PromoteE-ServicesIntercept/redirectDeathnotificationPromoteE-ServicesApplicationstatusNAALPACDDPchangeEstimateOASOptionsAddress/telupdateOfferadditionalhelpSCCreferralOfferadditionalhelpPromoteE-ServicesVTWchangeCRTletterDe-escalatean iratecaller1st levelGE sentOfferAdditionalhelpArrearsEstimateCPPThirdPartyCallGISPromoteE-ServicesIntercept/redirectDeathnotificationPromoteE-ServicesApplicationstatusNAALPACDDPchangeEstimateOASOptionsAddress/telupdateOfferadditionalhelpSCCreferralOfferadditionalhelpPromoteE-ServicesVTWchangeCRTletterDe-escalatean iratecaller1st levelGE sentOfferAdditionalhelpArrearsEstimateCPPThirdPartyCallGIS

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promote E-Services
  2. Intercept/ redirect
  3. Death notification
  4. Promote E-Services
  5. Application status
  6. NAAL
  7. PAC
  8. DDP change
  9. Estimate OAS
  10. Options
  11. Address/tel update
  12. Offer additional help
  13. SCC referral
  14. Offer additional help
  15. Promote E-Services
  16. VTW change
  17. CRT letter
  18. De-escalate an irate caller
  19. 1st level GE sent
  20. Offer Additional help
  21. Arrears
  22. Estimate CPP
  23. Third Party Call
  24. GIS