EstimateCPPNAALIntercept/redirectPromoteE-ServicesCRTletterOfferadditionalhelpThirdPartyCallAddress/telupdatePromoteE-ServicesOfferAdditionalhelpApplicationstatusVTWchangeDDPchange1st levelGE sentArrearsPromoteE-ServicesSCCreferralOptionsEstimateOASGISDe-escalatean iratecallerDeathnotificationPACOfferadditionalhelpEstimateCPPNAALIntercept/redirectPromoteE-ServicesCRTletterOfferadditionalhelpThirdPartyCallAddress/telupdatePromoteE-ServicesOfferAdditionalhelpApplicationstatusVTWchangeDDPchange1st levelGE sentArrearsPromoteE-ServicesSCCreferralOptionsEstimateOASGISDe-escalatean iratecallerDeathnotificationPACOfferadditionalhelp

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Estimate CPP
  2. NAAL
  3. Intercept/ redirect
  4. Promote E-Services
  5. CRT letter
  6. Offer additional help
  7. Third Party Call
  8. Address/tel update
  9. Promote E-Services
  10. Offer Additional help
  11. Application status
  12. VTW change
  13. DDP change
  14. 1st level GE sent
  15. Arrears
  16. Promote E-Services
  17. SCC referral
  18. Options
  19. Estimate OAS
  20. GIS
  21. De-escalate an irate caller
  22. Death notification
  23. PAC
  24. Offer additional help