Probe/ClarifyBusinessTypeRemainsobjectiveNoDistractionsAsk forthesaleOvercomesalesobjectivesELDEducateoncoveragesFederal/ statefilingsOpenendedquestionsOfferadditionalcoveragesBinddemonstratepatienceThank youfor callingProgressivePurposefulDialoguequestionDemonstratesempathyGeneralLiabilityBrandComplianceHow mayI helpyou?Cross sellProgressiveproductsask aboutcoveragerequirements#1 incommercialinsuranceOffercallbackCongratsonbusinessThank youfor yourpatienceProbe/ClarifyBusinessTypeRemainsobjectiveNoDistractionsAsk forthesaleOvercomesalesobjectivesELDEducateoncoveragesFederal/ statefilingsOpenendedquestionsOfferadditionalcoveragesBinddemonstratepatienceThank youfor callingProgressivePurposefulDialoguequestionDemonstratesempathyGeneralLiabilityBrandComplianceHow mayI helpyou?Cross sellProgressiveproductsask aboutcoveragerequirements#1 incommercialinsuranceOffercallbackCongratsonbusinessThank youfor yourpatience

Active Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probe/ Clarify Business Type
  2. Remains objective
  3. No Distractions
  4. Ask for the sale
  5. Overcome sales objectives
  6. ELD
  7. Educate on coverages
  8. Federal / state filings
  9. Open ended questions
  10. Offer additional coverages
  11. Bind
  12. demonstrate patience
  13. Thank you for calling Progressive
  14. Purposeful Dialogue question
  15. Demonstrates empathy
  16. General Liability
  17. Brand Compliance
  18. How may I help you?
  19. Cross sell Progressive products
  20. ask about coverage requirements
  21. #1 in commercial insurance
  22. Offer call back
  23. Congrats on business
  24. Thank you for your patience