Highest LTR - Weekly 3 or more CSATs/LTR - Daily (Passing Scores Only) No QA Flags Highest CSAT - Weekly Commendation Call WK 2 QA - 85% above Commendation Call Lowest AHT - Weekly Lowest AHT - EOM Highest QA - EOM WK 3 AHT - 520secs below WK 2 AHT - 540secs below 100% Show Rate - Weekly Commendation Call Highest CSAT - EOM WK 4 AHT - 500secs below Highest LTR - EOM WK 3 QA - 85% above Highest QA - Weekly WK 4 QA - 85% above 98% Show Rate - EOM 2 100% QAs - Weekly WK 1 QA - 85% above WK 1 AHT - 550 secs below Highest LTR - Weekly 3 or more CSATs/LTR - Daily (Passing Scores Only) No QA Flags Highest CSAT - Weekly Commendation Call WK 2 QA - 85% above Commendation Call Lowest AHT - Weekly Lowest AHT - EOM Highest QA - EOM WK 3 AHT - 520secs below WK 2 AHT - 540secs below 100% Show Rate - Weekly Commendation Call Highest CSAT - EOM WK 4 AHT - 500secs below Highest LTR - EOM WK 3 QA - 85% above Highest QA - Weekly WK 4 QA - 85% above 98% Show Rate - EOM 2 100% QAs - Weekly WK 1 QA - 85% above WK 1 AHT - 550 secs below
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Highest LTR - Weekly
3 or more CSATs/LTR - Daily (Passing Scores Only)
No QA Flags
Highest CSAT - Weekly
Commendation Call
WK 2 QA - 85% above
Commendation Call
Lowest AHT - Weekly
Lowest AHT - EOM
Highest QA - EOM
WK 3 AHT - 520secs below
WK 2 AHT - 540secs below
100% Show Rate - Weekly
Commendation Call
Highest CSAT - EOM
WK 4 AHT - 500secs below
Highest LTR - EOM
WK 3 QA - 85% above
Highest QA - Weekly
WK 4 QA - 85% above
98% Show Rate - EOM
2 100% QAs - Weekly
WK 1 QA - 85% above
WK 1 AHT - 550 secs below