Intercept/redirectPromoteE-ServicesCRTletterNAALAddress/telupdateOfferAdditionalhelpThirdPartyCallOfferadditionalhelpEstimateOASDeathnotificationOfferadditionalhelpVTWchangeOptions1st levelGE sentDe-escalatean iratecallerGISSCCreferralArrearsApplicationstatusDDPchangePromoteE-ServicesPACEstimateCPPPromoteE-ServicesIntercept/redirectPromoteE-ServicesCRTletterNAALAddress/telupdateOfferAdditionalhelpThirdPartyCallOfferadditionalhelpEstimateOASDeathnotificationOfferadditionalhelpVTWchangeOptions1st levelGE sentDe-escalatean iratecallerGISSCCreferralArrearsApplicationstatusDDPchangePromoteE-ServicesPACEstimateCPPPromoteE-Services

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Intercept/ redirect
  2. Promote E-Services
  3. CRT letter
  4. NAAL
  5. Address/tel update
  6. Offer Additional help
  7. Third Party Call
  8. Offer additional help
  9. Estimate OAS
  10. Death notification
  11. Offer additional help
  12. VTW change
  13. Options
  14. 1st level GE sent
  15. De-escalate an irate caller
  16. GIS
  17. SCC referral
  18. Arrears
  19. Application status
  20. DDP change
  21. Promote E-Services
  22. PAC
  23. Estimate CPP
  24. Promote E-Services