PACNAALEstimateCPPArrearsOfferAdditionalhelpDeathnotificationEstimateOASSCCreferralPromoteE-ServicesIntercept/redirectOfferadditionalhelpOfferadditionalhelpDDPchangePromoteE-ServicesOptions1st levelGE sentPromoteE-ServicesAddress/telupdateThirdPartyCallCRTletterGISVTWchangeApplicationstatusDe-escalatean iratecallerPACNAALEstimateCPPArrearsOfferAdditionalhelpDeathnotificationEstimateOASSCCreferralPromoteE-ServicesIntercept/redirectOfferadditionalhelpOfferadditionalhelpDDPchangePromoteE-ServicesOptions1st levelGE sentPromoteE-ServicesAddress/telupdateThirdPartyCallCRTletterGISVTWchangeApplicationstatusDe-escalatean iratecaller

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PAC
  2. NAAL
  3. Estimate CPP
  4. Arrears
  5. Offer Additional help
  6. Death notification
  7. Estimate OAS
  8. SCC referral
  9. Promote E-Services
  10. Intercept/ redirect
  11. Offer additional help
  12. Offer additional help
  13. DDP change
  14. Promote E-Services
  15. Options
  16. 1st level GE sent
  17. Promote E-Services
  18. Address/tel update
  19. Third Party Call
  20. CRT letter
  21. GIS
  22. VTW change
  23. Application status
  24. De-escalate an irate caller