Cross sellProgressiveproductsNoDistractionsAsk forthesale#1 incommercialinsuranceELDOpenendedquestionsdemonstratepatienceBrandComplianceCongratsonbusinessHow mayI helpyou?OffercallbackGeneralLiabilityask aboutcoveragerequirementsPurposefulDialoguequestionFederal/ statefilingsBindThank youfor callingProgressiveOvercomesalesobjectivesRemainsobjectiveDemonstratesempathyEducateoncoveragesProbe/ClarifyBusinessTypeThank youfor yourpatienceOfferadditionalcoveragesCross sellProgressiveproductsNoDistractionsAsk forthesale#1 incommercialinsuranceELDOpenendedquestionsdemonstratepatienceBrandComplianceCongratsonbusinessHow mayI helpyou?OffercallbackGeneralLiabilityask aboutcoveragerequirementsPurposefulDialoguequestionFederal/ statefilingsBindThank youfor callingProgressiveOvercomesalesobjectivesRemainsobjectiveDemonstratesempathyEducateoncoveragesProbe/ClarifyBusinessTypeThank youfor yourpatienceOfferadditionalcoverages

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cross sell Progressive products
  2. No Distractions
  3. Ask for the sale
  4. #1 in commercial insurance
  5. ELD
  6. Open ended questions
  7. demonstrate patience
  8. Brand Compliance
  9. Congrats on business
  10. How may I help you?
  11. Offer call back
  12. General Liability
  13. ask about coverage requirements
  14. Purposeful Dialogue question
  15. Federal / state filings
  16. Bind
  17. Thank you for calling Progressive
  18. Overcome sales objectives
  19. Remains objective
  20. Demonstrates empathy
  21. Educate on coverages
  22. Probe/ Clarify Business Type
  23. Thank you for your patience
  24. Offer additional coverages