DeathnotificationOfferAdditionalhelpVTWchangeDe-escalatean iratecallerPromoteE-ServicesPromoteE-ServicesDDPchangeCRTletterApplicationstatus1st levelGE sentArrearsNAALSCCreferralEstimateOASIntercept/redirectOfferadditionalhelpEstimateCPPPACOptionsThirdPartyCallPromoteE-ServicesAddress/telupdateGISOfferadditionalhelpDeathnotificationOfferAdditionalhelpVTWchangeDe-escalatean iratecallerPromoteE-ServicesPromoteE-ServicesDDPchangeCRTletterApplicationstatus1st levelGE sentArrearsNAALSCCreferralEstimateOASIntercept/redirectOfferadditionalhelpEstimateCPPPACOptionsThirdPartyCallPromoteE-ServicesAddress/telupdateGISOfferadditionalhelp

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Death notification
  2. Offer Additional help
  3. VTW change
  4. De-escalate an irate caller
  5. Promote E-Services
  6. Promote E-Services
  7. DDP change
  8. CRT letter
  9. Application status
  10. 1st level GE sent
  11. Arrears
  12. NAAL
  13. SCC referral
  14. Estimate OAS
  15. Intercept/ redirect
  16. Offer additional help
  17. Estimate CPP
  18. PAC
  19. Options
  20. Third Party Call
  21. Promote E-Services
  22. Address/tel update
  23. GIS
  24. Offer additional help