ArrearsPromoteE-ServicesOfferAdditionalhelpDDPchangeSCCreferralPromoteE-ServicesDeathnotificationDe-escalatean iratecallerEstimateCPPAddress/telupdateCRTletterNAALEstimateOASVTWchangeOfferadditionalhelpOfferadditionalhelpThirdPartyCallIntercept/redirectPACGISPromoteE-ServicesOptions1st levelGE sentApplicationstatusArrearsPromoteE-ServicesOfferAdditionalhelpDDPchangeSCCreferralPromoteE-ServicesDeathnotificationDe-escalatean iratecallerEstimateCPPAddress/telupdateCRTletterNAALEstimateOASVTWchangeOfferadditionalhelpOfferadditionalhelpThirdPartyCallIntercept/redirectPACGISPromoteE-ServicesOptions1st levelGE sentApplicationstatus

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Arrears
  2. Promote E-Services
  3. Offer Additional help
  4. DDP change
  5. SCC referral
  6. Promote E-Services
  7. Death notification
  8. De-escalate an irate caller
  9. Estimate CPP
  10. Address/tel update
  11. CRT letter
  12. NAAL
  13. Estimate OAS
  14. VTW change
  15. Offer additional help
  16. Offer additional help
  17. Third Party Call
  18. Intercept/ redirect
  19. PAC
  20. GIS
  21. Promote E-Services
  22. Options
  23. 1st level GE sent
  24. Application status