ThirdPartyCallPACIntercept/redirectOfferAdditionalhelpArrearsPromoteE-ServicesDe-escalatean iratecallerVTWchange1st levelGE sentOptionsPromoteE-ServicesPromoteE-ServicesApplicationstatusOfferadditionalhelpEstimateOASAddress/telupdateGISCRTletterNAALDeathnotificationOfferadditionalhelpDDPchangeSCCreferralEstimateCPPThirdPartyCallPACIntercept/redirectOfferAdditionalhelpArrearsPromoteE-ServicesDe-escalatean iratecallerVTWchange1st levelGE sentOptionsPromoteE-ServicesPromoteE-ServicesApplicationstatusOfferadditionalhelpEstimateOASAddress/telupdateGISCRTletterNAALDeathnotificationOfferadditionalhelpDDPchangeSCCreferralEstimateCPP

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Third Party Call
  2. PAC
  3. Intercept/ redirect
  4. Offer Additional help
  5. Arrears
  6. Promote E-Services
  7. De-escalate an irate caller
  8. VTW change
  9. 1st level GE sent
  10. Options
  11. Promote E-Services
  12. Promote E-Services
  13. Application status
  14. Offer additional help
  15. Estimate OAS
  16. Address/tel update
  17. GIS
  18. CRT letter
  19. NAAL
  20. Death notification
  21. Offer additional help
  22. DDP change
  23. SCC referral
  24. Estimate CPP