ArrearsIntercept/redirectCRTletterPACOfferadditionalhelpEstimateOASDDPchangePromoteE-ServicesDeathnotificationOfferAdditionalhelpApplicationstatusThirdPartyCallOptionsSCCreferralNAALGISOfferadditionalhelpDe-escalatean iratecallerVTWchangeAddress/telupdate1st levelGE sentEstimateCPPPromoteE-ServicesPromoteE-ServicesArrearsIntercept/redirectCRTletterPACOfferadditionalhelpEstimateOASDDPchangePromoteE-ServicesDeathnotificationOfferAdditionalhelpApplicationstatusThirdPartyCallOptionsSCCreferralNAALGISOfferadditionalhelpDe-escalatean iratecallerVTWchangeAddress/telupdate1st levelGE sentEstimateCPPPromoteE-ServicesPromoteE-Services

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Arrears
  2. Intercept/ redirect
  3. CRT letter
  4. PAC
  5. Offer additional help
  6. Estimate OAS
  7. DDP change
  8. Promote E-Services
  9. Death notification
  10. Offer Additional help
  11. Application status
  12. Third Party Call
  13. Options
  14. SCC referral
  15. NAAL
  16. GIS
  17. Offer additional help
  18. De-escalate an irate caller
  19. VTW change
  20. Address/tel update
  21. 1st level GE sent
  22. Estimate CPP
  23. Promote E-Services
  24. Promote E-Services