Options1st levelGE sentThirdPartyCallPromoteE-ServicesPromoteE-ServicesAddress/telupdateOfferAdditionalhelpDe-escalatean iratecallerNAALCRTletterOfferadditionalhelpOfferadditionalhelpPACVTWchangeArrearsApplicationstatusDDPchangePromoteE-ServicesEstimateCPPDeathnotificationGISIntercept/redirectSCCreferralEstimateOASOptions1st levelGE sentThirdPartyCallPromoteE-ServicesPromoteE-ServicesAddress/telupdateOfferAdditionalhelpDe-escalatean iratecallerNAALCRTletterOfferadditionalhelpOfferadditionalhelpPACVTWchangeArrearsApplicationstatusDDPchangePromoteE-ServicesEstimateCPPDeathnotificationGISIntercept/redirectSCCreferralEstimateOAS

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Options
  2. 1st level GE sent
  3. Third Party Call
  4. Promote E-Services
  5. Promote E-Services
  6. Address/tel update
  7. Offer Additional help
  8. De-escalate an irate caller
  9. NAAL
  10. CRT letter
  11. Offer additional help
  12. Offer additional help
  13. PAC
  14. VTW change
  15. Arrears
  16. Application status
  17. DDP change
  18. Promote E-Services
  19. Estimate CPP
  20. Death notification
  21. GIS
  22. Intercept/ redirect
  23. SCC referral
  24. Estimate OAS