ELDdemonstratepatienceBindNoDistractionsDemonstratesempathyHow mayI helpyou?Ask forthesaleThank youfor callingProgressiveThank youfor yourpatienceask aboutcoveragerequirements#1 incommercialinsuranceCongratsonbusinessOfferadditionalcoveragesOpenendedquestionsRemainsobjectivePurposefulDialoguequestionOvercomesalesobjectivesProbe/ClarifyBusinessTypeBrandComplianceGeneralLiabilityFederal/ statefilingsEducateoncoveragesCross sellProgressiveproductsOffercallbackELDdemonstratepatienceBindNoDistractionsDemonstratesempathyHow mayI helpyou?Ask forthesaleThank youfor callingProgressiveThank youfor yourpatienceask aboutcoveragerequirements#1 incommercialinsuranceCongratsonbusinessOfferadditionalcoveragesOpenendedquestionsRemainsobjectivePurposefulDialoguequestionOvercomesalesobjectivesProbe/ClarifyBusinessTypeBrandComplianceGeneralLiabilityFederal/ statefilingsEducateoncoveragesCross sellProgressiveproductsOffercallback

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ELD
  2. demonstrate patience
  3. Bind
  4. No Distractions
  5. Demonstrates empathy
  6. How may I help you?
  7. Ask for the sale
  8. Thank you for calling Progressive
  9. Thank you for your patience
  10. ask about coverage requirements
  11. #1 in commercial insurance
  12. Congrats on business
  13. Offer additional coverages
  14. Open ended questions
  15. Remains objective
  16. Purposeful Dialogue question
  17. Overcome sales objectives
  18. Probe/ Clarify Business Type
  19. Brand Compliance
  20. General Liability
  21. Federal / state filings
  22. Educate on coverages
  23. Cross sell Progressive products
  24. Offer call back