PhoneticClarificationCrossCheckStandardizedHandoffsThree wayrepeatand readbackSBARHighReliabilityOrganization(HRO)_ErrorPreventionToolshigh risksituationsEffectivelyCommunicateClarifyingQuestionsValidateandVerifyReportingEventsSpeakUpCUS(Concerned,Uncomfortable,Safety Issue)STARfor selfcheckingAskQuestionsPhoneticClarificationCrossCheckStandardizedHandoffsThree wayrepeatand readbackSBARHighReliabilityOrganization(HRO)_ErrorPreventionToolshigh risksituationsEffectivelyCommunicateClarifyingQuestionsValidateandVerifyReportingEventsSpeakUpCUS(Concerned,Uncomfortable,Safety Issue)STARfor selfcheckingAskQuestions

In the Know with HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phonetic Clarification
  2. Cross Check
  3. Standardized Handoffs
  4. Three way repeat and read back
  5. SBAR
  6. High Reliability Organization (HRO)_
  7. Error Prevention Tools
  8. high risk situations
  9. Effectively Communicate
  10. Clarifying Questions
  11. Validate and Verify
  12. Reporting Events
  13. Speak Up
  14. CUS (Concerned, Uncomfortable, Safety Issue)
  15. STAR for self checking
  16. Ask Questions