How mayI helpyou?NoDistractionsCongratsonbusinessCross sellProgressiveproductsProbe/ClarifyBusinessTypeRemainsobjectiveELDFederal/ statefilingsBindOfferadditionalcoveragesOffercallbackDemonstratesempathyThank youfor callingProgressiveOpenendedquestionsEducateoncoveragesBrandCompliancePurposefulDialoguequestionAsk forthesaleOvercomesalesobjectivesThank youfor yourpatienceask aboutcoveragerequirementsdemonstratepatienceGeneralLiability#1 incommercialinsuranceHow mayI helpyou?NoDistractionsCongratsonbusinessCross sellProgressiveproductsProbe/ClarifyBusinessTypeRemainsobjectiveELDFederal/ statefilingsBindOfferadditionalcoveragesOffercallbackDemonstratesempathyThank youfor callingProgressiveOpenendedquestionsEducateoncoveragesBrandCompliancePurposefulDialoguequestionAsk forthesaleOvercomesalesobjectivesThank youfor yourpatienceask aboutcoveragerequirementsdemonstratepatienceGeneralLiability#1 incommercialinsurance

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How may I help you?
  2. No Distractions
  3. Congrats on business
  4. Cross sell Progressive products
  5. Probe/ Clarify Business Type
  6. Remains objective
  7. ELD
  8. Federal / state filings
  9. Bind
  10. Offer additional coverages
  11. Offer call back
  12. Demonstrates empathy
  13. Thank you for calling Progressive
  14. Open ended questions
  15. Educate on coverages
  16. Brand Compliance
  17. Purposeful Dialogue question
  18. Ask for the sale
  19. Overcome sales objectives
  20. Thank you for your patience
  21. ask about coverage requirements
  22. demonstrate patience
  23. General Liability
  24. #1 in commercial insurance