SCCreferralPromoteE-ServicesGISApplicationstatusDDPchangeIntercept/redirectOfferAdditionalhelpEstimateOASCRTletterArrearsDe-escalatean iratecaller1st levelGE sentPromoteE-ServicesOfferadditionalhelpPromoteE-ServicesThirdPartyCallPACOptionsVTWchangeEstimateCPPAddress/telupdateDeathnotificationNAALOfferadditionalhelpSCCreferralPromoteE-ServicesGISApplicationstatusDDPchangeIntercept/redirectOfferAdditionalhelpEstimateOASCRTletterArrearsDe-escalatean iratecaller1st levelGE sentPromoteE-ServicesOfferadditionalhelpPromoteE-ServicesThirdPartyCallPACOptionsVTWchangeEstimateCPPAddress/telupdateDeathnotificationNAALOfferadditionalhelp

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SCC referral
  2. Promote E-Services
  3. GIS
  4. Application status
  5. DDP change
  6. Intercept/ redirect
  7. Offer Additional help
  8. Estimate OAS
  9. CRT letter
  10. Arrears
  11. De-escalate an irate caller
  12. 1st level GE sent
  13. Promote E-Services
  14. Offer additional help
  15. Promote E-Services
  16. Third Party Call
  17. PAC
  18. Options
  19. VTW change
  20. Estimate CPP
  21. Address/tel update
  22. Death notification
  23. NAAL
  24. Offer additional help