Address/telupdate1st levelGE sentPACDe-escalatean iratecallerDeathnotificationVTWchangeCRTletterArrearsOfferAdditionalhelpEstimateCPPApplicationstatusPromoteE-ServicesOptionsThirdPartyCallPromoteE-ServicesOfferadditionalhelpEstimateOASNAALOfferadditionalhelpGISDDPchangeSCCreferralPromoteE-ServicesIntercept/redirectAddress/telupdate1st levelGE sentPACDe-escalatean iratecallerDeathnotificationVTWchangeCRTletterArrearsOfferAdditionalhelpEstimateCPPApplicationstatusPromoteE-ServicesOptionsThirdPartyCallPromoteE-ServicesOfferadditionalhelpEstimateOASNAALOfferadditionalhelpGISDDPchangeSCCreferralPromoteE-ServicesIntercept/redirect

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address/tel update
  2. 1st level GE sent
  3. PAC
  4. De-escalate an irate caller
  5. Death notification
  6. VTW change
  7. CRT letter
  8. Arrears
  9. Offer Additional help
  10. Estimate CPP
  11. Application status
  12. Promote E-Services
  13. Options
  14. Third Party Call
  15. Promote E-Services
  16. Offer additional help
  17. Estimate OAS
  18. NAAL
  19. Offer additional help
  20. GIS
  21. DDP change
  22. SCC referral
  23. Promote E-Services
  24. Intercept/ redirect