PromoteE-Services1st levelGE sentOfferAdditionalhelpEstimateOASDeathnotificationPromoteE-ServicesNAALAddress/telupdateGISPACThirdPartyCallPromoteE-ServicesDe-escalatean iratecallerSCCreferralOptionsOfferadditionalhelpDDPchangeEstimateCPPIntercept/redirectVTWchangeCRTletterOfferadditionalhelpArrearsApplicationstatusPromoteE-Services1st levelGE sentOfferAdditionalhelpEstimateOASDeathnotificationPromoteE-ServicesNAALAddress/telupdateGISPACThirdPartyCallPromoteE-ServicesDe-escalatean iratecallerSCCreferralOptionsOfferadditionalhelpDDPchangeEstimateCPPIntercept/redirectVTWchangeCRTletterOfferadditionalhelpArrearsApplicationstatus

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote E-Services
  2. 1st level GE sent
  3. Offer Additional help
  4. Estimate OAS
  5. Death notification
  6. Promote E-Services
  7. NAAL
  8. Address/tel update
  9. GIS
  10. PAC
  11. Third Party Call
  12. Promote E-Services
  13. De-escalate an irate caller
  14. SCC referral
  15. Options
  16. Offer additional help
  17. DDP change
  18. Estimate CPP
  19. Intercept/ redirect
  20. VTW change
  21. CRT letter
  22. Offer additional help
  23. Arrears
  24. Application status