No QA Flags Highest LTR - Weekly WK 1 QA - 85% above Highest LTR - EOM Lowest AHT - Weekly Commendation Call Commendation Call WK 1 AHT - 550 secs below WK 2 AHT - 540secs below Highest QA - EOM Commendation Call 100% Show Rate - Weekly Highest CSAT - Weekly WK 4 QA - 85% above WK 3 QA - 85% above WK 4 AHT - 500secs below Highest QA - Weekly WK 3 AHT - 520secs below 2 100% QAs - Weekly 98% Show Rate - EOM WK 2 QA - 85% above Highest CSAT - EOM 3 or more CSATs/LTR - Daily (Passing Scores Only) Lowest AHT - EOM No QA Flags Highest LTR - Weekly WK 1 QA - 85% above Highest LTR - EOM Lowest AHT - Weekly Commendation Call Commendation Call WK 1 AHT - 550 secs below WK 2 AHT - 540secs below Highest QA - EOM Commendation Call 100% Show Rate - Weekly Highest CSAT - Weekly WK 4 QA - 85% above WK 3 QA - 85% above WK 4 AHT - 500secs below Highest QA - Weekly WK 3 AHT - 520secs below 2 100% QAs - Weekly 98% Show Rate - EOM WK 2 QA - 85% above Highest CSAT - EOM 3 or more CSATs/LTR - Daily (Passing Scores Only) Lowest AHT - EOM
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
No QA Flags
Highest LTR - Weekly
WK 1 QA - 85% above
Highest LTR - EOM
Lowest AHT - Weekly
Commendation Call
Commendation Call
WK 1 AHT - 550 secs below
WK 2 AHT - 540secs below
Highest QA - EOM
Commendation Call
100% Show Rate - Weekly
Highest CSAT - Weekly
WK 4 QA - 85% above
WK 3 QA - 85% above
WK 4 AHT - 500secs below
Highest QA - Weekly
WK 3 AHT - 520secs below
2 100% QAs - Weekly
98% Show Rate - EOM
WK 2 QA - 85% above
Highest CSAT - EOM
3 or more CSATs/LTR - Daily (Passing Scores Only)
Lowest AHT - EOM