Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. #1 in commercial insurance
2. Congrats on business
3. Thank you for calling Progressive
4. Ask for the sale
5. General Liability
6. Educate on coverages
7. Bind
8. Offer additional coverages
9. Offer call back
10. ELD
11. How may I help you?
12. Purposeful Dialogue question
13. Federal / state filings
14. No Distractions
15. Open ended questions
16. Cross sell Progressive products
17. ask about coverage requirements
18. Brand Compliance
19. Overcome sales objectives
20. Remains objective
21. Demonstrates empathy
22. Probe/ Clarify Business Type
23. demonstrate patience
24. Thank you for your patience