Three wayrepeatand readbackClarifyingQuestionsSTARfor selfcheckingErrorPreventionToolsCUS(Concerned,Uncomfortable,Safety Issue)ValidateandVerifyHighReliabilityOrganization(HRO)_CrossCheckStandardizedHandoffsSBARReportingEventsAskQuestionsPhoneticClarificationEffectivelyCommunicatehigh risksituationsSpeakUpThree wayrepeatand readbackClarifyingQuestionsSTARfor selfcheckingErrorPreventionToolsCUS(Concerned,Uncomfortable,Safety Issue)ValidateandVerifyHighReliabilityOrganization(HRO)_CrossCheckStandardizedHandoffsSBARReportingEventsAskQuestionsPhoneticClarificationEffectivelyCommunicatehigh risksituationsSpeakUp

In the Know with HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Three way repeat and read back
  2. Clarifying Questions
  3. STAR for self checking
  4. Error Prevention Tools
  5. CUS (Concerned, Uncomfortable, Safety Issue)
  6. Validate and Verify
  7. High Reliability Organization (HRO)_
  8. Cross Check
  9. Standardized Handoffs
  10. SBAR
  11. Reporting Events
  12. Ask Questions
  13. Phonetic Clarification
  14. Effectively Communicate
  15. high risk situations
  16. Speak Up