GeneralLiabilityPurposefulDialoguequestionDemonstratesempathyProbe/ClarifyBusinessTypeBrandComplianceThank youfor yourpatiencedemonstratepatienceELDask aboutcoveragerequirementsRemainsobjectiveOvercomesalesobjectivesHow mayI helpyou?#1 incommercialinsuranceAsk forthesaleThank youfor callingProgressiveFederal/ statefilingsOffercallbackEducateoncoveragesBindCross sellProgressiveproductsOfferadditionalcoveragesOpenendedquestionsNoDistractionsCongratsonbusinessGeneralLiabilityPurposefulDialoguequestionDemonstratesempathyProbe/ClarifyBusinessTypeBrandComplianceThank youfor yourpatiencedemonstratepatienceELDask aboutcoveragerequirementsRemainsobjectiveOvercomesalesobjectivesHow mayI helpyou?#1 incommercialinsuranceAsk forthesaleThank youfor callingProgressiveFederal/ statefilingsOffercallbackEducateoncoveragesBindCross sellProgressiveproductsOfferadditionalcoveragesOpenendedquestionsNoDistractionsCongratsonbusiness

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. General Liability
  2. Purposeful Dialogue question
  3. Demonstrates empathy
  4. Probe/ Clarify Business Type
  5. Brand Compliance
  6. Thank you for your patience
  7. demonstrate patience
  8. ELD
  9. ask about coverage requirements
  10. Remains objective
  11. Overcome sales objectives
  12. How may I help you?
  13. #1 in commercial insurance
  14. Ask for the sale
  15. Thank you for calling Progressive
  16. Federal / state filings
  17. Offer call back
  18. Educate on coverages
  19. Bind
  20. Cross sell Progressive products
  21. Offer additional coverages
  22. Open ended questions
  23. No Distractions
  24. Congrats on business