Callerfrom NewYork(order #)CallerfromFlorida(order#)KUDOSCALLInboundAHT 661-681 sec NOsupervisorcallsEscalationinRightNowCall toreq EDDupdateCSATscore of90%-100%40 callsTaken ina DayAccepta ShiftTrade5STARCSATUtilizationof 80%FreeSpaceYoushowedup onTIME!FreeSpaceCSATscore of83%-89%eGCcall660InboundAHT4STARCSATMeet DailyMetricGoals(ALL)4 FiveStarStellas ina Day70 callsTaken ina DaySign upforOTFedExResolutionAssisted aTeamMember(who?)Callerfrom NewYork(order #)CallerfromFlorida(order#)KUDOSCALLInboundAHT 661-681 secNOsupervisorcallsEscalationinRightNowCall toreq EDDupdateCSATscore of90%-100%40 callsTaken ina DayAccepta ShiftTrade5STARCSATUtilizationof 80%FreeSpaceYoushowedup onTIME!FreeSpaceCSATscore of83%-89%eGCcall660InboundAHT4STARCSATMeet DailyMetricGoals(ALL)4 FiveStarStellas ina Day70 callsTaken ina DaySign upforOTFedExResolutionAssisted aTeamMember(who?)

Shipping Week BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller from New York (order #)
  2. Caller from Florida (order#)
  3. KUDOS CALL
  4. Inbound AHT 661-681 sec
  5. NO supervisor calls
  6. Escalation in RightNow
  7. Call to req EDD update
  8. CSAT score of 90%-100%
  9. 40 calls Taken in a Day
  10. Accept a Shift Trade
  11. 5 STAR CSAT
  12. Utilization of 80%
  13. Free Space
  14. You showed up on TIME!
  15. Free Space
  16. CSAT score of 83%-89%
  17. eGC call
  18. 660 Inbound AHT
  19. 4 STAR CSAT
  20. Meet Daily Metric Goals (ALL)
  21. 4 Five Star Stellas in a Day
  22. 70 calls Taken in a Day
  23. Sign up for OT
  24. FedEx Resolution
  25. Assisted a Team Member (who?)