DeescalatewithoutsupSell aphone ona non-sales callFix simswapSubmitanElevationEducatecustomerof XMPPtiersHold to14 dayreturnSendXchangeto a peerSolve acoreproblemSubmit anEinsteindocchangeFind abetterdataoptionHave a cx dosomethingthrough selfserviceFind a Xfinityapp that cxdoesn’thave/knowaboutPreventahotlinePostapplicablearticle inSlackMake acxlaughSellXMPPwhen itisn’t thereAsk forpayment ona call thatisn’t aboutbillingMigrateto gen2SendCx anarticleReceiveaKudosTake anearlypaymentDeny andexplainInvalidCreditFixapplewatchNot sellinga phonebut agood pitchDeescalatewithoutsupSell aphone ona non-sales callFix simswapSubmitanElevationEducatecustomerof XMPPtiersHold to14 dayreturnSendXchangeto a peerSolve acoreproblemSubmit anEinsteindocchangeFind abetterdataoptionHave a cx dosomethingthrough selfserviceFind a Xfinityapp that cxdoesn’thave/knowaboutPreventahotlinePostapplicablearticle inSlackMake acxlaughSellXMPPwhen itisn’t thereAsk forpayment ona call thatisn’t aboutbillingMigrateto gen2SendCx anarticleReceiveaKudosTake anearlypaymentDeny andexplainInvalidCreditFixapplewatchNot sellinga phonebut agood pitch

Team ebee EOY 2019 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate without sup
  2. Sell a phone on a non-sales call
  3. Fix sim swap
  4. Submit an Elevation
  5. Educate customer of XMPP tiers
  6. Hold to 14 day return
  7. Send Xchange to a peer
  8. Solve a core problem
  9. Submit an Einstein doc change
  10. Find a better data option
  11. Have a cx do something through self service
  12. Find a Xfinity app that cx doesn’t have/know about
  13. Prevent a hotline
  14. Post applicable article in Slack
  15. Make a cx laugh
  16. Sell XMPP when it isn’t there
  17. Ask for payment on a call that isn’t about billing
  18. Migrate to gen 2
  19. Send Cx an article
  20. Receive a Kudos
  21. Take an early payment
  22. Deny and explain Invalid Credit
  23. Fix apple watch
  24. Not selling a phone but a good pitch