OvercomesalesobjectivesThank youfor yourpatienceFederal/ statefilingsBrandComplianceask aboutcoveragerequirementsDemonstratesempathyRemainsobjective#1 incommercialinsuranceNoDistractionsProbe/ClarifyBusinessTypeOfferadditionalcoveragesBinddemonstratepatienceGeneralLiabilityOffercallbackHow mayI helpyou?Thank youfor callingProgressiveOpenendedquestionsCross sellProgressiveproductsELDAsk forthesaleEducateoncoveragesCongratsonbusinessPurposefulDialoguequestionOvercomesalesobjectivesThank youfor yourpatienceFederal/ statefilingsBrandComplianceask aboutcoveragerequirementsDemonstratesempathyRemainsobjective#1 incommercialinsuranceNoDistractionsProbe/ClarifyBusinessTypeOfferadditionalcoveragesBinddemonstratepatienceGeneralLiabilityOffercallbackHow mayI helpyou?Thank youfor callingProgressiveOpenendedquestionsCross sellProgressiveproductsELDAsk forthesaleEducateoncoveragesCongratsonbusinessPurposefulDialoguequestion

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Overcome sales objectives
  2. Thank you for your patience
  3. Federal / state filings
  4. Brand Compliance
  5. ask about coverage requirements
  6. Demonstrates empathy
  7. Remains objective
  8. #1 in commercial insurance
  9. No Distractions
  10. Probe/ Clarify Business Type
  11. Offer additional coverages
  12. Bind
  13. demonstrate patience
  14. General Liability
  15. Offer call back
  16. How may I help you?
  17. Thank you for calling Progressive
  18. Open ended questions
  19. Cross sell Progressive products
  20. ELD
  21. Ask for the sale
  22. Educate on coverages
  23. Congrats on business
  24. Purposeful Dialogue question