EducateoncoveragesPurposefulDialoguequestionOffercallbackask aboutcoveragerequirementsGeneralLiabilityCongratsonbusinessNoDistractionsCross sellProgressiveproductsELDDemonstratesempathyThank youfor callingProgressiveOvercomesalesobjectivesBrandComplianceAsk forthesaleBind#1 incommercialinsuranceRemainsobjectiveProbe/ClarifyBusinessTypeHow mayI helpyou?OfferadditionalcoveragesdemonstratepatienceFederal/ statefilingsOpenendedquestionsThank youfor yourpatienceEducateoncoveragesPurposefulDialoguequestionOffercallbackask aboutcoveragerequirementsGeneralLiabilityCongratsonbusinessNoDistractionsCross sellProgressiveproductsELDDemonstratesempathyThank youfor callingProgressiveOvercomesalesobjectivesBrandComplianceAsk forthesaleBind#1 incommercialinsuranceRemainsobjectiveProbe/ClarifyBusinessTypeHow mayI helpyou?OfferadditionalcoveragesdemonstratepatienceFederal/ statefilingsOpenendedquestionsThank youfor yourpatience

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate on coverages
  2. Purposeful Dialogue question
  3. Offer call back
  4. ask about coverage requirements
  5. General Liability
  6. Congrats on business
  7. No Distractions
  8. Cross sell Progressive products
  9. ELD
  10. Demonstrates empathy
  11. Thank you for calling Progressive
  12. Overcome sales objectives
  13. Brand Compliance
  14. Ask for the sale
  15. Bind
  16. #1 in commercial insurance
  17. Remains objective
  18. Probe/ Clarify Business Type
  19. How may I help you?
  20. Offer additional coverages
  21. demonstrate patience
  22. Federal / state filings
  23. Open ended questions
  24. Thank you for your patience