OptionsEstimateCPPDe-escalatean iratecallerPromoteE-ServicesOfferadditionalhelpThirdPartyCallArrearsApplicationstatus1st levelGE sentCRTletterSCCreferralDDPchangeAddress/telupdatePACIntercept/redirectOfferadditionalhelpVTWchangePromoteE-ServicesGISDeathnotificationOfferAdditionalhelpNAALPromoteE-ServicesEstimateOASOptionsEstimateCPPDe-escalatean iratecallerPromoteE-ServicesOfferadditionalhelpThirdPartyCallArrearsApplicationstatus1st levelGE sentCRTletterSCCreferralDDPchangeAddress/telupdatePACIntercept/redirectOfferadditionalhelpVTWchangePromoteE-ServicesGISDeathnotificationOfferAdditionalhelpNAALPromoteE-ServicesEstimateOAS

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Options
  2. Estimate CPP
  3. De-escalate an irate caller
  4. Promote E-Services
  5. Offer additional help
  6. Third Party Call
  7. Arrears
  8. Application status
  9. 1st level GE sent
  10. CRT letter
  11. SCC referral
  12. DDP change
  13. Address/tel update
  14. PAC
  15. Intercept/ redirect
  16. Offer additional help
  17. VTW change
  18. Promote E-Services
  19. GIS
  20. Death notification
  21. Offer Additional help
  22. NAAL
  23. Promote E-Services
  24. Estimate OAS