoncoverages

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for the sale
  2. Congrats on business
  3. How may I help you?
  4. Cross sell Progressive products
  5. Remains objective
  6. ELD
  7. Federal / state filings
  8. #1 in commercial insurance
  9. Offer call back
  10. Thank you for your patience
  11. Offer additional coverages
  12. Open ended questions
  13. demonstrate patience
  14. No Distractions
  15. Brand Compliance
  16. Overcome sales objectives
  17. General Liability
  18. Purposeful Dialogue question
  19. ask about coverage requirements
  20. Thank you for calling Progressive
  21. Probe/ Clarify Business Type
  22. Bind
  23. Demonstrates empathy
  24. Educate on coverages