PurposefulDialoguequestionHow mayI helpyou?OvercomesalesobjectivesGeneralLiabilityThank youfor callingProgressiveask aboutcoveragerequirementsBrandComplianceOpenendedquestionsAsk forthesaleNoDistractionsProbe/ClarifyBusinessTypeCross sellProgressiveproductsThank youfor yourpatienceOffercallbackFederal/ statefilingsEducateoncoveragesELDBindCongratsonbusinessDemonstratesempathyRemainsobjectivedemonstratepatienceOfferadditionalcoverages#1 incommercialinsurancePurposefulDialoguequestionHow mayI helpyou?OvercomesalesobjectivesGeneralLiabilityThank youfor callingProgressiveask aboutcoveragerequirementsBrandComplianceOpenendedquestionsAsk forthesaleNoDistractionsProbe/ClarifyBusinessTypeCross sellProgressiveproductsThank youfor yourpatienceOffercallbackFederal/ statefilingsEducateoncoveragesELDBindCongratsonbusinessDemonstratesempathyRemainsobjectivedemonstratepatienceOfferadditionalcoverages#1 incommercialinsurance

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Purposeful Dialogue question
  2. How may I help you?
  3. Overcome sales objectives
  4. General Liability
  5. Thank you for calling Progressive
  6. ask about coverage requirements
  7. Brand Compliance
  8. Open ended questions
  9. Ask for the sale
  10. No Distractions
  11. Probe/ Clarify Business Type
  12. Cross sell Progressive products
  13. Thank you for your patience
  14. Offer call back
  15. Federal / state filings
  16. Educate on coverages
  17. ELD
  18. Bind
  19. Congrats on business
  20. Demonstrates empathy
  21. Remains objective
  22. demonstrate patience
  23. Offer additional coverages
  24. #1 in commercial insurance