ClarifyingQuestionsEffectivelyCommunicatehigh risksituationsHighReliabilityOrganization(HRO)_ErrorPreventionToolsSTARfor selfcheckingValidateandVerifyStandardizedHandoffsSBARCUS(Concerned,Uncomfortable,Safety Issue)ReportingEventsThree wayrepeatand readbackCrossCheckPhoneticClarificationAskQuestionsSpeakUpClarifyingQuestionsEffectivelyCommunicatehigh risksituationsHighReliabilityOrganization(HRO)_ErrorPreventionToolsSTARfor selfcheckingValidateandVerifyStandardizedHandoffsSBARCUS(Concerned,Uncomfortable,Safety Issue)ReportingEventsThree wayrepeatand readbackCrossCheckPhoneticClarificationAskQuestionsSpeakUp

In the Know with HRO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarifying Questions
  2. Effectively Communicate
  3. high risk situations
  4. High Reliability Organization (HRO)_
  5. Error Prevention Tools
  6. STAR for self checking
  7. Validate and Verify
  8. Standardized Handoffs
  9. SBAR
  10. CUS (Concerned, Uncomfortable, Safety Issue)
  11. Reporting Events
  12. Three way repeat and read back
  13. Cross Check
  14. Phonetic Clarification
  15. Ask Questions
  16. Speak Up