Intercept/redirectApplicationstatusSCCreferralDeathnotificationDe-escalatean iratecallerArrearsAddress/telupdate1st levelGE sentOfferadditionalhelpPromoteE-ServicesThirdPartyCallPromoteE-ServicesGISPromoteE-ServicesEstimateCPPNAALEstimateOASVTWchangeOptionsOfferAdditionalhelpPACOfferadditionalhelpDDPchangeCRTletterIntercept/redirectApplicationstatusSCCreferralDeathnotificationDe-escalatean iratecallerArrearsAddress/telupdate1st levelGE sentOfferadditionalhelpPromoteE-ServicesThirdPartyCallPromoteE-ServicesGISPromoteE-ServicesEstimateCPPNAALEstimateOASVTWchangeOptionsOfferAdditionalhelpPACOfferadditionalhelpDDPchangeCRTletter

WPG PENSIONS CALL CENTRE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Intercept/ redirect
  2. Application status
  3. SCC referral
  4. Death notification
  5. De-escalate an irate caller
  6. Arrears
  7. Address/tel update
  8. 1st level GE sent
  9. Offer additional help
  10. Promote E-Services
  11. Third Party Call
  12. Promote E-Services
  13. GIS
  14. Promote E-Services
  15. Estimate CPP
  16. NAAL
  17. Estimate OAS
  18. VTW change
  19. Options
  20. Offer Additional help
  21. PAC
  22. Offer additional help
  23. DDP change
  24. CRT letter