Probe/ClarifyBusinessTypeask aboutcoveragerequirementsBrandComplianceCongratsonbusinessAsk forthesaleEducateoncoveragesNoDistractionsBinddemonstratepatienceCross sellProgressiveproductsOfferadditionalcoveragesDemonstratesempathyRemainsobjectivePurposefulDialoguequestionThank youfor yourpatienceFederal/ statefilingsOpenendedquestionsOvercomesalesobjectivesGeneralLiabilityHow mayI helpyou?#1 incommercialinsuranceELDThank youfor callingProgressiveOffercallbackProbe/ClarifyBusinessTypeask aboutcoveragerequirementsBrandComplianceCongratsonbusinessAsk forthesaleEducateoncoveragesNoDistractionsBinddemonstratepatienceCross sellProgressiveproductsOfferadditionalcoveragesDemonstratesempathyRemainsobjectivePurposefulDialoguequestionThank youfor yourpatienceFederal/ statefilingsOpenendedquestionsOvercomesalesobjectivesGeneralLiabilityHow mayI helpyou?#1 incommercialinsuranceELDThank youfor callingProgressiveOffercallback

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probe/ Clarify Business Type
  2. ask about coverage requirements
  3. Brand Compliance
  4. Congrats on business
  5. Ask for the sale
  6. Educate on coverages
  7. No Distractions
  8. Bind
  9. demonstrate patience
  10. Cross sell Progressive products
  11. Offer additional coverages
  12. Demonstrates empathy
  13. Remains objective
  14. Purposeful Dialogue question
  15. Thank you for your patience
  16. Federal / state filings
  17. Open ended questions
  18. Overcome sales objectives
  19. General Liability
  20. How may I help you?
  21. #1 in commercial insurance
  22. ELD
  23. Thank you for calling Progressive
  24. Offer call back