Federal/ statefilingsRemainsobjectiveOffercallbackHow mayI helpyou?demonstratepatienceEducateoncoveragesBrandComplianceThank youfor callingProgressiveThank youfor yourpatienceGeneralLiabilityask aboutcoveragerequirementsOvercomesalesobjectivesBindDemonstratesempathyOfferadditionalcoveragesOpenendedquestionsAsk forthesaleCongratsonbusinessELDPurposefulDialoguequestion#1 incommercialinsuranceProbe/ClarifyBusinessTypeNoDistractionsCross sellProgressiveproductsFederal/ statefilingsRemainsobjectiveOffercallbackHow mayI helpyou?demonstratepatienceEducateoncoveragesBrandComplianceThank youfor callingProgressiveThank youfor yourpatienceGeneralLiabilityask aboutcoveragerequirementsOvercomesalesobjectivesBindDemonstratesempathyOfferadditionalcoveragesOpenendedquestionsAsk forthesaleCongratsonbusinessELDPurposefulDialoguequestion#1 incommercialinsuranceProbe/ClarifyBusinessTypeNoDistractionsCross sellProgressiveproducts

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Federal / state filings
  2. Remains objective
  3. Offer call back
  4. How may I help you?
  5. demonstrate patience
  6. Educate on coverages
  7. Brand Compliance
  8. Thank you for calling Progressive
  9. Thank you for your patience
  10. General Liability
  11. ask about coverage requirements
  12. Overcome sales objectives
  13. Bind
  14. Demonstrates empathy
  15. Offer additional coverages
  16. Open ended questions
  17. Ask for the sale
  18. Congrats on business
  19. ELD
  20. Purposeful Dialogue question
  21. #1 in commercial insurance
  22. Probe/ Clarify Business Type
  23. No Distractions
  24. Cross sell Progressive products